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Introduction
The Andhra Pradesh government launched the much-awaited ‘Anna Canteens’
in various parts of the state, on 11 July 2018.
Ministers and officials visited Tamil Nadu and other places many times since
2014 to “study” the functioning of such canteens but the government failed to
implement the programme because of financial constraints.
In March 2016, the first ‘Anna Canteen’ named after TDP founder-president N
T Rama Rao, was opened on a pilot basis close to the Government Transitional
Headquarters at Velgapudi in Amaravati and only three more canteens were
opened at other places in the last two years.
Now, with polls just a few months away, the government came out with a plan
to set up 203 ‘Anna Canteens’ across the state.
The state government is also making the canteens hi-tech by installing CCTV
cameras and other gadgets.
“Once a person enters, his finger print or Iris is captured for facial recognition.
This will prevent entry of fraudulent people,” Naidu pointed out.
Eluru:
At State-level, 1.29 crore families would benefit while 2.10 lakh tons of rice
was earmarked for the scheme costing Rs 2,170 crore.
Akshaya pathra:
Over a period, a visible improvement in the health of the children was witnessed
along with increased enrolment, steady attendance and better concentration
during class hours. The initial days of implementing the programme was not
smooth sailing for the Foundation. The main concern was lack of vessels and
vehicles to pack and transport the cooked food to the schools. Mohandas Pai
and Abhay Jain, two of the pioneer philanthropists of the Foundation were
instrumental in bringing some relief. Mohandas Pai stepped in by donating the
first vehicle to deliver food to the schools and Abhay Jain assured to get more
donors to further the programme.
Once the Mid-Day Meal Scheme was mandated centrally by the Government of
India in 2003, Akshaya Patra partnered with the Government to serve cooked
meals at all Government schools. To be able to work towards tackling
classroom hunger in association with the Government on the format of Public
Private Partnership was a welcome progression for Akshaya Patra. This
Partnership works towards meeting the following objectives:
Break fast
Monday Idly chutney/ power/ sambar or puri/ kurma
Tuesday Idly chutney/ power/ sambar or upma chutney/ powder/
sambar mixture
Wednesday Idly chutney/ power/ sambar or Pongal / chutney/ powder/
sambar
Thursday Idly chutney/ power/ sambar or puri/ kurma
Friday Idly chutney/ power/ sambar or upma chutney/ powder/
sambar mixture
Saturday Idly chutney/ power/ sambar or Pongal / chutney/ powder/
sambar
Lunch / dinner
Monday White rice, curry, dal, pickle, sambar, curd
Tuesday White rice, curry, dal, pickle, sambar, curd
Wednesday White rice, curry, dal, pickle, sambar, curd
Thursday White rice, curry, dal, pickle, sambar, curd
Friday White rice, curry, dal, pickle, sambar, curd
Saturday White rice, curry, dal, pickle, sambar, curd
Sunday Holiday and will have special menu in any week day
Limitations –
Data collection:
Data collection plays an important role in any study. It can be collected from
various sources. We collect the data from 2 different sources which are given
below:
Sample design:
A sample of customers was required for the study because the no. of customers
at anna canteens Eluru were over 1500. It is very difficult to consider to whole
universe; a representation sample was selected.
Sample type:
Size: A sample of 400 customers has been selected 100 from each canteen.
Research Methodology –
1. From how many months you have been utilising this Service ?
45%
INTERPRETATION –
In the above table about the bond of 68.75% of the respondents have been
utilising this Anna canteen service from 1 month and 31.15 % of the
respondents have been utilising this anna canteen service from 2 months.
7%
28%
Morning
Afternoon
46%
19% Night
All the above
Interpretation –
In the above table about 6.7% of the respondents have been utilising this anna
canteen service in mornings for breakfast and 46.25 % of the respondents have
been utilising this anna canteen service for lunch in the afternoonand 19.5% of
respondents are using this service for dinner and 27.5%of respondents are
utilizing this anna canteen service for breakfast, lunch and dinner.
400
350
300
250
200
150 Number of Respondents
100 Percentage
50
0
Interpretation -
In the above table about 31% of the respondents feel that the menu at anna
canteen is excellent and 51% of customers feel that the menu is good and11% of
the respondents are satisfied with the menu and 0.01% of customers are
dissatisfied with the menu at anna canteen.
250
200
150
100
Number of Respondents
50
Percentage
0
Interpretation-
In the above table 33.75% of the respondents feel that the behaviour of staff at
Anna canteen is excellent and 60.5% of customers feel that the staff behaviour
is good and 4.75% of customers are satisfied with the behaviour of staff at Anna
canteen and 0.01% are dissatisfied with the staff behaviour.
5. Have You Faced any Problem with the Queue System or Token System?
23%
Yes
No
77%
Interpretation-
In the above table about 23.5% of the respondents have faced problems with the
queue and token system and 76.5% of respondents are not facing any problems
in token and queue system.
42.25 41
67
Interpretation-
In the above table about 42.25% of customers feel that the taste of is good
and41% of the respondents feel that the taste is average and 16.75% feel that the
taste is bad.
169 164
67
42.25 41
16.75
Interpretation-
In the above table about 77% of the respondents feel that the quality of food
at Anna canteen is good and 23% of customers feel that the quality of food is
average.
120
100
80
60
Number of Respondents
40 Percentage
20
Interpretation-
In the above table about 25.25% of rich people are utilizing this service and
27% of students are using this service and 26.5% of employees are utilizing this
service and 21.25% other people are utilizing the service of this canteen.
Chart Title
350
300
250
200
150
100 Number of Respondents
50
0 Percentage
Interpretation-
In the above table about 76.75% of the respondents feel that the Food
Sponsored on Special Occasions by Donors is excellent and 23.25% of
customers feel that the Food Sponsored on Special Occasions by Donors is
good.
21%
79%
Interpretation-
In the above table about 20.75% of the respondents feel that this canteen
service is for political stunt and 79.25% of respondents feel that this is for
social service.
ANALYSIS
Null hypothesis H0 80% of the customers are satisfied with the menu i.e. P=0.8.
Alternative hypothesis H1 Less than 80% of the customers are satisfied with the
menu i.e. P<0.8.
Level of significance α=0.05
X = 396
n = 400
p = 0.99
CONCLUSION : 80% of the customers are satisfied with the menu i.e. P=0.8.
Null hypothesis 80% of the people feel that Anna canteen service is for
social service. i.e. P=0.8
Alternative hypothesis Less than 80% of the people feel that Anna canteen service
is for social service i.e. P<0.8
Level of significance α=0.05
X = 317
n = 400
p = 0.7925
CONCLUSION: 80% of the people feel that Anna canteen service is for
social service. i.e. P=0.8
Null hypothesis 80% of the customers are satisfied with the quality
of food i.e. P=0.8
Alternative hypothesis Less than 80% of the customers are satisfied with the quality
of food i.e. P<0.8
Level of significance 0.05
X = 308
n = 400
p = 0.77
Null hypothesis 80% of the customers are satisfied with the behaviour
of staff in the canteen i.e. P=0.8
Alternative hypothesis Less than 80% of the customers are satisfied with the
behaviour of staff in the canteen i.e. P<0.8
Level of significance α=0.05
X 396
n 400
p 0.99
X 306
n 400
p 0.765
IMPORTANT FINDINGS:
From our data analysis, we observed that 80% of the
customers are satisfied with the menu served in the
Anna canteen.
In our survey, majority of the people felt that Anna
canteen service is only for social service.
Here we observed that most of the people are
satisfied with the quality of food served.
Most of the people opinioned that the behaviour of
staff in the Anna canteen is satisfactory.
From our analysis, we observed that majority of the
people don’t have problem with the queue system in
the Anna canteen.
CONCLUSION:
From our analysis, we conclude that forty six
percent of the customers are utilizing the service in the
afternoon.Majority of the customers found the taste of the
food is good. Also we conclude that all the customers are
satisfied with the food sponsored on special occasions.
Maximum number of customers felt that the Anna canteen
service is only for social service.