Key duties to be performed on a daily basis

1. Check Email for Reservation and answer guest queries.

2. Update Reservation details on Excel Chart.
3. Send Daily Report (Excel Screenshot) to Captain.
4. Send Captain Daily Report on Staff Attendance
5. Give response to phone calls for enquiry and booking from Guests.
6. Give response to phone calls and emails from Travel Agents.
7. Assign Housekeeping Department with their daily work.
8. Check-in and Check-out procedure
9. Submit the C-form to FRRO website.
10. Planning the breakfast and serving in the restaurant.
11. Make Actual and sent to Captain.
12. Note the night report in the log-book.

Key areas to consider for Room Inspection(follow check list)

1. Fan Cleaning
2. AC Filter Cleaning
3. Cupboard Top
4. Gypsm Board Gap
5. Bed Coat
6. Bathroom Fittings
7. Hot water
8. Toiletries(Soap, Shampoo, Toilet Roll)
Details of Extra Services Provided by the Hotel

1. Backwater Tour

Key details of the tour:

Place – Vaikom
Tariff for Full-day tour – INR850
Tariff for Half-day tour – INR650
Duration of Full-day tour – 7hours
Duration of Half-day tour – 3-4 hours
Commission on Full-day tour – INR250
Commission on Half-day tour – INR150
NB: The tour organizers collect cash from the guest.
Contact No: 9446456439

2. Ayurveda massage

Key details on massage:

Place – Santhigiri
Tariff for Full-body massage (including transportation) – 1500/-
NB: The massage parlor collects cash from the guest.
Contact No: 9995991584

3. Local Sight-seeing

Option 1 – Auto
Rate – 100/- hour
Contact Auto Mansoor:
Option 2 – Taxi
Rate – 200/- hour

4. Daily Kathakali Show

Place – Kerala Kathakali Center

Tariff for Kathakali Show – INR125/-
Commission on Kathakali Show – INR350/-
Kathakali Time –
5PM to 6PM Make Up
6PM to 7PM Show
Contact:04842217552
5. Taxi Service

NB: INR100/- commission is collected from driver on all trips

Taxi Rates
Airport Pickup – INR 1350/- (7 Seat Ac Taxi-2000/-)
Airport Drop – INR 1300/- (7 Seat Ac Taxi-1900/-)
Munnar – INR 3600/-
Aleppey – INR 1600/-
Kumarakom – INR 1500/-
Mararikulam – INR 1500/-
Cherai – INR 1200/-
South – INR 600/-
North – INR 700/-

Taxi Contact
1. Reni
2. Sajeer
3. Brolin
4. Anil

6. Guest Laundry

Rate for large piece – 25/-

Rate for small piece – 20/-

Contact:

7. Rent a Bike

400/- for bike without gear

600/- to 1200/- bike with gear

Maintenance and others

1. Wi-Fi

Company: Alliance 938887117

Monthly Bill: 1180/-

NB: Pay every month through online payment service

2. TV and Cable

For Repair and Troubleshooting in set top box contact: TV Ruban

Tv repair: 9400915989

3. Plumbing

For Plumbing works contact Rupesh and Biju

4. Generator Works

Generator works contact Kunjappa 04842778678

Please do the service every six month

5. AC Service

Anu Pachakari for service

9 Daikin ac and 3 mistubishi Ac

Company contact number: 04844100011 Daikin

6. Stationary Items

Preethi Stores, Fort Kochi

 7. Water
Contact: Water

8. Accountant
Contact Sudesh

9. Bank HDFC Bank

10. Hot water

Solar service 9995070605

11. Pest control 9895888554

12. Ink Cartridge Filling
13. PC Repair
14. Website, Axis manager – Captain in charge
15. Automatic system motor pump
16. Furniture maintenance RAK : 9995377400
17. Credit card machine : .048433557000
18. CCTV – CCTV Nishand - 9895811845

Inventories

1. Linen inventory prepare linen inventory every month end.

2. Kitchen inventory prepare as per Navas sir requirement

Details on managing Accounts

Aneesh 9747993449

Account software

Name: Hotel.exe

User name: M

Password: M
Bill making

Hotel – Click Transaction – bill making

1. Type guest name

2. Room number, category, rent and night
3. Check in date, time and check out date, time
4. Add extra if applicable
5. Save, print

Cash Book

Hotel – Click Transaction – Cash Book

1. Date
2. Press enter
3. Choose account name (payment, salary Etc…)
4. Add amount
5. Write details
6. Save

(For cash book details open actual chart add day by expenses)

Bank Book

Hotel – Click Transaction – Bank Book

1. Date
2. Press enter
3. Choose account name (payment, salary Etc…)
4. Add amount
5. Write details
6. Save

(For Bank book details open Bank statement add day by withdrawals)

1. Send previous month’s GST and GST Return to CA before 18th of the month.

Eg. Before18th July send report from date 1st June to 30th June.
 2. Salary Chart
3. Laundry Chart
4. Breakfast Chart

Booking Engines

1. Booking.com

Pay at hotel.

Contact: Sreejith
Commission: 18%
Cancellation Policy: pls look on booking web site

2. Agoda
OTA Collected. 07774009071
Release Pending Payment every time a guest checks out.
Login to ycs agoda->epass->Current transaction
Select all approve ->Next->Submit

3. Makemytrip and GoIbibo MMT : 18001034100 IBIBO :18002584444

Pay at hotel and OTA collected.

4. Expedia(Expedia Partner Central) (OTA collected) 0008004401939

Expedia payment release every time a guest checks out.

Accounting -> Create Payment Request -> Add reservation Id -> Add room
rent and tax separately -> Select Option to Create