Job Descriptions for January Career Fest- 12th January ’19

Company 1: Edelweiss Tokio Life Insurance Daily Work:

● Represent Edelweiss Tokio and educate to all customers

about companies’ products and services.
● Direct selling to the customer via appointments
(Office/home visit)
Designation Relationship Manager ● Ensure daily reporting to the manager and maintain work
Role Field Sales database properly.
Location Mumbai (Multiple Location) ● Ensure that the work related database is maintained or
Shift Regular day shift (9-6) updated on a regular basis.
Annual Salary 2,20,000 LPA + Allowances + ● Ensure that leads/ appointments allocated by the
Incentives company’s​ centre are attended and reverted
● Ensure all Training Modules laid by the HR department are
attended and certifications are obtained.

Core Skills required:

● Familiar with basic working on Computers/ MS Word/ ​MS
Excel
● Good Communication skills (English & Local language)
● High Energy levels and Target Oriented

Company 2: ICICI Bank Daily Work:

● Ensure Customer service excellence by displaying
complete focus to the customer’s queries
● Delivering service with basic courtesy and accuracy.
● Cross-selling/upselling on set products & services of the
Bank.
Designation Phone Banking Officer
Role Customer Service
Location Thane Core Skills required:
Shift Regular day shift ● Good written and oral communication.
Annual Salary 168000 + Incentives ● Passions towards customer service.
● Enthusiastic and self-motivated.
Company 3(a): Wipro (International process) Daily work:
● Client Management:​​ Responding to incoming and
outgoing customer calls on product, service and general
client concerns. Clients include top clients from UK and
USA.
Designation Associate ● Responsible for maintaining a high level of
Role Customer Service professionalism with clients and working to establish a
Location Airoli positive rapport with every caller.
Shift Rotational Shift ● Updating customer information in the customer service
Annual Salary 1,44,000- 1,80,000 p.a. database during and after each call.
● Work with the management team to stay updated on
product and service knowledge and be informed of
changes.

Core skills required:

● Excellent English communication skills.
● Familiarity with basic operations on Computers, MS Word
and MS Excel
● Willingness to work in rotational shift
● Courteous with strong customer service
● Dependable with attention to detail.

Company 3(b): Wipro (Domestic process) Daily work:

● Client Management:​​ Responding to incoming and

outgoing customer calls on product, service and general
Designation Associate client concerns. Clients include​ top domestic companies
Role Customer Service ● Responsible for maintaining a high level of
Location Airoli professionalism with clients and working to establish a
Shift Regular Day Shift positive rapport with every caller.
● Updating customer information in the customer service
Annual Salary 1,20,000- 1,44,000 p.a
database during and after each call.
● Work with the management team to stay updated on
product and service knowledge and be informed of
changes.

Core skills required:

● Medium level of communication skills.
● Familiarity with basic operations on Computers, MS Word
and MS Excel
● Courteous with strong customer service
Company 4 : Asit C Mehta Investment Daily Work​​:
● Follow-up with clients/Customer​s for recovering
Intermediates LTD
outstanding loan amount
● Call and follow-up with the allocated Retail Borrowers for
repayment of Loan
● To send template for email /messages/Whatsapp
confirmation to the borrowers.
Designation Executive ● Search/Trace Retail Borrowers using various mediums
Role Customer Service (​Debt such as Social media sites.
Recovery Desk-Outbound​​)
Location Andheri
Shift Regular day shift Core skills required:
Annual Salary 139335 + Incentives ● Medium level of English communication skills
● Ability to remain professional and courteous with
customers at all the times.

Company 5: Hansa Direct Pvt. Ltd Daily work:

● Responding to incoming and outgoing customer calls on
product, service and general client concerns.
● Responsible for maintaining a high level of
professionalism with clients and working to establish a
positive rapport with every caller.
Designation Relationship Executive
● Updating customer information in the customer service
Role Customer Service (Voice
Process) database during and after each call.
Location Airoli ● Work with the management team to stay updated on
Shift Regular day shift product and service knowledge and be informed of any
Annual Salary 1,40,000 to 2,00,000 + changes​.
Incentives
Core skills required:
● Medium level of communication skills.
● Ability to remain professional and courteous with
customers at all the times.
Company 6(a): Sitel (International Process) Daily work:
● Handling and resolving queries​​ through inbound and
outbound calls. ​Client Management​​ for International
clients from UK
Designation Associate ● Strong sense of Professionalism​​ to address customer
Role queries.
Customer Support
Location Chandivali Core Skills Required:
Shift Rotational Shift ● Excellent Level of English communication skills
Annual Salary ● Basic knowledge of Computer operations
1,68,000- 2,40,000 p.a. ● Comfortable to work in shifts
Other Benefits
● Centralized pick and drop facility will be provided
● 5 days working and 2 rotational offs in a week

Company 6(b): Sitel (Domestic Process) Daily work:

● Handling and resolving queries​​ through inbound and
outbound calls. ​Client Management​​ for top domestic
clients.
Designation Associate
● Strong sense of Professionalism​​ to address customer
Role
queries.
Customer Support
Location Chandivali Core Skills Required:
Shift Regular day shift ● Good- Medium Level of Communication skills
Annual Salary 1,20,000- 1,44,000 p.a. ● Basic knowledge of Computer operations
●
Other Benefits:
● 6 days working and 1 Rotational off in a wee​k
Company 7 : Yes Bank Daily work:
● Cross selling of bank’s products​​ to Corporate Clients and
generate leads/ new clients for investment products of
the bank.
Designation Client Relationship ● Communicate to employees the KYC documents​​ required
partner for account opening.
Role ● Maintaining a sound relation with existing customers
Front end Sales through resolving of their queries on an urgent basis.
Location ● Maintaining daily reports (MIS)​​ and sharing with the
Mumbai (Multiple) reporting manager on a regular basis.
Shift Regular Day shift Core Skills Required:
Annual Salary 2,50,000- 3,00,000 p.a. ● 60% minimum percentage​ (Aggregate of 4 semesters)
● Excellent English Communication Skills
● Sales Mentality and high customer orientation
● Focus on quality and achieving results

*​Limited vacancies only*

Company 8 : ICICI Lombard Daily work:

● Handling and resolving customer queries through email,
call and chat with a high level of professionalism.
● Influencing customers to buy new products or retain old
products through product knowledge
● Recording transactions and follow-up with necessary
Designation Customer Relationship departments on a regular basis
Manager
Role
Front end Sales Core skills required:
Location ● Excellent written and oral communication skills
Mumbai (Multiple ● Knowledge of basic operations on computer, MS word
Location) and MS Excel
Shift Regular Day shift ● Typing speed of 30-40 words per minute
Annual Salary 1,32,000+ Incentives
Company 9: Kotak Mahindra Bank Daily work:
● Attend the inbound calls of customers, process the
queries and requests to customer’s satisfaction
● Identify and use opportunities of Cross-Selling different
banking products
● Ensure that the bank’s customers have a superior
customer servicing experience
Designation CEC Officer
Role Core Skills Required:
Customer Support ● Excellent Level of English communication skills (Both
Location Thane written and Oral)
Shift Regular Day Shift ● Team Player and a self- motivated individual
Annual Salary 1,70,000-1,80,000 p.a. ● Basic knowledge of Computer operations
Other Benefits
● 5 days working​​ and 2 rotational off in a week
● Day shift for Girls (9 hours between 7 am to 8 pm),
Occasional rotational shift for boys- ​Inbound profile.
● Regular Day shift (9:30 am to 6:30 pm) for everyone: Fixed
off (Sunday)+ 1 Rotational off​- Outbound Profile

Company 10 : Axis Securities Daily work:

● Identifying and acquiring new clients for selling banking
products
● Convincing customers for new products and maintaining
relationship with clients
● Responsible for processing documentations of loans and
other financial services.

Core Skills Required:

Designation Relationship Officer ● Good Communication Skills
Role Field Sales Role ● Self-motivated attitude and Time Management skills
Location Thane ● Basic knowledge of Computer operations
Shift Regular Day Shift
Annual Salary 1,26,000 p.a.
Company 11 : IndusInd Bank Daily work:
● Attend customers visiting the Vehicle showroom and help
them with the Loan and EMI process
● Follow up with customers with a sense of professionalism.

Designation Marketing Executive Core Skills Required:

● Good Communication skills
Role Customer Support, ● Strong Customer Orientation
Front sales
Other Benefits:
Location Mumbai (Multiple) ● Incentives linked to performance and Mediclaim
reimbursement
Shift Regular Day Shift
Annual Salary 1,50,000- 2,50,000 p.a