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Contact: +971508560482
Email : Asimnawaz760@gmail.com
Skype : asim.Nawaz73
Carrer Objectives:
I am professional with 3.5 year of Experience in” Customer Service” and seeking a Position of Customer service
supervisor in Emirates Group Dnata where i can use my skills Positive attitude, stress tolerance, Resolving conflicts,
Communication skills ,serving customer to put Quality impression on customer to Achieve and bring value for
Company Objectives.
Key Skills
Patience , Positive Attitude , People Oriented, Analytical skills , Organizational Skills ,Attention to Detail
Deadline-Oriented , Adaptability, Quality Focus, Negotiation, Listening Skills, Resolving Conflict.
Professional EXPERIENCE
Key Responsibilities
Build sustainable relationships of trust through open and interactive communication.
Identify and assess customers’ needs to achieve Customer satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
on the customer issues.
Greet customers warmly and ascertain problem or reason for calling.
Compile reports on overall customer satisfaction.
Effectively answer all customer queries.
Good personal presentation, especially when working with customers face to face;
Emirates Rock Crusher U.A.E JANUARY 2017 to May 2017
Key Responsibilities:
M.B.A Master of Business Administration with specialization in Financial Management (cumulative G.P.A of 3.63)
from The Agriculture University of Peshawar. (2014-2015)
Bachelor of Commerce in Accounting. (2011-2012)
Computer skills
• QuickBooks • Peach tree • MS office • Tally 9.0 & ERP • intermediate Excel
PERSONAL PROFILE