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ABN 94 134 836 454 - RTO Provider 91707 - CRICOS Code 03208D

Level 4, 56-58 York Street, Sydney NSW 2000 Australia


Tel: +61 2 92794949 Email: info@georgebrown.nsw.edu.au
Web: www.georgebrown.nsw.edu.au

Assessment
Contribute to Organisation Development
BSBMGT615

Student Name

Student ID Term Year

Class Trainer
Name

Result NYC C

I declare that all work completed in this assessment is my own.

Student Signature Date


Contents

Assessment Guidelines..........................................................................................................................3

Assessment Schedule ............................................................................................................................4

Task 1: Develop organisation development plan ...........................................................................5

Task 2: Implement organisation development activities ........................................................... 16

Task 3: Maintain organisation development program ................................................................ 23

Task 4: Skills and knowledge Activity ............................................................................................. 29

Assessment mapping .......................................................................................................................... 32

References / recommended resources .......................................................................................... 34

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Assessment Guidelines

Assessment
You are advised to commence work on your assessment from week 1 and must be submitted by the due date.

1. All assessment tasks must be completed and uploaded online in RTO Manager (gbc.rtomanager.com.au)
for being marked by your assessor.
2. Please read all instructions before starting each assessment.
3. Where you are required to submit documentation for an assessment, it must be attached to your
assessment booklet.
4. Your trainer will not be able to assist you in answering questions. However, your trainer will address any
issues concerning questions requiring further explanation.
5. You may refer to your student learner guide/student resources or any other relevant resource when
completing your assessment. Do not quote directly from the notes. You should answer questions in your own
words, except where it asks you to quote.
6. You have access to computers which are equipped with Microsoft suite of products and printing facility is
available at nominal cost

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Assessment Schedule

Week Tasks to complete

Task 1:
Week 1
Written Questions

Task 1:
Week 2
Case Study

Task 2:
Week 3
Written Questions, Case Study

Task 3:
Week 4
Written Questions

Task 3:
Week 5
Case Study, written report

Task 4:
Week 6
Written Questions

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Task 1: Develop organisation development plan
Performance objective
In this task you will need to:

 Demonstrate the ability, knowledge, and skills to develop a detailed organisational development plan
 The plan will need to clearly address what is to be developed, why, and how.

Assessment description
In this task you are to think about a component (part) of a business that you think is:

 In need of improvement
 In need of modification or
 In need of expansion.
The business could be the college, or where you work, or any business of your choice.

You will then need to:

 Develop a detailed organisational development plan which clearly addresses:


 What organisational improvements are to be developed
 Why these organisational improvements are to be developed, and
 How these organisational improvements are to be developed

Procedure
You are required to:

● Review the written questions/activities provided below.

● Provide written responses to the questions/activities.

● Create a Development Plan

● Submit your responses in the agreed timeframe.

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Specifications
You must provide:

1. Written responses to all questions/activities provided.

2. Create a Development Plan

Your trainer will be looking for:

 evidence that you understand the requirements for developing organisational development plan

 evidence that you understand the potential benefits of organisational development plan

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Written questions
Activity 1a What is a mission statement?

A short, smart statement of the objective behind the association, equipped for fitting at
the base of the association's letterhead.

What is meant by company vision?

The company vision is the linchpin in the strategy architecture. It sets the direction and
provides meaning for everything that follows. Having a strong company vision gives
you a framework around which to think about your products.

Does your organisation have a Briefly describe it


strategic business plan?

yes Organizational change for improved


performance

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Activity 1b Who are the relevant groups, in your organisation that you should consult with?

Human resource manager

Team leaders

Work groups

How do you define an organisation culture?

A scheme of shared convictions and frames of mind that grow in an association and
guides its associates. Organizational culture is concerned about how workers see the
qualities of an association's way of life, not with regardless of whether they like them.

 Who are the people you would consult with or seek advice from to create
a better culture of an organisation?
Employees

Managers

Internal facilitators

External facilitators

 What indicators would you use to determine that the organisation’s


culture is receptive to organization development?
Engaged workforce

Organization’s readiness to change

Organization’s belief on quality standards

Engaging and motivating leaders

 What does strategic readiness mean?


The minimum level of methodology mindfulness and practices in preparation and the
management that guarantee ensuring interests in e-government activity. Readiness is
demonstrate through a strong felt requirement, often accompanied by a high degree of
discomfort with the status quo. This pain is an indication that expectations have
changed and the status quo and present paradigm are no longer acceptable.

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Activity 1c Who in your organisation would have the key roles in the organisational
development process?

Change manager

Change agent

Internal and external facilitators

OD manager and consultant

What are the advantages and disadvantages of using an outside facilitator?

Advantages
o Have restricted understanding of the group and team members can
come to session with no assumptions
o Data about past endeavours or activities to restrict the reasoning of
the facilitator in planning or helping a team structure a resolution for
their allocated undertaking
o Outside facilitators normally make an air of impartial or unprejudiced
assistance
o They are happy to make difficult inquiries and defy suspicions
o They can push the gathering ahead when managing troublesome
issues

Disadvantages

 An absence of information of the hierarchical culture may make the


facilitator let the gathering take part in formerly improper practices
 The team might not have a decent comprehension of the foundation
and encounters of the facilitator to build up validity
 An absence of comprehension of the group qualities, constraints and
past issues may add to the facilitator utilizing the wrong methodologies
to enable them to cooperate
 External facilitators might be seen as outsiders and not valued or
trusted.

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What would you need to consider when choosing a method of data analysis?

In choosing the best technique for a given situation, one needs to consider two major
questions: is use of the technique value in the situation: that is, are all assumptions
met? And is the technique more statistically powerful than other ones?

Which methods of data analysis are available to your organisation?

Qualitative analysis

Activity 1d Mention one situation where your organization had to change or involve in
organisational development, explaining the strategies involved in it.

Due to diversity, there were internal conflicts within workers, which led to less
cooperation between employees.

One of the strategies involved promoting of ethnic dissimilarities

Connecting of the workers

Educate them about the importance of diversity in the workplace

Enable learning of each other’s cultures

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What information would you need to consider, in order to make an informed
decision?

You need adequate information in order to make an informed decision. One of the
methods is identifying the gaps in your knowledge, other factors and constraints,
selecting the information, analysing the information and identifying alternatives and
making and justifying the decision.

Give an example of factors which would influence your eventual determination.

Social factors

Cultural factors

Economic factors

Internal factors

Personal factors

Activity 1e What is your definition of an organisation culture?

A scheme of shared principles held by individuals, distinctive of the association


from other firms.

How can you prepare for change?

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Bringing change into a firm should be a proactive procedure that centres on client
needs. This incorporates: cutting waste, lessening the waiting time of customers,
increasing quality of goods and services, for the most part streamlining tasks to
serve clients better.

Briefly describe one or two change management techniques.

One of them is change readiness assessment. It is the technique to assess the


capability and capacity of stakeholders in an organization to undertake change.
This information can be used to schedule changes, or as part of a training needs
assessment.

Activity 1f What objective could your communication management plan include?

Methodology to be used for collecting and filling information

Documented description of information formats

Methodology for updating the communications management plan

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What do you have to consider when approaching developmental activities?

Synopsis of worker's present short-term and long haul professional objectives

Formulation of workers proficiencies and organized advancement needs

Advancement plan underscoring hands on learning enhanced in some cases with


official training curriculums

Mentoring or coaching

Job rotation

Job enrichment

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After answering all these questions above, you are now ready to prepare the Organization
Development plan using the Template below:

Organization Name:

Development plan prepared by: _____________________________________________

Briefly discuss about the organization, its products or services etc.

Brian’s Hotel involves serving of food and drinks to clients. It is a hotel that focuses on producing
various food products and drinks and also offers accommodation for external clients.

What area of the Organization are you looking at?

Employee performance

What problems is this area facing?

Employees are lagging in performance and there have been several complaints from clients that
they are not pleased by our services. This has led to low sales and competition from other industries

Who are the key roles in the Organization who would be responsible to implement the plan?

Performance manager

Quality Assistant manager

What change management techniques do you propose to achieve to overcome the problem
discussed above?

Performance improvement methods such as: empowerment, training, self-managed work teams.
Consensus making, employee equality.

What will be the key mode of communication with the key personnel involved?

Active mode

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Task 2: Implement organisation development
activities
Performance objective
In this task you will need to demonstrate the skills and knowledge required to implement organisational
development activities.

Assessment description
In this task you are required to implement the organisation development program/plan that you had created in
Task 1

Procedure
In order to successfully implement the previously created development plan you need to think about and
answer the following questions.

You are required to:

● Review the written questions/activities provided below.

● Provide written responses to the questions/activities.

● Role-play to demonstrate how you would implement the plan

● Submit your responses in the agreed timeframe.

Specifications
You must provide:

1. Written responses to all questions/activities provided.

2. Role-play to demonstrate how you would implement the plan

Your trainer will be looking for:

 Evidence that you understand the requirements for developing organisational development plan

 Evidence that you understand the potential benefits of organisational development plan

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Written questions
Activity 2a What processes do you use to maximise participation in the organisation
development process?

Total employee involvement

Continual learning and improvement

Measurement and standardization

What activities might you undertake to develop and train teams?

Team debriefing

Designing innovation services

Implementing information technology

Establishing research based conflict resolution skills

Creating support groups

How can you help a team articulate and solve problems?

This can involve supervisors working actively within their team to engage members in
communication, learning, problem solving, team-level decision making, planning,
innovation and overall improvement.

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Activity 2b

Which of the following are elements of collaboration?

Your answer

A Shared creation and D


understanding

B Joint efforts to achieve a common


purpose

C Working across boundaries to


solve a problem

D All of the above


.

It is not necessary for people to know one another for collaboration to be


successful

Your answer

A True B

B False

When working on a collaborative effort and you know you are right, always
argue forcefully for your opinions.

Your answer

A True B

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B False

To build group consensus, which of the following is not one of the things that
helps the process?

Your answer

A Avoid changing your mind to C


reach agreement

B Seek out differences of opinion

C Always assume that there must


be a winner and a loser

D Discuss underlying assumptions


and listen to others

Consensus of the group must always require 100% agreement for the group’s
work to be truly successful.

Your answer

A True A

B False

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Activity 2c What types of interventions are open to you?

Redesign of the work environment

Analysis of performance gap

Setting of performance standards

Elimination of interfering tasks

What are the advantages of brainstorming?

Includes all participants of the lead growth team in knowledge generation

Rises the group participants’ capacity to listen prudently to others’ notions and to
construct on those concepts, which intensifies the team’s inventiveness

Forms new ideas and diverse from those normally presented

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Now perform a role-play where you will demonstrate the role of a Manager and train your team (can be a group
of 2-4 people). Your Assessor will be one of the Team member who will assess your role-play.

In the role-play, you would do the following:

1. Establish good relationship by greeting your team members and making them comfortable
2. Discuss about the problem for which you have created the Development Plan
3. Discuss the key role who would be involved (considering your team members present in your role-play
would be the key members) who will participate in the implementation of the plan
4. Explain/Train them what role should they play – their responsibilities and outcomes to achieve
5. Discuss the strategies of how you have planned to achieve them
6. Encourage team members to brainstorm and generate ideas which will help you achieve the plan better.
7. Ensure you ask enough questions in the training and listen to your team members to demonstrate this
role-play

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Task 3: Maintain organisation development
program
Performance objective
In this task you will need to demonstrate the skills and knowledge required to maintain an organisational
development program.

Assessment description
In this assessment task you are required to maintain the organisational development plan that you created in
Task 1 and trained in Task 2.

Procedure
You are required to:

● Review the written questions/activities provided below.

● Provide written responses to the questions/activities.

● Submit your responses in the agreed timeframe.

Specifications
You must provide:

1. Written responses to all questions/activities provided.

Your trainer will be looking for:

 Evidence that you understand the requirements for developing organisational development plan

 Evidence that you understand the potential benefits of organisational development plan

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Written Questions
Activity 3a Give examples of some surveys?

Questionnaires, interviews

Give a brief description of the two types of questions you can use?

How comfortable are you with the work atmosphere?

Are you happy and satisfied with your job?

Do you interact with other employees?

Do you enjoy serving clients?

Is there any change you wish we could make to improve the situation at work?

What do you do with the survey information?

We review all the information given, analyse the key and most complaints, brainstorm
with the staff members to come up with the solution and implement the change.

What if the survey is complex?

We would involve all the workers to come up with their complaints and ideas to
implement change.

How can you manage an online survey?

By creating a list of questions, inviting participants, gathering the responses, analysing


the results, and writing a report

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Activity 3b What will a communication plan usually cover?

It includes, but no limited to, who needs what information, when will they need it
and how will it be given to them.

Give examples of different types of communication you can use.

Interpersonal

Non-verbal

Written

Oral

Activity 3c

What is “Action research”?

A type of self-reflective enquiry attempted by members in social circumstances so


as to enhance the discernment and equity of their own practices, their

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comprehension of these practices, and the circumstances in which the practices
are done.

What is “Inter-group team building”?

A team of associated individuals who centre on expanding correspondence and


cooperation between business related teams and to decrease the measure of
dysfunctional rivalry, misconception, and miscommunication.

What is “Re-engineering”?

Crucial re-evaluating and radical update of business procedures to accomplish


dramatic changes in basic modern measures of execution, for example, price,
quality, administration and speed.

What is “Succession planning”?

An active process in which the organization’s managers prepare for the future by
identifying people who can take over leadership positions. It involves the activities
of providing training to current younger employees in order to prepare them to take
on increased responsibility and leadership, so that when people leave their existing
positions, there will be a new crop of people prepared to be promoted in critical
positions.

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Activity 3d How can you give ongoing messages of support and appropriate resource
allocation?

Help members more precisely comprehend the situation at work

Offer contextual and encompassing info to those who require it

Inspire risk-benefit resolution making

Explain why change is necessary

Involve everyone in decision-making

Show everyone that they are all important

What is the advantage of using a virtual company network?

A major benefit of virtual organizations is that they can be set up rapidly. They
require low capital venture and they can likewise be effectively disbanded when
the chance has by-passed. The virtual network is absolutely the most adaptably
incorporated system.

Activity 3e

Draw upon a workplace example of how you or the organisation has


addressed a cost-benefit analysis and opportunity cost assessment.

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Workplace example There are too many workers, and since the
company is declining in performance, they are less
paid. Temporary employees who work in shifts are
paid less than permanent workers.

Evaluate organisation development plans

Costs and benefits

Reducing the number of workers

Increasing the wages

Introduction of training and development tools

Opportunity costs
Investing some of the profits make to buy shares from
other companies

Acquisition integration

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Task 4: Skills and knowledge Activity
Performance objective
In this task you will need to demonstrate your knowledge of the process of organisation development.

Assessment description
In this assessment you are required to:

 Demonstrate an understanding of the importance of incorporating feedback in the process of


organisational development programs.
 List and demonstrate an understanding of activities and interventions in relation to:
o Organisational development
o Change management techniques
o Organisational change management methods, models and theories

Procedure
Complete the following individually and attach your completed work to your assessment. Answer each
question in as much detail as possible, considering your organisational requirements for each one.

Conduct an interview with a member of your organisation (or another person as suggested by your trainer and
write answers to the following questions:

How can you encourage participation through your leadership?

Give an example of a time you have used your communication and interpersonal skills to
persuade others?

What activities and interventions might you use to find new, improved or different ways of
working or engineering the organisation?

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What are the components that make up a strategic business plan?

Why might conflict arise?

What approaches could help you achieve agreement?

Specifications
You must provide:

1. written responses to all questions above based on the outcome of the interview

Your trainer will be looking for:

1. evidence you are able to demonstrate your knowledge of:

a. Learning
b. Reading
c. Writing
d. Oral Communication
e. Numeracy
f. Interacting with others
g. Getting the work done
h. How to maximise participation in and support for organisation development
i. Theories of organisational behaviour and dynamics relevant to planning and implementing
organisational development
j. The impact of legislation on organisational development and change
k. Aspects of organisation culture that can affect organisation development and explain how to
address them in planning and implementation

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Evidence requirements

1. Develop organisation development plan

1.1 Analyse strategic plans to determine organisation development needs and objectives
Consult with relevant groups and individuals to profile the organisation's culture and readiness for
1.2
organisational development
Determine who will take key roles in the organisational development process and confirm their
1.3
commitment
1.4 Collect and analyse data on areas of the business experiencing problems or that need realignment

1.5 Determine and agree on objectives and strategies for organisational development

Consider change management techniques required to achieve the workplace culture outcomes
1.6
and build them into the organisation development plan
Develop communication/education plans to achieve communication objectives in relation to the
1.7
desired work environment and desired approach to problem-solving and developmental activities
2. Implement organisation development activities
Identify and implement consultative processes to maximise participation in the organisation
2.1
development process
Undertake team development and training activities to develop collaborative approaches to
2.2
problem-solving and development

2.3 Facilitate groups to articulate problems and to propose means for resolving the problems

2.4 Manage conflict between individuals and/or groups to achieve consensus or agreement

2.5 Undertake interventions in accordance with the organisation development plan

2.6 Brainstorm alternative proposals and negotiate and agree on outcomes

3. Maintain organisation development program

Undertake surveys to identify any loss of support for organisational development programs and
3.1
activities

3.2 Maintain regular team meetings and individual feedback in accordance with communication plan

Set out activities and interventions in the organisation development plan and maintain, evaluate
3.3
and modify them as required
Ensure senior management reinforces organisation development program by ongoing messages
3.4
of support and appropriate resource allocation
Evaluate organisation development plans in terms of costs and benefits, including opportunity
3.5
costs

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Assessment mapping

Contribute to organisation
UNIT CODE BSBMGT615 UNIT NAME
development

Skills and
ELEMENTS & PERFORMANCE CRITERIA Activities Knowledge
Activity
1. Develop organisation development plan
 Analyse strategic plans to determine organisation development needs and 1a 4
objectives
 Consult with relevant groups and individuals to profile the organisation's culture 1b 1, 2, 6
and readiness for organisational development
 Determine who will take key roles in the organisational development process and 1c 1, 2, 4, 6
confirm their commitment
 Collect and analyse data on areas of the business experiencing problems or that 1c 4
need realignment
1d 1, 3, 4, 6
 Determine and agree on objectives and strategies for organisational development

 Consider change management techniques required to achieve the workplace 1e 1, 2, 3, 5


culture outcomes and build them into the organisation development plan
 Develop communication/education plans to achieve communication objectives in 2, 3, 6
1f
relation to the desired work environment and desired approach to problem-solving
and developmental activities
2. Implement organisation development activities

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 Identify and implement consultative processes to maximise participation in the organisation 2a 1, 2, 5, 6
development process
o Undertake team development and training activities to develop collaborative 2a 1, 2, 5, 6
approaches to problem-solving and development
o Facilitate groups to articulate problems and to propose means for resolving the 2a 1, 2, 5, 6
problems
o Manage conflict between individuals and/or groups to achieve consensus or 1, 2, 5, 6
2b
agreement

2c 1, 2, 3, 6
o Undertake interventions in accordance with the organisation development plan
2c 1, 2, 3, 6
 Brainstorm alternative proposals and negotiate and agree on outcomes

3. Maintain organisation development program


 Undertake surveys to identify any loss of support for organisational development programs 3a 1,2
and activities
 Maintain regular team meetings and individual feedback in accordance with communication 3b 1, 2, 5, 6
plan
 Set out activities and interventions in the organisation development plan and maintain, 3c 3
evaluate and modify them as required
 Ensure senior management reinforces organisation development program by ongoing 3d 1, 2, 6
messages of support and appropriate resource allocation
 Evaluate organisation development plans in terms of costs and benefits, including opportunity 3e 4
costs

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References / recommended resources
Contribute to organisation development – BSBMGT615, 2015, Version 1.1, Registered Training
Organisation Materials, Australia

http://training.gov.au/Training/Details/BSBMGT615

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