Leadership and Team Management (MGMT623)

Assignment 01
Marks: 15 Due Date: 6th February 2019
Students are advised to carefully read the below given scenario before attempting the
assignment.

Scenario:

Mr. Usman is a manager at XYZ Company. He is managing a whole department and around 15
employees in the department are reporting to him. Mr. Sabir, one of the senior most employees
of the department is very efficient person but has some behavioral issues. He is team lead of 5
member team, working on a project and is reporting to Mr. Usman. Mr. Sabir is often found
shouting at someone or calling names of other. At the time of performance appraisal, Mr. Usman
decided to talk about his behavior. Mr. Usman told Mr. Sabir that he is pleased with his
performance in most areas but want him to develop better interpersonal skills and empathy in
him.

At the end of the meeting Mr. Usman observed that Mr. Sabir seems very happy from his
appraisal. A month later, Mr. Usman noticed that interpersonal communication and the behavior
of Mr. Sabir have not been changed. He wondered if he has communicated his message to Mr.
Sabir rightly.

Question: 01 (5 marks) (word limit 100)

Identify the barrier to effective communication that has caused ineffectiveness of the
communication. Provide reasoning to justify your answer.

Question: 02 (5 marks) (word limit 100)

Keeping in view the communication process, at which stage the communication process was
distorted? Explain.

Question: 03 (5 marks) (word limit 100)

What steps Mr. Usman could have taken to communicate his message effectively?
IMPORTANT INSTRUCTIONS:

DEADLINE:
 Make sure to upload the solution file before the due date on VULMS
 Any submission made via email after the due date will not be accepted.

FORMATTING GUIDELINES:
 Use the font style “Times New Roman” or “Arial” and font size “12”.
 It is advised to compose your document in MS-Word format.
 Use black and blue font colors only.

RULES FOR MARKING

Please note that your assignment will not be graded or graded as Zero (0), if:
 Word limit is not followed
 It is submitted after the due date.
 The file you uploaded does not open or is corrupt.
 It is in any format other than MS-Word or Open Office; e.g. Excel,
 PowerPoint, PDF etc.
 It is cheated or copied from other students, internet, books, journals etc.