Curriculum vitae

PERSONAL INFORMATION Alina Postolache

Str. Rozelor, no. 34, ap. 4, 307160 Dumbravita (Romania)
004 0721262635
alinavpostolache@yahoo.ro
https://ro.linkedin.com/in/alinavpostolache

Sex Female | Date of birth 10/12/1986 | Nationality romanian

WORK EXPERIENCE
16/04/2015–Present Service Desk Agent
30/08/2014–15/10/2014 S.C. Helpline Romania S.R.L
Legal advisor
Str. C. Brediceanu no. 10, 300 011, Timisoara (Romania)
S.C. URBIO RO S.R.L.
http://www.helpline.fr
Str. Moara de foc, no. 41, 700520, Iași (Romania)
From April 2015 until November 2016, as part of the 360 Service Delivery Team, I provided remotely
As part offirst
theline
Legal Department,
IT technical I wrote
support andcontracts
focused and appeals incalls
on answering the "CASA VERDE" to
and responding program
emails for
from clients
installing (AXA-IM
the heating systems that uses the renewable energy. I advised the company clients.
Group). I provided personalised service by answering to the needs of the customers in the
SLA’s agreed
Tools: Outlook, with
Microsoft the client.
Office, LegalI ensured feedback to the customer, identify priority issues in order to
Web Portals.
further improve the customer service.
Accomplishments:
From November 2016 to present, I provide personalised IT technical support to the employees of
I applied by legalSociete
Group theoretical knowledge
Generale in thethe
by solving specific
user’scases and and
requests i worked with other
escalating colleagues.
the requests that aren’t in our
treatement area. Moreover, I create tickets in our tool, ITSM, updating the existing tickets in ITSM with
the user’s answers, relanceing our colleaques regarding their tickets- when they have updates there.
01/10/2011–30/04/2014 Researcher
Tools:
“Al. I. Cuza”
CitrixUniversity of Iași
Receiver, ServiceNow, ITSM, SCCM console, Airwatch, IAM, Symantec VIP, Active Directory,
DoctoralOutlook,
School Hermes,
of the Law Faculty,
Group “Al. I. Cuza”
membership, University
Exchange, Whats,ofEvidian,
Iași, Iași (Romania)
Hermes User Tools, Airwatch,
SaveCom
I did research G4, Internet
on Family Explorer, of
law ("Paradigms Chrome, Firefox,
marriage Skype
in private for business,
comparative Outlook.
law"), published research
findings inAccomplishments:
academic journals and I participated at conferences and summer schools.
• I was awarded with the title of ''Best rising star'' at the final annual meeting with my colleagues
Achievements:
(2015);
Scientific •articles:
I managed the company's internal newsletter and Facebook page (February-December 2016).
• Woman's condition in the transitional Romania, International Journal on Rule of Law, Transitional
Trainings:
Justice and Human Rights,
• Assertiveness no. 3/201316,
(September (ISSN 2232-7541).
2016);
• England• medieval
How to give a feedback?
family, (October
Proceedings of the28, 2016).
International conference for PhD law students,
Timisoara, May 17 2013, publish in the book conference "European legal studied research", Radu I.
Motica, Vorel Pașca, Lucian Bercea (editors), Publishing Universul Jurdic, Timisoara, 2013 (ISSN
2066-6403).
EDUCATION AND TRAINING
Fellowship:
▪ LLP-Erasmus Program at the Jean Moulin 3 University, Lyon (26 April-26 July 2013)
01/01/2009–31/07/2011 Master of Business
Summer school Law
and workshops:
Al.
• theI. international
Cuza University of Iași,
summer schoolIași (Romania)
courses "Tailoring transitional Justice" organised by Pravnik
Foundation and Konrad-Adenauer Foundation
Professional subjects: International commercial in Sarajevo
law (18- 28 July 2012);
• the study visit to the European Parliament and European Commission in Bruxelles organised by
Qvorum Institute (7-9 November 2012);
01/10/2005–31/07/2009 Bachelor of Laws
• the internship "New media ambassadors" organised by Group of the European Youth for Change
Al. I. Cuza
(G.E.Y.C) University
(April-May of Iași,
2014) Iași (Romania)
for developing online learning environments.
Organised conferences:
PERSONAL SKILLS
▪ Two conferences in the framework of the project``Career compass``in Iași: conferences (14
November 2011 and 7 March 2012);
Mother tongue(s) ▪Romanian
Member of the organising committee of the conference "Consolidation of rule of law through active
citizenship" (2 October 2014) at the Al. I. Cuza University, Iași.

Foreign language(s) UNDERSTANDING SPEAKING WRITING

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 Listening Reading Spoken interaction Spoken production

French B2 B2 B2 B2 B2
English C1 C1 C1 C1 C1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages

Communication skills A good capacity to communicate obtained during daily work tasks and various voluntary activities.

Organisational / managerial skills • continuous learner;

• organising skills obtained through various activities;
• pedagogical skills obtained by the courses organised by the Pedagogical and Educational Science
Faculty of Al. I. Cuza University of Iași.

Job-related skills Sociable, responsible, perseverant and punctual.

Digital skills SELF-ASSESSMENT

Information Content Problem

Communication Safety
processing creation solving

Proficient user Independent user Independent user Independent user Independent user

Digital skills - Self-assessment grid

ADDITIONAL INFORMATION
Volunteering • European Law Student's Association (E.L.S.A.), Iasi (2005-2008) in different conferences and
training that we organised
• Social alternative Association (A.A.S.), Iasi (2007-2008) in the project "Home Alone" (details: 1 and 2
)
• IUVENTA magazine, Iasi (2011-2012) in the section "Law and society" where I wrote different articles
(details: 1, 2, 3, 4, 5, 6, 7)
• LiderJust Association (2011-present). I coordinated in the "Career compass" program two
conferences for law students (details: 1 and 2).
• Romanian Independent Film Association (October 2016). I worked in the subtitle department and
edited the volunteer contract for TimiShot Film Festival.

Occasional essays:
• the contest of essays launched by Boştină şi Asociaţii on the theme Banks and financial institutions
not banking from November 26, 2008;
• the law news and world news sections in the online newspaper "Cronica de Iasi",
(http://cronicadeiasi.ro/stiri), (2010-2011);
• "General observation on the development strategy of justice as a public service 2010-2014" - . In
collaboration with my collegs from the training courses of the "Leaders for justice" from Konrad
Adenauer Shiftung (K.A.S.) (2010);
• "The draft amendment to the procedure for appointing judges to the Hight Court of Cassation and
Justice '' (february 2011);
• articles on legislation in newspaper "Monitorul" (march - july 2011);
• "Judge and mediation: a Pontius Pilate watching the royal Solomon and Ombusdman or Themis
suffering form blindness" in collaboration with Alexandra Puiu (may 2011);
• Section ""Law and society" in IUVENTA magazine, (2011-2012);
• Section"Famous cases" in National Journal (http://jurnalul.ro/special-jurnalul/cazuri-celebre-florile-
raului-ultraj-la-morala-publica-607894.html), (10 march- 15 april 2012).

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 Curriculum vitae

Extra-curricular courses ▪ The courses of legal french at French cultural centre from Iaşi (2008-2009);
▪ the courses Jean Monnet: Development and management programs in E.U. and European
business environment (2009-2010);
• the training courses of the "Leaders for justice" program from Konrad Adenauer Shiftung (K.A.S.): A
vision of change; How to plan justice- A tough decision to make;The morality of law; Supervision,
action and mentorship; I dream! I inspire! I trust!; My personal plan of action (2009-2010);
▪ Sustainability Education Program–S.E.P. organised by A.I.E.S.E.C. Iaşi(April 24 –May 20, 2010);
• the training courses of the "International relation and diplomacy", from Christian-Democratic
Foundation and Hanns Seidel Foundation (19 -23 March 2011)
• the courses of ''Business english'' at Babel Centre from Timisoara (March 16, 2015- June 15, 2015)
and C1 English course at Babel Centre from Timisoara ( June 22, 2015- July 17, 2015);
• the summer school courses ''Cultural leadership'' organised by West University from Timisoara and
with the partnership of Timișoara – European Capital of Culture 2021 Association (1-7 July 2018);
• the workshop courses on the protection of the artistic and cultural patrimony ''ARound the
city'' organised by Franco-German Cultural Fund through the French Institute in Romania and
Goethe- Institute from Bucharest (October 6-7, 2018);
• the acting classes for amateurs organised by the National Theatre 'Mihai Eminescu' from Timisoara
(November 2018- present).

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