Encapsulation settings).

for your correct ISP Connection, VCI/VPI &

you may need to contact your service provider
needed
Apply. (If your broadband does not connect Filter

No blue light? See connection help overleaf. default to the correct settings, then click
This might take a few minutes. VPI/VCI and Encapsulation will automatically
Wait for the blue light. Connection type. Your ISP connection, socket
BT main
and choose ADSL/ ADSL2Plus as the socket
Power
BT Hub. 6 Enter the name of your internet provider
3 Press the Power button on the back of the to connect automatically. 5 Click Add.
be more convenient. 2 Or if your device supports WPS, press WPS
into any of the LAN ports of the Cable Hub. stand-alone VDSL modem. Advanced Settings page.
over fibre you will have a fastest speed, but connecting wirelessly may on the card. 4 F ollow the link at the bottom of the page to the
WAN port of the BT Hub and the other end If you’ve got broadband Using your Ethernet cable might give you the 1 Connect your device using wi-fi details
2 Plug in Ethernet cable (red ends) into the red need to click Disconnect if already connected.
Use your Ethernet cable (yellow ends). On | Off
Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband

Tip: can’t connect to wi-fi?  Connect 3 C lick the Broadband tab along the top, you will
switch on at the socket.
parts together) connect the power cable and the Hub). Click OK. BT Home Hub 4r
1 A ssemble the power plug (by sliding the two card on the back of the Hub or on the base of
your new password. (This can be found on the No blue light? See connection help overleaf.
Cable modem a page of your choice.
Stand-alone
2 Enter your Admin password, or if prompted set This might take a few minutes.
Open your web browser and navigate to
a step by step example. Wait for the blue light.
to the internet and can close this window. 1 Click Settings.
see our FAQs at bt.com/producthelp for Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1
All done. You should now be connected the BT Hub.
On | Off

Cable Hub’s user guide. Cable customers

Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband bthub.home in the address bar.
3 Press the Power button on the back of
how to do this will be available in your 9 Click Connect. Simply open your web browser and type
standalone Modem. The instructions on power supply
2 Plug in the broadband cable (grey ends).
them contact you broadband provider). following the step by step instructions below.
first configure your Cable Hub to be a Two-part
by your ISP provider, if you no longer have need to enter your broadband configuration by cable and switch on at the socket.
turn on your new BT Hub you must password. (You will have been sent these If you aren’t a BT broadband customer you will two parts together), connect the power
On | Off
Power Power Reset USB WAN 4 3 2 1 DSL

IMPORTANT: Before you plug in and Broadband GigE

Ethernet
Broadband

8 Enter your Broadband username and 1 A ssemble the power plug (by sliding the
automatically be configured for you by default.
Provider that you manually entered. If you are a BT broadband customer your Hub will Unplug any existing broadband kit, then:
Plug in be able to choose the Internet Service
BT Home Hub 4r
7 From the drop down box you will now
Configure Plug in

Cable set-up ADSL set-up

Check box contents General Information User Guide

BT Hub 4r and How to recycle your equipment The conditions of this guarantee are:

BT Home Hub 4r
2-part power supply
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off
The symbol shown here and on the • the guarantee shall only apply to defects that
r ewo P
f f O | nO
r ewo P t es eR BS U
dnabdaorB
N AW
product means that the product is
4
Egi G
3
t enreht E
2 1
dnabdaorB
LS D
occur within the 1 year guarantee period
To assemble the power plug classed as electrical or electronic • proof of purchase is required
slide the two parts together, equipment, so DO NOT put it in • the equipment is returned to BT or its agent Follow the steps in this guide to set up your kit.
Ethernet
as per the diagram. your normal rubbish bin. as instructed.
GigE Broadband
1 2 3 4 WAN USB Reset Power Power
On | Off
Ethernet

It’s all part of the Waste Electrical and Electronic This guarantee does not cover any faults or
GigE Broadband
1 2 3 4 WAN USB Reset Power Power
On | Off

Grey ended broadband cable Equipment (WEEE) Directive to recycle products

in the best way – to be kinder to the planet,
defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
Plug in
get rid of dangerous things more safely and equipment, or any attempt at adjustment or
Yellow ended Ethernet cable bury less rubbish in the ground. repair other than through approved agents. Configure
This guarantee does not affect your statutory
You should contact your retailer or supplier
2 ADSL filters r ewo P
f f O | nO
r ewo P t es eR BS U
dnabdaorB
N AW 4
EgiG
3
t enreht E
2 1
dnabdaorB
LS D
for advice on how to dispose of this product
rights. To find out what to do if your hub
is in or outside of the 1 year guarantee,
Connect
in an environmentally friendly way.
t enreht E
please see the FAQs at bt.com/producthelp
Red ended Ethernet cable
dnabdaorB EgiG dnabdaorB
r ewo P r ewo P t es eR BS U N AW 4 3 2 1 LS D
f f O | nO

Guarantee
(WAN - Fibre & Cable only) Declaration of Conformity
Your BT Home Hub 4r is guaranteed for For a copy of the Declaration of Conformity please refer to
a period of 1 year from the date of purchase. bt.com/producthelp
This guide Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its Offices worldwide
agent’s discretion, the option to replace the
Find out more
The services we’ve described in this publication may not always
Hub or any component thereof which is be available and we may change them. Nothing we’ve written
identified as faulty or below standard, or as here is contractual. When we supply services and equipment,
a result of inferior workmanship or materials. our terms and conditions apply.
• If you need more detailed instructions, Frequently Asked
Products over 28 days old from the date of © British Telecommunications plc 2013
Questions are available at bt.com/producthelp Registered Office: 81 Newgate Street, London EC1A 7AJ
purchase may be replaced with a refurbished
Registered in England No. 1800000
or repaired product.
• If you cannot find the answer to your problem in the Frequently Version number: BB 1.0
Written and designed by Muse Publishing. Web sites in this
Asked Questions, then please call our free Helpline on 0808
booklet are for illustration only. BT isn’t responsible for content
100 6116*. Our dedicated advisors are more likely to be able of third party sites.
to help you than the retailer where you made your purchase. If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116*
*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 1 08/10/2013 09:44

 Encapsulation settings).
for your correct ISP Connection, VCI/VPI &
you may need to contact your service provider
needed
Apply. (If your broadband does not connect Filter

No blue light? See connection help overleaf. default to the correct settings, then click
This might take a few minutes. VPI/VCI and Encapsulation will automatically
Wait for the blue light. Connection type. Your ISP connection, socket
BT main
and choose ADSL/ ADSL2Plus as the socket
Power
BT Hub. 6 Enter the name of your internet provider
3 Press the Power button on the back of the to connect automatically. 5 Click Add.
be more convenient. 2 Or if your device supports WPS, press WPS
into any of the LAN ports of the Cable Hub. stand-alone VDSL modem. Advanced Settings page.
over fibre you will have a fastest speed, but connecting wirelessly may on the card. 4 F ollow the link at the bottom of the page to the
WAN port of the BT Hub and the other end If you’ve got broadband Using your Ethernet cable might give you the 1 Connect your device using wi-fi details
2 Plug in Ethernet cable (red ends) into the red need to click Disconnect if already connected.
Use your Ethernet cable (yellow ends). On | Off
Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband

Tip: can’t connect to wi-fi?  Connect 3 C lick the Broadband tab along the top, you will
switch on at the socket.
parts together) connect the power cable and the Hub). Click OK. BT Home Hub 4r
1 A ssemble the power plug (by sliding the two card on the back of the Hub or on the base of
your new password. (This can be found on the No blue light? See connection help overleaf.
Cable modem a page of your choice.
Stand-alone
2 Enter your Admin password, or if prompted set This might take a few minutes.
Open your web browser and navigate to
a step by step example. Wait for the blue light.
to the internet and can close this window. 1 Click Settings.
see our FAQs at bt.com/producthelp for Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1
All done. You should now be connected the BT Hub.
On | Off

Cable Hub’s user guide. Cable customers

Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband bthub.home in the address bar.
3 Press the Power button on the back of
how to do this will be available in your 9 Click Connect. Simply open your web browser and type
standalone Modem. The instructions on power supply
2 Plug in the broadband cable (grey ends).
them contact you broadband provider). following the step by step instructions below.
first configure your Cable Hub to be a Two-part
by your ISP provider, if you no longer have need to enter your broadband configuration by cable and switch on at the socket.
turn on your new BT Hub you must password. (You will have been sent these If you aren’t a BT broadband customer you will two parts together), connect the power
On | Off
Power Power Reset USB WAN 4 3 2 1 DSL

IMPORTANT: Before you plug in and Broadband GigE

Ethernet
Broadband

8 Enter your Broadband username and 1 A ssemble the power plug (by sliding the
automatically be configured for you by default.
Provider that you manually entered. If you are a BT broadband customer your Hub will Unplug any existing broadband kit, then:
Plug in be able to choose the Internet Service
BT Home Hub 4r
7 From the drop down box you will now
Configure Plug in

Cable set-up ADSL set-up

Check box contents General Information User Guide

BT Hub 4r and How to recycle your equipment The conditions of this guarantee are:

BT Home Hub 4r
2-part power supply
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off
The symbol shown here and on the • the guarantee shall only apply to defects that
r ewo P
f f O | nO
r ewo P t es eR BS U
dnabdaorB
N AW
product means that the product is
4
Egi G
3
t enreht E
2 1
dnabdaorB
LS D
occur within the 1 year guarantee period
To assemble the power plug classed as electrical or electronic • proof of purchase is required
slide the two parts together, equipment, so DO NOT put it in • the equipment is returned to BT or its agent Follow the steps in this guide to set up your kit.
Ethernet
as per the diagram. your normal rubbish bin. as instructed.
GigE Broadband
1 2 3 4 WAN USB Reset Power Power
On | Off
Ethernet

It’s all part of the Waste Electrical and Electronic This guarantee does not cover any faults or
GigE Broadband
1 2 3 4 WAN USB Reset Power Power
On | Off

Grey ended broadband cable Equipment (WEEE) Directive to recycle products

in the best way – to be kinder to the planet,
defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
Plug in
get rid of dangerous things more safely and equipment, or any attempt at adjustment or
Yellow ended Ethernet cable bury less rubbish in the ground. repair other than through approved agents. Configure
This guarantee does not affect your statutory
You should contact your retailer or supplier
2 ADSL filters r ewo P
f f O | nO
r ewo P t es eR BS U
dnabdaorB
N AW 4
EgiG
3
t enreht E
2 1
dnabdaorB
LS D
for advice on how to dispose of this product
rights. To find out what to do if your hub
is in or outside of the 1 year guarantee,
Connect
in an environmentally friendly way.
t enreht E
please see the FAQs at bt.com/producthelp
Red ended Ethernet cable
dnabdaorB EgiG dnabdaorB
r ewo P r ewo P t es eR BS U N AW 4 3 2 1 LS D
f f O | nO

Guarantee
(WAN - Fibre & Cable only) Declaration of Conformity
Your BT Home Hub 4r is guaranteed for For a copy of the Declaration of Conformity please refer to
a period of 1 year from the date of purchase. bt.com/producthelp
This guide Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its Offices worldwide
agent’s discretion, the option to replace the
Find out more
The services we’ve described in this publication may not always
Hub or any component thereof which is be available and we may change them. Nothing we’ve written
identified as faulty or below standard, or as here is contractual. When we supply services and equipment,
a result of inferior workmanship or materials. our terms and conditions apply.
• If you need more detailed instructions, Frequently Asked
Products over 28 days old from the date of © British Telecommunications plc 2013
Questions are available at bt.com/producthelp Registered Office: 81 Newgate Street, London EC1A 7AJ
purchase may be replaced with a refurbished
Registered in England No. 1800000
or repaired product.
• If you cannot find the answer to your problem in the Frequently Version number: BB 1.0
Written and designed by Muse Publishing. Web sites in this
Asked Questions, then please call our free Helpline on 0808
booklet are for illustration only. BT isn’t responsible for content
100 6116*. Our dedicated advisors are more likely to be able of third party sites.
to help you than the retailer where you made your purchase. If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116*
*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 1 08/10/2013 09:44

 Encapsulation settings).
for your correct ISP Connection, VCI/VPI &
you may need to contact your service provider
needed
Apply. (If your broadband does not connect Filter

No blue light? See connection help overleaf. default to the correct settings, then click
This might take a few minutes. VPI/VCI and Encapsulation will automatically
Wait for the blue light. Connection type. Your ISP connection, socket
BT main
and choose ADSL/ ADSL2Plus as the socket
Power
BT Hub. 6 Enter the name of your internet provider
3 Press the Power button on the back of the to connect automatically. 5 Click Add.
be more convenient. 2 Or if your device supports WPS, press WPS
into any of the LAN ports of the Cable Hub. stand-alone VDSL modem. Advanced Settings page.
over fibre you will have a fastest speed, but connecting wirelessly may on the card. 4 F ollow the link at the bottom of the page to the
WAN port of the BT Hub and the other end If you’ve got broadband Using your Ethernet cable might give you the 1 Connect your device using wi-fi details
2 Plug in Ethernet cable (red ends) into the red need to click Disconnect if already connected.
Use your Ethernet cable (yellow ends). On | Off
Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband

Tip: can’t connect to wi-fi?  Connect 3 C lick the Broadband tab along the top, you will
switch on at the socket.
parts together) connect the power cable and the Hub). Click OK. BT Home Hub 4r
1 A ssemble the power plug (by sliding the two card on the back of the Hub or on the base of
your new password. (This can be found on the No blue light? See connection help overleaf.
Cable modem a page of your choice.
Stand-alone
2 Enter your Admin password, or if prompted set This might take a few minutes.
Open your web browser and navigate to
a step by step example. Wait for the blue light.
to the internet and can close this window. 1 Click Settings.
see our FAQs at bt.com/producthelp for Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1
All done. You should now be connected the BT Hub.
On | Off

Cable Hub’s user guide. Cable customers

Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband bthub.home in the address bar.
3 Press the Power button on the back of
how to do this will be available in your 9 Click Connect. Simply open your web browser and type
standalone Modem. The instructions on power supply
2 Plug in the broadband cable (grey ends).
them contact you broadband provider). following the step by step instructions below.
first configure your Cable Hub to be a Two-part
by your ISP provider, if you no longer have need to enter your broadband configuration by cable and switch on at the socket.
turn on your new BT Hub you must password. (You will have been sent these If you aren’t a BT broadband customer you will two parts together), connect the power
On | Off
Power Power Reset USB WAN 4 3 2 1 DSL

IMPORTANT: Before you plug in and Broadband GigE

Ethernet
Broadband

8 Enter your Broadband username and 1 A ssemble the power plug (by sliding the
automatically be configured for you by default.
Provider that you manually entered. If you are a BT broadband customer your Hub will Unplug any existing broadband kit, then:
Plug in be able to choose the Internet Service
BT Home Hub 4r
7 From the drop down box you will now
Configure Plug in

Cable set-up ADSL set-up

Check box contents General Information User Guide

BT Hub 4r and How to recycle your equipment The conditions of this guarantee are:

BT Home Hub 4r
2-part power supply
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off
The symbol shown here and on the • the guarantee shall only apply to defects that
r ewo P
f f O | nO
r ewo P t es eR BS U
dnabdaorB
N AW
product means that the product is
4
Egi G
3
t enreht E
2 1
dnabdaorB
LS D
occur within the 1 year guarantee period
To assemble the power plug classed as electrical or electronic • proof of purchase is required
slide the two parts together, equipment, so DO NOT put it in • the equipment is returned to BT or its agent Follow the steps in this guide to set up your kit.
Ethernet
as per the diagram. your normal rubbish bin. as instructed.
GigE Broadband
1 2 3 4 WAN USB Reset Power Power
On | Off
Ethernet

It’s all part of the Waste Electrical and Electronic This guarantee does not cover any faults or
GigE Broadband
1 2 3 4 WAN USB Reset Power Power
On | Off

Grey ended broadband cable Equipment (WEEE) Directive to recycle products

in the best way – to be kinder to the planet,
defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
Plug in
get rid of dangerous things more safely and equipment, or any attempt at adjustment or
Yellow ended Ethernet cable bury less rubbish in the ground. repair other than through approved agents. Configure
This guarantee does not affect your statutory
You should contact your retailer or supplier
2 ADSL filters r ewo P
f f O | nO
r ewo P t es eR BS U
dnabdaorB
N AW 4
EgiG
3
t enreht E
2 1
dnabdaorB
LS D
for advice on how to dispose of this product
rights. To find out what to do if your hub
is in or outside of the 1 year guarantee,
Connect
in an environmentally friendly way.
t enreht E
please see the FAQs at bt.com/producthelp
Red ended Ethernet cable
dnabdaorB EgiG dnabdaorB
r ewo P r ewo P t es eR BS U N AW 4 3 2 1 LS D
f f O | nO

Guarantee
(WAN - Fibre & Cable only) Declaration of Conformity
Your BT Home Hub 4r is guaranteed for For a copy of the Declaration of Conformity please refer to
a period of 1 year from the date of purchase. bt.com/producthelp
This guide Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its Offices worldwide
agent’s discretion, the option to replace the
Find out more
The services we’ve described in this publication may not always
Hub or any component thereof which is be available and we may change them. Nothing we’ve written
identified as faulty or below standard, or as here is contractual. When we supply services and equipment,
a result of inferior workmanship or materials. our terms and conditions apply.
• If you need more detailed instructions, Frequently Asked
Products over 28 days old from the date of © British Telecommunications plc 2013
Questions are available at bt.com/producthelp Registered Office: 81 Newgate Street, London EC1A 7AJ
purchase may be replaced with a refurbished
Registered in England No. 1800000
or repaired product.
• If you cannot find the answer to your problem in the Frequently Version number: BB 1.0
Written and designed by Muse Publishing. Web sites in this
Asked Questions, then please call our free Helpline on 0808
booklet are for illustration only. BT isn’t responsible for content
100 6116*. Our dedicated advisors are more likely to be able of third party sites.
to help you than the retailer where you made your purchase. If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116*
*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 1 08/10/2013 09:44

08/10/2013 09:44 Hub 4r ADSL & FIBRE Combined Guide v21.indd 1

*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116* to help you than the retailer where you made your purchase.
of third party sites. 100 6116*. Our dedicated advisors are more likely to be able
booklet are for illustration only. BT isn’t responsible for content
Written and designed by Muse Publishing. Web sites in this
Asked Questions, then please call our free Helpline on 0808
Version number: BB 1.0 • If you cannot find the answer to your problem in the Frequently
or repaired product.
Registered in England No. 1800000
Registered Office: 81 Newgate Street, London EC1A 7AJ purchase may be replaced with a refurbished
Questions are available at bt.com/producthelp
© British Telecommunications plc 2013 Products over 28 days old from the date of
• If you need more detailed instructions, Frequently Asked
our terms and conditions apply. a result of inferior workmanship or materials.
here is contractual. When we supply services and equipment, identified as faulty or below standard, or as
be available and we may change them. Nothing we’ve written Hub or any component thereof which is
Find out more
The services we’ve described in this publication may not always
agent’s discretion, the option to replace the
Offices worldwide will provide for the repair of, or at BT’s or its
Subject to the terms listed below, the guarantee This guide
bt.com/producthelp a period of 1 year from the date of purchase.
For a copy of the Declaration of Conformity please refer to
Your BT Home Hub 4r is guaranteed for
Declaration of Conformity (WAN - Fibre & Cable only)
Guarantee
On | Off
Red ended Ethernet cable
DSL 1 2 3 4 WAN USB Reset Power Power
Broadband GigE Broadband
Ethernet

please see the FAQs at bt.com/producthelp

in an environmentally friendly way.
is in or outside of the 1 year guarantee,
Connect rights. To find out what to do if your hub
for advice on how to dispose of this product DSL
Broadband
1 2
Ethernet
3
GigE
4 WAN
Broadband
USB Reset Power
On | Off
Power 2 ADSL filters
You should contact your retailer or supplier
This guarantee does not affect your statutory
Configure repair other than through approved agents. bury less rubbish in the ground. Yellow ended Ethernet cable
equipment, or any attempt at adjustment or get rid of dangerous things more safely and
wear and tear, neglect, tampering with the in the best way – to be kinder to the planet,
Plug in defects caused by accidents, misuse, fair Equipment (WEEE) Directive to recycle products Grey ended broadband cable
This guarantee does not cover any faults or It’s all part of the Waste Electrical and Electronic
On | Off
Power Power Reset USB WAN 4 3 2 1
Broadband GigE
Ethernet
On | Off
Power Power Reset USB WAN 4 3 2 1
Broadband GigE
Ethernet

as instructed. your normal rubbish bin. as per the diagram.

Follow the steps in this guide to set up your kit. • the equipment is returned to BT or its agent equipment, so DO NOT put it in slide the two parts together,
• proof of purchase is required classed as electrical or electronic To assemble the power plug
BT Home Hub 4r occur within the 1 year guarantee period
• the guarantee shall only apply to defects that
product means that the product is
The symbol shown here and on the
DSL
Broadband
1 2
Ethernet
3
GigE
4 WAN
Broadband
USB Reset Power
On | Off
Power

On | Off
Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband

2-part power supply

The conditions of this guarantee are: How to recycle your equipment BT Hub 4r and

User Guide General Information Check box contents

ADSL set-up Cable set-up

Plug in Configure 7 F rom the drop down box you will now
be able to choose the Internet Service
BT Home Hub 4r Plug in
Unplug any existing broadband kit, then: If you are a BT broadband customer your Hub will Provider that you manually entered.
automatically be configured for you by default.
1 A
 ssemble the power plug (by sliding the 8 E nter your Broadband username and IMPORTANT: Before you plug in and
password. (You will have been sent these
Ethernet
Broadband GigE Broadband

two parts together), connect the power If you aren’t a BT broadband customer you will
DSL 1 2 3 4 WAN USB Reset Power Power

turn on your new BT Hub you must

On | Off

cable and switch on at the socket. need to enter your broadband configuration by by your ISP provider, if you no longer have first configure your Cable Hub to be a
Two-part
following the step by step instructions below. them contact you broadband provider). power supply standalone Modem. The instructions on
2 Plug in the broadband cable (grey ends).
Simply open your web browser and type 9 Click Connect. how to do this will be available in your
3 P
 ress the Power button on the back of Cable Hub’s user guide. Cable customers
bthub.home in the address bar.
the BT Hub. All done. You should now be connected see our FAQs at bt.com/producthelp for
Ethernet
Broadband GigE Broadband
DSL 1 2 3 4 WAN USB Reset Power Power
On | Off

Ethernet
GigE Broadband
1 2 3 4 WAN USB Reset Power

1 Click Settings. to the internet and can close this window. a step by step example.
Wait for the blue light.
Open your web browser and navigate to Stand-alone
This might take a few minutes. 2 E nter your Admin password, or if prompted set
a page of your choice. Cable modem
No blue light? See connection help overleaf. your new password. (This can be found on the
card on the back of the Hub or on the base of 1 A
 ssemble the power plug (by sliding the two
BT Home Hub 4r the Hub). Click OK. parts together) connect the power cable and
switch on at the socket.
3 C lick the Broadband tab along the top, you will Connect Tip: can’t connect to wi-fi? 
Use your Ethernet cable (yellow ends).
need to click Disconnect if already connected. 2 P
 lug in Ethernet cable (red ends) into the red
Ethernet
Broadband GigE Broadband
DSL 1 2 3 4 WAN USB Reset Power Power

1 C onnect your device using wi-fi details

On | Off

Using your Ethernet cable might give you the If you’ve got broadband
4 F ollow the link at the bottom of the page to the on the card. WAN port of the BT Hub and the other end
fastest speed, but connecting wirelessly may over fibre you will have a
Advanced Settings page. stand-alone VDSL modem. into any of the LAN ports of the Cable Hub.
2 O
 r if your device supports WPS, press WPS be more convenient.
5 Click Add. to connect automatically. 3 P
 ress the Power button on the back of the
6 E nter the name of your internet provider BT Hub.
Power
socket and choose ADSL/ ADSL2Plus as the
BT main
socket
Connection type. Your ISP connection, Wait for the blue light.
VPI/VCI and Encapsulation will automatically This might take a few minutes.
default to the correct settings, then click No blue light? See connection help overleaf.
Filter
needed
Apply. (If your broadband does not connect
you may need to contact your service provider
for your correct ISP Connection, VCI/VPI &
Encapsulation settings).
08/10/2013 09:44 Hub 4r ADSL & FIBRE Combined Guide v21.indd 1

*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116* to help you than the retailer where you made your purchase.
of third party sites. 100 6116*. Our dedicated advisors are more likely to be able
booklet are for illustration only. BT isn’t responsible for content
Written and designed by Muse Publishing. Web sites in this
Asked Questions, then please call our free Helpline on 0808
Version number: BB 1.0 • If you cannot find the answer to your problem in the Frequently
or repaired product.
Registered in England No. 1800000
Registered Office: 81 Newgate Street, London EC1A 7AJ purchase may be replaced with a refurbished
Questions are available at bt.com/producthelp
© British Telecommunications plc 2013 Products over 28 days old from the date of
• If you need more detailed instructions, Frequently Asked
our terms and conditions apply. a result of inferior workmanship or materials.
here is contractual. When we supply services and equipment, identified as faulty or below standard, or as
be available and we may change them. Nothing we’ve written Hub or any component thereof which is
Find out more
The services we’ve described in this publication may not always
agent’s discretion, the option to replace the
Offices worldwide will provide for the repair of, or at BT’s or its
Subject to the terms listed below, the guarantee This guide
bt.com/producthelp a period of 1 year from the date of purchase.
For a copy of the Declaration of Conformity please refer to
Your BT Home Hub 4r is guaranteed for
Declaration of Conformity (WAN - Fibre & Cable only)
Guarantee
On | Off
Red ended Ethernet cable
DSL 1 2 3 4 WAN USB Reset Power Power
Broadband GigE Broadband
Ethernet

please see the FAQs at bt.com/producthelp

in an environmentally friendly way.
is in or outside of the 1 year guarantee,
Connect rights. To find out what to do if your hub
for advice on how to dispose of this product DSL
Broadband
1 2
Ethernet
3
GigE
4 WAN
Broadband
USB Reset Power
On | Off
Power 2 ADSL filters
You should contact your retailer or supplier
This guarantee does not affect your statutory
Configure repair other than through approved agents. bury less rubbish in the ground. Yellow ended Ethernet cable
equipment, or any attempt at adjustment or get rid of dangerous things more safely and
wear and tear, neglect, tampering with the in the best way – to be kinder to the planet,
Plug in defects caused by accidents, misuse, fair Equipment (WEEE) Directive to recycle products Grey ended broadband cable
This guarantee does not cover any faults or It’s all part of the Waste Electrical and Electronic
On | Off
Power Power Reset USB WAN 4 3 2 1
Broadband GigE
Ethernet
On | Off
Power Power Reset USB WAN 4 3 2 1
Broadband GigE
Ethernet

as instructed. your normal rubbish bin. as per the diagram.

Follow the steps in this guide to set up your kit. • the equipment is returned to BT or its agent equipment, so DO NOT put it in slide the two parts together,
• proof of purchase is required classed as electrical or electronic To assemble the power plug
BT Home Hub 4r occur within the 1 year guarantee period
• the guarantee shall only apply to defects that
product means that the product is
The symbol shown here and on the
DSL
Broadband
1 2
Ethernet
3
GigE
4 WAN
Broadband
USB Reset Power
On | Off
Power

On | Off
Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband

2-part power supply

The conditions of this guarantee are: How to recycle your equipment BT Hub 4r and

User Guide General Information Check box contents

ADSL set-up Cable set-up

Plug in Configure 7 F rom the drop down box you will now
be able to choose the Internet Service
BT Home Hub 4r Plug in
Unplug any existing broadband kit, then: If you are a BT broadband customer your Hub will Provider that you manually entered.
automatically be configured for you by default.
1 A
 ssemble the power plug (by sliding the 8 E nter your Broadband username and IMPORTANT: Before you plug in and
password. (You will have been sent these
Ethernet
Broadband GigE Broadband

two parts together), connect the power If you aren’t a BT broadband customer you will
DSL 1 2 3 4 WAN USB Reset Power Power

turn on your new BT Hub you must

On | Off

cable and switch on at the socket. need to enter your broadband configuration by by your ISP provider, if you no longer have first configure your Cable Hub to be a
Two-part
following the step by step instructions below. them contact you broadband provider). power supply standalone Modem. The instructions on
2 Plug in the broadband cable (grey ends).
Simply open your web browser and type 9 Click Connect. how to do this will be available in your
3 P
 ress the Power button on the back of Cable Hub’s user guide. Cable customers
bthub.home in the address bar.
the BT Hub. All done. You should now be connected see our FAQs at bt.com/producthelp for
Ethernet
Broadband GigE Broadband
DSL 1 2 3 4 WAN USB Reset Power Power
On | Off

Ethernet
GigE Broadband
1 2 3 4 WAN USB Reset Power

1 Click Settings. to the internet and can close this window. a step by step example.
Wait for the blue light.
Open your web browser and navigate to Stand-alone
This might take a few minutes. 2 E nter your Admin password, or if prompted set
a page of your choice. Cable modem
No blue light? See connection help overleaf. your new password. (This can be found on the
card on the back of the Hub or on the base of 1 A
 ssemble the power plug (by sliding the two
BT Home Hub 4r the Hub). Click OK. parts together) connect the power cable and
switch on at the socket.
3 C lick the Broadband tab along the top, you will Connect Tip: can’t connect to wi-fi? 
Use your Ethernet cable (yellow ends).
need to click Disconnect if already connected. 2 P
 lug in Ethernet cable (red ends) into the red
Ethernet
Broadband GigE Broadband
DSL 1 2 3 4 WAN USB Reset Power Power

1 C onnect your device using wi-fi details

On | Off

Using your Ethernet cable might give you the If you’ve got broadband
4 F ollow the link at the bottom of the page to the on the card. WAN port of the BT Hub and the other end
fastest speed, but connecting wirelessly may over fibre you will have a
Advanced Settings page. stand-alone VDSL modem. into any of the LAN ports of the Cable Hub.
2 O
 r if your device supports WPS, press WPS be more convenient.
5 Click Add. to connect automatically. 3 P
 ress the Power button on the back of the
6 E nter the name of your internet provider BT Hub.
Power
socket and choose ADSL/ ADSL2Plus as the
BT main
socket
Connection type. Your ISP connection, Wait for the blue light.
VPI/VCI and Encapsulation will automatically This might take a few minutes.
default to the correct settings, then click No blue light? See connection help overleaf.
Filter
needed
Apply. (If your broadband does not connect
you may need to contact your service provider
for your correct ISP Connection, VCI/VPI &
Encapsulation settings).
08/10/2013 09:44 Hub 4r ADSL & FIBRE Combined Guide v21.indd 1

*Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
If you need some further help, see the FAQs at bt.com/producthelp or call 0808 100 6116* to help you than the retailer where you made your purchase.
of third party sites. 100 6116*. Our dedicated advisors are more likely to be able
booklet are for illustration only. BT isn’t responsible for content
Written and designed by Muse Publishing. Web sites in this
Asked Questions, then please call our free Helpline on 0808
Version number: BB 1.0 • If you cannot find the answer to your problem in the Frequently
or repaired product.
Registered in England No. 1800000
Registered Office: 81 Newgate Street, London EC1A 7AJ purchase may be replaced with a refurbished
Questions are available at bt.com/producthelp
© British Telecommunications plc 2013 Products over 28 days old from the date of
• If you need more detailed instructions, Frequently Asked
our terms and conditions apply. a result of inferior workmanship or materials.
here is contractual. When we supply services and equipment, identified as faulty or below standard, or as
be available and we may change them. Nothing we’ve written Hub or any component thereof which is
Find out more
The services we’ve described in this publication may not always
agent’s discretion, the option to replace the
Offices worldwide will provide for the repair of, or at BT’s or its
Subject to the terms listed below, the guarantee This guide
bt.com/producthelp a period of 1 year from the date of purchase.
For a copy of the Declaration of Conformity please refer to
Your BT Home Hub 4r is guaranteed for
Declaration of Conformity (WAN - Fibre & Cable only)
Guarantee
On | Off
Red ended Ethernet cable
DSL 1 2 3 4 WAN USB Reset Power Power
Broadband GigE Broadband
Ethernet

please see the FAQs at bt.com/producthelp

in an environmentally friendly way.
is in or outside of the 1 year guarantee,
Connect rights. To find out what to do if your hub
for advice on how to dispose of this product DSL
Broadband
1 2
Ethernet
3
GigE
4 WAN
Broadband
USB Reset Power
On | Off
Power 2 ADSL filters
You should contact your retailer or supplier
This guarantee does not affect your statutory
Configure repair other than through approved agents. bury less rubbish in the ground. Yellow ended Ethernet cable
equipment, or any attempt at adjustment or get rid of dangerous things more safely and
wear and tear, neglect, tampering with the in the best way – to be kinder to the planet,
Plug in defects caused by accidents, misuse, fair Equipment (WEEE) Directive to recycle products Grey ended broadband cable
This guarantee does not cover any faults or It’s all part of the Waste Electrical and Electronic
On | Off
Power Power Reset USB WAN 4 3 2 1
Broadband GigE
Ethernet
On | Off
Power Power Reset USB WAN 4 3 2 1
Broadband GigE
Ethernet

as instructed. your normal rubbish bin. as per the diagram.

Follow the steps in this guide to set up your kit. • the equipment is returned to BT or its agent equipment, so DO NOT put it in slide the two parts together,
• proof of purchase is required classed as electrical or electronic To assemble the power plug
BT Home Hub 4r occur within the 1 year guarantee period
• the guarantee shall only apply to defects that
product means that the product is
The symbol shown here and on the
DSL
Broadband
1 2
Ethernet
3
GigE
4 WAN
Broadband
USB Reset Power
On | Off
Power

On | Off
Power Power Reset USB WAN
Broadband
4 3
GigE
Ethernet
2 1 DSL
Broadband

2-part power supply

The conditions of this guarantee are: How to recycle your equipment BT Hub 4r and

User Guide General Information Check box contents

ADSL set-up Cable set-up

Plug in Configure 7 F rom the drop down box you will now
be able to choose the Internet Service
BT Home Hub 4r Plug in
Unplug any existing broadband kit, then: If you are a BT broadband customer your Hub will Provider that you manually entered.
automatically be configured for you by default.
1 A
 ssemble the power plug (by sliding the 8 E nter your Broadband username and IMPORTANT: Before you plug in and
password. (You will have been sent these
Ethernet
Broadband GigE Broadband

two parts together), connect the power If you aren’t a BT broadband customer you will
DSL 1 2 3 4 WAN USB Reset Power Power

turn on your new BT Hub you must

On | Off

cable and switch on at the socket. need to enter your broadband configuration by by your ISP provider, if you no longer have first configure your Cable Hub to be a
Two-part
following the step by step instructions below. them contact you broadband provider). power supply standalone Modem. The instructions on
2 Plug in the broadband cable (grey ends).
Simply open your web browser and type 9 Click Connect. how to do this will be available in your
3 P
 ress the Power button on the back of Cable Hub’s user guide. Cable customers
bthub.home in the address bar.
the BT Hub. All done. You should now be connected see our FAQs at bt.com/producthelp for
Ethernet
Broadband GigE Broadband
DSL 1 2 3 4 WAN USB Reset Power Power
On | Off

Ethernet
GigE Broadband
1 2 3 4 WAN USB Reset Power

1 Click Settings. to the internet and can close this window. a step by step example.
Wait for the blue light.
Open your web browser and navigate to Stand-alone
This might take a few minutes. 2 E nter your Admin password, or if prompted set
a page of your choice. Cable modem
No blue light? See connection help overleaf. your new password. (This can be found on the
card on the back of the Hub or on the base of 1 A
 ssemble the power plug (by sliding the two
BT Home Hub 4r the Hub). Click OK. parts together) connect the power cable and
switch on at the socket.
3 C lick the Broadband tab along the top, you will Connect Tip: can’t connect to wi-fi? 
Use your Ethernet cable (yellow ends).
need to click Disconnect if already connected. 2 P
 lug in Ethernet cable (red ends) into the red
Ethernet
Broadband GigE Broadband
DSL 1 2 3 4 WAN USB Reset Power Power

1 C onnect your device using wi-fi details

On | Off

Using your Ethernet cable might give you the If you’ve got broadband
4 F ollow the link at the bottom of the page to the on the card. WAN port of the BT Hub and the other end
fastest speed, but connecting wirelessly may over fibre you will have a
Advanced Settings page. stand-alone VDSL modem. into any of the LAN ports of the Cable Hub.
2 O
 r if your device supports WPS, press WPS be more convenient.
5 Click Add. to connect automatically. 3 P
 ress the Power button on the back of the
6 E nter the name of your internet provider BT Hub.
Power
socket and choose ADSL/ ADSL2Plus as the
BT main
socket
Connection type. Your ISP connection, Wait for the blue light.
VPI/VCI and Encapsulation will automatically This might take a few minutes.
default to the correct settings, then click No blue light? See connection help overleaf.
Filter
needed
Apply. (If your broadband does not connect
you may need to contact your service provider
for your correct ISP Connection, VCI/VPI &
Encapsulation settings).
 Cable set-up (continued) Fibre set-up

Configure
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 E nter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the BT Hub or on the base
of the BT Hub). Click Ok.
3 C lick the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 F ollow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 E nter the name of your broadband provider
Connect Plug in 7 F rom the drop down box you will now be able
to choose the Internet Service Provider that
Connect
1 Connect your device using wi-fi details Your fibre broadband has been specially installed you manually entered. 1 C onnect your device using wi-fi details on
on the card. by an engineer. If you move anything, please the card.
8 E nter your Broadband username and
2 Or if your device supports WPS, press WPS check the diagram below to see what goes where.
password. (You will have been sent these 2 O
 r if your device supports WPS, press WPS
to connect automatically.
by your ISP provider, if you no longer have to connect automatically.
Unplug any existing broadband kit, then:
them contact you broadband provider)
1 A
 ssemble the power plug (by sliding the two
parts together), connect the power cable and
Configure 9 Click Connect.
Smart dual-band wireless
switch on at the socket. If you are a BT broadband customer your Hub will
All done. You should now be connected
The BT Home Hub 4r uses Smart Wireless automatically be configured for you by default.
2 P
 lug in Ethernet cable (red ends) into the red to the internet and can close this window.
to ensure the best signal is available on
WAN port of the BT Hub and the other end If you aren’t a BT customer you will need to enter Open your web browser and navigate to
both the 2.4GHz and 5GHz band.
into the WAN port of the Fibre VDSL Modem. your Broadband configuration, follow the step by a page of your choice.
step instructions below.
3 P
 ress the Power button on the back of the
BT Hub. Simply open your web browser and type
bthub.home in the address bar.
Wait for the blue light. This might take a few minutes. Broadband
Ethernet
GigE Broadband

1 Click Settings.
DSL 1 2 3 4 WAN USB Reset Power Power

and choose Cable as the Connection type.

On | Off

No blue light? See connection help overleaf. Tip: Getting the best from a wi-fi
Your ISP connection will automatically default connection
2 E nter your Admin password, or if prompted set
to the correct settings, then click Apply. The shorter the distance and the fewer floors
BT Home Hub 4r
your new password. (This can be found on the
(If your broadband does not connect you may and walls between your wi-fi device and
card on the back of the Hub or on the base of
need to contact your service provider for your Hub, the better your wi-fi connection.
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off

the Hub). Click Ok.

correct ISP Connection).
Two-part
power supply 3 C lick the Broadband tab along the top, you will
7 F rom the drop down box you will now be able
need to click Disconnect if already connected.
to choose the Internet Service Provider that Ethernet

4 F ollow the link at the bottom of the page to the

GigE Broadband

you manually entered.

3 4 WAN USB Reset Power

Tip: can’t connect to wi-fi? 

Stand-alone
VDSL modem Advanced Settings page. Use your Ethernet cable (yellow ends).
8 Click Connect.
5 Click Add. Using your Ethernet cable might give
All done. You should now be connected you the fastest speed, but connecting
to the internet and can close this window. 6 E nter the name of your internet provider and wirelessly may be more convenient.
Open your web browser and navigate to If you’ve got broadband choose Fibre as the Connection type. Your
a page of your choice.
over fibre you will have a
stand-alone VDSL modem. ISP connection will default to PPPoE then
click Apply.

BT Hub connection help Set-up and speed tips

If your connection is down or you think your
Hub is faulty, try these three steps before
calling us:
1 C heck power and cables and make sure
filters are fitted, then switch your computer
and devices off and then on.
2 W
 hile they’re restarting, press and hold
your Hub’s Restart button until your Hub
light goes orange.
3 W
 hile your Hub reboots, its light will flash
then go blue. If it’s red, see below.
Make sure you’re next to your Hub with a PC
or device if you call.
If your Hub light isn’t glowing blue, warning
lights will appear in the silver bar at the
bottom of your Hub.
Hub light status What’s happening What to do The first ten days after set-up Troubleshooting – other things to check
If you have broadband over fibre you will have
After you’ve installed your Hub, it can take
Power light is blue Your hub is working fine If you can’t get online, please check your device or computer settings with the manufacturer a standalone VDSL modem.
about ten days to establish the fastest, most
reliable broadband possible on your line. You will need to check the VDSL’s user guide
for operating instructions.
Power light is off There’s a problem with your power supply Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly During this time, your Hub might restart and
or power is off at the mains and that power is on. If there’s still no light, call us on 0808 100 6116* your broadband might be interrupted. This is For further help, call us on 0808 100 6116*
normal. Leave your Hub connected and turned
Power light is orange This shows that there’s a problem Check the other lights in the silver bar at the bottom of the Hub and follow the instructions on and it should soon settle down.
in the second table below.
Getting up to speed
Power light is red You’re not connected to broadband Press the Restart button and release it when the Power light turns orange
To get the best speed out of your broadband,
Your Hub will restart and the Power light will glow steady blue. If it’s still red, reset your Hub
using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you
If this doesn’t fix it, call us on 0808 100 6116*
the best speed.
Fine tune your Hub
Hub light status What’s happening What to do
Your BT Home Hub 4r has its own software,
Broadband light is orange You’re connected to broadband but your Wait until after midnight on the day your broadband is switched on. If it’s already after midnight, which controls how it works and what it does.
account might not be switched on yet call us on 0808 100 6116* You don’t need to change anything, but if you
Broadband light is red You’ve tried to log in with the wrong Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of
want to, type bthub.home into your browser.
username and password your Hub for a few seconds Your Admin password is on your Hub – we
suggest you change this to your own when
Broadband light is There’s a problem with your Check all the cables are plugged in correctly and that it’s after midnight on the day your broadband logged in.
flashing red broadband line is switched on. If cables are okay and it’s already after midnight, call us on 0808 100 6116*
Got a question?

Wireless light is red You’ve switched off wireless security Turn on your security – in the wireless tab in your Hub Manager For common questions about connecting,
for one or both wireless channels go to bt.com/producthelp

Wireless light is Your Hub is in WPS automatic Click the button to connect (on your computer or adapter) without entering a pass key.
If you’ve completed all these checks and
flashing orange connection mode The Hub will return to normal mode after a few minutes need to call, please make sure you’re next
to your Hub and a PC or device.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 2 08/10/2013 09:44

 Cable set-up (continued) Fibre set-up

Configure
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 E nter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the BT Hub or on the base
of the BT Hub). Click Ok.
3 C lick the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 F ollow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 E nter the name of your broadband provider
Connect Plug in 7 F rom the drop down box you will now be able
to choose the Internet Service Provider that
Connect
1 Connect your device using wi-fi details Your fibre broadband has been specially installed you manually entered. 1 C onnect your device using wi-fi details on
on the card. by an engineer. If you move anything, please the card.
8 E nter your Broadband username and
2 Or if your device supports WPS, press WPS check the diagram below to see what goes where.
password. (You will have been sent these 2 O
 r if your device supports WPS, press WPS
to connect automatically.
by your ISP provider, if you no longer have to connect automatically.
Unplug any existing broadband kit, then:
them contact you broadband provider)
1 A
 ssemble the power plug (by sliding the two
parts together), connect the power cable and
Configure 9 Click Connect.
Smart dual-band wireless
switch on at the socket. If you are a BT broadband customer your Hub will
All done. You should now be connected
The BT Home Hub 4r uses Smart Wireless automatically be configured for you by default.
2 P
 lug in Ethernet cable (red ends) into the red to the internet and can close this window.
to ensure the best signal is available on
WAN port of the BT Hub and the other end If you aren’t a BT customer you will need to enter Open your web browser and navigate to
both the 2.4GHz and 5GHz band.
into the WAN port of the Fibre VDSL Modem. your Broadband configuration, follow the step by a page of your choice.
step instructions below.
3 P
 ress the Power button on the back of the
BT Hub. Simply open your web browser and type
bthub.home in the address bar.
Wait for the blue light. This might take a few minutes. Broadband
Ethernet
GigE Broadband

1 Click Settings.
DSL 1 2 3 4 WAN USB Reset Power Power

and choose Cable as the Connection type.

On | Off

No blue light? See connection help overleaf. Tip: Getting the best from a wi-fi
Your ISP connection will automatically default connection
2 E nter your Admin password, or if prompted set
to the correct settings, then click Apply. The shorter the distance and the fewer floors
BT Home Hub 4r
your new password. (This can be found on the
(If your broadband does not connect you may and walls between your wi-fi device and
card on the back of the Hub or on the base of
need to contact your service provider for your Hub, the better your wi-fi connection.
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off

the Hub). Click Ok.

correct ISP Connection).
Two-part
power supply 3 C lick the Broadband tab along the top, you will
7 F rom the drop down box you will now be able
need to click Disconnect if already connected.
to choose the Internet Service Provider that Ethernet

4 F ollow the link at the bottom of the page to the

GigE Broadband

you manually entered.

3 4 WAN USB Reset Power

Tip: can’t connect to wi-fi? 

Stand-alone
VDSL modem Advanced Settings page. Use your Ethernet cable (yellow ends).
8 Click Connect.
5 Click Add. Using your Ethernet cable might give
All done. You should now be connected you the fastest speed, but connecting
to the internet and can close this window. 6 E nter the name of your internet provider and wirelessly may be more convenient.
Open your web browser and navigate to If you’ve got broadband choose Fibre as the Connection type. Your
a page of your choice.
over fibre you will have a
stand-alone VDSL modem. ISP connection will default to PPPoE then
click Apply.

BT Hub connection help Set-up and speed tips

If your connection is down or you think your
Hub is faulty, try these three steps before
calling us:
1 C heck power and cables and make sure
filters are fitted, then switch your computer
and devices off and then on.
2 W
 hile they’re restarting, press and hold
your Hub’s Restart button until your Hub
light goes orange.
3 W
 hile your Hub reboots, its light will flash
then go blue. If it’s red, see below.
Make sure you’re next to your Hub with a PC
or device if you call.
If your Hub light isn’t glowing blue, warning
lights will appear in the silver bar at the
bottom of your Hub.
Hub light status What’s happening What to do The first ten days after set-up Troubleshooting – other things to check
If you have broadband over fibre you will have
After you’ve installed your Hub, it can take
Power light is blue Your hub is working fine If you can’t get online, please check your device or computer settings with the manufacturer a standalone VDSL modem.
about ten days to establish the fastest, most
reliable broadband possible on your line. You will need to check the VDSL’s user guide
for operating instructions.
Power light is off There’s a problem with your power supply Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly During this time, your Hub might restart and
or power is off at the mains and that power is on. If there’s still no light, call us on 0808 100 6116* your broadband might be interrupted. This is For further help, call us on 0808 100 6116*
normal. Leave your Hub connected and turned
Power light is orange This shows that there’s a problem Check the other lights in the silver bar at the bottom of the Hub and follow the instructions on and it should soon settle down.
in the second table below.
Getting up to speed
Power light is red You’re not connected to broadband Press the Restart button and release it when the Power light turns orange
To get the best speed out of your broadband,
Your Hub will restart and the Power light will glow steady blue. If it’s still red, reset your Hub
using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you
If this doesn’t fix it, call us on 0808 100 6116*
the best speed.
Fine tune your Hub
Hub light status What’s happening What to do
Your BT Home Hub 4r has its own software,
Broadband light is orange You’re connected to broadband but your Wait until after midnight on the day your broadband is switched on. If it’s already after midnight, which controls how it works and what it does.
account might not be switched on yet call us on 0808 100 6116* You don’t need to change anything, but if you
Broadband light is red You’ve tried to log in with the wrong Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of
want to, type bthub.home into your browser.
username and password your Hub for a few seconds Your Admin password is on your Hub – we
suggest you change this to your own when
Broadband light is There’s a problem with your Check all the cables are plugged in correctly and that it’s after midnight on the day your broadband logged in.
flashing red broadband line is switched on. If cables are okay and it’s already after midnight, call us on 0808 100 6116*
Got a question?

Wireless light is red You’ve switched off wireless security Turn on your security – in the wireless tab in your Hub Manager For common questions about connecting,
for one or both wireless channels go to bt.com/producthelp

Wireless light is Your Hub is in WPS automatic Click the button to connect (on your computer or adapter) without entering a pass key.
If you’ve completed all these checks and
flashing orange connection mode The Hub will return to normal mode after a few minutes need to call, please make sure you’re next
to your Hub and a PC or device.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 2 08/10/2013 09:44

 Cable set-up (continued) Fibre set-up

Configure
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 E nter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the BT Hub or on the base
of the BT Hub). Click Ok.
3 C lick the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 F ollow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 E nter the name of your broadband provider
Connect Plug in 7 F rom the drop down box you will now be able
to choose the Internet Service Provider that
Connect
1 Connect your device using wi-fi details Your fibre broadband has been specially installed you manually entered. 1 C onnect your device using wi-fi details on
on the card. by an engineer. If you move anything, please the card.
8 E nter your Broadband username and
2 Or if your device supports WPS, press WPS check the diagram below to see what goes where.
password. (You will have been sent these 2 O
 r if your device supports WPS, press WPS
to connect automatically.
by your ISP provider, if you no longer have to connect automatically.
Unplug any existing broadband kit, then:
them contact you broadband provider)
1 A
 ssemble the power plug (by sliding the two
parts together), connect the power cable and
Configure 9 Click Connect.
Smart dual-band wireless
switch on at the socket. If you are a BT broadband customer your Hub will
All done. You should now be connected
The BT Home Hub 4r uses Smart Wireless automatically be configured for you by default.
2 P
 lug in Ethernet cable (red ends) into the red to the internet and can close this window.
to ensure the best signal is available on
WAN port of the BT Hub and the other end If you aren’t a BT customer you will need to enter Open your web browser and navigate to
both the 2.4GHz and 5GHz band.
into the WAN port of the Fibre VDSL Modem. your Broadband configuration, follow the step by a page of your choice.
step instructions below.
3 P
 ress the Power button on the back of the
BT Hub. Simply open your web browser and type
bthub.home in the address bar.
Wait for the blue light. This might take a few minutes. Broadband
Ethernet
GigE Broadband

1 Click Settings.
DSL 1 2 3 4 WAN USB Reset Power Power

and choose Cable as the Connection type.

On | Off

No blue light? See connection help overleaf. Tip: Getting the best from a wi-fi
Your ISP connection will automatically default connection
2 E nter your Admin password, or if prompted set
to the correct settings, then click Apply. The shorter the distance and the fewer floors
BT Home Hub 4r
your new password. (This can be found on the
(If your broadband does not connect you may and walls between your wi-fi device and
card on the back of the Hub or on the base of
need to contact your service provider for your Hub, the better your wi-fi connection.
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off

the Hub). Click Ok.

correct ISP Connection).
Two-part
power supply 3 C lick the Broadband tab along the top, you will
7 F rom the drop down box you will now be able
need to click Disconnect if already connected.
to choose the Internet Service Provider that Ethernet

4 F ollow the link at the bottom of the page to the

GigE Broadband

you manually entered.

3 4 WAN USB Reset Power

Tip: can’t connect to wi-fi? 

Stand-alone
VDSL modem Advanced Settings page. Use your Ethernet cable (yellow ends).
8 Click Connect.
5 Click Add. Using your Ethernet cable might give
All done. You should now be connected you the fastest speed, but connecting
to the internet and can close this window. 6 E nter the name of your internet provider and wirelessly may be more convenient.
Open your web browser and navigate to If you’ve got broadband choose Fibre as the Connection type. Your
a page of your choice.
over fibre you will have a
stand-alone VDSL modem. ISP connection will default to PPPoE then
click Apply.

BT Hub connection help Set-up and speed tips

If your connection is down or you think your
Hub is faulty, try these three steps before
calling us:
1 C heck power and cables and make sure
filters are fitted, then switch your computer
and devices off and then on.
2 W
 hile they’re restarting, press and hold
your Hub’s Restart button until your Hub
light goes orange.
3 W
 hile your Hub reboots, its light will flash
then go blue. If it’s red, see below.
Make sure you’re next to your Hub with a PC
or device if you call.
If your Hub light isn’t glowing blue, warning
lights will appear in the silver bar at the
bottom of your Hub.
Hub light status What’s happening What to do The first ten days after set-up Troubleshooting – other things to check
If you have broadband over fibre you will have
After you’ve installed your Hub, it can take
Power light is blue Your hub is working fine If you can’t get online, please check your device or computer settings with the manufacturer a standalone VDSL modem.
about ten days to establish the fastest, most
reliable broadband possible on your line. You will need to check the VDSL’s user guide
for operating instructions.
Power light is off There’s a problem with your power supply Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly During this time, your Hub might restart and
or power is off at the mains and that power is on. If there’s still no light, call us on 0808 100 6116* your broadband might be interrupted. This is For further help, call us on 0808 100 6116*
normal. Leave your Hub connected and turned
Power light is orange This shows that there’s a problem Check the other lights in the silver bar at the bottom of the Hub and follow the instructions on and it should soon settle down.
in the second table below.
Getting up to speed
Power light is red You’re not connected to broadband Press the Restart button and release it when the Power light turns orange
To get the best speed out of your broadband,
Your Hub will restart and the Power light will glow steady blue. If it’s still red, reset your Hub
using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you
If this doesn’t fix it, call us on 0808 100 6116*
the best speed.
Fine tune your Hub
Hub light status What’s happening What to do
Your BT Home Hub 4r has its own software,
Broadband light is orange You’re connected to broadband but your Wait until after midnight on the day your broadband is switched on. If it’s already after midnight, which controls how it works and what it does.
account might not be switched on yet call us on 0808 100 6116* You don’t need to change anything, but if you
Broadband light is red You’ve tried to log in with the wrong Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of
want to, type bthub.home into your browser.
username and password your Hub for a few seconds Your Admin password is on your Hub – we
suggest you change this to your own when
Broadband light is There’s a problem with your Check all the cables are plugged in correctly and that it’s after midnight on the day your broadband logged in.
flashing red broadband line is switched on. If cables are okay and it’s already after midnight, call us on 0808 100 6116*
Got a question?

Wireless light is red You’ve switched off wireless security Turn on your security – in the wireless tab in your Hub Manager For common questions about connecting,
for one or both wireless channels go to bt.com/producthelp

Wireless light is Your Hub is in WPS automatic Click the button to connect (on your computer or adapter) without entering a pass key.
If you’ve completed all these checks and
flashing orange connection mode The Hub will return to normal mode after a few minutes need to call, please make sure you’re next
to your Hub and a PC or device.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 2 08/10/2013 09:44

 Cable set-up (continued) Fibre set-up

Configure
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 E nter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the BT Hub or on the base
of the BT Hub). Click Ok.
3 C lick the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 F ollow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 E nter the name of your broadband provider
Connect Plug in 7 F rom the drop down box you will now be able
to choose the Internet Service Provider that
Connect
1 Connect your device using wi-fi details Your fibre broadband has been specially installed you manually entered. 1 C onnect your device using wi-fi details on
on the card. by an engineer. If you move anything, please the card.
8 E nter your Broadband username and
2 Or if your device supports WPS, press WPS check the diagram below to see what goes where.
password. (You will have been sent these 2 O
 r if your device supports WPS, press WPS
to connect automatically.
by your ISP provider, if you no longer have to connect automatically.
Unplug any existing broadband kit, then:
them contact you broadband provider)
1 A
 ssemble the power plug (by sliding the two
parts together), connect the power cable and
Configure 9 Click Connect.
Smart dual-band wireless
switch on at the socket. If you are a BT broadband customer your Hub will
All done. You should now be connected
The BT Home Hub 4r uses Smart Wireless automatically be configured for you by default.
2 P
 lug in Ethernet cable (red ends) into the red to the internet and can close this window.
to ensure the best signal is available on
WAN port of the BT Hub and the other end If you aren’t a BT customer you will need to enter Open your web browser and navigate to
both the 2.4GHz and 5GHz band.
into the WAN port of the Fibre VDSL Modem. your Broadband configuration, follow the step by a page of your choice.
step instructions below.
3 P
 ress the Power button on the back of the
BT Hub. Simply open your web browser and type
bthub.home in the address bar.
Wait for the blue light. This might take a few minutes. Broadband
Ethernet
GigE Broadband

1 Click Settings.
DSL 1 2 3 4 WAN USB Reset Power Power

and choose Cable as the Connection type.

On | Off

No blue light? See connection help overleaf. Tip: Getting the best from a wi-fi
Your ISP connection will automatically default connection
2 E nter your Admin password, or if prompted set
to the correct settings, then click Apply. The shorter the distance and the fewer floors
BT Home Hub 4r
your new password. (This can be found on the
(If your broadband does not connect you may and walls between your wi-fi device and
card on the back of the Hub or on the base of
need to contact your service provider for your Hub, the better your wi-fi connection.
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off

the Hub). Click Ok.

correct ISP Connection).
Two-part
power supply 3 C lick the Broadband tab along the top, you will
7 F rom the drop down box you will now be able
need to click Disconnect if already connected.
to choose the Internet Service Provider that Ethernet

4 F ollow the link at the bottom of the page to the

GigE Broadband

you manually entered.

3 4 WAN USB Reset Power

Tip: can’t connect to wi-fi? 

Stand-alone
VDSL modem Advanced Settings page. Use your Ethernet cable (yellow ends).
8 Click Connect.
5 Click Add. Using your Ethernet cable might give
All done. You should now be connected you the fastest speed, but connecting
to the internet and can close this window. 6 E nter the name of your internet provider and wirelessly may be more convenient.
Open your web browser and navigate to If you’ve got broadband choose Fibre as the Connection type. Your
a page of your choice.
over fibre you will have a
stand-alone VDSL modem. ISP connection will default to PPPoE then
click Apply.

BT Hub connection help Set-up and speed tips

If your connection is down or you think your
Hub is faulty, try these three steps before
calling us:
1 C heck power and cables and make sure
filters are fitted, then switch your computer
and devices off and then on.
2 W
 hile they’re restarting, press and hold
your Hub’s Restart button until your Hub
light goes orange.
3 W
 hile your Hub reboots, its light will flash
then go blue. If it’s red, see below.
Make sure you’re next to your Hub with a PC
or device if you call.
If your Hub light isn’t glowing blue, warning
lights will appear in the silver bar at the
bottom of your Hub.
Hub light status What’s happening What to do The first ten days after set-up Troubleshooting – other things to check
If you have broadband over fibre you will have
After you’ve installed your Hub, it can take
Power light is blue Your hub is working fine If you can’t get online, please check your device or computer settings with the manufacturer a standalone VDSL modem.
about ten days to establish the fastest, most
reliable broadband possible on your line. You will need to check the VDSL’s user guide
for operating instructions.
Power light is off There’s a problem with your power supply Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly During this time, your Hub might restart and
or power is off at the mains and that power is on. If there’s still no light, call us on 0808 100 6116* your broadband might be interrupted. This is For further help, call us on 0808 100 6116*
normal. Leave your Hub connected and turned
Power light is orange This shows that there’s a problem Check the other lights in the silver bar at the bottom of the Hub and follow the instructions on and it should soon settle down.
in the second table below.
Getting up to speed
Power light is red You’re not connected to broadband Press the Restart button and release it when the Power light turns orange
To get the best speed out of your broadband,
Your Hub will restart and the Power light will glow steady blue. If it’s still red, reset your Hub
using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you
If this doesn’t fix it, call us on 0808 100 6116*
the best speed.
Fine tune your Hub
Hub light status What’s happening What to do
Your BT Home Hub 4r has its own software,
Broadband light is orange You’re connected to broadband but your Wait until after midnight on the day your broadband is switched on. If it’s already after midnight, which controls how it works and what it does.
account might not be switched on yet call us on 0808 100 6116* You don’t need to change anything, but if you
Broadband light is red You’ve tried to log in with the wrong Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of
want to, type bthub.home into your browser.
username and password your Hub for a few seconds Your Admin password is on your Hub – we
suggest you change this to your own when
Broadband light is There’s a problem with your Check all the cables are plugged in correctly and that it’s after midnight on the day your broadband logged in.
flashing red broadband line is switched on. If cables are okay and it’s already after midnight, call us on 0808 100 6116*
Got a question?

Wireless light is red You’ve switched off wireless security Turn on your security – in the wireless tab in your Hub Manager For common questions about connecting,
for one or both wireless channels go to bt.com/producthelp

Wireless light is Your Hub is in WPS automatic Click the button to connect (on your computer or adapter) without entering a pass key.
If you’ve completed all these checks and
flashing orange connection mode The Hub will return to normal mode after a few minutes need to call, please make sure you’re next
to your Hub and a PC or device.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 2 08/10/2013 09:44

 Cable set-up (continued) Fibre set-up

Configure
Simply open your web browser and type
bthub.home in the address bar.
1 Click Settings.
2 E nter your Admin password, or if prompted set
your new password. (This can be found on the
card on the back of the BT Hub or on the base
of the BT Hub). Click Ok.
3 C lick the Broadband tab along the top, you will
need to click Disconnect if already connected.
4 F ollow the link at the bottom of the page to the
Advanced Settings page.
5 Click Add.
6 E nter the name of your broadband provider
Connect Plug in 7 F rom the drop down box you will now be able
to choose the Internet Service Provider that
Connect
1 Connect your device using wi-fi details Your fibre broadband has been specially installed you manually entered. 1 C onnect your device using wi-fi details on
on the card. by an engineer. If you move anything, please the card.
8 E nter your Broadband username and
2 Or if your device supports WPS, press WPS check the diagram below to see what goes where.
password. (You will have been sent these 2 O
 r if your device supports WPS, press WPS
to connect automatically.
by your ISP provider, if you no longer have to connect automatically.
Unplug any existing broadband kit, then:
them contact you broadband provider)
1 A
 ssemble the power plug (by sliding the two
parts together), connect the power cable and
Configure 9 Click Connect.
Smart dual-band wireless
switch on at the socket. If you are a BT broadband customer your Hub will
All done. You should now be connected
The BT Home Hub 4r uses Smart Wireless automatically be configured for you by default.
2 P
 lug in Ethernet cable (red ends) into the red to the internet and can close this window.
to ensure the best signal is available on
WAN port of the BT Hub and the other end If you aren’t a BT customer you will need to enter Open your web browser and navigate to
both the 2.4GHz and 5GHz band.
into the WAN port of the Fibre VDSL Modem. your Broadband configuration, follow the step by a page of your choice.
step instructions below.
3 P
 ress the Power button on the back of the
BT Hub. Simply open your web browser and type
bthub.home in the address bar.
Wait for the blue light. This might take a few minutes. Broadband
Ethernet
GigE Broadband

1 Click Settings.
DSL 1 2 3 4 WAN USB Reset Power Power

and choose Cable as the Connection type.

On | Off

No blue light? See connection help overleaf. Tip: Getting the best from a wi-fi
Your ISP connection will automatically default connection
2 E nter your Admin password, or if prompted set
to the correct settings, then click Apply. The shorter the distance and the fewer floors
BT Home Hub 4r
your new password. (This can be found on the
(If your broadband does not connect you may and walls between your wi-fi device and
card on the back of the Hub or on the base of
need to contact your service provider for your Hub, the better your wi-fi connection.
Broadband
DSL 1 2
Ethernet
GigE
3 4
Broadband
WAN USB Reset Power Power
On | Off

the Hub). Click Ok.

correct ISP Connection).
Two-part
power supply 3 C lick the Broadband tab along the top, you will
7 F rom the drop down box you will now be able
need to click Disconnect if already connected.
to choose the Internet Service Provider that Ethernet

4 F ollow the link at the bottom of the page to the

GigE Broadband

you manually entered.

3 4 WAN USB Reset Power

Tip: can’t connect to wi-fi? 

Stand-alone
VDSL modem Advanced Settings page. Use your Ethernet cable (yellow ends).
8 Click Connect.
5 Click Add. Using your Ethernet cable might give
All done. You should now be connected you the fastest speed, but connecting
to the internet and can close this window. 6 E nter the name of your internet provider and wirelessly may be more convenient.
Open your web browser and navigate to If you’ve got broadband choose Fibre as the Connection type. Your
a page of your choice.
over fibre you will have a
stand-alone VDSL modem. ISP connection will default to PPPoE then
click Apply.

BT Hub connection help Set-up and speed tips

If your connection is down or you think your
Hub is faulty, try these three steps before
calling us:
1 C heck power and cables and make sure
filters are fitted, then switch your computer
and devices off and then on.
2 W
 hile they’re restarting, press and hold
your Hub’s Restart button until your Hub
light goes orange.
3 W
 hile your Hub reboots, its light will flash
then go blue. If it’s red, see below.
Make sure you’re next to your Hub with a PC
or device if you call.
If your Hub light isn’t glowing blue, warning
lights will appear in the silver bar at the
bottom of your Hub.
Hub light status What’s happening What to do The first ten days after set-up Troubleshooting – other things to check
If you have broadband over fibre you will have
After you’ve installed your Hub, it can take
Power light is blue Your hub is working fine If you can’t get online, please check your device or computer settings with the manufacturer a standalone VDSL modem.
about ten days to establish the fastest, most
reliable broadband possible on your line. You will need to check the VDSL’s user guide
for operating instructions.
Power light is off There’s a problem with your power supply Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly During this time, your Hub might restart and
or power is off at the mains and that power is on. If there’s still no light, call us on 0808 100 6116* your broadband might be interrupted. This is For further help, call us on 0808 100 6116*
normal. Leave your Hub connected and turned
Power light is orange This shows that there’s a problem Check the other lights in the silver bar at the bottom of the Hub and follow the instructions on and it should soon settle down.
in the second table below.
Getting up to speed
Power light is red You’re not connected to broadband Press the Restart button and release it when the Power light turns orange
To get the best speed out of your broadband,
Your Hub will restart and the Power light will glow steady blue. If it’s still red, reset your Hub
using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds use a wired connection. If you’re connecting
wirelessly, the 5GHz signal will usually give you
If this doesn’t fix it, call us on 0808 100 6116*
the best speed.
Fine tune your Hub
Hub light status What’s happening What to do
Your BT Home Hub 4r has its own software,
Broadband light is orange You’re connected to broadband but your Wait until after midnight on the day your broadband is switched on. If it’s already after midnight, which controls how it works and what it does.
account might not be switched on yet call us on 0808 100 6116* You don’t need to change anything, but if you
Broadband light is red You’ve tried to log in with the wrong Reset your Hub’s password by using a paper clip to press the recessed Reset button on the back of
want to, type bthub.home into your browser.
username and password your Hub for a few seconds Your Admin password is on your Hub – we
suggest you change this to your own when
Broadband light is There’s a problem with your Check all the cables are plugged in correctly and that it’s after midnight on the day your broadband logged in.
flashing red broadband line is switched on. If cables are okay and it’s already after midnight, call us on 0808 100 6116*
Got a question?

Wireless light is red You’ve switched off wireless security Turn on your security – in the wireless tab in your Hub Manager For common questions about connecting,
for one or both wireless channels go to bt.com/producthelp

Wireless light is Your Hub is in WPS automatic Click the button to connect (on your computer or adapter) without entering a pass key.
If you’ve completed all these checks and
flashing orange connection mode The Hub will return to normal mode after a few minutes need to call, please make sure you’re next
to your Hub and a PC or device.

Hub 4r ADSL & FIBRE Combined Guide v21.indd 2 08/10/2013 09:44