DAFTAR ISI

Halaman

KATA PENGANTAR ................................................................................. i

DAFTAR ISI................................................................................................ vii
DAFTAR TABEL ....................................................................................... viii
DAFTAR LAMPIRAN ............................................................................... ix

BAB I PENDAHULUAN 1
A. Latar Belakang ..................................................................................... 1
B. Rumusan Masalah ................................................................................ 3
C. Tujuan Penelitian ................................................................................. 3
D. Manfaat Penelitian ............................................................................... 4

BAB II TINJAUAN PUSTAKA DAN KERANGKA TEORI .................. 5

A. Tinjauan Pustaka .................................................................................. 5
1. Kepuasan............................................................................................... 5
2. Pelayanan Kesehatan............................................................................. 9
3. Puskesmas ............................................................................................ 11
4. Klinik Gigi ........................................................................................... 12
5. Puskesmas Gekbrong ........................................................................... 12
B. Kerangka Teori .................................................................................... 14

BAB III METODE PENELITIAN ............................................................. 15

A. Jenis dan Desain Penelitian................................................................... 15
B. Waktu dan Tempat Penelitian .............................................................. 15
C. Populasi dan Sampel ............................................................................ 15
D. Jenis dan Cara Pengumpulan Data........................................................ 21
E. Langkah-langkah Penelitian.................................................................. 21

BAB IV HASIL PENELITIAN DAN PEMBAHASAN.............................. 23

A. Hasil Penelitian .................................................................................... 23
B. Pembahasan........................................................................................... 28

BAB V KESIMPULAN DAN SARAN ...................................................... 34

A. Kesimpulan ........................................................................................... 34
B. Saran ..................................................................................................... 35