Académique Documents
Professionnel Documents
Culture Documents
In
Enterprise Resource Planning
To study the functions of
different department
&
the organization structure
Of
2010
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DECLARATION
We declare that “this project report has been prepared by us and it has not
been previously formed the basis for the award of any degree or diploma or
similar titles”.
Semester: IV
Year: 2010
Name of College: MES College of Arts and Commerce, Zuarinagar.
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ACKNOWLEDGEMENT
We hereby take the opportunity to express our deep sense of gratitude to all
those who gave their wholehearted cooperation in the completion of our
project.
First of all we acknowledge our thanks to our guide Miss Liana Antao who
has extended for her timely guidance, assistance and encouragement which
has enabled us to plan and complete our work.
We extend our gratitude to our HOD Shri Sandeep M. Kadam who has always
been a source of enlightenment for us in assisting and supporting during the
course of our project.
We also express our sense of gratitude to our Principal Dr. Rajiv Hajirnis,
Vice Principal Dr. R.B.Patil who have been always encouraging in all our
efforts.
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CERTIFICATE
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Contents
Sr. No Content Pg. No
1. Objectives
2. Introduction
3. Business Of Goa Sahakar Bhandar
4. Requirement Analysis
5. Business Process Diagrams
6. Conclusion
7. Bibliography
Introduction to
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Goa Sahakar Bhandar
Goa Sahakar Bhandar is a Goan supermarket situated in Vasco-Da-Gama,
whose main head office is in Panjim. It was established in 1957. It also has
business in other parts of Goa.
The business of Goa Sahakar Bhandar is to provide good products, from
quality suppliers, to the customers so that there can be more demand from
customer side and better earning for the company. They sell products, all
products at a low price that is less then the market value, so that the
customers can spend their income in a more reliable manner. Their main
aim is to provide customer satisfaction in the best possible way. They offer
different schemes to customers or discounts on many products through the
way of discounts coupons, scratch cards etc. They provide products to
customers as soon as launched in market, which are newly introduced so
that people don’t have to wait for a long time to buy the products. There can
be no complaints from the customers about duplication of goods, because
the products sold are branded ones directly supplied from trusted suppliers
of companies.
The middle class people have an advantage of saving their income for their
use as the prices are low as compared to prices of goods in market.
Therefore it provides better facilities. Customer are therefore benefited.
GOA BUSINESS OF
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GOA SAHAKAR BHANDAR
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Business Modules in Goa Sahakar
Bhandar
[include only your business modules
drawn in flowcharts]
Finance
Strategic &
Operational Human
Planning Resources
Manufactu Logistics
ring ERP Management
System
Materials
Managemen Maintenance
t Management
Quality
Sales &
Management
Distribution
REQUIMENT ANALYSIS
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Business Organization, Roles and Responsibilities.
Manager: Manager plays a very important role in business processes. He
has to control the overflow of information for smooth running of
transactions. He acts as a controller of departments. He manages all the
steps involved in all the processes. He acts as a head upon whom the things
are binding.
Customer: Customer is an important person in business process. In a
business goods are manufactured which are then sold to customers. They
play a very important role. As they are the source from which the business
earns. They purchase products and provide money through which business
can continue. Goa Sahakar Bhandar conducts customer royalty programs
through which they provide offer, discounts etc. It is the responsibility of
customers to pay the money for the purchase they make. Customer should
be given full attention.
Suppliers: Suppliers also play a very important role in business. They
supply goods to the supermarkets for further business. It’s their
responsibility to supply goods mentioned in the list provided by the
manager of purchase department. Goods should be proper, in relation to
quality, quantity etc. It’s their responsibility to deliver goods in time,
because customers come and go, so transactions take place at a rapid speed.
Staff Members: Staff members are the workers working in the company.
They follow the steps mentioned by the manager. They should be quite
polite, friendly etc with their customers. It’s their responsibility to keep the
work going for better running of business.
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[Explain functions of each department.
Department mentioned in flowcharts].
Different Departments:-
HR department
Marketing department
Sales department
Purchase department
Accounts department
Production department
Stores department
Dispatch department
Quality Control department
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Symbol
Symbol Symbol Description
Name
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II) Branching and Control of Flow Symbols
Symbol
Symbol Symbol Description
Name
FlowLine
Flow line connectors show the direction
(Arrow,Connec
that the process flows.
tor)
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Off-Page Connector shows continuation of
a process flowchart onto another page.
When using them in conjunction with
Off-Page
Connectors, it's best to differentiate the
Connector
labels, e.g. use numbers for Off-Page
Connectors and capital letters for
Connectors
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processing flow diagrams than in process
flowcharts.
Symbol
Symbol Symbol Description
Name
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flowchart shape, even when multiple
documents are implied.
Symbol
Symbol Symbol Description
Name
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[ business process flowcharts should
be drawn.
Using autoshapes->flowcharts
sysmbols in Microsoft Word]
CONCLUSION
The basic objective of this project was
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BIBLIOGRAPHY
Books:
ERP Demystified by Alexis Leon
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Websites:
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