Comprehensive Project On "CRM Practises and Customersastisfacton in Logistic Industry" (Responses)

Timestamp 1. Name of the Organizat2. Contact person design 3.
Since how long your comp

1/21/2019 0:03:22 Maruti bitumen pvt ltd Director More Than 8 Years
1/21/2019 11:03:28 SKH Enterprise Ankur Bhai 5-8 Years
1/21/2019 17:54:10 Vinit Polymer Ashok Bhai 3-5 Years
1/21/2019 18:03:09 Micron Marketing Purchase Manager More Than 8 Years
1/23/2019 17:32:01 English Agro Purchase Manager More Than 8 Years

1/24/2019 22:05:58 AABAD FOOD PVT.LTD Gm More Than 8 Years
1/24/2019 22:39:38 GHB PACKAGING Manager More Than 8 Years
1/26/2019 18:41:24 Coolline mrfs pvt ltd Pm 5-8 Years
1/26/2019 18:48:16 K b mehta industries Owner More Than 8 Years
1/26/2019 18:54:20 Jupiter dyes Gm More Than 8 Years
1/26/2019 18:59:36 Jay veer agro products Manager More Than 8 Years
1/26/2019 19:04:22 Gitosha machine tools Pm More Than 8 Years
1/26/2019 19:19:07 Yogeshwar profile Owner More Than 8 Years
1/26/2019 19:24:55 the indian hume pipe co l 25830221 3-5 Years
1/26/2019 19:26:50 Windsor machines ltd Operation manager More Than 8 Years
1/26/2019 19:34:38 Worldtex speciality chemiGm More Than 8 Years
1/26/2019 19:49:54 Unique dye chem Om More Than 8 Years
1/26/2019 19:53:25 Unique retrade pvt ltd Gm 5-8 Years
1/26/2019 20:09:27 Unison metal ltd Gm More Than 8 Years
1/26/2019 20:14:59 Uttam industries Manager More Than 8 Years
1/26/2019 20:22:42 Bodal chemicals ltd Gm More Than 8 Years
1/26/2019 20:29:09 V j hydraulics Operation manager More Than 8 Years
1/26/2019 20:33:01 V.R CABLES & PLASTIC I Purchase manager More Than 8 Years
1/26/2019 20:41:49 V R ENTERPRISE Owner More Than 8 Years
1/26/2019 20:48:33 Vihan engineering pvt ltdManager 5-8 Years
1/26/2019 20:53:12 Vihim engineers and fabriGeneral manager 5-8 Years
1/26/2019 21:01:30 Vijay engineering Manager 5-8 Years
1/26/2019 21:09:18 Parth chem & technology Operation manager More Than 8 Years
1/26/2019 21:14:13 Parth dyes& intermediateManager More Than 8 Years
1/26/2019 21:23:38 Parth engineers & consul Manager More Than 8 Years
1/26/2019 21:29:52 Parth equipment Operation manager More Than 8 Years
1/26/2019 21:36:13 Parth rubber tech pvt ltd head of purchase More Than 8 Years
1/26/2019 21:47:39 Western refra cast pvt ltdRasik patel More Than 8 Years
1/26/2019 21:51:30 Whirler centrifugals pvt lBranch manager More Than 8 Years
1/26/2019 21:54:06 Wilson chem corporationpurchase manager 5-8 Years
1/26/2019 21:56:30 Win engineering pvt ltd general manager More Than 8 Years
1/28/2019 22:51:01 Kaizon products Manager More Than 8 Years
1/28/2019 23:01:25 Kalaria dyestuff industrieOperation manager 5-8 Years
1/28/2019 23:45:35 Hindprakash tradelink pvt.manager More Than 8 Years
1/28/2019 23:58:07 Shreeji organics director 5-8 Years
1/29/2019 0:08:36 Win flex ltd general manager More Than 8 Years
1/29/2019 0:16:20 gokul industries senior manager More Than 8 Years
1/29/2019 0:29:33 Navkar Fabric Industries Purchase Manager More Than 8 Years
1/29/2019 0:29:38 yamuna adyogik vasahat semployee 5-8 Years
1/29/2019 0:46:23 Gopal chemicals Purchase manager More Than 8 Years
1/29/2019 23:35:31 Oswal chemicals Manager More Than 8 Years
1/29/2019 23:52:51 Vishwa machinery pvt ltdG.M More Than 8 Years
1/29/2019 23:54:59 Orion PVT.LTD Gm More Than 8 Years
1/30/2019 21:57:01 Matulaya dye chem Manager More Than 8 Years
1/30/2019 22:04:38 K B MEHTA INDUSTRIES Operation manager More Than 8 Years
1/30/2019 22:12:41 Jivan chem industries Manager 5-8 Years
1/30/2019 22:31:18 Giriraj industries Manager 5-8 Years
1/30/2019 22:46:38 Esdee paints ltd Manager More Than 8 Years
1/30/2019 22:56:46 Colourzone chem tech Gm 5-8 Years
1/30/2019 23:06:11 Vagmine dyestuff Manager 5-8 Years
1/30/2019 23:09:56 Ushanti colour chem pvt lGm More Than 8 Years
1/30/2019 23:14:58 Swelore engineering pvt lManager 5-8 Years
1/30/2019 23:20:07 Anar chemical Gm More Than 8 Years
1/30/2019 23:25:17 Sspm systems & engineersOm More Than 8 Years
1/30/2019 23:37:57 Ratandeep industries Om 5-8 Years
1/30/2019 23:43:42 Speed-o-controls pvt ltd Om More Than 8 Years
1/30/2019 23:52:24 Wellplain engineering co Manager More Than 8 Years
1/30/2019 23:58:21 Walia engineering associat
Manager More Than 8 Years
1/31/2019 0:15:09 Mars exports Manager More Than 8 Years
1/31/2019 0:17:40 Sukem GM More Than 8 Years
1/31/2019 0:25:13 Mahendra& co. G.M More Than 8 Years
1/31/2019 0:28:00 Mangal textiles ltd Om 1-3 Years, More Than 8 Ye
1/31/2019 0:31:41 Arochem Manager More Than 8 Years
1/31/2019 22:25:15 Dhara chemicals Gm More Than 8 Years
4.Have you ever change yo5.If yes, let us know why? 6.How does your service p6.How does your service p
Yes Because of prices., BecausWeekly Weekly
No 15 Days Weekly
Yes Because of poor service quWeekly Daily
Yes Because of poor service q15 Days Weekly
Yes Due to odd route., Any ot Monthly 15 Days

Yes Because of prices., BecausMonthly Daily
Yes Because of prices., Becaus15 Days Daily
Yes Because of prices., Becaus15 Days Weekly
No Weekly Daily
Yes Because of prices., BecausWeekly Daily
No Weekly Weekly
No Weekly Daily
Yes Because of prices., Not de15 Days Weekly
Yes Because of prices., Not deWeekly Weekly
Yes Because of prices., Becaus15 Days 15 Days
No Monthly Weekly
Yes Because of prices. Weekly Daily
Yes Because of poor service qu15 Days Weekly
No 15 Days Weekly
Yes Because of prices. Monthly Weekly
Yes Because of prices. Weekly Daily
Yes Because of any dispute., DDaily Weekly
Yes Not delivering on time. Weekly Daily
Yes Any other reason or requ Daily Monthly
No Weekly Weekly
No 15 Days Weekly
No Weekly Monthly
Yes Because of poor service quMonthly Monthly
No Weekly 15 Days
No Weekly Weekly
No 15 Days Weekly
No 15 Days Monthly
Yes Because of prices., BecausMonthly Monthly
No 15 Days Weekly
No 15 Days Weekly
Yes Because of prices., Due to15 Days Weekly
No 15 Days Weekly
No 15 Days Weekly
No 15 Days Weekly
No Weekly Daily
Yes Because of prices., Any o 15 Days Weekly
No 15 Days Weekly
No Weekly Daily
No 15 Days Weekly
No Weekly Daily
Yes Because of prices., BecausMonthly Monthly
No Any other reason or requ Monthly Weekly
No Because of prices., BecausDaily Weekly
Yes Because of poor service qu15 Days 15 Days
6.How does your service p6.How does your service p7.What is the purpose of 7.What is the purpose of
Monthly Monthly Price New Service
Monthly 15 Days New Service Price
15 Days Weekly New Service Price
15 Days Weekly New Service New Service

Monthly Monthly New Service Price
Monthly Monthly Price Price
Weekly Monthly Price Price
15 Days Monthly Price Price
15 Days 15 Days Price New Service
15 Days 15 Days Price Price
15 Days 15 Days New Service Price
15 Days Monthly Introduction of Company Price
Daily 15 Days Price Price
Monthly Weekly Introduction of Company New Service
Weekly 15 Days Price New Service
15 Days Monthly New Service Price
Monthly Monthly New Service New Service
Monthly 15 Days Price New Service
15 Days Monthly New Service Introduction of Company
Monthly 15 Days Introduction of Company New Service
Monthly Monthly New Service Introduction of Company
15 Days Monthly Introduction of Company Price
Weekly Weekly New Service Price
Weekly Weekly Introduction of Company Price
Monthly 15 Days Price Price
Daily Daily New Service Price
15 Days 15 Days Price Price
Weekly Weekly Price Price
Weekly 15 Days New Service Price
Monthly Monthly Introduction of Company Introduction of Company
15 Days Weekly New Service New Service
Weekly Monthly Price New Service
Weekly Monthly New Service Introduction of Company
Monthly Monthly Introduction of Company Price
7.What is the purpose of 7.What is the purpose of 8.Rate your Satisfactio 8.Rate your Satisfactio
Introduction of Company Introduction of Company Satisfied Highly Satisfied
Introduction of Company New Service Satisfied Average
Introduction of Company Price Satisfied Dissatisfied
Introduction of Company New Service Highly Satisfied Satisfied

Price New Service Satisfied Satisfied
New Service Introduction of Company Average Satisfied
Introduction of Company New Service Average Average
New Service Introduction of Company Highly Satisfied Highly Satisfied
New Service Introduction of Company Average Average
New Service New Service Average Average
Price New Service Satisfied Average
New Service New Service Dissatisfied Dissatisfied
Price New Service Average Average
New Service New Service Satisfied Satisfied
Price New Service Dissatisfied Dissatisfied
Price Introduction of Company Satisfied Satisfied
Price Introduction of Company Highly Satisfied Highly Satisfied
New Service Introduction of Company Dissatisfied Dissatisfied
Introduction of Company Introduction of Company Highly Satisfied Satisfied
New Service New Service Highly Satisfied Highly Satisfied
New Service Price Satisfied Satisfied
New Service Introduction of Company Satisfied Satisfied
Introduction of Company Introduction of Company Dissatisfied Dissatisfied
New Service Price Highly Satisfied Satisfied
Introduction of Company New Service Highly Satisfied Satisfied
Price Introduction of Company Highly Satisfied Satisfied
Price Price Highly Satisfied Highly Satisfied
New Service New Service Satisfied Average
New Service Introduction of Company Highly Satisfied Satisfied
Introduction of Company Introduction of Company Dissatisfied Average
Introduction of Company Introduction of Company Highly Satisfied Satisfied
Price New Service Highly Satisfied Average
New Service Introduction of Company Satisfied Average
Introduction of Company Price Average Average
New Service Price Highly Satisfied Highly Satisfied
New Service Price Average Average
New Service Price Dissatisfied Dissatisfied
New Service New Service Highly Satisfied Satisfied
New Service Introduction of Company Dissatisfied Dissatisfied
Price Price Average Average
Price Introduction of Company Satisfied Highly Satisfied
New Service New Service Satisfied Satisfied
Introduction of Company Introduction of Company Dissatisfied Average
Introduction of Company Introduction of Company Highly Satisfied Highly Satisfied
8.Rate your Satisfactio 8.Rate your Satisfactio 8.Rate your Satisfactio 8.Rate your Satisfactio
Satisfied Satisfied Satisfied Highly Satisfied
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied
Dissatisfied Satisfied Highly Dissatisfied Highly Satisfied
Highly Dissatisfied Highly Dissatisfied Highly Dissatisfied Satisfied
Average Satisfied Average Satisfied

Satisfied Average Average Average
Satisfied Satisfied Satisfied Satisfied
Average Satisfied Average Average
Average Average Dissatisfied Satisfied
Highly Satisfied Highly Satisfied Highly Satisfied Highly Satisfied
Average Average Average Average
Satisfied Satisfied Average Average
Satisfied Average Satisfied Average
Dissatisfied Dissatisfied Dissatisfied Dissatisfied
Highly Satisfied Highly Satisfied Satisfied Satisfied
Average Average Average Satisfied
Average Highly Dissatisfied Dissatisfied Satisfied
Dissatisfied Average Average Highly Satisfied
Dissatisfied Average Satisfied Average
Highly Satisfied Highly Satisfied Satisfied Satisfied
Average Average Satisfied Satisfied
Highly Satisfied Average Average Satisfied
Satisfied Highly Satisfied Average Satisfied
Satisfied Average Satisfied Satisfied
Satisfied Dissatisfied Highly Dissatisfied Satisfied
Highly Satisfied Average Dissatisfied Satisfied
Highly Dissatisfied Average Dissatisfied Average
Satisfied Satisfied Average Satisfied
Dissatisfied Dissatisfied Dissatisfied Average
Satisfied Satisfied Highly Satisfied Highly Satisfied
Average Average Satisfied Average
Highly Satisfied Highly Satisfied Satisfied Highly Satisfied
Dissatisfied Average Average Average
Satisfied Highly Satisfied Highly Satisfied Satisfied
Highly Satisfied Average Satisfied Average
Satisfied Satisfied Average Dissatisfied
Satisfied Highly Satisfied Satisfied Highly Satisfied
Satisfied Satisfied Highly Satisfied Satisfied
Dissatisfied Highly Dissatisfied Dissatisfied Dissatisfied
Average Dissatisfied Average Satisfied
8.Rate your Satisfactio 9.Please answer below que9.Please answer below que9.Please answer below que
Satisfied Yes Yes No
Dissatisfied No No Yes
Highly Dissatisfied Yes No Yes
Dissatisfied Yes No No
Satisfied Yes No Yes

Average Yes Yes Yes
Satisfied Yes Yes Yes
Average Yes Yes Yes
Satisfied No No Yes
Highly Satisfied Yes Yes Yes
Average Yes Yes Yes
Dissatisfied Yes Yes Yes
Average Yes Yes Yes
Dissatisfied No No No
Average No No Yes
Average No No Yes
Average Yes Yes Yes
Average Yes Yes No
Average Yes Yes Yes
Average Yes No Yes
Highly Satisfied Yes Yes No
Dissatisfied Yes Yes Yes
Average No No Yes
Average No No Yes
Satisfied No Yes Yes
Satisfied No No Yes
Average Yes Yes Yes
Average Yes Yes Yes
Highly Satisfied No No Yes
Average Yes Yes Yes
Average Yes Yes Yes
Average No No No
Highly Satisfied Yes Yes No
Average No No Yes
Average Yes Yes No
Average Yes Yes No
Average No No No
Highly Dissatisfied Yes No No
Highly Dissatisfied Yes Yes Yes
9.Please answer below que10.Rate your satisfacti 10.Rate your satisfacti 10.Rate your satisfacti
Yes Average Average Average
No Average Dissatisfied Satisfied
No Average Dissatisfied Highly Satisfied
Yes Average Average Satisfied
No Highly Satisfied Average Dissatisfied

Yes Satisfied Average Satisfied
Yes Average Average Dissatisfied
Yes Satisfied Average Average
Yes Satisfied Satisfied Satisfied
Yes Satisfied Satisfied Average
No Satisfied Average Satisfied
No Average Average Average
Yes Highly Satisfied Highly Satisfied Highly Satisfied
No Dissatisfied Dissatisfied Dissatisfied
No Satisfied Satisfied Dissatisfied
No Highly Satisfied Satisfied Average
No Highly Satisfied Average Highly Satisfied
Yes Highly Satisfied Average Satisfied
Yes Highly Satisfied Satisfied Average
Yes Dissatisfied Dissatisfied Satisfied
Yes Satisfied Satisfied Highly Satisfied
Yes Average Satisfied Highly Satisfied
Yes Average Satisfied Average
Yes Satisfied Highly Satisfied Satisfied
No Average Dissatisfied Average
Yes Average Highly Satisfied Average
Yes Dissatisfied Dissatisfied Dissatisfied
Yes Average Satisfied Highly Satisfied
No Average Satisfied Average
Yes Average Satisfied Average
Yes Highly Satisfied Dissatisfied Average
Yes Highly Satisfied Satisfied Highly Satisfied
10.Rate your satisfacti 11.When does your service12.How do you find prices/13.Does your Service provi
Average Weekly Competitive Yes
Average Weekly, On Demand Competitive Yes
Highly Dissatisfied Weekly Low No
Highly Satisfied Weekly High Yes
Average 15 DAYS Low Yes

Average On Demand Competitive Yes
Dissatisfied Weekly Low Yes
Average 15 DAYS Competitive Yes
Average Weekly, 15 DAYS High Yes
Satisfied Weekly Competitive Yes
Average 15 DAYS Low No
Average Weekly Competitive Yes
Average Weekly High Yes
Average Weekly High No
Average Weekly Low Yes
Satisfied On Demand High Yes
Highly Satisfied Weekly Competitive Yes
Average On Demand Low Yes
Dissatisfied On Demand Competitive Yes
Highly Satisfied Weekly, 15 DAYS, On DemCompetitive Yes
Average Daily, Weekly, 15 DAYS Low, Competitive No
Highly Satisfied Weekly, 15 DAYS, On DemCompetitive Yes
Dissatisfied On Demand High No
Average On Demand Low, Competitive Yes
Average Weekly, 15 DAYS, On DemHigh Yes
Highly Satisfied Weekly, 15 DAYS, On DemLow Yes
Dissatisfied On Demand Competitive No
Average On Demand Low Yes
Dissatisfied 15 DAYS, On Demand Competitive No
Satisfied Weekly, 15 DAYS, On DemLow Yes
Highly Satisfied Daily Low No
Average On Demand Competitive No
Highly Satisfied On Demand High Yes
Average 15 DAYS Competitive Yes
Satisfied Daily, Weekly, 15 DAYS, Low, Competitive Yes
Satisfied 15 DAYS Competitive Yes
Satisfied Weekly, On Demand Low Yes
Average On Demand High No
Satisfied Weekly, 15 DAYS, On DemCompetitive Yes
Highly Satisfied Daily, On Demand Low Yes
Dissatisfied 15 DAYS Competitive No
Satisfied 15 DAYS Low, Competitive No
Satisfied On Demand High No
Satisfied On Demand Competitive Yes
Highly Satisfied Weekly Competitive Yes
Average Weekly High No
Satisfied Weekly, 15 DAYS, On DemHigh, Low, Competitive Yes
Satisfied 15 DAYS, On Demand Competitive Yes
Dissatisfied On Demand High Yes
Satisfied Weekly, 15 DAYS, On DemLow, Competitive No
Dissatisfied On Demand High Yes
Average Weekly, 15 DAYS Low, Competitive No
Average Daily, Weekly Competitive No
Highly Satisfied Weekly, 15 DAYS, On DemLow No
Dissatisfied On Demand High No
Average Weekly High, Competitive No
Average Weekly, 15 DAYS Low, Competitive Yes
Average Weekly, 15 DAYS High, Low, Competitive Yes
Satisfied On Demand High No
Satisfied Weekly Low Yes
Satisfied Weekly High, Low No
Satisfied Weekly High No
Satisfied On Demand Competitive Yes
Average 15 DAYS High No
Satisfied 15 DAYS, On Demand High Yes
Dissatisfied 15 DAYS Competitive Yes
Satisfied On Demand Low No
14.How does your service 15.How do you find the pa 16.Please answer these qu16.Please answer these que
Credit Period Flexible Yes Yes
Direct Cash Discount Flexible Yes Yes
Flexible Yes Yes

Credit Period Strict(Pay on Time) Yes Yes
Direct Cash Discount Strict(Pay on Time) Yes Yes
Strict(Pay on Time) No Yes
Direct Cash Discount Flexible Yes No
Strict(Pay on Time) No No
Credit Period Strict(Pay on Time) No Yes
Direct Cash Discount, CreFlexible Yes Yes
Direct Cash Discount, CreStrict(Pay on Time) Yes Yes
Direct Cash Discount, CreStrict(Pay on Time) Yes No
Direct Cash Discount Flexible No Yes
Direct Cash Discount Strict(Pay on Time) No No
Direct Cash Discount Strict(Pay on Time) Yes No
Credit Period Flexible Yes No
Direct Cash Discount Strict(Pay on Time) No No
Direct Cash Discount, CreFlexible No Yes
Credit Period Flexible No No
Credit Period Strict(Pay on Time) No Yes
Direct Cash Discount, CreFlexible Yes No
Flexible Yes Yes
Strict(Pay on Time) Yes Yes
Flexible Yes Yes
Flexible Yes Yes
Strict(Pay on Time) Yes Yes
Flexible Yes Yes
Flexible Yes Yes
Flexible Yes Yes
Direct Cash Discount Strict(Pay on Time) No Yes
Flexible Yes Yes
16.Please answer these qu17.If Yes, Duration. 18.Rate your Satisfactio 18.Rate your Satisfacti
Yes 15-20 Days Satisfied Average
No Dissatisfied Average
No Average Highly Satisfied
Yes Some % Prompt and Some
Average Highly Satisfied
No Satisfied Average
Yes One Week Satisfied Average
Yes One Week Average Average
Yes 15-20 Days Average Dissatisfied
Yes One Week Highly Satisfied Highly Satisfied
Yes Average Average
Yes 15-20 Days Average Satisfied
Yes 15-20 Days Highly Satisfied Satisfied
No Average Average
Yes 15-20 Days Average Average
Yes 15-20 Days Satisfied Satisfied
Yes One Week, 15-20 Days Satisfied Satisfied
Yes Average Dissatisfied
Yes One Week, 15-20 Days Highly Satisfied Highly Satisfied
No Dissatisfied Dissatisfied
Yes 15-20 Days, 1 Month, So Satisfied Satisfied
No 15-20 Days, 1 Month Average Average
Yes Average Average
Yes Some % Prompt and Some Satisfied Satisfied
Yes One Week, 15-20 Days Satisfied Highly Satisfied
No 15-20 Days Satisfied Average
Yes 15-20 Days Highly Satisfied Satisfied
No One Week Highly Satisfied Satisfied
No One Week Highly Satisfied Highly Satisfied
Yes One Week, 15-20 Days Average Average
Yes 1 Month Average Average
No 1 Month Dissatisfied Highly Dissatisfied
Yes 15-20 Days Satisfied Highly Satisfied
Yes Some % Prompt and Some
Average Average
No Satisfied Dissatisfied
Yes 1 Month Satisfied Average
Yes Average Average
Yes One Week, 15-20 Days Average Average
Yes Average Dissatisfied
Yes One Week, 15-20 Days Satisfied Satisfied
Yes Average Average
Yes One Week Satisfied Highly Satisfied
Yes 1 Month Average Average
Yes Average Average
Yes 1 Month Average Satisfied
No One Week, 15-20 Days Highly Satisfied Highly Satisfied
Yes 1 Month Satisfied Highly Satisfied
Yes 1 Month Average Satisfied
No Average Satisfied
Yes Average Average
18.Rate your Satisfacti 18.Rate your Satisfactio 18.Rate your Satisfacti 18.Rate your Satisfactio
Satisfied Average Highly Satisfied Highly Dissatisfied
Dissatisfied Highly Dissatisfied Average Satisfied
Satisfied Highly Satisfied Average Dissatisfied
Highly Satisfied Average Dissatisfied Highly Dissatisfied

Average Satisfied Satisfied Average
Average Satisfied Satisfied Satisfied
Average Average Highly Satisfied Satisfied
Average Satisfied Highly Satisfied Highly Satisfied
Satisfied Satisfied Highly Satisfied Average
Average Dissatisfied Average Average
Average Average Highly Satisfied Highly Satisfied
Highly Satisfied Satisfied Average Highly Satisfied
Satisfied Dissatisfied Average Highly Satisfied
Average Highly Satisfied Satisfied Satisfied
Satisfied Average Highly Satisfied Average
Average Satisfied Satisfied Highly Satisfied
Dissatisfied Average Dissatisfied Average
Satisfied Highly Satisfied Satisfied Average
Dissatisfied Highly Dissatisfied Average Satisfied
Average Satisfied Satisfied Average
Average Satisfied Average Highly Satisfied
Satisfied Average Average Average
Satisfied Average Highly Satisfied Dissatisfied
Dissatisfied Dissatisfied Average Average
19.Questions related ware 19.Questions related ware 19.Questions related ware 19.Questions related wareh
Yes No Yes Yes
Yes Yes No No
Yes Yes Yes Yes
Yes No No Yes
Yes No No Yes
No Yes No Yes
Yes Yes Yes Yes
Yes No Yes Yes
Yes Yes No Yes
Yes No Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes No Yes No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes No Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes No Yes
No Yes Yes No
Yes Yes No No
Yes No Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes No Yes Yes
Yes Yes No No
Yes No Yes Yes
Yes Yes Yes Yes
No Yes No No
No No Yes Yes
Yes Yes No Yes
Yes Yes Yes Yes
Yes No No No
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes No
Yes Yes No Yes
Yes No No Yes
Yes Yes No No
Yes Yes Yes Yes
19.Questions related ware 19.Questions related ware 20.Rate your satisfaction 20.Rate your satisfaction
Yes Yes Highly Satisfied Highly Satisfied
Yes Yes Satisfied Neutral
No No Satisfied Dissatisfied
No No Satisfied Neutral
No No Neutral Neutral
Yes Yes Neutral Satisfied
Yes No Dissatisfied Neutral
No No Dissatisfied Dissatisfied
Yes Yes Neutral Neutral
Yes Yes Dissatisfied Neutral
Yes No Satisfied Neutral
Yes Yes Satisfied Satisfied
No Yes Highly Satisfied Satisfied
Yes Yes Highly Satisfied Satisfied
Yes No Highly Satisfied Satisfied
Yes Yes Dissatisfied Dissatisfied
Yes Yes Satisfied Highly Satisfied
Yes Yes Dissatisfied Neutral
Yes Yes Satisfied Highly Satisfied
Yes No Highly Satisfied Satisfied
Yes No Satisfied Neutral
Yes No Neutral Satisfied
20.Rate your satisfaction 20.Rate your satisfaction 20.Rate your satisfaction 21.Answer the below questi
Satisfied Highly Satisfied Satisfied Yes
Dissatisfied Satisfied Dissatisfied Yes
Neutral Neutral Dissatisfied No
Dissatisfied Neutral Dissatisfied Yes
Satisfied Dissatisfied Highly Dissatisfied No

Neutral Neutral Neutral Yes
Neutral Neutral Satisfied No
Satisfied Satisfied Neutral No
Dissatisfied Satisfied Satisfied Yes
Highly Satisfied Highly Satisfied Highly Satisfied No
Dissatisfied Dissatisfied Dissatisfied Yes
Dissatisfied Satisfied Satisfied No
Satisfied Neutral Satisfied Yes
Dissatisfied Neutral Neutral Yes
Satisfied Satisfied Satisfied Yes
Highly Satisfied Highly Satisfied Highly Satisfied Yes
Neutral Dissatisfied Dissatisfied Yes
Neutral Dissatisfied Neutral Yes
Neutral Neutral Neutral No
Neutral Neutral Highly Satisfied Yes
Dissatisfied Dissatisfied Dissatisfied No
Satisfied Neutral Neutral Yes
Neutral Highly Satisfied Neutral Yes
Dissatisfied Satisfied Highly Satisfied Yes
Neutral Satisfied Highly Satisfied Yes
Dissatisfied Neutral Satisfied Yes
Satisfied Satisfied Highly Satisfied Yes
Satisfied Neutral Neutral No
Satisfied Highly Satisfied Satisfied No
Highly Dissatisfied Neutral Neutral Yes
Neutral Satisfied Highly Satisfied No
Neutral Satisfied Dissatisfied Yes
Neutral Satisfied Highly Satisfied No
Neutral Highly Dissatisfied Neutral Yes
Neutral Highly Satisfied Satisfied No
Neutral Neutral Satisfied Yes
Satisfied Satisfied Highly Satisfied Yes
Dissatisfied Dissatisfied Dissatisfied Yes
Satisfied Satisfied Neutral Yes
Neutral Neutral Satisfied Yes
Neutral Satisfied Satisfied Yes
Satisfied Dissatisfied Dissatisfied Yes
Satisfied Neutral Satisfied No
Highly Satisfied Satisfied Highly Satisfied Yes
Neutral Satisfied Dissatisfied Yes
21.Answer the below quest21.Answer the below questi21.Answer the below questi21.Answer the below questi
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes No
No No Yes No
Yes No No Yes
No Yes Yes No
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes No Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes No Yes No
No No Yes No
No Yes No Yes
No Yes Yes No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes No Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes No No
Yes Yes Yes Yes
No Yes No Yes
Yes Yes Yes Yes
Yes No Yes No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
No Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes No Yes No
Yes Yes Yes No
Yes No Yes Yes
No No No Yes
Yes Yes Yes Yes
21.Answer the below questi21.Answer the below quest21.Answer the below questi21.Answer the below questi
Yes Yes Yes Yes
No Yes No No
Yes No Yes Yes
No Yes No Yes
No No Yes No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes No Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes No Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
Yes Yes Yes No
No Yes Yes Yes
Yes No Yes No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes No No Yes
No Yes Yes Yes
No No Yes Yes
Yes Yes Yes Yes
Yes No Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes No Yes No
Yes No Yes Yes
No Yes No Yes
No Yes No Yes
Yes Yes Yes Yes
22.Rate your satisfaction 22.Rate your satisfaction 22.Rate your satisfaction 22.Rate your satisfaction
Highly Satisfied Satisfied Highly Satisfied Satisfied
Satisfied Dissatisfied Highly Satisfied Highly Satisfied
Dissatisfied Average Satisfied Dissatisfied

Satisfied Satisfied Satisfied Average
Average Average Average Dissatisfied
Satisfied Average Average Satisfied
Average Dissatisfied Average Dissatisfied
Average Dissatisfied Dissatisfied Dissatisfied
Satisfied Highly Satisfied Satisfied Average
Highly Satisfied Satisfied Satisfied Average
Highly Satisfied Satisfied Highly Satisfied Satisfied
Average Dissatisfied Satisfied Satisfied
Average Satisfied Dissatisfied Highly Dissatisfied
Dissatisfied Dissatisfied Average Average
Average Dissatisfied Dissatisfied Average
Average Satisfied Average Highly Satisfied
Highly Satisfied Average Highly Satisfied Satisfied
Average Highly Satisfied Highly Satisfied Satisfied
Highly Satisfied Highly Satisfied Satisfied Highly Satisfied
Satisfied Average Dissatisfied Average
22.Rate your satisfaction 22.Rate your satisfaction 23.Answer the below quest23.Answer the below quest
Highly Satisfied Satisfied Yes Yes
Average Dissatisfied Yes Yes
Satisfied Highly Satisfied Yes Yes
Dissatisfied Highly Dissatisfied Yes No
Average Dissatisfied Yes No

Average Average Yes Yes
Dissatisfied Highly Satisfied Yes Yes
Satisfied Satisfied Yes Yes
Satisfied Average Yes Yes
Dissatisfied Average Yes Yes
Highly Satisfied Highly Satisfied Yes Yes
Dissatisfied Dissatisfied Yes Yes
Dissatisfied Dissatisfied Yes No
Dissatisfied Dissatisfied No No
Average Satisfied Yes Yes
Dissatisfied Average No Yes
Highly Satisfied Average Yes Yes
Highly Dissatisfied Satisfied No No
Highly Satisfied Satisfied Yes No
Average Average No No
Average Dissatisfied Yes Yes
Satisfied Average Yes Yes
Dissatisfied Dissatisfied Yes No
Highly Satisfied Satisfied Yes Yes
Satisfied Dissatisfied Yes No
23.Answer the below quest23.Answer the below quest23.Answer the below questi23.Answer the below quest
Yes Yes Yes Yes
No No Yes No
Yes No Yes No
No No No Yes
Yes No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes No Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
No No Yes Yes
Yes No Yes Yes
No No Yes No
No Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No No Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes No No
Yes Yes Yes No
No Yes Yes No
Yes Yes Yes Yes
Yes No Yes No
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes No
Yes Yes Yes Yes
No No No No
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
Yes Yes Yes Yes
No Yes Yes Yes
No Yes Yes Yes
Yes No No Yes
No No Yes Yes
Yes Yes Yes Yes
24.Does your service provi25.If YES, how your servi 26.How much time is been 27.How does your service p
No Within 1 week By adjusting amount in fu
No 1 Months or More By written assurance to n
Yes Communicate, but withouWithin 15 Days By written assurance to n
Yes Communicate, but withou1 Months or More Refund Money
Yes Don’t communicate Within 1 week Refund Money

No Pay More Attention Within 1 week By adjusting amount in fu
No Within 15 Days By adjusting amount in fu
No Within 15 Days Refund Money
Yes Pay More Attention 1-2 Days Refund Money
Yes Pay More Attention 1 Months or More By adjusting amount in fu
Yes Pay More Attention Within 1 week By adjusting amount in fu
No Within 1 week Refund Money
No 1-2 Days By adjusting amount in fu
Yes Pay More Attention Within 15 Days By adjusting amount in fu
No Communicate, but withou1 Months or More By written assurance to n
Yes Pay More Attention Within 15 Days By written assurance to n
No Within 15 Days By written assurance to n
No Don’t communicate Within 15 Days By adjusting amount in fu
No Pay More Attention 1-2 Days By adjusting amount in fu
No Pay More Attention 1-2 Days By written assurance to n
No Pay More Attention Within 1 week Refund Money
Yes Pay More Attention Within 15 Days Refund Money
Yes Pay More Attention 1-2 Days By adjusting amount in fu
Yes Communicate, but withou1 Months or More By written assurance to n
Yes Don’t communicate 1 Months or More By written assurance to n
No 1-2 Days By written assurance to n
No Pay More Attention Within 15 Days By written assurance to n
Yes Pay More Attention Within 15 Days By adjusting amount in fu
Yes Pay More Attention Within 15 Days By written assurance to n
Yes Pay More Attention Within 1 week Refund Money
No Don’t communicate Within 1 week Refund Money
No Communicate, but withouWithin 1 week By written assurance to n
No 1 Months or More By adjusting amount in fu
No Within 1 week Refund Money
No Don’t communicate Within 1 week By written assurance to n
28.Rate your satisfaction 28.Rate your satisfaction 28.Rate your satisfaction 28.Rate your satisfaction
Highly Satisfied Satisfied Average Satisfied
Average Highly Dissatisfied Dissatisfied Average
Satisfied Highly Dissatisfied Highly Dissatisfied Dissatisfied
Dissatisfied Average Satisfied Highly Satisfied
Satisfied Highly Dissatisfied Average Satisfied

Satisfied Average Dissatisfied Average
Average Average Average Dissatisfied
Satisfied Satisfied Average Average
Highly Satisfied Satisfied Satisfied Satisfied
Satisfied Highly Satisfied Highly Satisfied Average
Average Average Highly Satisfied Satisfied
Highly Satisfied Highly Satisfied Highly Satisfied Satisfied
Highly Satisfied Satisfied Satisfied Highly Satisfied
Satisfied Dissatisfied Average Satisfied
Satisfied Highly Satisfied Satisfied Dissatisfied
Average Highly Dissatisfied Dissatisfied Average
Average Average Dissatisfied Average
Satisfied Average Dissatisfied Satisfied
Average Satisfied Highly Satisfied Satisfied
Highly Satisfied Highly Satisfied Satisfied Average
Satisfied Dissatisfied Average Average
28.Rate your satisfaction 28.Rate your satisfaction 29.Does your shipping ser 30.How does your service
Satisfied Satisfied Yes By Mail
Dissatisfied Satisfied Yes By phone Call
Satisfied Highly Satisfied No
Average Dissatisfied No By Personal Meeting
Average Satisfied Yes By Personal Meeting

Average Average Yes By phone Call
Dissatisfied Satisfied Yes By phone Call
Average Average Yes By Mail
Satisfied Satisfied Yes By phone Call
Satisfied Average Yes By Mail
Average Average Yes By Personal Meeting
Satisfied Satisfied Yes By Personal Meeting
Highly Satisfied Highly Satisfied Yes By phone Call
Average Average No
Highly Satisfied Highly Satisfied Yes By Personal Meeting
Highly Satisfied Highly Satisfied Yes By phone Call
Dissatisfied Dissatisfied No
Average Satisfied Yes By Mail
Highly Satisfied Highly Satisfied Yes By Personal Meeting
Average Average No
Dissatisfied Dissatisfied Yes By Mail
Satisfied Satisfied No By phone Call
Highly Dissatisfied Average No By Personal Meeting
Average Satisfied Yes By phone Call
Satisfied Average No
Average Average No
Highly Satisfied Satisfied Yes
Average Satisfied No
Highly Satisfied Satisfied Yes By Personal Meeting
Satisfied Satisfied No
Average Average No
Satisfied Highly Satisfied No By phone Call
Dissatisfied Dissatisfied Yes By Mail
Satisfied Highly Satisfied No
Average Average No
Satisfied Satisfied No
Average Average No
Highly Satisfied Highly Satisfied Yes By Mail
Dissatisfied Dissatisfied No
Average Average No
Satisfied Average Yes By phone Call
Average Average No
Average Average No
Average Satisfied No
Highly Satisfied Satisfied Yes By phone Call
Average Highly Satisfied Yes By phone Call
Average Average Yes By Personal Meeting
Satisfied Highly Satisfied Yes By Personal Meeting
Satisfied Average Yes By phone Call
31.When does your service32.Does your service provider improve his services after taking your Feedback?
After every shipment Yes
Once in a year Yes
After 3 months No
Half yearly Yes

After 3 months Yes
After 3 months Yes
After 3 months Yes
After 3 months Yes
After 3 months Yes
After 3 months Yes
After 3 months Yes
After 3 months Yes
After every shipment, AftYes
After every shipment, AftYes
Half yearly No
After 3 months Yes
Half yearly No
Half yearly No
After 3 months Yes
After every shipment No
Half yearly No
After 3 months Yes
Once in a year No
After every shipment, HalYes
Half yearly Yes

Once in a year No
After 3 months Yes

After 3 months Yes
After 3 months Yes

After 3 months Yes
After 3 months
After 3 months Yes
After 3 months, Half yearlYes

After 3 months Yes
Half yearly No
r Feedback?

Comprehensive Project On "CRM Practises and Customersastisfacton in Logistic Industry" (Responses)

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Comprehensive Project On "CRM Practises and Customersastisfacton in Logistic Industry" (Responses)

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Timestamp 1. Name of the Organizat2. Contact person design 3.

Since how long your comp

1/23/2019 17:32:01 English Agro Purchase Manager More Than 8 Years

Yes Due to odd route., Any ot Monthly 15 Days

15 Days Weekly New Service New Service

Introduction of Company New Service Highly Satisfied Satisfied

Average Satisfied Average Satisfied

Satisfied Yes No Yes

No Highly Satisfied Average Dissatisfied

Average 15 DAYS Low Yes

Credit Period Flexible Yes Yes

Highly Satisfied Average Dissatisfied Highly Dissatisfied

Satisfied Dissatisfied Highly Dissatisfied No

Average Satisfied Average Satisfied

Average Dissatisfied Yes No

Yes Don’t communicate Within 1 week Refund Money

Satisfied Highly Dissatisfied Average Satisfied

Average Satisfied Yes By Personal Meeting

Half yearly Yes

Half yearly Yes

After 3 months Yes

After 3 months Yes

After every shipment Yes

After 3 months Yes

After 3 months, Half yearlYes

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