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Learner Workbook
2
Table of Contents
Table of Contents ...................................................................................................................................... 2
Candidate Details ...................................................................................................................................... 3
BSBMGT617: Develop and implement a business plan ................................................................................ 3
Observation/Demonstration ..................................................................................................................... 4
Activities .................................................................................................................................................. 5
Activity 1A ..................................................................................................................................................... 5
Activity 1B ..................................................................................................................................................... 6
Activity 1C ..................................................................................................................................................... 7
Activity 1D ..................................................................................................................................................... 8
Activity 1E...................................................................................................................................................... 9
Activity 1F.................................................................................................................................................... 10
Activity 1G ................................................................................................................................................... 11
Activity 2A ................................................................................................................................................... 12
Activity 2B ................................................................................................................................................... 13
Activity 2C ................................................................................................................................................... 14
Activity 2D ................................................................................................................................................... 15
Activity 3A ................................................................................................................................................... 16
Activity 3B ................................................................................................................................................... 17
Activity 3C ................................................................................................................................................... 18
Skills and Knowledge Activity ...................................................................................................................... 19
Major Activity .............................................................................................................................................. 20
Candidate Details
BSBMGT617: Develop and implement a business plan
Please complete the following activities as this forms part of your learning for BSBMGT617: Develop
and implement a business plan.
Name:
Address:
Email:
Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well as
the activities found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
Observation is on-the-job
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your
instructor will ensure you are provided with the correct equipment and/or materials to complete the
task. They will also inform you of how long you have to complete the task.
Monitor performance
Reading
Writing
Oral Communication
Numeracy
Activities
Activity 1A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to think about how to review and evaluate
pre-existing strategic, business and operational plan, if available.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Activity 1B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to think about how to analyse and interpret
business vision, mission, values and objectives.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Attempt to locate your organisations vision statement. Describe it and any ways
in which you think it could be altered.
What are the current objectives of your organisation? Can you think of any
which could be implemented? In pairs, share your ideas on objectives that could
be implemented.
Activity 1C
Estimated Time 30 Minutes
Objective To provide you with an opportunity about how to consult with key stakeholders
and review market requirements for the product or service, profile customer
needs and research pricing options.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Consider who your key stakeholders are. Plan a consultation meeting where
stakeholders will provide you with advice on how to shape the future of the
business. What are their thoughts on organisational vision, mission, values and
objectives?
What is an external environmental factor? List two external factors and explain
how they could impact on your business plan?
Activity 1D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to develop performance objectives and
measures through consultation with key stakeholders.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Based on the consultation plan developed in Activity 1C, in groups, perform the
roles of manager and employees. Discuss the changes required in employee
performance to meet the needs of the strategic plan. Provide examples of
performance objectives which could be issued to your employees.
Activity 1E
Estimated Time 20 Minutes
Objective To provide you with an opportunity to to identify financial, human and physical
resource requirements for the business.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Provide two examples of factors that a human resources audit should assess?
Activity 1F
Estimated Time 25 Minutes
Objective To provide you with an opportunity to consider any permits or licenses that may
be required for new activity.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Provide three examples of factors you should cover in your code of practice.
Briefly describe your company’s approach to the area.
Activity 1G
Estimated Time 30 Minutes
Objective To provide you with an opportunity to write a business plan.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
What are the components of a typical business plan? Briefly explain what
should be included in each section.
Provide two examples of benefits that can arise from writing a business plan
and researching your industry.
Activity 2A
Estimated Time 30 Minutes
Objective To provide you with an opportunity communicate business plan to all relevant
parties and ensure understanding of performance requirements and
timeframes.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Why should your marketing team conduct a media outlet analysis before
sending out your business plan?
What steps should you work through to communicate your business plan?
Activity 2B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to ensure skilled labour is available to
implement plan; and test performance measurement systems and refine, if
necessary.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Develop a staffing plan to assess your current employees. Locate any statistics
you have regarding their productivity.
Activity 2C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to ensure timely reports on all key aspects
of the business are available, user-friendly and balanced in terms of financial
and non-financial performance.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Activity 2D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to report system failures, product failures
and variances to the business plan as they occur.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Provide three examples of targets which could be set in a business plan that you
could monitor for variances.
Activity 3A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to think about how to analyse performance
reports against planned objectives and review performance indicators and
refine if necessary.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
What actions could you take to analyse the performance of an employee whose
job role has changed within the period of their set performance objectives?
Activity 3B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to ensure groups and individuals
contributing to under-performance are coached, and provide training where
appropriate.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Activity 3C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to review system processes and work
methods regularly as part of continuous improvement.
Activity Complete the following individually or in a group (as applicable to the specific
activity and the assessment environment):
Does your business currently have a procedure for the continuous improvement
of system processes and work methods? Describe what they are and some
improvements that have been made. If not, describe how CI could implemented
in your workforce.
The answers to the following questions will enable you to demonstrate your
knowledge of:
The answers to the following questions will enable you to demonstrate your
knowledge of:
Reading
Writing
Oral Communication
Numeracy
Navigating the world of work
Interacting with others
Getting the work done
Processes for developing business plans
Performance objectives and measures including key performance
indicators
Key stakeholders
2. Who are the key stakeholders in your organisation? Make a list of the
stakeholders who will have an interest in your business plan, and compare
answers in pairs. Go through your list and discuss why it might be useful to
consult with each stakeholder prior to writing the business plan.
4. You have noticed that an employee has not been meeting performance
objectives. In pairs, perform a role play of a confidential chat between the
worker and manager to address the situation. Take the role of the manager
and worker in turn. For the purposes of the role play, one employee has
only recently started under-performing, while the other has consistently
under-performed.
BSBMGT617 Learner workbook Orange International College Pty Ltd
Version 1.0 CRICOS No: 03446A | RTO No: 41315
20
Major Activity
Estimated Time 90 – 120 Minutes
Objective To provide you with an opportunity to demonstrate your knowledge of the
entire unit.
Activity This is a major activity – your instructor will let you know whether you will
complete it during class or in your own time.
You must individually, answer the following questions in full to show your
competency of each element;
1. Develop business plan
2. Monitor performance
3. Training plan
1. Develop a draft business plan for your organisation in a format that can be
presented to the rest of the group. Your draft plan should contain the
following:
Using your answers from Activity 1B, you should present your
businesses’ mission and vision statements. Have these altered for
the creating of a new business plan?
Your goals and objectives
Market analysis – who are your competitors?
Financial targets
The products or services you will introduce/update
Your financial, physical and human, and licence requirements
Which stakeholders will you consult with?
KPIs – organisational, department, and individual performance
targets
Training needs for current and new staff
2. How will you monitor and respond to business performance once the plan
has been implemented? Discuss your answers in pairs. You should consider:
3. You should now present your draft business plan to the rest of the group.
Listeners should make note of what they see as the main strengths and
weaknesses in the plan, and provide this feedback to the presenter.