Académique Documents
Professionnel Documents
Culture Documents
Concern
raised via email/
letter etc.
Passed to manager
This is documented.
Manager investigates
and responds to Manager keeps a log
complainant in writing or of all concerns, raised
by email with outcome investigation and
within a further 5 written responses.
working days.
If the complainant is
If the Complainant is not satisfied with the
happy with the outcome outcome or the matter
it becomes a formal is resolved, the
complaint. process ends.
Formal Complaints Flow Chart