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  • Audit Committee

    Transféré par

    Anuraag Agarwal
    19 vues31 pages
    This 3-sentence summary provides the key details about the document: The document is an article from 1994 that compares alternative scales for measuring service quality based on psychometric and diagnostic criteria, with the article authored by A Parsu Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry who are renowned researchers in the field of service quality. The article has been cited over 1,000 times and accessed more than 11,000 times on ResearchGate, demonstrating its significant impact and influence within the domain of services research.

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    Alternative Scales used to measure customer satisfaction in service industry

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    This 3-sentence summary provides the key details about the document: The document is an article from 1994 that compares alternative scales for measuring service quality based on psychometric and diagnostic criteria, with the article authored by A Parsu Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry who are renowned researchers in the field of service quality. The article has been cited over 1,000 times and accessed more than 11,000 times on ResearchGate, demonstrating its significant impact and influence within the domain of services research.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    19 vues31 pages

    Audit Committee

    Transféré par

    Anuraag Agarwal
    This 3-sentence summary provides the key details about the document: The document is an article from 1994 that compares alternative scales for measuring service quality based on psychometric and diagnostic criteria, with the article authored by A Parsu Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry who are renowned researchers in the field of service quality. The article has been cited over 1,000 times and accessed more than 11,000 times on ResearchGate, demonstrating its significant impact and influence within the domain of services research.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 31

    See discussions, stats, and author profiles for this publication at: https://www.researchgate.

    net/publication/222479881

    Alternative Scales for Measuring Service Quality—A Comparative-


    Assessment Based on Psychometric and Diagnostic Criteria

    Article  in  Journal of Retailing · September 1994


    DOI: 10.1016/0022-4359(94)90033-7

    CITATIONS READS

    1,017 11,073

    3 authors:

    A Parsu Parasuraman Valarie A. Zeithaml


    University of Miami University of North Carolina at Chapel Hill
    156 PUBLICATIONS   62,369 CITATIONS    114 PUBLICATIONS   82,713 CITATIONS   

    SEE PROFILE SEE PROFILE

    Leonard L Berry
    Texas A&M University
    146 PUBLICATIONS   63,105 CITATIONS   

    SEE PROFILE

    Some of the authors of this publication are also working on these related projects:

    Cloud-based Business Process Management View project

    Cost-Effective Service Excellence View project

    All content following this page was uploaded by Valarie A. Zeithaml on 25 October 2017.

    The user has requested enhancement of the downloaded file.


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