IHBD

CHENNAI – 600088

HR AUDIT (Lesson Ref.PG-02A)

OBJECTIVE:

Before you conduct any Audit, first decide the objective(s) of the Audit to be conducted
in your Organisation/Department/Section/Project/Employee-wise or whatever the
classification of groups:

Objectives may be as follows:

1. Organisation Culture (feels the deviation)

2. Change in HR Policy (Up-dation at par with Competitive Organisations)
3. Skill Inventory (To match with Job Description and Future Needs)
4. Retention of the best
5. Training Needs
6. Motivational Factors (including de-motivational already prevalent)
7. Communication Standards (as set by Organisation)
8. Job Satisfaction (including Job Dissatisfaction/No Job Satisfaction)
9. Stress Measurement
10. Welfare

The above are only sample topics where you can conduct Audit and if required, you can
add as per your requirement.
Who Conducts the HR Audit:

A committee should be formed with the approval of the Management. This committee
should comprise of Line Managers and HR Manager.

It is imperative that in all Audit exercises, HR Manager must take initiative and action-
plan. Action Plan must be prepared in consultation with Line Managers and with the
approval of Management. Action Plan may be set periodically or project-wise or
Objective-wise or employee-wise:
Period and Duration:

There can be 3 types of Audits, i.e.

1) Formal and Regular
2) Informal
3) Random Method
4) Incident-based/Reports/Results-based

Audit conducted thro Formal and Regular has its own merits and de-merits. Since
everything is planned one and the results cannot meet your objectives. A sort of well
cooked food will be served because of your prior plan. False Attitude will be presented
may be out of fear. Generally Planned Audit can be influenced by out-ward show and it
is very difficult to measure the inner core to meet your objective.
For that matter, Informal and Random Method can be highly useful in collecting the data
to meet your objectives. Very rarely it can also fail but if you have a matured approach
and organization involvement, definitely you can do justice in Random Sampling.
Incident-based/Report/Result-based Audits will help you a lot in Training Needs.
Formal Audits can be highly useful in Man-power Planning, Job Description, welfare,
salary packages, and identifying Motivational Factors.

While setting the Audit Plan you can draw 2 types of Audits:
1. Regular and formal one.
2. Regularly Informal and Random

Remember, Audit job is not an occasional and periodic one, it is your daily routine job.
Do Audit regularly both by Formal and Informal. For that matter, your discussion with
any employee on any topic in your organization, it must be focused more on Audit-
oriented.

DEVELOP YOUR AUDIT SKILL ACCORDINGLY.

How to Develop Audit Skills?
1) Be a Facilitator in your approach rather than an Authoritative
2) Be Un-biased
3) Be friendly
4) Accept the Criticism and healthy ideas
5) Appreciate the strength of a person
6) In any discussion, co-relate with respective objective or if objective is not there,
create the objective and match it.
7) You must be a Motivational and Communication Model
8) Develop Listening Skills
9) Develop Learning Skills
10) You must know to differentiate between “Want” and “Need”. Job-related and
organization related are Needs. Outer peripheral of the need is Want.

CHECK-LIST:

A Good home-work must be done before doing a Regular and Periodic Audit. Well-
contained Check-list must be prepared. Let it be crisp and cover all points to reach your
set objective. Try to give numerical value to all your questionnaires so that it will
facilitate to obtain evidential data. You are conducting the Audit to measure the present
level of performance.
SKILL INVENTORY:

Classify Skills under 3 categories such as Attitude, Skills and Knowledge.

Let your check list must include:
Available Skills and Knowledge
Then you match it with Actual Requirement as per Job Details.
Generally Attitude cannot be audited at the time of regular Audit and many times it can
be pretended one also.
Attitude Audit can be consulted with Supervisors or HODs.

You must audit in parallel with traits definitely required on Attitude, Skills and
Knowledge for the particular job or project. You must know the factor of Weightage. A
special type of HR Skills are required while deciding on Weightage.

For example, weightage on Punctuality is more for down-line than the higher category.
Weightage of Leadership and Motivational Factors is more for higher category than the
lower category. Stress Control is more in higher level than the lower level.

Audit micro-level in down-line category and macro-level audit is for higher level.

Ratio of Audit Questionnaires:

Generally, you can split 50% for Skills, 30% or 40% for Knowledge and 20% for Attitude
for higher level. 50% for Skills, 20% for Knowledge and 30% for Attitude for down-line.
Instead of selecting traits in general, go mirco-level splits in Traits that are particularly
required for the said target. It is better to consult line Managers before or while setting
the Questionnaires. In Technical Category, give more weightage to Work Methods. All
include questionnaires on control of Re-work, Rejection and Continuous Improvement
attaining thro ASK. You can allocate the percentage and weightage level of ASK as per
the needs of the Job Demand.

INFORMAL AUDIT:

Conduct Informal Audits thro personal Discussions, observations, case studies, role play
and so on. But get the evidences.

RANDOM AUDIT:

During regular Audit, try to do random audit method. That reveals the exact and true
picture of the evidences. Never influenced by the Auditee. If you are so, then your very
purpose of Audit gets defeated. Keep in mind the organization and Job Demands and
also the employee development. Instead of checking in chronological order, demand data
in random way.
AUDIT REPORT

After collecting the data with evidences, consolidate the data as follows:

Available Data
Scope for Improvement
Short-fall and also Excess if found
Reasons for Short-fall
Excess ASK (Can it be utilised for organisation purpose?)
Recommendations

Instructions: It is again advised that it is the onerous responsibility of the HR

Professionals to conduct HR Audit. For each creative ideas and action, do not expect
Management’s instructions. Only you will have to guide the Management and Line
Managers in bringing any HR System and its Operation. Hence for Audit exercise also,
be creative and initiative and action-oriented.

DIPLOMA QUESTION:

Dear Course Participants,

Kindly design a Regular Audit Check-list on “Retention” of your employees in the

category of middle-level, may be Engineers/Supervisors/below Manager level.

I will send the sample Audit Format after receipt of your draft Audit Format.