SUMMARY STATEMENT

Aspire to obtain a job within my chosen field in a respective firm where

I can fully utilize my knowledge, proficiency and excellent
communication and interpersonal skills for the benefits of the
organization.

WORK EXPERIENCE
PRIYALATHA
Front Office Supervisor – Nam Keng Boutique Hotel Penang
Feb 2015 – Present
CONTACTS Oversee and supervise all duties performed by all Front Office
employees.
Organizing and scheduling of staffs working shift
+60105646735 Ensure that all Front Office employees complete their essential
duties before their departure.
Priyabalan46@yahoo.com Accountable for the proper training and daily monitoring of all
service levels provided by employees to guests.
4D-4-23, Jln Semarak Api 1, Accountable for maintaining and monitoring that all employees
Bandar Baru Air Itam, follow proper cash handling procedures.
11500 Pulau Pinang, Maintain cleanliness and organization of back office, front desk,
Malaysia. and front desk closet.
Dealing with OTAs’.
Resolves guests’ issues & complaints.
CORE COMPETENCIES
Receptionist cum Senior – Yeng Keng Boutique Hotel Penang
 Computer Literacy (MS Word, Feb 2011 – Jan 2015
Power Point and Excel) Handle guest check in and checkouts professionally and in a
 Knowledge in BOCS system welcoming and specialized manner
Handling guest enquiries and room reservations
 Flexible, Multitasking & High
Computed bills, collected payments, and made change for
Adaptability
guests.
 Fast learner & Industrious Managed incoming phone calls, recorded guest requests and
 Strong Interpersonal skills to deal fulfilled guest needs.
effectively with all business
contacts Receptionist – Golden View Serviced Apartment
Jan 2009 – July 2010
 Good written & verbal
Handle guest check in and check out professionally
communication skills
Handling guest enquiries and room reservations via phone calls
 Exceptional ability to maintain a or direct
professional, neat and well-
groomed appearance adhering to Telephone Operator – The Northam All Suites Penang
standards May 2006 – May 2008
 Ability to stay calm under pressure Answer and transfer phone calls to the related departments
Check phone lines in all rooms to ensure it is working
Do wake up call for guest upon request
 EDUCATION

Kolej Komuniti Mertajam, 2002 - 2003

D.O.B 31st Oct 1984 STPM

Nationality Malaysian
Sekolah Menengah Kebangsaan Mak Mandin, 1997-2001
Gender Female
SPM

Civil Status Single

Sekolah Rendah Kebangsaan Mak Mandin, 1991-1996
Race Indian
UPSR

LANGUAGE PROFICIENCY

English

Malay v v v v

Tamil

REFERENCES

Mr Seow Poh Sang Ms Jessie Chung Mr Lau Eng Hee

General Manager Operation Manager Maintenance Manager
+60 124125717 +60 194206941 +60 124387111