Vous êtes sur la page 1sur 120

Alcatel-Lucent 7342

INTELLIGENT SERVICES ACCESS MANAGER FIBER TO THE USER


ONT R04.04.10
ONT TROUBLESHOOTING GUIDE

3 F E 5 1 5 3 2 A A A A T C Z Z A E d i ti o n 0 1
Alcatel-Lucent assumes no responsibility for the accuracy of the information presented, which is
subject to change without notice.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All
other trademarks are the property of their respective owners.

Copyright 2007 Alcatel-Lucent.


All rights reserved.

Disclaimers

Alcatel-Lucent products are intended for commercial uses. Without the appropriate network design
engineering, they must not be sold, licensed or otherwise distributed for use in any hazardous
environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft
navigation or communication systems, air traffic control, direct life-support machines, or weapons
systems, in which the failure of products could lead directly to death, personal injury, or severe physical
or environmental damage. The customer hereby agrees that the use, sale, license or other distribution
of the products for any such application without the prior written consent of Alcatel-Lucent, shall be at
the customer's sole risk. The customer hereby agrees to defend and hold Alcatel-Lucent harmless from
any claims for loss, cost, damage, expense or liability that may arise out of or in connection with the
use, sale, license or other distribution of the products in such applications.
This document may contain information regarding the use and installation of non-Alcatel-Lucent
products. Please note that this information is provided as a courtesy to assist you. While Alcatel-Lucent
tries to ensure that this information accurately reflects information provided by the supplier, please refer
to the materials provided with any non-Alcatel-Lucent product and contact the supplier for
confirmation. Alcatel-Lucent assumes no responsibility or liability for incorrect or incomplete
information provided about non-Alcatel-Lucent products.
However, this does not constitute a representation or warranty. The warranties provided for
Alcatel-Lucent products, if any, are set forth in contractual documentation entered into by
Alcatel-Lucent and its customers.
This document was originally written in English. If there is any conflict or inconsistency between the
English version and any other version of a document, the English version shall prevail.

When printed by Alcatel-Lucent, this document is printed on recycled paper.


Preface

This preface provides general information about the documentation set for the
7342 ISAM Fiber to the User (7342 ISAM FTTU) optical network terminals
(ONTs).

Scope
This documentation set provides information about safety, features and
functionality, ordering, hardware installation and maintenance, and software
installation procedures for the current release.

Audience
This documentation set is intended for planners, administrators, operators, and
maintenance personnel involved in installing, upgrading, or maintaining the
7342 ISAM FTTU ONTs.

Required knowledge
The reader must be familiar with general telecommunications principles.

Assistance and ordering phone numbers


Alcatel-Lucent provides global technical support through regional call centers.
Phone numbers for the regional call centers are available at the following URL:
www1.alcatel-lucent.com/comps/pages/carrier_support.jhtml.
For technical assistance within North America, call 1-888-252-2832. If calling from
outside North America, call 1-613-784-6100.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 iii


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Preface

For ordering information, contact your Alcatel-Lucent sales representative.

Alcatel-Lucent quality processes


Alcatel-Lucent’s 7342 ISAM Fiber to the User (7342 ISAM FTTU) optical network
terminals (ONTs) manufacturing, testing, and inspecting practices are in compliance
with GR-1252-CORE and TL 9000 requirements. These requirements are
documented in the Operations Quality Plan 8BD000234204QRZZA and the
Alcatel-Lucent North American Quality Manual 8BD000010000QRZZA.
The quality plans and practices adequately ensure that technical requirements and
customer end-point requirements are met. The customer or its representatives may
be allowed to perform on-site quality surveillance audits, as agreed upon during
contract negotiations.

Safety information
For ETSI and ANSI safety information, see the appropriate safety guidelines
chapters.

Documents
Table 1 describes the documents that comprise the ONT documentation set.

Table 1 7342 ISAM FTTU ONT documentation set

Title Description

Standard documentation

7342 ISAM FTTU ONT Product Provides general system information, features and
Information Manual functionality, task-oriented procedures to install and
replace the hardware for new installations, replacements,
and replacements as repairs, optical budget and ordering
information, and hardware unit data sheets for the ONTs.

7342 ISAM FTTU 7342 ISAM FTTU Provides task-oriented procedures to provision VoIP
VoIP Provisioning Guide services

7342 ISAM FTTU ONT Troubleshooting Provides task-oriented procedures to assist the operator
Guide in troubleshooting ONTs, and for repairing and
maintenance of ONTs.

7342 ISAM FTTU Operations and Provides task-oriented procedures to perform operations
Maintenance Procedures Guide using and maintenancde tasks for the network.
TL1 and CLI

Software documentation

7342 ISAM FTTU ONT Software Provides instructions to install the software for the ONTs
Installation Procedures in the 7342 ISAM FTTU

iv July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Preface

Special information
The following are examples of how special information is presented in this
document.

Danger — Danger indicates that the described activity or situation


may result in serious personal injury or death; for example, high
voltage or electric shock hazards.

Warning — Warning indicates that the described activity or situation


may, or will, cause equipment damage or serious performance
problems.

Caution — Caution indicates that the described activity or situation


may, or will, cause service interruption.

Note — A note provides information that is, or may be, of special


interest.

Procedures with options or substeps


When there are options in a procedure, they are identified by letters. When there are
required substeps in a procedure, they are identified by roman numerals.

Procedure 1 Example of options in a procedure

At step 1, you can choose option a or b. At step 2, you must do what the step indicates.

1 This step offers two options. You must choose one of the following:

a This is one option.

b This is another option.

2 You must perform this step.

Procedure 2 Example of required substeps in a procedure

At step 1, you must perform a series of substeps within a step. At step 2, you must do
what the step indicates.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 v


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Preface

1 This step has a series of substeps that you must perform to complete the step. You
must perform the following substeps:

i This is the first substep.

ii This is the second substep.

iii This is the third substep.

2 You must perform this step.

vi July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
ANSI ONT safety guidelines

This chapter provides information about the mandatory regulations that govern the
installation and operation of the 7342 ISAM FTTU optical network terminals
(ONTs).

Safety instructions

This section describes the safety instructions that are provided in the
7342 ISAM FTTU ONT customer documentation and on the equipment.

Safety instruction boxes


The safety instruction boxes are provided in the 7342 ISAM FTTU ONT customer
documentation. Observe the instructions to meet safety requirements.
The following is an example of the Danger box.

Danger — Possibility of personal injury.

The Danger box indicates that the described activity or situation may pose a threat to
personal safety. It calls attention to a situation or procedure which, if not correctly
performed or adhered to, may result in death or serious physical harm.
Do not proceed beyond a Danger box until the indicated conditions are fully
understood and met.
The following is an example of the Warning box.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 vii


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
ANSI ONT safety guidelines

Warning 1 — Possibility of equipment damage.

Warning 2 — Possibility of data loss.

The Warning box indicates that the described activity or situation may, or will, cause
equipment damage, loss of data, or serious performance problems. It identifies a
possible equipment-damaging situation or provides essential information to avoid
the degradation of system operations or data.
Do not proceed beyond a warning until the indicated conditions are fully understood
and met.
The following is an example of the Caution box.
Caution 1 — Possibility of service interruption.

Caution 2 — Service interruption.

The Caution box indicates that the described activity or situation may, or will, cause
service interruption.
Do not proceed beyond a caution until the indicated conditions are fully understood
and met.
The following is an example of the Note box.

Note — Information of special interest.

The Note box provides information that assists the personnel working with
7342 ISAM FTTU ONTs. It does not provide safety-related instructions.

Safety-related labels
The ONT equipment is labeled with specific safety compliance information and
instructions that are related to a variant of the ONT. Observe the instructions on the
safety labels.
Table 2 provides examples of the text in the various ONT safety labels.

Table 2 Safety labels

Description Label text

UL compliance Communication service equipment US listed. Type 3R enclosure -


Rainproof.

ESD warning Caution: This assembly contains electrostatic sensitive device.

Laser classification Class 1 laser product

(1 of 2)

viii July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
ANSI ONT safety guidelines

Description Label text

Laser product compliance This laser product conforms to all applicable standards of 21 CFR
1040.10 at date of manufacture.

Laser product compliance Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to laser notice no. 50, dated July 26, 2001.

FCC standards compliance Tested to comply with FCC standards for home or office use.
Operation conditions This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Canadian standard This Class A digital apparatus complies with Canadian ICES-003.
compliance (modular ONT)

Canadian standard This Class B digital apparatus complies with Canadian ICES-003.
compliance (outdoor ONT)
CE marking There are various CE symbols for CE compliance.

(2 of 2)

Figure 1 shows a sample safety label on the ONT equipment.

Figure 1 Safety label on the ONT equipment

Tested to Comply
with FCC Standards

FOR HOME OR OFFICE USE


COMMUNICATION SERVICE EQUIPMENT
c ® US LISTED
27FY
Type 3R Enclosure - Rainproof
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil
numerique de la class A est conforme a la norme NMB-003 du Canada

CAUTION
This Assembly Contains Electrostatic Sensitive Devices
18533

Figure 2 shows a laser product safety label on the ONT equipment.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 ix


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
ANSI ONT safety guidelines

Figure 2 Laser product safety label on the ONT equipment

CLASS 1 LASER PRODUCT


THIS LASER PRODUCT CONFORMS TO ALL APPLICABLE
STANDARDS OF 21 CFR 1040.10 AT DATE OF MANUFACTURE.
MANUFACTURED:

MONTH YEAR

18532

Safety standards compliance

This section describes the ONT compliance with North American safety standards.

EMC, EMI, and ESD standards compliance


The ONT equipment complies with the following requirements:
• Federal Communications Commission (FCC) CFR 47, Part 15, Subpart B, Class
A requirements for OLT equipment
• GR-1089-CORE requirements, including:
• Section 3 Electromagnetic Interference, Emissions Radiated and Conducted
• Section 3 Immunity, Radiated and Conducted
• Section 2 ESD Discharge Immunity: System Level Electrostatic Discharge and EFT
Immunity: Electrically Fast Transients

Equipment safety standard compliance


The ONT equipment complies with the requirements of UL60950-1, Safety of
Information Technology Equipment.

Environmental standards compliance


The ONT equipment complies with the following standards:
• GR-63-CORE (NEBS): requirements related to operating, storage, humidity,
altitude, earthquake, office vibration, transportation and handling, fire resistance
and spread, airborne contaminants, illumination, and acoustic noise
• GR-487-CORE: requirements related to rain, chemical, sand, and dust
• GR-487 R3-82: requirements related to condensation
• GR-3108: Requirements for Network Equipment in the Outside Plant (OSP)
• TP76200: Common Systems Equipment Interconnections Standards

x July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
ANSI ONT safety guidelines

Laser product standards compliance


The ONT equipment complies with 21 CFR 1040.10 and 21 CFR 1040.11, Laser
Notice No. 50, the regulations for lasers and laser products by the U.S. Center for
Devices and Radiological Health (CDRH) of the Food and Drug Administration
(FDA).

Resistibility requirements compliance


The ONT equipment complies with the requirements of ITU Recommendation K.21
for resistibility of telecommunication equipment installed in customer premises to
overvoltage and overcurrents.

Electrical safety guidelines

This section provides the electrical safety guidelines for the ONT equipment.
Note — The ONTs comply with the U.S. National Electrical Code.
However, local electrical authorities have jurisdiction when there are
differences between the local and U.S. standards.

Cabling
The following are the guidelines regarding cables used for the ONT equipment:
• Use only cables approved by the relevant national electrical code.
• Use cables suitable for outdoor use for outdoor installation of ONTs.
• The ONTs have been evaluated for use with external wiring that may not exceed
140 ft (43 m) in reach. However, the power cable must not exceed 100 ft (31 m).

Protective earth
Earthing and bonding of the ONTs must comply with the requirements of NEC
article 250 or local electrical codes.

ESD safety guidelines

The ONT equipment is sensitive to ESD. Operations personnel must observe the
following ESD instructions when they handle the ONT equipment.
Caution — This equipment is ESD sensitive. Proper ESD
protections should be used when entering the TELCO Access portion
of the ONT.

During installation and maintenance, service personnel must wear wrist straps to
prevent damage caused by ESD.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xi


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
ANSI ONT safety guidelines

Alcatel-Lucent recommends that you prepare the site before you install the ONT
equipment. In addition, you must control relative humidity, use static dissipating
material for furniture or flooring, and restrict the use of air conditioning.

Laser safety guidelines

Only qualified service personnel who are extremely familiar with laser radiation
hazards should install or remove the fiber optic cables and units in this system.
Observe the following warnings when you perform installation, operations, and
maintenance tasks on the ONT equipment.

Danger — There may be laser radiation at the fiber optic cable when
the cable is removed from the connector. Avoid direct exposure to
beam.

Observe the following danger for a laser hazard. Eyes can be damaged when they are
exposed to a laser beam. Take necessary precautions before you plug in the optical
modules.

Danger — Possibility of equipment damage. Risk of eye damage by


laser radiation.

Laser classification
The ONT is classified as a Class 1 laser product based on its transmit optical output.
For Class 1 laser products, lasers are safe under reasonably foreseeable conditions of
operation, including the use of optical instruments for intrabeam viewing.

Transmit optical output


The maximum transmit optical output of an ONT is +5 dBm.

Normal laser operation


In normal operation, fiber cable laser radiation is always off until it receives signal
from the line terminal card.
Operating personnel must observe the instructions on the laser explanatory label
before plugging in the optical module.

Danger — Risk of eye damage by laser radiation.

Location class
Use cable supports and guides to protect the receptacles from strain.

xii July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
ANSI ONT safety guidelines

Environmental requirements

The outdoor and modular ONTs must not be installed at a location where the
maximum ambient temperature exceeds 60°C (140°F), with no solar loading, and the
minimum ambient temperature does not go below -40°C (-40°F).
The indoor ONT must not be installed at a location where the ambient temperature
range exceeds 0°C (32°F) to 40°C (104°F) with no solar loading.
During operation in the supported temperature range, condensation inside the ONT
caused by humidity is not an issue. To avoid condensation caused by rapid changes
in temperature and humidity, Alcatel-Lucent recommends:
• The door of the ONT not be opened until temperature inside and outside the
enclosure has stabilized.
• If the door of the ONT must be opened after a rapid change in temperature or
humidity, use a dry cloth to wipe down the metal interior to prevent the risk of
condensation.
• When high humidity is present, installation of a cover or tent over the ONT helps
prevent condensation when the door is opened.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xiii


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
ANSI ONT safety guidelines

xiv July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
ETSI ONT safety guidelines

This chapter provides information about the mandatory regulations that govern the
installation and operation of the 7342 ISAM FTTU optical network terminals
(ONTs).

Safety instructions

This section describes the safety instructions that are provided in the
7342 ISAM FTTU ONT customer documentation and on the equipment.

Safety instruction boxes


The safety instruction boxes are provided in the 7342 ISAM FTTU ONT customer
documentation. Observe the instructions to meet safety requirements.
The following is an example of the Danger box.

Danger — Possibility of personal injury.

The Danger box indicates that the described activity or situation may pose a threat to
personal safety. It calls attention to a situation or procedure which, if not correctly
performed or adhered to, may result in death or serious physical harm.
Do not proceed beyond a Danger box until the indicated conditions are fully
understood and met.
The following is an example of the Warning box.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xv


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
ETSI ONT safety guidelines

Warning 1 — Possibility of equipment damage.

Warning 2 — Possibility of data loss.

The Warning box indicates that the described activity or situation may, or will, cause
equipment damage, loss of data, or serious performance problems. It identifies a
possible equipment-damaging situation or provides essential information to avoid
the degradation of system operations or data.
Do not proceed beyond a warning until the indicated conditions are fully understood
and met.
The following is an example of the Caution box.
Caution 1 — Possibility of service interruption.

Caution 2 — Service interruption.

The Caution box indicates that the described activity or situation may, or will, cause
service interruption.
Do not proceed beyond a caution until the indicated conditions are fully understood
and met.
The following is an example of the Note box.

Note — Information of special interest.

The Note box provides information that assists the personnel working with
7342 ISAM FTTU ONTs. It does not provide safety-related instructions.

Safety-related labels
The ONT equipment is labeled with the specific safety instructions and compliance
information that is related to a variant of the ONT. Observe the instructions on the
safety labels.
Table 3 provides sample safety labels on the ONT equipment.

Table 3 Safety labels

Description Label text

ESD warning Caution: This assembly contains an electrostatic sensitive device.

Laser classification Class 1 laser product

CE marking CE declaration of conformity

Figure 3 shows the CE declaration of conformity for the ONT equipment.

xvi July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
ETSI ONT safety guidelines

Figure 3 CE declaration of conformity on the ONT equipment

No1013

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xvii


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
ETSI ONT safety guidelines

Safety standards compliance

This section describes the ONT compliance with the European safety standards.

EMC, EMI, and ESD compliance


The ONT equipment complies with the following EMC, EMI, and ESD
requirements:
• EN 300 386 V1.3.2 (2003-05): Electromagnetic Compatibility and Radio
Spectrum Matters (ERM): Telecommunications Network Equipment;
Electromagnetic Compatibility (EMC) requirements; Electrostatic Discharge
(ESD) requirements
• EN 55022 (1998): Class B, Information Technology Equipment, Radio
Disturbance Characteristics, limits and methods of measurement
• EN 55024 (1998): Information Technology Equipment, Immunity
Characteristics, limits and methods of measurement

Equipment safety standard compliance


The ONT equipment complies with the requirements of EN 60950-1, Safety of
Information Technology Equipment.

Environmental standard compliance


The ONT equipment complies with the EN 300 019 European environmental
standards.

Laser product standard compliance


The ONT equipment complies with EN 60825-1 for laser products.

Resistibility requirements compliance


The ONT equipment complies with the requirements of ITU Recommendation K.21
for resistibility of telecommunication equipment installed in customer premises to
overvoltage and overcurrents.

Acoustic noise emission standard compliance


The ONT equipment complies with EN 300 753 acoustic noise emission limit and
test methods.

Electrical safety guidelines

This section provides the electrical safety guidelines for the ONT equipment.

xviii July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
ETSI ONT safety guidelines

Note — The ONTs comply with the U.S. National Electrical Code.
However, local electrical authorities have jurisdiction when there are
differences between the local and U.S. standards.

Cabling
The following are the guidelines regarding cables used for the ONT equipment:
• All cables must be approved by the relevant national electrical code.
• The cables for outdoor installation of ONTs must be suitable for outdoor use.
• The ONTs must be evaluated for use with external wiring that may not exceed
140 ft (43 m) in reach. However, the power cable must not exceed 100 ft (31 m).

Protective earth
Earthing and bonding of the ONTs must comply with the requirements of local
electrical codes.

ESD safety guidelines


The ONT equipment is sensitive to ESD. Operations personnel must observe the
following ESD instructions when they handle the ONT equipment.
Caution — This equipment is ESD sensitive. Proper ESD
protections should be used when you enter the TELCO Access
portion of the ONT.

During installation and maintenance, service personnel must wear wrist straps to
prevent damage caused by ESD.

Laser safety guidelines


Observe the following instructions when you perform installation, operations, and
maintenance tasks on the ONT equipment.
Only qualified service personnel who are extremely familiar with laser radiation
hazards should install or remove the fiber optic cables and units in this system.

Danger — There may be laser radiation at the fiber optic cable when
the cable is removed from the connector. Avoid direct exposure to the
laser beam.

Observe the following danger for laser hazard. Eyes can be damaged when they are
exposed to a laser beam. Take necessary precautions before you plug in the optical
modules.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xix


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
ETSI ONT safety guidelines

Danger — Possibility of equipment damage. Risk of eye damage by


laser radiation.

Laser classification
The ONT is classified as a Class 1 laser product based on its transmit optical output.

Transmit optical output


The maximum transmit optical output of an ONT is +5 dBm.

Normal laser operation


In normal operation, fiber cable laser radiation is always off until it receives signal
from the line terminal card.
Eyes can be damaged when they exposed to a laser beam. Operating personnel must
observe the instructions on the laser explanatory label before plugging in the optical
module.
Danger — Risk of eye damage by laser radiation.

Location class
Use cable supports and guides to protect the receptacles from strain.

Environmental requirements
The outdoor and modular ONTs must not be installed at a location where the
maximum ambient temperature exceeds 60°C (140°F), with no solar loading.
The indoor ONT must not be installed in a location where the ambient temperature
range exceeds 0°C (32°F) to 40°C (104°F) with no solar loading.
During operation in the supported temperature range, condensation inside the ONT
caused by humidity is not an issue. To avoid condensation caused by rapid changes
in temperature and humidity, Alcatel-Lucent recommends:
• The door of the ONT not be opened until temperature inside and outside the
enclosure has stabilized.
• If the door of the ONT must be opened after a rapid change in temperature or
humidity, use a dry cloth to wipe down the metal interior to prevent the risk of
condensation.
• When high humidity is present, installation of a cover or tent over the ONT helps
prevent condensation when the door is opened.

xx July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Contents

Preface iii
Scope .............................................................................................................................. iii
Audience .............................................................................................................................. iii
Required knowledge .............................................................................................................. iii
Assistance and ordering phone numbers .............................................................................. iii
Alcatel-Lucent quality processes ........................................................................................... iv
Safety information.................................................................................................................. iv
Documents ............................................................................................................................ iv
Special information .................................................................................................................v
Procedures with options or substeps .................................................................v
Procedure 1 Example of options in a procedure...............................................v
Procedure 2 Example of required substeps in a procedure..............................v

ANSI ONT safety guidelines vii


Safety instructions ................................................................................................................ vii
Safety instruction boxes................................................................................... vii
Safety-related labels ....................................................................................... viii
Safety standards compliance .................................................................................................x
EMC, EMI, and ESD standards compliance ......................................................x
Equipment safety standard compliance .............................................................x
Environmental standards compliance ................................................................x
Laser product standards compliance ................................................................ xi
Resistibility requirements compliance............................................................... xi
Electrical safety guidelines .................................................................................................... xi
Cabling.............................................................................................................. xi
Protective earth................................................................................................. xi
ESD safety guidelines ........................................................................................................... xi

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xxi


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Contents

Laser safety guidelines ......................................................................................................... xii


Laser classification........................................................................................... xii
Transmit optical output..................................................................................... xii
Normal laser operation..................................................................................... xii
Location class .................................................................................................. xii
Environmental requirements................................................................................................ xiii

ETSI ONT safety guidelines xv


Safety instructions ................................................................................................................ xv
Safety instruction boxes................................................................................... xv
Safety-related labels ....................................................................................... xvi
Safety standards compliance ............................................................................................ xviii
EMC, EMI, and ESD compliance .................................................................. xviii
Equipment safety standard compliance ........................................................ xviii
Environmental standard compliance............................................................. xviii
Laser product standard compliance.............................................................. xviii
Resistibility requirements compliance........................................................... xviii
Acoustic noise emission standard compliance ............................................. xviii
Electrical safety guidelines ................................................................................................ xviii
Cabling............................................................................................................ xix
Protective earth............................................................................................... xix
ESD safety guidelines ......................................................................................................... xix
Laser safety guidelines ........................................................................................................ xix
Laser classification........................................................................................... xx
Transmit optical output..................................................................................... xx
Normal laser operation..................................................................................... xx
Location class .................................................................................................. xx
Environmental requirements................................................................................................. xx

1— Introduction 1-1
1.1 Introduction ........................................................................................................ 1-2
1.2 How to use this document ................................................................................. 1-2
TOP layers ..................................................................................................... 1-2
Step details .................................................................................................... 1-4

2— ONT overview 2-1


2.1 About this document .......................................................................................... 2-2
2.2 ONT functional description ................................................................................ 2-2
2.3 Fault isolation summary ..................................................................................... 2-2
Physical connectivity...................................................................................... 2-2
Service-independent ...................................................................................... 2-3
Service-related............................................................................................... 2-3
2.4 Analyzing faults.................................................................................................. 2-3
2.5 Resolving alarms ............................................................................................... 2-4

xxii July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Contents

Master task index list

IXL 100 — Master task index list IXL 100-1

Trouble analysis procedures (TAPs)

TAP 100 — Troubleshoot ONT software alarms TAP 100-1


Purpose.............................................................................................. TAP 100-1

TAP 101 — Troubleshoot threshold crossing alerts TAP 101-1


Purpose.............................................................................................. TAP 101-1

TAP 102 — Common fault conditions TAP 102-1


Purpose.............................................................................................. TAP 102-1
General .............................................................................................. TAP 102-1
System software-generated alarms (RTRV-ALM) ............................. TAP 102-1
Performance monitoring (RTRV-PM)................................................. TAP 102-2
Operation status monitoring (REPT-OPSTAT) .................................. TAP 102-3
Procedure .......................................................................................... TAP 102-3

TAP 103 — Equipment LED problems TAP 103-1


Purpose.............................................................................................. TAP 103-1

TAP 104 — PON physical layer problems TAP 104-1


Purpose.............................................................................................. TAP 104-1

TAP 105 — Troubleshoot ONT channel alarms TAP 105-1


Purpose.............................................................................................. TAP 105-1

TAP 106 — Check ONT signal quality TAP 106-1


Purpose.............................................................................................. TAP 106-1

TAP 107 — Restore ONT power TAP 107-1


Purpose.............................................................................................. TAP 107-1

TAP 108 — Rogue ONT and PON troubleshooting TAP 108-1


Purpose.............................................................................................. TAP 108-1

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xxiii


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Contents

Detailed level procedures (DLPs)

DLP 100 — Inspect fiber optic devices DLP 100-1


Purpose.............................................................................................. DLP 100-1

DLP 101 — Clean the fiber optic receptacles DLP 101-1


Purpose.............................................................................................. DLP 101-1

DLP 102 — Clean the fiber optic cable connectors DLP 102-1
Purpose.............................................................................................. DLP 102-1

DLP 103 — View VoIP call statistics DLP 103-1


Purpose.............................................................................................. DLP 103-1

DLP 104 — Retrieve downstream optical power levels DLP 104-1


Purpose.............................................................................................. DLP 104-1

DLP 105 — Set downstream optical power level


thresholds DLP 105-1
Purpose.............................................................................................. DLP 105-1

DLP 106 — Enable and disable DS1 and E1 loopbacks DLP 106-1
Purpose.............................................................................................. DLP 106-1

DLP 107 — Configure and manage network devices for


Ethernet OAM DLP 107-1
Purpose.............................................................................................. DLP 107-1

DLP 108 — Provision Ethernet OAM loopbacks and


link trace tests DLP 108-1
Purpose.............................................................................................. DLP 108-1

DLP 109 — Manage alarm filters DLP 109-1


Purpose.............................................................................................. DLP 109-1

xxiv July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Contents

Training (TNG)

TNG 100 — ONT LEDs TNG 100-1


Purpose..............................................................................................TNG 100-1
General ..............................................................................................TNG 100-1
Outdoor ONT LEDs............................................................................TNG 100-2
Indoor ONT LEDs ..............................................................................TNG 100-8
Modular ONT and service unit LEDs ...............................................TNG 100-12
Business ONT LEDs ........................................................................TNG 100-15
UPS LEDs........................................................................................TNG 100-16

Glossary

Index

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xxv


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Contents

List of figures
Figure 1 Safety label on the ONT equipment ....................................................................... ix
Figure 2 Laser product safety label on the ONT equipment ..................................................x
Figure 3 CE declaration of conformity on the ONT equipment .......................................... xvii
Figure 1-1 TOP layers and major paths ............................................................................ 1-2
Figure TNG 100-1: Version B outdoor ONT LEDs (O-421E-B) ..............................TNG 100-3
Figure TNG 100-2: Version D SOHO outdoor ONT LEDs......................................TNG 100-4
Figure TNG 100-3: LP MDU outdoor ONT LEDs....................................................TNG 100-5
Figure TNG 100-4: Version A and Version C (I-010E-C) indoor ONT LEDs ..........TNG 100-9
Figure TNG 100-5: Version B and H indoor ONT LEDs (I-020E-B and I-020E-H) .TNG 100-9
Figure TNG 100-6: Modular ONT LEDs ...............................................................TNG 100-13
Figure TNG 100-7: Service plug-in unit LEDs ......................................................TNG 100-13
Figure TNG 100-8: Business ONT LEDs..............................................................TNG 100-15
Figure TNG 100-9: APC UPS LED icons for Versions A, B, and C outdoor
ONTs and business ONT............................................................TNG 100-17
Figure TNG 100-10: FlexNet UPS icons for Version D SOHO outdoor ONTs
only .............................................................................................TNG 100-18

List of tables
Table 1 7342 ISAM FTTU ONT documentation set.............................................................. iv
Table 2 Safety labels .......................................................................................................... viii
Table 3 Safety labels .......................................................................................................... xvi
Table IXL 100-1: ONT trouble analysis procedures (TAPs) ..................................... IXL 100-1
Table IXL 100-2: ONT detailed level procedures (DLPs) ......................................... IXL 100-1
Table IXL 100-3: ONT training (TNG)....................................................................... IXL 100-2
Table TAP 102-1: Voice scenarios (ONTPOTS, ONTVOIP) .................................. TAP 102-4
Table TAP 102-2: ENET scenarios (ONTENET) .................................................... TAP 102-5
Table TAP 102-3: Video scenarios ......................................................................... TAP 102-6
Table TAP 102-4: ONT installation scenarios......................................................... TAP 102-6
Table TNG 100-1: Figure list ..................................................................................TNG 100-1
Table TNG 100-2: Table list ...................................................................................TNG 100-2
Table TNG 100-3: Versions A, B, D, and E outdoor ONT LEDs.............................TNG 100-5
Table TNG 100-4: Versions A and B outdoor ONT RJ-45 LEDs ............................TNG 100-6
Table TNG 100-5: Versions D and E outdoor ONT RJ-45 LEDs............................TNG 100-6
Table TNG 100-6: LP MDU outdoor ONT LEDs.....................................................TNG 100-7
Table TNG 100-7: LP MDU outdoor ONT RJ-45 LEDs ..........................................TNG 100-7
Table TNG 100-8: Version A and Version C (I-010E-C) indoor ONT LEDs .........TNG 100-10
Table TNG 100-9: Version A, Version C (I-010E-C), I-020G-F, and Version E
indoor ONT RJ-45 LEDs.............................................................TNG 100-10
Table TNG 100-10: Version B and H indoor (I-020E-B and I-020E-H), and
I-020G-F ONT LEDs ...................................................................TNG 100-11
Table TNG 100-11: Version C (I-211M-C) and Version E indoor ONT LEDs.......TNG 100-11
Table TNG 100-12: Version C (I-211M-C) indoor ONT RJ-45 LEDs....................TNG 100-12
Table TNG 100-13: Modular ONT LEDs...............................................................TNG 100-14
Table TNG 100-14: Service plug-in unit LEDs......................................................TNG 100-14
Table TNG 100-15: Business ONT LEDs .............................................................TNG 100-15

xxvi July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Contents

Table TNG 100-16: APC UPS LEDs for indoor, Version D SOHO outdoor,
business, and modular ONTs .....................................................TNG 100-17
Table TNG 100-17: APC UPS LEDs for Versions A, B, and C outdoor ONTs
and business ONT ......................................................................TNG 100-17
Table TNG 100-18: FlexPoint UPS LEDs for ANSI outdoor ONT deployments
only .............................................................................................TNG 100-18
Table TNG 100-19: FlexNet UPS LEDs for Version D SOHO outdoor ONTs
only .............................................................................................TNG 100-18
Table TNG 100-20: CyberShield CS 24 UPS LEDs for indoor and outdoor
ONTs ..........................................................................................TNG 100-18

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 xxvii


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Contents

xxviii July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
1 — Introduction

1.1 Introduction 1-2

1.2 How to use this document 1-2

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 1-1


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
1 — Introduction

1.1 Introduction

This document provides instructions for tasks and procedures for the
7342 ISAM FTTU Optical Network Terminals (ONTs).

1.2 How to use this document

This document uses the task-oriented practice (TOP) method. The TOP method is a
documentation method that supports the installation, operations, and maintenance of
telecommunications equipment and software through different layers of
documentation.

TOP layers
The TOP documentation method uses the following layers:
• IXL — Index List
• NTP — Non-Trouble Procedure
• DLP — Detailed Level Procedure
• RTL — Routine Task List
• RTP — Routine Task Procedure
• TAD — Trouble Analysis Data
• TAP — Trouble Analysis Procedure
• TNG — Training

Figure 1-1 shows the layers and major paths of the TOP documentation method.

Figure 1-1 TOP layers and major paths

Index List
(IXL)

Non-Trouble Routine Trouble Analysis Training


Procedure Task List Procedure (TNG)
(NTP) (RTL) (TAP)

Detailed Level Routine Task Trouble Analysis


Procedure Procedure Data
(DLP) (RTP) (TAD)

17664

A document only includes the TOP layers that are relevant to the content of the
document.

1-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
1 — Introduction

Index List (IXL)


The IXL provides the master task list. The list provides information about each task,
procedure, related supporting information, and the identification number of the
corresponding TOP layer document (for example, DLP 500).

Non-Trouble Procedure (NTP)


An NTP describes how to perform a task, such as how to accept a system after it has
been installed, turn up a system for service, or maintain a system according to a
maintenance plan. NTPs are made up of steps that refer to DLPs or TNGs. This
approach allows users to go to the DLPs for detailed procedural and safety
information and the TNGs for supporting information needed to complete the task.
If users go to the referenced DLP or TNG, they must return to the NTP to continue
the task.
NTPs are typically referenced from the IXL.

Detailed Level Procedure (DLP)


A DLP describes how to perform a procedure, such as how to log in to the system.
In addition to step-by-step information, DLPs may contain tables or illustrations that
are required to perform the procedure.
DLPs can be referenced from the IXL, an NTP, a lower-level TAP, another DLP, or
from a TNG.

Routine Task List (RTL)


An RTL provides a listing of routine maintenance procedures. The detailed steps for
each procedure listed in the RTL are provided in RTPs.
RTLs are typically referenced from the IXL.

Routine Task Procedure (RTP)


An RTP describes how to perform a routine maintenance procedure.
RTPs are typically referenced from an RTL, but references can be made from the
IXL if there is no RTL.

Trouble Analysis Data (TAD)


A TAD contains supporting information (other than procedural steps) to be used as
a trouble-clearing aid. It may be a functional schematic, text, or trouble-clearing
chart.
TADs are typically referenced from a TAP.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 1-3


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
1 — Introduction

Trouble Analysis Procedure (TAP)


A TAP is intended to help identify and clear trouble in the system. TAPs may be
organized in levels. A high-level TAP is designed to categorize the trouble through
a series of decisions and instructions. After the trouble is categorized, a lower-level
TAP is referenced. This lower-level TAP addresses only the isolated topic and is
structured to isolate and clear the trouble through a series of decisions and
instructions without returning to the higher-level TAP. For less-experienced users
(or experienced users who want more information), a TAP may provide references
to a TAD, DLP, or TNG. If users go to the referenced TAD, DLP, or TNG, they need
to return to the TAP to continue the procedure.
TAPs are typically referenced from the IXL or other TAPs.

Training (TNG)
A TNG contains supplementary information about a task or procedure. A TNG may
refer to a DLP or other document. If users go to the referenced DLP or other
document, they must return to the TNG.
TNGs are typically referenced from an IXL, but references are also made from other
TOP layers such as NTPs and DLPs.

Step details
NTPs, DLPs, RTPs, and TAPs use procedural steps and decision steps.
Procedural steps provide instructions, and decision steps provide a go-to option.
Procedural steps may contain notations that refer to additional information, such as
tables, figures, examples, and other TOP document layers. For example, a step in an
NTP might refer to a DLP.
The key information required to complete a step is shown at the beginning of the
step.
Additional information is enclosed in parentheses as shown in the following
example:
“Log in to the system (see DLP-500).”
The completion of a specific task or procedure is indicated as follows:
“STOP. This procedure is complete.”

1-4 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
2 — ONT overview

2.1 About this document 2-2

2.2 ONT functional description 2-2

2.3 Fault isolation summary 2-2

2.4 Analyzing faults 2-3

2.5 Resolving alarms 2-4

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 2-1


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
2 — ONT overview

2.1 About this document

This document provides optical network terminal (ONT) troubleshooting guidance


for the Alcatel-Lucent 7342 ISAM FTTU GPON ONTs.

2.2 ONT functional description

A 7342 ISAM FTTU system consists of a Packet Optical Line Termination (P-OLT),
an element management system (EMS), and ONTs.
The P-OLT resides in the CO or CEV and performs a network-to-PON interface
function. The P-OLT consists of NT and LT cards. Each LT card supports two
GPON interfaces. These LT cards together with the NT cards perform the OLT
function described in ITU G984.1. The P-OLT is connected by a fiber through
GPON to ONT units located near the end user.
ONTs are edge devices that terminate the PON and provide voice, data, and video
services to the subscriber. All ONTs use GPON technology for fiber extension from
the CO.

2.3 Fault isolation summary

The primary end-to-end components involved in fault isolation, or troubleshooting,


include the residential gateway (RG), the 7342 ISAM FTTU platform (P-OLT and
ONT), and network or element management systems (TL1, 5526 AMS, or
5528 WAM). Faults can occur within and between any of these components.
Faults are classified in three general fault categories as follows:
• physical connectivity
• service-independent
• service-related

Physical connectivity
These faults involve connectivity between the network, the subscriber equipment
(set top box, home computer, or VoIP phone), and the RG. Physical connectivity
issues can cause faults in several ways. For example, compromised physical
connectivity in the Ethernet path could cause bit error rate (BER) fault, errored
frames. POTS connectivity issues could cause transmission problems or voice
processing related issues. On the PON, physical connections could cause
performance-related issues, such as BER errors or frame P-discards.

2-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
2 — ONT overview

Bit errors between the PON and the ONT can be caused by multiple factors:
• ONT, LT, or PON restarts
• mismatched fiber connectors, for example, UPS connected to APC
• dirty fiber connections; see DLP 102
• bad fiber; see DLP 100
• signal level too high or too low; see DLP 104
• bad splitters
• unterminated fiber connections
• putting light on a fiber during installation

Finally, this type of issue could trigger RG faults, line card failures on the OLT, and
Ethernet link failures between the P-OLT and the north-bound switch.

Service-independent
Service-independent faults can affect multiple services concurrently. These issues
primarily involve the network control/management plane and the data plane,
including quality of service (QoS). Service-independent issues are characterized by
faults such as P-OLT/ONT provisioning and configuration errors, end-to-end
signaling interruptions, and network management system communication issues.

Service-related
Service-related faults comprise a dynamic number of components, depending on the
customer deployment. Service-related issues can cause faults in services, such as
voice (POTS/VoIP), video (in-band or overlay), and data (high speed Internet). For
example, voice service issues could include no dial tone, echo, or pops/clicks on the
line. Video problems could include no reception, poor quality, or delayed channel
change messages. Finally, data service-related issues could include intermittent
problems accessing the Internet or poor throughput.

2.4 Analyzing faults

7342 ISAM FTTU customers have many tools available to analyze faults in their
network and deployed equipment. The primary tools are software alarms that
indicate equipment/facility fault conditions and equipment LEDs that indicate signal
transmission or physical failure problems. Fault isolation may involve an analysis of
both.
This document provides fault isolation guidance through ONT troubleshooting
topics. At a high level, summary lists that provide guidance for clearing fault
conditions are as follows:
• For an ONT-specific list of system software alarms and possible resolutions, refer
to TAP- 100 “Troubleshoot ONT software alarms”.
• For a TCA-specific list of system software alarms and possible resolutions, refer
to TAP- 101 “Troubleshoot threshold crossing alerts”.
• For a summary of common service-related issues, refer to TAP- 102 “Common
fault conditions”.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 2-3


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
2 — ONT overview

Detailed procedures, additional TAPS, and general training topics are also provided.

2.5 Resolving alarms

Resolve alarms that affect service before those that do not affect service.

Note — If multiple alarms are present, resolve alarms in the order in


which they are listed below.

1 Use local procedures to correct problems associated with customized alarms.


2 Contact Alcatel-Lucent Support at 1-888-252-2832 (1-888-ALCATEC), or visit
the support website at
www1.alcatel-lucent.com/comps/pages/carrier_support.jhtml.
3 Use the TL1 autonomous messages generated during trouble locating and
additional data, such as visual or audible alarms, when available. Service states
and performance monitoring information should also be considered.
4 See the 7342 ISAM FTTU TL1 Commands and Messages Reference guide for
information on TL1 syntax and command response.

2-4 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Master task index list

IXL 100 — Master task index list IXL 100-1

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
IXL 100 — Master task index list

Table IXL 100-1 to Table IXL 100-3 list the TAPs, DLPs, and TNGs in this document.

Table IXL 100-1: ONT trouble analysis procedures (TAPs)

Find your job Then go to

Troubleshoot ONT software alarms TAP 100

Troubleshoot threshold crossing alerts TAP 101

Common fault conditions TAP 102

Equipment LED problems TAP 103

PON physical layer problems TAP 104

Troubleshoot ONT channel alarms TAP 105

Check ONT signal quality TAP 106

Restore ONT power TAP 107

Table IXL 100-2: ONT detailed level procedures (DLPs)

Find your job Then go to

Inspect fiber optic devices DLP 100

Clean the fiber optic receptacles DLP 101

Clean the fiber optic cable connectors DLP 102

View VoIP call statistics DLP 103

Retrieve downstream optical power levels DLP 104

Set downstream optical power level thresholds DLP 105

Enable and disable DS1 and E1 loopbacks DLP 106

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 IXL 100-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
IXL 100 — Master task index list

Table IXL 100-3: ONT training (TNG)

Find your job Then go to

ONT LEDs TNG 100

IXL 100-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Trouble analysis procedures (TAPs)

TAP 100 — Troubleshoot ONT software alarms

TAP 101 — Troubleshoot threshold crossing alerts

TAP 102 — Common fault conditions

TAP 103 — Equipment LED problems

TAP 104 — PON physical layer problems

TAP 105 — Troubleshoot ONT channel alarms

TAP 106 — Check ONT signal quality

TAP 107 — Restore ONT power

TAP 108 — Rogue ONT and PON troubleshooting

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 100 — Troubleshoot ONT software
alarms

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 100-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 100 — Troubleshoot ONT software alarms

TAP 100-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 101 — Troubleshoot threshold
crossing alerts

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 101-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 101 — Troubleshoot threshold crossing alerts

TAP 101-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 102 — Common fault conditions

Purpose
This TAP provides the steps to isolate common fault conditions.

General
Several TL1 command sets are useful for evaluating, isolating, and clearing ONT fault
conditions, including the following:

• for system software-generated alarms, RTRV-ALM commands


• for performance monitoring, RTRV-PM commands
• for operation status, REPT-OPSTAT commands

System software-generated alarms (RTRV-ALM)


Use the appropriate “RTRV-ALM” command for the following command sets to
troubleshoot system software-generated alarm messages that indicate alarms for ONTs.
The command sets include the following:

• RTRV-ALM-ALL • RTRV-ALM-CESPW
• RTRV-ALM-BRGPORT • RTRV-ALM-ONTENET
• RTRV-ALM-ONT • RTRV-ALM-ONTVDSL
• RTRV-ALM-PON • RTRV-ALM-ONTHSI
• RTRV-ALM-ONTPOTS • RTRV-ALM-ONTVIDOL
• RTRV-ALM-ONTCARD • RTRV-ALM-ONTMOCA
• RTRV-ALM-ONTVOIP • RTRV-ALM-ONTL2UNI
• RTRV-ALM-ONTCESUNI • RTRV-ALM-ONTXDSL

See TAP- 100 “Troubleshoot ONT software alarms” for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 102-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 102 — Common fault conditions

Note — Always resolve alarms that affect service before those that do
not affect service.

Performance monitoring (RTRV-PM)


Performance monitoring (PM) reports are recommended for debugging some common
ONT fault conditions.

Some of the more helpful “RTRV-PM” TL1 commands used to retrieve PM threshold data
for ONTs include the following:

• RTRV-PM-BRGPORT • RTRV-PM-PONOLTTC
• RTRV-PM-ONTENET • RTRV-PM-PONOLTTCERR
• RTRV-PM-ONTL2UNI • RTRV-PM-PONONTTC
• RTRV-PM-ONTMOCA • RTRV-PM-VLINE
• RTRV-ALM-CESPW • RTRV-PM-ONTCESUNI

Note — VDSL channel performance monitoring retrieved using


RTRV-PM-VCHNL is currently unavailable.

See the 7342 ISAM FTTU Product Information Manual for general information about
performance monitoring and call statistics. Specific information about ONT PMs and call
statistics is located in the 7342 ISAM FTTU ONT Product Information Manual.

TAP 102-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 102 — Common fault conditions

Operation status monitoring (REPT-OPSTAT)


Operation status reports are useful for isolating and clearing fault conditions. The
following “REPT-OPSTAT” commands are particularly useful for ONT troubleshooting:

• REPT-OPSTAT-ONT for debugging ONT general alarms


• REPT-OPSTAT-ONTANI for debugging ONT MOCA alarms related to optical levels
• REPT-OPSTAT-ONTCALLHIST for debugging ONT alarms related to call history for
a POTS line
• REPT-OPSTAT-ONTENET for debugging Ethernet port duplex and link status
• REPT-OPSTAT-ONTMOCA for debugging ONT MOCA operational alarms
• REPT-OPSTAT-ONTPWRSHED for debugging power shedding behavioral problems
• REPT-OPSTAT-PON for debugging PON facility faults related to ONTs
• REPT-OPSTAT-PONIGMPCHN for debugging PON/IGMP faults
• REPT-OPSTAT-PONIGMPCHNMEM for debugging PON/IGMP memory faults
• REPT-OPSTAT-PONIGMPMDL for debugging PON/IGMP faults
• REPT-OPSTAT-PONMCSRC for debugging PON/IGMP faults
• REPT-OPSTAT-PONARPENT for debugging PON/Internet Protocol (IP) faults
• REPT-OPSTAT-PONDHCPRELAY for debugging DHCP relay
• REPT-OPSTAT-ONTVIDANI for debugging video overlay
• REPT-OPSTAT-ONTVOIP for debugging VoIP services
• RTRV-OPSTAT-CESPW for debugging CES psuedowire faults

See TAP- 100 “Troubleshoot ONT software alarms” for more information.

Note — The INACT alarm is reported against the ONT for many
conditions, including LOS, LOA, SF, LCD, LOA, LOAM, and DG. Note
that each of these conditions trigger the INACT alarm. When an INACT
alarm is raised it is buffered for a set amount of time. If multiple ONTs on
the same PON raise INACT alarms as well, one PONLOS alarm is raised
and the INACT alarms are dropped. You can determine the particular
alarm that triggered the INACT alarm using the TL1 command
REPT-OPSTAT-ONT, which reports all outstanding conditions.

Procedure
Use this procedure to isolate problems indicated by alarm reports.

1 Find the general trouble description and associated suggestions and guidance for
appropriate actions using the following tables:

• Table TAP 102-1 for voice scenarios


• Table TAP 102-2 for ENET scenarios
• Table TAP 102-3 for video scenarios
• Table TAP 102-4 for ONT installation scenarios

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 102-3
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 102 — Common fault conditions

Table TAP 102-1: Voice scenarios (ONTPOTS, ONTVOIP)

Trouble Possible solution

No dial tone 1) Retrieve alarms. If alarms are present, follow trouble clearing procedures for
those alarms first. Common dial tone alarms include MGC communication
failure, VoIP DHCP Failure, and VoIP Configuration File errors.
2) If there are no alarms, but there is no dial tone, check for proper configuration
of the voice subscriber in the G6 voice gateway (or Softswitch) and in the PSTN
switch. Also, check the customer premises telephone sets and telephone wiring.
3) Verify PBIT values in the voice service PQ profile match PBIT values in the G6
GBE address configuration. For example, if the G6 is using PBIT 7 by default and
PBIT 0 for bearer, then make sure PQ profile maps PBIT 0 to the low priority
queue and maps PBIT 7 to the high priority queue.
NOTE: Some IP addresses cannot be used for voice services. The following IP
subnets cannot be used for VoIP services:
• 224.0.0.0 to 239.255.255.255 (multicast)
• 127.0.0.0 to 127.255.255.255 (loopback)
• 192.168.1.0 to 192.168.1.255
• 192.168.2.0 to 192.168.2.255
• 192.168.3.0 to 192.168.3.255
• 192.168.4.0 to 192.168.4.255

Slow or delayed dial tone 1) Run a call trace using G6. Look for repeated/retransmitted packets that would
indicate packet loss in data network.
2) Ensure that no traces have been enabled on the ONT console port by support
personnel. Enabled VoIP traces on the ONT console can cause delayed dial
tone.
3) Check for packet loss and jitter using the TL1 command
REPT-OPSTAT-ONTCALLHIST. (Ensure that the CALLHIST parameter setting
is enabled in the ONTPOTS port configuration before using this command.)

Echo Check jitter buffer settings in G6 for retrieve line, line profile, CPE. If the nominal
jitter buffer size is too big, the delay can be too high, which increases the effects
of echo.
Pops and clicks Check jitter buffer settings in G6 (e.g., retrieve line, line profile, CPE). If the
maximum jitter buffer setting is too small, jitter in the packet stream can cause
pops and clicks on the line.

MLT test fails Perform an MLT test using DGN-ONTPOTS. If the MLT test fails, determine the
type of fault in the CPE (i.e., hazardous potential, foreign EMF, resistive faults,
receiver off-hook, or ringer) based on the response text. Diagnose the failure
indicated.

Phone does not ring (DC offset for some 1) Verify that the VoIP configuration file error alarm is not present. Also verify that
phones) VoIP service is configured in the proper mode (e.g., ANSIH248 for operation with
G6; SSH248 otherwise).
2) Verify that G6 provisioning includes the following settings:
• CPE PT = 97
• bcastrestricted = enable

3) Ensure that the value of the AGEING parameter in the RTRV-PONVLANSYS


and SET-PONVLANSYS is larger than the value of the Inactivity Timer in the G6
“show services h248 bbi” setting.

Call drop Verify that BW profiles in the OLT are applied to VoIP service.
NOTE: Minimum BW values are 128 kb/s CIR/EIR per POTS line with DT set
equal to 8.

(1 of 2)

TAP 102-4 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 102 — Common fault conditions

Trouble Possible solution

Caller ID does not work Perform external ethereal captures of ONT POTS traffic to look for caller ID
messaging. If there is no messaging, the problem could be related to the Class
5 SW timer. Make sure this timer is set appropriately for caller ID.
NOTE: For loop emulation mode, this solution would not be effective; however,
this solution could be effective with Softswitch or G6.

Dial tone on one line but not on other Verify the subscriber configuration in the PSTN switch, G6 voice
lines gateway/Softswitch, and the 7342 ISAM FTTU OLT.

Modem/fax issues 1) Make sure there are no PON BER errors using the REPT-OPSTAT-PON
command.
2) Use the DGN-ONTPOTS command to diagnose the POTS line and make sure
there are no faults on the POTS line in question.

(2 of 2)

Table TAP 102-2: ENET scenarios (ONTENET)

Trouble Possible solution

LINK LED off or intermittent link 1) Verify the physical connection. On this side, that means to check the ONT
connectors to ensure they are not damaged, the cable connections or cable type
(checking for wrong cable), or the gateway (RG). On the other side, the
equipment state must be verified per local practice. Most likely, the RG for the
ONT (gateway) or the ENET could be down.
2) Use the TL1 command RTRV ONTENET to check the state related to this ONT
and the ONT connection. You can reset the service state from OOS-MA to IS. To
correct the physical connection problem, replace the physical interface, the RG,
or the cable.
NOTE: The only distinction between the LINK LED off and the intermittent link
condition is that if the Link is off, it could be OOS but the intermittent link would
always be IS.

Throughput problems (slow, none, or too All three throughput problems have the same solution. It is a limited solution
much) because PM counters are not supported in this release, meaning no
measurement or indicators are available to provide assistance clearing the
alarms. Sometimes customers have sensing equipment, but the only practical
solution is to perform the following:
(1) Verify that the service provisioning is correct according to service level.
(2) If it is correct, contact Alcatel-Lucent Customer technical support for
additional help.

Setup (10/100/1000 Mb/s, half/full When established using the ENT ONTENET command, the speed stays the
duplex, autosensing) same. However, sometimes the link goes up and down. For the outdoor ONT,
problems will be indicated by the Mode LED. If there is a trouble indication, use
the TL1 command REPT OPSTAT ONTENET to check settings for
auto-negotiation and the 10/100/1000 Mb/s setting.

Cannot enter ONTENET Make sure both the ONTCARD as well as the ONT are provisioned. Also make
sure you are not trying to provision a second port on a one-port ONT.

Cannot delete LAN provisioning Like any equipment or facility carrying traffic (IS), the LAN ENET must be put
OOS in order to delete it.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 102-5
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 102 — Common fault conditions

Table TAP 102-3: Video scenarios

Trouble Possible solution

No video or bad video signal Trouble related to “no video” and “bad video signal” requires the same
troubleshooting steps.There could be several reasons for this condition, but the
most likely are that the maximum bandwidth is exceeded or the maximum
number of groups are exceeded.
1) For the maximum bandwidth setting, you must have adequate bandwidth
reserved. The default setting is 0, so this value must be set instead of accepting
the default.
2) For the maximum number of groups exceeded, reset the cap max groups
setting high enough.
Note the following troubleshooting tips:
...Make sure you have provisioned the correct amount of bandwidth
...Look for dropping packets
...Look for CRC errors
...Look for total fail joins, all fails
...Check max host setting and max stream setting
...Look for peak rates setting (modular ONT only).

Channel change problems Channel change problems might be related to incorrect bandwidth provisioning,
the system dropping packets, or CRC errors. However, the problems are typically
message rate problems. Check the ONT rate shaping counter. (Modular ONT
only.)

Table TAP 102-4: ONT installation scenarios

Trouble Possible solution

LEDs do not light properly when the ONT See TNG- 100 ONT LEDs in this document to determine the source of the
is installed problem.

A NEW ONT alarm is expected, but no This could be caused if the new ONT equipment is not functioning properly or if
NEW ONT alarm displays the fiber connected to the ONT is bad. Check the fiber for a good signal. If the
problem persists, replace the ONT.

ONT alarms are raised at the CO See TAP- 100 Troubleshoot ONT software alarms in this document.
concurrent with installation

PON physical connection Check the fiber at both ends.

Power/UPS connection See TAP- 107 Restore ONT power and TAP- 103 Equipment LED problems in
this document.

2 STOP. This procedure is complete.

TAP 102-6 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 103 — Equipment LED problems

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 103-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 103 — Equipment LED problems

TAP 103-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 104 — PON physical layer problems

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 104-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 104 — PON physical layer problems

TAP 104-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 105 — Troubleshoot ONT channel
alarms

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 105-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 105 — Troubleshoot ONT channel alarms

TAP 105-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 106 — Check ONT signal quality

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 106-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 106 — Check ONT signal quality

TAP 106-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 107 — Restore ONT power

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 107-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 107 — Restore ONT power

TAP 107-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TAP 108 — Rogue ONT and PON
troubleshooting

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TAP 108-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TAP 108 — Rogue ONT and PON troubleshooting

TAP 108-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Detailed level procedures (DLPs)

DLP 100 — Inspect fiber optic devices

DLP 101 — Clean the fiber optic receptacles

DLP 102 — Clean the fiber optic cable connectors

DLP 103 — View VoIP call statistics

DLP 104 — Retrieve downstream optical power levels

DLP 105 — Set downstream optical power level thresholds

DLP 106 — Enable and disable DS1 and E1 loopbacks

DLP 107 — Configure and manage network devices for Ethernet OAM

DLP 108 — Provision Ethernet OAM loopbacks and link trace tests

DLP 109 — Manage alarm filters

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 100 — Inspect fiber optic devices

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 100-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 100 — Inspect fiber optic devices

DLP 100-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 101 — Clean the fiber optic
receptacles

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 101-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 101 — Clean the fiber optic receptacles

DLP 101-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 102 — Clean the fiber optic cable
connectors

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 102-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 102 — Clean the fiber optic cable connectors

DLP 102-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 103 — View VoIP call statistics

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU Operations and Maintenance
Procedures Guide using TL1 and CLI guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 103-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 103 — View VoIP call statistics

DLP 103-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 104 — Retrieve downstream optical
power levels

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 104-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 104 — Retrieve downstream optical power levels

DLP 104-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 105 — Set downstream optical
power level thresholds

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 105-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 105 — Set downstream optical power level thresholds

DLP 105-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 106 — Enable and disable DS1 and
E1 loopbacks

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 106-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 106 — Enable and disable DS1 and E1 loopbacks

DLP 106-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 107 — Configure and manage
network devices for Ethernet
OAM

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 107-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 107 — Configure and manage network devices for Ethernet OAM

DLP 107-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 108 — Provision Ethernet OAM
loopbacks and link trace
tests

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 108-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 108 — Provision Ethernet OAM loopbacks and link trace tests

DLP 108-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
DLP 109 — Manage alarm filters

Purpose
This DLP has been intentionally removed. A more recent DLP documenting this
functionality is available. See the 7342 ISAM FTTU P-OLT and ONT Fault Isolation and
Troubleshooting guide for more information.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 DLP 109-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
DLP 109 — Manage alarm filters

DLP 109-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Training (TNG)

TNG 100 — ONT LEDs

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

Purpose
This TNG provides the steps to isolate common fault conditions.

General
The ONTs and related equipment provide a variety of status LEDs. Table TNG 100-1 and
Table TNG 100-2 describe the figures and tables that provide information for the LEDs.

Table TNG 100-1: Figure list

Figures Go to

Outdoor ONTs
Version B outdoor ONT LEDs (O-421E-B) Figure TNG 100-1

Version D SOHO outdoor ONT LEDs Figure TNG 100-2

LP MDU outdoor ONT LEDs Figure TNG 100-3

Indoor ONTs

Version A and Version C (I-010E-C) indoor ONT LEDs Figure TNG 100-4

Version B and H indoor ONT LEDs (I-020E-B and I-020E-H) Figure TNG 100-5

Modular ONTs

Modular ONT LEDs Figure TNG 100-6

Service plug-in unit LEDs Figure TNG 100-7

Business ONTs

Business ONT LEDs Figure TNG 100-8

UPSs

(1 of 2)

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-1
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Figures Go to

APC UPS LED icons for Versions A, B, and C outdoor ONTs and business ONT Figure TNG 100-9

FlexNet UPS icons for Version D SOHO outdoor ONTs only Figure TNG 100-10

(2 of 2)

Table TNG 100-2: Table list

Tables Go to

Outdoor ONTs

Versions A, B, D, and E outdoor ONT LEDs Table TNG 100-3


Versions A and B outdoor ONT RJ-45 LEDs Table TNG 100-4

Versions D and E outdoor ONT RJ-45 LEDs Table TNG 100-5

LP MDU outdoor ONT LEDs Table TNG 100-6

LP MDU outdoor ONT RJ-45 LEDs Table TNG 100-7

Indoor ONTs

Version A and Version C (I-010E-C) indoor ONT LEDs Table TNG 100-8

Version A, Version C (I-010E-C), I-020G-F, and Version E indoor ONT RJ-45 LEDs Table TNG 100-9

Version B and H indoor (I-020E-B and I-020E-H), and I-020G-F ONT LEDs Table TNG 100-10

Version C (I-211M-C) and Version E indoor ONT LEDs Table TNG 100-11

Version C (I-211M-C) indoor ONT RJ-45 LEDs Table TNG 100-12


Modular ONTs and service units

Modular ONT LEDs Table TNG 100-13

Business ONTs

Business ONT LEDs Table TNG 100-15

UPSs

APC UPS LEDs for indoor, Version D SOHO outdoor, business, and modular ONTs Table TNG 100-16

APC UPS LEDs for Versions A, B, and C outdoor ONTs and business ONT Table TNG 100-17

FlexPoint UPS LEDs for ANSI outdoor ONT deployments only Table TNG 100-18

FlexNet UPS LEDs for Version D SOHO outdoor ONTs only Table TNG 100-19
CyberShield CS 24 UPS LEDs for indoor and outdoor ONTs Table TNG 100-20

Outdoor ONT LEDs


The following are outdoor ONTs:

• Version A: O-210E-A, O410E-A, and O211E-A


• Version B: O-210E-B, O-211E-B O-420E-B, and O-421E-B
• Version E: O-211M-E
• Version D small office home office (SOHO): O-820G-D and O-821G-D
• LP MDU ONTs: O-24121V-E, O-24120V-E, O-24121G-A, and O-24120G-A

TNG 100-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

The outdoor ONT versions provide a variety of service capabilities. The ONT status LEDs
on these units are the same except the RJ-45 LEDs for the D and E versions differ from
the A and B version RJ-45 LEDs.

This section describes outdoor ONT LEDs as follows:

• Figure TNG 100-1 illustrates Version B outdoor ONT LEDs (O-421E-B)


• Figure TNG 100-2 illustrates Version D outdoor ONT LEDs
• Figure TNG 100-3 illustrates the LP MDU ONT LEDs
• Table TNG 100-3 provides ONT LED descriptions for Versions A, B, D, and E outdoor
ONTs
• Table TNG 100-4 provides RJ-45 LED descriptions for Versions A and B outdoor
ONTs
• Table TNG 100-5 provides RJ-45 LED descriptions for Versions D and E outdoor
ONTs
• Table TNG 100-6 provides ONT LED descriptions for the LP MDU ONTs
• Table TNG 100-7 provides RJ-45 LED descriptions for the LP MDU ONTs

Figure TNG 100-1: Version B outdoor ONT LEDs (O-421E-B)

Craft port

EPC
CRAFT

RTN GRN
AC FAIL SLT
RPLC BATT BRN
BATT MISS ORN
LOW BATT BLU

LINK
1
MODE
RJ-45 status LEDs
T R LINK
2
MODE TEL

LINE
1

LINE
2

LINE
3

LINE
4

ONT status LEDs


PWR

BTRY

FAIL

VID

DATA

NTWK

MGMT

POTS

MGMT

18211

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-3
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Figure TNG 100-2: Version D SOHO outdoor ONT LEDs

TR
TR
BLK

PWR

TR
LINE
1
BTRY

TR
LINE
2
FAIL
LINE
3
VIDEO

TR
LINE
ONT status LEDs 4
DATA

TR
LINE
5
NTWK

TR
LINE
6
MGMT
INTF

TR
LINE
7
POTS
LINE
8

TR
ETHERNET
Ethernet port 1 RJ-45 status LEDs
LINK

1 TR
MODE

TR

ETHERNET
Ethernet port 2 RJ-45 status LEDs
TR
LINK

2
MODE

18889

TNG 100-4 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

Figure TNG 100-3: LP MDU outdoor ONT LEDs

POWER

BTRY

FAIL

VIDEO

DATA

NWK

MGMT
INTF
POTS

DATA1

DATA2
LEDs DATA3

DATA4

DATA5

DATA6

DATA7

DATA8

DATA9

DATA10

DATA11

DATA12

18940

Table TNG 100-3: Versions A, B, D, and E outdoor ONT LEDs

Indicator Color Description

PWR Off Not powered


Green Power is available

BTRY Off Battery alarm set or battery not provisioned


Green Battery good, charged, and there is no battery alarm

FAIL Off Equipment 100% operational


Red Equipment failure or not ranged, synchronized

(1 of 2)

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-5
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Indicator Color Description

VID (1) Off Video signal above acceptable level or not provisioned
Red Video signal below acceptable level

DATA Off No link or data not provisioned


Green Link active

NTWK Off 1490 nm data path is unavailable


Green 1490 nm data path is available

MGMT Off No communication between OLT/ONT


Green Full communication between OLT/ONT
Green flashing ONT disabled

POTS Off All customers on-hook


Green Any customer is off-hook
Green flashing In SLID entry mode

MOCA (2) Off Not powered


Green Provisioned and registered
Green flashing Activity (approximately 1 s on, 1 s off)

(2 of 2)

Notes
(1) The VID LED is only functional for RF video-equipped ONTs.
(2) The MOCA LED is only functional for MOCA equipped ONTs.

Table TNG 100-4: Versions A and B outdoor ONT RJ-45 LEDs

Indicator Color Description

LINK Off Not detected


Green Link active
MODE Off 10 Mb/s operation
Yellow 100 Mb/s operation

Table TNG 100-5: Versions D and E outdoor ONT RJ-45 LEDs

Indicator Color Description

LINK Off Not detected


Green Link active

MODE Off 10 Mb/s operation


Green 100 Mb/s operation
Flashing green 1000 Mb/s operation

TNG 100-6 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

Table TNG 100-6: LP MDU outdoor ONT LEDs

LED name Off Green Red

POWER Not powered Power is available —

BTRY Battery alarm or battery not Battery good and charged —


provisioned

FAIL Equipment 100% operational — Equipment failed or not


and ranged/synchronized ranged/synchronized

VIDEO Video signal above acceptable — Video signal below acceptable


level or not provisioned level

DATA No Link or data not At least one data link is active —


provisioned (aggregate)

NETWORK 1490 nm data path is 1490 nm data path is —


unavailable/non-operational available/operational
MGMT INTF No communication, ranging, Full communication, ranging, —
synchronization between synchronization between
P-OLT/ONT P-OLT/ONT
Green flashing indicates ONT
disabled

POTS All customer phones are Any customer phone is off-hook —


on-hook (aggregate)
Green flashing indicates SLID entry
mode

DAT1 through VDSL link not active (VDSL LP VDSL link active (VDSL LP MDU —
DAT12 MDU ONT) ONT)
Ethernet link not active (GE LP A solid green light indicates the
MDU ONT) respective Ethernet link is active
(GE LP MDU ONT)
A flashing green indicates either
receiving or transmitting activity on
the respective Ethernet link (GE LP
MDU ONT)

Table TNG 100-7 provides the LEDs on the RJ-45 Ethernet connector which is unused.

Table TNG 100-7: LP MDU outdoor ONT RJ-45 LEDs

LED name Off Green Red

LINK Link down/inactive Ethernet link up/active (data in —


either direction)

ACT No activity on Ethernet link Activity on Ethernet link —

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-7
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Indoor ONT LEDs


There are three versions of the indoor ONTs as follows:

• Version A: I-221E-A and I-220E-A


• Version B: I-020E-B (AA and AB variants), I-221E-B, and I-020E-H (AB variant)
• Version C: I-010E-C, I-211M-C
• Version E: I-211M-E

These ONTs provide a variety of service capabilities. The ONT status LEDs and the
RJ-45 LEDs are the same for the Version A models and Version C I-010E-C indoor
ONTs. The ONT status LEDs are the same for the Version C I-211M-C and Version E
indoor ONTs while the RJ-45 LEDs differ. The RJ-45 LEDs for the Version E indoor ONT
are the same as for the Version A models and Version C I-010E-C indoor ONTs.
However, the Version B variants indoor ONTs have unique status LEDs.

This section describes indoor ONT LEDs as follows:

• Figure TNG 100-4 illustrates indoor ONT LEDs for Version A and Version C
(I-010E-C)
• Figure TNG 100-5 illustrates Version B and H indoor ONT LEDs (I-020E-B and
I-020E-H)
• Table TNG 100-8 provides ONT LED descriptions for Version A and Version C
(I-010E-C) indoor ONTs
• Table TNG 100-9 provides RJ-45 LED descriptions for Version A, Version C
(I-010E-C), and Version E indoor ONTs
• Table TNG 100-10 provides ONT LED descriptions for version B and H indoor ONTs
• Table TNG 100-11 provides ONT LED descriptions for Version C (I-211M-C) and
Version E indoor ONTs
• Table TNG 100-12 provides RJ-45 LED descriptions for Version C (I-211M-C) indoor
ONTs

TNG 100-8 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

Figure TNG 100-4: Version A and Version C (I-010E-C) indoor ONT LEDs

No1007

Figure TNG 100-5: Version B and H indoor ONT LEDs (I-020E-B and I-020E-H)

PON.MANAGEMENT
ENET0.LINK/ACT
POWER

PON.NETWORK

PON.MANAGEMENT

ENET1.LINK/ACT

ENET0.LINK/ACT

PON.NETWORK
ENET1.LINK/ACT

POWER

18794

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-9
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Table TNG 100-8: Version A and Version C (I-010E-C) indoor ONT LEDs

Indicator Color Description

EQPT Off Not powered


Green Power available and battery is good
Green flashing Booting
Red ONT equipment failure
Amber Battery alarm

PON Off Not powered


Green PON is in service, ranged, and communicating to the ONT
Green flashing Ranging
Red Loss of physical layer, startup failure, or link mismatch
Red flashing ONT disabled
Amber BIP errors detected

MGMT Off Not established


Green OMCI established
Red ONT alarms present
Amber EMEA alarm present
Flashing Green ONT disabled

Data Off Not provisioned


Green Service provisioned
Green flashing ONT Tx/Rx WAN (PON)
Red ONT blocked and waiting for 802.1x authentication

Voice Off Not provisioned


Green Provisioned with the VoIP service registered
Green flashing Phone off-hook
Red VoIP related alarm

IP_TV Off Not provisioned


Green Joined at least 1 stream
Receiving multicast IP video streams
Green flashing

RF_TV Off Not provisioned


Green Provisioned and operating normally
Red Provisioned but NOK (for example, low signal)

Table TNG 100-9: Version A, Version C (I-010E-C), I-020G-F, and Version E indoor ONT RJ-45 LEDs

Indicator Color Description

LINK Off Link not detected


Green Link active
Green flashing Link detected and activity present

MODE Off 10 Mb/s operation


Green 100 Mb/s operation
Green flashing 1000 Mb/s operation

TNG 100-10 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

Table TNG 100-10: Version B and H indoor (I-020E-B and I-020E-H), and I-020G-F ONT LEDs

Indicator Color Description

POWER Off Not powered


Green 3.3 V dc power is available

PON.NETWORK Off Not ranged


Green PON is in service, ranged, and communicating to the ONT
Red Equipment failure or not ranged or synchronized

PON.MANAGEMENT Off OMCI not established, no communication between P-OLT and ONT
Green OMCI established, full communication between P-OLT and ONT

ENET0.LINK/ACT Off Ethernet 0 link failure


Green Ethernet 0 link is good
Green flashing Ethernet 0 link is in Tx/Rx activity

ENET1.LINK/ACT Off Ethernet 1 link failure


Green Ethernet 1 link is good
Green flashing Ethernet 1 is in Tx/Rx activity

Table TNG 100-11: Version C (I-211M-C) and Version E indoor ONT LEDs

Indicator Color Description

PWR Off Not powered


Green Power is available

BTRY Off Battery alarm set or battery not provisioned


Green Battery good, charged, and there is no battery alarm
FAIL Off Equipment 100% operational
Red Equipment failure or not ranged, synchronized

VID (1) Off Video signal above acceptable level or not provisioned
Red Video signal below acceptable level

DATA Off No link or data not provisioned


Green Link active
NTWK Off 1490 nm data path is unavailable
Green 1490 nm data path is available

MGMT Off No communication between OLT/ONT


Green Full communication between OLT/ONT
Green flashing ONT disabled

POTS Off All customers on-hook


Green Any customer is off-hook
Green flashing In SLID entry mode

MOCA (2) Off Not powered


Green Provisioned and registered
Green flashing Activity at target bit rate (1 s on, 1 s off)

Notes
(1) The VID LED is only functional for RF video-equipped ONTs.
(2) The MOCA LED is only functional for MOCA equipped ONTs.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-11
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Table TNG 100-12: Version C (I-211M-C) indoor ONT RJ-45 LEDs

Indicator Color Description

LINK Off —
Green Link active

MODE Off 10 Mb/s operation


Yellow 100 Mb/s operation

Modular ONT and service unit LEDs


There is one version of the modular ONT, the M-300-A (AA and AB variants). The
M-300-A variants have the same ONT status RJ-45 LEDs.

Up to three service units (S-840V-As) can be installed in the M-300-A ONTs and have
service unit-specific status LEDs.

This section describes modular ONT and service unit LEDs as follows:

• Figure TNG 100-6 illustrates modular ONT LEDs


• Figure TNG 100-7 illustrates service unit LEDs
• Table TNG 100-13 provides LED descriptions for modular ONTs
• Table TNG 100-14 provides LED descriptions for service unit LEDs

TNG 100-12 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

Figure TNG 100-6: Modular ONT LEDs

+48V
OUTPUT +48V RTN
-48V RTN INPUT
-48V

LINK ACT
SWRD INTF

POWER
BATTERY
FAIL
VIDEO
LED Indicators DATA
NETWORK
MGMT
INTF
POTS

CRAFT

EPC 1 GND
JUMPER 1
LOW 2 GND ENVIRONMENTAL
BATTERY NO 2 ALARMS
ALARMS RPLC 3 GND
ON 3
ALARM GND NOT USED

18359

Figure TNG 100-7: Service plug-in unit LEDs

S-840V-A
status LEDs

DAT_EQMT

POTS

DAT 4
J8

DAT 3

DAT 2

DAT 1

18345

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-13
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Table TNG 100-13: Modular ONT LEDs

LED name Off Green Red

Ethernet port LEDs (unused)

LINK Link down/inactive Ethernet link is up/active (data in —


either direction

ACT No activity on Ethernet link Activity on Ethernet link —

Motherboard LEDs

POWER Not powered Power is available —

BATTERY Battery alarm or battery not Battery good and charged —


provisioned

FAIL Equipment 100% operational — Equipment failed or not


and ranged/synchronized ranged/synchronized

VIDEO Video signal above acceptable — Video signal below acceptable


level or not provisioned level

DATA No link or data not provisioned At least one data link is active —
(aggregate)

NETWORK 1490 nm data path is 1490 nm data path is —


unavailable/non-operational available/operational
MGMT INTF No communication, ranging, Full communication, ranging, —
synchronization between synchronization between OLT/ONT
OLT/ONT Green flashing indicates ONT
disabled

POTS All customer phones are Any customer phone is off-hook —


on-hook (aggregate)
Green flashing indicates SLID entry
mode

Table TNG 100-14: Service plug-in unit LEDs

LED name Indicates Off Red Green

DAT_EQMT Locally detected Not alarmed Alarm condition —


hardware failure exists
POTS Any POTS line No lines off-hook — —
off-hook

DAT4 Data activity for No data activity — Indicates data


each VDSL port activity on VDSL
line 4

DAT3 Indicates data


activity on VDSL
line 3

DAT2 Indicates data


activity on VDSL
line 2

DAT1 Indicates data


activity on VDSL
line 1

TNG 100-14 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

Business ONT LEDs


The business ONTs provide a variety of service capabilities. Figure TNG 100-8 illustrates
the business ONT LEDs. Table TNG 100-15 provides LED descriptions for business
ONTs.

Figure TNG 100-8: Business ONT LEDs

CRAFT

1
BLK

2
PWR
LINE
1
3
BTRY
LINE
2
4
FAIL T
LINE
3
VIDEO
R
LINE
ONT status LEDs 4
5
DATA
LINE
5
6
NTWK
LINE
6
MGMT 7
INTF
LINE
7
POTS
LINE
8 TR

Ethernet port 1 RJ-45 status LEDs ETHERNET


LINK

TR

1
MODE

TR
TR

DS1/E1 port 1 RJ-48C status LEDs DS1


EQPT

1
EQPT SF

DS1/E1 port 2 RJ-48C status LEDs


2
SF

DS2

18960

Table TNG 100-15: Business ONT LEDs

Indicator Color Description

ONT status LEDs

PWR Off Not powered


Green Power is available

(1 of 2)

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-15
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

Indicator Color Description

BTRY Off Battery alarm set or battery not provisioned


Green Battery good, charged, and there is no battery alarm

FAIL Off Equipment 100% operational


Red Equipment failure or not ranged, synchronized

VID (1) Off Video signal above acceptable level or not provisioned
Red Video signal below acceptable level
DATA Off No link or data not provisioned
Green Link active

NTWK Off 1490 nm data path is unavailable


Green 1490 nm data path is available

MGMT Off No communication between the P-OLT and the ONT


Green Full communication between P-OLT and the ONT
Green flashing The ONT is disabled

POTS Off All customers on-hook


Green Any customer is off-hook
Green flashing In SLID entry mode

Ethernet port status LEDs

LINK Off Not detected


Green Link detected
Flashing green Link detected and activity is present

MODE Off 10 Mb/s operation


Green 100 Mb/s operation
Flashing green 1000 Mb/s operation
DS1/E1 port status LEDs

SF Off Not provisioned


Green Link operational
Yellow Rx link or Rx facility problem ENV.397 (LOS, LOF, BER, etc.)

EQPT Off Not provisioned


Red TDM equipment problem ENV.374

(2 of 2)

Note
(1) The VID LED is only functional for RF video-equipped ONTs.

UPS LEDs
The ONTs use a variety of UPS equipment, so LED status indicators vary depending on
the type of UPS equipment deployed.

TNG 100-16 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
TNG 100 — ONT LEDs

This section describes LEDs for UPS equipment as follows:

• Table TNG 100-16 provides APC UPS LED descriptions for indoor, Version D
(O-821G-D) outdoor, business, and modular ONTs
• Figure TNG 100-9 and Table TNG 100-17 describe the APC UPS LEDs for Version
A, B, and C outdoor ONTs and business ONT
• Table TNG 100-18 provides FlexPoint UPS LED descriptions for ANSI outdoor ONT
deployments only
• Figure TNG 100-10 and Table TNG 100-19 describe the FlexNet UPS for Version D
(O-821G-D) outdoor ONT deployments only
• Table TNG 100-20 describes the CyberPower CyberShield CS 24 UPS for
deployments of certain indoor and outdoor ONTs

Table TNG 100-16: APC UPS LEDs for indoor, Version D SOHO outdoor, business, and modular ONTs

Name Indicator Color Description

AC present Green Operating on ac power

Green High-charge mode


flashing

Yellow Operating on battery

DC output on Green DC output is present

Battery bad Red Battery is missing or needs replacement

Figure TNG 100-9: APC UPS LED icons for Versions A, B, and C outdoor ONTs and business ONT

Table TNG 100-17: APC UPS LEDs for Versions A, B, and C outdoor ONTs and business ONT

LED name Status

Operating on Operating on Low battery Overload Bad battery (3)


ac power battery power shutdown (1) condition (2)

AC Present Green Yellow Off Green Green or yellow

DC Output Green Green Off Off Green

Battery Bad Off Off Off Off Red

Notes
(1) Occurs when operating on battery for an extended period.
(2) If the UPS shuts down due to overload, it automatically restarts after 6 s.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 TNG 100-17
3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
TNG 100 — ONT LEDs

(3) Replace battery. If the outdoor ONT power cable with beeper assembly is installed, an audible alarm sounds.

Table TNG 100-18: FlexPoint UPS LEDs for ANSI outdoor ONT deployments only

Name LED Description

Normal Steady green Output OK

Standby operation Blinking green Powering outdoor ONT on UPS battery power

Replace battery Steady red Battery needs to be replaced

Low battery Blinking red Battery is low or missing

Faulted battery Blinking red and green Unit is faulted or the battery is drained

Figure TNG 100-10: FlexNet UPS icons for Version D SOHO outdoor ONTs only

Normal Backup battery Replace


operation is in use battery
18919

Table TNG 100-19: FlexNet UPS LEDs for Version D SOHO outdoor ONTs only

Name Color Description

System Green Normal mode of operation


Battery Yellow Power supply is operating from the battery pack

Replace battery Red DC output present

Table TNG 100-20: CyberShield CS 24 UPS LEDs for indoor and outdoor ONTs

Name Indicator Color Description

AC Green Operating on ac power

Green High-charge mode


flashing

Yellow Operating on battery

OUTPUT Green DC output is present

BATTERY Red Battery is missing or needs replacement

TNG 100-18 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10
ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Glossary

5526 AMS EM 5526 Access Management System Element Manager


A UNIX-based, client-server controller for the 7342 ISAM FTTU.
5528 WAM 5528 Web-based Access Manager
The 5528 WAM is a web server-based network manager. The 5528 WAM
allows registered users to connect to the NE through the Internet or craft
port, which provides a uniform and simplified method of monitoring,
provisioning, and configuring NEs.
AES Advanced Encryption Standard
ANSI American National Standards Institute
A non-profit, nongovernmental body supported by over 1000 trade
organizations, professional societies, and companies; ANSI was established
for the creation of voluntary industry standards.
APC American Power Conversion
ARP address resolution protocol
ARP is a TCP/IP protocol used to convert an IP address into a physical
address, such as an Ethernet address.
ASIC Application Specific Integrated Circuits
AWG American Wire Gauge
AWG is a standard measuring gauge for non-ferrous conductors.
BATA Battery A
BATB Battery B

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 GL-1


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Glossary

BATRET Battery Return


BER Bit Error Rate
Measure of transmission quality expressed as the percentage of received bits
in error compared to the total number of bits received.
CES Circuit Emulation Service
CID Channel Identifier or Consecutive Identical Digit
CLEC Competitive Local Exchange Carrier
CLEI Common Language Equipment Identifier
CLI Command Line Interface
A workstation access method interface that uses CLI commands to
communicate with a network element in the 7342 ISAM FTTU network.
CO Central Office
Telephone switching center that connects subscribers within a telephone
network.
CODEC Coder Decoder
CPE Customer Premise Equipment
CPLD Complex Programmable Logic Device
CRN customer release notes
The CRN provides details about particular hardware or software load,
including part numbers, fixed and outstanding defects, and special
information of use to operations and technical planning staff.
CTAG Correlation Tag
DHCP Dynamic Host Configuration Protocol
A client/server service that is an extension of the BOOTP protocol. DHCP
simplifies the configuration of a client workstation since no IP addresses,
subnet masks, default gateways, domain names, or DNSs must be
programmed. With DHCP, this information is dynamically leased from the
DHCP server for a predefined amount of time. Because the information is
stored on a server, it centralizes IP address management, reduces the number
of IP addresses to be used, and simplifies maintenance. RFC 2131 defines
DHCP.
DLP Detailed Level Procedure
E-MAN Ethernet Metropolitan Area Network
EMC Electromagnetic Compatibility
The EMS and EMI ability of equipment to function normally in an
electromagnetic environment and not to generate intolerable
electromagnetic interference to other equipment in the same environment.

GL-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Glossary

EMI Electromagnetic Interference


EMS EMS is expanded two ways:
1 Element Management System
2 Electromagnetic Susceptibility

EPC External Power Connection


ESD Electrostatic Discharge
ETSI European Telecommunications Standards Institute
The European counterpart to ANSI. Established to produce
telecommunication standards integration in the European community for
users, manufacturers, suppliers, and Post Telephone and Telegraph
administration.
FCC U.S. Federal Communications Commission
FGND Frame Ground
FPGA Field Programmable Gate Array
FTP File Transfer Protocol
A protocol by which clients can transfer files to a server. Commonly used to
transfer files to a web server for websites or to download files from the web
to install.
FTTU Fiber To The User
A high-speed fiber-optic cable technology for the delivery of broadband
services to the home or office over an Ethernet PON.
GE Gigabit Ethernet
Ethernet interface that operates at 1000 Mb/s.
GEM GPON Encapsulated Module
GMII Gigabit Ethernet Media Independent Interface
GNDF Ground Frame
GPON Gigabit Passive Optical Network
GUI Graphical User Interface
A user screen that includes menus, tables, or icons to query or change data;
usually distinguished from the CLI.
IEEE Institute of Electrical and Electronics Engineers
A worldwide engineering publishing and standards-making body. It is the
organization responsible for defining many of the standards used in the
computer, electrical, and electronics industries.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 GL-3


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Glossary

IP Internet Protocol
Connectionless packet-switching protocol that works with TCP.
IPTV IP Video Television
The delivery of video services over an end-to-end IP infrastructure. IPTV
can include various classes of video services including video on demand,
broadcast TV, video conferencing, and mobile video.
IS In Service
ISAM Intelligent Services Access Manager
DSL access multiplexer that operates in a packet aggregation network. The
ISAM enables the deployment of triple play services, such as video on
demand, high-definition TV, and broadcast TV services for all subscribers
simultaneously.
ITU International Telecommunication Union
Standards organization that develops international telecommunications
recommendations.
IXL Index List
JTAG Joint Test Action Group
LAN Local Area Network
LED Light Emitting Diode
A semiconductor diode that emits light when a current is passed through it.
LT Line Termination
LU Living Unit
A single residence within a multi-dwelling residence such as an apartment
in an apartment building.
MAC Media Access Control
The IEEE sublayer in a LAN that controls access to the shared medium by
LAN-attached devices.
MD5 message digest 5
MD5 is a security algorithm that takes an input message of arbitrary length
and produces as an output a 128-bit message digest of the input. MD5 is
intended for digital signature applications, where a large file must be
compressed securely before being encrypted.
MLT Mechanized Loop Test
MoCA Multimedia over Coax Alliance
MTA Metallic Test Access

GL-4 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Glossary

MUNI Municipal CLEC


NEBS Network Equipment Building System
Performance, quality, environmental, and safety standards set by Bellcore
for telecommunications equipment.
NEC U.S. National Electrical Code
nm One billionth (10-9) of a meter
NSP Network Service Provider
NT Network Terminal
NTP NTP is expanded two ways:
1 Non-Trouble Procedure
2 network time protocol
An Internet protocol that network devices use to synchronize their
clocks.

NTP network time protocol


An Internet protocol that network devices use to synchronize their clocks.
OBC On-board Controller
OLT Optical Line Terminal
ONT Optical network terminal
Equipment that provides voice, video and data services, and terminates an
7342 ISAM FTTU network at a subscriber location. ONTs provide services
to a residence, a business location, or a multi-dwelling residence, such as an
apartment complex or condominium. Services can include POTS,
high-speed Ethernet, and video.
OOS Out Of Service
The status of a primary rate link when it is out of service.
P-OLT Packet Optical Line Termination
The fully assembled shelf in the 7342 ISAM FTTU system. The P-OLT
consists of the following NT boards for redundancy: one AACU board, and
18 OLT boards.
PDF PDF is expanded two ways:
1 Power Distribution Frame
2 Portable Document Format

PE Protective Earth

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 GL-5


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Glossary

PON Passive Optical Network


A fiber-based network that uses passive splitters to deliver signals to
multiple users.
POTS Plain Old Telephone Service
Narrowband, voice-only telephone service.
PSTN Public Switched Telephone Network
Telephone network based on normal telephone signaling and ordinary
switched long distance telephone circuits.
RA Return Authorization
RG Routing Gateway
RGMII Reduced GMII
RGW Residential Gateway
RH Relative Humidity
RJ-45 A single-line jack for digital transmission over ordinary, untwisted or
twisted phone wire. It is the interface for 10 Base-T and 100Base-T Ethernet
standards.
RX Receive
On the ONT side, Rx is the downstream direction. On the LT side, Rx is the
upstream direction.
SC/APC Standard Connector / Angled Physical Contact
SC/UPC Standard Connector / Ultra Physical Contact
SIP Session Initiation Protocol
An application-layer control (signaling) protocol for creating, modifying,
and terminating sessions with one or more participants. These sessions
include Internet telephone calls, multimedia distribution, and multimedia
conferences.
SLA Service-Level Agreement
SLIC Subscriber Line Interface Circuit
SLID Subscriber Location Identification
A 10-character string in the network element manager on an ONT to allow
enhanced automated service to be turned up.
SoC System-on-Chip
SOHO Small Office Home Office

GL-6 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Glossary

STB Set-Top Box


The electronic box connected to a television set. The STB receives the
incoming CATV signal and is connected to the television coaxial cable.
TAP TAP is expanded two ways:
1 Test Access Port
2 Trouble Analysis Procedure

TL1 Transaction Language 1


Language for controlling network elements.
TLS transparent LAN service
The interconnection of LANs at different sites to appear as one LAN to
users. TLS is used to transport subscriber VLAN traffic across a network
while keeping traffic in each VLAN secure and separate from other
subscriber VLANs.
TNG Training Document
TWP Twisted Pair
TX Transmit
UDS Unit Data Sheet
UL Underwriters Laboratories, Inc.
UNI User-to-Network Interface
UPS Uninterruptible Power Supply
An FTTU component that provides emergency backup power for POTS at a
subscriber location.
URL Uniform Resource Locator
USB Universal Serial Bus
VAC Volts Alternating Current
VDC Volts Direct Current
VDSL Very high speed Digital Subscriber Line
A technology that enables very high-speed asymmetric data transmission
rates over a single, twisted pair copper telephone wire, but at shorter ranges
than other xDSL types.
VLAN Virtual LAN
A VLAN divides a physical LAN into multiple virtual LANs; the members
are not necessarily based on location. VLAN specifications are contained in
IEEE 802.1Q.

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 GL-7


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Glossary

VOD Video On Demand


A service that allows many users to request the same videos at the same time.
Requires a high-end video server with hundreds of gigabytes of storage.
VoIP Voice over IP
VoIP transmits voice traffic digitally. VoIP carries voice transmissions in
packets and uses IP instead of using legacy PSTN circuit-switched
technologies and protocols. VoIP avoids the tolls that are charged for POTS.
W Watt
WDM Wavelength Division Multiplexing
A means of increasing the data-carrying capacity of an optical fiber by
simultaneously operating at more than one wavelength.

GL-8 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Index

Numbers business ONT


LEDs, TNG 100-15
7342 ISAM FTTU
ANSI C
electrical guidelines, xi
laser safety guidelines, xii cables
safety standards, x electrical guidelines, xi, xix
electrical cabling, xi, xix optical cable restraints, xii, xx
environmental requirements, xiii, xx
ETSI D
electrical guidelines, xviii DF alarm, TAP 108-1
laser safety guidelines, xix dial tone, TAP 102-3
safety standards, xviii
functional description, 2-2 E
laser classification, xii, xx
laser output level, xii, xx electrical
protective earth, xi, xix cabling, xi, xix
safety guidelines, vii, xv safety guidelines, xi, xviii
electrostatic discharge, xi, xix
A EMC/EMI compliance, x, xviii
ENET, TAP 102-3
alarm filters, DLP 109-1 environmental requirements, xiii, xx
alarms, TAP 100-1, TAP 105-1 environmental standards compliance, x, xviii
optical power thresholds, DLP 105-1 EQPT alarm, TAP 108-1
equipment safety standard compliance, x, xviii
B
Ethernet
BATTERY LED, TAP 103-1 performance monitoring, TAP 102-2
BTRY LED, TAP 103-1

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 IN-1


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Index

F — ONT equipment

F modular ONTs, TNG 100-12


ONTs, TNG 100-1
FAIL LED outdoor ONTs, TNG 100-2
troubleshooting, TAP 103-1 service unit ONTs, TNG 100-12
fault isolation troubleshooting, TAP 103-1, TAP 104-1
alarms, TAP 100-1 UPS, TNG 100-16
common fault conditions, TAP 102-1 LINK LED
physical connectivity, 2-2 troubleshooting, TAP 102-3
service-independent issues, 2-3 LOA alarm, TAP 105-1, TAP 108-1
service-related issues, 2-3 local loopbacks, DLP 106-1
summary, 2-2 loopbacks, DLP 106-1
threshold crossing alerts, TAP 101-1 LOS alarm
tools, 2-3 ONT general, TAP 104-1, TAP 106-1,
TAP 108-1
G
M
GPON
optical power level, DLP 104-1 MEM alarm, TAP 105-1, TAP 108-1
optical power thresholds, DLP 105-1 modular ONT
restoring power, TAP 107-1
H modular ONTs
LEDs, TNG 100-12
how to use this document, 1-2
N
I
NEWONT alarm, TAP 102-3
INACT alarm, TAP 104-1, TAP 106-1,
TAP 108-1 O
indoor ONTs
LEDs, TNG 100-8 OMCICOMM alarm, TAP 105-1
installation problems, TAP 102-3 ONT equipment
alarm filters, DLP 109-1
L alarms, TAP 100-1, TAP 105-1
ANSI
LAN provisioning, TAP 102-3
electrical guidelines, xi
laser
laser safety guidelines, xii
ANSI standards compliance, xi
safety guidelines, vii
classification, xii, xx
safety labels, viii
ETSI standards compliance, xviii
safety standards, x
optical cable restraints, xii, xx
common fault conditions, TAP 102-1
output level, xii, xx
electrostatic discharge, xi, xix
safe operation, xii, xx
environmental requirements, xiii, xx
safety guidelines, xii, xix
ETSI
LCD alarm, TAP 104-1, TAP 106-1
electrical guidelines, xviii
LEDs
laser safety guidelines, xix
business ONTs, TNG 100-15
safety guidelines, xv
indoor ONTs, TNG 100-8

IN-2 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Index

ONT equipment (continued) — Safety guidelines

safety labels, xvi power


safety standards, xviii LED, TAP 103-1, TAP 104-1
functional description, 2-2 restoring, TAP 107-1
GPON optical power level, DLP 104-1 POWER LED, TAP 103-1, TAP 104-1,
GPON optical power thresholds, TAP 107-1
DLP 105-1 protective earth, xi, xix
laser classification, xii, xx PWR
laser output level, xii, xx LED, TAP 103-1, TAP 107-1
loopbacks, DLP 106-1 PWR LED, TAP 104-1, TAP 104-1
operation status monitoring, TAP 102-3
performance monitoring, TAP 102-2 R
protective earth, xi, xix
troubleshooting remote loopbacks, DLP 106-1
LEDs, TAP 103-1, TAP 104-1
S
new installation, TAP 102-3
optical signal level, TAP 106-1 Safety guidelines
troubleshooting PONs, TAP 108-1 ANSI
troubleshooting rogue ONTs, TAP 108-1 electrical guidelines, xi
VoIP call statistics, DLP 103-1 EMC/EMI compliance, x
ONTDISABLED alarm, TAP 104-1, environmental standards compliance, x
TAP 106-1, TAP 108-1 equipment safety standard, x
ONTENET laser product standards, xi
performance monitoring, TAP 102-2 laser safety guidelines, xii
ONTVDSL safety instructions, vii
performance monitoring, TAP 102-2 safety labels, viii
operation status reports, TAP 102-3 safety standards, x
optical power threshold alarms, DLP 105-1 environmental requirements, xiii, xx
optical signal, TAP 106-1 ESD safety guidelines, xi, xix
outdoor ONT ETSI
restoring power, TAP 107-1 electrical guidelines, xviii
outdoor ONTs EMC/EMI compliance, xviii
LEDs, TNG 100-2 environmental standards compliance,
xviii
P equipment safety standard, xviii
PEE alarm, TAP 108-1 laser product standards, xviii
performance monitoring reports, TAP 102-2 laser safety guidelines, xix
phone, TAP 102-3 safety instructions, xv
physical connectivity, 2-2 safety labels, xvi
physical layer, TAP 104-1 safety standards, xviii
PON laser operation, xii, xx
physical layer problems, TAP 104-1 optical cable restraints, xii, xx
POTS symbols, vii, xv
common fault conditions, TAP 102-3 telecommunication equipment resistibility,
xi, xviii
warnings, vii, xv

Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10 July 2007 IN-3


3FE 51532 AAAA TCZZA Edition 01 ONT Troubleshooting Guide
Index

safety labels — warnings

safety labels, viii, xvi V


SD alarm, TAP 104-1, TAP 106-1, TAP 108-1
service unit ONTs VDSL
LEDs, TNG 100-12 performance monitoring, TAP 102-2
SF alarm, TAP 108-1 video, TAP 102-3
software alarms; See alarms visual indicators, TNG 100-1
step description, 1-2 VoIP, TAP 102-3
SUF alarm, TAP 104-1, TAP 106-1, VoIP call statistics, DLP 103-1
TAP 108-1
symbols, vii, xv W

T warnings, vii, xv

T1/E1
loopbacks, DLP 106-1
telecommunication equipment resistibility, xi,
xviii
threshold crossing alerts, TAP 101-1
TL1 commands, TAP 100-1, TAP 101-1,
TAP 102-1
TOP layers, 1-2
troubleshooting
alarm filters, DLP 109-1
alarms, TAP 100-1, TAP 105-1,
TAP 105-1
common fault conditions, TAP 102-1
GPON optical power level, DLP 104-1,
DLP 105-1
LEDs, TAP 103-1, TAP 104-1
optical signal level, TAP 106-1
phone, TAP 102-3
PON, TAP 108-1
power, TAP 103-1, TAP 104-1,
TAP 107-1
rogue ONTs, TAP 108-1
threshold crossing alerts, TAP 101-1
video, TAP 102-3
VoIP call statistics, DLP 103-1

U
UPS
ac power, TAP 103-1
LEDs, TNG 100-16

IN-4 July 2007 Alcatel-Lucent 7342 ISAM FTTU ONT R04.04.10


ONT Troubleshooting Guide Edition 01 3FE 51532 AAAA TCZZA
Customer documentation and product support

Customer documentation
http://www.alcatel-lucent.com/osds

Product manuals and documentation updates are available through the Alcatel-Lucent Support
Documentation and Software Download service at alcatel-lucent.com. If you are a new user
and require access to this service, please contact your Alcatel-Lucent sales representative.

Technical support
http://www.alcatel-lucent.com/support

Customer documentation feedback


documentation.feedback@alcatel-lucent.com
© 2007 Alcatel-Lucent. All rights reserved.
3FE 51532 AAAA TCZZA Edition 01