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1 Which two interface types make it possible to attach different external components to laptops and
desktops without powering the computer off? (Choose two.)
ExpressCard
FireWire
ISA
PCI
PCMCIA
USB

A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this
2 printer. What can be done to remove these print jobs?
Cancel the jobs in the printer queue.
Select landscape or portrait image layout.
Set the printed image to colors or to grayscale.
Adjust the settings to match the colors on the screen to the colors on the printed sheet.

3 Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps?
DB-9
DB-25
IEEE 1284
IEEE 1394a
IEEE 1394b

A user is reporting that a new external hard drive is defective. The laptop will allow access to the drive
4 at times, and then will report that the drive cannot be found. Upon an initial examination of the laptop,
it is discovered that the user has ten USB devices connected to the laptop.

What is the best quick solution to this problem?

Remove all the peripherals except the hard drive and observe the results.
Move the laptop to another location and observe the results.
 Replace the power adapter and observe the results.
Replace the USB hub and observe the results.
Flash the BIOS on the laptop and observe the results.

5 What characterizes spoofing?

Making data appear to come from a source other than the actual source.
Sending abnormally large amounts of data to a remote server to prevent user access to the server
services.
Intercepting or inserting false information in traffic between two hosts.
Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-
mail.

Which three attributes of NTFS make it a better file system than FAT32? (Choose three.)
6 file and folder permission options
file size per volume of 4.17 million
journaling
large cluster size
encryption at the file and folder level
maximum individual file size of 4 GB

7 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the
consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
drum
ink cartridge
ink ribbon
paper
toner

Which three things should be investigated first when troubleshooting a printer? (Choose three.)
8 equipment power
corrupt print driver
low-ink warning
out of paper
operating system compatibility
firmware version

9 Which Windows tool should be run before upgrading the operating system?
Convert
Fdisk
Msconfig
Ntbackup
 When installing the Windows XP operating system, a technician is given a choice of file systems to
10 use. If security is a requirement, which file system should be chosen?
FAT32
HPFS
NFS
NTFS

11 What should always be done prior to replacing components that are not hot-swappable in a laptop?
Discharge all power that remains in the battery.
Place the laptop in hibernate mode.
Unplug the laptop and remove the battery.
Remove all PC cards and expansion cards.

A computer can access devices on the same network but can not access devices on other networks.
12 What is the probable cause of this problem?
The cable is not connected properly to the NIC.
The computer has an invalid IP address.
The computer has an incorrect subnet mask.
The computer has an invalid default gateway address.

13 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and
diagnostic utilities. Where would the technician set the boot order for the PC?
My Computer
Control Panel
Device Manager
BIOS
Start Menu

A technician is designing a hardware preventive maintenance plan for a company. Which strategy
14 should be included in the plan?
Avoid performing maintenance operations on plug and play devices that are controlled by the
operating system.
Only clean equipment that is requested by the customer.
Omit performing maintenance operations on components until the equipment malfunction.
Schedule and document routine maintenance tasks.

15 A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken
before doing the conversion?
Create a complete system backup.
Backup the registry.
Set a System Restore Point.
 Create an Emergency Repair Disk.

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16 What deficiency is associated with RAID 0 compared with RAID 1?
RAID 0 is more expensive to implement.
RAID 0 requires at least one additional hard drive.
RAID 0 does not provide any protection for the data that is located on a hard drive.
RAID 0 requires a minimum of two hard drives and two controllers.

A small business has used a high quality configurable flatbed scanner to scan a number of
17 photographs to print as large posters. However, the quality of the images printed as posters is poor.
What should the user do?
Replace the flatbed scanner with an all-in-one device.
Use OCR software when scanning the photographs.
Save the scanned file in JPEG not TIFF format.
Increase the resolution of the scanner.

18 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the
information they store. Which type of adapter will need to be installed on the servers to accomplish the
desired redundancy?
NIC
Wireless NIC
USB gateway
RAID adapter
multiple slave hard disk adapter

When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what
19 is the next step during the boot sequence?
 BIOS reads the MBR.
NTDETECT.COM is used to detect any installed hardware.
NTDLR reads the registry files.
The WINLOGON.EXE program is started.

20 Which protocol adds security to remote connections?

FTP
HTTP
NetBEUI
POP
SSH

Which network device uses a MAC address table to segment the network?
21 concentrator
hub
PBX
router
switch

22 What is the logical topology used for the Ethernet architecture?

bus
double ring
extended star
ring
star

A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the
23 server, the administrator notices repeated, larger than normal pings to the server. What is the name of
this type of attack?
multi-ping attack
phishing
ping bomb
ping of death
spoofing
zombie attack

24 ABC Company wants to configure laptops to automatically power components off to improve battery
life. Which power management control can be used to accomplish this?
ACPI
AMD
 UPS
BIOS
PnP BIOS

A user has been writing data to a USB flash memory drive. What should the user do before removing
25 the device?
Shut down the computer.
Click on the Safely Remove Hardware icon in the system tray then on the device.
Right-click on the drive in My Computer, then click on Remove Drive .
Remove the power to the drive.

26 A technician has installed a new sound card in a PC but it is not operating correctly. Where should the
technician look to investigate driver problems?
Computer Management
Device Manager
My Computer
System Tools

A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that
27 the floppy drive light remains lit constantly. What is most likely the cause of the problem?
The new floppy drive is faulty.
The ribbon cable is installed incorrectly.
The jumper settings are set incorrectly for the floppy drive.
The floppy drive has been disabled in the BIOS.

28

Refer to the exhibit. A technician is troubleshooting a problem where a teacher is unable to connect a
laptop to a wireless network. The wireless NIC is enabled and the wireless network configuration
settings are correct. Which key would be used in conjunction with the Fn key to enable the wireless
connection?
F5
F6
F7
F8
 Which two types of connectors can be found on DVI cables? (Choose two.)
29

30 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a
framework for saving and recovering the operating system?
Emergency Repair Disk (ERD)
Automated System Recovery (ASR)
Windows Recovery Manager (WRM)
Automated Windows Recovery (AWR)
System Restore (SR)

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31 A user has a motherboard with a ZIF socket. Which type of processor connector can the user add to
this motherboard?
DSP
GPU
PGA
slot

What approach should a technician take when receiving a call from a stressed customer?
32 Ask the customer to telephone back when the customer is feeling less stressed.
Ask the customer to hold, and then wait five minutes for the customer to calm down.
Try to establish a rapport with the customer.
Transfer the customer to a level-two technician who will ask the customer to explain the problem
again.

33 A customer needs to purchase a new power supply for a computer. What must be considered when
selecting an appropriate power supply?
The power supply converts DC to AC.
The power supply has sufficient wattage to support all components inside the computer.
The power supply provides at least 800 V.
The power supply must have both a P-8 and P-9 connector.

A customer is angry and calls to complain that the service scheduled on his computer took longer than
34 expected. The technician reviews the work order and notices that the service was performed by a new
employee. How should the technician respond?
Verify that the computer is working properly now.
Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on
the computer.
Explain that the repair technician sent to perform the repair is inexperienced.
Put the customer on hold until a supervisor is available.
35 What do the terms refresh rate, interlace, and aspect ratio explain?
hard drive efficiency
audio signal
scanner output
image properties of a monitor

A computer technician needs to test the COM ports on some new computers. Which diagnostic tool
36 can help achieve this task properly?
digital port reader
loopback adapter
port scanner
network analyzer

37 A workstation is experiencing an error that is caused by suspected dirty RAM contacts. Which two
materials should be used to clean the RAM module? (Choose two.)
cotton cloth
distilled water
home vacuum cleaner
isopropyl alcohol
lint-free swab
mild cleaning solution

Why do mobile devices such as laptop computers use specially designed CPUs?
38 They consume less power.
They are smaller.
They are lighter.
They require customized cooling mechanisms.

39 A call center technician answers a call from a frequent customer who is known to be impatient and
lacks experience with computers. The customer has an issue with an application that the call center
supports. The customer informs the technician that the problem had been reported before but the
original technician was rude, did not listen, and did not fix the problem. If the technician is confident
that the problem can be resolved by increasing the amount of memory in the computer, what should
the technician do?
Tell the customer to install 1 GB of DDR2 PC2400 RAM.
Explain that the original technician is no good and the supervisor will be told.
Suggest that the customer purchase a new computer.
Confirm the issues and give detailed instructions to solve the problem.

Which power mode should be used by a laptop so that all the data is saved, all the applications the
40 user was working on are left open, and there is no power used by the laptop?
 Hibernate
Suspend
Left on with no power mode
Soft shutdown

41 A company uses a single computer to receive and test all Windows updates. When the most recent
update was installed, several programs failed. What is the first course of action that a technician
should attempt to remove the update?
Run a System Restore from the last restore point.
Use the Add or Remove Hardware applet in the Control Panel to remove the update.
Restore the hard drive from the last system backup.
Use the Recovery Console to restore the operating system.

A user is experiencing slow print rates when printing files that contain large complex graphics. What
42 could be done to improve performance?
Use better quality media.
Add memory to the printer.
Run regular self-tests and test pages.
Change the printer cabling from parallel to serial.

43 An employee is receiving e-mail from unknown banks asking for username and password information.
Which type of security attack is the employee experiencing?
adware
phishing
Trojan horse
virus
worm

When installing a service pack or security patches on an operating system, what should be done to
44 protect the system in the event of a faulty or aborted installation?
Create a restore point.
Check the updates for the latest ones.
Disable Automatic Updates to prevent interference with the current operation.
Test all aspects to ensure that the update is correct for the operating system.

45 A newly purchased scanner is not functioning as efficiently as expected. Which step should a
technician take to improve performance?
Download drivers and utilities from a user forum on the Internet.
Download drivers and utilities from the manufacturer web site.
Reinstall the software that came with the scanner.
Buy a different scanner.
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46 On which two occasions is it most likely that a technician will have to perform a clean operating
system installation if a backup has not been performed? (Choose two.)
A user requires access to a new printer.
The existing operating system is corrupted.
The existing security software requires upgrading.
The computer is being moved to a different network.
A new replacement hard drive is installed in a computer.

A company is expanding its business to other countries. All branch offices must remain connected to
47 corporate headquarters at all times. Which network technology is required to support this
requirement?
LAN
MAN
WAN
WLAN

48 A network technician receives an error that there is insufficient physical disk space on an external
drive to hold a file from a Windows XP computer. What is a possible cause for the problem?
The technician lacks the file attribute rights to the file to copy it to the external drive.
The external drive is formatted with a FAT 32 file system and the file is too large for that file
system.
The file is a system file and will cause the operating system to fail if it is moved.
The technician needs to add the file to the Master File System before trying to move the file.

A technician needs to purchase a new video adapter for a computer. Which factors should be
49 considered when selecting the adapter?
type of hard drive installed
amount of memory installed
expansion slot type
case form factor

50 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has
been using a limited local user account for a number of years. The owner wishes to install a new piece
of software, but the user account does not have the necessary permissions. Which type of account
does the owner need to use to install the new software?
server
administrator
root
unlimited

The current IP configuration of a small company is done manually and is time-consuming. Because of
51 increased network growth, a technician needs a simpler way for IP configuration of workstations.
Which service would simplify the workstation IP configuration task?
APIPA
DHCP
DIPS
ICMP

52 A technician is explaining the differences between inkjet printers and laser printers to a customer.
Which two comparisons should the technician make? (Choose two.)
Inkjet printers are less expensive than laser printers.
A laser printer is significantly slower than an inkjet printer.
Both laser and inkjet printers produce poor quality images.
The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper
after printing.
Inkjet printers use plain paper to make economical prints, but laser printers require more
expensive thermal paper.

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