3 | Progress test
Working with words
Which continent or world region are these
countries in?
1 Hungary, Sweden _________
2 Nigeria, Botswana _________
3 Ecuador, Argentina _________
4 Saudi Arabia, Oman _________
5 Malaysia, New Zealand _________
Match sentences from a telephone caller (6–10) to
the workplace he / she calls (a–e).
6 ‘Can I speak to the Warehouse Manager about
our delivery, please?’ ____
7 ‘Is Mike there? He works in Research and
Development.’ ____
8 ‘Hello, can I have a price for item R-33,
please?’ ____
9 ‘Hello, I have the new parts for Production.
Do you need them today?’ ____
10 ‘Could I leave a message forn the Head of
Administration?’ ____
a Sales Office
b Factory
c Head Office
d Technical Centre
e Distribution Centre
Language at work
Complete these three conversations with words
from the list.
any Are there there’s Is there there are
there isn’t a some an there aren’t
Conversation 1:
A 11_________ a Thai restaurant in the city
centre?
B Yes, that’s right. The Blue Boat.
Business Result Elementary Progress Test 3
A Is it good?
B Yes, not bad. There are 12_________ nice fish
dishes. But there aren’t 13_________ parking
spaces in the centre. So take the bus.
Conversation 2:
A Can I help you?
B Yes, is there 14_________ coffee machine
here?
A Yes, 15_________ two actually. There’s one in
the canteen and there’s another in the factory.
16
B _________ any in this building?
A No, 17_________. Sorry!
Conversation 3:
A Hello, is there 18_________ Internet cafe near
this hotel?
B No, 19_________. But take the 32 bus to the
centre - 20_________ a bus stop at the end of
this road.
Business communication
Complete this telephone conversation with the
missing words.
A Hello, the Dubai Grand Hotel. Can I
21
h_________ you?
B Yes, could I 22s_________ to the manager,
please?
A I’m sorry but he isn’t 23a_________ at the
moment. Can I 21t_________a message?
B Thanks. It’s Danuta Norvig. Can he call me
25
b_________ as soon as possible? My
26
n_________ is oh seven eight eight, three
five four, three seven eight two.
A So 27t_________ ’s Danuta Norvid on oh
seven eight, three five four, three seven eight
two. Is that 28r_________?
B No, it’s zero seven 29d_________ eight.
A OK. I’ll 30g_________ him your message.
B Thanks for your help.
A You’re welcome.
Result _________ / 30 marks
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Speaking test
Role cards
Copy this page and cut out the role cards for the students. Students should do both role-plays. Then use the
Speaking test results form to evaluate each student’s performance. You can then cut out the results and give
them to the students.

Student A Student B

1 Telephone Maston Retail and leave a message.
Remember to start and end the call correctly:
 you want to speak to Ms Harper
 leave your real name and telephone
number and ask Ms Harper to call you
back as soon as possible.
2 You work for Expos Conference Centre.
Answer Student B’s phone call. The
Conference Manager isn’t here this morning.
Ask Student B to spell his / her name and
leave a contact number. Take a message.
1 You work for Maston Retail. Answer Student
A’s phone call. Ms Harper isn’t in the office
today. Ask Student A to spell his / her name
and leave a contact number. Take a message.
2 Telephone Expos Conference Centre and leave
a message. Remember to start and end the call
correctly:
 you want to speak to the Conference
Manager
 leave your real name and telephone
number and ask the Conference
Manager to call you back as soon as
possible.

Speaking test results

Use these forms to evaluate the students.

Student A Student B
Can the student … Didn’t do this Yes, but with Yes, did this Can the student … Didn’t do this Yes, but with Yes, did this
(0 points) some mistakes very well (0 points) some mistakes very well
(1 point) (2 points) (1 point) (2 points)
start the call start the call

ask to speak to ask to speak to

someone someone

leave a message leave a message

take a message take a message

end the call end the call

Result ______________ / 10 marks Result ______________ / 10 marks

Business Result Elementary Progress Test 3 Photocopiable © Oxford University Press