Volume 4, Issue 1, January – 2019 International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165

Adoption of the European Foundation for Quality

Management Model on Project Management
Operation as Perceived by Management and
Employee
Mohamed Yaqob Almajed Dr. Jeena Ann John
Dept. United Fabrication & safety Services Dept. AMA International University
Bahrain, Manama Bahrain, Manama

Abstract:- The research adapted a quantitative II. THEORETICAL FRAMEWORK

research design because of the nature of its research
objectives. The main tool of the study is done through
the questionnaire. A total of 109 respondents was
selected of which 10 was managers and 99 employees.
Being a project management organization few criteria
analyze on the project management approach was
selected. Three criteria of project management were
customer satisfaction, financial performance and
quality management. Statistically we found that
strategy of the enabler do have positive significant
correlation to the results and to the success of the
project management. Leadership have negative
correlation to result and project management. The
success drive of every project lays on the society.
Thought some of the criteria showed a positive and
negative relation to the society, in this study we suggest
that UFSS should try to add more of the activities that
is helpful to the society.

I. INTRODUCTION
Quality has become one of the prior world's demands
for product. Along with need of more products, the demand
for specialist products with quality on the products has
grown together. The evolution of competition in recent
years has aroused the need for firms of different sector to be
more adaptive, market-oriented, and prepare to facilitate the
changes. Total quality management (TQM) has played an
important role in all the sectors and the significant change
of demand in the society lead to firms to compete
effectively in the market.
Fig 1:- Theoretical Framework (Amjad Ghanim, Ph. D,
CMC, EFQM)
The European Foundation for Quality
Management (EFQM) Model is based upon nine criteria for
quality management. There are five enablers (criteria
covering the basis of what a company does) and four results
(criteria covering what a company achieves). The nine
criteria as defined by the EFQM Model are:

The importance of quality of the project starts with the

concept of the project (contract) and with the client’s
demand. The concept of quality is reflected in the
estimating, contractor bids, construction, startup, and
delivery of the operation to the client and ultimately till the
end of the product. The focal point of the project lays with
the Project Manager having the responsibility for cost,
schedule and performance. The project manager has to
carefully divide the project to different tasks and analyze
the quality of the works and the supplies raw materials.
Fig 2:- Sources EFQM 2012

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Volume 4, Issue 1, January – 2019
Excellent project management organizations have
productive leaders to shape the future and act as a role
model for the team. They are flexible and enable the
organizations to have ongoing success and implement
Mission and Vision by developing stakeholder
strategy. Excellent organizations value their workforce and
create a culture of mutually beneficial achievement of
personal and organizational goals. Organization ensures the
resources are managed efficiently and operations are
efficiently done
III. CONCEPPTUAL FRAMEWORK
The conceptual framework is constructed by
independent and dependent variables. The independent
variables are leadership; people; strategy; processes,
products and services and partnership and resources, which
are considered criteria of enablers. The dependent variables
are the company achievements that include, people result,
customer result, society result and business result.
Fig 3
In comparison with the hypothesis, both dependent
and independent variables are correlated. The first
hypothesis states that there is a significant relationship
between the Leadership and company Achievement. The
second hypothesis says that there is there is a significant
relationship between the people and company
Achievement. The third hypothesis confirms that there is a
significant relationship between the Strategy and company
Achievement. The fourth hypothesis states that there is a
significant relationship between the partnership and
resources and company Achievement. The last hypothesis
mentions that there is significant relationship between the
processes, products and services and company
Achievement.
IV. DEFINITION
 Leadership: Excellent project management
organizations have productive leaders to shape the
future and act as a role model for the team. They are
flexible and enable the organizations to have ongoing
success
 Strategy: Company implement Mission and Vision by
developing stakeholder strategy.
 People: Excellent organizations value their workforce
and create a culture of mutually beneficial achievement
of personal and organizational goals.
 Partnership and Resources: An organization ensures the
resources are managed efficiently and operations are
efficiently done.
IJISRT19JA200 www.ijisrt.com
International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
 Process product and services: Company design, manage
and improve processes, products and services to
generate increasing value for customers and other
stakeholders
 Customer Results: This section is an attempt to
demonstrate why organizations should examine their
current approach to build and presenting Customer
Results.
 People Results: how the people improve and help the
management to ensure the practice of the leader to
motivating the people through outcome.
V. CONCEPT FOR EFQM
According to researcher The PE Model is a suitable
tool to attain excellence in the project during execution. As
the case study shows, the model is effective if correctly
used and it can help with continuous improvements and
assist the organizations to attain excellence in projects. The
model can function as iteration for continuous improvement
of processes, methods and tools throughout every phase of
the project during the entire project lifecycle. The model
could also encourage the project team members to
continuously work with the policies learned in order to
develop performance in attaining excellent
results.Kristinesdottir, A.K., &Jonsdottir, A L. (2017).[1]
The study aim to assess the degree of TQM
implementation on Bahrain industries and its effectiveness
on the performance. The results point out that TQM
implementation is sufficiently established in the
investigated organizations, and replicated on the top
management on the importance of TQM. Furthermore, this
study revealed that TQM implementation had positive and
significant effect toward organizational performance
improvement. In general the implementation of TQM
resulted in (75%) improvement in the performance of the
organization.Al Mannai, B., Suliman, S.M., &Alawai, Y.
(2016). [2]
The aim of this paper was to evaluate the effects of
the application of TQM, TPM, and JIT on the Bahrain
industry performance. Based on the assessment of the
operational and strategic success factors used was found
that the percentage of TQM implementation in Bahrain was
92%. Furthermore, the study showed that TQM had the
highest positive effect on Bahrain industrial performance. It
resulted in76% improvement in organization performance.
Al Mannai, B., Suliman, S.M., &Alawai, Y. (2017).[3]
The analysis reveals opportunities by implementing
the EFQM model companies improve only when they have
proper Information orientation (IO). Del Rio, M. D., (2013).
[4].
VI. RELATED STUDIES FOR EFQM
Organizations that have used the EFQM model refer
models to lead organizations and organizations that aim to
develop business performance and become high-
performing. Alvarez, J.L. (2015). [5].
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Volume 4, Issue 1, January – 2019
The study points out there are a strong correlation
between the EFQM model and Management performance.
Consequently organizations, after implementing quality
based management /EFQM recognition processes, develop
management models characterized, on average, by
appropriate processes of budgetary management and of
monitoring frameworks directed to variance analysis. The
supporting information systems work properly, allowing the
attainment of reliable and timely indicators. C., D., J., P.,
&s., (2017). [6].
EFQM is well-known; it plays a lot in bringing an
excellent model to an organization. EFQM Innovative
activities will be taken through the model, United Arab
Emirates' public sector companies contributed to the
success. It is necessary for the planned and pre-
implemented finishing and balanced method of applying the
enterprise approach. Implementation and post-
implementation results encourages various opinions that
contribute to achieving organizational goals. Also, based on
the previous review the EFQM Excellence Model and
innovation activities are important issues for the
implementation of novelty management system. In addition,
the collection of articles explains the requirements of
implementing the EFQM Excellence model and innovation
management system; it demonstrates effective, best
practices, successful experience and appropriate inventive
strategies. Current studies are limited to theoretical
perspective; therefore, there is a need to conduct more
empirical research and research on the effectiveness of the
EFQM Excellence model on new management. Coco, J.
L.2017. [7].
In the study, there is evidence of poor relations
between the quality and the results of the society in the rural
housing organization. The results suggest that process
management is the only quality practice that directly affects
the results of society, and one of its most important factors
is considered to be its predecessor. Shuaib, S. m. (2016).
[8].
VII. REASEARCH DESIGN
The research methodology will be on quantitative and
qualitative analysis, and the apply type of research is
descriptive mode. The qualitative analysis relates to the
theoretical approach to the subject of the investigation.
Despite theoretical approach, quantitative analysis is based
on using sampling technique.
VIII. SAMPLE AND SAMPLING DESIGN
The subject of the study is based on project
management companies located in Bahrain. The applied
technique in this study is purpose sampling that is actually a
non-probability sampling by the characteristics of the
population and the objective of the study. Also, the purpose
sampling technique is acknowledged for being critical,
selective or subjective sampling. The reason of choosing
this technique is because we want to reach the targeted
IJISRT19JA200 www.ijisrt.com
International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
sample quickly and efficiently, and because the
proportionality sampling is not our basic concern. Along
with this thinking and considering the sampling technique,
the main objective of the study is to analyze the quality
management system on project management sectors in the
Kingdom of Bahrain.
IX. RESPONDENTS OF THE STUDY
Since the total number of workers in the united
fabrication and safety services in the Kingdom of Bahrain is
150. Total population consists 150 employees that are
currently working with United Fabrication and Safety
Services Company, therefore 109 questionnaires will be
distributed randomly to worker that is sufficient
representative number for the whole population in order to
give a meaningful interpretation. This number constitutes
45% of managers working in the organization during the
period of study. As a consequence, the research design will
provide the highest accuracy in gathering consistent and
reliable data.
Table 1
X. RESEARCH INSTRUMENTS
The main tool of the study is done through the
questionnaire. In order to check for any mistakes or
problems during the completing of the questionnaire to ten
higher level employees were given pilot testing of the
questionnaire. Besides, the questionnaire was discussed also
with the thesis advisor of College of Administrative and
Financial Sciences to get feedback and to check if the
questionnaire is reaching the objectives of the study.
XI. VALIDITY OF THE RESEARCH INSTRUMENT
The questionnaire indicators were adopted from
EFQM framework of innovation agencies (EFQM, 2012).
In order to establish the validity of the questionnaire and to
ensure its appropriateness to the purpose of the study, the
researcher floated the questionnaire forms among 5 experts
who are different than the respondents for their suggestions
and comments. Also it was given to the managers of United
Fabrication and Safety services.
In addition to that, the questionnaire is reviewed and
validate by the thesis adviser, statistical and experts who
have experiences in the research field. Suggestions and
recommendations are incorporated and included in the final
revision of the questionnaire.
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Volume 4, Issue 1, January – 2019 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
XII. DATA GATHERING PROCEDURE The average mean of the respondents (3.5) agree
which is UFSS is accountable to its stakeholders. The staff
A letter to conduct the study had been prepared by the is also accountable to a stakeholder which is leadership
researcher and approved by the person in charge in United influence of their follower to complete the project on the
Fabrication and Safety services to get the necessary time to complete their responsibilities and the leadership
permission to distribute the questionnaire among the ethically ensure their staff act ethically.
respondents. A Copy of the questionnaire and the letter is
provided in Appendix. The average mean of the respondents (4.1) agree that
leadership Promote a culture though given reason to care
XIII. STATISTICAL TREATMENT and empower their people to make decisions and take
action.
The data that were collected from the Questionnaires
were computerized and analyzed by using statistical The average mean of the respondents (3.7) agree that
formula. The statistical formulas are standard deviations, a leadership Inspire people and create a culture of
means and Pearson's correlation. The results is presented in involvement, ownership, empowerment, improvement and
forms to be easily understood to the readers. accountability through their actions, behaviors and
experience.
XIV. DISCRIPTIVE ANALYSIS
The average mean of the respondents (4.4) UFSS is
Q1. What is the level of quality of project management focused on the strategy that is developed through the
operation based on EFQM model in United Fabrication and expectation of the input provided by the leadership.
safety services?
PEOPLE Weighted Interpretation
Leadership Weighted Interpretation Mean
Mean 3.8 AGREE
1. Align people plans
1. clear direction and 3.8 AGREE with their strategy, the
strategic focus organizational
2. share Mission, Vision and 2.9 UNDECIDED structure, new
goals
technologies and key
3. Are transparent and 3.5 AGREE
processes.
accountable to their
stakeholders and society at 2. Define the skills, 3.4 UNDECIDED
large for their performance competencies and
and ensure their people act people performance
ethically, responsibly and levels required to
with integrity achieve Mission,
4. Supports new ideas 4.1 AGREE Vision and strategic
5. Inspire people and create a 3.7 AGREE goals.
culture of involvement 3. Create a culture of 4.1 AGREE
6. Involve stakeholders for 4.4 AGREE creativity and
changes necessary innovation across the
Table 2:- Enablers – Leadership organization.
4. Communicate a clear 4.2 AGREE
The table 2 presents the analysis of the Leadership. direction and strategic
From this study, it could be analyzed that a leader must focus to ensure that
have the capacity to set the direction, make a feeling of people understand and
shared reason and guide conduct. This requires building up
your very own clear vision of where you need to go,
can demonstrate their
depicting this future to the team and giving significant contribution to the
direction with respect to how to push ahead. The average organizations on-
mean of respondents 3.8 agree that leader set direction. going success.
5. Motivate people to 3.6 AGREE
Engaging employees in UFSS had a higher level of become involved in
commitment to the organizations goals and an average of improvement and
2.9 respondents in UFSS are undecided that the leaders do innovation.
unite the employee’s in UFSS management clearly defines 6. Promote a culture of 4.08 AGREE
the skills, competencies and level of performance expected
mutual support.
from the employees to attain their goal.
Table 3:- Enablers – People

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Volume 4, Issue 1, January – 2019 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
The table 3 presents the analysis of the People. From The table 4 presents the analysis of the Strategy. From
this study, it could be analyzed that the people must be this study, it could be analyzed that is developed through
create a culture of mutually beneficial achievement of the expectation of the input provided by the stakeholders.
personal and organizational goals. The average mean of the (3.07) undecided gather stakeholder needs and expectations
respondents(3.8) that agree leadership align people plans for input to the development working within the UFSS do
with their strategy, the organizational structure, new gather the information from the stakeholders through their
technologies new technologies has empowered the working immediate superiors or when there is a gathering.
environment and the employees which is a challenge for the
career progression of each employees and key processes. The average mean of the respondents (2.7) undecided
that compare their performance with relevant benchmarks
The average mean of the respondents(3.4) that to understand their relative strengths and areas for
undecided the survey statement that UFSS management improvement which would help the employees to improve
clearly defines the skills, competencies and level of on their performance and understand their area of
performance expected from the employees to attain the improvement by focusing on the strength.
Mission, Vision and strategic goals of the organization.
The average mean of the respondents (4.1) agreed that
Creativity and Innovation is important for firms’ Create and maintain a clear strategy and supporting policies
competitiveness, survival and growth. It can increase to achieve the Mission and Vision of the organization which
competitive advantage, productivity and enable companies agree that due to clear strategy and supporting policies of
to capture higher value chain the average mean of the stakeholders they are able to achieve the Mission and
respondents 4.1 agree that people create a culture of Vision of the UFSS.
creativity and innovation across the organization.
People Partnership and Weighted Interpretation
The average mean of the respondents (4.2) that agree Resources Mean
Communicate a clear direction and strategic focus to ensure 1. Design the financial 4.5 STRONGLY
that people understand and can demonstrate their planning, control, AGREE
contribution to the organizations on-going success. The reporting and review
clear strategy is highlighting factors for the employee’s process to support
willingness to work even in the stress full situation. optimal use of public
funds.
The average mean of the respondents (3.6) that agree 2. Manage a technology 3.7 AGREE
Motivate people to become involved in improvement and portfolio, e.g. ICT
innovation. UFSS given the feedback of new idea and systems, that
showing their attention. supports the
organizations overall
The average mean of the respondents (4.08) agree that strategy.
Promote a culture of mutual support which supports the 3. Ensure that their 3.3 UNDECIDED
generation of new ideas and new ways of thinking to leaders are provided
encourage innovation and organizational development with accurate and
though given reason to care and empower their people to sufficient
make decisions and take action. information to
support them in
Strategy Weighted Interpretation timely decision
Mean making.
1. Gather stakeholder 3.07 UNDECIDED Table 5 Enablers - Partnership and Resources
needs and expectations
for input to the The table 5 presents the analysis of the Strategy. From
development. this study, it could be analyzed that Partnership and
2. Compare their 2.7 UNDECIDED resources must focused on certain criteria’s such as
performance with External partnerships, Finances, Assets, technology and
relevant benchmarks to Information. From the above table 5 maximum average
understand their relative mean of the respondents (4.5) are strongly agree of the
strengths and areas for partnership segment questionnaire agrees that financial
improvement. planning, controlling , reporting and reviewing of the
3. Create and maintain a 4.1 AGREE available resources are designed favorably to the optimal
clear strategy and use of the funds. An effective partnership decisions focuses
supporting policies to on maximum key performances with the limited available
achieve the Mission and usage of resources. The key approach they could also use is
Vision of the identifying, and developing relationships with external
organization. partners whose core products and services compliment
Table 4:- Enablers - Strategy those of the organization.

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Volume 4, Issue 1, January – 2019 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
The average mean of the respondents (3.7) agree that stakeholders, where appropriate, in the development of new
Manage a technology portfolio, e.g. ICT systems, that and innovative services, support and experiences.
supports the organizations overall strategy. UFSS develops
the proposition that use of such technologies can be a Customer Result Weighted Interpretation
practical approach which destinations may use to mitigate Mean
some of the negative impacts. Customer feedback on 4.08 Achieved
product and service
The average mean of the respondents (3.3) undecided value, and the image of
that Ensure that their leaders are provided with accurate and the agency.
sufficient information to support them in timely decision Product and service 4.6 Highly Achieved
making. Which a Stakeholders do not have accurate delivery.
information to help them make decisions as perceived by Measures of customer 4.4 Highly Achieved
people in UFSS. base structure, e.g.,
numbers of new
Process, Product and Weighted Interpretation customers.
Services Mean Complaints handling. 1.4 Not Achieved
1. Strive to innovate and 1.8 Disagree Table 7:- Result –Customer
create value for their
customers. The table 7 presents the descriptive analysis of the
2. Know who their different 2.01 Disagree customer result. From this study, it could be analyzed that
customer groups are, UFSS has high level of customer satisfaction from this
both existing and study, it could be analyzed that majority of the respondents
potential. (4.6) highly achieved that Product and service delivery to
3. Compare their 4.03 Agree them are the most effective thing that increased the
performance with customer result.
relevant benchmarks and
learn from their strengths The average mean of the respondents (4.08) that
and opportunities for achieved that the Customer feedback on product and service
improvement in order to value, and the image of the agency but UFSS should
maximize the value handling complaint to get a good result from the customers
generated for customers. and increasing customer satisfaction.
4. Continually monitor and 4.22 Agree
review the experiences The average mean of the respondents (4.4) highly
and perceptions of their achieved that Measures of customer base structure, e.g.,
customers. numbers of new customers. UFSS improve the performance
Table 6:- Enablers - Process, Product and Services of the organization and to predict their impact on the
perceptions of its customers.
The table 6 presents the analysis of the Strategy. From
this study, it could be analyzed that the key approach they The average mean of the respondents (1.4) that Not
could also use is identifying, and developing relationships Achieved Complaints handling. UFSS handling complaint
with external partners whose core products and services which is the most important to get result from the
compliment those of the organization. The average mean of customers.
the respondents (1.8) that disagree Strive to innovate and
create value for their customers. People Result Weighted Interpretation
Mean
The average mean of the respondents (2.01) disagree People satisfaction, 4.3 Highly Achieved
that Know who their different customer groups are, both motivation and
existing and potential. UFSS try to develop their portfolio empowerment.
in line with the changing needs of existing and potential Feedback on leadership 3.9 Achieved
customer groups. and management, as
The average mean of the respondents (4.03) agree that well as on training and
Compare their performance with relevant benchmarks and career development.
learn from their strengths and opportunities for Training and career 3.8 Achieved
improvement in order to maximize the value generated for development activities
customers through identify improvements aimed at Staff turnover and, e.g.,
enhancing the product and service portfolio. success of recruitments.
Sickness leaves. 3.1 Nor Achieved
The average mean of the respondents (4.22) agree that Equality and fairness. 3.4 Achieved
continually monitor and review the experiences and Table 8:- Result – People
perceptions of their customers to involving them and other

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Volume 4, Issue 1, January – 2019 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
The table 8 presents the analysis of the People Result. The average mean of the respondents (3.9) achieved
The average mean of the respondents (4.3) which highly that Impact of agency’s activities on recognized societal
agree that they are highly satisfied motivated and empower challenges, e.g. sustainability. Through the projects
to work in UFSS. supported, as the support provided by different parties gives
higher results than projects that are not supported.
The average mean of the respondents (3.9) achieved
that Feedback on leadership and management, as well as on The average mean of the respondents (2.9) nor
training and career development also the average mean of achieved that internal environmental protection and
the respondents (3.8) achieved that Training and career sustainability activities. UFSS did not make activities for
development activities Staff turnover and, e.g., success of employees to break the daily routine of work this which
recruitments. Which the UFSS given Less Training and the effects of society results on the organization.
career development activities are applied for the employees.
The average mean of the respondents (2.6) nor
The average mean of the respondents (3.1) nor achieved that activities within the local community effect
achieved that Sickness leaves. When UFSS services sick on organization result. Level of interest and information
leave, they find an immediate solution without disrupting about UFSS also effect on the responsibility towards
the organization work flow. society. For example: making well for the employees bank
in their country. Contributing part of the profit to the
The average mean of the respondents (3.4) achieved society in Bahrain and out of Bahrain.
that Equality and fairness. UFSS develop the capabilities of
their people and promote fairness and equality. They care Business Result Weighted Interpretation
for, communicate, reward and recognize, in a way that Mean
motivates people, builds commitment and enables them to The nature, 4.4 Highly Achieved
use their skills and knowledge for the benefit of the significance, results and
organization. impacts of supported
projects.
Society Result Weighted Interpretation Results of impact 4.08 Achieved
Mean assessment studies and
1. Image of the agency 3.5 Achieved econometric studies.
amongst key societal Strategic allocation of 3.02 Not Achieved
stakeholders, media funds to sectors most
and public. relevant for national
2. Awards and 4.4 Highly Achieved policies.
recognitions. Internal efficiency and 2.8 Not Achieved
3. Impact of agency’s 3.9 Achieved effectiveness.
activities on Table 10:- Result – Business
recognized societal
challenges, e.g. The table 10 presents the analysis of the Business
sustainability. Result. From this study, it could be analyzed that the effects
4. Internal 2.9 Nor Achieved of business results on the organization are through the
environmental projects supported, as the support provided by different
protection and parties gives higher results than projects that are not
sustainability supported. As the support and advantages provided to some
activities. organizations reduce the expenses incurred and therefore
5. Activities within the 2.6 Nor Achieved better results, this is what has been highly achieved (4.4)
local community. that the nature, significance, results and impacts of
Table 9:- Result – Society supported projects.

The table 9 presents the analysis of the Society Result.
From this study, it could be analyzed that the society result
can be effective by providing various activates which are a
key support to the organization and future development.
The average mean of the respondent (4.4) Highly Achieved
Awards and recognitions which is the UFSS focused of
given the reward towards society.
However (3.5) of respondents Achieved that Image of
the agency amongst key societal stakeholders, media and
public through the events supports and the charity activities.
The average mean of the respondents (4.08) achieved
that Results of impact assessment studies and econometric
studies. UFSS measures and relevant targets will be defined
and agreed with the business stakeholders.
The average mean of the respondents (2.9) nor
achieved that. The average mean of the respondents (2.8)
nor achieved that internal efficiency and effectiveness.
UFSS most improve more collaborative relationships in
terms of risk sharing, resource efficiency to the
shareholders.

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Volume 4, Issue 1, January – 2019
Q2. What is the leave United Fabrication and safety
services based on the
International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
Figure 5 show the Person of customer satisfaction.
UFSS Always seeks customer satisfaction through the
quality of work in projects and delivery of projects on time
and seek to exceed the expectations of the client and this led
to higher profits of the company, which increased customer
satisfaction.

Fig 4:- Graph Quality Management

Figure 4 show the level of quality management which

has an effective impact on the management of the UFSS
project and of the following four quality management
elements. This is indicated by the highest mean achieved
organisation gathers and reviews the data effectively. Fig 6:- Graph Financial Measure

Figure 6 show the Person of financial measure which

is (99) of respondents agree that the main focus of any
project management in UFSS or anywhere around the world
is financial measures which means how well a firm can use
assets from its primary mode of business and generate
revenues.

Q3. Is there a significant correlation between Enablers and

Result?

Fig 5:- Graph Customer Satisfaction

Correlation Sig. (2-tailed) Result

LEADERSHIP AND CUSTOMER RESULTS -741 .092 Negative correlation. Rejected
LEADERSHIP AND PEOPLE RESULTS -.698 .123 Negative correlation. Rejected
LEADERSHIP AND SOCIETY RESULTS -.864* .026 Negative correlation. Rejected
LEADERSHIP AND BUSINESS RESULTS -.524 .286 Negative correlation. Rejected
EMPLOYEE AND CUSTOMER RESULTS -.250 .632 Negative correlation. Rejected
EMPLOYEE AND PEOPLE RESULTS -.395 .438 Negative correlation. Rejected
EMPLOYEE AND SOCIETY RESULTS -.385 .451 Negative correlation. Rejected
EMPLOYEE AND BUSINESS RESULTS -.105 .843 Negative correlation. Rejected
STRATEGY AND CUSTOMER RESULTS .853* .031 Positive correlation. Accepted
STRATEGY AND PEOPLE RESULTS .825* .043 Positive correlation. Accepted
STRATEGY AND SOCIETY RESULTS .859* .028 Positive correlation. Accepted
STRATEGY AND BUSINESS RESULTS .626 .184 Positive correlation. Accepted
PARTNERSHIP AND CUSTOMER RESULTS .875* .023 Positive correlation. Accepted
PARTNERSHIP AND PEOPLE RESULTS .543 .266 Positive correlation. Accepted
PARTNERSHIP AND SOCIETY RESULTS .648 .164 Positive correlation. Accepted
PARTNERSHIP AND BUSINESS RESULTS .735 .096 Positive correlation. Accepted
PRODUCT&SERVICES AND CUSTOMER .138 .795 Positive correlation. Accepted
RESULTS
PRODUCT&SERVICES AND PEOPLE RESULTS .207 .694 Positive correlation. Accepted
PRODUCT&SERVICES AND SOCIETY RESULTS .278 .594 Positive correlation. Accepted
PRODUCT&SERVICES AND BUSINESS RESULTS .182 .729 Positive correlation. Accepted
Table 11:- Correlation Enablers and Result

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Volume 4, Issue 1, January – 2019
In this study shown in the table 11 show the person
correlation (-741) this is indicated by its computed sig T-
tailed of .092 that is inherently lower than .05 level of
significance.
The employees are negatively correlated to the results
criteria which the Pearson Correlation (-.698) with sig T-
tailed of .123. It means that the hypothesis are rejected. It
came to our observation the at all the employees’ wages are
fluctuating depending on the work that is allotted to the
particular staff. As the employees are satisfied to the wages
fixed by the organization. Less Training and the career
development activities are applied for the employees.
In the researches J. Carlos Bou‐Llusar (2005 indicated
that enabler criteria have a stronger relation to the criteria of
the result. In this study shown in the table 4.4 identifies that
people, society, business is negative and no correlation to
the result criteria except with society. With the society
result it could be said that there is negative correlation to
the leadership which the Pearson Correlation (-.864*) with
sig T-tailed of .026. In the leadership style of the manager
or the project manager it impacts on the quality of the life of
the employees. In this study we also observed that
leadership style has negative relationships with employee
loyalty. As the Activities within the local community is
very minimal due to the economic downturns. [9]
Strategy execution influences the company including
its performance. In this study there is positive strongly
correlation between strategy and all criteria of result. The
person correlation between Strategy and result is Customer
result (.853*) with sig T-tailed of .031, People result
(.825*) with sig T-tailed of .043, Society Result (.859*)
with sig T-tailed of .028, Business Result (.626*) with sig
International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
T-tailed of .184 which the perfect strategy process
influences on the financial performance of the UFSS.
Luqman(2015) explored the competitive strategies being
used by South African large construction firms which
resulted that strategy contributes to the financial
performance of the organizations.[10]
The aforesaid significant difference in the level of
partnership which has significant positive correlation to the
results criteria. The person correlation between partnership
and result is Customer result (.875*) with sig T-tailed of
.023, People result (.543) with sig T-tailed of .266, Society
Result (.648) with sig T-tailed of .164, Business Result
(.735) with. The 2-tailed test .096 indicate that customers
are correlated to the partnership. In this it could be analyzed
that the managers and the management do maintain a
collaborative relationships in terms of risk sharing, clarity
of objectives while the principal failure factors are lack of
trust and lack of experience and business fit.
However, as seen in the table, there is significant
person correlation between Product and services and result
with Customer result (.138) with sig T-tailed of .795,
People result (.207) with sig T-tailed of .694, Society Result
(.278) with sig T-tailed of .594, Business Result (.182)
with. The 2-tailed test .729 indicate that are positive
correlated to the Result criteria. Innovation is important for
firms’ competitiveness, survival and growth. It can increase
competitive advantage, productivity and enable companies
to capture higher value chain. From the table 4.8 we could
identify that the product and services are positively
correlated to the results criteria. Usually in the fabrication
business they perceive high level of innovation compared to
other sectors.

Correlation Sig. (2-tailed) Result

**
CUSTOMER AND QUALITY MANAGEMENT .921 .009 Positive correlation. accepted
CUSTOMER AND CUSTOMER RESULT .950** .004 Positive correlation. accepted
CUSTOMER AND FINANCIAL MEASURES .982** .000 Positive correlation. accepted
PEOPLE AND QUALITY MANAGEMENT .649 .163 Positive correlation. accepted
PEOPLE AND CUSTOMER RESULT .653 .160 Positive correlation. accepted
PEOPLE AND FINANCIAL MEASURES .600 .208 Positive correlation. accepted
SOCIETY AND QUALITY MANAGEMENT .820* .046 Positive correlation. accepted
SOCIETY AND CUSTOMER RESULT .803 .055 Positive correlation. accepted
SOCIETY AND FINANCIAL MEASURES .836* .038 Positive correlation. accepted
BUSINESS AND QUALITY MANAGEMENT .964** .002 Positive correlation. accepted
BUSINESS AND CUSTOMER RESULT .855* .030 Positive correlation. accepted
BUSINESS AND FINANCIAL MEASURES .865* .026 Positive correlation. accepted
Table 12:- Correlation between Result and Project Management

In this study shown in the table 12 show the person
correlation (-921**) this is indicated by its computed sig T-
tailed of .009 that is inherently lower than .05 level of
significance.
The Customer are positive correlated to the
commercial mang. Especially of customer satisfaction
which the Pearson Correlation (.950**) with sig T-tailed of
.004. It means that the hypothesis are Accepted. The four
main factors that results in the project management success
Customer influence on the project heavily and they play
active part in project success.

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Volume 4, Issue 1, January – 2019 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
The firms have highly advantageous projects. The CUSTO FINAN
failure in projects are really very high. The challenges are Quality MERSAT ACIAL
one of the factor that lead to search for an effective Leadership Pearson -.517 -.726 -.743
solutions through local and international project Correlation
management conferences. The correlation between the Sig. (2-tailed) .294 .102 .091
criteria is within the 0.01 level and 0.05 level of Employees Pearson .042 -.426 -.302
significance. With the financial measure it could be said Correlation
that there is positive correlation to the customer which the Sig. (2-tailed) .937 .399 .561
Pearson Correlation (.982**) with sig T-tailed of .000 Strategy Pearson .728 .736 .755
which Customer can be internal and external. When the Correlation
project manager in UFSS satisfy one customer. It
Sig. (2-tailed) .101 .096 .083
automatically impact on the revenue, customer satisfaction
and they spread about our quality performance. [14] Partnership Pearson .717 .957** .893*
Correlation
Table 12 it could be seen the people results are Sig. (2-tailed) .108 .003 .016
positively correlated to the criteria of the project PPS Pearson .363 -.168 .022
management. The person correlation between people and Correlation
result is quality management (.649) with sig T-tailed of Sig. (2-tailed) .480 .750 .966
.163, customer satisfaction (.653) with sig T-tailed of .160 Table 13:- Correlation between enablers and project
and the financial measure (.600) with sig T-tailed of .208, management
which is success of Project management is often described
as meeting requirements within the estimated budget and In the above table 13 it could be interpreted that there
delivering the project on times. An additional aspect that is a positive correlation between employees and quality
should be considerers is employee satisfaction, retention management of the project. As the employees are directly
motivation and empowerment. Project team members are involved in the execution of the project. The employees are
often working in a stressful environment under extreme negatively correlates to the customers’ satisfactions and
pressure. Project management departmental heads can be financial performance of the business. Strategy, Partnership
used to reduce stress through adept application of and resources are positively correlated to the quality
interpersonal skills and by facilitating an environment that management customer satisfaction, financial. The more
encourages creativity and enables motivation. significant correlation at 1% and 5% is between partnership
and customer’s satisfaction and financial performance.
The society is correlated to the criteria’s of the project
management. The hypothesis analyzed for this study XV. SUMMARY
indicates that there is positive significant relation to the
criteria’s of the project management and the society. The A descriptive research design methodology is used for
person correlation between society and quality management this study is a quantitative research. The researcher used the
is (.820*) with sig T-tailed of .163, Customer result (.803) 3 types of different set of questionnaire to analyses on the
with sig T-tailed of .055 and the financial measure (.836*) status of UFSS based on EFQM framework in criteria’s of
with sig T-tailed of .038 which is the main area of the enablers , result and project management. The questionnaire
project management focuses on the deliver value to a are adapted from the books of EFQM framework and also
business. The application of project management is by researcher has identified few questions to measure on the
consideration to, humanitarian and development aid as well performance of the projects. The observation and interview
as community services. are conducted to gather data, but the questionnaire is
considered to be an accurate tool for gathering data .There
Business result and project management is positively was a total of 105 respondents, 19 as a top management, 15
correlated at 0.01 and 0.05 level signification. The person as project managers and 75 as employee and labor in United
correlation between business and quality management is Fabrication and Safety Services. Below are few of the
(.964**) with sig T-tailed of .002, Customer result (.855*) selected questions to measure the criteria and Map the
with sig T-tailed of .030 and the financial measure (.865*) EFQM frame work to the UFSS.
with sig T-tailed of .026 which is the process of managers.
A project cannot be completed efficiently unpen it is  What is the level of quality of project management
efficiently managed. For example: people may not be operation based on EFQM model in United Fabrication
perfect in skill and communication, over monitoring and and safety services?
controlling of everything by the project manager should be  The leaders do set a clear strategy and direction was also
on moderate level so project manager strategy play a role in one of the highlighting factors for the employee’s
organization project success. willingness to work even in the stress full situation.
 Leadership is negative completed t the result and project
management.
 The employees seek the support and contribution of the
ideas from their leaders to execute the task in the aligned
strategy of the organization.

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Volume 4, Issue 1, January – 2019
 UFSS operate based on their strategy which is matching
with the benchmark of quality management.
 Leader share their followers of the mission, vision, and
UFSS goals.
 Transparent and accountable through their actions,
behaviors and experience.
 Support new idea from their people and customers.
 Inspire their follower
 What is the level of United Fabrication and safety
services based on Quality Management, Customer
satisfaction, Financial Measure?
 UFSS management clearly defines the skills,
competencies and level of performance expected from
the employees to attain the strategic goals.
 UPSS do provide a properly focused work environment
that makes the employees or the people aligned to the
organizational structure, latest technologies and
strategies that help the organization to survive in the
Bahrain competitive market
 UFSS do gather the information from the stakeholders
through their immediate superiors or when there is a
gathering. This would help the employees to improve on
their performance and understand their area of
improvement by focusing on the strength.
 Is there is a significant correlation between enablers
and result?
 There is a significant relationship between the Result
and quality management.
 There is a significant relationship between the Result
and customer satisfaction.
 There is a significant relationship between the factor of
Enablers and Result.
 There is a significant relationship between the factor of
Enablers and project management.
 There is a significant relationship between the Result
and financial measure.
 Is there a significant correlation between Result and
project management of UFSS.
 The challenges are one of the factor that lead.
 The correlation between the criteria is within the 0.01
level and 0.05 level of significance.
 Analyze which components of Enablers do have more
correlation to the project managements of UFSS.
 There is a positive correlation between employees and
quality management of the project.
 As the employees are directly involved in the execution
of the project.
 The employees are negatively correlates to the
customers’ satisfactions and financial performance of
the business. Strategy, Partnership and resources are
positively correlated to the quality management
customer satisfaction, financial.
 The more significant correlation at 1% and 5% is
between partnership and customer’s satisfaction and
financial performance.
IJISRT19JA200 www.ijisrt.com
International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
XVI. CONCLUSION
 The management should unite the employees in
improving of the vision and mission of the organization
by seeking their ideas and expressing the freedom on
their creativity.
 The leadership style of the manager or the project
manager it impacts on the quality of the life of the
employees.
 In this study we also observed that leadership style has
negative relationships with employee loyalty. The
leaders should adopt different strategies to encourage
their employees to work in a motive and encouraging
ways.
 Encourage people through the activities towards the
society is minimal and the organizations are trying ways
to improve on it.
 EFQM frame work do actually provides a guidance for
the UFSS to increase the competitive edge and
contribute a successful projects to the society.
 It could be understand that the strategy and the
partnership had more correlation to the result criteria’s
and to the project management.
RECOMMENDATION
 According to the survey done in the UFSS
organizations, implantation of the EFQM Model helps
the company to develop in the way they actually desire.
 Completive suppliers, accreditation are few of the
benefits UFSS could gain in the implantation of the
EFQM FRAMEWORK.
 UFSS must career development activities are applied for
the employees.
 UFSS should undertake more of the training activities in
connect to the tamkeen and sharpen the skills of the
employees.
 Stimulate employees by evaluating productivity,
cooperation and good handling.
 UFSS must encourage employees to innovate and
propose by allocating a reward.
 UFSS must improve the career of hardworking
employees who increase the value of the company and
have the skill to increase productivity.
 UFSS must evaluate employees each year and raise
recommendations for staff needs from training or
incentives in addition to the work required to improve it
and employee expectations for the coming year.
 In this study, it was noted that there is a negative
relationship between the leader and the staff, thus giving
employees the authority to express opinions and
participate in making decisions.
 This study shows that the employee gets a salary
according to working hours so productivity incentives
are added in order for the employee to increase his daily
income.
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Volume 4, Issue 1, January – 2019 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165
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