Knowledge Area: Communication Management

Highlighted numeric after every question is the question ID linked with the answer database.

1. 229 A project manager wants to involve more extensively the stakeholders on the project.
Which of the following would be the BEST way to accomplish this?
a) Have the stakeholders periodically review the list of project requirements
b) Invite the stakeholders to attend project status meetings
c) Send the status report to the stakeholders
d) Constantly update the stakeholders on the status of all project changes

2. 911 A project manager has the project team consisting of people in 4 countries. The project is
very important to the company, and the project manager is concerned about its success. The
length of the project schedule is acceptable. What type of communication should he use?
a) Informal verbal communication
b) Formal written communication
c) Formal verbal communication
d) Informal written communication

3. 907 Project reports are a method to?

a) Plan communications
b) Distribute information
c) Report performance
d) Manage resources

4. 55 A particular stakeholder has the reputation of making many changes on the project. What is
the BEST approach a project manager can take at the beginning of the project to manage this
situation?
a) Say “no” to the stakeholder a few times to dissuade him from submitting more changes
b) Get the stakeholder involved in the project as early as possible
c) Talk to the stakeholder’s boss to find ways to direct stakeholder’s activities to another
project.
d) Ask the stakeholder’s not to be included in the stakeholder listing

5. 1275 A project manager is in meeting with the customer when the customer starts to yell about
the fact that a change she requested will result in delay to the project schedule. Interestingly.
Yelling is not a common practice in the client’s culture. The project manager starts to explain
why the change affected the schedule when the project manager’s boss stops the meeting and
 carefully removes the project manager from the room. Which of the following would BEST
describe what’s going on?
a) There was an inadequate change control system
b) The project manager did not inform the boss before meeting
c) The project manager did not properly interpret the customer’s communication
d) There was an inadequate agenda for the meeting

6. 40 You are the project manager for a large installation project when you realize there are over
200 potential stakeholders on the project. Which of the following would be the BEST course of
action for you to take?
a) Eliminate some stakeholders
b) Contact your manager and ask which stakeholders are most important
c) Gather the needs of all the most important stakeholders
d) Find an effective way to gather the needs of all the stakeholders

7. 65 You have just been assigned as the project manager for the project that is in the middle of
the executing process group. The BEST way to control the project is to?
a) Use a combination of communication methods
b) Hold status meeting because they have worked best for you in the past
c) Refer to the bar chart weekly
d) Meet with management regularly

8. 1419 When do stakeholders have the MOST influence on the project?

a) At the beginning of the project
b) In the middle of the project
c) At the end of the project
d) Throughout the project

9. 105 You are working on an 18 month project with a small co located team. The project sponsor
and senior management are in another city and have requested weekly updates. The customer
requires monthly meetings. Because the team members are busy with the project executing
process, they would like to reduce the frequency of meetings. Which of the following BEST
describes how status meetings should be managed on this project?
a) During project executing, you do not need to hold status meetings as long as you send the
key stakeholders a status report every week
 b) Once a month, the entire team, including senior management should meet with the
customer. You should discuss the details of the previous month’s issues and current status.
c) During project executing, it is only necessary for the project manager to meet with the
customer once a month to fulfill your contractual obligation. Provide the customer with
status report and copy this report to key stakeholders
d) The frequency and level of meetings as well as the format and type of information to be
exchanged should be defined in the project communication management plan during
project planning.

10. 887 You are the project manager for US$3,000,000 product development project. Your project is
well into the executing process group and remains on time, on budget and on specification. This
morning your project sponsor called to express concern about the project, based on the
schedule baseline, the project should be nearing implementation, but the sponsor does not
know the current status of the project. You remind the sponsor that your team produces a
detailed status report weekly and distributes it via email. The sponsor indicates that the email is
too impersonal and verbal updates are preferred. This situation suggests problem with which of
the project management processes?
a) Plan communications
b) Distribute information
c) Report performance
d) Stakeholder management

11. 936 A project manager is trying to make a complex project at 6 sigma level with 15 people. The
project manager decides to use a trend report because this will help him to:-
a) Evaluate earned value
b) Examine project results over time
c) Analyze the level of project complexity
d) Determine the level of quality

12. 368 A project manager on a multinational Web Site Implementation project is at a party and
talks to friends who will be heavy users of this new website when the project is complete and
the site rolled out. They describe some annoying aspects of the current web site. The project
manager takes this feedback back to the sponsor and encourages design and scope changes.
Which of the following BEST describes what the project manager has done?
a) Verify scope
b) Integrated change control
c) Scope planning
d) Stakeholder analysis
13. 891 What is the name of the process required to ensure timely and appropriate generation,
collection, dissemination and disposal of project information?
a) Quality Management
b) Communication Management
c) Procurement Management
d) Scope Management

14. 1480 Inputs to the Report Performance process includes all of the following EXCEPT?
a) Completion forecasts
b) Change requests
c) Details of work performance
d) Deliverables status

15. 822 A project manager has just been assigned a team that comes from many countries,
including Brazil, Japan, US and Britain. What is the BEST tool for her success?
a) The Responsibility Assignment Matrix (RAM)
b) Teleconference
c) Team communication with the WBS
d) Communication and well developed people skills

16. 905 The MOST likely results of Communication Blockers is that:-

a) The project is delayed
b) Trust level is enhanced
c) Conflict occurs
d) Senior Management is displeased

17. 1266 The WBS can be an effective aid of communication in which of the following situations?
a) Internal within the project team
b) Internal within the organization
c) External with the customer
d) Internal and external to the project
18. 894 A large one year telecommunications project is about halfway done when you take the
place of the previous project manager. The project involves 3 different sellers and a team of 30
people. You would like to see the project’s communication’s requirements and what technology
is being used to aid in project communications. Where will you find this information?
a) The project management
b) The information distribution plan
c) The Bar chart
d) The communication management plan

19. 901 Communication is the key to the success of the project. As the project manager, you have 3
stakeholders with whom you need to communicate. As such, you have 6 channels of
communication. A new stakeholder has been added that you also need to communicate with.
How many communication channels do you have now?
a) 7
b) 10
c) 12
d) 16

20. 921 If the project manager wants to examine project results over time to see if the performance
is improving, she would use a :-
a) Trend report
b) Forecasting report
c) Status report
d) Variance report

21. 925 A team of 7 people adds 2 more people to the team. How many communications channels
are there now?
a) 9
b) 36
c) 18
d) 81

22. 13 The project manager must identify ____ , determine their requirements and then manage
and influence those requirements to ensure a successful project?
a) Functional managers
b) Stakeholders
 c) Scope
d) End users

23. 895 The communications management plan is developed to meet the needs of?
a) Project sponsor
b) Team
c) Project manager
d) Stakeholders

24. 916 Extensive use of ____ communications is most likely aid to solve complex problems
a) Verbal
b) Written
c) Formal
d) Non verbal

25. 890 “what information needs to be collected when” is part of which of the following?
a) Formal reporting
b) Plan communications
c) Stakeholder Management
d) Earned Value

26. 932 The communication project management plan for the project has been completed and
approved by the customer when a major stakeholder requests that the project manger issues
reports on the amount of testing done throughout the project. However, testing is only a minor
aspect of the quality control plan. It would be BEST for the project manager to?
a) Issue the report, as this is a major stakeholder, her needs would have been included in the
staffing management plan
b) Not issue the report, project reports should be expended on communicating information
that contributes to success.
c) Requesting details of the information the stakeholders needs in the report. Provide that
information to those handling the quality control function of the project
d) Have the stakeholder meet with the project sponsor to get the sponsor’s agreement that
project funds should be expended on this effort.
27. 522 Which of the following is the BEST tool for showing the team the project schedule status
during project executing?
a) Milestone chart
b) Bar chart
c) WBS
d) Network Diagram

28. 897 In managing project communications, what should the project manager keep in mind?
a) Communications skills are most important during project executing
b) The receiver is responsible for making sure the communications are clear
c) Only the team members need to be concerned about communicating with each other
d) A choice must be made about how to communicate properly

29. 79 The project manager is having a very difficult time in keeping the project schedule on track.
The project requires 220 people to complete it. All of the project problems have been fixed to
the project manager’s satisfaction, the schedule performance index (SPI) is currently 0.67. The
CPI is 1.26. There are 23 activities on the project and the PERT duration is 26. Under these
circumstances , the monthly status report should report:-
a) That the project is doing well
b) That the project will be late
c) That the project cost is behind budget
d) The issues and options

30. 914 How does MOST communications occur?

a) Nonverbally
b) Verbally
c) Paralingually
d) Referentially

31. 939 To the project manager, which of the following are the BIGGEST disadvantages of progress
reports as compared to watching what is going on in a project, asking questions and assisting
team members?
a) Progress reports includes information from all the team
b) Progress reports requires expending time gathering information from the stakeholders
c) Progress reports generally show problems after they have occurred
d) Progress reports supply information about trends
32. 903 The purpose of the status meetings is to?
a) Exchange information about the project.
b) Have team members report on what they are doing
c) Issue work authorizations
d) Confirm the accuracy of the costs submitted by the team

33. 893 What percentage of time do project manager spend communicating?

a) 90
b) 20
c) 70
d) 25

34. 166 A project manager has a problem with the team member’s performance. What is the BEST
form of communication for addressing this problem?
a) Formal written communication
b) Formal verbal communication
c) Informal written communication
d) Informal verbal communication

35. 906 2 people are arguing about what needs to be done to complete a work package, if the
project manager wants to know about what is going on, she should pay MOST attention to?
a) What is said and when
b) What is being said, who is saying it, and the time of day
c) Physical mannerisms and what is being said
d) The pitch and tone of the voices, and physical mannerisms

36. 910 You want to let your team know that the weekly project status report is now officially due
by 4 P.M. on Thursdays. Which type of communication would you use?
a) Formal written communication
b) Formal verbal communication
c) Informal written communication
d) Informal verbal communication
37. 920 A project team is having difficulty communicating over long distances. There were 13 team
members from 2 countries, and then 5 people from India were added. This is of concern to the
project manager because?
a) Communications channels grow rapidly
b) It will be harder to use reward power
c) Communication blockers grow linearly
d) Conflicts can be increased with the increase in project priorities.

38. 918 Project A has had ineffective project meetings since its inception. There have been
complaints that information does not get to the right people, some people are talking too much
during meetings, and the right people are not there to resolve issues. What is MOST likely
missing from this project?
a) A scope management plan
b) A staffing management plan
c) A communications management plan
d) A process improvement plan

39. 915 Communications are often enhanced when the sender ____ the receiver.
a) Speaks up to
b) Use more physical movements when talking to
c) Talks slowly to
d) Shows concerns to the perspective of

40. 904 A team meeting during project executing is the BEST format to?
a) Determine project status
b) Communicate
c) Make changes to the project
d) Authorize changes to the project

41. 902 About midway through the project, the project manager learns that most members of the
project team are not reviewing the weekly project updates. What should the project manager
do?
a) Create a signature log so that team members can indicate when they have read the project
updates
b) Revise the communication management plan appropriately to meet the informational needs
of the stakeholders
 c) Improve the payout of weekly project updates to encourage reading by team members
d) Require the reading of the project updates in order to receive any rewards on the project

42. 5 You are beginning a new project that has been attempted, but unsuccessful, several times in
the past few years. Previous projects were cancelled because of “politics”. (different views and
directions by key stakeholders on the project). This is an example of?
a) Stakeholder analysis
b) Scope management
c) Historical information
d) Risk identification

43. 888 Project information has been distributed according to the communications management
plan, some project deliverables have been changed in accordance with the project management
plan, one stakeholder expressed surprise to the project manager upon hearing of a previously
published change to a project deliverable. All stakeholders received the communication
regarding notification of the change. What should the project manager do?
a) Determine why the stakeholder did not receive the information and let him know it was
published
b) Ask the functional manager why the stakeholder did not understand his responsibility.
c) Review the communications management plan and make changes if necessary.
d) Address the situation in the next hearing committee meeting so others did not miss
published changes.

44. 926 Originally a project had 4 team members, now the scope has expended, and there are total
of 6 people on the project team. How many communications channels does the project have?
a) 6
b) 9
c) 12
d) 15

45. 133 Your employee is 3 days late with a report. She walks into a meeting where the report is to
be discussed, and hands you a copy 5 minutes before the topic is to be discussed. You notice
some serious errors in the report. How could this have been prevented?
a) Require periodic updates from the employee
b) Coach and mentor the employee
c) Make sure the employees are competent to do the work
 d) Cancel the meeting earlier because you do not have the chance to review the report.

46. 933 You are finalizing the monthly project status report due now to your manager when you
discover that several project team members are not reporting actual hours on project archives.
This results in skewed project statistics. What is the MOST appropriate action to be taken?
a) Discuss the impacts of these actions with the team members
b) Report the team member’s actions to the functional managers
c) Continue reporting information as presented to you.
d) Provide accurate and truthful representations in all project reports

47. 896 All of the following are parts of communications management plan except?
a) Names of the stakeholders who can talk to the project manager
b) Names of those receiving a telephone call when the system crashes
c) Methods used to collect and store information
d) Names of the stakeholders and instructions or sending project status to them.

48. 922 A report that is focused on predicting future project status is called a:-
a) Trend report
b) Forecasting report
c) Status report
d) Variance report

49. 927 Originally, your project has 5 team members, now the scope has expended, and there are a
total of 8 people on the project team. How many communication channels have been added?
a) 9
b) 10
c) 18
d) 28

50. 908 Formal written correspondence with the customer is required when?
a) Defects are detected
b) The customer requests additional work not covered under contract
c) The project has a schedule slippage that includes changes to the critical path.
d) The project has cost overruns.
51. 1380 The process that links people and information is called?
a) Scope management
b) Human Resource management
c) Communication Management
d) Time Management

52. 8 Near the end of your last project, additional requirements were demanded by a group of
stakeholders when they learned they would be affected by your project. This became a problem
because you have not included the time or cost in the project management plan for these
requirements. What is the BEST thing you do to prevent such problem on future projects?
a) Review the WBS dictionary more thoroughly, looking for incomplete descriptions
b) Review the project charter more thoroughly, examining the business case for holes.
c) Do a more thorough job of procurement planning
d) Pay more attention to stakeholder management

53. 928 There are 4 people on the project team and the project manager adds 3 more. How many
channels of communication are there now?
a) 14
b) 16
c) 21
d) 12

54. 917 The project status meeting is not going well. Everyone is talking at the same time. There are
people who are not participating, and many topics are being discussed at random, which of the
following rules for effective meetings are not being adhered to?
a) Demonstrate courtesy and consideration for each other, control who is allowed to speak
b) Schedule meetings in advance
c) Have a purpose for the meeting, with the right people in attendance
d) Create and publish an agenda and a set of rules for controlling the meetings

55. 1357 A project manager overhears a conversation between two stakeholders who are talking
about how unhappy they are with the impacts of the projects on their own departments.
Stakeholder A asks if the project is on time, and stakeholder B replies that the SPI is 1.05.
Stakeholder A asks if the project manager of the project knows of stakeholder B’s concern.
Stakeholder B responds he is not sure. What is the BEST thing for the project manager to do?
 a) Make sure the stakeholders see that the project manager overheard and then ask them to
direct any questions to the project manager in writing
b) Make a presentation to all the stakeholders regarding the status of the project
c) Send both stakeholders a copy of the issue log, and ask for additional comments
d) Arrange a meeting with both the stakeholders to allow them to voice any concerns they may
have

56. 923 If a project manager wants to report on an actual project results V/s planned results, he
should use a?
a) Trend report
b) Forecasting report
c) Status report
d) Variance report

57. 946 Which of the following regarding performance reporting is correct?

a) It is done during project planning and project executing
b) It is done during project planning and project monitoring and controlling
c) It is done during project monitoring and controlling and project closure
d) It is done during project executing and project monitoring and controlling

58. 934 Project coordination is enhanced through project reporting, variance reporting and team
meetings, these are all forms of?
a) Staffing management
b) Risk management
c) Time management
d) Communications management

59. 1359 During the middle of the project, things have been going on well, the work authorization
system has allowed people to know when to start work and the issue log helped keep track of
stakeholder’s needs. The benefit cost ratio has been improving and the sponsor has expressed
his appreciation for the team member’s efforts by hosting a milestone party for the team. The
project manager gets a call from a team member saying that the results from the completion of
their activities predecessor are 2 days late. Which of the following reasons would BEST describe
why this has occurred?
a) The project manager was focusing on sponsor’s needs
b) Functional manager was not included in the communications management plan
 c) The successor activities should have been watched, not the predecessor’s
d) The right people were not invited to the milestone party.

60. 889 Inputs to the Plan Communications process includes all of the following EXCEPT?
a) Communication requirements
b) Stakeholder Management Strategy
c) Company culture
d) Forecasts

61. 892 Barriers can impact communication when sending or receiving information. Which of the
following is NOT a barrier?
a) Prejudices
b) Attitudes and emotions
c) Personality and interests
d) Feedback

62. 909 Communication under a contract should tend towards?

a) Formal written communication
b) Formal verbal communication
c) Informal written communication
d) Informal verbal communication

63. 937 Performance reports should address all the needs of?
a) Management
b) Team members
c) The project manager
d) Stakeholders

64. 935 The current update to the schedule performance report shows no schedule variance. Based
upon this report, you tell the client that the project is on time. However, you team members
know that that you just missed a major milestone and the project will not meet its start up date,
this is an indication of poor?
a) Communications planning
b) Scope planning
c) Team trust
 d) Schedule planning

65. 938 The level of detail of performance reports is described in?

a) Project charter
b) Communications management plan
c) Monthly requests for information by the management
d) Project’s monthly needs

66. 940 You have just been assigned as a project manager for a large manufacturing project, this
one year project is about halfway done. It involves 5 different sellers and 20 members of your
company on the project team. You want to quickly review where the project now stands. Which
of the following reports would be MOST helpful in finding such information?
a) Work status
b) Progress
c) Forecast
d) Communications

67. 913 When a project manager is engaged in negotiations, non verbal communication skills are of?
a) Little importance
b) Major importance
c) Importance only when cost and schedule objectives are involved
d) Importance only to ensure you win the negotiation

68. 1337 Stakeholders can be identified in which project management process group?
a) Initiating, planning, executing, monitoring and controlling, closing
b) Initiating & Planning
c) Planning and Monitoring and controlling
d) Monitoring and controlling and closing

69. 930 A project team includes 5 people when the project manager adds two more, how many
additional channels of communication are there?
a) 7
b) 10
c) 21
d) 11
70. 929 A project team is having difficulty communicating over long distances. There are 13 team
members from 2 countries when 5 people from India are added to the project. How many
communication channels are there?
a) 153
b) 180
c) 324
d) 362

71. 202 You have taken over a project from another manager who have left the firm. This is a
functional organization and the different units are often rather hostile to each other, the project
is a large one involving activities that the organization has never done before, you find that the
project has what appears to be adequate documentation, including an agreed to project charter,
project management plan, WBS etc. the project is on schedule and within budget. However, the
atmosphere in meetings with the project members often seems tense, and offhand comments
made by participants seem to indicate a high level of dissatisfaction with the project. You review
all of the major project documents with the key stakeholders and get agreement that they are
still accurate, but this does not seem to solve the problem, what is the MOST likely explanation
of this situation?
a) There are personality conflicts among the project team members that you need to uncover
and resolve.
b) The project does not have an effective sponsor and thus is not viewed as high priority.
c) Stakeholders have very different expectations about what the project is supposed to
accomplish
d) The organizational structure and dynamics prevent people from working together effectively

72. 7 Who of the following are always stakeholders?

a) A person who does not want the project to be completed
b) An assembly line worker that will use the product of the project.
c) A functional manager from the engineering department
d) A person who might lose his/ her position in the company because of the project.

73. 528 A major construction project is having lot of schedule changes due to unanticipated weather
problems. Who is it BEST to notify changes?
a) Stakeholders
b) Sponsors
c) Project team
 d) Functional managers

74. 1377 The project manager has a team spread across 4 countries. The team members are expert
in their fields, and a few are certified project managers. To deal with the distance, the project
manager creates ground rules with the team, and has virtual meetings to deal with cultural
differences, which of the following additional activities would have the GREATEST impact on the
project?
a) Plan communications
b) Acquire project team
c) Define scope
d) sequence activities

75. 1335 The project has been going well, except for the no. of changes being made, the project is
being installed into seven different departments within the company, and will greatly improve
departmental performance when operational. There are 14 project management processes
selected for use on this project. The project manager is a technical expert as well as having being
trained in communications and managing people, which of the following is the MOST likely
cause of the project problems?
a) The project manager was not trained in understanding the customer environment.
b) The project manager should have more management oversight since it will result in such
great benefits to the company.
c) The project should have used more of the project management processes
d) Some stakeholders were not identified.

76. 1144 You have decided to terminate the contract because you no longer need the work from
the seller, what is the BEST way to communicate this to the seller?
a) Call the seller immediately
b) Send the seller a notification by email
c) Send the seller a stop work order by overnight email
d) Hold an immediate meeting with the seller.

77. 948 Performance reporting is important during administrative closure in order to?
a) Show progress made on activities
b) Communicate the team’s success
c) Gain approval to start the lessons learned
d) Prove formal acceptance has been achieved
78. 1254 A team member is visiting the manufacturing plant of one of the suppliers. Which of the
following is the MOST important thing to be done in any telephone calls the project manager
might make to the team member?
a) Ask the team member to repeat back what the project manager says.
b) Review the list of contact information of all the stakeholders
c) Ask the team member to look for change requests
d) Review the upcoming meeting schedule

79. 1363 the requirements of many stakeholders were not approved for inclusion in your project,
therefore you had a difficult time receiving formal approval of the project management plan for
this project. The stakeholder argued and held up the project while they held meetings after
meetings about their requirements. The project was finally approved and the work began 6
months ago. All of the following would be good preventive actions to implement EXCEPT?
a) Keep a file of what requirements were not included in the project
b) Make sure the change control process is not used as a vehicle to add back the requirements
into the projects
c) Maintain an issue log
d) Hold meetings with the stakeholders to go over the work that will not be added to the
project

80. 1364 The project manager is expecting a deliverable to be submitted by email from a tea
member today. At the end of the day, the project manager contacts the team member to notify
him that it has not been received. The team member apologizes and says that he was not able
to email the deliverable and it was sent through the mail instead. The team member goes on to
explain that he notified the project manager that this would occur during a phone conversation
they had while the project manager was travelling, wasn’t that the conversation we had when I
told you I cannot hear you well due to poor cell phone coverage? Asks the project manager,
“yes” , replied the team member. What could have avoided this problem?
a) Paralingual communication
b) Adding to the issue log after telephone call
c) Better attention to determining communication requirements
d) Feedback during the communication

81. 1383 The project has been working through some difficult technical issues relating to how the
work should be done. The most recent problem related to the way each test was to be
completed. There have also been disagreements with 2 of the 8 managers and the sponsors had
 to intervene once. The testing work is done when the project manager discovers that one of the
changes agreed to has not been adequately completed. What did the project manager NOT do?
a) Ask those doing the work to describe the change, to make sure they understood it.
b) Get the sponsor to sign off on the change
c) Make sure the functional manager closely supervised the training
d) Provide more training for those during the testing

82. 1361 The project has 13 team members and affects over 15 departments in the organization.
Because the project is 20% complete to date and the team has had successful performance
reports from 5 of the affected departments, the project manager invites key stakeholders from
all of the departments to the party. In order to give those providing good reviews an informal
opportunity to communicate good things to those departments that have not yet been affected
by the project. At the party, the project manager walks around to try to discover any relevant
information that would help the project be more successful. He happens to hear a manager of
one of the departments talking about setting up more regular meetings on the project. What
should the project manager do?
a) Record the effectiveness of the party in the project lessons learned
b) Review the information distribution methods on the project
c) Hold a meeting of all the stakeholders to discuss their concerns
d) Make sure the manager has a copy of communications management plan so he is reminded
that such concerns should be sent to the project manager.

83. 1497 3 students from another country are working as interns on a project. The project manager
has arranged for some games to play as team building activities to help create a close knit sense
of team with the group team members. At the event where the activities are taking place, the 3
students refuse to participate claiming the behavior involved is unacceptable in their country
and they would be very uncomfortable participating. What should the project manager do?
a) He should tell the students that they need to become familiar with how things are done in
this country and that they must play along.
b) He should excuse the students from playing and arrange to discuss with them alternative
activities that they would be more comfortable with.
c) He should report the students to their functional managers and request they be removed
from the project since their attitude will have negative impact on the project.
d) He should tell the students they are excused from the activities, and not to attend any team
building activities in the future.

84. 924 You are project manager leading a US$3,000,000 chemical engineering project. To date you
have been leading the other 11 people, who comprise the overall project team. Lately you
 notice that you are spread too thin and the schedule is being negatively impacted, because the
project is date constrained you convinced senior management to accept a cost variance and add
a senior quality assurance analyst to the project team. This new resource will work directly with
the three project team members who comprise the testing sub team. How many more
communication channels will be there on the project team?
a) 12
b) 11
c) 78
d) 66

85. 1267 The project status report is an example of which form of communication?
a) Formal written communication
b) Formal verbal communication
c) Informal written communication
d) Informal verbal communication