Seniors Guide PDF

Seniors’ Guide
2014/2015
Contents
Key Contacts.................................................................................................................................i
Messages for Manitoba Seniors................................................................................................iii
Table of Contents........................................................................................................................vi
1.0 Seniors Organizations and Supports 3
2.0 Active Living and Lifelong Learning 25
3.0 Addictions and Gambling 35
4.0 Caregiving and End-of-Life 41
5.0 Resources for Seniors with Disabilities 47
6.0 Financial 55
7.0 Health and Wellness 69
IMPORTANT INFORMATION: Health Care Directive, Emergency

Preparedness, Falls Prevention, Safety for Seniors............................Centre Tearout Section
8.0 Housing 99
9.0 Legal Matters and Identification 113
10.0 Safety and Security 121
11.0 Transportation 133
Alphabetical Index.................................................................................................................... 136
About This Guide

The Manitoba Seniors’ Guide is produced and distributed by the Seniors and Healthy Aging
Secretariat and the Manitoba Council on Aging, and is online at www.gov.mb.ca/shas.
Ce guide est aussi disponible en français :

www.gov.mb.ca/shas/publications/docs/seniors_guide_fr.pdf
This information is available in alternate formats upon request.
If you have questions or suggestions, please contact the Seniors Information Line at
204-945-6565, 1-800-665-6565 or seniors@gov.mb.ca.
Key Contacts CRISIS NUMBERS
and SUPPORT LINES
INFORMATION and REFERRAL
Emergencies.......................................... 911
Seniors Information Line
Phone:.....................................204-945-6565 Non-Emergency
Toll Free:.............................. 1-800-665-6565 Winnipeg Police.....................204-986-6222
Email:............................ seniors@gov.mb.ca RCMP Non-Emergency, call your local
Website:....................... www.gov.mb.ca/shas detachment
• Information on seniors’ programs and
services across Manitoba for seniors, Seniors Abuse Support Line
families, caregivers, and professionals. Toll Free:.............................. 1-888-896-7183
• M-F 8:30 a.m. – 4:30 p.m.
Crisis Accommodation and Supports
Government of Canada General Inquiry Crisis Line for Persons with Disabilities
Toll free:............................... 1-800-622-6232 Phone:.....................................204-788-8687
Website:........................... www.seniors.gc.ca
Klinic Crisis Line
Manitoba Government Inquiry Phone:.....................................204-786-8686
Phone:.....................................204-945-3744 Toll Free:.............................. 1-888-322-3019
Toll Free:.............................. 1-866-626-4862
TDD:........................................204-945-4796 Domestic Violence Crisis and Info Line
Email:.................................. mgi@gov.mb.ca Toll Free:.............................. 1-877-977-0007
Website:................... www.gov.mb.ca/contact
Website for Service Link:............................... Manitoba Farm and Rural Support Line
....... http://web6.gov.mb.ca/FSHServiceLink Toll Free:.............................. 1-866-367-3276
• Access provincial programs or services
• Bilingual Manitoba Suicide Line
Toll Free:.............................. 1-877-435-7170
Manitoba Directory Assistance............ 411
Gambling Helpline
City of Winnipeg Contact Centre......... 311 Toll Free:.............................. 1-800-463-1554
Toll Free:...............................1-877-311-4974
Website:............................ www.winnipeg.ca Smokers Helpline
• Inquire about or request city services Toll Free:.............................. 1-877-513-5333
• Bilingual, 24 hours, 365 day a year
Health Links
Association of Manitoba Municipalities Phone:.....................................204-788-8200
Phone:.................................... 204-857-8666 Toll Free:.............................. 1-888-315-9257
Email:............................. amm@amm.mb.ca
Website:............................. www.amm.mb.ca
Manitoba Seniors’ Guide i

233-ALLÔ, Centre D’Information Law Phone-In & Referral Line
Phone:.....................................204-233-2556 Phone:.....................................204-943-2305
Toll Free:.............................. 1-800-665-4443 Toll Free:.............................. 1-800-262-8800
Email:............................ 233allo@sfm.mb.ca
Website: www.sfm.mb.ca/centre-info-233-allo Manitoba Housing Authority Inquiries
• Information for anyone interested in the Phone:.....................................204-945-4663
Manitoba Francophone community. Toll Free:.............................. 1-800-661-4633
CONTACT Community Information Manitoba Identification Card

Phone:.....................................204-287-8827 (Manitoba Public Insurance)
Toll Free:.............................. 1-866-266-4636 Phone:.....................................204-985-7000
Website:..........................www.contactmb.org Toll Free:.............................. 1-800-665-2410
• Community referral to social services and
programs through health, educational, Manitoba Tax Assistance Office
cultural and recreational resources. (Tax Credit and Subsidy Information)
Phone:.....................................204-948-2115
Frequently Toll Free:.............................. 1-800-782-0771
Called Contacts Medication Information Line for Everyone
Phone:.....................................204-474-6493
55 Plus Supplement (MB)
Phone:.....................................204-523-5230
Meals on Wheels
Toll Free:.............................. 1-800-563-8793
Phone (Winnipeg): ..................204-956-7711
Phone (Brandon):....................204-727-6641
Canada Revenue Agency Federal Income
Tax Inquiries
Parking Permit Program
Toll Free:.............................. 1-800-959-8281
Phone:.....................................204-975-3257
Toll Free:.............................. 1-800-836-5551
Dial-a-Dietitian
Phone:.....................................204-788-8248
Pharmacare Program
Toll Free:.............................. 1-877-830-2892
Phone:.....................................204-786-7141
Toll Free:.............................. 1-800-297-8099
Geriatric Mental Health Team and
Mental Health Services for the Elderly
RentAid
Phone (Winnipeg):...................204-982-0140
Phone:.....................................204-945-2197
Rural:.contact your Regional Health Authority
Toll Free:.............................. 1-877-587-6224
Home Care Information
Residential Tenancies Branch
Phone (Winnipeg):...................204-788-8330
Phone:.....................................204-945-2476
Phone (Rural):........... Contact RHA, page 73
Toll Free:.............................. 1-800-782-8403
Home Maintenance Program
Service Canada -
Phone (Winnipeg):...................204-806-1303
OAS/GIS/CPP Information
Toll Free:.............................. 1-800-277-9914
ii Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Message from Healthy Living and Seniors Minister
Welcome to the 2014-2015 edition of the Manitoba Seniors’ Guide.

As Manitoba’s Minister of Healthy Living and Seniors, I am pleased
to offer you this comprehensive listing of the programs and services
available to older adults in Manitoba.
This guide informs and helps you make decisions about important
issues such as finances, housing, health services and safety.
For more information, please call the Seniors Information Line
at 204-945-6565 in Winnipeg, toll free 1-800-665-6565 or
visit www.manitoba.ca/shas.
Manitoba is committed to ensuring older Manitobans have access to programs, services and
information that enhances their health, independence and well-being. With the help of the
Seniors and Healthy Aging Secretariat, we are accomplishing this goal through The Caregiver
Recognition Act, Elder Abuse Strategy, Healthy Aging Strategy and the Age Friendly
Manitoba Initiative.
Many communities across the province have joined the Age Friendly Manitoba Initiative
and are working in partnership with government and our age-friendly partners to create
communities that are respectful, accessible and responsive to the needs of all citizens,
of all ages.
Communities that use the age-friendly concept recognize the vast and irreplaceable
contributions of older Manitobans. The age-friendly concept provides a helpful framework
when designing, planning and implementing projects that create supportive communities
for everyone. For more information on the Age Friendly Manitoba Initiative, please visit
www.manitoba.ca/shas or www.AgeFriendlyManitoba.ca.
I am grateful to the Manitoba Council on Aging (MCA) for their assistance in ensuring this
guide continues to be a valuable resource for older Manitobans and their families. The MCA
is a group of dedicated older adults who help keep me aware of what is important to older
Manitobans and provide recommendations on how we can move forward on addressing
issues. I thank the MCA for the hard work, time and effort it devotes to seniors issues.
Sharon Blady, Minister

Manitoba Healthy Living and Seniors
Manitoba Seniors’ Guide iii

Message from the Chair of the Manitoba Council on Aging
On behalf of the Manitoba Council on Aging, it is my pleasure to

present the 2014-2015 edition of the Manitoba Seniors’ Guide. The
Seniors’ Guide is a valuable tool which assists older Manitobans,
their families and caregivers in accessing comprehensive,
up-to-date information on the programs and services available to
older Manitobans.
Improving access to information for older Manitobans continues

to be an important priority for the current members of the Council
on Aging. As the population ages, access to accurate information
on local resources is more important than ever. We recognize that
many age-friendly communities are working with their local senior serving organizations to
distribute information on key programs and services to seniors living within the community.
We thank you for taking the time to empower older adults with information.
The Manitoba Council on Aging is an advisory body to the Minister of Healthy Living and
Seniors. We ensure that the voice of older Manitobans is heard within government and that
action is taken to address issues that are important to older Manitobans. The Council on Aging
is also a strong supporter of the Age-Friendly Manitoba Initiative. The Council believes that if
we work together we can create an age-friendly province that is made up of communities that
are respectful, inclusive and supportive to people of all ages.
The Manitoba Council on Aging welcomes your feedback and suggestions regarding the
Seniors’ Guide and other seniors’ issues. Your input will ensure that we continue to produce a
guide that meets the diverse needs and interests of older Manitobans.
Manitoba Council on Aging Recognition Awards

Dave Schellenberg The Manitoba Council on Aging (MCA) presents awards
Chair to Manitobans for their dedicated service to seniors and to
our great province. Awards are offered in three categories:
Manitoba Council on Aging • awards for individuals, of any age, who have made
1610 - 155 Carlton Street extraordinary contributions to seniors
Winnipeg, MB R3C 3H8 • awards for seniors who have made extraordinary
Phone: 204-945-6565 contributions to the community
Toll-Free: 1-800-665-6565 • intergenerational groups/initiatives that have made
Email: seniors@gov.mb.ca extraordinary contributions to promoting an age-
Website: www.manitoba.ca/shas friendly community through activities that encourage
and inspire interaction between younger and older
generations
For more information, contact the

Manitoba Council on Aging.
iv Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Seniors and Healthy Celebratory Days
Aging Secretariat
SENIORS’ AND ELDERS’ DAY
• promotes the health, independence and Around October 1st, Manitoba celebrates
well-being of older Manitobans Seniors’ and Elders’ day. October is also
• supports the Minister of Healthy Living and celebrated as Seniors’ and Elders’ Month.
Seniors This is an opportunity to recognize and
• provides information and referrals to older celebrate the ongoing contributions of
adults, family, and professionals older Manitobans. Manitoba communities
• leads the development/implementation of participate by hosting events that offer
the Age Friendly Manitoba Initiative positive images of seniors and promote active
• works collaboratively to ensure the living. Contact the Seniors and Healthy Aging
concerns of older Manitobans are reflected Secretariat, 204-945-6565/1-800-665-6565.
through a comprehensive framework of
legislation, policy and programs
CAREGIVER RECOGNITION DAY
On the first Tuesday in April, the
• provides support to the Manitoba
Province proclaims the day as Caregiver
Council on Aging and Caregiver Advisory
Recognition Day in Manitoba. This is an
Committee
opportunity to recognize the valuable
contributions of caregivers. Contact the
For more information, contact:
Seniors and Healthy Aging Secretariat,
Health, Healthy Living and Seniors
204-945-6565/1-800-665-6565.
Seniors and Healthy Aging Secretariat
1610 – 155 Carlton Street
WORLD ELDER ABUSE
Winnipeg, MB R3C 3H8 AWARENESS DAY (WEAAD)
Phone: 204-945-6565 On June 15th, Manitoba joins in the
Toll Free: 1-800-665-6565 global observance of World Elder Abuse
Email: seniors@gov.mb.ca Awareness Day. This is a time to share
Website: www.gov.mb.ca/shas information, discuss the issue of abuse
of older adults and become involved. For
Congratulatory Messages more information on events and ways in
which your community can recognize this
Congratulatory messages are available from day, contact the Seniors and Healthy Aging
Federal and Provincial (Manitoba) Dignitaries Secretariat, 204-945-6565/1-800-665-6565 or
for Manitobans celebrating a 25th wedding visit www.weaadmanitoba.ca.
anniversary or a 65th birthday (and at five year
intervals thereafter for either). Contact:
Province of Manitoba Greetings Branch
1035 – 405 Broadway
Winnipeg, MB R3C 3L6
Phone: 204-945-1657;
(French): 204-945-6220
Toll Free: 1-800-282-8069
Website: www.gov.mb.ca/legislature/greeting/index.html
Manitoba Seniors’ Guide v

Table of Contents
Key Contacts................................................ i Language Bank................................... 19
Messages for Manitoba Seniors............... iii Living in Manitoba: A Resource
Table of Contents....................................... vi Guide for Immigrant Women............... 19
Manitoba Interfaith
Immigration Council............................. 20
1.0 Seniors Organizations
and Supports....................................... 3 Society for Manitobans
with Disabilities.................................... 20
Active Living Coalition for
Older Adults in Manitoba....................... 3 1.7 Veterans............................................. 20
A & O: Support Services for Bureau of Pensions Advocates........... 20
Older Adults........................................... 3 Operational Stress
A & O: Support Services for Injury Social Support........................... 20
Older Adults-Connect Program............. 4 Royal Canadian Naval
Creative Retirement Manitoba............... 4 Benevolent Fund................................. 21
Mensheds Manitoba.............................. 4 Veterans Affairs Canada...................... 21
Transportation Options Veterans Independence Program........ 21
Network for Seniors............................... 5
1.1 Senior Centres..................................... 5 2.0 Active Living and
Manitoba Association of Lifelong Learning.............................. 25
Senior Centres...................................... 5 2.1 Active Living ..................................... 25
A & O: Support Services for Older Manitoba in motion.............................. 25
Adults-Senior Centre Without Walls...... 5 Recreation and Regional
Senior Centres by Region..................... 6 Services Branch.................................. 25
1.2 Seniors Community Resource 2.2 Active Living and
Councils by Region............................. 9 Recreation Centres/Programs.......... 26
1.3 Aboriginal Seniors............................ 17 City of Winnipeg-Leisure Guide........... 26
Aboriginal Seniors Resource General Council of
Centre of Winnipeg.............................. 17 Winnipeg Community Centres............. 26
Eyaa-Keen Healing Centre.................. 17 Manitoba 55 Plus Games.................... 26
Turtle Lodge........................................ 17 Manitoba Parks................................... 26
1.4 Francophone Seniors....................... 17 Nature Manitoba.................................. 27
Bilingual Service Centres.................... 17 Rady Jewish Community Centre......... 27
Conseil des Francophones 55+.......... 18 Reh-Fit Centre..................................... 27
La Fédération des Rural and Northern Recreation
Âinés Franco-Manitobains................... 18 Opportunities....................................... 27
Pluri-elles (Manitoba).......................... 18 Senior Centres.................................... 27
1.5 Multicultural/Ethnic Seniors............. 18 University of Manitoba-Aging
1.6 Newcomer Senior.............................. 19 Actively Programs............................... 27
A & O: Support Services for Older University of Winnipeg-55+ Program.. 28
Adults-Entry Program for Wellness Institute................................ 28
Older Adult Immigrants........................ 19 YMCA-YWCA...................................... 28
Immigrant Centre Manitoba................. 19 Y Women............................................. 29
Jewish Child and Family Services....... 19
vi Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

2.3 Fishing and Hunting.......................... 29 Rupert’s Land Caregiver Services....... 41
Fishing Licenses- Respite Care....................................... 42
Manitoba Conservation and Support Groups................................... 42
Water Stewardship.............................. 29
4.2 Employment Benefits
Manitoba Hunting Licenses................. 29 for Caregivers.................................... 42
2.4 Lifelong Learning.............................. 30 Compassionate Care Benefits............. 42
Creative Retirement Manitoba............. 30 4.3 End-of-Life Care ............................... 42
University of Winnipeg Continuing Canadian Virtual Hospice.................... 42
Education 55 Plus Program................. 30
Hospice and Palliative
University of Manitoba- Care Manitoba..................................... 43
Lifelong Learning................................. 30
Palliative Care Programs..................... 43
Manitoba Adult Literacy Program........ 30
Palliative Care Drug
Adult Learning Centres........................ 30 Access Program.................................. 43
2.5 Library and Archive Services........... 31 4.4 Tax Credits......................................... 43
Archives of Manitoba........................... 31 Primary Caregiver Tax Credit.............. 43
Manitoba Legislative Library................ 31 4.5 Funeral Arrangements...................... 44
Metis Culture and Heritage Employment and Income
Resource Centre................................. 31 Assistance-Funeral Coverage............. 44
Public Library Services........................ 31 Manitoba Funeral
2.6 Research............................................ 32 Service Association............................. 44
Centre on Aging................................... 32
5.0 Resources for Seniors
3.0 Addictions and Gambling................. 35 with Disabilities................................. 47
Manitoba Addictions Independent Living
Information Line................................... 35 Resource Centre................................. 47
Addictions Foundation of Manitoba..... 35 Living in Manitoba: A Resource
Guide for Women with Disabilities....... 47
Gambling Helpline............................... 37
Manitoba League of Persons
Smokers Helpline................................ 37 with Disabilities.................................... 47
Partners Seeking Solutions Society for Manitobans
with Seniors......................................... 37 with Disabilities.................................... 48
Peer Helping Program Winnserv............................................. 48
for Older Adults.................................... 37
Continuity Care.................................... 49
3.1 Addictions Self-Help Groups........... 38
5.1 Visual Impairments........................... 49
Alcoholics Anonymous........................ 38
Canadian National
Al-Anon/Alateen Central Service......... 38 Institute for the Blind............................ 49
Gamblers Anonymous......................... 38 Vision Impaired Resource Network..... 49
Accessible Public Library Services...... 49
4.0 Caregiving and End-of-Life.............. 41 Seniors Community
Caregiver Advisory Committee............ 41 Resource Councils.............................. 50
Guide for the Caregiver ...................... 41 5.2 Communication Disorders............... 50
Manitoba Caregiver Coalition.............. 41 Hearing Centres and Services............ 50
4.1 Caregiver Support Communication and
Services and Programs.................... 41 Swallowing Problems.......................... 50
Manitoba Seniors’ Guide vii

Hearing Instrument Practitioners......... 50 Social Services Appeal Board............. 59
Private Practice Audiologists............... 50 6.3 Income Tax......................................... 60
Hard of Hearing Services.................... 50 Community Volunteers
Canadian Hard of Hearing Income Tax Program........................... 60
Association-Manitoba Chapter............ 51 Manitoba Tax Assistance Office.......... 60
Deaf Centre Manitoba......................... 51 Canada Revenue Agency-
E-Quality Communication Federal Income Tax Inquiries.............. 60
Centre of Excellence........................... 51 6.4 Tax Credits......................................... 60
Manitoba Deaf-Blind Association......... 51 GST/HST Credit.................................. 60
Manitoba Telecom Services................ 51 Disability Tax Credit............................. 60
Resource Centre for Manitobans Education Property Tax Credit............. 60
Who are Deaf-Blind............................. 52 Manitoba Family Tax Benefit............... 60
5.3 Medical Equipment and Supplies.... 52 Personal Tax Credit............................. 61
Society for Manitobans with Primary Caregiver Tax Credit.............. 61
Disabilities-Wheelchair Services......... 52
Public Transit Tax Credit...................... 61
School Tax Assistance for
6.0 Financial............................................. 55 Tenants/Homeowners 55+.................. 61
6.1 Federal Income Seniors School Tax Rebate................. 61
Security Programs............................ 55
Federal Pension Tax Credit................. 61
Service Canada................................... 55
Manitoba Pension Income Amount...... 61
Old Age Security Pension.................... 56
6.5 Employment and Retirement............ 62
Guaranteed Income Supplement........ 56
Opportunities for Employment-
Allowance............................................ 56 Mature Worker Program...................... 62
Allowance for the Survivor................... 56 ThirdQuarter........................................ 62
Canada Pension Plan Winnipeg Transition Centre................. 62
Retirement Pension............................. 56
Office of the Superintendent-
Canada Pension Plan- Pension Commission........................... 62
Survivor Benefit................................... 57
6.6 Financial Counselling....................... 62
Canada Pension Plan-
Death Benefit....................................... 57 Community Financial
Counselling Service............................. 62
Disability Benefit.................................. 57 6.7 Trustee Services................................ 63
Canada Pension Plan- Public Trustee...................................... 63
Pension Sharing.................................. 57 6.8 Consumer Information
Canada Pension Plan- and Protection................................... 63
Credit Splitting..................................... 57 Consumer Protection Office................ 63
International Benefits........................... 57 Consumers’ Association of Canada..... 64
Employment Insurance........................ 58 Financial Institutions
6.2 Provincial Income Regulation Branch............................... 64
Security Programs............................ 58 Liquor and Gaming
55 Plus Program.................................. 58 Authority of Manitoba.......................... 64
Employment and Manitoba Securities Commission........ 65
Income Assistance.............................. 58 Phonebusters and Seniorbusters
RentAid................................................ 59 Anti-Fraud Program............................. 65
viii Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

7.0 Health and Wellness......................... 69 7.7 Seniors Foot Care Services.............. 85
Emergency Response Nor’West Foot Care Program.............. 85
Information Kit..................................... 69 Foot Care Services for Seniors........... 85
Family Doctor Connecting Program.... 69 7.8 Other Health Services....................... 85
Health e-plan....................................... 69 Manitoba Blue Cross........................... 85
Health Links-Info Santé....................... 70 7.9 Mental Health and
Dial-a-Dietitian..................................... 70 Counselling Services........................ 85
Medication Line for Mental Health Crisis Centre................ 85
Everyone............................................. 70 A & O: Support Services for
Telecare Manitoba/ Older Adults-Counselling Services...... 86
TéléSoins Manitoba............................. 70 Geriatric Mental Health Teams............ 86
7.1 Health Services and Supports......... 71 Mental Health Services for
Regional health authorities.................. 71 Seniors in Rural Manitoba................... 86
QuickCare Clinics................................ 73 Selkirk Mental Health Centre-
Home Care Program........................... 73 Geriatric Program................................ 87
Self and Family Managed Jewish Child and Family
Home Care Program........................... 78 Services to Jewish Older Adults.......... 87
Manitoba Health Appeal Board............ 78 Klinic Community Health Centre......... 87
Geriatric Program Manitoba Farm and
Assessment Team............................... 78 Rural Support Services....................... 88
Healthy Aging Resource Team............ 78 Manitoba Suicide Line......................... 88
Geriatric Day Hospitals........................ 79 Men’s Resource Centre....................... 88
Mature Women’s Centre...................... 79 Mood Disorders Association
of Manitoba.......................................... 88
Public Health Nursing Services........... 79
7.10 Sexual Health and Lesbian,
7.2 Manitoba Health Insurance Gay, Bisexual, Transgender
Plan and Benefits.............................. 80 and Two-Spirit (LGBTT).................... 88
Manitoba Health Card......................... 80 Rainbow Resource Centre.................. 88
Eye Exams for Seniors........................ 80 Sexuality Education
Senior Eyeglass Program.................... 81 Resource Centre................................. 89
7.3 Adult Day Programs.......................... 81 7.11 Patient Safety..................................... 89
7.4 Pharmacare Program........................ 81 Manitoba Institute for Patient Safety... 89
Pharmacare Deductible 7.12 Nutrition............................................. 90
Installment Payment Program............. 82 Food Banks......................................... 90
Home Cancer Drug Program............... 83 Meals on Wheels................................. 90
7.5 Therapy and Medical Services......... 84 Seniors Congregate Meal Programs... 90
Community Therapy Services............. 84 7.13 Health and Chronic Diseases........... 90
7.6 Dental Services.................................. 84 Get Better Together............................. 90
Centre for Community Oral Diabetes and Chronic
Health-Dental Clinics........................... 84 Disease Program................................. 91
Centre for Community Oral Alzheimer Society of Manitoba............ 91
Health-Home Dental Care Program.... 84
Arthritis Society-Manitoba Division...... 92
Mount Carmel Clinic............................ 84
Canadian Cancer Society.................... 92
University of Manitoba
Faculty of Dentistry.............................. 85 CancerCare Manitoba......................... 92
Manitoba Seniors’ Guide ix

Canadian Diabetes Association........... 93 Seniors and Healthy Aging
Dystonia Medical Research Secretariat-Rural Housing
Foundation Canada ............................ 93 Directory............................................ 105
Hearth and Stroke Winnipeg Rental Network-
Foundation, Manitoba.......................... 93 Housing Database............................. 105
Huntington Disease A & O: Support Services for
Resource Centre................................. 94 Older Adults-Housing Program.......... 105
Manitoba Lung Association................. 94 8.4 Landlord and Tenant Relations...... 105
Multiple Sclerosis Residential Tenancies Branch........... 105
Society of Canada............................... 94 Independent Advisor Program........... 106
Osteoporosis Canada- 8.5 Home Improvement Assistance..... 106
Manitoba Chapter................................ 95 Manitoba Emergency
Parkinson Society Manitoba................ 95 Repair Program................................. 106
Stroke Recovery Association Residential Adaptations
of Manitoba.......................................... 95 for Disabilities.................................... 106
Homeowner Renovation
8.0 Housing.............................................. 99 Assistance Program.......................... 107
8.1 Housing Options............................... 99 Secondary Suites Program............... 107
Condominiums.................................... 99 8.6 Home Maintenance Assistance...... 108
Co-Operative Housing......................... 99 Community Home
Services Program.............................. 108
Independent Living with
Tenant Services (Assisted Living)....... 99 Good Neighbours Active Living
Centre-Home Maintenance
Life Lease Rental Housing................ 100 Program for Seniors.......................... 108
Private Non-Profit Housing................ 100 Self-Starting Creative Opportunity
Residential Care................................ 100 for People in Employment................. 108
Subsidized Rental Housing............... 100 Seniors Community
Housing and Maintenance Programs..................... 108
Community Development.................. 100 8.7 Housing Supports
Supports to Seniors in and Other Resources...................... 109
Group Living...................................... 103 A & O: Support Services
Supportive Housing........................... 103 for Older Adults-This Full
Personal Care Homes....................... 103 House Senior Hoarding Program...... 109
8.2 Long Term Care............................... 103 Bed Bug Public Inquiry
and Information Line/Email................ 109
Long Term and Continuing Care
Association of Manitoba.................... 103 Bed Bug-Bug N Scrub Program........ 109
Personal Care Homes
and Placement.................................. 103 9.0 Legal Matters and Identification.....113
Personal Care Home Community Legal
Residential Charges.......................... 104 Education Association........................113
8.3 Locating Housing............................ 104 Grandparent and Family Access........113
A & O: Support Services Law Phone-In and Lawyer
for Older Adults-Winnipeg Referral Program................................113
Housing Directory for Older Adults.... 104 Legal Aid Manitoba.............................114
Legal Clinics for Older Adults.............114
Legal Help Centre..............................114
x Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Legal Information Guide for Seniors...115 A & O: Support Services for
Manitoba Association for Older Adults-Safe Suite Program...... 125
Rights and Liberties............................115 A Women’s Place.............................. 125
Manitoba Human Cellphone Emergency
Rights Commission............................115 Limited Link-Up Program................... 125
Ombudsman.......................................116 Domestic Violence
Women’s Legal Education Support Services............................... 126
and Action Fund Manitoba..................116 Protection for Persons
9.1 Mediation Services...........................116 in Care Office.................................... 126
9.2 Identification.....................................117 Manitoba Network for the
Prevention of Abuse of
Proof of Age........................................117 Older Adults....................................... 126
Baptism Certificates...........................117 Crisis Accommodations and
Passport Canada................................117 Supports Crisis Line for
Social Insurance Number...................117 Persons with Disabilities.................... 127
Vital Statistics-Birth, Marriage Domestic Violence Crisis
and Death Certificates........................118 and Information Line.......................... 127
Other Options for Women’s Shelters............................. 127
Photo Identification.............................118 10.4 Community Emergency
Assistance....................................... 128
10.0 Safety and Security......................... 121 Manitoba Emergency
Emergency Response Measures Organization..................... 128
Information Kit................................... 121 Agape Table...................................... 128
10.1 Personal Emergency Canadian Red Cross Society-
Response Systems......................... 121 Manitoba Region............................... 129
Victoria Lifeline.................................. 121 Salvation Army.................................. 129
10.2 Personal Safety and Security......... 122
A & O: Support Services for 11.0 Transportation................................. 133
Older Adults-Older Victim Services... 122 Transportation Options
A & O: Support Services for Network for Seniors........................... 133
Older Adults-SafetyAid Crime Handi-Transit..................................... 133
and Falls Prevention Program........... 122 Brandon Handi-Transit...................... 133
Block Parent® Program Handivan Services-
of Winnipeg....................................... 122 Mobility Disadvantaged
Manitoba Justice-Victim Services...... 123 Transportation Program..................... 133
Compensation for Victims Parking Permit Program.................... 134
of Crime Program.............................. 123 Manitoba Public Insurance-
Victim Witness Medical Conditions and Driving......... 134
Assistance Program.......................... 124 Safety Services Manitoba-
PreventFalls.ca Website.................... 124 Mature Driving Program.................... 134
10.3 Senior/Elder Abuse......................... 124 Seniors Transportation Programs...... 134
Seniors Abuse Support Line.............. 124 Canadian Cancer Society
A & O: Support Services for Driver Program.................................. 135
Older Adults-Elder Abuse Winnipeg Transit................................ 135
Prevention Services.......................... 125
Manitoba Seniors’ Guide xi

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xii Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

1.0
Seniors Organizations
and Supports
1.0 Seniors Organizations 1.4 Francophone Seniors......................... 17
and Supports......................................... 3 Bilingual Service Centres
Active Living Coalition for Conseil des Francophones 55+
Older Adults in Manitoba La Fédération des Âinés
A & O: Support Services for Franco-Manitobains
Older Adults Pluri-elles Manitoba
A & O: Support Services for 1.5 Multicultural/Ethnic Seniors............... 18
Older Adults-Connect Program
1.6 Newcomer Senior ............................... 19
Creative Retirement Manitoba
A & O: Support Services for
Mensheds Manitoba Older Adults-Entry Program
Transportation Options for Older Adult Immigrants
Network for Seniors Immigrant Centre Manitoba
1.1 Senior Centres....................................... 5 Jewish Child and Family Services
Manitoba Association of Language Bank
Senior Centres
Living in Manitoba: A Resource
A & O: Support Services for Guide for Immigrant Women
Older Adults-Senior Centre
Without Walls Manitoba Interfaith
Immigration Council
Senior Centres by Region
Society for Manitobans
1.2 Seniors Community Resource with Disabilities
Councils by Region............................... 9
1.7 Veterans............................................... 20
1.3 Aboriginal Seniors.............................. 17
Bureau of Pensions Advocates
Aboriginal Seniors Resource
Centre of Winnipeg Operational Stress Injury
Social Support
Eyaa-Keen Healing Centre
Royal Canadian Naval
Turtle Lodge Benevolent Fund
Veterans Affairs Canada
Veterans Independence Program
1.0 Seniors Organizations and Supports
1.0
and Supports
ACTIVE LIVING COALITION FOR ALCOA also offers meaningful volunteer

OLDER ADULTS IN MANITOBA opportunities.
(ALCOA-MB)
ALCOA-MB is a partnership of organizations For more information, contact:
and individuals who encourage older ALCOA-MB
Manitobans to maintain and enhance their c/o The Seven Oaks Wellness Institute
well-being through a lifestyle that embraces 1075 Leila Avenue
daily physical activities. ALCOA-MB co- Winnipeg, MB, R2P 2W7
ordinates and supports the following projects: Phone: 204-632-3947
• promotion of provincial events including: Toll Free: 1-866-202-6663
Active Aging Week, Seniors’ and Elders’ Email: jevanchuk@sogh.mb.ca
Day and the Manitoba 55 Plus Games Website: www.alcoaManitoba.org
• phampion of changing the way we age to
promote a positive image about healthy A & O: SUPPORT SERVICES
aging and to prevent elder abuse FOR OLDER ADULTS
• promote and support age-friendly active A & O: Support Services for Older Adults is
living through Peer-leader training a not-for-profit social service agency that
programs: Steppin’ Up and Out - get provides programs and services to older
involved as a leader or a participant adults 55+ that support and enhance the
• peer-led speakers bureau on a variety physical, intellectual, emotional, social and
of healthy aging topics including: falls spiritual lives of older persons. Specialized
prevention; active living; medicine use services are offered in the following areas:
and misuse; and get in the fun and • Safety and Security: Elder Abuse
games Prevention Services, Safe Suite, Seniors
• active Living Gear Kit (available for loan) Abuse Support Line, Older Victim
• healthy Lifestyles Bingo (available for Services, SafetyAid: Crime and Falls
loan or purchase) Prevention for Older Manitobans and This
• sets of pickleball equipment (available for Full House
loan) • Social Inclusion: Senior Centre Without
Walls, Connect, Entry Program for Older
Manitoba Seniors’ Guide 3

Adult Immigrants and Centres Programs include:
• Counseling Services: Information and • courses on a wide range of subjects
referral, intake, housing and legal clinics including languages, arts, history, fitness
and computers
For more information, contact: • intergenerational outreach
A & O: Support Services for • public education on seniors and aging
Older Adults Inc. • Seniors Resource Network website
200 - 280 Smith Street (www.seniors.cimnet.ca)
Winnipeg, MB R3C 1K2
Phone: 204-956-6440 For more information, contact:
Toll Free: 1-888-333-3121 Creative Retirement Manitoba
Email: info@ageopportunity.mb.ca 270 Sherbrook Street
Website: www.ageopportunity.mb.ca Winnipeg, MB R3C 2B9
Phone: 204-949-2565
A & O: SUPPORT SERVICES FOR Email: info@crm.mb.ca
OLDER ADULTS-CONNECT PROGRAM Website: www.crm.mb.ca
(FORMERLY FRIENDLY VISITING)
Agency Social Workers assist socially isolated MENSHEDS MANITOBA
older adults living within the community in Mensheds Manitoba is a membership driven
Winnipeg. They connect them to resources grassroots organization, run by experienced
that will facilitate independent living. men for men. Communal activities enhance
Clients of the program may be connected to: positive attitudes and well-being for men
• volunteer visitors and callers individually and in their homes. Activities
• senior centre without walls include:
• safety and security programs • short term volunteering in the community
• counselling and support services • socialization such as chess or cribbage
• community resources and coffee
• working on personal hobbies shoulder to
For more information, contact: shoulder
A & O: Support Services for • Mensheds Cafe-monthly cooking
Older Adults Inc. experience
200 - 280 Smith Street • escorted walking tours in Winnipeg
Winnipeg, MB R3C 1K2 • assisting organizations such as
Phone: 204-956-6440 International Hope Canada by repairing
Toll Free: 1-888-333-3121 walkers to be shipped to communities
Email: info@ageopportunity.mb.ca in need
Website: www.ageopportunity.mb.ca
CREATIVE RETIREMENT MANITOBA Mensheds Manitoba Inc.
(CRM): The Centre for Woodhaven Community Club
Lifelong Learning
200 Glendale Boulevard
CRM contributes to the well-being of older
Winnipeg, MB R3J 3J1
persons and their communities. They develop
Phone: 204-804-5165
and offer innovative, interactive learning
Email: mensheds_manitoba@outlook.com
opportunities with and for older persons.
4 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

TRANSPORTATION OPTIONS communication, networking and planning
NETWORK FOR SENIORS (TONS)

between and among senior centres and
TONS informs and educates Manitobans on raises their profiles. It helps develop senior
transportation options that enhance quality centres. Collaborating with other senior
of life and promote age-friendly communities. serving organizations is a high priority.
Programs include:
• The Changing Seats presentation MASC helps in the planning of a safety
highlights that self aware older drivers program of 13 topics for older adults at the
can assess their capacity to drive. It community level called Police Academy:
addresses the challenges faced by older Older Adults Division.
adults when making the decision to
transition away from driving, adaptations The Intergenerational Manitoba web-site
that can be made to continue driving and is a central point of contact for information,
the options that are available to seniors tools and resources to assist with planning
when they are no longer able to drive. intergenerational programs and initiatives
• The Getting Around: Taxi Usage Guide for in Manitoba. It includes links to videos,
Older Adults is available on request. publications and teaching tools. The site also
• Information on local volunteer driving showcases current initiatives in Manitoba
programs is provided. and provides an opportunity to connect with
• Transit information and orientation others for ideas and information.
programs are provided (ex. Park and
Ride.) For more information, please visit
• A website search tool is provided for www.intergenerationalmanitoba.ca.
senior transportation options in rural
Manitoba. For more information, contact:
• Information is also available on Rural Manitoba Association of Senior Centres
Handi-van program meetings and 19 - 2825 Ness Avenue
resources for seniors, families and others. Winnipeg, MB R3J 1A9
Phone: 204-792-5838
For more information, contact: Email: info@manitobaseniorcentres.com
TONS Website: www.manitobaseniorcentres.com
P.O. Box 68030 RPO Osborne Village
Winnipeg, MB R3L 2V9 A & O: SUPPORT SERVICES FOR
Phone: 204-799-1788 OLDER ADULTS- SENIOR CENTRE
Email: info@tonsmb.org WITHOUT WALLS
Website: www.tonsmb.org This program offers a unique opportunity for
Manitobans, 55 years of age and older, to
join educational and interactive programs
1.1 from the comfort of their own homes. The
Senior Centres free programs are accessed through a toll
free number and are offered during the
MANITOBA ASSOCIATION OF day and evenings. Program topics include
SENIOR CENTRES (MASC) educational presentations, language classes,
MASC is the tie that binds together senior book clubs, travelogues and support groups.
centres across Manitoba. MASC facilitates

For more information, contact: 2. The centres have also been listed
A & O: Support Services for alphabetically according to the town/city
Older Adults Inc. they are located in.
200 - 280 Smith Street
Winnipeg, MB R3C 1K2 INTERLAKE-EASTERN
REGIONAL HEALTH AUTHORITY:
Phone: 204-956-6440
Gimli New Horizons 55+ Centre
Toll Free: 1-888-333-3121
17 North Colonization Road
Email: info@ageopportunity.mb.ca
Gimli, MB R0C 1B0
Phone: 204-642-7909
SENIOR CENTRES BY REGION Email: gimli55@mymts.net
Senior centres are community focal points Website: www.gimlinewhorizons.com
where older people (55+ or retired) come
together for services. Programs and Gordon Howard Senior Centre
activities enhance their dignity, support 384 Eveline Street
their independence and encourage their Selkirk, MB R1A 1N3
involvement in and with the community. Phone: 204-785-2092
Programs and services may include: Email: lhanson@gordonhoward.ca
• physical activity opportunities (ex. fitness
classes, dancing classes) South Interlake 55+
• health and wellness programs Box 309, 5 Keith Cosens Drive
• information and referrals Stonewall, MB R0C 2Z0
Phone: 204-467-2582
Many communities also have drop-in centres Email: si55plus@mymts.net
for seniors. They offer a variety of activities Website: www.si55plus.org
and programs. To locate a seniors drop-
PRAIRIE MOUNTAIN HEALTH:
in centre in your community, contact your
Brandon Seniors for Seniors Co-op
local Seniors Community Resource Council
311 Park Avenue East
(see pages 9 to 16) or your local community
Brandon, MB R7A 7A4
centre.
Phone: 204-571-2050
Email: sfors@westman.wave.ca
This list of multipurpose senior centres in
Manitoba is organized in two ways:
Prairie Oasis Senior Centre
1. The multipurpose senior centres have
241 - 8th Street
been grouped together based on the
Brandon, MB R7A 3X2
regional health authority (RHA) area that
Phone: 204-727-6641
they are located in. For example, the
Senior Centre in Steinbach is located
Dauphin Multi-Purpose Senior Centre
in Southern Health/Santé Sud; and is
55 - 1st Avenue South East
listed under Southern Health/Santé Sud.
Dauphin, MB R7N 2A2
A map of the regional health authorities
Phone: 204-638-6485
can be found
Email: dsc_admin@mymts.net
on page 7.

Manitoba Seniors’ Guide
7
SOUTHERN HEALTH/SANTÉ SUD: Barber House Seniors Centre
Carman Active Living Centre 99 Euclid Avenue
Box 2224, 47 Ed Belfour Drive Winnipeg, MB R2W 2W5
Carman, MB R0G 0J0 Phone: 204-947-0380
Phone: 204-745-2356 Email: barberhouseoffice@gmail.com
Email: carmanalc@gmail.com Website: www.pointdouglasseniors.org
Website: www.carmanalc.com
Brooklands Pioneer Senior Citizens Club
Morden Friendship Activity Centre 1960 William Avenue W
306 North Railway Street Winnipeg, MB R2R 0C3
Morden, MB R6M 1S7 Phone: 204-632-8367
Phone: 204-822-3555 Email: bpscc@mymts.net
Email: mordenseniors@gmail.com
Website: www.mordenseniors.ca Charleswood Senior Centre
5006 Roblin Boulevard
Herman Prior Senior Services Centre Winnipeg, MB R3R 0G7
40 Royal Road North Phone: 204-897-5263
Portage la Prairie, MB R1N 1V1 Email: info@charleswoodseniorcentre.org
Phone: 204-857-6951 Website: www.charleswoodseniorcentre.org
Email: hp55plus@mymts.net
Good Neighbours Active Living Centre
Pat Porter Active Living Centre 720 Henderson Highway
(Serving Seniors) Winnipeg, MB R2K 0Z5
10 Chrysler Gate Phone: 204-669-1710
Steinbach, MB R5G 2E6 Email: admin@gnalc.ca
Phone: 204-320-4600 Website: www.gnalc.ca
Email: ed@patporteralc.com
Website: www.patporteralc.com Gwen Secter Creative Living Centre
1588 Main Street
Winkler and District Winnipeg, MB R2V 1Y3
Multi-Purpose Senior Centre Phone: 204-339-1701
Box 653, 394 - 6th Street Email: gwensecter@shaw.ca
Winkler, MB R6W 4A8 Website: www.gwensecter.com
Phone: 204-325-8964
Email: wsc@mymts.net Pembina Active Living (55+)
RPO Box 34056
WINNIPEG REGIONAL Winnipeg, MB R3T 5T5
HEALTH AUTHORITY: Phone: 204-930-5290
A & O: Support Services for Older Adults Email: office@pal55.com
West End Administrative Office Website: www.pal55plus.com
715 Telfer Street N.
Winnipeg, MB R3G 2Y6
Phone: 204-975-5167
Email: dfrost@ageopportunity.mb.ca

St. James/Assiniboia 55+ Centre INTERLAKE EASTERN REGIONAL
HEALTH AUTHORITY:

3-203 Duffield Street
Winnipeg, MB R3J 0H6 Arborg and District Seniors
Phone: 204-987-8850 Resource Council
Email: sean@stjamescentre.com Box 935
Website: www.stjasc.com Arborg, MB R0C 0A0
Phone: 204-376-3494
Rady Jewish Community Centre Email: srprogrm@mymts.net
(Rady JCC)
B100 - 123 Doncaster Street Living Independence For Elders - LIFE
Winnipeg, MB R3N 2B3 4-61 Main Street
Phone: 204-477-7510 Ashern, MB R0C 0E0
Email: inquiry@radyjcc.com Phone: 204-768-2187
Website: www.radyjcc.com Email: lifeash@mymts.net
Brokenhead Outreach for Seniors

1.2 Box 1690, 646 James Avenue
Seniors Community Beausejour, MB R0E 0C0
Resource Councils, Phone: 204-268-7300
by Region Email: seniorservices@mymts.net
Seniors Community Resource Councils are Eriksdale Community Resource Council

non-profit community based organizations Box 382
located throughout Manitoba. They offer a Eriksdale, MB R0C 0W0
variety of programs within the community Phone: 204-739-2697
that support the independence of older adults Email: commresources@eriksdale.com
(55+) such as:
• seniors congregate meal programs Fisher Branch Seniors
• seniors transportation programs Resource Council
• information and referral Box 119
• health and wellness programs Fisher Branch, MB R0C 0Z0
• home maintenance programs Phone: 204-372-7315
• emergency response information kits and Email: fbsro@mymts.net
emergency response systems
Gimli Seniors Resource Council
They have been listed by regional health Box 1928
authority areas and alphabetically by Gimli, MB R0C 1B0
communities. For the council nearest you call Phone: 204-642-7297
the Seniors Information Line: 204-945-6565 Email: gsrc@mymts.net
or toll free 1-800-665-6565.

Two Rivers Seniors Resource Council South Interlake Seniors
Box 1030 Resource Council
Lac du Bonnet, MB R0E 1A0 Box 36, 5 Keith Cosens Drive
Phone: 204-345-1227 Stonewall, MB R0C 2Z0
Email: tworiver@granite.mb.ca Phone: 204-467-2719
Email: sisrc@shaw.ca
Lundar Community Resource Council
Box 430, 35 Main Street Teulon and District Seniors
Lundar, MB R0C 1Y0 Resource Council
Phone: 204-762-5378 Box 418
Email: lcrc@mymts.net Teulon, MB R0C 3B0
Phone: 204-886-2570
Springfield Services to Seniors Email: tdsrc@mymts.net
60 024 Hwy. 206
Oakbank, MB R0E 1J1 East Beach Resource Centre
Phone: 204-853-7582 Box 2
Email: springfieldseniors@mymts.net Traverse Bay, MB R0E 2A0
Phone: 204-756-6471
Winnipeg River Senior Services Email: ebhelpc@mymts.net
Box 1109
Pine Falls, MB R0E 1M0 Two Rivers Seniors Resource Council
Phone: 204-367-9128 Box 160
Email: wrss@mymts.net Whitemouth, MB R0E 2G0
Phone: 204-348-4610
Riverton Seniors Resource Council Email: wmrivers@mymts.net
Box 250
Riverton, MB R0C 2R0 NORTHERN HEALTH REGION:
Phone: 204-378-3103 Thompson Seniors Resource Council
Email: bradmel@lakenet.ca 867 Thompson Drive S
Thompson, MB R8N 1Z4
St. Laurent Senior Resource Council Phone: 204-778-1597
Box 308 Email: pantila@brha.mb.ca
St. Laurent, MB R0C 2S0
Phone: 204-646-2504, ext. 4 PRAIRIE MOUNTAIN HEALTH:
Email: stlsrc@mymts.net Seniors Independent Services
Box 97
Gordon Howard Support Services Baldur, MB R0K 0B0
384 Eveline Street Phone: 204-825-8372
Selkirk, MB R1A 1N3 Email: baldur.belmontseniors@outlook.com
Phone: 204-785-2737
Email: hbrosowsky@gordonhoward.ca Seniors Independent Services
Box 297
Belmont, MB R0K 0C0
Phone: 204-537-2642
Email: baldur.belmontseniors@outlook.com

Seniors Services of Banner County Dauphin Multi-Purpose Senior Centre

Box 131 55 - 1st Avenue South East
Binscarth, MB R0J 0G0 Dauphin, MB R7N 2A2
Phone: 204-532-2134 Phone: 204-638-6485
Email: valjferguson@hotmail.com Email: dsc_admin@mymts.net
Valley Recreation Seniors Access to Independent Living

Box 238 (SAIL)
Birtle, MB R0M 0C0 Box 70
Phone: 204-834-3936 Elkhorn, MB R0M 0N0
Phone: 204-845-2011
Senior Services of Turtle Mountain Area Email: elksail@mymts.net
Box 962
Boissevain, MB R0K 0E0 Services to Seniors Serving Erickson,
Phone: 204-534-6816 Onanole, Sandy Lake and Area
Email: sstma@mymts.net Box 97
Erickson, MB R0J 0P0
Prairie Oasis Senior Centre Phone: 204-636-7895
241 – 8th Street Email: areas@mymts.net
Brandon, MB R7A 3X2
Phone: 204-727-6641 Support Services to Seniors Foxwarren
Email: brandonprairieoasis@hotmail.com Box 212
Foxwarren, MB R0J 0R0
Brandon Seniors for Seniors Co-op Phone: 204-847-2080
311 Park Avenue East
Brandon, MB R7A 7A4 Gilbert Plains and District
Phone: 204-571-2050 Community Resource Council
Email: sfors@wcgwave.ca Box 567
Gilbert Plains, MB R0L 0X0
Carberry Plains Services for Seniors Phone: 204-548-4131
Box 597 Email: gpdcrc@mymts.net
Carberry, MB R0K 0H0
Phone: 204-834-6613 Seniors Independent Services
Email: servsen@mymts.net Box 639
Glenboro, MB R0K 0X0
Senior Services for Cartwright, Phone: 204-827-2703
Mather and RM of Roblin Email: sis@glenboro.com
Box 275
Cartwright, MB R0K 0L0 Helping Hands for Glenella District
Phone: 204-529-2590 Box 15
Email: sscmr@cartwrightroblin.ca Glenella, MB R0J 0V0
Phone: 204-352-4281

Grandview and District McCreary/Alonsa Support
Community Resource Council Services to Seniors
Box 235 Box 521
Grandview, MB R0L 0Y0 McCreary, MB R0J 1B0
Phone: 204-546-2085 Phone: 204-835-2782
Email: gvdrc@mymts.net Email: mssts@mymts.net
Website:
www.grandviewseniorsresource.ca Senior Services of Antler River
Box 413
Hamiota Seniors Council Melita, MB R0M 1L0
Box 177 Phone: 204-522-8466
Hamiota, MB R0M 0T0 Email: ser2sen@yahoo.com
Phone: 204-764-2658
Email: 7642658@mymts.net Miniota Municipal Services to Seniors
Box 25
Seniors Organized Services Miniota, MB R0M 1M0
of Souris Valley Phone: 204-567-3625
Box 428 Email: mmss1@mymts.net
Hartney, MB R0M 0X0
Phone: 204-858-2597 Minnedosa and District
Email: hartneysos@yahoo.ca Services to Seniors
Box 1844
MILES for Seniors Minnedosa, MB R0J 1E0
Box 40 Phone: 204-867-5190
Holland, MB R0G 0X0 Email: seniors@mymts.net
Phone: 204-526-2249
Email: miles@rmofvictoria.com HAND – Neepawa and District
Box 1852
Woodworth Seniors Services Neepawa, MB R0J 1H0
Box 64 Phone: 204-476-2009
Kenton, MB R0M 0Z0 Email: handsup@mymts.net
Phone: 204-838-2169
Email: wss@inetlinkwireless.ca Seniors Access to Independent Living
(SAIL)
Killarney Area Services to Seniors Box 156
Box 838 Oak Lake, MB R0M 1P0
Killarney, MB R0K 1L0 Phone: 204-855-3150
Phone: 204-523-7115 Email: oaksail@mymts.net
Email: wanderson@killarney.ca
Senior Services of Antler River
Box 96
Pierson, MB R0M 1S0
Phone: 204-634-2332
Email: ser2sen@yahoo.com

Senior Services of Rivers - Senior Services of Prairie – Parkland

Rapid City and District Box 543
Box 215 Shoal Lake, MB R0J 1Z0
Rapid City, MB R0K 1W0 Phone: 204-759-2195
Phone: 204-826-2732 Email: sspp1@mymts.net
Seniors Helping Hands of Alstone Souris Seniors Organized

Box 384 Services of Souris Valley
Reston, MB R0M 1X0 Box 1245
Phone: 204-877-3920 Souris, MB R0K 2C0
Phone: 204-483-3106
Senior Services of Rivers - Email: souris_sos@live.ca
Rapid City and District
Box 809 St. Lazare-Ellice Services for Seniors
Rivers, MB R0K 1X0 Box 85
Phone: 204-764-0440 St. Lazare, MB R0M 1YO
Phone: 204-683-2524
Roblin and District Community Email: clubfortellice@mymts.net
Help Centre
Box 1417 Ste. Rose and District Community
Roblin, MB R0L 1P0 Resource Council
Phone: 204-937-8276 Box 808
Email: rdchc@mymts.net Ste. Rose du Lac, MB R0L 1S0
Phone: 204-447-2478
Lawrence Resource Council Email: srrescu@mymts.net
Box 144
Rorketon, MB R0L 1R0 Senior Services of Prairie Parkland
Phone: 204-732-2862 Box 303
Email: lrcrorketon@gmail.com Strathclair, MB R0J 2C0
Phone: 204-365-2012
Rossburn Community Resource Council Email: sspp2@mymts.net
Box 418
Rossburn, MB R0J 1V0 Swan River and District
Phone: 204-859-3386 Community Resource Council
Email: rosscomm@mymts.net Box 2641
Swan River, MB R0L 1Z0
Seniors Services of Banner County Phone: 204-734-5707
Box 1073 Email: swandcrc@mymts.net
Russell, MB R0J 1W0
Phone: 204-773-2316
Email: rslsrser@mymts.net

Seniors Access to Gladstone Area Seniors
Independent Living (SAIL) Support Program
Box 1984 Box 757
Virden, MB R0M 2C0 Gladstone, MB R0J 0T0
Phone: 204-748-2323 Phone: 204-385-3026
Email: virdensail@mymts.net Email: gassp@mymts.net
Seniors Outreach Services of Bren-Win Headingley Seniors’ Services

Box 104 5353 Portage Avenue
Waskada, MB R0M 2E0 Headingley, MB R4H 1J9
Phone: 204-673-2534 Phone: 204-889-3132 ext. 3
Email: soswask@mymts.net Email: hdlyseniorservices@mymts.net
Seniors Independent Services (SIS) Services Rivière Seine Pour Aîné(e)s/

Box 413, 112 4th Street Seine River Services for Seniors
Wawanesa, MB R0K 2G0 Box 590
Phone: 204-824-2369 La Broquerie, MB R0A 0W0
Email: siswawanesa@gmail.com Phone: 204-424-5285
Email: labseinerss@gmail.com
SOUTHERN HEALTH/SANTÉ SUD:
Rhineland C.A.R.E. MacGregor-Austin Senior
Box 670 Support Program
Altona, MB R0G 0B0 Box 717
Phone: 204-324-1528 MacGregor, MB R0H 0R0
Email: ann_nikkel@hotmail.com Phone: 204-685-2083
Email: macss@mymts.net
Carman Community Seniors
Resource Council Pembina Community Resource Council
Box 2142 Box 129
Carman, MB R0G 0J0 Manitou, MB R0G 1G0
Phone: 204-745-6611 Phone: 204-242-2744
Email: carmanseniors@mymts.net Email: pcrc@mymts.net
Website: www.carmanalc.com
Morden Services for Seniors
Franklin Senior Services 306 North Railway Street
Box 222 Morden, MB R6M 1S7
Dominion City, MB R0A 0H0 Phone: 204-822-5663
Phone: 204-427-2869 Email: sfs2@mymts.net
Email: waltersb@mymts.net
Morris Area Senior Services
Cartier Senior Citizens Support Box 997
Box 215 Morris, MB R0G 1K0
Elie, MB R0H 0H0 Phone: 204-746-6336
Phone: 204-353-2470 Email: mass@mymts.net
Email: cscsc@mymts.net

Niverville Senior Services RM of De Salaberry Services to Seniors

Box 14 Box 187
Niverville, MB R0A 1E0 St. Malo, MB R0A 1T0
Phone: 204-388-9945 Phone: 204-347-5652
Email: Email: crem@mymts.net
nivervilleservicestoseniors@hotmail.com
Senior Service pour Aîné(e)s
Ensemble Chez Soi Box 252
Box 336 St. Pierre-Jolys, MB R0A 1V0
55 rue Rodgers Phone: 204-433-3276
Notre Dame de Lourdes, MB R0G 1M0 Email: smusick@mymts.net
Phone: 204-248-7291
Email: ensemble@mymts.net LGD of Piney Community
Resource Council
Louise Community Support Services Box 24
Box 232 South Junction, MB R0A 1Y0
Pilot Mound, MB R0G 1P0 Phone: 204-437-2604
Phone: 204-825-2443 Email: lgdseniors@gmail.com
Email: louisecs@mymts.net
Macdonald Services to Seniors
Plumas Senior Support Services Box 283
Box 233 Starbuck, MB R0G 2P0
Plumas, MB R0J 1P0 Phone: 204-735-3052
Phone: 204-386-2029 Email: mssi@mymts.net
Email: ssplumas@mymts.net
Serving Seniors
Portage Service for Seniors Pat Porter Active Living Centre
165 Saskatchewan Avenue East 10 Chrysler Gate
Portage la Prairie, MB R1N 0L7 Steinbach, MB R5G 2E6
Phone: 204-239-6312 or 204-239-1453 Phone: 204-320-4604
Email: psfsed@shaw.ca Email: crc@patporteralc.com
Website: www.patporteralc.com
Richot Senior Services
457 Main Street Lorne Community Support Services
St. Adolphe, MB R5A 1A4 Box 40
Phone: 204-883-2880 Swan Lake, MB R0G 2S0
Email: laurden@mymts.net Phone: 204-836-2585
Services aux Ainés Montcalm Vita and District Resource Council

Box 160 12 - 132 Drull Avenue
St. Jean Baptiste, MB R0G 2B0 Vita, MB R0A 2K0
Phone: 204-758-3031 Phone: 204-425-3701
Email: vdrc@mymts.net

Winkler Services to Seniors Keewatin/Inkster Neighbourhood
Box 653, 262 Main Street Resource Council for Seniors
Winkler, MB R6W 4A8 1490 Burrows Avenue
Phone: 204-325-8964 Winnipeg, MB R2X 0S8
Email: wsc@mymts.net Phone: 204-774-3085
Email: kinrc@mymts.net
WINNIPEG REGIONAL North Point Douglas Seniors Association

HEALTH AUTHORITY:
Barber House Seniors Centre
Boni-Vital Council for Seniors
99 Euclid Avenue
1188 Dakota Street
Winnipeg, MB R2W 2W5
Winnipeg, MB R2N 3H4
Phone: 204-947-0380
Phone: 204-255-2061
Website: www.pointdouglasseniors.org
Email: bvcsenrs@mymts.net
Point Douglas Seniors Coalition
Broadway Seniors Resource Council
For updated contact information, please
319 - 691 Wolseley Avenue
call the Seniors Information Line at
Winnipeg, MB R3G 1C3
204-945-6565 in Winnipeg; or toll free
Phone: 204-772-3533
1-800-665-6565.
Email: bway@mymts.net
River East Council for Seniors
Community Services Program
720 Henderson Highway
280 Balderstone Road
Winnipeg, MB R2K 0Z5
West St. Paul, MB R4A 4A6
Phone: 204-667-6812
Phone: 204-336-4126
Email: recs@mymts.net
Email: bev@middlechurchhome.mb.ca
Seven Oaks Seniors’ Links
Conseil des francophones 55+
1588 Main Street
400, rue Des Meurons, bureau 107
Winnipeg, MB R2V 1Y3
Winnipeg, MB R2H 3H3
Phone: 204-612-3888
Phone: 204-793-1054
Email: sosl@mymts.net
Email: conseil55@fafm.mb.ca
South Winnipeg Seniors
Downtown Seniors Resource
Resource Council
Council of Winnipeg
Room 117 - 1 Morley Avenue
640 Main Street
Winnipeg, MB R3L 2P4
Winnipeg, MB R2B 4L8
Phone: 204-478-6169
Phone: 204-803-8329
Email: swsrc@mymts.net
Email: downtown@ageopportunity.mb.ca
St. James/Assiniboia 55+ Centre
Fort Garry Seniors Resource Council
3 - 203 Duffield Street
800 Point Road, Lower Level
Winnipeg, MB R3J 0H6
Winnipeg, MB R3T 3L8
Phone: 204-987-8850 ext.108
Phone: 204-792-1913
Email: aaspence@stjasc.mb.ca
Email: fgsrc@swfic.org

Transcona Council for Seniors For more information, contact:
845 Regent Avenue West Turtle Lodge
Winnipeg, MB R2C 3A9 Sagkeeng First Nation
Phone: 204-222-9879 PO Box 1267
Email: tcs@mts.net Pine Falls, MB R0E 1M0
Email: turtlelodge@mts.net
1.3 Website: www.turtlelodge.org
Aboriginal Seniors There are several aboriginal organizations
such as Friendship Centres across Manitoba
ABORIGINAL SENIORS RESOURCE
CENTRE OF WINNIPEG that offer programs and support services for
45 Robinson Street Aboriginal Seniors. For more information,
Winnipeg, MB R2W 5H5 contact the Manitoba Association of
Phone: 204-586-4595 Friendship Centres at 204-942-6299 or
Email: thelma@asrcwpg.ca www.mac.mb.ca.
EYAA-KEEN HEALING CENTRE 1.4

Eyaa-Keen Healing Centre provides a unique Francophone Seniors
form of Aboriginal traditional based trauma
treatment and psychological rehabilitation. BILINGUAL SERVICE CENTRES
They help people start living fully alive, Bilingual Service Centres offer seniors a
thriving and making good decisions in range of information and services on :
their own lives. Programs and services • healthcare
are designed to improve the well-being of • pensions
Aboriginal people by addressing issues and • RRSP/RRIF planning
strengthening their abilities to lead their own • retirement planning
lives in a good way. • vacation planning
• power of attorney and wills
For more information, contact: • personal safety
Eyaa-Keen Healing Centre Inc. • veterans services
547 Notre Dame Avenue
Winnipeg, MB R3B 1S2 For more information, contact or visit a
Phone: 204-783-2976 centre nearest you:
Toll Free: 1-877-423-4648 Toll Free: 1-866-267-6114
Email: website@eyaa-keen.org Email: csbsc@gov.mb.ca
Website: www.eyaa-keen.org Website: www.csbsc.mb.ca
TURTLE LODGE Bilingual Service Centre-St. Boniface

The Turtle Lodge offers children, youth, 100-614 Des Meurons Street
adults and elders the opportunity to come St. Boniface, MB R2H 2P9
together in a sacred environment for: Phone: 204-945-6220
traditional teachings, ceremony, healing, and
the sharing of indigenous perspectives on
how to have a good and peaceful life.

Bilingual Service Centre-St. Vital communication, promotion and community
1005 St Mary’s Road development.
Winnipeg, MB R2M 3S4
La fédération des aînés
Bilingual Service Centre-St. Pierre-Jolys franco-manitobains
Box 98, 427 Sabourin Street 201-605 rue Des Meurons
St. Pierre-Jolys, MB R0A 1V0 St. Boniface, MB R2H 2R1
Phone: 204-433-3340 Phone: 204-235-0670
Toll Free: 1-855-235-0670
Bilingual Service Centre- Email: info@fafm.mb.ca
Notre-Dame-de-Lourdes Website: www.fafm.mb.ca
51-55 Rogers Street
Notre Dame de Lourdes, MB R0G 1M0 PLURI-ELLES (MANITOBA)
Phone: 204-248-7270 Pluri-elles (Manitoba) offers the following
services at no cost to francophones living in
Bilingual Service Centre-St. Laurent Manitoba:
Box 215 • individual and group counseling
St. Laurent, MB R0C 2S0 • personal development workshops
Phone: 204-646-4095 • seniors’ computer courses
• literacy programs
CONSEIL DES FRANCOPHONES 55+ • job reintegration program/job research
Le Conseil des francophones 55+ is a
community based non-profit organization. Its For more information, contact:
mandate is to ensure the accessibility and Pluri-elles (Manitoba) Inc.
availability of French language services and 570 Des Meurons Street
support programs for the French speaking Winnipeg, MB R2H 2P8
population 55 years and up, who live in Phone: 204-233-1735 ext. 203
Winnipeg. Toll Free: 1-800-207-5874
Email: pluridg@pluri-elles.mb.ca
Conseil des francophones 55+ 1.5
400, rue Des Meurons, bureau 107
Winnipeg, MB R2H 3H3 Multicultural/Ethnic Seniors
Phone: 204-793-1054
Email: Conseil55@fafm.mb.ca There are several multicultural/ethnic
seniors groups located throughout Manitoba.
Website: www.fafm.mb.ca
For more information, contact your local
LA FÉDÉRATION DES AÎNÉS FRANCO- multicultural community centre or the
MANITOBAINS (FAFM) Multiculturalism Secretariat at 204-945-5632;
FAFM represents and protects the interests or email multisec@gov.mb.ca.
of francophones aged 55 years and over
while contributing to the development of the
community. Primary actions are lobbying,

1.6 For more information, contact:

Immigrant Centre Manitoba
Newcomer Seniors 100 Adelaide Street
A & O: SUPPORT SERVICES FOR Winnipeg, MB R3A 0W2
OLDER ADULTS-ENTRY PROGRAM Phone: 204-943-9158
FOR OLDER ADULT IMMIGRANTS Website: www.icmanitoba.com
The ENTRY program is a 10 week program,
held twice a week for newcomers who are JEWISH CHILD AND FAMILY
55+ and have not previously attended the SERVICES (JCFS)
program. The program offers settlement JCFS provides Jewish newcomers over the
and orientation sessions on topics such as age of 65 with social and integration services
healthy living, the law and getting around including English as an Alternate Language
places in the community. classes, cultural programming to encourage
socializing and becoming familiar with the
After completing the program, participants Jewish community. For more information,
are encouraged to join in English see page 87.
Conversation Circles to continue practising
LANGUAGE BANK
their communication skills and discussing
The Immigrant Centre of Manitoba/
topics of interest with their peers.
International Centre offers a language bank
that provides interpreters 24 hours a day in
over 80 languages and dialects. After regular
office hours this is on an emergency basis
Older Adults Inc.
only. Translators are also provided to verify
200 - 280 Smith Street
or complete translations. Service is provided
for the police, hospitals, courts and other
Phone: 204-956-6440
social agencies as well as for the general
Toll Free: 1-888-333-3121
public. For more information, contact the
Website: http://eal.ageopportunity.mb.ca
Immigrant Centre of Manitoba (see page 19).
IMMIGRANT CENTRE MANITOBA
LIVING IN MANITOBA: A RESOURCE
The Immigrant Centre of Manitoba is a
GUIDE FOR IMMIGRANT WOMEN
service agency providing a comprehensive
A guide to help immigrant women who
range of settlement services, including:
are new to Manitoba navigate resources
• settlement services
and services in our province. It takes into
• employment services
account the unique settlement experiences
• access english centre
of immigrant women and offers advice on
• outreach services
cultural practices, housing, child care, and
• nutrition services
legal rights and protections. Printed copies
• volunteer services
are available only in French by calling the
• citizenship classes
Manitoba Status of Women at 204-945-6281
• language bank (see page 19)
or toll free at 1-800-263-0234 or visit
• notary public services
www.gov.mb.ca/msw/publications/immigrant_
guide.pdf.

MANITOBA INTERFAITH 1.7
IMMIGRATION COUNCIL
The Manitoba Interfaith Immigration Council
Veterans
provides the following services to refugee BUREAU OF PENSIONS ADVOCATES
newcomers (government assisted, privately The Bureau of Pensions Advocates is an
sponsored refugees, and refugee claimants): independent federal division of Veterans
• reception and temporary accommodation Affairs Canada. It has qualified lawyers and
• settlement and orientation represents veterans, peacetime military
• sponsorship services servicemen and/or women, RCMP officers
• inland refugee claim assistance and their widows at appeal board hearings
• support programs through the volunteer under the Pension Act and the RCMP
department Superannuation Act.
For more information, contact: For more information, contact:
Manitoba Interfaith Immigration Council Bureau of Pensions Advocates
Welcome Place Box 6050
521 Bannatyne Avenue 610 - 234 Donald Street
Winnipeg, MB R3A 0E4 Winnipeg, MB R3C 4G5
Phone: 204-977-1000 Phone: 204-983-5598
Email: barbf@miic.ca Toll Free: 1-877-228-2250
Website: www.miic.ca
OPERATIONAL STRESS INJURY
SOCIETY FOR MANITOBANS WITH SOCIAL SUPPORT (OSISS)
DISABILITIES (SMD) Operational Stress Injury Social Support
The SMD ethnocultural program is designed offers community resource information and
to help people with disabilities for whom referral, education, and peer support to
English is an additional language and/or military members, veterans and their families
where there is a problem communicating in who have been impacted by an operational
English. Staff provide cultural interpretation stress injury (OSI) as a result of operational
services in over 25 languages and link clients duties.
to appropriate services, helping individuals to
understand the systems of support that are For more information, contact:
available to them. Veterans Affairs Canada-OSI Clinic
Deer Lodge Hospital
For more information, contact: 2109 Portage Avenue
Society for Manitobans with Disabilities Winnipeg, MB R3J 0L3
825 Sherbrook Street Family members: 204-831-3444
Winnipeg, MB R3A 1M5 Website: www.osiss.ca
Phone: 204-975-3121
Email: trobertson@smd.mb.ca Canadian Forces Base Shilo
Website: www.smd.mb.ca/smd-services/ Building L 102, Room 252
ethno-cultural-services PO Box 5000 Stn. Main
Shilo, MB R0K 2A0
Family members: 204-765-3000 ext. 4031

ROYAL CANADIAN NAVAL For more information, contact:
BENEVOLENT FUND (RCNBF)

Veterans Affairs Canada
The RCNBF helps relieve distress and P.O. Box 6050
promote the well-being of members and 610 - 234 Donald Street
former members of the Naval Forces of Winnipeg, MB R3C 4G5
Canada and their dependents. The fund Toll Free: 1-866-522-2122 (English)
provides interest-free loans or grants to 1-866-522-2022 (French)
veterans and ex-service personnel and/ Website: www.veterans.gc.ca
or their spouses. The loans are for such
expenses as food, clothing, home repairs, VETERANS INDEPENDENCE
funeral costs, medical, dental, optical, PROGRAM (VIP)
surgical and prosthetic services. One- VIP is a national home care program
time scholarships and bursaries of $2,000 offered by Veterans Affairs Canada, that
to children and grandchildren of eligible helps eligible veterans to remain healthy
members may also be provided. and independent in their own homes or
communities. The program offers a variety
For more information, contact: of services to eligible clients based on
Royal Canadian Naval Benevolent Fund individual circumstances and health needs,
Box 505, Station B including:
Ottawa, ON K1P 5P6 • grounds maintenance
Phone: 613-996-5087 • housekeeping
Toll Free: 1-888-557-8777 • personal care
Email: rcnbf@sympatico.ca • home adaptations
Website: www.rcnbf.ca • access to nutrition
• health and support services
VETERANS AFFAIRS CANADA (VAC) • ambulatory health care
VAC offers a wide range of services and • intermediate care services
benefits to meet the changing needs • social transportation
of qualified veterans; Canadian Forces
members, serving and discharged members For more information, including information
of the RCMP; and certain civilians and their on eligibility contact Veterans Affairs Canada
families. Some of the programs and services (see page 21).
include:
• health care benefits
• career change assistance
• mental health services
• group health insurance
• financial benefits
• funeral assistance
• disability pension
• Veterans Independence Program
(see page 21)
• War Veterans Allowance

Notes
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2.0
Active Living and
Lifelong Learning
2.0 Active Living and 2.3 Fishing and Hunting............................ 29
Lifelong Learning................................ 25 Fishing Licenses-
2.1 Active Living ....................................... 25 Manitoba Conservation and
Manitoba in motion Water Stewardship
Recreation and Regional Manitoba Hunting Licenses
Services Branch 2.4 Lifelong Learning................................ 30
2.2 Active Living and Creative Retirement Manitoba
Recreation Centres/Programs............ 26 University of Winnipeg Continuing
City of Winnipeg-Leisure Guide Education 55 Plus Program
General Council of Winnipeg University of Manitoba-
Community Centres Lifelong Learning
Manitoba 55 Plus Games Manitoba Adult Literacy Program
Manitoba Parks Adult Learning Centres
Nature Manitoba 2.5 Library and Archive Services............. 31
Rady Jewish Community Centre Archives of Manitoba
Reh-Fit Centre Manitoba Legislative Library
Rural and Northern Recreation Metis Culture and Heritage
Opportunities Resource Centre
Senior Centres Public Library Services
University of Manitoba- 2.6 Research.............................................. 32
Aging Actively Programs Centre on Aging
University of Winnipeg-
55 Plus Program
Wellness Institute
YMCA-YWCA
Y Women
2.0 Active Living and Lifelong Learning
2.0
Active Living and
Lifelong Learning
2.1 regional and provincial levels to improve

individual and community well-being through
Active Living a decentralized service network. The branch
ACTIVE LIVING COALITION offers advice, assistance and information
FOR OLDER ADULTS - MB about recreation funding, programs, planning
For more information on the Active Living and how to better meet the recreation needs
Coalition for Older Adults - MB see page 3. of Manitoba communities.
MANITOBA IN MOTION For more information, contact the office

In motion is a provincial strategy to help all nearest you:
Manitobans make physical activity part of Recreation and Regional Services
their daily lives for health and enjoyment. Branch-Provincial Office
Tools and resources are available to help 310-800 Portage Avenue
individuals and community organizations Winnipeg, MB R3G 0N4
plan ways to get in motion. Phone: 204-945-3766
Email: rrs@gov.mb.ca
To find out if your community is a Community Website: www.gov.mb.ca/cyo/recreation
in motion and who to contact, or to get more
information about physical activity, contact: Regional Offices:
Health, Healthy Living and Seniors • Beausejour 204-268-6018; or
Manitoba in motion 1-800-665-6107
Phone: 204-945-3648 • Brandon 204-726-6066; or
Toll Free: 1-866-788-3648 1-800-259-6592
Website: www.manitobainmotion.ca • Dauphin 204-622-2022
• Gimli 204-642-6006; or
RECREATION AND REGIONAL 1-866-259-5748
SERVICES BRANCH • Morden 204-822-5418; or
The Manitoba Children and Youth 1-866-346-5219
Opportunities, Recreation and Regional • The Pas 204-627-8213
Services Branch supports and strengthens • Thompson 204-677-6784
the recreation deliver system at the local,

2.2 friends, neighbours and their community.
The 55 Plus Games, hosted each year by a
Active Living and qualifying Manitoba community, encourages
Recreation Centres/ older Manitobans to remain active physically,
Programs mentally and socially.
CITY OF WINNIPEG – LEISURE GUIDE For more information, contact:

A variety of recreation services and Active Living Coalition for Older
opportunities are available for older adults Adults in Manitoba (ALCOA-MB)
throughout the City of Winnipeg from the Phone: 204-632-3947
Community Services Department. To find Toll Free: 1-866-202-6663
out what is offered in your area, check your Email: manitoba55plusgames@gmail.ca
City of Winnipeg Leisure Guide. Copies are Website: www.alcoamb.org
available online or at local libraries.
For more information on
For more information, contact: ALCOA-MB see page 3.
City of Winnipeg-Leisure Guide
Phone: 311 MANITOBA PARKS
Email: 311@winnipeg.ca Manitoba’s parks offer a wide range of
Website: www.winnipeg.ca/cms/recreation/ services and facilities year-round. No matter
leisureguide.stm what recreational activities you pursue, you
are sure to enjoy our spectacular natural
GENERAL COUNCIL OF WINNIPEG environments, unique cultural sites, sandy
COMMUNITY CENTRES beaches and clear waters. When you are
Provides a guide to 64 City of Winnipeg ready to experience everything under the
community centres. It is a resource for sun, come to Manitoba provincial parks.
community centre volunteers as well as for Information is available on the website under
the public. You can check for your community Fishing and Hunting, Trail Conditions and
centres’ location, programming information, Advisories, Camping and Accommodations.
upcoming events, rental facilities and more.
For more information, contact: Manitoba Parks
General Council of Winnipeg Public Information and Inquiries
Community Centres Box 22 - 200 Saulteaux Crescent
265 Osborne Street South Winnipeg, MB R3J 3W3
Winnipeg, MB R3L 1Z7 Phone: 204-945-6784
Phone: 204-475-5008 Toll Free: 1-800-214-6497
Website: www.gcwcc.mb.ca/about.cfm Website:
www.gov.mb.ca/conservation/parks/
MANITOBA 55 PLUS GAMES
The Manitoba 55 Plus Games provides an
opportunity for older adults from across the
province to participate in age-friendly events
and activities, which connect them with

NATURE MANITOBA For more information, contact:
A non-profit organization promoting an Reh-Fit Centre

appreciation and understanding of nature. 1390 Taylor Avenue
Nature Manitoba offers a wide variety of Winnipeg, MB R3M 3V8
indoor and outdoor programs year round. Phone: 204-488-8023
Email: reh-fit@reh-fit.com
For more information, contact: Website: www.reh-fit.com
Nature Manitoba
401 - 63 Albert Street RURAL AND NORTHERN
Winnipeg, MB R3B 1G4 RECREATION OPPORTUNITIES
Phone: 204-943-9029 Rural and northern recreation directors
Website: www.naturemanitoba.ca are employed by local municipalities or
governing bodies to provide a wide range
RADY JEWISH COMMUNITY CENTRE of recreation opportunities to people of all
(JCC) ages in their communities or districts. They
The Rady JCC is a non-profit, multi-service may also provide information on grants,
community organization that provides a board development, recreation opportunities,
broad range of programs and services for all seniors’ games and volunteering.
age groups and accessible to people of all
abilities. Included are fitness, wellness, active To find out if your community has a
living, aquatic, senior and cultural programs. recreation director, call your municipal
Our Active Living Program for Older Adults office or Manitoba Children and Youth
provides individuals with the opportunity Opportunities, Recreation and Regional
to participate in a variety of innovative Services Regional Office near you
programs developed to meet the diverse (see page 25).
interests of active adults. Participation is
open to the general community. SENIOR CENTRES
Most senior centres offer fitness programs
For more information, contact: and active living opportunities for individuals
Rady Jewish Community Centre 55+ or retired. See pages 5 - 9 to find a
Suite B100-123 Doncaster Street senior centre near you.
Winnipeg, MB R3N 2B3
Phone: 204-477-7510 UNIVERSITY OF MANITOBA–
Email: inquiry@radyjcc.com AGING ACTIVELY PROGRAMS
Website: www.radyjcc.com The University of Manitoba’s Bison
Recreation Services offers specially
REH-FIT CENTRE designed programs for participants 55+.
The Reh-Fit Centre is a non-profit They include: resistance training, aqua
organization working to enhance the health fitness, walking, personal training and
and well-being of its members and the fitness testing. Senior and Senior Spouse
community by providing innovative health membership rates are available which allow
and fitness services through assessment, members access to all facilities and activities
education, and exercise in a supportive including free fitness classes. Programs are
environment. Membership is open to the offered at Frank Kennedy or Joe Doupe.
community-at-large.

For more information, contact: membership, allowing day time access, is
Bison Recreation Services – available at a substantial discount.
Frank Kennedy
145 Frank Kennedy Centre For more information, contact:
University of Manitoba Wellness Institute
Winnipeg, MB R3T 2N2 Seven Oaks General Hospital
Phone: 204-474-6100 1075 Leila Avenue
Email: rec_services@umanitoba.ca Winnipeg, MB R2P 2W7
Website: www.recreationservices.ca Phone: 204-632-3900
Email: info@wellnessinstitute.ca
Bison Recreation Services–Joe Doupe Website: www.wellnessinstitute.ca
030 Brodie Centre
727 McDermot Avenue YMCA-YWCA
University of Manitoba The YMCA-YWCA has a variety of special
Winnipeg, MB R3E 3P5 programs available such as seniors’ groups.
Phone: 204-789-3858
For more information, contact the location
UNIVERSITY OF WINNIPEG- nearest you:
55 PLUS PROGRAM Email: info@ymcaywca.mb.ca
The University of Winnipeg offers exercise Website: www.ywinnipeg.ca
courses for individuals 55 +. The courses are
intended to increase participants’ strength, YMCA-YWCA Locations:
flexibility, and balance. They help mobility, Downtown
maintain or improve the participants’ ability 301 Vaughan Street
to perform activities of daily living such as Winnipeg, MB R3B 2N7
climbing stairs and doing errands. Phone: 204-947-3044
For more information, contact: Elmwood-Kildonan

University of Winnipeg- 454 Kimberley Avenue
Duckworth Centre Winnipeg, MB R2K 0X8
400 Spence Street Phone: 204-668-8140
Winnipeg, MB R3B 2E9
Phone: 204-786-9349 South Winnipeg
Email: duckworth@uwinnipeg.ca 5 Fermor Avenue
Website: Winnipeg, MB R2M 0Y1
www.uwinnipeg.ca/index/wesmen-members Phone: 204-233-3476
WELLNESS INSTITUTE West Portage

The Wellness Institute at the Seven Oaks 3550 Portage Avenue
General Hospital is a fully accessible medical Winnipeg, MB R3K 0Z8
fitness facility for adults of all abilities. Phone 204-889-8052
Programs include rehabilitation and disease
management, health education, fitness and
social wellness activities. A Selected Times

Brandon YMCA Winnipeg, MB R3J 3W3
231 - 8th Street Phone: 204-945-6640

Brandon, MB R7A 3X2 Email: fish@gov.mb.ca
Phone: 204-727-5456 Website: www.gov.mb.ca/waterstewardship
Email: ywca2@westman.wave.ca
Website: www.ymcabrandon.com MANITOBA HUNTING LICENCES
Manitoba Residents who are 65 years of age
Brandon YWCA or older do not require a provincial Game
148 - 11th Street Bird Licence if they carry proof of age and
Brandon, MB R7A 4J4 residency while hunting. Older Manitobans
Phone: 204-571-3680 are required to purchase appropriate
licences to hunt wild turkey or big game and
Y WOMEN a Canada Migratory Game Bird Permit and
Y Women is a program designed for Wildlife Habitat Conservation Stamp to hunt
women aged 55-plus years who may be waterfowl, cranes, snipe or coots. Effective
feeling alone and out of touch. Through January 1, 2012 to buy any licence, all
friendly, supportive meetings, held every hunters, regardless of residency or age, must
second Thursday afternoon, members can have one of the following:
hear speakers and enjoy crafts and tours. • a valid certificate or card that certifies
Meetings are held at the downtown branch, completion of the Manitoba Hunter
301 Vaughan Street. Women do not need to Education Course or the previous Hunter
be members of a health and fitness branch and Firearm Safety Training Course
to join. • a valid equivalent Hunter Education
certificate or card from any other
For more information, contact: province, territory or country
Y Women • a valid certificate issued to a person who
301 Vaughan Street makes a written declaration that he or
Winnipeg, MB R3B 2N7 she has lawfully held a hunting licence in
Phone: 204-989-5863 Manitoba or in another province, territory
Email: bsawatzky@ymcaywca.mb.ca or country before January 1, 1975
Special permits are also available for hunters
2.3 with disabilities.
Fishing and Hunting For more information, contact:
Manitoba Conservation and Water
FISHING LICENCES-MANITOBA
CONSERVATION AND WATER Stewardship
STEWARDSHIP Wildlife Branch
Manitoba residents ages 65 + are able to Box 24, 200 Saulteaux Crescent
obtain free conservation fishing licence. Winnipeg, MB R3J 3W3
Phone: 204-945-7775
For more information, contact: Toll Free: 1-800-214-6497
Manitoba Water Stewardship– Website: www.gov.mb.ca/conservation/
Fisheries Branch wildlife/hunting/index.html
Box 20 - 200 Saulteaux Crescent

2.4 MANITOBA ADULT
LITERACY PROGRAM
Lifelong Learning The Manitoba government’s Adult Learning
CREATIVE RETIREMENT MANITOBA: and Literacy Branch funds and supports 34
The Centre for Lifelong agencies throughout the province. It provides
Learning (CRM) tuition free literacy programs for adults to
For more information on CRM, see page 4. improve their reading, writing and numeracy
skills and meet education, employment,
UNIVERSITY OF WINNIPEG training and/or personal goals. A complete list
CONTINUING EDUCATION of adult literacy programs can be found on the
55 PLUS PROGRAM branch website below.
The 55 Plus Program offers non-credit
courses at approximately $95 each For more information, contact:
(depending on length). Adult Learning and Literacy
350-800 Portage Ave.
For more information, contact: Winnipeg, MB R3G 0N4
University of Winnipeg Phone: 204-945-8247
Professional, Applied and Continuing Toll Free: 1-800-282-8069 ext. 8247
Education Email: all@gov.mb.ca
Buhler Centre Website: www.gov.mb.ca/all
460 Portage Avenue
Winnipeg, MB R3C 0E8 ADULT LEARNING CENTRES
Phone: 204-982-6633 There are 42 adult learning centres registered
Website: www.pace.uwinnipegcourses. in Manitoba under the Manitoba government
ca/55-plus-program Adult Learning and Literacy Branch. Adult
learning centres provide tuition free high
UNIVERSITY OF MANITOBA- school courses to help adults:
LIFELONG LEARNING • attain a high school diploma
Lifelong Learning at University of Manitoba • complete high school credits to prepare for
provides older adults with educational secondary education
opportunities to expand personal knowledge • improve in employment skills and job
in a relaxed learning environment. opportunities
For more information, contact: A complete list of adult learning centres can
University of Manitoba be found on the branch website. For more
Extended Education information, contact:
188 Extended Education Complex Adult Learning and Literacy
Winnipeg, MB R3T 2N2 350-800 Portage Avenue
Phone: 204-474-9921 Winnipeg, MB R3G 0N4
Email: extended@umanitoba.ca Phone: 204-945-8247
Website: www.umanitoba.ca/extended/life Toll Free: 1-800-282-8069 ext. 8247
Email: all@gov.mb.ca
Website: www.gov.mb.ca/all

2.5 newspapers, early Manitoba books and
magazines, as well as Manitoba government
Library and

publications dating back to its establishment.
Archive Services
For more information, or to arrange a tour,
ARCHIVES OF MANITOBA contact:
The Archives of Manitoba holds archival Main Library
records of the Manitoba government, 100-200 Vaughan Street
municipalities and schools (since Manitoba Winnipeg, MB R3C 1T5
became a province in 1870), private records Phone: 204-945-4330
of individuals, organizations and community Email: legislative_library@gov.mb.ca
groups dating from the Red River Settlement Website: www.gov.mb.ca/chc/leg-lib/
days to the present. It also houses the
records of the Hudson’s Bay Company since Legislative Reading Room
its inception in 1670, documenting the history Room 260, Legislative Building
of the fur trade, exploration and settlement 450 Broadway
in Western Canada and the development of Winnipeg, MB R3C 0V8
HBC’s retail empire. Selected records may Phone: 204-945-4243
be helpful in establishing proof of age for
obtaining social and financial benefits or for METIS CULTURE AND
researching family history. HERITAGE RESOURCE CENTRE
The Metis Culture and Heritage Resource
For more information, contact: Centre has a Metis genealogy service,
Archives of Manitoba culture and history based non lending library,
130-200 Vaughan Street which is open to the public to use.
Winnipeg, MB R3C 1T5
Toll Free: 1-800-617-3588 Metis Culture and
Email: archives@gov.mb.ca Heritage Resource Centre
Website: www.gov.mb.ca/archives 410 McGregor Street
Winnipeg, MB R2W 4X5
MANITOBA LEGISLATIVE LIBRARY Phone: 204-956-7767
The Legislative Library supports public Email: metisrc@mymts.net
affairs and a well-informed society by Website: www.metisresourcecentre.mb.ca
providing efficient, effective, confidential and
impartial access to its specialized information PUBLIC LIBRARY SERVICES
resources for the Legislature, government, Manitoba’s municipal and regional public
and people of Manitoba. It also ensures library systems provide access to invaluable
current and future access to Manitoba’s collections, programs and services. Public
published heritage. libraries offer a safe and welcoming social
space where expert staff help in the
As a heritage institution and Manitoba’s discovery of information and resources to
oldest library, the library is steward to a support an individual’s learning or leisure
comprehensive collection of Manitoba pursuit.
publications. They include rare books, rural

Public libraries loan books in every genre, 2.6
subject and reading level to accommodate the
interests of all Manitobans. Library materials
Research
are available in multiple formats such as large CENTRE ON AGING
print, audio books, music and videos -- on The Centre on Aging is a University-wide
the shelf and online. Libraries have a variety research centre at the University of Manitoba.
of magazines and newspapers and licensed It serves as the focal point for the integration
products to provide a variety of high quality and dissemination of research on aging in
content and personal tools (ex. language Manitoba. The Centre on Aging:
learning or genealogical databases). • conducts, stimulates and promotes
research on aging
Library users are not limited to the local library • provides an interdisciplinary focus for the
branches. They can borrow material from all research activities in aging at universities
Manitoba libraries through interlibrary loan in Manitoba
services. Libraries also source materials in • supports the teaching of students in aging
alternate format for persons with disabilities • publishes a newsletter (available on
who are unable to read standard print. request) and weekly updates on aging
related topics
Library services are delivered through more • sponsors lectures and seminars on aging
than 120 local, mobile and outreach facilities related topics
throughout the province. Users unable to • hosts the annual spring research
access a public library facility are encouraged symposium to promote dialogue on
to inquire about home based programs and various aspects of aging
services available through their public library
systems. For more information, contact:
Centre on Aging
For more information or to find a public library 338 Isbister Building, University of Manitoba
in your community, contact: Winnipeg, MB R3T 2N2
Public Library Services Phone: 204-474-8754
Phone: 204-726-6590 Toll Free: 1-800-432-1960 ext. 8754
Toll Free: 1-800-252-9998 Email: coaman@umanitoba.ca
Email: mbpls@gov.mb.ca Website: www.umanitoba.ca/centres/aging
Website: www.gov.mb.ca/chc/pls/index.html
Winnipeg Public Library Services

Phone: 204-986-6450
TTY: 204-986-3485
Website: www.wpl.winnipeg.ca/library

3.0
Addictions and
Gambling
3.0 Addictions and Gambling................... 35 3.1 Addictions Self Help Groups.............. 38
Manitoba Addictions Alcoholics Anonymous
Information Line Al-Anon/Alateen
Addictions Foundation Central Service
of Manitoba Gamblers Anonymous
Gambling Helpline
Smokers Helpline
Partners Seeking Solutions
with Seniors
Peer Helping Program
for Older Adults
3.0 Addictions and Gambling
3.0
Addictions
and Gambling
The Manitoba government provides funds ADDICTIONS FOUNDATION

to various organizations that offer a wide OF MANITOBA (AFM)
range of services for individuals and families AFM provides prevention and rehabilitation
affected by substance use or gambling services for people with alcohol, other drugs
problems. Care services include: and gambling problems. Services and
• prevention and education programs include:
• pre-treatment (ex. withdrawal • rehabilitation (residential or community)
management) • family group programs for family
• community based or residential treatment members who are concerned about
• post-treatment someone who has alcohol, other drugs or
gambling problems
Programs are also available for those • individual and family counseling services
affected by another person’s substance or • prevention services (ex. workshops
gambling problems. For more information: for older adults, caregivers, service
www.gov.mb.ca/healthyliving/addictions/ providers)
index.html. • problem gambling prevention and
rehabilitation outreach to older adults
MANITOBA ADDICTIONS (Call the Older Persons and Gambling
INFORMATION LINE Consultant at 204-944-6250)
Callers can speak to a staff person • Gambling Helpline for people who
(Monday to Friday 8:30 a.m. to 4:30 p.m.) are experiencing problems with their
for information about the various services own or with someone else’s gambling
available. The line also offers help in (1-800-463-1554)
accessing the most appropriate services to • Responsible Gaming Information Centres
meet their needs. at the McPhillips Street Station Casino
(204-985-1240) and Club Regent Casino
For more information, contact: in Winnipeg (204-985-0419).
Manitoba Addictions Information Line • AFM’s free library’s extensive collection
Toll Free: 1-855-662-6605 of resources on addictions, (ex. books,

journals, videos, pamphlets, posters, fact 2nd Floor, 9 Saskatchewan Avenue
sheets.) Portage la Prairie, MB R1N 3J9
Phone: 204-857-8353
For more information, contact the AFM Office
near you: 10 Main Street
AFM Winnipeg Office Rossburn, MB R0J 1V0
1031 Portage Avenue Phone: 204-859-4000
Winnipeg, MB R3G 0R8
Phone: 204-944-6260 2nd Floor, 250 Manitoba Avenue
Toll Free: 1-866-638-2561 Selkirk, MB R1A 0Y5
Email: execoff@afm.mb.ca Phone: 204-785-2354
Websites: www.afm.mb.ca or
www.getgamblingfacts.ca Box 2560, 381 Hospital Street
Steinbach, MB R0A 2A0
Box 1118, 736 Park Avenue Phone: 204-326-7724
Beausejour, MB R0E 0C0
Phone: 204-268-6166 518 Main Street
Swan River, MB R0L 1Z0
510 Frederick Street Phone: 204-734-2030
Brandon, MB R7A 6Z4
Phone: 204-729-3838 Willard Monson House
Toll Free: 1-866-767-3838 Box 490
Email: westreg@afm.mb.ca Ste. Rose, MB R0L 1S0
Phone: 204-447-4040
32 - 1st Avenue North West Email: wmh@afm.mb.ca
Dauphin, MB R7N 1G7
Phone: 204-622-2021 Box 2039, 168-2nd Street
The Pas, MB R9A 1L7
53 Main Street Phone: 204-627-8140
Flin Flon, MB R8A 1J7
Phone: 204-687-1772 90 Princeton Drive
Thompson, MB R8N 0L3
P.O. Box 449 Phone: 204-677-7300
Gimli, MB R0C 1B0 Toll Free: 1-866-291-7774
Phone: 204-642-5162 Email: northreg@afm.mb.ca
Box 3000, 203 South Railway Street East 283 Nelson Street West
Killarney, MB R0K 1G0 Virden, MB R0M 2C0
Phone: 204-523-5070 Phone: 204-748-4720
108 - 8th Street

Morden, MB R6M 1Y7
Phone: 204-822-1296

GAMBLING HELPLINE e-group list and network meetings
Gambling Helpline is a confidential • supports the age-specific harm reduction
helpline for people who are experiencing support group
problems with their own or with someone • provides links to people in the know
3.0 Addictions and Gambling

else’s gambling. Counsellors can provide • implements the Peer Helping Program for
free counselling, information and referral Older Adults
services. Interpretation services are available • educates and increases awareness such
for most languages. as the Let’s Talk video
• influences system changes
Gambling Helpline Membership is open to anyone. For more
Toll Free: 1-800-463-1554 information, contact:
Partners Seeking Solutions with Seniors
SMOKERS HELPLINE Email: psss1@mts.net
Smokers or anyone wanting information Website:
on helping a spouse or friend quit smoking www.solutionsforseniors.cimnet.ca
can call the Smokers Helpline or register
online and speak directly with a professional PEER HELPING PROGRAM
smoking cessation counselor to receive FOR OLDER ADULTS
advice and guidance on quitting smoking. Partners Seeking Solutions with Seniors
The helpline is a free service available to (PSSS) offers a peer program, which trains
anyone in Manitoba. older adults to provide support to other
older adults recovery from problems with
For more information, contact: alcohol, mood-altering medications/drugs,
Smokers Helpline gambling, mental health concerns or abusive
Toll Free: 1-877-513-5333 relationships. PSSS provides consultation
Website: www.smokershelpline.ca to prepare for a peer helping program,
organizes and facilitates training to older
PARTNERS SEEKING SOLUTIONS adults who wish to become peers, and co-
WITH SENIORS (PSSS) ordinates ongoing supervision of the peers.
PSSS is a 100+ member network that
empowers people in making informed For more information, contact:
choices that support healthy aging. Its Peer Helping Program for Older Adults
current focus includes mental health, Phone: 204-237-5918
substance use and gambling. Its primary Email: psss1@mts.net
activities include: Website:
• leadership, networking, and partnerships www.solutionsforseniors.cimnet.ca
• community development
• consultation
• resource development
• information dissemination through an

3.1 GAMBLERS ANONYMOUS
Addictions Gamblers Anonymous is a fellowship of men
and women who share their experience,
Self Help Groups strength and hope with each other to solve
their common problem and help others to
ALCOHOLICS ANONYMOUS recover from a gambling problem. The only
Alcoholics Anonymous is a voluntary,
requirement for membership is a desire to
worldwide fellowship of men and women from
stop gambling. There are no dues or fees.
all walks of life who meet in groups to attain
Support services for families are available
and maintain sobriety. The only requirement
from GamAnon (204-775-3535).
for membership is a desire to stop drinking.
There are no dues or membership fees.
Gamblers Anonymous
Phone: 204-582-4823 to leave your number
Alcoholics Anonymous
so a member can contact you.
208 - 323 Portage Avenue
Winnipeg, MB R3B 2C1
Phone: 204-942-0126
Toll Free: 1-877-942-0126
Email: aambco@mymts.net
Website: www.aamanitoba.org
AL-ANON/ALATEEN
CENTRAL SERVICE
The Al-Anon family groups are a fellowship of
relatives and friends of alcoholics who share
their experience, strength and hope to solve
their common problems.

Al-Anon/Alateen Central Service
Winnipeg, MB R3J 0P7
Phone: 204-943-6051
Email: al-anon-enquiries@mymts.net

4.0
Caregiving and
End-of-Life Care
4.0 Caregiving and End-of-Life Care....... 41 4.3 End-of-Life Care.................................. 42
Caregiver Advisory Committee Canadian Virtual Hospice
Guide for the Caregiver Hospice and Palliative
Manitoba Caregiver Coalition Care Manitoba
4.1 Caregiver Support Palliative Care Programs
Services and Programs...................... 41 Palliative Care Drug
Rupert’s Land Caregiver Services Access Program
Respite Care 4.4 Tax Credits........................................... 43
Support Groups Primary Caregiver Tax Credit
4.2 Employment Benefits 4.5 Funeral Arrangements........................ 44
for Caregivers...................................... 42 Employment and Income
Compassionate Care Benefits Assistance-Funeral Coverage
Manitoba Funeral
Service Association
4.0 Caregiving and End-of-Life Care
4.0
Caregiving and
End-of-Life Care
CAREGIVER ADVISORY COMMITTEE to www.gov.mb.ca/shas/publications/docs/

The Caregiver Advisory Committee caregiver.pdf.
provides the Minister of Healthy Living
and Seniors with information, advice and MANITOBA CAREGIVER COALITION
recommendations about: The Manitoba Caregiver Coalition is a group
• caregivers and caregiver supports of individuals and organizations that join
• programs, services, policies and with caregivers, service providers, policy
legislation that relate to caregivers and makers and other stakeholders to identify
caregiver supports and respond to the needs of caregivers in
• promoting recognition and awareness of Manitoba.
caregivers
For more information, contact: Manitoba Caregiver Coalition
Caregiver Advisory Committee Phone: 204-953-3720
Seniors and Healthy Aging Secretariat Email: mb.caregivercoalition@yahoo.ca
1610-155 Carlton Street Website:
Winnipeg, MB R3C 3H8 www.manitobacaregivercoalition.com
Phone: 204-945-6565
Toll Free: 1-800-665-6565 4.1
Email: seniors@gov.mb.ca
Website: www.gov.mb.ca/shas
Caregiver Support
Services and Programs
GUIDE FOR THE CAREGIVER
The Seniors and Healthy Aging Secretariat RUPERT’S LAND
publishes a Guide for the Caregiver for CAREGIVER SERVICES
individuals who are caring for older people or Rupert’s Land Caregiver Services offers
considering becoming a caregiver. The guide a range of support services for family
contains a variety of information including a caregivers of persons 55+ such as:
resource section for caregivers. For a copy, • city-wide short-term respite care
call 204-945-6565/1-800-665-6565 or go

• transportation in southwest Winnipeg 4.2
(area codes R3L, R3M, R3N, R3P and
part of R3T)
Employment Benefits
• support groups for Caregivers
• information and help in problem-solving
• referral to other community services COMPASSIONATE CARE BENEFITS
• telephone support If you are eligible for Employment Insurance
• conference for caregivers and want to care for a sick or dying
• community educational presentations and family member, you may be eligible for
workshops on caregiving and aging Compassionate Care Benefits. This program
• The Caregivers Page newsletter provides temporary financial compensation
and job security for a certain period of time.
For more information, contact: For more information or an application
Rupert’s Land Caregiver Services package, contact a Service Canada Centre
168 Wilton Street (see page 55).
Winnipeg, MB R3M 3C3
Phone: 204-452-9491 4.3
Email: rlcs@mymts.net End-of-Life Care
RESPITE CARE Canadian Virtual Hospice
Respite care provides relief to caregivers of The Canadian Virtual Hospice provides
home care clients who require up to 24-hour support and personalized information about
care and supervision. Respite care reduces life limiting illness, palliative and end-of-
caregiver stress and helps to sustain clients in life care, loss and grief to patients, family
their homes. For more information on respite members, health care providers, researchers,
care options available in your community, educators and volunteers. This includes:
contact your Home Care case coordinator • online access to palliative care specialists,
or local regional health authority office (see including physicians, nurses, social
pages 71 to 77). workers, spiritual care advisors and
ethicists who provide confidential answers
SUPPORT GROUPS to questions
Several organizations across Manitoba offer • articles about managing symptoms,
support groups for caregivers such as disease accessing financial benefits, and other
specific organizations (see pages 90 to 95), topics to help navigate the health care
Seniors Community Resource Councils (see system and communicate with local health
pages 9 to 16) or the Healthy Aging Resource care providers
Teams (see page 78). • common questions are answered by the
virtual hospice team
• caregiving videos with easy instructions
for common caregiving tasks
• tools that help professionals to better care
for and communicate with patients and
families
• discussion forums where patients and

families can connect with others emotional and spiritual support for individuals
• latest research findings and their families throughout the course of
4.0 Caregiving and End-of-Life Care

the illness, including bereavement support.
For more information, contact: Each regional health authority in Manitoba
Canadian Virtual Hospice offers palliative care. For more information,
Email: info@virtualhospice.ca contact the Palliative Care Program in your
Website: www.virtualhospica.ca regional health authority:
HOSPICE AND PALLIATIVE CARE Interlake-Eastern Regional Health

MANITOBA (HPCM) Authority: 204-467-3361
HPCM provides community based support, Northern Health:
education and companion services at no • Eastern Campus
charge. It supports adults of all ages who 204-778-1450
have life limiting illnesses, their caregivers • Western Campus
and those who are bereaved. Programs and 204-687-4870 (Flin Flon)
services include: 204-623-9661 (The Pas)
• volunteer companion program helps with Prairie Mountain Health: 204-578-2340
practical matters (ex. shopping, banking, Southern Health/Santé Sud: 204-388-2049
excursions) through one-to-one matches Winnipeg Regional Health Authority:
with volunteers 204-237-2400
• bereavement support services offers one-
to-one telephone bereavement support, PALLIATIVE CARE DRUG
grief seminars, support groups for adults ACCESS PROGRAM
and youth This program offered by Manitoba Health is
• information and education is available on designed for people at the end stages of their
a wide range of topics about life limiting illness, when the focus of care is on comfort.
illness, palliative care and bereavement By covering the cost of eligible drugs for use
(Compassionate Care Course) in the home or in another residence, a major
financial burden is removed for patients
For more information, contact: and their families. For more information
Hospice and Palliative Care Manitoba on applying for this program, contact your
2109 Portage Avenue physician or the palliative care coordinator
Winnipeg, MB R3J 0L3 in your local regional health authority (see
Phone: 204-889-8525 pages 71 to 77). Or go to
Email: info@manitobahospice.mb.ca www.gov.mb.ca/health/pcdap/index.html.
Website: www.manitobahospice.ca
PALLIATIVE CARE PROGRAMS

4.4
End-of-life care or palliative care is health Tax Credits
care for people (of any age) and their
families who are living with a life limiting PRIMARY CAREGIVER TAX CREDIT
illness, usually at an advanced stage. The (For more information, see page 61).
goal of palliative care programs is to manage
physical symptoms and provide social,

4.5
MANITOBA FUNERAL SERVICE
Funeral Arrangements ASSOCIATION (MFSA)
The MFSA is a non profit association. It
EMPLOYMENT AND INCOME supports the advancement of funeral service
ASSISTANCE-FUNERAL COVERAGE
to the public as well as individual members.
Employment and Income Assistance (EIA)
Their website contains basic information on
may provide financial support to cover
funeral planning.
the cost of a person’s funeral, even if the
person was not a participant of EIA at
the time of death. An assessment of the
Manitoba Funeral Service Association
deceased person’s financial resources will
610-55 Garry Street
be completed. Where it is determined that
Winnipeg, MB R3C 4H4
the estate is not able to meet the funeral
Phone: 204-947-0927
expenses, EIA will pay for these costs based
Email: info@mfsa.mb.ca
on service rates that have been agreed
Website: www.mfsa.mb.ca
to with the Manitoba Funeral Services
Association. For more information, contact
your nearest EIA (see page 58).

5.0
Resources for
Seniors with Disabilities
5.0 Resources for Seniors 5.2 Communication Disorders................. 50
with Disabilities................................... 47 Hearing Centres and Services
Independent Living Resource Centre Communication and
Living in Manitoba: A Resource Swallowing Problems
Guide for Women with Disabilities Hearing Instrument Practitioners
Manitoba League of Persons Private Practice Audiologists
with Disabilities Hard of Hearing Services
Society for Manitobans Canadian Hard of Hearing
with Disabilities Association-Manitoba Chapter
Winnserv Deaf Centre Manitoba
Continuity Care E-Quality Communication
5.1 Visual Impairments............................. 49 Centre of Excellence
Canadian National Institute for the Blind Manitoba Deaf-Blind Association
Vision Impaired Resource Network Manitoba Telecom Services
Accessible Public Library Services Resource Centre for Manitobans
Seniors Community Resource Councils Who are Deaf-Blind
5.3 Medical Equipment and Supplies...... 52
Society for Manitobans with
Disabilities-Wheelchair Services
Resources for Seniors with Disabilities
5.0
Resources for
Seniors with Disabilities
INDEPENDENT LIVING resources and contacts that meet a variety of

RESOURCE CENTRE (ILRC) their needs. It was developed in collaboration
The ILRC helps people with disabilities with the Manitoba Disabilities Issues Office.
identify their needs and work towards For a printed copy in English or French,
solutions. The ILRC offers several programs call the Manitoba Status of Women at
and services: 204-945-6281, toll free at 1-800-263-0234
• information and referral services or go to: www.gov.mb.ca/msw/publications/
• peer support womens_disability_guide.pdf
• independent living skills
• Personal Care Assistance Attendant Care MANITOBA LEAGUE OF PERSONS
Training Program (PACE) WITH DISABILITIES (MLPD)
• volunteering The MLPD is a membership organization
• self and family managed care representing the concerns of people with all
• brokerage types of disabilities in Manitoba. It supports
• advocacy Manitobans with disabilities with social policy
research and consultation, public education
For more information, contact: programs, information, referrals and class
Independent Living Resource Centre advocacy.
311A - 393 Portage Avenue
Winnipeg, MB R3B 3H6 For more information, contact:
Phone: 204-947-0194 (TTY/TDD) Manitoba League of Persons
Toll Free: 1-800-663-3043 with Disabilities
Email: thecentre@ilrc.mb.ca 105 - 500 Portage Avenue
Website: www.ilrc.mb.ca Winnipeg, MB R3C 3X1
Phone/TTY: 204-943-6099
LIVING IN MANITOBA: Toll Free: 1-888-330-1932
A RESOURCE GUIDE FOR Email: mlpd@shawcable.com
WOMEN WITH DISABILITIES Website: www.mlpd.mb.ca
The resource guide gives Manitoba women
who live with disabilities information,

SOCIETY FOR MANITOBANS Central Regional Office
WITH DISABILITIES (SMD) 100 - 30 Stephen Street
The SMD continually develops, maintains and Morden, MB R6M 2G3
delivers relevant services that help people Phone: 204-822-7412
gain independence and community support. Toll Free: 1-800-269-5451
Programs and services offered include: TTY: 204-822-7412
• wheelchair services (see page 52)
• parking permit program (see page 134) Interlake Regional Office
• travel assistance program 382 Main Street
• assistive technology support program and Selkirk, MB R1A 1T8
funding guide Phone: 204-785-9338
• adult services (counseling, employment Toll Free: 1-888-831-4213
support, computer training) TTY: 204-482-5638
• education
• ethno-cultural services (see page 20) Eastman Regional Office
Unit 5 – 227 Main Street
For more information, contact the office Steinbach, MB R5G 1Y7
nearest you: Phone: 204-326-5336
Head Office Toll Free: 1-800-497-8196
825 Sherbrook Street TTY: 204-346-3998
Winnipeg, MB R3A 1M5
Phone: 204-975-3010 Northern Regional Office
Toll Free: 1-866-282-8041 303 - 83 Churchill Drive
TTY: 204-975-3012 Thompson, MB R8N 0L6
TTY Toll Free: 1-800-225-9108 Phone: 204-778-4277
Website: www.smd.mb.ca Toll Free: 1-888-367-0268
TTY: 204-778-4277
Westman Regional Office
Room 140, 340 - 9th Street WINNSERV
Brandon, MB R7A 6C2 Winnserv is a non profit organization that
Phone: 204-726-6157 supports adults with intellectual disabilities.
Toll Free: 1-800-813-3325 It helps them live as valued members of
TTY: 204-726-6157 the community. Their focus is on supporting
aging individuals with an intellectual disability,
Parkland Regional Office including those who also have dementia.
Room 411 - 27 - 2nd Avenue Main services include residential supports,
Dauphin, MB R7N 3E5 exploring later life options, staff training in
Phone: 204-622-2293 later life issues and assessment.
Toll Free: 1-800-844-2307
TTY: 204-622-2293

For more information, contact: the home, community or workplace
Winnserv • assesses and trains in how to use

101-960 Portage Avenue accessible computer technology
Winnipeg, MB R3G 0R4 • counsels on how to overcome the
Phone: 204-783-8654 emotional and practical challenges of
Email: winnserv@winnserv.com vision loss
Website: www.winnserv.ca • employment preparation and support with
current employment
CONTINUITY CARE
Continuity Care is a non profit organization • offers peer support and leisure activities
that helps Manitoba families plan for the
future of family members with an intellectual For more information, contact the office
disability. Services include: nearest you:
• support groups for older parents and CNIB
siblings in a caregiving role for a family 1080 Portage Avenue
member with an intellectual disability Winnipeg, MB R3G 3M3
• workshops on planning Phone: 204-774-5421
• individual support, advocacy and Toll Free: 1-800-552-4893
assistance with planning Email: manitoba@cnib.ca
• support network development Website: www.cnib.ca
• adult sibling opportunities
• quarterly newsletter 354 10th Street
Brandon, MB R7A 4G1
For more information, contact: Phone: 204-727-0631
Continuity Care Inc.
2-120 Maryland Street VISION IMPAIRED RESOURCE
Winnipeg, MB R3G 1L1 NETWORK (VIRN)
Phone: 204-779-1679 The Vision Impaired Resource Network runs
Email: info@continuitycare.ca a number of programs including:
Website: www.continuitycare.ca • peer support group for seniors
• leisure opportunities, including curling
• technology training
5.1
• See If You Can a presentation to make
Visual Impairments children aware of vision loss and promote
conservation of sight.
CANADIAN NATIONAL INSTITUTE
FOR THE BLIND (CNIB)
The CNIB helps people with vision loss gain
Vision Impaired Resource Network
their independence through a broad range of
PO Box 2454, Station Main
programs and services:
Winnipeg, MB R3C 4A7
• low vision services- maximizes vision
Phone: 1-888-851-VIRN (8476)
using magnifiers and lighting
Email: info@virn.ca
• trains people to manage activities of daily
Website: www.virn.ca
living (ex. Braille and keyboarding)
• instructs in orientation and mobility
focusing on how to move safely around

ACCESSIBLE PUBLIC COMMUNICATION AND
LIBRARY SERVICES SWALLOWING PROBLEMS
Public libraries are for the benefit of everyone Contact your physician for a referral to a
and library users who are unable to read speech-language pathologist.
standard print have access to collections,
services and programs. Public libraries have HEARING INSTRUMENT
extensive collections of material in large print. PRACTITIONERS
Users can borrow materials across collections There are many hearing aid practitioners
of Manitoba libraries through interlibrary loan in Winnipeg who offer discounts to seniors,
services. provide house calls if necessary and provide
services to rural Manitoba. Check your Yellow
Public libraries can accommodate users Pages under Hearing Aids for a hearing
requiring library materials in alternate formats. centre or contact your Seniors Community
Users are encouraged to talk to local staff Resource Council (see pages 9 to 16) for the
about individual services needs. For more one nearest you.
information, or to locate a library in your
community, see page 32. PRIVATE PRACTICE AUDIOLOGISTS
There are many audiologists in private
SENIORS COMMUNITY practice in Manitoba. Check your Yellow
RESOURCE COUNCILS Pages under Hearing Aids for someone near
Some Seniors Community Resource Councils you.
lend audio versions of local newspaper, books
or large print books. For more information, HARD OF HEARING SERVICES
contact your local Seniors Community The Living with Hearing Loss Program at the
Resource Council (see pages 9 to 16). Society for Manitobans with Disabilities (SMD)
offers:
• development of speech reading skills
5.2 • coping strategies to adapt in difficult
Communication Disorders communication situations
• information on available technical devices
HEARING CENTRES AND SERVICES for hard of hearing people
There are a number of services in Manitoba • ideas to manage hearing loss related
to help in the diagnose and treat hearing stress
loss (ex. public health nurses, family doctors, • classes for hard of hearing, oral deaf and
audiologists, hearing instrument practitioners late deafened adults across Manitoba
and ear/nose/throat specialists). • resource library
Many regional health authorities offer testing For more information, contact:
for hearing disorders at no charge to the Society for Manitobans with Disabilities
client. For more information, contact your Deaf and Hard of Hearing Services
regional health authority (see pages 71-73). Phone: 204-975-3107
For Winnipeg, contact the Audiology Central TTY: 204-975-3083
Intake 204-837-0511. Toll Free (TTY): 1-800-225-9108
Toll Free (voice): 1-866-282-8041
Website: www.smd.mb.ca/smd-services/
adult-services/aural-services

CANADIAN HARD OF E-QUALITY COMMUNICATION
HEARING ASSOCIATION- CENTRE OF EXCELLENCE (ECCOE)

MANITOBA CHAPTER (CHHA) ECCOE is a professional non profit
The Canadian Hard of Hearing Association corporation that provides a wide range of
is a non profit, self help consumer advocate interpreting and intervention services to meet
organization run by and for people who are the diverse needs of the deaf and deaf-blind,
hard of hearing. They ensure hard of hearing hard-of-hearing, and hearing communities.
consumers understand how to have their
needs met and to promote the integration For more information, contact:
and full participation in Canadian society. ECCOE
They are a resource for Manitobans with 200 - One Forks Market Road
hearing loss and provide information about Winnipeg, MB R3C 4L9
Meniere’s Disease. Phone: 204-926-3271 ext.1
Emergency Line: 204-475-6332
For more information, contact: TTY: 204-452-0687
Canadian Hard of Hearing Email: candy.badger@eccoe.ca
Association-Manitoba Chapter Emergency Email: emergency@eccoe.ca
Phone: 204-975-3037 Website: www.eccoe.com
Email: mbchha@mymts.net
Website: www.chha-mb.ca MANITOBA DEAF-BLIND
ASSOCIATION (MDBA)
DEAF CENTRE MANITOBA MDBA is a community based advocacy
The Deaf Centre is a multi-use facility which group that improves opportunities and
contains 3 floors of subsidized housing, a resources for Manitobans who have a
personal care home and offices for deaf combination of hearing and vision loss.
organizations that serve the Winnipeg deaf
community. The building houses the Forrest For more information, contact:
Nickerson Theatre as well as recreational MDBA
areas which are available for social events 285 Pembina Highway
and special occasions. Deaf Centre Winnipeg, MB R3L 2E1
Manitoba is a recreational, cultural and Email:
religious centre for the tenants and residents association.manitobadeafblind@gmail.com
and for deaf and hard of hearing people
throughout the community. MANITOBA TELECOM SERVICES
(MTS)
For more information, contact: MTS offers a range of special needs
Deaf Centre equipment at the Portage Place Mall in
285 Pembina Highway Winnipeg at 2-393 Portage Avenue R3B
Winnipeg, MB R3L 2E1 3H9.
Phone: 204-284-0802
TTY: 204-475-0702

For more information, contact: 5.3
MTS-Special Needs
Phone: 204-941-8557
Medical Equipment
Toll Free: 1-800-542-8703 and Supplies
TTY: 204-942-4942 or 1-866-238-2539
Email: mts.special.needs@mts.ca To buy medical equipment and supplies, look
Website: www.mts.ca for commercial suppliers in the Yellow Pages
under Medical Supplies.
RESOURCE CENTRE FOR
MANITOBANS WHO ARE SOCIETY FOR MANITOBANS
DEAF-BLIND (RCMDB) WITH DISABILITIES (SMD)–
The RCMDB promotes opportunities for WHEELCHAIR SERVICES
independence, dignity and empowerment for This program provides long term loans of
adults in Manitoba who have become deaf- wheelchairs to people living in the community.
blind. Services are provided to adults, and An application signed by an occupational
their family members, who are deaf-blind due therapist or a doctor is required to receive a
to accident, trauma, disease or condition. wheelchair.

RCMDB SMD Wheelchair Services
228 - 285 Pembina Highway 1857 Notre Dame Avenue
Winnipeg, MB R3L 2E1 Winnipeg, MB R3E 3E7
Phone: 204-284-6062 Phone: 204-975-3250
TTY: 204-284-2531 Toll Free: 1-800-836-5551
Email: rcmdb101@gmail.com TTY: 204-975-3239
Website: www.rcmdb.mb.ca Website: www.smd.mb.ca/smd-services/
wheelchair-services

6.0
Financial
6.0 Financial............................................... 55 6.4 Tax Credits........................................... 60
6.1 Federal Income GST/HST Credit
Security Programs.............................. 55 Disability Tax Credit
Service Canada Education Property Tax Credit
Old Age Security Pension Manitoba Family Tax Benefit
Guaranteed Income Supplement Personal Tax Credit
Allowance Primary Caregiver Tax Credit
Allowance for the Survivor Public Transit Tax Credit
Canada Pension Plan School Tax Assistance for Tenants/
Retirement Pension Homeowners 55+
Canada Pension Plan- Seniors School Tax Rebate
Survivor Benefit Federal Pension Tax Credit
Canada Pension Plan- Manitoba Pension Income Amount
Death Benefit
6.5 Employment and Retirement.............. 62
Disability Benefit Opportunities for Employment-
Mature Worker Program
Pension Sharing ThirdQuarter
Canada Pension Plan- Winnipeg Transition Centre
Credit Splitting Office of the Superintendent-
International Benefits Pension Commission
Employment Insurance 6.6 Financial Counselling......................... 62
6.2 Provincial Income Community Financial
Security Programs.............................. 58 Counselling Services
55 Plus Program 6.7 Trustee Services.................................. 63
Employment and Income Public Trustee
Assistance 6.8 Consumer Information
RentAid and Protection..................................... 63
Social Services Appeal Board Consumer Protection Office
6.3 Income Tax........................................... 60 Consumers’ Association of Canada
Community Volunteer Financial Institutions Regulation Branch
Income Tax Program Liquor and Gaming Authority of Manitoba
Manitoba Tax Assistance Office Manitoba Securities Commission
Canada Revenue Agency- Phonebusters and Seniorbusters
Federal Income Tax Inquiries Anti-Fraud Programs
6.0
6.0 Financial
Financial
6.1 Service Canada Centre Locations

in Winnipeg:
Federal Income • Portage Place Mall -
Security Programs 393 Portage Avenue, Unit 122, R3B 3H6
• 2599 Main Street, R2V 4W3
SERVICE CANADA • 1001 St. Mary’s Road, R2M 3S4
Service Canada is the one-stop service for • 140-3393 Portage Avenue, R3K 2G7
federal government programs, including • 100 – 614 Des Meurons Street, R2H 2P9
Old Age Security (OAS) and the Canada (open Tuesday and Thursday only)
Pension Plan (CPP). Canada’s public
pension system provides seniors with a Service Canada Centre Locations
secure, modest base of retirement income. in Rural Manitoba:
The two main programs are Old Age Security • 100 - 1039 Princess Avenue,
and the Canada Pension Plan. Benefits do Brandon, R7A 6E2
not start automatically – you must apply for • 181-1st Avenue North East,
them. Cost-of-living adjustments are made in Dauphin, R7N 1A6
January of each year for CPP and quarterly • 111 Main Street, Flin Flon, R8A 1J9
for OAS. For more information; or to receive • 158 Stephen Street, Morden, R6M 1T3
your application package, contact a Service • Unit 2-1016 Saskatchewan Avenue East,
Canada Centre. Portage la Prairie, R1N 3V2
Service Canada • 51 Main Street, Selkirk, R1A 1P9
Toll Free: 1-800-277-9914 (English) • 321 Main Street, Steinbach, R0A 2A0
1-800-277-9915 (French) • 333 Edwards Avenue, The Pas, R9A 1K7
1-800-255-4786 (TTY) • 40B Moak Crescent, Thompson,
Website: www.servicecanada.gc.ca R8N 2B7
To find more centres and to ensure you

have the most current addresses, go to
www.servicecanada.gc.ca for complete
listing.

OLD AGE SECURITY PENSION (OAS) • You must reapply each year for this benefit
OAS provides a monthly support payment by filing out an income statement or
to all seniors 65 or older who have lived in completing an income tax return.
Canada for at least 10 years (since the age of • The Allowance will end when you are
18), regardless of whether they have worked eligible to receive the Old Age Security
or not. Pension. If you leave Canada for more
• You should apply at least six months than six months, have a change in marital
before you turn 65. status or if your income increases over the
• If you lived in Canada, but now live in cutoff, your allowance will end.
another country, you may still be eligible.
• Full or partial pensions are determined by For more information or to receive your
the length of residency in Canada. application package, contact or visit a Service
• OAS benefits are sent out monthly and are Canada Centre (see page 55).
subject to income tax.
ALLOWANCE FOR THE SURVIVOR
For more information or to receive your If you are between 60 and 64, have a low
application package, contact or visit a Service income, and your spouse or common-law
Canada Centre (see page 55). partner has died, you may qualify for the
Allowance for the Survivor. It is non-taxable
GUARANTEED INCOME income.
SUPPLEMENT (GIS)
The GIS is an additional monthly benefit For more information or to receive your
available to seniors who receive an Old Age application package, contact or visit a Service
Security Pension and have a low income. Canada Centre (see page 55).
• GIS is a non-taxable income.
• If you are married or living common- CANADA PENSION PLAN (CPP)
law, your combined income is used to RETIREMENT PENSION
determine eligibility. Most working Canadians contribute to the
• First time applicants must apply. If you file CPP. If you have contributed to CPP and are
your income tax return every year on time, at least 60 years of age, you are likely entitled
you will likely not have to reapply. to receive a monthly pension.
• The amount you receive is based on how
For more information or to receive your much and for how long you contributed to
application package, contact or visit a Service the plan. It is also affected by what age
Canada Centre (see page 55). you take your pension. For example, if you
take your pension before the age of 65,
ALLOWANCE your benefits will be reduced.
The Allowance is a monthly benefit for low- • You must apply for these benefits
income seniors (aged 60 to 64) whose preferably at least six months before you
spouse or common-law partner is eligible want to receive them.
for, or currently receiving, the Old Age • The earnings are taxable.
Security Pension and the Guaranteed Income • Additional benefits may be available when
Supplement. you die.
• It is non-taxable income.

For more information or to receive your • The benefits are converted to retirement
application package, contact or visit a pensions at age 65.
Service Canada Centre (see page 55).
For more information or to receive your
CANADA PENSION PLAN (CPP)- application package, contact or visit a
SURVIVOR BENEFIT Service Canada Centre (see page 55).
The Survivor Benefit is a monthly pension
6.0 Financial
paid to the spouse or common-law partner CANADA PENSION PLAN (CPP)-
and dependent children of a deceased CPP PENSION SHARING
contributor, if the eligibility criteria are met. If you are married or in a common-law
The amount is determined by the amount relationship, you may be able to save on
that was contributed to the plan, the age of income tax by sharing your CPP pensions
the surviving spouse/common-law partner, equally. You and your spouse/common-law
whether there are dependent children and if partner must be 60+ and entitled to receive
the surviving spouse/common-law partner is CPP. This also applies if only one of you
disabled. contributed to the CPP.
For more information or to receive your For more information or to receive your
application package, contact or visit a application package, contact or visit a
Service Canada Centre (see page 55). Service Canada Centre (see page 55).
CANADA PENSION PLAN (CPP)- CANADA PENSION PLAN (CPP)-

DEATH BENEFIT CREDIT SPLITTING
The Death Benefit is a onetime lump If you are separated or divorced, CPP
sum payment made to a deceased CPP contributions made by you or your spouse/
contributor’s estate, if earnings and eligibility common-law partner can be divided equally.
requirements are met. If there is no estate, This division applies to contributions you
the benefit is given to the person who is both made during your marriage or common-
responsible for the funeral expenses, the law relationship. You may be entitled to
surviving spouse/common-law partner or the retirement, disability, or other benefits higher
next of kin. than those for which you would qualify on
your own.
For more information or to receive your
application package, contact or visit a For more information or to receive your
Service Canada Centre (see page 55). application package, contact or visit a
Service Canada Centre location (see page
CANADA PENSION PLAN (CPP)- 55). You may also apply for benefits online.
DISABILITY BENEFIT
CPP Disability Benefit is a monthly benefit INTERNATIONAL BENEFITS
for individuals, under the age of 65 who have The International Benefits program may
recently contributed to the CPP while they provide retirement, disability or survivor
worked, and then became unable to work benefits to eligible individuals who have lived
at any job on a regular basis because of a or worked in another country, or the surviving
disability. spouse, common-law partner or children of
• The earnings are taxable. eligible individuals who have lived or worked

in another country with which Canada has a To apply:
social security agreement. If you DO NOT RECEIVE benefits from
• Canada has signed social security federal Old Age Security, you must apply
agreements with a number of other for the 55 PLUS Program supplement each
countries. benefit year. You can apply any time during
• Requirements vary by agreement. the benefit year. Your benefits will start in the
Check the details of the country that quarter in which your completed application is
relates to you. received. If you are married and your spouse
is either under 55 or over 65, you may still be
For more information or to receive your eligible for 55 PLUS benefits. An application
application package, contact or visit a will be required.
Service Canada Centre (see page 55),
or call 1-800-454-8731. If you RECEIVE benefits from Old Age
Security; you are not required to apply. Your
EMPLOYMENT INSURANCE (EI) eligibility is automatically determined by the
EI provides temporary funds to unemployed amount of benefits you are already receiving
Canadians who have lost a job through from this pension (Old Age Security Pension,
no fault of their own. It is available while Guaranteed Income Supplement, Allowance,
they look for work or upgrade their skills. and/or Allowance for the Survivor).
Canadians who are sick, pregnant, or caring
for a newborn or adopted child, caring for a For more information, contact:
critically ill or injured child, or those who must 55 PLUS Program
care for a family member who is seriously ill Box 3000, 203 South Railway Street E.
with a significant risk of death, may also be Killarney, MB R0K 1G0
eligible. Phone: 204-523-5230
Toll Free: 1-800-563-8793
For more information, contact or visit a Email: incsupplus@gov.mb.ca
Service Canada Centre location (see page Website: www.gov.mb.ca/tce/eia/
55). You may also apply for benefits online. assistance/55plus.html
6.2 EMPLOYMENT and

INCOME ASSISTANCE (EIA)
Provincial Income EIA provides funds to help Manitobans who
Security Programs have no other way to support themselves
or their families. For people who are able to
55 PLUS PROGRAM work, EIA will help them go back to work by
The 55 PLUS Program, a Manitoba Income providing employment support.
Supplement, provides quarterly benefits to • In most circumstances, people aged
lower-income Manitobans who are 55+ and 65 or over no longer require EIA
whose incomes are within certain levels. support because they are now eligible
Eligibility is based on income reported in your for Canada’s Old Age Security and/or
tax return from the previous year. Guaranteed Income Supplement.
• Some people over the age of 65 who have
not lived in Canada long enough to qualify

for OAS/GIS benefits may qualify for EIA SOCIAL SERVICES APPEAL BOARD
support if they have no other financial The Social Services Appeal Board is an
resources to support themselves. independent appeal board for decisions
• EIA also provides single grants for about provincial income assistance and
medical equipment and supplies and may other programs offered by Manitoba Family
also provide help to cover the cost of a Services (including 55 Plus – A Manitoba
person’s funeral, even if the person is not Income Supplement Program).
6.0 Financial
receiving EIA (see page 44).
You may file an appeal if you receive, or are
For more information, contact: applying for, certain provincial assistance
Employment and Income programs and if you have had your benefits
Assistance (EIA) denied, suspended or reduced. The appeal
1-111 Rorie Street process:
Winnipeg, MB R3B 3N1 • Send a letter of appeal to the board
Phone: 204-948-4000 or complete an appeal form, which is
Toll Free: 1-877-812-0014 available on request from EIA.
TTY: 1-204-945-4796 • Your appeal must be filed within 30 days
Manitoba Relay Service: 1-800-855-0511 of being notified of the decision to deny,
reduce or suspend your benefits.
RentAid (Formerly Manitoba • Once filed, a hearing will be scheduled
Shelter Benefit) within 30 days and both parties will be
RentAid provides direct monthly cash to given the opportunity to explain their
renters 55+ who are living in privately cases directly to the board.
owned buildings and who meet certain • Board decisions are made in private after
qualifications. The monthly allowance is the hearing.
based on total gross income and on the • A letter will be sent to you (usually within
monthly rent paid. An application must be 15 days of the hearing) telling you the
completed by the tenant. People living board’s decision.
in publicly owned seniors housing, rent
supplement housing or personal care homes For more information, contact:
are already benefitting from government Social Services Appeal Board
subsidies and are not eligible for RentAid. 7th Floor, 175 Hargrave Street
Winnipeg, MB R3C 3R8
Family Services Toll Free: 1-800-282-8069
Provincial Services Branch TTY: 204-948-2037
102 -114 Garry Street Website:
Winnipeg, MB R3C 1G1 www.gov.mb.ca/fs/ssab/index.html
Phone: 204-945-2197
Toll Free: 1-877-587-6224
Email: provservic@gov.mb.ca
Website: www.gov.mb.ca/ctt/eia/RentAid/

6.3 with low or modest incomes offset all or part
of the GST or HST that they pay.
Income Tax
COMMUNITY VOLUNTEER INCOME For more information, contact:
TAX PROGRAM (CVITP) Canada Revenue Agency
The Canada Revenue Agency and community Toll Free: 1-800-959-1953
organizations across Manitoba work together Website: www.cra-arc.gc.ca/bnfts/gsthst/
to provide tax preparation clinics and arrange menu-eng.html
for volunteers to prepare tax returns for
eligible people. DISABILITY TAX CREDIT
The Disability Tax Credit is a non refundable
For more information, contact: tax credit available to individuals who have
Canada Revenue Agency an impairment in physical or mental functions
Phone: 1-800-959-8281 that is severe and prolonged. A health care
Website: www.cra-arc.gc.ca/volunteer provider must complete the Disability Tax
Credit Certificate (Form T2201) which must
MANITOBA TAX ASSISTANCE OFFICE then be approved by the Canada Revenue
Information is provided at the Manitoba Agency before you can claim the tax credit on
Tax Assistance Office to help complete the your income tax and benefit return.
provincial section of the income tax return. • If you qualify for the Federal Disability Tax
Credit you may be eligible to receive the
For more information, contact: Manitoba Disability Tax Credit.
Manitoba Tax Assistance Office
Phone: 204-948-2115 For more information, contact the Canada
Toll Free: 1-800-782-0771 Revenue Agency (see page 60); or go to:
Email: tao@gov.mb.ca www.cra-arc.gc.ca/disability/
Website: www.gov.mb.ca/finance/tao
EDUCATION PROPERTY
CANADA REVENUE AGENCY- TAX CREDIT (EPTC)
FEDERAL INCOME TAX INQUIRIES The basic credit for 2013 is $700. If your
For general inquiries on your federal income income is below a defined level and you are
tax, contact: a senior, you may qualify for an additional
Canada Revenue Agency amount. The seniors’ EPTC maximum
Toll Free: 1-800-959-8281 increased to $1,100 in 2013. For more
information, contact the Manitoba Tax
Assistance Office (see page 60).
6.4
Tax Credits MANITOBA FAMILY TAX BENEFIT
The Manitoba Family Tax Benefit reduces the
The following tax credits can be applied for amount of Manitoba tax payable. In addition
each year by filling out your income tax form: to the basic credit, taxpayers 65 and over
may be eligible to claim an additional amount
GST/HST CREDIT for themselves and a dependant spouse
The GST/HST credit is a tax free quarterly age 65 and over on form MB428-A. For
payment that helps individuals and families

more information, contact the Manitoba Tax For more information or to receive a copy of
Assistance Office (see page 60). the application, contact:
PERSONAL TAX CREDIT Tenants should contact:

The Personal Tax Credit is a refundable Family Services
credit for an individual who lived in Provincial Services Branch
Manitoba on the last day of the tax year. 102 - 114 Garry Street
6.0 Financial
She/he may claim the basic credit for self Winnipeg, MB R3C 1G1
and may be eligible to claim additional Phone: 204-945-2197
amounts for a dependant spouse, age 65 Toll Free: 1-877-587-6224
and older, a spouse age 65 and over, and Email: csd@gov.mb.ca
disability amounts on form MB479. For Website:
more information, contact the Manitoba Tax www.gov.mb.ca/fs/assistance/stat55
Homeowners should contact:
PRIMARY CAREGIVER TAX CREDIT Manitoba Tax Assistance Office
Caregivers may be eligible for Manitoba’s (see page 60)
Primary Caregiver Tax Credit of $1,275 per
care recipient to a maximum of three. For SENIORS SCHOOL TAX REBATE
more information, contact the Manitoba Tax The school division special levy paid by
Assistance Office (see page 60) or Manitoba eligible senior homeowners on qualifying
Health 204-788-6646. residential properties is being eliminated,
starting in 2014. If property tax credits fully
PUBLIC TRANSIT TAX CREDIT offset school taxes, the Rebate will begin to
Individuals can claim the total amount paid apply once school taxes exceed property
for public transit passes, or for the cost of taxes. For more information, contact the
passes for multiple systems on line 364 of Manitoba Tax Assistance Office (see page
the Federal Income Tax Return. This includes 60).
the cost of monthly passes or of longer
duration such as for travel on public transit. FEDERAL PENSION TAX CREDIT
For more information, contact Canada Individuals may be able to claim up to $2,000
Revenue Agency (see page 60). of a non refundable tax credit if you reported
eligible pension, superannuation, or annuity
SCHOOL TAX ASSISTANCE FOR payments on line 115, line 116, and/or line
TENANTS/HOMEOWNERS 55+ 129 of the Federal Income Tax Return. For
School Tax Assistance for Tenants and more information, contact Canada Revenue
Homeowners, aged 55+, provides annual Agency (see page 60).
funds to offset the school tax portion of
municipal taxes or rental costs. School MANITOBA PENSION
tax assistance benefits are paid to eligible INCOME AMOUNT
applicants once a year. Tenants must apply Manitoba taxpayers are eligible to claim a
by application. Homeowners must apply on specified amount on form MB428 if they
Form MB479 of the income tax return. receive pension or annuity income. For
more information, contact the Manitoba Tax

6.5 Email: info@thirdquarter.ca
Website: www.thirdquarter.ca
Employment and
Retirement WINNIPEG TRANSITION CENTRE
The Winnipeg Transition Centre offers
OPPORTUNITIES FOR EMPLOYMENT- employment counselling and assistance,
MATURE WORKER PROGRAM recruitment, and professional development
The Mature Worker Program provides free courses.
employment services to Winnipeg residents
age 50+. The goal is to find meaningful full- For more information, contact:
time, part-time employment through a variety Winnipeg Transition Centre
of services, including: 1836 Main Street
• one-on-one consultations with an Winnipeg, MB R2V 3H2
employment consultant Phone: 204-338-3899
• career exploration
• job-seeking support OFFICE OF THE SUPERINTENDENT-
• networking opportunities PENSION COMMISSION
• interview preparation The Office of the Superintendent-Pension
• resume development Commission of Manitoba is a regulatory
• access to our job resource area agency responsible for the administration
• workshops of The Pension Benefits Act (the Act). The
mandate of the Office of the Superintendent
For more information, contact: is to promote the establishment, extension
Mature Worker Program and improvement of pension plans. If you
Opportunities for Employment would like more information about the office’s
300-294 Portage Avenue services, employer sponsored pension plans
Winnipeg, MB R3C 0B9 or the act and regulation, contact:
Phone: 204-925-6891 Manitoba Pension Commission
Email: ofe@ofe.ca Room 1004 - 401 York Avenue
Website: www.ofe.ca Winnipeg, MB R3C 0P8
Phone: 204-945-2740
THIRDQUARTER Toll Free: 1-800-282-8069 ext. 2740
The ThirdQuarter is a national non-profit TTY: 204-945-4796
organization, specializing in recruitment Email: pensions@gov.mb.ca
services for mature Canadian job seekers Website: www.gov.mb.ca/labour/pension
aged 45 and up, who are in the third quarter
of their careers. They bridge the gap between
talented people looking for work and the 6.6
businesses that need their expertise. Financial Counselling
For more information, contact: COMMUNITY FINANCIAL
ThirdQuarter-Head Office COUNSELLING SERVICES
1400-191 Lombard Community Financial Counselling Services
Winnipeg, MB R3B 0X1 provides confidential financial assessment,
Toll Free: 1-855-286-0306 credit counselling and information on money

management to individuals and families, in • administer estates of people who died
person or by phone. They also offer: in Manitoba with no one else capable or
• negotiation with creditors to set up willing to act as personal representative
repayment plans • administer trust money for people under
• presentations on consumer credit and 18 years of age
financial management
• financial counselling for problem For more information, contact the office
6.0 Financial
gamblers and affected family members nearest you:
• free tax preparation services for low/fixed The Public Trustee
income earners during March/April of 500-155 Carlton Street
each year Winnipeg, MB R3C 5R9
Phone: 204-945-2700
For more information, contact: Email: publictrustee@gov.mb.ca
Community Financial Website: www.gov.mb.ca/publictrustee
Counselling Services
516-294 Portage Avenue 340 - 9th Street, Room 134
Winnipeg, MB R3C 0B9 Brandon, MB R7A 6C2
Phone: 204-989-1900 Phone: 204-726-7025
Email: info@cfcs.mb.ca
Website: www.debthelpmanitoba.com 6.8
Consumer Information
6.7 and Protection
Trustee Services
CONSUMER PROTECTION OFFICE
PUBLIC TRUSTEE The Consumer Protection Office administers
The Public Trustee is both a person consumer protection legislation for the
and a branch of Manitoba Justice that Province of Manitoba under The Consumer
provides trustee services, for a fee. It helps Protection Act, The Business Practices Act,
Manitobans who are in situations where no The Personal Investigations Act, The Hearing
one else is capable, suitable or willing to do Aid Act, the Bedding and Other Upholstered
so. Services include: or Stuffed Articles Regulation under The
• act as committee or substitute decision Public Health Act, and Part III Reverse
maker of last resort for people who are Mortgage Loans of The Mortgage Act. They
not mentally capable of managing their are responsible for:
own affairs, and who do not have anyone • licensing and regulating payday lenders
willing, able or suitable to manage for • licensing companies and individuals that
them direct sell
• accept Powers of Attorney from • licensing collection agents and registers
competent but vulnerable adults who collectors
have no one else willing, suitable or able • certifying hearing aid dealers
to act as attorney, and who wish the • authorizing charitable fundraising
Public Trustee to act in that capacity • registering manufacturers and renovators
of stuffed articles

• hearing, mediating and investigating FINANCIAL INSTITUTIONS
consumer related complaints REGULATION BRANCH (FIRB)
• providing consumer information/education The FIRB regulates financial institutions
program information on consumer rights (credit unions, caisses populaires, insurance
and responsibilities (ex. frauds, scams and companies, trust and loan companies) in
identify theft) Manitoba. The FIRB can:
• advise you if the financial institution you
If you have a question or complaint about are dealing with is legally registered
a purchase or lease of goods or services, • answer questions about financial
repair, door-to-door sale, debt collection, institutions
charitable fundraiser, hearing aid dealers or • investigate complaints about a financial
any business practice that affects you as a institution
consumer, contact:
Consumer Protection Office For more information, contact:
302 - 258 Portage Avenue Financial Institutions Regulation Branch
Winnipeg, MB R3C 0B6 1115 - 405 Broadway
Phone: 204-945-3800 Winnipeg, MB R3C 3L6
Toll Free: 1-800-782-0067 Phone: 204-945-2542
Email: consumers@gov.mb.ca Toll Free: 1-800-282-8069
Website: www.gov.mb.ca/cca/cpo/ Email: insurance@gov.mb.ca
Website: www.gov.mb.ca/firb
CONSUMERS’ ASSOCIATION OF
CANADA (MANITOBA) LIQUOR AND GAMING
The Manitoba’s Consumers’ Association of AUTHORITY OF MANITOBA (LGA)
Canada (CAC Manitoba) branch is a non On April 1, 2014, the Manitoba Gaming
profit, volunteer organization that informs Control Commission and the Manitoba
consumers and represents consumer Liquor Control Commission’s Regulatory
interests in Manitoba. CAC Manitoba operates Services Division combined to become
an InfoCentre which provides information on: a single regulatory agency – the Liquor
• product testing and pre-purchase and Gaming Authority of Manitoba (LGA).
information The LGA licenses liquor sales, service
• how and where to complain and manufacturing, and licenses gaming
• how to protect against frauds and scams employees, products and operations in
• help accessing government departments Manitoba.
or organizations that will best meet your
needs The LGA is neither pro- nor anti-liquor or
gaming. We strive to be neutral about the
For more information, contact: products and services we regulate and to
Consumer INFOCentre provide a high standard of service through
17 - 222 Osborne Street South a balanced and independent approach.
Winnipeg, MB R3L 1Z3 We provide programming that encourages
Phone: 204-452-2572 responsible liquor consumption and
Toll Free: 1-888-596-0900 responsible gambling, conduct research and
Email: cacManitoba@mymts.net obtain public input on liquor and gaming.

If you have a question or concern about a PHONEBUSTERS AND
gaming activity or a venue/event with a liquor SENIORBUSTERS
license in Manitoba, contact: ANTI-FRAUD PROGRAMS
Liquor and Gaming Authority The PhoneBusters and SeniorBusters
of Manitoba (LGA) programs are operated by the Canadian Anti-
800 – 215 Garry Street Fraud Centre. The centre collects information
Winnipeg, MB R3C 3P3 and complaints from consumers on mass
6.0 Financial
Phone: 204-954-9400 marketing fraud (by mail, telephone, door-
Toll Free: 1-800-782-0363 to-door, fax and Internet) and identity theft.
Website: www.LGAmanitoba.ca PhoneBusters is co-ordinated by the Royal
Canadian Mounted Police in co-operation
MANITOBA SECURITIES COMMISSION with the Ontario Provincial Police and the
The Manitoba Securities Commission is a Competition Bureau of Canada.
special operating agency of the Manitoba
government. It regulates the securities SeniorBusters is a group of older adult
(investment) industry in the province. The volunteers who work to combat mass
commission: marketing fraud against seniors. Volunteers
• requires anyone selling securities in from the program will call back seniors
Manitoba to register with the commission who are victims of consumer fraud to offer
• provides a list of the people registered to education and support.
sell securities
• investigates complaints of unfair For more information, or to report
treatment by investment advisors a fraud, contact (Monday-Friday
• delivers presentations to seniors on how 8:30 a.m. to 4:30 p.m.):
to avoid investment scams Canadian Anti-Fraud Centre
• offers free, brochures on financial abuse Box 686
of seniors including: North Bay, ON P1B 8J8
-- Identifying and Preventing Financial Toll Free: 1-888-495-8501
Abuse: A Guide for Older Manitobans Email: info@antifraudcentre.ca
-- The ABC’s of Senior Investment Fraud Website: www.antifraudcentre.ca
-- Financial Concerns Checklist
-- Protecting Your Money: Avoiding Frauds
and Scams
For more information or to discuss a

concern, contact:
Manitoba Securities Commission
500-400 St. Mary Avenue
Phone: 204-945-2548
Email: securities@gov.mb.ca
Website: www.msc.gov.mb.ca

Notes
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7.0
Health and
Wellness
7.0 Health and Wellness........................... 69 7.9 Mental Health and
Emergency Response Information Kit Counselling Services.......................... 85
Family Doctor Connection Program Mental Health Crisis Centre
Health e-Plan A & O: Support Services for
Health Links-Info Santé Older Adults-Counselling Services
Dial-a-Dietitian Geriatric Mental Health Teams
Medication Information Mental Health Services for
Line for Everyone Seniors in Rural Manitoba
TeleCARE/TéléSOINS Manitoba Selkirk Mental Health Centre-
Geriatric Program
7.1 Health Services and Supports........... 71
Jewish Child and Family
Regional Health Authorities Services to Jewish Older Adults
QuickCare Clinics Klinic Community Health Centre
Home Care Program Manitoba Farm and Rural
Self and Family Managed Support Services
Home Care Program Manitoba Suicide Line
Manitoba Health Appeal Board Men’s Resource Centre
Geriatric Program Assessment Team Mood Disorders Association of Manitoba
Healthy Aging Resource Team 7.10 Sexual Health and Lesbian,
Geriatric Day Hospitals Gay, Bisexual, Transgender
Mature Women’s Centre and Two-Spirit (LGBTT)...................... 88
Public Health Nursing Services Rainbow Resource Centre
7.2 Manitoba Health Insurance Sexuality Education Resource Centre
Plan and Benefits................................ 80 7.11 Patient Safety....................................... 89
Manitoba Health Card Manitoba Institute for Patient Safety
Eye Exams for Seniors 7.12 Nutrition............................................... 90
Senior Eyeglass Program Food Banks
7.3 Adult Day Programs............................ 81 Meals on Wheels
7.4 Pharmacare Program.......................... 81 Seniors Congregate Meal Programs
Pharmacare Deductible Installment 7.13 Health and Chronic Diseases............. 90
Payment Program Get Better Together
Home Cancer Drug Program Diabetes and Chronic
7.5 Therapy and Medical Services........... 84 Disease Program
Community Therapy Services Alzheimer Society of Manitoba
7.6 Dental Services.................................... 84 Arthritis Society-Manitoba Division
Centre for Community Oral Canadian Cancer Society
Health-Dental Clinics CancerCare Manitoba
CCOH-Home Dental Care Program Canadian Diabetes Association
Mount Carmel Clinic Dystonia Medical Research
University of Manitoba Faculty of Dentistry Foundation Canada
7.7 Seniors Foot Care Services................ 85 Hearth and Stroke Foundation, MB
Nor’West Foot Care Program Huntington Disease Resource Centre
Foot Care Services for Seniors Manitoba Lung Association
7.8 Other Health Services......................... 85 Multiple Sclerosis Society of Canada
Manitoba Blue Cross Osteoporosis Canada-
Manitoba Chapter
Parkinson Society Manitoba
Stroke Recovery Association of MB
7.0 Health and Wellness
7.0
Health
and Wellness
EMERGENCY RESPONSE FAMILY DOCTOR CONNECTION

INFORMATION KITS (E.R.I.K.) PROGRAM (FDCP)
E.R.I.K. was developed in response to The Family Doctor Connection Program
community concerns about the availability of helps to connect Manitobans to a family
enough information in emergency situations. doctor or nurse practitioner. If you live in
E.R.I.K includes the following: Manitoba and need a regular health care
• a health information form, which a health provider you can call the line to register
care professional, a pharmacist or your with the program. When you call you will
family may assist you with be asked for basic information, including
• a place to insert your Health Care where you live and your preferences for
Directive or Living Will, if you have one the type of provider (ex. gender, location,
• an organ donation card, if you wish to language). Your health region will then help
complete it find a provider or clinic that is accepting new
• a sticker to place on your front entrance patients in a location that works for you.
to notify first responders that you have an This service is available in both English and
E.R.I.K. French.
• a plastic folder with a magnet to hold the
information on the front of your fridge For more information contact:
Family Doctor Connection Program
The kit is for seniors, chronically ill Phone: 204-786-7111
people, those who live alone, who have Toll Free 1-866-690-8260
caregivers, who have speech difficulties or TDD: 204-774-8618
communication issues. Once completed, kits TDD/TTY Relay Service: 711 or
must be placed on your refrigerator. You may 1-800-855-0511
also want to take a copy of E.R.I.K. with you
when you travel. It is important to keep your HEALTH e-PLAN
E.R.I.K up-to-date. To receive an E.R.I.K. Health e-Plan is a secure, interactive online
or for more information, contact your local tool that can help you better understand your
Seniors Community Resource Council (see current health and learn ways to improve it.
pages 9 to 16). Health e-Plan gives information and provides

added encouragement with a rewards For more information, contact (Monday to
program to help keep you motivated over Friday, 8 a.m. to 6 p.m.):
time. Health e-Plan involves four easy steps: Dial-a-Dietitian
1. Assess your health Phone: 204-788-8248
2. Set goals Toll Free: 1-877-830-2892
3. Take action
4. Track your progress MEDICATION INFORMATION
LINE FOR EVERYONE (MILE)
For more information, contact: Operated by the University of Manitoba, the
Health e-Plan line has a pharmacist to answer questions
Phone: 204-788-6790 about prescription, non-prescription
Email: healthe-plan@gov.mb.ca medicines, vitamins, supplements, herbal or
Website: www.gov.mb.ca/healtheplan/ natural products, drug interactions, herb drug
interactions and proper drug use.
HEALTH LINKS–INFO SANTÉ
Health Links – Info Santé is a province-wide For more information, contact
program that offers triage services, health (Monday to Friday, 9:30 a.m. to 2:30 p.m.):
information and referral, and nurse advice to MILE
callers 24 hours a day, seven days a week in Room 111, University Centre Building
over 100 languages. Services include: Winnipeg, MB R3T 2N2
• symptom assessment and triage Phone: 204-474-6493
• referral to the most appropriate level of Toll Free: 1-800-432-1960 ext. 6493
care Email: mile_resource@umanitoba.ca
• general health information Website: www.umanitoba.ca/campus/
• assistance finding health resources in pharmacy/mile/index.html
local communities
TeleCARE / TéléSOINS Manitoba
For more information, contact: TeleCARE / TéléSOINS Manitoba is
Health Links-Info Santé a telephone or telehealth based self-
Phone: 204-788-8200 management program for people diagnosed
Toll Free: 1-888-315-9257 with heart failure or Type 2 diabetes or those
at risk for developing Type 2 diabetes. Health
DIAL-A-DIETITIAN professionals assess your health, monitor
Dial-a-Dietitian connects callers to a any symptoms you may have and provide
registered dietitian, a licensed health education, tools and support to help you self
professional who can put the science of manage your condition from home. You will
nutrition into everyday practical advice. The learn about nutrition, exercise, medications,
registered dietitian answers your nutrition self-monitoring and how to manage any
questions and offer advice on food and complications that may arise.
nutrition. Written resources can also be
mailed to you. This service is free and For more information, contact
available to all Manitobans. (Monday to Friday 8:00 a.m. to 8:00 p.m.):
TeleCARE/ TéléSOINS Manitoba
Phone: 204-788-8686
Toll Free: 1-866-204-3737

7.1 Regional Office
867 Thompson Drive South
Health Services Thompson, MB R8N 1Z4
and Supports Phone: 204-677-5350
Toll Free: 1-888-340-6742

REGIONAL HEALTH AUTHORITIES
(RHA) PRAIRIE MOUNTAIN HEALTH:
RHAs are health boards responsible for Email: pmh@phm-mb.ca
the delivery of health care services to Website: www.prairiemountainhealth.ca
Manitobans. They provide an organized,
sustainable health system that balances Home Care Office
health promotion, disease prevention and B-150 7th Street
institutional and community based services. Brandon, MB R7A 7M2
They have community offices and health Phone: 204-578-2325
centres across the province where you can
access public health, home care, community Box 579, 192 First Avenue West
mental health and in some cases receive Souris, MB R0K 2C0
primary care services. For more information, Phone: 204-483-5000
contact the RHA or health centre in your Toll Free: 1-888-682-2253
community. A map of the RHAs can be found
on page 7: 625 - 3rd Street S.W.
Dauphin, MB R7N 1R7
INTERLAKE EASTERN REGIONAL
HEALTH AUTHORITY: Phone 204-638-2118
233A Main Street Toll Free: 1-800-259-7541
Selkirk, MB R1A 1S1
SOUTHERN HEALTH-SANTÉ SUD:
Phone: 204-785-4700
Email: info@southernhealth.ca
Toll Free: 1-888-488-2299
Website: www.southernhealth.ca
Email: info@ierha.ca
Website: www.ierha.ca
Regional Office-Southport
NORTHERN HEALTH REGION: 180 Centennaire Drive
Website: www.northernhealthregion.ca Southport, MB R0H 1N1
Phone: 204-428-2720
Regional Office Toll Free: 1-800-742-6509
84 Church Street
Flin Flon, MB R8A 1L8 Regional Office-La Broquerie
Phone: 204-687-1300 Box 470, 94 Principale
Toll Free: 1-888-340-6742 La Broquerie, MB R0A 0W0
Phone: 204-424-5880
Regional Office Toll Free: 1-800-742-6509
163 Edwards Avenue
The Pas, MB R9A 1K2
Phone: 204-627-6800
Toll Free: 1-888-340-6742

Regional Office-Morden WRHA Fort Garry Community Office
3-30 Stephen Street 2735 Pembina Highway
Morden, MB R6M 2G3 Winnipeg, MB R3T 2H5
Phone: 204-822-2650 Phone: 204-940-2015
Toll Free: 1-800-742-6509
ACCESS Norwest
Regional Office-Notre Dame de Lourdes 785 Keewatin Street
Box 190, 40 Rogers Street Winnipeg, MB R2X 3B9
Notre Dame de Lourdes, MB R0G 1M0 Phone: 204-938-5908
Phone: 204-248-7250
Toll Free: 1-800-742-6509 WRHA Point Douglas Community Office
601 Aikens Street
WINNIPEG REGIONAL HEALTH Winnipeg, MB R2W 4J5
AUTHORITY (INCLUDING CHURCHILL): Phone: 204-940-2025
Email: info@wrha.mb.ca
Website: www.wrha.mb.ca WRHA River Heights Primary Care Clinic
1001 Corydon Avenue
Head Office Winnipeg, MB R3M 0B6
4th Floor, 650 Main Street Phone: 204-940-2000
Winnipeg, MB R3B 1E2
Phone: 204-926-7000 WRHA River Heights
Health and Social Services
Health Services for the Elderly 6-667 Stafford Street
425 Elgin Avenue Winnipeg, MB R3M 2X7
Winnipeg, MB R3A 1P2 Phone: 204-938-5500
Phone 204-940-1637
WRHA Seven Oaks
ACCESS River East Health and Social Services
975 Henderson Highway Unit 3 – 1050 Leila Avenue
Winnipeg, MB R2K 4L7 Winnipeg, MB R2P 1W6
Phone: 204-938-5000 Phone: 204-938-5600
WRHA Assiniboine South WRHA St. Boniface Community Office

Health and Social Service Centre 240 – 614 Rue Des Meurons
3401 Roblin Boulevard Winnipeg, MB R2H 2P9
Winnipeg, MB R3R 0C6 Phone: 204-940-2035
Phone: 204-940-1950
TTY: 204-940-1955 WRHA St. James – Assiniboia
Health and Social Services Centre
Access Downtown, Health Action Centre 2nd Floor, 2015 Portage Avenue
640 Main Street Winnipeg, MB R3J 0K3
Winnipeg, MB R3B 1E2 Phone: 204-940-2040
Phone: 204-940-1626

ACCESS Winnipeg West • 17 St. Mary’s Road, Winnipeg:
208 Booth Drive 204-940-4332
Winnipeg, MB R3J 3M7 • Clearspring Mall, Steinbach:
Phone: 204-940-2040 204-326-7569
• 1020 Manitoba Avenue, Selkirk:

WRHA St. Vital Community Office 204-482-4399
6 - 845 Dakota Street Website: www.gov.mb.ca/health/
Winnipeg, MB R2M 5M3 primarycare/quickcare.html
Phone: 204-940-2045
HOME CARE PROGRAM
ACCESS Transcona Each regional health authority operates
845 Regent Avenue West a Home Care Program which provides
Winnipeg, MB R2C 3A9 home health care services and support to
Phone: 204-938-5555 individuals so they remain independent
and at home for as long as safely possible.
Churchill Health Centre Services provided may include:
Box 2500 • personal care
Churchill, MB R0B 0E0 • home support
Phone: 204-675-8881 • nursing, respite/caregiver relief
Website: www.churchillrha.com • occupational and physical therapy
assessments
QuickCare CLINICS • household maintenance
QuickCare Clinics provide walk-in and • referrals to other agencies
appointment access to health care services • referrals to adult day programs
when regular primary care services may • service coordination and assessments for
not be available. Clinics are staffed by long-term care and specialty services
registered nurses and nurse practitioners,
who diagnose and treat minor health issues Services can be requested by the individual,
that do not require emergency care. They the family or by a doctor. Once Home Care
are not a replacement for regular visits with receives a request for service, a Home Care
your health care provider. However, they are case co-ordinator will meet with the individual
designed to help you access the health care and any other caregivers at home to discuss
you need, when your regular provider isn’t care needs. Based on the information
available. Information about your visit to a gathered, the co-ordinator will develop a care
QuickCare clinic can be shared (if you like) plan to help the individual manage at home.
with your regular health care provider to keep
your medical records accurate and up-to- If other services are needed (ex. long-term
date. If you don’t have a regular health care care or alternative housing options) they
provider when you visit one of these clinics, can be accessed any time by requesting this
staff can also help you look for one. information from your Home Care case co-
ordinator.
For more information, visit or contact a
QuickCare location: If the individual becomes ill and is admitted
• 363 McGregor Avenue, Winnipeg: to hospital, the hospital will inform the Home
204-940-1963

Care Program and a new Eriksdale Community Pine Falls/Powerview and
plan will be made for when Health Office Area Home Care Office
the person returns home. If Eriksdale Wellness Centre Box 548, 37 Maple Street
the individual cannot return Box 503, 35 Railway Avenue Powerview-Pine Falls, MB
home, the case co-ordinator Eriksdale, MB R0C 0W0 R0E 1M0
can help access appropriate Phone: 204-739-4408 Phone: 204-367-5403
housing and care options
(ex. supportive housing, Fisher Community Selkirk Community
companion care, personal Health Office Health Office
care homes, chronic care Fisher Personal Care Home 201 - 237 Manitoba Avenue
hospital placement). Box 119, 7 Chalet Drive Selkirk, MB R1A 0Y4
Fisher Branch, MB R0C 0Z0 Phone: 204-785-7703
For a copy of the Home Care Phone: 204-372-8703
Guidebook, go to: www.gov. Stonewall and District
mb.ca/health/homecare/guide Gimli Community Health Health Centre
and Family Services Box 280,
For more information, call the Johnson Memorial Hospital 589 - 3rd Avenue South
Home Care office nearest Box 250, 120 6th Avenue Stonewall, MB R0C 2Z0
you. Below is a list of all the Gimli, MB R0C 1B0 Phone: 204-467-4400
offices in Manitoba according Phone: 204-642-4595
to regional health authority. St. Laurent Community
Lac du Bonnet/Pinawa Health Office
INTERLAKE-EASTERN Home Care Office 1 Parish Lane
REGIONAL HEALTH Box 1030, 89 McIntosh Street St. Laurent, MB R0C 2S0
AUTHORITY:
Lac du Bonnet, MB Phone: 204-646-2504
Arborg Community
R0E 1A0
Health Office
Phone: 204-345-1217 or Teulon Community
Box 423, 317 River Road
204-345-1235 Health Office
Arborg, MB R0C 0A0
Box 89, 162-3rd Avenue
Phone: 204-376-5559
Lundar Community Teulon, MB R0C 3B0
Health Office Phone: 204-886-4065
Ashern-Community Health
Lundar Personal Care Home
and Family Services
Box 296, 97-1st Street South Whitemouth/Reynolds
Box 310, 43 Railway Avenue
Lundar, MB R0C 1Y0 Home Care Office
Ashern, MB R0C 0E0
Phone: 204-762-5469 Box 160, 75 Hospital Street
Phone: 204-768-2585
Whitemouth, MB R0E 2G0
Springfield/Oakbank Phone: 204-348-4609 or
Beausejour/ Brokenhead
Home Care Office 204-348-4608
Home Care Office
Box 28, 689 Main Street
Box 550, 151-1st Street NORTHERN REGION:
Oakbank, MB R0E 1J0
Beausejour, MB R0E 0C0 Home Care Program
Phone: 204-444-6119 or
Phone: 204-268-7471 or 50 Church Street
204-444-6139
204-268-7474 Flin Flon, MB R8A 1K5
Phone: 204-687-9333

Gilliam Hospital Thicket Portage Brandon Home
Box 2000 Community Health Centre Care Program
Gilliam, MB R0B 0L0 398 Evens Avenue B - 150 - 7th Street
Phone: 204-652-2600 Thicket Portage, MB Brandon, MB R7A 7M2
ext. 201 R0B 1R0 Phone: 204-578-2325

Phone: 204-286-3254
Ilford Community Centre Cartwright Health Unit
53 First Street Wabowden Community Box 118
Ilford, MB ROB OSO Health Centre Cartwright, MB R0K 0L0
Phone: 204-288-4348 Box 179 Phone: 204-529-2483
Wabowden, MB R0B 1S0
Leaf Rapids Health Centre Phone: 204-689-2600 Carberry Health Unit
Box 370 c/o Carberry Health Centre
Leaf Rapids, MB R0B 0W0 Non-First Nation community Box 332
Phone: 204-473-2441 members in Cross Lake, Carberry, MB R0K 0H0
Norway House and South Phone: 204-834-2565
Lynn Lake Hospital Indian Lake can contact
and Clinic the Thompson office at Dauphin Community
Box 2030 204-778-1427. Health Services
Lynn Lake, MB R0B 1W0 625-3rd Street SW
Phone: 204-356-2474 PRAIRIE MOUNTAIN Dauphin, MB R7N 1R7
HEALTH: Phone: 204-638-2118
Pikwitonei Health Centre Baldur Health Unit
Pikwitonei, MB R0B 1E0 Box 38 Deloraine Health Unit
Phone: 204-458-2402 Baldur, MB R0K 0B0 Box 547
Phone: 204-535-2927 Deloraine, MB R0M 0M0
Snow Lake Home Care Phone: 204-747-1822
Box 453, 100 Lake Shore Benito Community Health
Drive East Services Erickson Health Unit
Snow Lake, MB R0B 1M0 Box 490, 200 - 1st Street East Box 98
Phone: 204-358-2637 Benito, MB R0L 1Z0 Erickson, MB R0J 0P0
Phone: 204-539-2075 Phone: 204-636-6803
Primary Health Care Centre
Box 240, 111 Cook Avenue Birtle Health Unit Glenboro Health Unit
The Pas, MB R8A IK4 c/o Birtle Health Centre Box 310
Phone: 204-623 9690 Box 2000 Glenboro, MB R0K 0X0
Birtle, MB R0M 0C0 Phone: 204-827-5310
Home Care Program Phone: 204-842-3399
867 Thompson Drive South Grandview Community
Thompson, MB R8N 1Z4 Boissevain Health Unit Health Services
Phone: 204-778-1427 Box 899 Box 339, 644 Mill Street
Boissevain, MB R0K 0E0 Grandview, MB R0L 0Y0
Phone: 204-534-3343 Phone: 204-546-5150

Hamiota Health Unit Roblin Community Treherne Health Unit
c/o Hamiota Health Centre Health Services Box 63
177 Birch Avenue East Box 880, 115 Hospital Street Treherne, MB R0G 2V0
Hamiota, MB R0M 0T0 Roblin, MB R0L 1P0 Phone: 204-723-3401
Phone: 204-764-4206 Phone: 204-937-2151
Virden Health Unit
Killarney Health Unit Rossburn Health Unit Box 10
Box 940 c/o Rossburn Health Centre Virden, MB R0M 2C0
Killarney, MB R0K 1G0 Box 443 Phone: 204-748-4339
Phone: 204-523-3205 Rossburn, MB R0J 1V0
Phone: 204-859-5302 Wawanesa Health Unit
McCreary Community Box 309
Health Services Russell Health Unit Wawanesa, MB R0K 2G0
Box 208, 613 PTH 50 c/o Russell Health Centre Phone: 204-824-2821
McCreary, MB R0J 1B0 Russell, MB R0J 1W0
Phone: 204-835-5010 Phone: 204-773-7562 Winnipegosis Community
Health Services
Melita Health Unit Shoal Lake Health Unit Box 340, 230 Bridge Street
Box 459 c/o Shoal Lake/Strathclair Winnipegosis, MB R0L 2G0
Melita, MB R0M 1L0 Health Centre Phone: 204-656-4721
Phone: 204-522-4311 Box 490
Shoal Lake, MB R0J 1Z0 SOUTHERN HEALTH/
Minnedosa Health Unit Phone: 204-759-2686 SANTÉ SUD:
c/o Minnedosa Health Centre Altona Home Care
Box 960 Souris Health Unit 238 - 5th Avenue North East
Minnedosa, MB R0J 1E0 Box 790 Altona, MB R0G 0B0
Phone: 204-867-8716 Souris, MB R0K 2C0 Phone: 204-324-6458
Phone: 204-483-6221
Neepawa Health Unit Carman Home Care
Box 1240 Ste. Rose Community c/o Carman Memorial
Neepawa, MB R0J 1H0 Health Services Hospital
Phone: 204-476-2341 Box 149, 603 Box 807
1st Avenue East Carman, MB R0G 0J0
Reston Health Unit Ste. Rose du Lac, MB Phone: 204-745-5573
Box 250 R0L 1S0
Reston, MB R0M 1X0 Phone: 204-447-4080 Crystal City Home Care
Phone: 204-877-3925 Box 123
Swan River Community Crystal City, MB R0K 0N0
Rivers Health Unit Health Services Phone: 204-873-3030
Box 428 Box 1028,
c/o Rivers Health Centre 205 – 5th Avenue North Community Services
Rivers, MB R0K 1X0 Swan River, MB R0L 1Z0 Box 156
Phone: 204-328-5321 Phone: 204-734-6602 Dominion City, MB R0A 0H0
Phone: 204-427-3461

Gladstone Home Care East Borderland Primary Community Services
c/o Seven Regions Health Care Centre Box 119
Health Centre Box 11 Vita, MB R0A 2K0
Box 1000, 24 Mill Street Sprague, MB R0A 1Z0 Phone: 204-425-3859
Gladstone, MB R0J 0T0 Phone: 204-437-7212 ext. 6205

Phone: 204-385-3050
Starbuck Home Care Boundary Trails Health
MacGregor Home Care Box 182, 3 Railway Street Centre Home Care
Box 123 Starbuck, MB R0G 2P0 Box 2000
MacGregor, MB R0H 0R0 Phone: 204-735-3193 Winkler, MB R6W 4B8
Phone: 204-685-5706 Phone: 204-331-8841
Community Health Office
Manitou Home Care Box 2560 WINNIPEG REGIONAL
c/o Pembina Manitou Steinbach, MB R0A 2A0 HEALTH AUTHORITY:
Health Centre Phone: 204-346-7004 Winnipeg Home Care
Box 329 Central Intake
Manitou, MB R0G 1G0 Community Health Office Phone: 204-788-8330
Phone: 204-242-2914 Unit A - 30 Dawson Road
Ste. Anne, MB R5H 1B5 Churchill Home Care
Morris Home Care Phone: 204-422-7068 Churchill, MB R0B 0E0
Box 189, Phone: 204-675-8881
215 Railroad Avenue East St. Claude Home Care
Morris, MB R0G 1K0 Box 400, 33 Roy Street If you have concerns about
Phone: 204-746-7351 St. Claude, MB R0G 1Z0 your home care service,
Phone: 204-379-2585 contact the Manitoba Health
Niverville Primary Health ext. 257 Appeal Board (see page 78).
Care Centre
Box 538 Centre de Santé Montcalm
Niverville, MB R0A 1E0 Health Centre Home Care
Phone: 204-388-2039 Box 383, 218 Caron Street
St. Jean Baptiste, MB
Notre Dame Home Care R0G 2B0
Box 130, 44 Rogers Street Phone: 204-758-3031 ext. 2
Notre Dame, MB R0G 1M0
Phone: 204-248-2121 St. Malo Home Care
Box 1010 Chalet Malouin
Portage Home Care St. Malo, MB R0A 1T0
25 Tupper Street North Phone 204-347-5117
Portage la Prairie, MB
R1N 3K1 Community Services
Phone: 204-239-2410 Box 88
St. Pierre-Jolys, MB
R0A 1V0
Phone: 204-433-7636
ext. 4404

SELF AND FAMILY MANAGED HOME Manitoba Health Appeal Board
CARE PROGRAM (SFMCP) Room 102 – 500 Portage Avenue
Manitobans may be eligible to manage home Winnipeg, MB R3C 3X1
care personal attendant services or to be paid Phone: 204-945-5408
for home care services they provide to family Toll Free: 1-800-744-3257
members through the SFMCP. Email: appeals@gov.mb.ca
• Eligibility of a Home Care client for the Website: www.gov.mb.ca/health/
SFMCP and eligibility of family member appealboard
for payment is determined by the regional
health authority (RHA) GERIATRIC PROGRAM
• Self and family managed programs are ASSESSMENT TEAM (GPAT)
options for individuals who have been The GPAT program assesses frail people
receiving provincial home care services for over the age of 65 years, living in Winnipeg.
at least one year Anyone can refer to this service. Clients are
For more information on the program and the seen by a geriatric clinician in their homes or
eligibility requirements, go to www.gov.mb.ca/ a hospital for an assessment of the following
health/homecare/nonprof.html; or contact your problems:
RHA Home Care office (see pages 74 to 77). • mobility impaired function/activities of daily
living
MANITOBAN HEALTH APPEAL BOARD • confusion/dementia
If you have concerns about your home care • incontinence (toiletting)
service or you disagree with a decision • depression
made by an assessment panel about your • inadequate social supports
application for placement in a personal care • medication issues (poly pharmacy)
home, you should first talk to your case co-
ordinator or his/her supervisor to try and For more information, contact:
resolve your concerns. If you are still not Geriatric Program Assessment Team
satisfied, you may file a Notice of Appeal with Winnipeg, MB
the Manitoba Health Appeal Board but only Phone: 204-982-0140
for the following issues:
• your eligibility to receive home care HEALTHY AGING RESOURCE TEAM
services The Healthy Aging Resource Team is
• the level and/or type of home care made up of two community health care
services to be provided professionals in Winnipeg. They work in
• an assessment panel’s decision regarding the community to promote health, increase
your placement in a personal care home awareness about injury and illness
prevention, provide primary care and mange
For more information on the board and the chronic diseases for adults ages 55+. The
hearing process, filing an appeal and/or to healthy aging resource teams are committed
receive a copy of the Notice of Appeal and to:
Representative Authorization forms (available • promote health
in English and French), contact: • manage chronic disease
• prevent injury and illness
• provide health programs

• promote independent living For more information, contact your regional
• work with communities health authority in your area (see pages
71 to 73).
For more information, contact the team in
your community. MATURE WOMEN’S CENTRE

River East/Transcona Healthy Aging The Mature Women’s Centre located at
Resource Team the Victoria General Hospital provides a
720 Henderson Highway range of services using a nurse managed,
Winnipeg, MB R2K 0Z5 interdisciplinary team approach with an
Phone: 204-940-2114 emphasis on health promotion and disease
prevention. Services include management
St. James/Assiniboia/Assiniboine South of menopause, osteoporosis, hysterectomy
Healthy Aging Resource Team alternatives and urogenital health.
3 - 203 Duffield Street
Winnipeg, MB R3J 0L3 For more information, contact:
Phone: 204-940-3261 Mature Women’s Centre
Victoria General Hospital, 3 North
Downtown/Pt. Douglas Healthy Aging 2340 Pembina Highway
Resource Team Winnipeg, MB R3T 2E8
640 Main Street Phone: 204-477-3505
Winnipeg, MB R3B 0L8 Email: info@maturewomenscentre.ca
Phone: 204-940-8140
PUBLIC HEALTH NURSING SERVICES
GERIATRIC DAY HOSPITALS Public health nursing services are available
The geriatric day hospitals provide frail throughout Manitoba to all individuals,
seniors over the age of 65 years with families and groups in a variety of settings
outpatient assessment and rehabilitation. such as homes, community clinics and
The assessment may include two or community centres. They focus on health
more of the following disciplines: nursing, promotion and the prevention of disease and
physiotherapy, occupational therapy, injuries. Services include:
geriatrician, geriatric psychiatrist, social • assessment of health needs
worker, pharmacist, dietitian, speech • health teaching and counseling
language pathology and spiritual care. Those • immunizations
attending day hospitals require assessment • referrals
and rehabilitation, health promotion and • advocacy
support to remain in the community.
Individuals usually attend once or twice For more information, contact your local
weekly for half or full days. Transportation regional health authority or community health
services are available within Winnipeg. office (see pages 71 to 73).
Services extend to the surrounding area of
Winnipeg. Referral must be received from
the individual’s primary care provider, home
care co-ordinator or the hospital after an
inpatient or emergency room stay.

7.2 For more information (English or French),
contact:
Manitoba Health Insurance Manitoba Health –
Plan and Benefits Insured Benefits Branch
300 Carlton Street
All insured residents of Manitoba are covered Winnipeg, MB R3B 3M9
by the health insurance plan administered by Phone: 204-786-7101
Manitoba Health. Each Manitoban is given a Toll Free: 1-800-392-1207
Manitoba Health Card with a nine-digit lifetime TDD: 204-774-8618
identification number (for details on health Toll Free: 1-800-855-0511
cards see page 80). Manitoba Health will Email: insuredben@gov.mb.ca
cover the following medical and practitioners’ Website:
services: www.gov.mb.ca/health/mhsip/index
• physician services that are medically
required for you or your dependants Manitoba HEALTH CARD
(Manitoba Health pays physicians directly) Manitoba Health issues a card (or registration
• patients who are billed for insured certificate) to all Manitoba residents, which
services by physicians who practice includes a nine-digit lifetime identification
outside the plan number for each family member. Registration
• surgery/anaesthesia certificates entitle the people named on the
• x-ray and laboratory services in approved certificate to health benefits.
facilities when ordered by a physician • The card is white with purple and red print,
• eye exams by optometrists for individuals and includes the previous six-digit family
65+ (see page 80) or single person’s registration number,
• chiropractic services to a maximum of name and address of Manitoba resident,
12 visits per Manitoba resident per family member’s given name and alternate
calendar year (if applicable), sex, birthdate, effective
• dental surgeons for certain dental date of coverage, and nine-digit Personal
procedures when hospitalization is Health Identification Number (PHIN)
required • Report all changes in addresses,
marriage, birth, adoption, death, divorce or
Manitoba Health will also cover the following legal separation
hospital services:
• accommodation and meals at the standard For more information or to replace your card,
level contact the Manitoba Health-Insured Benefits
• necessary nursing services Branch (see page 80).
• laboratory, x-ray and diagnostic
procedures EYE EXAMS FOR SENIORS
• medications administered in a hospital Manitoba Health under the Manitoba Health
• use of the operating room, care room and Insurance Plan will cover one complete
anesthetic facilities routine eye exam every two years for
• routine surgical supplies individuals who are 65+. Exams for all
• occupational, speech and physiotherapy ages will be covered if deemed medically
• dietetic counselling necessary by your physician or optometrist.

For more information, contact Manitoba 7.3
Health-Insured Benefits Branch
(see page 80).
Adult Day Programs (ADP)
Day programs provide recreational, social
SENIOR EYEGLASS PROGRAM

and health services to adults who may be
The Manitoba Health Senior Eyeglass
socially isolated, physically frail or living with
Program provides limited financial assistance
a chronic condition. They also provide respite
to Manitoba residents 65+ toward the
for caregivers.
purchase of eyeglasses (one pair of
• Most regional health authorities have
eyeglasses every three year period – or
ADPs running throughout their areas.
more often if there is a change in vision).
Applications for the Adult Day Program
• Benefits are based on a fixed fee
are completed and managed by a home
schedule for dispensing, frames and
care case co-ordinator
lenses. Rebates are never calculated
• Transportation to and from the
according to the cost of the glasses.
program, mid day meals, refreshments,
• The total allowable amount, based on
recreational/social activities are geared to
this fee schedule, is subject to a $50
their needs and abilities
deductible. Once the deductible has been
applied, Manitoba Health will reimburse
For more information, contact your regional
80 per cent of the remainder of the
health authority (see pages 71 to 73) or
allowable total.
contact your home care case co-ordinator.
• The $50 deductible applies once a
year (April 1 to March 31) per family. If
additional glasses are required within the 7.4
12 month period, you do not have to pay Pharmacare Program
the deductible again.
• Claim forms are available from Pharmacare is a drug benefit program for
optometrists and opticians. all Manitobans whose income is seriously
affected by high prescription drug costs.
For more information, contact: Pharmacare coverage is based on total
Manitoba Health – Insured Benefits family income and the amount you pay for
Senior Eyeglass Program eligible prescription drugs.
300 Carlton Street
Winnipeg, MB R3B 3M9 Each year you are required to pay a portion
Phone: 204-786-7365 of the cost of your eligible prescription drugs.
Toll Free: 1-800-297-8099 ext. 7365 This portion is referred to as the pharmacare
Email: insuredben@gov.mb.ca deductible. Your deductible is based on your
Website: www.gov.mb.ca/health/mhsip/ total family income.
eyeglasses.html
There are two ways to apply to the Manitoba
Pharmacare Program. The pharmacare
benefit year is April 1 to March 31. You may
apply anytime for either option during the
benefit year. For example, March 31, 2014

is the last day to submit applications for the • Please note: if you chose to split pension
2013/2014 benefit year. income with your partner, you are required
to submit copies of your Canada Revenue
Option A: One-Time Enrolment Agency Option C Summary Reports
• Fill out, sign and send the following forms instead of the Notice of Assessments.
to the pharmacare office: pharmacare You can request an Option C Summary
application and consent authorization Report from the Canada Revenue
form. Agency by contacting them toll free at
• The Canada Revenue Agency will send 1-800-959-8281.
the required income tax information • If you choose this option, you must
electronically to Manitoba Health. For re-apply each year.
example: the 2011 income level on your
income tax will determine the annual Pharmacare program applications are
pharmacare deductible for the 2013/2014 available at all Manitoba pharmacies, on the
benefit year. Manitoba Health website or by contacting the
• If you choose this option, you do-not need office. To listen to a pre-recorded message
to re-apply every year. Pharmacare will that contains basic information on the
automatically re-calculate your annual pharmacare program contact 204-788-2506
deductible and send that information to (English) or 204-788-2520 (French) .
you by mail. The annual deductible is
calculated on April 1 of each benefit year. To speak with a representative from the
Shortly after the beginning of each benefit program, contact:
year, Manitobans who selected this option Manitoba Health-Provincial
will receive a letter from Manitoba Health Drug Programs
confirming their enrollment in the program 300 Carlton Street
and their deductible level for the benefit Winnipeg, MB R3B 3M9
year. Phone: 204-786-7141
• To withdraw from the one-time enrollment, Toll Free: 1-800-297-8099
send your request in writing to the TTY-TTD: 204-774-8618 or
pharmacare office. Relay Service: 711 or 1-800-432-4444
Website: www.gov.mb.ca/health/pharmacare
Option B: Annual Application (deadline for
filing your 2013/14 pharmacare application PHARMACARE DEDUCTIBLE
is March 31, 2014)
INSTALLMENT PAYMENT PROGRAM
• Fill out, sign and send the following forms
Sometimes a single prescription can be as
to the pharmacare office: pharmacare
much (and sometimes) more than a family’s
application and consent authorization
annual pharmacare deductible amount. The
form.
deductible installment payment allows eligible
• You must also include a copy of the
Manitobans to pay their annual pharmacare
Revenue Canada Notice of Assessment
deductible in interest free monthly
from the taxation year, two years before
installments through their monthly Manitoba
the beginning of the benefit year with
Hydro energy bill. To be considered for the
your application. The Assessment will tell
payment program, applicants must:
pharmacare what your total income was in
• Be enrolled in the Manitoba pharmacare
2011 (shown on line 150).
program

• Have eligible Manitoba pharmacare drug the program. The HCD Program covers
costs over a 30 day period that are equal only eligible medications that are used to
to or above 20 per cent of their average treat cancer and/or support the treatment of
monthly adjusted family income cancer. If you have questions about whether
• Have reached or gone above their benefit a medication that has been prescribed for

limit for specified prescription drug you is eligible for coverage through the HCD
coverage through another drug insurance Program, ask your CancerCare Manitoba
or benefit plan in which they are enrolled* (CCMB) care provider or pharmacist. To be
as of the application date for enrolment in eligible, patients must be both:
the payment program • identified by CCMB as receiving or being
• Pre-authorize Manitoba Hydro to make scheduled to receive eligible outpatient
automated monthly withdrawals from oral cancer and specific supportive drugs
their bank or credit union account to pay • registered with Manitoba Health’s
for their Manitoba Pharmacare annual pharmacare program, including:
deductible by way of monthly installments • being eligible for Manitoba Health
coverage
After you have filled out your portion of • your prescriptions for eligible outpatient
the application form, your pharmacy will oral cancer and specific supportive drugs
estimate your monthly drug costs and send are not being covered by other provincial
the completed form to Manitoba Health for or federal programs
processing. To enroll in the HCD Program, fill in a HCD
Program Application Form through CCMB
* Participation in the payment program and register with the Manitoba Pharmacare
could complicate and/or delay the Program. If you are not already registered
reimbursement of those other benefits. with pharmacare, CCMB will help you to
You may be eligible to apply, once all complete a pharmacare application and
other benefits have been exhausted. consent authorization form (available from
Manitoba Health or CCMB).
For more information or to receive an
application form (forms are also available at Once you are registered with the HCD
all pharmacies), contact: Program, your prescriptions for eligible
Pharmacare Deductible outpatient oral cancer and specific supportive
Installment Payment Program drugs can be filled at the Manitoba pharmacy
Phone: 204-945-1733 of your choice at no cost.
Toll Free: 1-888-519-3492
Website: For general information, contact:
www.gov.mb.ca/health/pharmacare CancerCare Manitoba Pharmacy
Phone: 204-787-4591
HOME CANCER DRUG (HCD)
PROGRAM To find out if you are currently enrolled in
The HCD Program allows Manitobans who the HCD Program and/or the Manitoba
are diagnosed with cancer to access eligible Pharmacare Program, contact Provincial
outpatient oral cancer and specific supportive Drug Programs at 204-786-7141 or toll free
drugs (listed in the HCD Program formulary) at 1-800-297-8099.
at no cost to a patient who is covered by

7.5 • Deer Lodge Clinic
2109 Portage Avenue
Therapy and Winnipeg, MB R3J 0L3
Medical Services Phone: 204-831-2157
• Churchill Dental Clinic
COMMUNITY THERAPY SERVICES 162 LaVerendrye Avenue
(CTS)
Churchill, MB R0B 0E0
CTS is a private non profit agency that
Phone: 204-675-8302/2419
provides the services of occupational
therapists, physiotherapists and other allied CCOH-HOME DENTAL
health professionals to help individuals live CARE PROGRAM
safely and independently in their own homes. This outreach program operated by the
Many of the agency’s services are funded Centre for Community Oral Health (CCOH)
directly by Manitoba Health through the provides a full range of dental services to
regional health authorities and are provided at patients who are homebound because of
no cost to eligible clients. abscess or oral health problems. Faculty
dentists and dental hygienists using a mobile
For more information, contact: van with portable dental equipment, provide
Community Therapy Services care in personal care homes, senior citizens’
201 - 1555 St. James Street residences, hospitals and private homes.
Winnipeg, MB R3H 1B5 Dental services are offered on a fee-for-
Phone: 204-949-0533 service basis.
Email: cts@ctsinc.mb.ca
Website: www.ctsinc.mb.ca For more information, contact:
Home Dental Care Program
7.6 Deer Lodge Centre
Dental Services 2nd Floor - 2109 Portage Avenue
Winnipeg, MB R3J 0L3
CENTRE FOR COMMUNITY ORAL Phone: 204-831-3455/56
HEALTH (CCOH)-DENTAL CLINICS Website: www.umanitoba.ca/faculties/
The CCOH provides a full range of dental dentistry/ccoh/ccoh_current_programs.html
services in underserved communities across
Manitoba through dental clinics. Appointments MOUNT CARMEL CLINIC
are recommended but walk-ins and Mount Carmel Clinic offers dental services
emergencies are welcome. where the costs are based on the client’s
ability to pay.
For more information, contact the dental clinic
nearest you: For more information, contact:
• Access Downtown Dental Clinic Mount Carmel Clinic
640 Main Street 886 Main Street
Winnipeg, MB R3B 0L8 Winnipeg, MB R2W 5L4
Phone: 204-940-3816 Phone: 204-582-2311
Website: www.mountcarmel.ca

UNIVERSITY OF Manitoba 7.8
FACULTY OF DENTISTRY
The Faculty of Dentistry at the University
Other Health Services
of Manitoba operates a clinic for teaching. Manitoba BLUE CROSS
If you require dental services, call the clinic

Manitoba Blue Cross offers a variety of
to see if your needs can be met, as the health care plans to Manitobans to help
availability of services changes throughout supplement provincial government health
the year. Reduced fees are charged and care services. Coverage is available for:
there may be a waiting period before the first • ambulance fees
appointment. • semi-private hospital rooms
• dental care
For more information, contact: • prescriptions
University of Manitoba • travel for outside Manitoba or Canada
Faculty of Dentistry
790 Bannatyne Avenue For more information, contact
Winnipeg, MB R3E 0W2 (Monday to Friday 9:00 a.m. to 5:30 p.m.):
Phone: 204-789-3505 Manitoba Blue Cross
Website: www.umanitoba.ca/dentistry 599 Empress Street
PO Box 1046
7.7 Winnipeg, MB R3C 2X7
Seniors Foot Care Services Phone: 204-775-0151
Toll Free: 1-800-873-2583
NOR’WEST FOOT CARE PROGRAM Email: info@mb.bluecross.ca
Specialized nursing foot care provided Website: www.mb.bluecross.ca
to seniors and others who can no longer
safely care for their feet at no cost. The Please see the Yellow Pages in your phone
service is offered at 14 different locations in book for additional private insurers that will
Winnipeg. Other services include educational help meet medical costs.
presentations.
7.9
Nor’West Foot Care Program
Mental Health and
Winnipeg, MB Counselling Services
Phone: 204-938-5905
MENTAL HEALTH CRISIS CENTRE
FOOT CARE SERVICES FOR SENIORS The Crisis Response Centre is open 24
Many Senior Centres and Seniors hours a day, seven days a week, and
Community Resource Councils across is located at 817 Bannatyne Avenue in
Manitoba offer foot care services for seniors. Winnipeg. The centre offers walk-in
For more information, contact your local assessment and treatment for those in
Senior Centre or Seniors Community mental crisis, along with referrals to other
Resource Council (see pages 9-16). mental health services. The Crisis Response
Centre is designed for adults who are
experiencing:

• personal distress and who are at risk of GERIATRIC MENTAL HEALTH TEAMS
harm associated with the immediate crisis, Geriatric mental health teams assess
including suicide individuals over the age of 65 years, living in
• symptoms of a mental health condition Winnipeg. Anyone can refer to this service.
that requires assessment and treatment Clients are seen by a geriatric mental health
• circumstances which require de-escalation clinician in their home or in personal care
to prevent relapses homes for an assessment of mental health
• mental health problems that, if dealt with, issues that may include:
may prevent hospitalization • dementia with behavioural or
• emotional trauma, where assessment, psychological symptoms
crisis intervention and links to longer-term • mood disorders
services can be made • anxiety
• difficulty obtaining ongoing services after a • psychotic disorders
crisis • personality disorders
• difficulty obtaining help during hours • emotional, behavioural and cognitive
when mental health service providers are complications of brain diseases
unavailable
The centre is also home to the Mobile Crisis For more information, contact:
Service for adults. To reach this team, call Geriatric Mental Health Teams Intake
204-940-1781. Winnipeg, MB
Phone: 204-982-0140
A & O: SUPPORT SERVICES FOR
OLDER ADULTS-COUNSELLING MENTAL HEALTH SERVICES FOR
SERVICES SENIORS IN RURAL Manitoba
A & O: Support Services for Older Adults Mental health services for the elderly in rural
offers counselling services that identify, inform Manitoba provide assessment and short term
and help older adults and their families. intervention to people over the age of 65 who
Assistance is available to help seniors cope are experiencing mental health problems. The
with the many transitions associated with service will also help people under 65 years
aging, including caregiving, grief, retirement, old whose cognitive impairment is related to a
housing, financial, depression, isolation, disease associated with aging. The team may
loneliness, and family relationships. provide consultation, supportive counselling
for the person and/or family and monitor
For more information, contact: the impact of recommended interventions.
A & O: Support Services for Referrals can be made by anyone.
Older Adults Inc.
200 - 280 Smith Street For more information, contact your regional
Winnipeg, MB R3C 1K2 health authority community office, (see pages
Phone: 204-956-6440 71 to 73). For Interlake Eastern Regional
Toll Free: 1-888-333-3121 Health Authority call 204-785-7752 or
Email: info@ageopportunity.mb.ca 1-866-757-6205, or the 24 hour crisis line at
Website: www.ageopportunity.mb.ca 1-866-427-8628.

SELKIRK MENTAL HEALTH CENTRE- support for seniors (ex. friendly visitors,
GERIATRIC PROGRAM grocery shoppers) and help for immigrant
The Geriatric Program at the Selkirk newcomers to the community
Mental Health Centre provides specialized • support groups for clients dealing with
geriatric mental health services to patients challenging circumstances (ex. memory

who experience persistent mental illness, loss, the death of a loved one)
dementia, or progressive cognitive • chaplaincy services – these are available
impairment. The program focus is to to jewish people in health facilities and
maximize independence and quality of life correctional institutions who are seeking
through the empowerment of patients. The spiritual healing support and guidance
goal is to provide services to rehabilitate and • financial assistance and initiatives – these
safely integrate people into the community of support Jewish individuals dealing with
their choice. Access to services is be made difficult financial circumstances in their
by referral. lives
For additional information, contact: Services are available in English, Yiddish,

Selkirk Mental Health Centre- Russian, Hebrew and Spanish. For more
Geriatric Program information, contact:
Box 9600, 825 Manitoba Avenue Jewish Child and Family Service
Selkirk, MB R1A 2B5 C200 - 123 Doncaster Street
Phone: 204-482-1619 Winnipeg, MB R3N 2B2
Toll Free: 1-800-881-3073 ext. 619 Phone: 204-477-7430
Email: jcfs@aspercampus.mb.ca
JEWISH CHILD AND FAMILY Website: www.jcfswinnipeg.org
SERVICES TO JEWISH OLDER
ADULTS (JCFS) KLINIC COMMUNITY HEALTH CENTRE
The JCFS provides older adults with the Klinic Community Health Centre provides
support necessary to maintain themselves a full range of health services from medical
in an independent living situation in care to counseling (drop-in available) to
the community at an optimal level of education.
psychological, social and health functioning.
Programs and services include: For more information, contact:
• counselling – they provide links to support Klinic Community Health Centre
services and follow up contact 870 Portage Avenue
• supports to holocaust survivors and Winnipeg, MB R3G 0P1
their families – this includes individuals, Phone: 204-784-4090
marriage and family counselling services Crisis Line: 204-786-8686 or
to the general community 1-888-322-3019
• community mental health services – this Email: klinic@klinic.mb.ca
is for adult clients and their families Website: www.klinic.mb.ca
• newcomer resettlement and integration
– this is for people from other countries
moving to Manitoba
• volunteer program – this includes

Manitoba FARM AND RURAL For more information, contact:
SUPPORT SERVICES Men’s Resource Centre
The Manitoba Farm and Rural Stress Line 200-321 McDermot Avenue
provides support, counselling, information and Winnipeg, MB R3A 0A3
referrals over the phone to farm families and Phone: 204-415-6797 ext. 250
other rural Manitobans. Toll Free: 1-855-MRC-MRCS
Email: mrc@mens-resource-centre.ca
For more information, contact: Website: www.mens-resource-centre.ca
Manitoba Farm and
Rural Support Services MOOD DISORDERS
Toll Free: 1-866-367-3276 ASSOCIATION OF Manitoba
Email: help@ruralsupport.ca The Mood Disorders Association provides
Website: www.ruralsupport.ca support and information for individuals and
families in the community and in hospital.
Manitoba SUICIDE LINE The association helps to identify symptoms,
The Manitoba Suicide Line provides educate and encourage clients to seek the
confidential crisis counselling, support, treatment they need.
information and referrals for people who are
feeling suicidal; concerned friends and family; For more information, contact:
and survivors of a suicide loss, 24 hours a Mood Disorders Association of Manitoba
day. Suite 100, 4 Fort Street
Winnipeg, MB R3C 1C4
If you or someone you know is thinking about Phone: 204-786-0987
suicide or dealing with a suicide loss, contact: Toll Free: 1-800-263-1460
Manitoba Suicide Line Email: info@mooddisordersmanitoba.ca
Toll Free: 1-877-435-7170 Website: www.mooddisordersmanitoba.ca
Website: www.reasontolive.ca
7.10
MEN’S RESOURCE CENTRE
The Men’s Resource Centre provides
Sexual Health and Lesbian,
counselling services and a range of support Gay, Bisexual, Transgender
services to men who have experienced and Two-Spirit (LGBTT)
trauma and stressors in their lives and
want to resolve related issues. The Drop in RAINBOW RESOURCE CENTRE (RRC)
Counselling Program on Mondays from 1:00 The RRC represents and supports lesbian,
p.m. to 9:00 p.m. is the first access point for gay, bisexual, transgender, two-spirit,
all our counselling programs. intersex, queer, questioning and ally
(LGBTTQ) individuals, communities and
families. It provides comprehensive education
and outreach services, accessible counseling
and other social and support programs and
services. These include:
• educational workshops and presentations
• information on community resources

• free drop-in counselling every Monday For more information contact:
(4:00 pm to 7:00 pm) and short-term Sexuality Education Resource Centre
counselling 200 - 226 Osborne Street N
• access to a large LGBTTQ lending library Winnipeg, MB R3C 1V4
• space for community social and or Phone: 204-982-7800

support groups Email: info@serc.mb.ca
• online resources and information Website: www.serc.mb.ca
for LGBTTQ 55+ at
www.rainbowresourcecentre.org/ 161 8th Street
positivespace. Brandon, MB R7A 3W9
Phone: 204-727-0417
For more information, contact: Email: brandon@serc.mb.ca
Rainbow Resource Centre
170 Scott Street 7.11
Winnipeg, MB R3L 0L3
Administrative Line: 204-474-0212 ext. 201 Patient Safety
Website: www.rainbowresourcecentre.org
Manitoba INSTITUTE FOR
PATIENT SAFETY (MIPS)
SEXUALITY EDUCATION
MIPS is a non profit agency that works with
RESOURCE CENTRE (SERC)
health care organizations to promote patient
SERC is a community based, non profit, pro
choice organization that promotes sexual safety for Manitobans as part of quality
health care. Resources available include:
health through education. Programs and
• medication card (bilingual)
services include:
• immigrant/refugee health program which • videos on how to complete the
provides sexual health information and medication card and why it is important
• safe use of medications information sheet
education, orientation to Manitoba Health
(bilingual)
Services, and referral to other services
• posters and brochures in 15 languages
• the Facts of Life Program
with three key questions to ask to be
• lending library
• education and training involved in their care
• patient advocate form
• research
• translation services • Self-Advocacy for Everyone
(S.A.F.E.) Toolkit
• resources
• five animated safety videos
• the Ally Program (available in Brandon)
works to increase the visibility of
supportive people and spaces for
gay, lesbian, bisexual, two-spirited,
transgender or questioning individuals

For more information, including For more information, contact:
patient safety tips, contact: Meals on Wheels of Winnipeg
Manitoba Institute for Patient Safety 174 Portage Avenue
102 – 175 Carlton Street Winnipeg, MB R3C 3N2
Winnipeg, MB R3C 3H9 Phone: 204-956-7711
Phone: 204-927-6477 Email: info@mealswinnipeg.com
Toll Free: 1-866-927-6477 Website: www.mealswinnipeg.com
Email: assistant@mips.ca (Delivery between 11:00 a.m. and 1:00 p.m.)
Website: www.safetoask.ca and
www.mips.ca Meals on Wheels Brandon
(operated by Prairie Oasis)
7.12 241 - 8th Street
Brandon, MB R7A 3X2
Nutrition Phone: 204-727-6641
(Delivery between 11:15 a.m. and
FOOD BANKS
12:00 p.m.)
Anyone in Manitoba is eligible to receive food
when they are in need. A Manitoba medical SENIORS CONGREGATE
number is required to receive food from food MEAL PROGRAMS
banks in an emergency. There are several Seniors Congregate Meal Programs (meals
food banks located across Manitoba. served to a group of seniors) are available at
many locations throughout the province. In
For more information on locating one in your some communities volunteers are available
community, contact: to deliver meals to seniors who are unable
Winnipeg Harvest to leave their homes. For more information,
Phone: 204-982-3660 contact the Seniors Community Resource
Toll Free: 1-800-970-5559 Council or Senior Centre in your community
Email: agencies@winnipegharvest.org (see pages 5 to 16).
Website: www.winnipegharvest.org
Some grocery stores deliver food to
MEALS ON WHEELS individuals in their homes at a charge. For
Meals on Wheels is a charitable, non profit
more information, contact your local Seniors
organization that delivers hot meals to the
Community Resource Council (see pages 9 to
homes of people who are unable to shop or 16) grocery store; or look in the Yellow Pages
prepare their own. Sandwiches, frozen meals, in your phone book.
Kosher meals and special diets are also
available. Meals are delivered city wide by
volunteers within Winnipeg, St. Norbert and 7.13
Brandon. There is a cost for the meals. Health and
Chronic Diseases
GET BETTER TOGETHER
Get Better Together is a free six-week
workshop designed to help Manitobans with
ongoing health conditions take control of their

health. This program, led by others living • supportive counseling
with chronic conditions, can help people • family and public education
develop a plan to deal with the challenges • professional education
of an ongoing health concern or disability. • support groups MedicAlert® Safely
Programs are available throughout Manitoba Home®

and are offered in-person and online. • advocacy
• research funding
Wellness Institute at For more information, contact the office
Seven Oaks General Hospital nearest you:
1075 Leila Avenue Alzheimer Society Provincial Office
Winnipeg, MB R2P 2W7 Unit 10 - 120 Donald Street
Phone: 204-632-3927 Winnipeg, MB R3C 4G2
Email: gbt@wellnessinstitute.ca Phone: 204-943-6622
Website: www.getbettertogether.ca Toll Free: 1-800-378-6699
Email: alzmb@alzheimer.mb.ca
DIABETES AND CHRONIC Website: www.alzheimer.mb.ca
DISEASE PROGRAM
Diabetes and Chronic Disease Program Interlake/Eastman Region Office
– The regional health authorities (RHA) Box 1786, Unit 6, 31 – 1st Street
co-ordinate prevention, self-management Beausejour, MB R0E 0C0
education, care and support services for Phone: 204-268-4752
Manitobans with and at risk for diabetes and Email: alzne@alzheimer.mb.ca
other chronic diseases. A physician, health
professional or the person requiring services Westman Region Office
can make a referral to the Program. For 4B - 457- 9th Street
more information, contact your nearest RHA Brandon, MB R7A 1K2
(see pages 71 to 73). Phone: 204-729-8320
Email: alzwm@alzheimer.mb.ca
The following organizations are excellent
sources of information about chronic Parkland Region Office
diseases. Most provide a variety of services 214 Main Street North
to meet the needs of persons affected by Dauphin, MB R7N 1C4
disease and their loved ones. To locate Phone: 204-638-4483
other organizations that help people coping Email: alzprk@alzheimer.mb.ca
with chronic diseases, contact the Seniors
Information Line at 204-945-6565; or toll free North Central Region Office
1-800-665-6565. 21 Royal Road South
Portage la Prairie, MB R1N 1T8
ALZHEIMER SOCIETY OF Manitoba Phone: 204-239-4898
The Alzheimer Society of Manitoba Email: alznc@alzheimer.mb.ca
provides information, support, education
and advocacy for people with dementia,
their caregivers and the general public. The
society provides:

South Central Region Office • cancer information service
Box 119, 204 Main Street (1-888-939-3333)
Winkler, MB R6W 4A4 • community services locator
Phone: 204-325-5634 • Cancer Connection-Peer Support
Email: alzsc@alzheimer.mb.ca Line (204-786-0616 or toll free
1-800-263-6750)
ARTHRITIS SOCIETY-
Manitoba DIVISION For more information, contact the office
The Manitoba/Nunavut Division of the Arthritis nearest you:
Society provides programs and services for Canadian Cancer Society–
people with arthritis throughout Manitoba Manitoba Division
and raises funds for arthritis research. The 193 Sherbrook Street
services and programs include: Winnipeg, MB R3C 2B7
• arthritis self management program Phone: 204-774-7483
• chronic pain management workshops Toll Free: 1-888-532-6982
• referrals to water/land exercise programs Email: info@mb.cancer.ca
and support groups Website: www.cancer.ca
• arthritis information phone line
• education resources Western Region Office
• speaker’s bureau and presentations Lions Manor, 415 - 1st Street
• volunteer opportunities Brandon, MB R7A 2W8
Phone: 204-571-2800
For more information, contact: Toll Free: 1-888-857-6658
Arthritis Society- Email: info.brandon@mb.cancer.ca
Manitoba/Nunavut Division Office
Suite 105, 386 Broadway CANCERCARE Manitoba
Winnipeg, MB R3C 3R6 CancerCare Manitoba contributes to the
Phone: 204-942-4892 prevention of cancer and helps improve the
Toll Free: 1-800-321-1433 outcomes and quality of life for Manitobans
Email: info@mb.arthritis.ca with cancer and blood disorders. Services
Website: www.arthritis.ca/mb include:
• early detection and cancer screening
CANADIAN CANCER SOCIETY programs
The Canadian Cancer Society is a national • patient and family support services
community-based organization of volunteers (including support groups, nutrition
whose mission is the eradication of cancer services and resource centre)
and the enhancement of the quality of life of • research
people with cancer. Services include: • education
• peer support • public outreach
• support and information packages
• transportation services in Winnipeg
(204-787-4121)
• financial support
• smoker’s helpline (1-888-577-3333)

For more information, contact the office Westman Branch
nearest you: A1-800 Rosser Avenue
CancerCare Manitoba Brandon, MB R7A 6N5
Website: www.cancercare.mb.ca/home Phone: 204-728-2382

Western Manitoba Cancer Centre Parklands Branch
300 McTavish Avenue East 118 Main Street North
Brandon, MB R7A 2B3 Dauphin, MB R7N 1C2
Phone: 204-578-2222 Phone: 204-638-6248
Breast Cancer Centre of Hope DYSTONIA MEDICAL RESEARCH

691 Wolseley Avenue FOUNDATION CANADA
Winnipeg, MB R3G 1C3 Does your neck pull to one side or the other?
Phone: 204-788-8080 Hand cramp up when you write? Speech
Toll Free: 1-888-660-4866 become strangled? Eyes blink constantly?
Dystonia is a neurological disorder that
MacCharles Unit causes the muscles in the body to pull or
675 McDermot Avenue spasm. It can affect different parts of the
Winnipeg, MB R3E 0V9 body.
Phone: 204-787-2197
Toll Free: 1-866-561-1026 For more information on the disease and the
Manitoba Support Group monthly meetings
St. Boniface Unit contact:
O Block - 409 Tache Avenue Dystonia Medical Research
Winnipeg, MB R2H 2A6 Foundation Canada
Phone: 204-237-2559 Phone: 204-255-2633
Toll Free: 1-800-361-8061
CANADIAN DIABETES ASSOCIATION Website: www.dmrfcanada
The Canadian Diabetes Association
promotes the health of Canadians through HEART AND STROKE
diabetes research, education, programs, FOUNDATION, Manitoba
services and advocacy. The Diabetes The Heart and Stroke Foundation, a
Information and Support Centre offers help in volunteer health charity, leads in eliminating
obtaining diabetes information for prevention heart disease and stroke. It also works to
and management. reduce their impact through research and
its application, the promotion of healthy
For more information, contact the office living and advocacy. Services and programs
nearest you: include:
Canadian Diabetes Association • CPR instructor training
Manitoba/Nunavut Region • information about healthy eating, physical
200 - 310 Broadway activity, and management of heart
Winnipeg, MB R3C 0S6 disease and stroke
Phone: 204-925-3800 • resources on how to prevent and cope
Toll Free: 1-800-226-8464 with heart disease and stroke
Website: www.diabetes.ca

For more information, contact the office • community program and service delivery
nearest you: across Manitoba
Provincial Office • education and support for smoking
Suite 200–6 Donald Street cessation
Winnipeg, MB R3L 0K6 • education and support for individuals with
Phone: 204-949-2000 respiratory diseases such as: COPD,
Toll Free: 1-888-473-4636 asthma, lung cancer and pulmonary
Email: ask@heartandstroke.mb.ca fibrosis
Website: www.heartandstroke.mb.ca • educational resources and programs for
public and professionals
Brandon Office • support groups in Winnipeg and Brandon
3 – 824 18th Street • support for ongoing research of respiratory
Brandon, MB R7A 5B7 disease(s)
Phone: 204-571-4080 • environmental issues and workplace
health and safety
HUNTINGTON DISEASE
RESOURCE CENTRE For more information, contact the office
The Manitoba Huntington Disease Resource nearest you:
Centre helps families and professionals Manitoba Lung Association Head Office
with the many different needs and concerns 629 McDermot Avenue
dealing with Huntington Disease. Services Winnipeg, MB R3A 1P6
include the following: Phone: 204-774-5501
• information and education Toll Free: 1-888-566-5864
• short-term counselling Email: info@mb.lung.ca
• referral to community resources Website: www.mb.lung.ca
• mutual support
• education and consultation for Westman Office
professionals 8 - 940 Princess Avenue
Brandon, MB R7A 0P6
Huntington Disease Resource Centre Email: westman@mb.lung.ca
200 Woodlawn Street
Winnipeg, MB R3J 2H7 MULTIPLE SCLEROSIS (MS)
Phone: 204-772-4617 SOCIETY OF CANADA
Email: sfunk@huntingtonsociety.ca The Multiple Sclerosis Society is a leader
Website: www.huntingtonsociety.ca in finding a cure for multiple sclerosis and
enabling people affected by MS to enhance
Manitoba LUNG ASSOCIATION their quality of life. The society provides:
The Manitoba Lung Association is a non • support services
profit health, non governmental organization • education programs
dedicated to the prevention and management • wellness programs
of lung disease and the promotion of lung
health in Manitoba. Services and programs
include:

For more information, contact: PARKINSON SOCIETY Manitoba
Multiple Sclerosis Society of Canada – Parkinson Society Manitoba provides
Manitoba Division programs and services to individuals living
Suite 100 - 1465 Buffalo Place with Parkinson’s disease and their families.
Winnipeg, MB R3T 1L8 Services and programs include:

Phone: 204-943-9595 • support groups
Toll Free: 1-800-268-7582 • exercise sessions
Email: info.manitoba@mssociety.ca • annual conference
Website: www.mssociety.ca • special events to help support programs
and research
The MS society has chapter offices in
Brandon and Dauphin. For more information, contact:
Parkinson Society Manitoba
OSTEOPOROSIS CANADA– 7 - 414 Westmount Drive
Manitoba CHAPTER Winnipeg, MB R2J 1P2
The Manitoba Chapter of Osteoporosis Phone: 204-786-2637
Canada is a non profit health charity Email: howard.koks@parkinson.ca
that educates, empowers and supports Website: www.parkinsonmanitoba.ca
individuals and communities. It helps people
build and maintain bone health, assess STROKE RECOVERY
fracture risk, provide post fracture care and ASSOCIATION OF Manitoba (SAM)
prevent falls. Services and programs include: SAM offers services to the survivors of stroke
• information and resource materials and their families at its centre and in the
(lending library) community:
• peer support groups • peer support groups
• speakers bureau • adapted exercises for stroke survivors
• professional education • communication workshops
• community awareness education, • visitation and outreach program
presentations and outreach • family and caregiver support
• information packages
For more information, contact: • volunteer opportunities
Manitoba Chapter-Osteoporosis Canada
123 St. Anne’s Road For more information, contact:
Winnipeg, MB R2M 2Z1 Stroke Recovery
Phone: 204-772-3498 Association of Manitoba
Email: manitoba@osteoporosis.ca Unit B - 247 Provencher Boulevard
Website: www.osteoporosis.ca/manitoba Winnipeg, MB R2H 0G6
Phone: 204-942-2880
There is also a branch in Brandon, for more Email: info@strokerecovery.ca
information call 204-727-8951. Website: www.strokerecovery.ca

Notes
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Health Care Directive
Please type or print legibly
This is the Health Care Directive of:
Name
Address City
Province Postal Code Telephone ( )
Part 1 – Designation of a Health Care Proxy Part 2 – Treatment Instructions

You may name one or more persons who will have the power In this part, you may set out your instructions concerning
to make decisions about your medical treatment when you lack medical treatment that you do or do not wish to receive and the
the ability to make those decisions yourself. If you do not wish circumstances in which you do or do not wish to receive that
to name a proxy, you may skip this part. treatment. REMEMBER – your instructions can only be carried
out if they are set out clearly and precisely. If you do not wish to
I hereby designate the following person(s) as my Health
provide any treatment instructions, you may skip this part.
Care Proxy:
Proxy 1
Name
Address
City
Province Postal Code
Telephone ( )
Part 3 – Signature and Date
Proxy 2 You must sign and date this Health Care Directive.
No witness is required.
Name
Address Signature
Date
City
Province Postal Code If you are unable to sign yourself, a substitute may sign
on your behalf. The substitute must sign in your presence
Telephone ( ) and in the presence of a witness. The proxy or the proxy’s
spouse cannot be the substitute or witness.
(Check  one choice only.) For an explanation of “consecutively”
and “jointly” please see the reverse side of this form).
Name of substitute:
If I have named more than one proxy, Address
I wish them to act:
 consecutively OR  jointly
Signature
My Health Care Proxy may make medical decisions on
my behalf when I lack the capacity to do so for myself Date
(check  one choice only):
 With no restrictions Name of witness:
 With restrictions as follows:
Address
Signature
Date
MG-3598 (Rev. 05/04)

Health Care Directives in Manitoba
What is the purpose of a Health Care Who do I choose as my proxy?

Directive? The choices you make in a directive are very personal.
As a Manitoba citizen you have the right to accept or The person(s) you choose to represent you should be
refuse medical treatment at any time. The Health Care close friends or relatives who are willing to accept this
Directives Act allows you to express your wishes about responsibility. You should discuss your wishes openly and
the amount and type of health care and treatment you in detail with them. It is wise to name more than one proxy
want to receive should you become unable to speak or in case one is not available when needed.
otherwise communicate this yourself. It also allows If you designate two proxies, you must decide how you
you to give another person the power to make medical want them to work, either independently or together as a
decisions for you should you ever be unable to make team. If you decide the two proxies should act jointly, they
them yourself. will act together on your behalf. If you decide they should
work consecutively, the second proxy will be contacted if
Why should I fill out a form? the first is not available or is unwilling to make the required
Due to accident or illness, you may become unable to say decision at the required time.
or show what treatment you would like, and under what It is important to make sure that your proxy (or proxies)
conditions. If you have signed a directive, those close understand(s) what is expected and is willing to speak and
to you and the health care professionals treating you are act for you.
relieved of the burden of guessing what your wishes
might be.
Can I change my mind about my
directive?
How do I make a Health Care Directive?
A Health Care Directive should be a record of your
The Manitoba government has prepared a form for your current wishes. If at any time you wish to change the
convenience (see reverse). The form serves as a guide content or the proxies you have listed, all copies of your
for providing the appropriate information. However, old directive should be destroyed and a new directive
any paper that is signed, dated and provides the same written.
information may be used. A directive may be made by
anyone capable of making a health care decision and
What is the effect of a Health Care
understanding the consequences of that decision.
Directive?
Who do I talk to about these decisions? The wishes you express in your directive are binding on
your friends, relatives and health care professionals (unless
It is strongly recommended you talk to your doctor
they are not consistent with accepted health care practices)
before completing the directive. This will ensure your
and will be honoured by the courts. However, health care
instructions are clear and easily understood by those
professionals treating you are not obliged to search for or
who provide treatment. Your choices should then be
ask about a signed directive. It is important to be sure that
clearly typed or printed.
family, friends, your doctor and your proxy know you
have a directive and know where it can be found.
What is a proxy?
A proxy is someone you choose and name in your directive
to act for you in the event you are not able to make such
judgments and speak on your own behalf. Because it is For more information contact:
not possible to anticipate every set of circumstances, your your regional health authority
proxy has the power to make health care decisions for
you based on what you have told your proxy about your
wishes and the information in your directive.
Emergency Preparedness
DEVELOP AN EMERGENCY PLAN FAMILY COMMUNICATIONS PLAN

Each individual has unique needs and Select an out-of-town contact that each
abilities. Evaluate your needs and develop family member can call or email to check in.
an emergency plan to ensure you are better Ensure your contact is aware and agrees to
prepared for emergencies. your plan. Provide contact information to your
family members.
PERSONAL SUPPORT NETWORK
You might need assistance during an MEETING PLACES
emergency. Speak with family, friends, Pre-select 2 emergency meeting places –
neighbours and others and ask them to be one near your home and one outside your
your support network. neighbourhood in case your community is
• Discuss/provide a copy of your emergency evacuated. Ask if it is possible to stay for a
plan to each member of your network. period of time in the event of an emergency.
• Teach them how to assist with your
specific needs (i.e. use lifesaving EMERGENCY KIT
equipment, administer medicine, etc.). Some of the supplies you should have on
• Ensure your network knows where you hand in case of emergency are:
keep emergency supplies.
• Ensure someone in your network has an Basic Items: bottled water, nonperishable
extra key to your home. food, manual can opener, candles with
• Decide how you will contact each other holders, matches, flashlight, battery powered
during an emergency. or crank radio, batteries, first aid kit, whistle,
• Practice your plan with those who have extra keys, cash, personal hygiene items,
agreed to be part of your support network. suitable clothing, and your emergency plan.
STAY AT HOME OR EVACUATE Health Supplies: medications, medical

Depending on the emergency you may need supplies and devices, health records/
to stay at home without access to outside prescriptions.
services or evacuate from your community for
a period of time. It is important to be prepared Important Documents: copies of family
for both. Follow directions provided by local records, health information, identification,
officials. wills, insurance, financial/banking information,
etc.
Make sure you have the necessary supplies
to sustain you and your family for a minimum CONSIDER YOUR PETS
of 72 hours. Compile some of your essentials Compile supplies for your pets in case of
in a kit that you can grab if you need to leave emergency: kennel, food/water, health and
quickly. Arrange in advance to stay with family vaccination records, ID tags, collar, and leash.
or friends outside your area in case your Check to see if your pets can stay with you
community is evacuated during at the home of family or friends. If not, make
an emergency. other arrangements with kennels or vets.
Identify a plan for communicating with family if

separated during an emergency.
Emergency Plan
PERSONAL SUPPORT NETWORK — CONTACTS:
1) Name:__________________________________ Phone Number:___________________
Address: _________________________________________________________________
Address: _________________________________________________________________
Address: _________________________________________________________________
HEALTH INFORMATION:
(list of medications, health equipment, where stored and special notes on usage.)
___________________________________________________________________________

FAMILY COMMUNICATIONS PLAN — OUT-OF-TOWN CONTACT:
Name:_____________________________________ Email:___________________________
Phone (H):_________________ Phone (W): _________________ Other:_________________
EMERGENCY CONTACTS:
Police:_______________________________ Family Doctor:__________________________
Fire:_________________________________ Pharmacy:_____________________________
Ambulance:___________________________ Dentist:_______________________________
Health Links: 204-788-8200/1-888-315-9257_ Insurance:_____________________________
Gas/Hydro: 1-888-624-9376______________ Vet/Kennel:____________________________
Highway Info: 511______________________ Other:________________________________
EVACUATION PLAN — ESCAPE ROUTES:

Identify emergency exits from your home.___________________________________________
Identify alternate escape routes from your neighbourhood._____________________________
MEETING PLACES:
1) Near Home:_______________________________________________________________
2) Outside Neighbourhood:_____________________________________________________

EMERGENCY KIT:
Location and Date Completed:___________________________________________________
A Checklist Staying
to Help You Prevent Falls
You can prevent a fall by knowing your risk factors! On Your Feet
Taking Steps to Prevent Falls
Facts about falls:

• One in three Canadians age 65 years and over fall at least once per year.
• Older adults who fall once are more than twice as likely to fall again.
• Most falls can be prevented.
Complete this checklist by ticking the box on the right if your answer is yes: Yes
Have you fallen in the last year? □
Once you have had a fall, you are more likely to fall again. This makes it especially
important that you take action to prevent falls. Completing this checklist is a good start.
Do you spend less than 2 ½ hours a week being physically active? □

Being physically active at least 2 ½ hours each week helps you maintain good health
and manage chronic health issues. It also helps improve confidence in your abilities.
Do you have difficulty keeping your balance, walking on your own

or getting up from a chair? □
Regular exercise that focuses on maintaining and improving balance
is one of the best things you can do to prevent a fall.
Do you have arthritis, diabetes, blood pressure, a heart condition,

or problems with bladder control? □
Have a physical checkup once a year and if your health changes.
Are you taking three or more medications a day? □

Are you taking sleeping pills, anti-depressants, anti-hypertensives, painkillers
or other medications that make you drowsy or light-headed? □
Have your medications, including over-the-counter drugs and herbal supplements,
reviewed by your doctor, pharmacist or nurse once a year or whenever new medications
are started. This will reduce side effects and interactions that can make you more likely to fall.
continued on next page

Has it been more than two years since your eyes were tested
or one year since your glasses were checked? □
Have your eyes checked by your eye care professional according to his/her
recommendation or every two years. Have your glasses checked for fit yearly.
Do you eat less than three nutritious meals every day? □

Do you get less than 1000 IU of vitamin D every day? □
For good health and to reduce falls and fractures eat a wide variety of nutritious
foods from all 4 food groups and take a 1000 IU vitamin D supplement every day.
Are there hazards in and around your home that could cause you to fall? □
Do you do activities that put you at risk of falling (e.g., climbing a ladder)? □
Assess your home for safety. Remove hazardous items such as scatter rugs
and clutter and make sure your home is well-lit. Ask for help with activities
that could put you at risk of a fall.
Do you wear shoes with high heels or slippery soles? Do your shoes fit poorly? □
Do you wear slippers or stocking feet when you are at home? □
Wear shoes that fit well and provide good support. At home, wear shoes
with a non-slip sole, not socks or slippers.
If you answered “yes” to any of these questions

YOU are at risk of falling.
The good news is that most falls are preventable!

Take steps now to reduce your risk of falls and stay independent.
Bring this checklist to your physician, public health nurse,
physiotherapist, dietitian or other healthcare provider.
To learn more about how you can prevent a fall

or for information in French, visit
www.PreventFalls.ca
FACT SHEET Safety for Seniors
What You Should Know What can I do?

Where can I go for help?
What is Abuse of Older Adults? If you or anyone you know is experiencing
Abuse of older adults is any action or inaction abuse, contact the Seniors Abuse Support
by a person in a position of trust that harms Line.
the health or well-being of an older person.
It can happen at home, in the community Seniors Abuse Support Line
and in health care facilities. Abuse exists The 24 hour toll free Seniors Abuse Support
in many different forms. It can be physical, Line is a confidential service for older adults
psychological, or sexual. Sometimes it is who are experiencing abuse. It provides
neglect and financial exploitation. information, support and counselling. Abuse
line staff can also help connect people to
Research shows that the person who abuses resources and support services available in
a senior is often a family member and the community.
dependent on the older person for financial
support, a place to live or emotional support. Call Toll free: 1-888-896-7183
If you are worried about your immediate
Help is Available safety or the immediate safety of another
Nobody deserves to be abused or neglected. person, call 911 or your local police service.
If you or someone you know is being abused,
you’re not alone. The Protection for
Persons in Care Office
Many abused older adults are reluctant If you are concerned that someone living in
to identify themselves. They often feel a personal care home, hospital or any other
embarrassed and ashamed, and decide not health care facility is experiencing abuse,
to take action against the people who mistreat contact the Protection for Persons in Care
them because they are afraid of being Office:
rejected by loved ones and forced to leave
their homes. If you are being abused, help is In Winnipeg: 204-788-6366
available. There are ways to make you safer Toll free: 1-800-855-0511
and work towards building a more respectful Deaf Access Line TTY/TDD: 204-786-7132,
relationship. toll-free: 1-800-855-0511
Keep in mind, both older women and men

can experience abuse. Older people can be
abused and neglected regardless of their
cultural background. Abuse is a complex
matter and there are many factors involved.
Manitoba Seniors’ Guide

Things you can do to keep safe
• Understand your rights as an older • If someone is making you feel

person. You have the right to live free from uncomfortable, anxious or afraid,
all types of abuse and to make your own document the things they are doing to
decisions. make you feel this way. Write down the
dates, times and what was done or said.
• Stay sociable by participating in
community activities that you enjoy. Ask • Keep a list of emergency services close
trusted friends to visit often. by. Keep an extra list in your purse or
wallet.
• Develop a buddy system with a friend
outside the home. Plan for at least weekly • Keep accurate records, accounts and lists
contact and communicate openly with this of property and assets. Only allow this list
person. Choose a person who respects to be examined by someone you trust.
and supports your decisions.
• Review your will and do not make changes
• Keep track of your finances by sending to it without discussing it with a trusted
and opening your own mail. Review your family member or friend.
bank statements regularly.
• Only give up control of your property or
• Arrange to have your pension cheques or assets when you decide you want to make
other income deposited directly into your this change.
bank account. You can also have your bills
paid directly from your bank account. • Ask for help or information when you need
it. Professionals are available to help.
• Discuss future plans with your attorney,
physician, elder, clergy or trusted family
members.
• Get legal advice about arrangements you

can make now in case something happens
and you are no longer able to make
decisions. This may include a power of
attorney and a health care directive.
June 15th is World Elder Abuse Awareness Day. For more

information or to get involved, go to: www.weaadmanitoba.ca
Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

8.0
Housing
8.0 Housing................................................ 99 8.4 Landlord and Tenant Relations........ 105
8.1 Housing Options................................. 99 Residential Tenancies Branch
Condominiums Independent Advisor Program
Co-Operative Housing 8.5 Home Improvement Assistance....... 106
Independent Living with Manitoba Emergency Repair Program
Tenant Services (Assisted Living) Residential Adaptations
Life Lease Rental Housing for Disabilities
Private Non Profit Housing Homeowner Renovation
Residential Care Assistance Program
Subsidized Rental Housing Secondary Suites Program
Housing and Community Development 8.6 Home Maintenance Assistance........ 108
Supports to Seniors in Group Living Community Home Services Program
Supportive Housing Good Neighbours Active Living
Personal Care Homes Centre-Home Maintenance
Program for Seniors
8.2 Long Term Care................................. 103
Self-Starting Creative Opportunity
Long Term and Continuing for People in Employment
Care Association of Manitoba
Seniors Community
Personal Care Homes Maintenance Programs
and Placement
8.7 Housing Supports and
Personal Care Home Other Resources............................... 109
Residential Charges
8.3 Locating Housing.............................. 104 Older Adults-This Full House
A & O: Support Services for Senior Hoarding Program
Older Adults-Winnipeg Housing Bed Bug Public Inquiry and
Directory for Older Adults Information Line/Email
Seniors and Healthy Aging Bed Bug-Bug N Scrub Program
Secretariat-Rural Housing Directory
Winnipeg Rental Network-
Housing Database
Older Adults-Housing Program
8.0
8.0 Housing
Housing
8.1 Housing and Community Development

Co-operative Development Services
Housing Options 400-352 Donald Street
CONDOMINIUMS (CONDOS) Winnipeg, MB R3B 2H8
Condominiums are a form of property Phone: 204-945-3379
ownership in which each owner holds title Toll Free: 1-866-479-6155
to his/her individual unit, plus a fractional Email: co-ops@gov.mb.ca
interest in the common areas of the multi-unit Website: www.gov.mb.ca/housing/coop
project (ex. the recreational amenities and
INDEPENDENT LIVING WITH TENANT
grounds). Each owner pays taxes on his/her
SERVICES (ASSISTED LIVING)
property and is free to sell or lease it. For
This type of housing (also called retirement
more information on this type of housing, see
residences) is a private arrangement
the Seniors Housing Directory on page 105.
between the landlord and the individual
which combines independent apartment
CO-OPERATIVE HOUSING (CO-OPS)
living with services that can be purchased
Co-operative housing is owned by members
from the landlord. Services may include
who live in the building. Co-op members buy
meals, laundry and housekeeping. On-site
equity shares in the project and collectively
assistance and supervision may or may
become owners of the building. The monthly
not be provided depending on the site.
housing charges are set by the members to
The individual pays the rent and services.
cover the costs of running the co-op. Co-
No referral or assessment is required.
operatives may have subsidies available.
Individuals have access to professional and
Those wanting to become members in an
non-professional regional health authority
existing project must buy a share in the co-
services. For more information on this type of
op. For more information regarding making
housing, see the Seniors Housing Directory
an application contact a housing co-operative
on page 105.
directly. If you are interested in new co-
operative development, contact:

LIFE LEASE RENTAL HOUSING For more information, contact:
A life lease is a form of rental housing usually Manitoba Family Services
for tenants who are 55+. A life lease is a Residential Care Licensing
written tenancy agreement. A life lease can be Winnipeg, MB
for the life of the tenant or for a specific term Phone: 204-945-5311
(ex. 50 years). Under a life lease, a tenant Website: www.gov.mb.ca/fs
pays an entrance fee for a rental unit. The
tenant also pays rent each month to cover SUBSIDIZED RENTAL HOUSING
maintenance and other expenses. Individuals RentAid
considering this type of housing should review (Formerly Manitoba Shelter Benefit)
the financial health of the project and talk to a Low-income seniors renting in the private
lawyer to fully understand the terms of the life market may be eligible for financial assistance
lease agreement. The Manitoba Residential under RentAid (formerly the Manitoba Shelter
Tenancies Branch administers The Life Benefit for Seniors Program).
Leases Act. For more information, contact the
Residential Tenancies Branch near you. (see For more information, contact:
page 105). Manitoba Family Services
Provincial Services Branch
PRIVATE NON-PROFIT HOUSING 102 - 114 Garry Street
This is affordable housing that is provided Winnipeg, MB R3C 1G1
or managed by incorporated housing Phone: 204-945-2197
associations. Restrictions on tenant Toll Free: 1-877-587-6224
eligibility, rent levels and available subsidies Email: provservic@gov.mb.ca
differ, depending on the project. For more Website: www.gov.mb.ca/ctt/eia/RentAid/
information on this type of housing, see the
Seniors Housing Directory on page 105. Housing and Community
Development (HCD)
RESIDENTIAL CARE Housing and Community Development
Residential care is a community housing provides a wide array of affordable and
option that provides congregate living subsidized rental housing units for seniors
accommodations with care and supervision at who are living on low to moderate incomes.
levels defined by Manitoba Family Services. You may be eligible for assistance under one
• Residential care facilities are licensed of the following programs:
through Manitoba Family Services. • Social Housing – Provides subsidized
Facilities may be profit or non profit housing. These properties are owned by
and operated by professional or non Manitoba Housing and operated by HCD.
professional staff. Access to these facilities • Rent Supplement – Provides rental
is through the regional health authority. assistance by signing agreements with
• The Manitoba government does not private landlords.
subsidize residential care. However, you • Sponsor Managed Social Housing –
may qualify for financial assistance under Provides affordable and subsidized
the RentAid Program (see page 59/100). housing. These properties are owned
by Manitoba Housing and managed by
service clubs.

• Urban Native Non Profit Housing – WINNIPEG HOUSING OFFICES
Provides affordable and subsidized BY NEIGHBOURHOOD:
housing to Aboriginal persons by entering Central Park
into operating agreements with Aboriginal 355 Kennedy Street, R3B 3B8
community based private non profit Phone: 204-945-6272
organizations.
• Private Non Profit Program – Provides Brooklands
8.0 Housing
affordable and subsidized housing by 1C-330 Blake Street, R3E 2Z4
entering into operating agreements with Phone: 204-945-5570
community based private non profit
organizations. Downtown South
• Rural and Native Housing – Provides 100 - 185 Smith Street, R3C 3G4
subsidized housing to persons living in Phone: 204-945-3884
rural and remote areas of the province.
Some seniors’ housing buildings offer Fort Rouge/Fort Garry/St.Vital
tenants additional services. Please D -1026 St. Mary’s Road, R2M 3S6
ask the Housing and Community Phone: 204-945-4899
Development office in your community if
these services are available. Gilbert Park
• Medical alarm switches provide 24-hour 1-71 Gilbert Avenue, R2X 0T4
service for emergency alert purposes Phone: 204-945-1078
only.
• Congregate meal programs can be Lord Selkirk
located on-site. 100-269 Dufferin Avenue, R2W 2X8
• Support services can include seniors’ Phone: 204-945-3431
programs.
• Tenant services staff provide support. North East
• Onsite building superintendents provide 600 Panet Road, R2L 2B1
support. Phone: 204-945-3555
For more information and application forms North End

for social housing, contact the Housing and 400A Logan Avenue, R3A 0R1
Community Development Office in your Phone: 204-945-7823
community or contact:
Housing and Community St. Boniface
Development Head Office 101 rue Des Meurons, R2H 3C5
2nd Floor – 352 Donald Street Phone: 204-945-4427
Winnipeg, MB R3B 2H8
Phone: 204-945-4663 St. James
Toll Free: 1-800-661-4663 15 - 659 Cavalier Drive, R2Y 1Y1
Email: housing@gov.mb.ca Phone: 204-945-4758
Website:
www.gov.mb.ca/housing/howtoapply St. Vital
D-1026 St. Mary’s Road, R2M 3S6
Phone: 204-945-4899

RURAL MANITOBA HOUSING OFFICES: Box 1028, 117 - 2nd Avenue North West
Box 1570 Roblin, MB R0L 1P0
*67 - 2nd Street North East Phone: 204-937-6474
Altona, MB R0G 0B0 Toll Free: 1-888-567-8125
Phone: 204-324-5308
Toll Free: 1-800-440-4663 102 - 235 Eaton Avenue
Selkirk, MB R1A 0W7
Box 88 Phone: 204-785-5228
11-2nd Avenue North Toll Free: 1-800-441-5514
Ashern, MB R0C 0C0
Phone: 204-768-5690 Bilingual Service Centre
Toll Free: 1-866-440-4663 Box 215
St. Laurent, MB R0C 2S0
253 - 9th Street Phone: 204-646-4095
Brandon, MB R7A 6X1
Phone: 204-726-6455 Bilingual Service Centre
Toll Free: 1-800-651-8217 Box 98,
427 Sabourin Street
Box 448 St. Pierre Jolys, MB R0A 1V0
31 Hudson Square Phone: 204-433-2578
Churchill, MB R0B 0E0 Toll Free: 1-800-441-5514
Phone: 204-675-8838
Box 250, 1-514 Main Street
Room 120, 27 - 2nd Avenue South West Swan River, MB R0L 1Z0
Dauphin, MB R7N 3E5 Phone: 204-734-4297
Phone: 204-622-2092 Toll Free: 1-866-950-9924
Box 1680, 122 - 5th Avenue Box 2550,

Gimli, MB R0C 1B0 79-3rd Street West
Phone: 204-642-6060 The Pas, MB R9A 1M4
Toll Free: 1-888-441-5514 Phone: 204-627-8355
Toll Free: 1-800-778-4311
Bilingual Service Centre
Mountain Region Bilingual Service Centre 118-3 Station Road
PO Box 336 Thompson, MB R8N 0N3
51 – 55 Rodgers Street Phone: 204-677-0611
Notre Dame de Lourdes, MB R0G 1M0 Toll Free: 1-855-821-0141
Phone: 204-248-7270
Toll Free: 1-866-440-4663 13-132 Drull Avenue East
Vita, MB R0A 2K0
B18 - 25 Tupper Street North Phone: 204-425-5010
Portage la Prairie, MB R1N 3K1 Toll Free: 1-866-440-4663
Phone: 204-239-3680
Toll Free: 1-866-440-4663 *Call ahead when dropping off applications
for the places marked with an asterisk.

SUPPORTS TO SENIORS IN representing non profit (49 per cent), and
GROUP LIVING (SSGL) private (51 per cent) retirement, independent
SSGL model is a housing option with living, as well as supportive housing and
enhanced supports, within some designated personal care home residences across
seniors housing, to help seniors live Manitoba. The website offers a Where do I
independently in the community. These Start navigation section that will guide you
supports may range from help arranging through the options when you or a loved one
8.0 Housing
appointments or transportation to social needs services, assistance or care.
activities or expanded meal programs. Check
with the property manager before choosing a For more information, contact:
group living facility. For more information on Long Term and Continuing
this type of housing, see the Seniors Housing Care Association of Manitoba
Directory on pages 104-105. 103-1483 Pembina Highway
Winnipeg, MB R3T 2C6
SUPPORTIVE HOUSING Phone: 204-477-9888
Supportive housing is a community based Toll Free: 1-855-477-9888
alternative to a personal care home for Website: www.ltcam.mb.ca
seniors who need 24-hour support and
supervision in a secure environment. Tenants PERSONAL CARE HOMES
pay rent for services (meals, laundry, light AND PLACEMENT
housekeeping) while the regional health A personal care home or supportive housing
authority funds the personal care at no cost may be the most appropriate care setting
to the tenant. For more information on this when you can no longer manage within your
type of housing, see a Seniors Housing home or an alternative community setting.
Directory on pages 104-105.
Eligibility:
PERSONAL CARE HOMES • Canadian citizens (previous five
For more information on personal care consecutive years) and permanent
homes and placement, see the Long Term residents of Manitoba are eligible for
Care Section. insured personal care home services.
• If you are a new Canadian citizen or a
8.2 new resident to Manitoba, you should
discuss your eligibility with a home care
Long Term Care case co-ordinator as restrictions may
apply (see pages 73 to 77 for a list of
LONG TERM AND CONTINUING CARE
ASSOCIATION OF Manitoba Home Care Offices).
The Long Term and Continuing Care
Association of Manitoba is a provincial Assessment:
membership based non profit organization Applications are reviewed by an assessment
that works to advance the delivery of quality panel to decide on the most appropriate
long term and continuing care, services environment where care needs can be met.
and resources with advocacy, education • If your application is denied, you may
and networking. Membership represents reapply and be reassessed at a later
long term and continuing care beds/suites date. You may also request a review/

appeal of the refusal by contacting the and have the charge based on income
Manitoba Health Appeal Board (see page by completing a tax information release
78) or speaking with your home care case form, or by completing an application for
co-ordinator. reduced residential charges and providing
• There may be a waiting period before you a copy of your previous year’s Canada
are admitted to the personal care home Revenue Agency Notice of Assessment.
of your choice. During this time, home Facility staff will give you the correct
care services may be provided to you as forms.
necessary. • If you are unable to pay the charge
• If you require admission immediately, or because of special circumstances, you
are in hospital awaiting placement, you may request a review within 30 days of the
may be asked to accept placement in effective date of the charge by completing
a different care facility until you can be a request for review form.
admitted to the personal care home of • Manitoba Health will review your request
your choice. and notify the facility of its decision. If you
do not agree with this decision you may
For more information about personal care appeal to the Manitoba Health Appeal
homes or placement, contact your home care Board (see page 78) by completing a
case co-ordinator or: notice of appeal within 30 days of being
In Winnipeg: notified of the result of the review decision.
Winnipeg Regional Health Authority Long- • The Manitoba Health Appeal Board will
term Care Access Centre hold a hearing and advise you of its
Phone: 204-833-1760 decision. Facility staff will advise you of
the review/appeal process and provide
In Rural MB: you with the required forms.
Contact your local Regional Health Authority
Office (see pages 71 to 73). For more information, contact your personal
care home representative.
PERSONAL CARE HOME
RESIDENTIAL CHARGES
The cost of personal care home services is
8.3
shared by Manitoba Health and the client who Locating Housing
needs the services. Manitoba Health pays
the majority of the cost through the regional These resources may help you locate housing
health authorities and the client pays a information. You may also wish to contact
residential charge. your local Seniors Community Resource
• The residential charge paid by a client Council (see pages 9 to 16) for additional
is based on income. The rate structure information.
ensures that all clients have a reasonable
amount of spending money for personal A & O: SUPPORT SERVICES FOR
expenses after paying the charge. OLDER ADULTS-HOUSING PROGRAM-
WINNIPEG HOUSING DIRECTORY FOR
• The initial charge assessed for each OLDER ADULTS
client is the maximum daily rate. You may A & O: Support Services for Older Adults
apply for a reduction to the maximum rate publishes the Winnipeg Housing Directory for

Older Adults. The A & O Winnipeg Housing that work to improve accessibility to
Directory contains information on housing affordable rental accommodation.
options such as independent living, life The WRN database is free.
leasing, assisted living, companion care,
supportive housing, intermediate personal For more information, contact:
care homes and personal care homes for Winnipeg Rental Network
older adults in Winnipeg. The directory is c/o 509 Selkirk Avenue
8.0 Housing
available online for free, or in print at a cost Winnipeg, MB R2W 2M6
of $7 (extra cost for shipping and handling if Website: www.winnipegrentnet.ca
mailed out).
A & O: SUPPORT SERVICES FOR
For more information, or to order OLDER ADULTS (A & O) -
a copy, contact: HOUSING PROGRAM
A & O: Support Services for A & O: Support Services for Older Adults’
Older Adults Inc. Housing Program provides older adults and
200 - 280 Smith Street families with one-on-one consultations (by
Winnipeg, MB R3C 1K2 appointment) and information to help with
Phone: 204-956-6440 the selection of appropriate housing options.
Toll Free: 1-888-333-3121 Housing presentations are also available to
Email: info@ageopportunity.mb.ca the general public or groups of older adults.
SENIORS and HEALTHY A & O: Support Services for
AGING SECRETARIAT- Older Adults Inc.
RURAL HOUSING DIRECTORY 200 - 280 Smith Street
The Seniors and Healthy Aging Secretariat Winnipeg, MB R3C 1K2
has a list of seniors’ housing in rural Phone: 204-956-6440
Manitoba on their website. Toll Free: 1-888-333-3121
For more information, contact: Website: www.ageopportunity.mb.ca
Seniors Information Line
Phone: 204-945-6565 8.4
Toll Free: 1-800-665-6565
Website: www.gov.mb.ca/shas Landlord and
Tenant Relations
WINNIPEG RENTAL NETWORK (WRN)-
HOUSING DATABASE RESIDENTIAL TENANCIES BRANCH
The WRN is a non profit initiative providing (RTB)
a web database that makes it easier for RTB deals with landlord and tenant issues
people to find affordable rental housing. The and related problems, including rent
site is also a one-stop-shop for agencies increases of any amount, the allowable
that provide supports to people in the low rent charges for housing and general rent
to medium income range. WRN is not a controls.
housing provider. It is a network of public,
private and community based organizations

For more information, contact the office 8.5
closest to you:
Residential Tenancies Branch
Home Improvement
302 - 254 Edmonton Street Assistance
Winnipeg, MB R3C 3Y4
Phone: 204-945-2476 Manitoba EMERGENCY REPAIR
PROGRAM (MERP)
Toll Free: 1-800-782-8403
Homeowners with low income may be eligible
Email: rtb@gov.mb.ca
for financial assistance for emergency repairs
Website: www.gov.mb.ca/rtb
to their home. Homeowners may be eligible if
the home that is being resided in is:
143 - 340 9th Street
• in need of emergency repair
Brandon, MB R7A 6C2
• your primary residence
Phone: 204-726-6230
• located in Manitoba outside of First
Toll Free: 1-800-656-8481
Nations communities
Email: rtbbrandon@gov.mb.ca
• total gross household income is at or
below the income limit set by Housing
113 - 59 Elizabeth Drive
and Community Development for your
Thompson, MB R8N 1X4
community
Phone: 204-677-6496
Toll Free: 1-800-229-0639
Up to $5,000 for eligible emergency repairs
Email: rtbthompson@gov.mb.ca
may be available to qualified homeowners. If
INDEPENDENT ADVISOR PROGRAM your home is located in a northern or remote
Sometimes, when there are problems with a community, up to $9,000 may be available.
tenancy, tenants and landlords both need to
use the Residential Tenancies Branch (RTB) For more information, contact:
to resolve the issues. Some find this dispute Housing and Community Development
resolution process hard to manage and may 2nd Floor - 352 Donald Street
need some help. The Independent Advisor Winnipeg, MB R3B 2H8
Office provides staff from Legal Aid Manitoba Phone: 204-945-5566
to help landlords and tenants get important Toll Free: 1-866-689-5566
information and advice, file claims and get Email: housing@gov.mb.ca
ready for hearings. Website: www.manitoba.ca/housing/repair
For more information, contact: MERPH replaces the former Emergency

Independent Advisor Office Repair Program and is provided with financial
302-254 Edmonton Street support from the federal government.
Winnipeg, MB R3C 3Y4
RESIDENTIAL ADAPTATIONS FOR
Phone: 204-505-0720 (Landlords) DIABILITIES (RAD)
Phone: 204-881-1714 (Tenants) Homeowners with low income, and landlords
Email: landlord@legalaid.mb.ca (Landlords) with tenants who have low incomes, may
Email: tenant@legalaid.mb.ca (Tenants) apply for financial assistance to make
adaptations to homes and housing units.
These adaptations will help increase mobility,

safety and independence for a person who Up to $20,000 for eligible repairs may be
finds it difficult to do everyday tasks in their available to qualified homeowners. If your
home. home is located in a northern or remote
community, up to $23,000 may be available
Up to $16,000 for eligible adaptations may to qualified homeowners.
be available to qualified homeowners or
landlords. If the property is located in a For more information, contact:
8.0 Housing
northern or remote community, up to $19,000 Housing and Community Development
may be available to qualified homeowners or 2nd Floor - 352 Donald Street
landlords. If the adaptations exceed $3,500 a Winnipeg, MB R3B 2H8
medical certificate is required. Phone: 204-945-5566
Toll Free: 1-866-689-5566
For more information, contact: Email: housing@gov.mb.ca
Housing and Community Development Website:
2nd Floor - 352 Donald Street www.manitoba.ca/housing/repair.html
Winnipeg, MB R3B 2H8
Phone: 204-945-5566 HRAP replaces the former Homeowner
Toll Free: 1-866-689-5566 RRAP program and is provided with financial
Email: housing@gov.mb.ca support from the federal government.
Website: www.manitoba.ca/housing/repair
SECONDARY SUITES PROGRAM
RAD replaces the former Home Adaptations The Secondary Suites Program provides
for Senior’s Independence (HASI) program financial help to eligible homeowners to build
and is provided with financial support from a secondary suite. The funds are a forgivable
the federal government. loan for 50 per cent of the total construction/
renovation costs, to a maximum of $35,000
HOMEOWNER RENOVATION per suite.
ASSISTANCE PROGRAM (HRAP) • The secondary suite must be a private,
Homeowners with low income may be self-contained residential unit that meets
eligible for financial help to repair or restore all national, provincial and municipal
their homes to a minimum level of health and bylaws, codes and standards.
safety. • A secondary suite can be in the basement
or an above ground addition to the main
Homeowners may be eligible if the home you dwelling; a garden suite which is a self
are making an application for is: contained unit that is not attached to
• in need of major repair the principal dwelling, but built on the
• your primary residence same property; or a carriage suite or
• located in Manitoba outside of First garage suite which is a self contained unit
Nations communities located above or attached to the side or
• at least five years old rear of a garage.
• assessed at a value no higher than the
current program limit
• your total gross household income is at
or below the income limit set by Housing
and Community Development

For more information contact: older; able to make arrangements with service
Housing and Community providers; and living within Winnipeg.
Development (HCD)
2nd Floor - 352 Donald Street Types of services offered include:
Winnipeg, MB R3B 2H8 housekeeping, meal preparation, painting,
Phone: 204-945-5566 carpentry, yard work, minor plumbing, handy
Toll Free: 1-866-689-5566 jobs and minor electrical.
Email: housing@gov.mb.ca
Website: www.gov.mb.ca/housing/ssp.html For more information, contact:
Good Neighbours Active Living Centre-
8.6 Home Maintenance Program
720 Henderson Highway
Home Maintenance Winnipeg, MB R2K 0Z5
Assistance Phone: 204-806-1303
Email: hmprogram@gnalc.ca
COMMUNITY HOME SERVICES
PROGRAM (CHSP) SELF-STARTING CREATIVE
The CHSP provides free community services OPPORTUNITIES FOR PEOPLE IN
such as light house cleaning, yard work, snow EMPLOYMENT (SSCOPE)
removal and occasional heavy duty cleaning SSCOPE is a non profit casual, Winnipeg
to low income seniors (60+) and persons employment organization supporting mental
with a disability living independently within health. It provides services such as snow
Winnipeg. Applicants for CHSP services must shovelling; lawn maintenance; light moving;
meet eligibility criteria (ex. low income seniors pickup and deliveries; building; cleaning; and
or persons with a disability ages 60+). other services at reasonable rates.

Community Home Services Program SSCOPE
294 Portage Avenue 1466 Arlington Street
Winnipeg, MB R3C 0B9 Winnipeg, MB R2X 1T8
Phone: 204-927-1720 Phone: 204-987-6300
Email: sscope@sscope.org
GOOD NEIGHBOURS ACTIVE LIVING Website: www.sscope.org
CENTRE-HOME MAINTENANCE
PROGRAM FOR SENIORS SENIORS COMMUNITY
The Home Maintenance Program is designed MAINTENANCE PROGRAMS
to help older adults complete tasks at home. Many Seniors Community Resource Councils
The program provides you with names of and senior centres have lists of people
individuals within your community, who are who can do house cleaning, yard work and
able to do various jobs at reasonable rates. All snow shoveling for a reasonable cost. For
service providers are screened with a criminal information, contact the Seniors Community
reference check, interview and references Resource Council or senior centre nearest
to ensure your safety. To be eligible for the you (see pages 5 to 16).
program you must be 55 years of age or

8.7 BED BUG-BUG N SCRUB PROGRAM
Housing Supports and The success of any bed bug treatment
program increases with proper preparation of
Other Resources a home or apartment. For vulnerable persons
who need help preparing their homes, the
A & O: SUPPORT SERVICES FOR Bug N Scrub program provides a variety
OLDER ADULTS (A & O)- THIS
FULL HOUSE SENIOR HOARDING of preparation services such as moving
8.0 Housing
PROGRAM furniture, general cleaning, laundry service,
This Full House Program works with and reducing and removing clutter. The Bug
Winnipeggers 55+ whose belongings fill their N Scrub team also returns to the home or
home and limit their lives. Clients receive apartment after treatment is complete to put
counselling and access to de-cluttering things back in order.
and cleaning services. The main goal of • vulnerable persons who need service
the project is to help clients remain in their must be referred by qualified organization
homes and improve their quality of life. or individuals that have first-hand
knowledge of the needs of the applicant
For more information, contact: • services are free for approved referrals
A & O: Support Services for • services will only be provided when bed
Older Adults Inc. bugs are present on site and not for
200-280 Smith Street preventive treatments
Phone: 204-956-6440 For more information or to make
Toll Free: 1-888-333-3121 a referral, contact:
Email: info@ageopportunity.mb.ca Bed Bug Hotline
Website: www.ageopportunity.mb.ca Phone: 1-855-3MB-BUGS
Email: bedbugs@gov.mb.ca
BED BUG PUBLIC INQUIRY AND Website: www.gov.mb.ca/bedbugs
INFORMATION LINE/EMAIL
The toll free Bed Bug Public Inquiry and
Information Line/email provides information
and answers to questions about bed bugs.
The bed bug website provides relevant
and current bed bug information for all
Manitobans including: bed bug fact sheets in
18 languages; links to grants; low-cost and
Bug N Scrub programs; and resources for
tenants/landlords.

Bed Bug Public Inquiry and
Information Line/Email
Toll Free: 1-855-362-2847
Email: bedbugs@gov.mb.ca
Website: www.gov.mb.ca/bedbugs

Notes
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9.0
Legal Matters
and Identification
9.0 Legal Matters and Identification...... 113 9.1 Mediation Services............................ 116
Community Legal 9.2 Identification...................................... 117
Education Association Proof of Age
Grandparent and Family Access Baptism Certificates
Law Phone-In and Lawyer Passport Canada
Referral Program Social Insurance Number
Legal Aid Manitoba Vital Statistics -- Birth, Marriage
Legal Clinics for Older Adults and Death Certificates
Legal Help Centre Other Options for
Legal Information Guide for Seniors Photo Identification
Manitoba Association for Rights and
Liberties
Manitoba Human Rights Commission
Ombudsman
Women’s Legal Education
and Action Fund Manitoba
9.0 Legal Matters and Identification
9.0
Legal Matters
and Identification
COMMUNITY LEGAL EDUCATION For more information, contact:

ASSOCIATION (CLEA) Family Conciliation
CLEA is a non profit organization with a 2nd Floor - 379 Broadway
mandate to increase access to justice by Winnipeg, MB R3C 0T9
increasing knowledge of the law and the Phone: 204-945-3277
legal system. CLEA offers: Toll Free 1-800-282-8069 ext. 7236
• Law Phone–in and Lawyer Referral
Program (see page 113) LAW PHONE-IN AND LAWYER
• speakers’ bureau and legal information REFERRAL PROGRAM
publications The Law Phone-In Line provides legal
• Community Legal Intermediary Training information over the phone on many types of
Course and an annual law conference legal problems and can refer you to a lawyer
if necessary.
For more information, contact: • A lawyer on the referral panel will
Community Legal Education not charge for the first half-hour of
Association consultation.
205 - 414 Graham Avenue • Lawyers for shut-ins will visit ill, disabled
Winnipeg, MB R3C 0L8 or older adults in hospital or at home.
Phone: 204-943-2382 • You will be asked to leave your name
Toll Free: 1-800-262-8800 and number on the answering machine
Email: info@communitylegal.mb.ca and a lawyer on staff will return your call
Website: www.communitylegal.mb.ca at a time convenient for you. Calls are
returned between 9:00 a.m. to 4:00 p.m.
GRANDPARENT AND FAMILY ACCESS Monday to Friday.
The Grand Relations Strategy was
developed to facilitate relationships between
grandparents and grandchildren when it is in
a child’s best interest and there are problems
within the family on the issue. Services
include support groups, information and help.

For more information, contact: Brandon Area Office
Law Phone-In and 236 - 11th Street
Lawyer Referral Program Brandon, MB R7A 4J6
Phone: 204-943-2305 Phone: 204-729-3492
Email: info@communitylegal.mb.ca
Parklands Area Office
LEGAL AID Manitoba 202 Main Street South
Legal Aid Manitoba provides legal help to Dauphin, MB R7N 1K6
people with low incomes (bilingual services Phone: 204-622-4666
available). They can help: Toll Free: 1-877-622-4660
• family cases
• criminal cases Northern Area Office-The Pas
• poverty law cases involving welfare Box 4062, 1-236 Edwards Avenue
• workers compensation or disability The Pas, MB R9A 1S6
benefits Phone: 204-627-4837
• public interest law cases for groups and Toll Free: 1-855-787-0694
individuals with test cases in the areas
of consumer, poverty, environmental, Northern Area Office-Thompson
Aboriginal and Charter of Rights and 2nd Floor-3 Station Road
Freedom challenges Thompson, MB R8N 0N3
Phone: 204-677-1224
They do not help with real estate transactions; Toll Free: 1-800-665-0656
wills and estates; adoptions; corporate
and commercial matters; or civil litigation LEGAL CLINICS FOR OLDER ADULTS
matters. To apply for Legal Aid in Winnipeg, In co-operation with Legal Aid Manitoba,
go to the Application Centre, 294 Portage professional lawyers provide services on
Avenue, between 1:30 p.m. and 6:00 p.m. issues such as wills, powers of attorney and
on Tuesdays, Wednesday or Thursdays. other concerns that need a legal consultation.
Applications are also accepted at their rural Services cost $50 each and are available to
offices. Winnipeggers 55+ regardless of income.
For more information, contact the office For more information or to make an
nearest you: appointment, contact:
Administration Office A & O: Support Services for Older
4th Floor- 287 Broadway Avenue Adults Inc.-Legal Clinic
Winnipeg, MB R3C 0R9 200 - 280 Smith Street
Phone: 204-985-8500 Winnipeg, MB R3C 1K2
Toll Free: 1-800-261-2960 Phone: 204-956-6440
TTY: 204-943-1131
Website: www.legalaid.mb.ca LEGAL HELP CENTRE
The Legal Help Centre is a non profit
community organization helping
disadvantaged members of our community
access and exercise their legal and social

rights. Services include: For more information, contact:
• information about the law and legal Manitoba Association for
processes in Manitoba Rights and Liberties

• plain language educational workshops on 507 - 294 Portage Avenue
legal topics Winnipeg, MB R3C 0B9
• help finding and accessing services you Phone: 204-947-0213
need from organizations and agencies Email: ed@marl.mb.ca
• legal help from law students working Website: www.marl.mb.ca
under the supervision of a lawyer (for
those who qualify) Manitoba HUMAN RIGHTS
• 45-minute consultation with a lawyer for COMMISSION
free legal advice (for those who qualify) The Manitoba Human Rights Commission
is an independent agency of Manitoba
Public legal education is available through government that administers The Manitoba
the Legal Help Centre website, workshops, Human Rights Code. The principles of
Drop-in Clinics and the Legal Advice Clinic equality of opportunity, and freedom from
(open 1:00 p.m. to 5:00 p.m.) Tuesday and unreasonable discrimination in the areas of
Friday, except holidays). employment, housing and services extend to
all ages under the code.
For more information, contact: • The commission conciliates, mediates
Legal Help Centre and investigates complaints alleging
202-393 Portage Avenue discrimination, or failure to accommodate
Winnipeg, MB R3B 3H6 special needs, based on the following
Phone: 204-258-3096 grounds: ancestry, ethnic or national
Website: www.legalhelpcentre.ca origin, religion or creed, age, sex
(including pregnancy); gender-determined
LEGAL INFORMATION characteristics, sexual orientation,
GUIDE FOR SENIORS marital/family status, source of income,
The Seniors and Healthy Aging Secretariat political belief, physical or mental
(SHAS) publishes a Legal Information Guide disability.
for Seniors. It has information on wills, power • Unresolved complaints may be referred to
of attorney and health care directives. For a an independent human rights adjudicator,
copy, contact SHAS (see page v) or visit their who is appointed by the Manitoba
website www.gov.mb.ca/shas. Government attorney general, for a
hearing.
Manitoba ASSOCIATION FOR • Public education programs and
RIGHTS AND LIBERTIES (MARL) workshops on human rights topics are
MARL is a non profit organization that available.
promotes respect for and observance of • The commission publishes the Manitoba
fundamental human rights and civil liberties. Human Rights Connections Bulletin
MARL examines all new government monthly.
legislation for possible human rights
infringements and presents briefs on its
concerns and recommendations when
applicable.

For more information, contact the office Office of the Ombudsman
nearest you: 202-1011 Rosser Avenue
7th Floor-175 Hargrave Street Brandon, MB R7A 0L5
Winnipeg, MB R3C 3R8 Phone: 204-571-5151
Phone: 204-945-3007 Toll Free: 1-888-543-8230
Toll Free: 1-888-884-8681 Email: bran@ombudsman.mb.ca
TTY: 1-888-897-2811
Email: hrc@gov.mb.ca WOMEN’S LEGAL EDUCATION
Website: www.gov.mb.ca/hrc AND ACTION FUND (LEAF) Manitoba
LEAF Manitoba, a provincial branch of
340 - 9th Street a national voluntary sector non-profit
Brandon, MB R7A 6C2 organization, advances the equality of women
Phone: 204-726-6261 and girls in Canada. It focuses on strategic
litigation, law reform and education, based
Box 2550 on the Canadian Charter of Rights and
2nd Floor – Otineka Mall Freedoms.
The Pas, MB R9A 1M4
Phone: 204-627-8270 For more information:
OMBUDSMAN and Action Fund Manitoba
The Ombudsman will investigate complaints 301 - 960 Portage Avenue
about administrative acts, decisions or Winnipeg, MB R3G 0R4
omissions by departments and agencies of Phone: 204-453-1379
the Manitoba and municipal governments Email: leafmb@mymts.net
under The Ombudsman Act. The Website: www.leafmb.ca
Ombudsman will also review compliance
with the access to information and protection 9.1
of privacy rights under The Freedom of
Information and Protection of Privacy Act and
Mediation Services
The Personal Health Information Act.
Mediation Services promotes peace and
restorative justice within the community.
For more information, contact the
Services include:
office nearest you:
• education on how to resolve conflict using
Office of the Ombudsman
non-violent conflict resolution, including
workshops
Winnipeg, MB R3C 3X1
• mediation by an experienced, impartial
Phone: 204-982-9130
person who helps people in defining the
Toll Free: 1-800-665-0531
issues in the dispute and uses a problem-
Email: ombudsman@ombudsman.mb.ca
solving process to arrive at an acceptable
Website: www.ombudsman.mb.ca
outcome for all parties

For more information, contact: • census records and national registration
Mediation Services records
302 - 1200 Portage Avenue • naturalization documents, citizenship

Winnipeg, MB R3G 0T5 certificate, immigration records, or
Phone: 204-925-3410 passport
Toll Free: 1-866-925-3410
Email: info@mediationserviceswpg.ca PERSONAL IDENTIFICATION:
Website: www.mediationserviceswpg.ca
BAPTISM CERTIFICATES
The church where you were baptized can
9.2 supply you with a baptism certificate. If you
Identification do not know the specific church, write the
central office of your religious denomination
PROOF OF AGE in that city. They may have duplicate records.
To get seniors’ reductions and benefits, you
are often expected to prove your age. This is PASSPORT CANADA
especially important when you are applying A passport is often required for travel
for government pensions and benefits. There outside of Canada. For more information,
is no need to provide proof of birth if your contact Passport Canada (Monday to Friday,
Social Insurance Number is provided on the 7:30 a.m. to 8:00 p.m. Eastern Time).
application. However, Canada Pension Plan
has the right to request proof of birth at any Passport Canada
time. Other documents are often accepted. Suite 400
433 Main Street
Usually, two or more of the following are also Winnipeg, MB
acceptable documents: Toll Free: 1-800-567-6868
• family bibles, prayer books or diaries TTY: 1-866-255-7655
provided the complete original book or Website: www.passportcanada.gc.c
document is submitted
• marriage records SOCIAL INSURANCE NUMBER
• education documents (ex. school Social insurance numbers or cards can
registers, diplomas, teacher’s certificates) be obtained from Service Canada. Social
• insurance record or government annuity Insurance Numbers are required if you work
contract and many government applications ask for
• hospital or medical records, vaccination a social insurance number. Applications are
records done in-person at Service Canada Centres
• pension or superannuation records across Manitoba (see page 55) or by mail
• employment records for those who live in remote regions. Paper
• newspaper clippings applications can be downloaded from the
• public records such as assessment rolls, Service Canada website in these situations.
voter and jury lists Effective April 1, 2014, plastic cards will no
• membership records in lodges, clubs, longer be produced.
associations
• military records
• court records

VITAL STATISTICS-BIRTH, MARRIAGE OTHER OPTIONS FOR
AND DEATH CERTIFICATES PHOTO IDENTIFICATION
Manitoba Vital Statistics Agency issues Please note: the Old Age Security Blue Card
certificates only for births, deaths and is no longer available. Photo identification is
marriages that occurred in Manitoba. All required for many purposes. For travel out of
application forms are at: www.vitalstats.gov. Canada a passport is the preferred form of
mb.ca. These forms can be downloaded, identification. However, for other purposes
printed, completed and sent with the any government issued photo identification
prescribed fee to: may be accepted.
Vital Statistics
254 Portage Avenue Some examples include:
Winnipeg, MB R3C 0B6 • valid driver’s licence and the Manitoba
Phone: 204-945-3701 Identification Card (contact Manitoba
Toll Free: 1-866-949-9296 Public Insurance at www.mpi.mb.ca or
Email: vitalstats@gov.mb.ca your local Autopac agent)
Website: www.vitalstats.gov.mb.ca • Winnipeg Transit Cards (contact
Winnipeg Transit for more information,
Questions about births, deaths or marriages see page 135).
that occurred outside of Manitoba should be
directed to that province, state or country.

10.0 Safety and Security
10.0
Safety and
Security
10.0 Safety and Security........................... 121 10.3 Senior/Elder Abuse........................... 124
Emergency Response Seniors Abuse Support Line
Information Kit A & O: Support Services for
10.1 Personal Emergency Older Adults-Elder Abuse
Response Systems........................... 121 Prevention Services
Victoria Lifeline A & O: Support Services for
10.2 Personal Safety and Security........... 122 Older Adults-Safe Suite Program
A & O: Support Services for A Women’s Place
Older Adults-Older Victim Services Cellphone Emergency Limited
A & O: Support Services for Link-Up Program
Older Adults-SafetyAid Crime Domestic Violence Support Services
and Falls Prevention Program Protection for Persons in Care Office
Block Parent Program of Winnipeg Manitoba Network for the Prevention
Manitoba Justice-Victim Services of Abuse of Older Adults
Compensation for Victims Crisis Accommodations and
of Crime Program Supports Crisis Line for
Victim Witness Assistance Program Persons with Disabilities
PreventFalls.ca Website Domestic Violence Crisis
and Information Line
Women’s Shelters
10.4 Community Emergency
Assistance......................................... 128
Manitoba Emergency Measures
Organization
Agape Table
Canadian Red Cross Society-
Manitoba Region
Salvation Army
10.0
Safety and
Security
EMERGENCY RESPONSE You can buy the service through some

INFORMATION KIT (E.R.I.K) hospitals, community agencies or the
E.R.I.K. is an emergency response companies themselves. Before buying,
information kit developed in response to investigate all the options available for this
community concerns about the availability of service and who will respond to your call.
enough information in emergency situations.
For more information, see page 69. VICTORIA LIFELINE
Victoria Lifeline is a non profit community
10.1 service of the Victoria General Hospital
Foundation that can get help when people
Personal Emergency can’t help themselves. Seniors who fall, feel
Response Systems ill, or experience any type of emergency,
press a waterproof button, sending a signal
A personal emergency response system to a 24 hour response centre. The response
is an electronic device designed to let an centre speaks to the senior through a two
individual call for help in an emergency. If the way communicator provided by Lifeline
person needs help, he/she pushes a button and will call a family member, a neighbour
or pendant and a trained professional will or EMS depending on the type of help the
contact him/her immediately to see what help senior requests. The new AutoAlert pendant
is needed. If there is no answer, help is sent can now automatically place a call for help if
at once. a fall is detected and the person can’t push
• These are intended for individuals who the button.
live independently and because of their
mobility, are considered at risk. They are For more information, contact:
also for people who feel unsafe in their Victoria Lifeline
homes for a variety of reasons. 4 - 1875 Pembina Highway
• There is usually a monthly monitoring fee, Winnipeg, MB R3T 2G7
depending on the service, and there may Phone: 204-956-6777
be a one-time set up fee. Toll Free 1-888-722-5222
Email: victorialifeline@vgh.mb.ca
Website: www.victorialifeline.ca

For more information on medical alarms or A & O: SUPPORT SERVICES FOR
personal safety systems, consult the Yellow OLDER ADULTS–SAFETYAID CRIME
Pages under MEDICAL ALARMS or contact AND FALLS PREVENTION PROGRAM
your Seniors Community Resource Council SafetyAid is a crime and falls prevention
(see pages 9 to 16). program that helps prevent break ins and
gives older adults a better sense of safety and
security in their homes. The program offers:
10.2 • free home safety and falls prevention
Personal Safety audits to individuals and couples who are
and Security 65+
• free installation of safety devices and falls
For information on consumer protection, see prevention items for eligible clients such
page 63. as deadbolts, peepholes, swing bars,
nonskid bath mats, flashlights, nightlights,
A & O SUPPORT SERVICES FOR ice-grip tips for canes and ice melt
OLDER ADULTS-OLDER VICTIM • first priority for victims of a break in or
SERVICES home invasion
Older Victim Services provides assistance
and information to older victims of crime in SafetyAid program is currently available in
Winnipeg. This service is provided in co- Winnipeg and a number of communities
operation with the Winnipeg Police Service across Manitoba. For more information,
and includes: contact:
• help during a police investigation A & O: Support Services for
• help preparing a Victim Impact Statement Older Adults Inc.
• help with insurance, home safety, and 200 - 280 Smith Street
replacing lost IDs Winnipeg, MB R3C 1K2
• information on financial compensation for Phone: 204-956-6440
personal injuries Toll Free: 1-888-333-1808
• emotional support and court Email: info@ageopportunity.mb.ca
accompaniment Website: www.ageopportunity.mb.ca
• crime prevention education
BLOCK PARENT® PROGRAM
For more information, contact: OF WINNIPEG
A & O: Support Services for The Block Parent® Program is a network of
Older Adults Inc. police-screened, easily recognizable, safe
200 - 280 Smith Street homes that members of the community (older
Winnipeg, MB R3C 1K2 and younger) can go to in the case of an
Phone: 204-956-6440 emergency. Each home will be marked with a
Toll Free: 1-888-333-3121 Block Parent program sign.

For more information, contact: In Winnipeg, services are divided into
Block Parent® Program specialty units. The type of crime will
466 Gertrude Avenue determine which unit will provide services
Winnipeg, MB R3L 0M8 to the victim. In rural Manitoba, crime victim
Phone: 204-284-7562 services workers provide a range of services

Email: bppw@mymts.net to victims in each category of crime.
Website: www.winnipegblockparents.mb.ca
For more information, contact the main office
Manitoba JUSTICE- or office nearest you:
VICTIM SERVICES Victim Services-Main Office
Manitoba Justice’s Victim Services Branch 1410-405 Broadway
helps people access their rights, understand Winnipeg, MB R3C 3L6
their responsibilities and connects them to Phone: 204-945-6851
other services or agencies. Services are free Toll Free: 1-866-484-2846
and are available in person, by phone, fax or Website:
Internet. As cases move through the criminal www.gov.mb.ca/justice/victims/services
justice system, Victim Services provides: • Brandon: 204-726-6515
• court and criminal justice system • Dauphin: 204-622-5080
information • Morris: 204-746-8249
• counselling referrals • Portage la Prairie: 204-239-3378
• information about what to expect if • Selkirk: 204-785-5213
subpoenaed to court • The Pas: 204-627-8483
• court preparation, as required • Thompson: 204-677-6368
• court support, when possible
• safety and protection planning COMPENSATION FOR
• information on possible financial help that VICTIMS OF CRIME PROGRAM
may be available to victims of crime The Compensation for Victims of Crime
• information about Victim Impact Program provided by Manitoba Justice Victim
Statements and guidance on how to Services Branch, offers compensation to
prepare them victims who suffer personal injury, hardships
• information on the offender’s sentence or expenses as a result of certain crimes.
once she/he is convicted, and how to (see Victims’ Rights Regulation of The
contact the correctional facility if the Victims’ Bill of Rights Act for a list). The
offender receives a jail sentence program is also available to specific relatives
• information on how to find out about the and dependants of victims of homicide. To
offender’s release from a provincial jail apply for compensation, the offender does
• information on how to register with the not need to have been caught, but a formal
Parole Board of Canada, if the offender is report must be made to the police. For a
sentenced to a federal institution copy of the act, go to www.gov.mb.ca/justice/
victims/services/compensation.html.
Services are available to:
• victims of the most serious crimes under You may receive compensation for:
The Victim’s Bill of Rights • medical expenses (prescription drug
• victims of domestic violence costs, ambulance bills)
• child victims and witnesses

• damaged clothing or items seized by For more information, contact:
police as evidence Victim Services-
• dental treatment, replacement or repair of Victim Witness Assistance Program
dentures Phone: 204-945-3594
• replacement or repair of prescription Toll Free: 1-800-635-1111
eyeglasses Website: www.gov.mb.ca/justice/victims/
• grief therapy or other counselling services services/witness assistance
• lost wages for victims who have been
disabled or for dependants of a victim who PREVENTFALLS.CA WEBSITE
were fatally injured This website focuses on preventing falls in
• support payments for dependents older adults, who are most at risk of serious
• rehabilitation or retraining injury from a fall. Preventfalls.ca provides
• compensation for permanent disability information to older adults, caregivers,
• funeral expenses. parents, families and professionals on topics
such as balance and exercise, medications,
For more information, contact: nutrition, vision and home safety. Preventfalls.
Victim Services-Compensation for ca has an interactive checklist to help older
Victims of Crime Program adults and their families identify personal falls
Phone: 204-945-0899 risk factors and provide information to help
Toll Free: 1-800-262-9344 reduce these risks. As well, it includes a list
Website: www.gov.mb.ca/justice/victims/ of exercise programs in Winnipeg that are
services/compensation available for helping prevent falls.
VICTIM WITNESS For more information, go to

ASSISTANCE PROGRAM www.preventfalls.ca or contact:
This program offered by Manitoba Justice, IMPACT, Injury Prevention Program
Victim Services Branch offers support Winnipeg Regional Health Authority
services to victims and witnesses of crime Phone: 204-940-8300
who are subpoenaed to appear in Winnipeg Email: injuryinfo@wrha.mb.ca
in either Provincial Court or Court of Queen’s
Bench. Services offered include:
10.3
• written correspondence with the crown
attorney about their specific case concerns Senior/Elder Abuse
• information and guidance on how to
prepare victim impact statements SENIORS ABUSE SUPPORT LINE
• court preparation The Seniors Abuse Support Line is a 24 hour
• accompaniment to court resource for information and counselling.
The line is supported by trained counsellors
• court cancellation notifications
who can discuss concerns and respond to
• reimbursement of expense claims
questions about elder abuse. Calls are free
and confidential.

Seniors Abuse Support Line A & O: Support Services for
Toll Free: 1-888-896-7183 Older Adults Inc.
Website: www.seniorsabusesupport.ca 200 - 280 Smith Street

A & O: SUPPORT SERVICES FOR Phone: 204-956-6440
OLDER ADULTS-ELDER ABUSE Email: info@ageopportunity.mb.ca
PREVENTION SERVICES Website: www.ageopportunity.mb.ca
A & O: Support Services for Older Adults
provides confidential consultation, A WOMEN’S PLACE
assessment and counselling services to A Women’s Place provides free services
older adults who are experiencing emotional, for women abused by intimate partners
physical, sexual, financial abuse or neglect. who have left or are leaving an abusive
Information can be provided to family, relationship. It offers practical support to
friends or community members who may women including: advocacy, legal advice/
have concerns about an older adult. Help information, legal representation, Legal Aid
accessing crisis accommodations, legal applications, assistance preparing legal
services (including protection orders) can documents, presentations on family law,
also be provided. information/help with protective orders and
accompaniment to court or appointments.
A & O: Support Services for For more information, contact:
Older Adults Inc. A Women’s Place
200 - 280 Smith Street 200-323 Portage Avenue
Winnipeg, MB R3C 1K2 Winnipeg, MB R1N 0X4
Phone: 204-956-6440 Phone: 204-940-6624
Toll Free: 1-888-333-3121 Website: www.norwestcoop.ca
Website: www.ageopportunity.mb.ca CELLPHONE EMERGENCY LIMITED
LINK-UP PROGRAM (CELL)
A & O: SUPPORT SERVICES The CELL program provided by Manitoba
FOR OLDER ADULTS- Justice Victim Services Branch, loans free
SAFE SUITE PROGRAM cellphones to people who are involved
The Safe Suite Program provides temporary in high risk relationships or stalking. The
housing for men and women, 55+ who program is a co-operative effort between
need a safe place to stay because of abuse MTS™, Nokia™, UTStarcom, social service
or neglect and whose needs cannot be agencies, police services and Manitoba
effectively met by existing abuse/crisis Justice. It is available in several Manitoba
services. Abuse may be physical, emotional, communities.
sexual, financial or neglect. • cellphones are issued to social service
agencies for eligible clients
• clients are shown how to use the
cellphone and are required to sign
an agreement that explains their
responsibilities

• clients must also meet certain conditions For more information or to be connected with
of Manitoba Justice to qualify for the a victim service worker in your area, contact
program, such as having a protection plan Manitoba Justice Victim Services Branch (see
in place page 123).
For more information, contact Manitoba PROTECTION FOR PERSONS

Justice Victim Services Branch IN CARE OFFICE (PPCO)
(see page 123). The Protection for Persons in Care Act is an
extra safeguard built into Manitoba’s health
DOMESTIC VIOLENCE care system. This law is to help protect adults
SUPPORT SERVICES (DVSS) from abuse and neglect while receiving
DVSS offered by Manitoba Justice Victim care in personal care homes, hospitals or
Services Branch helps victims of domestic any other designated health facility. The act
violence when criminal charges have been requires that a service provider (or other
laid and helps those who have received police person) who has a reasonable basis to
services for domestic violence incidents even believe that a patient is, or is likely to be
if there are no charges or arrests. The DVSS abused or neglected, shall promptly report the
offers: belief, and the information to the PPCO.
• a safe, supportive environment to talk
about the situation To report a concern, or for more information,
• information about the criminal charges and contact:
court process Protection for Persons in Care Office
• information on the roles of those involved 300 Carlton Street
in the criminal justice system Winnipeg, MB R3B 3M9
• safety planning Phone: 204-788-6366
• information on protective relief orders Toll Free: 1-866-440-6366
• on-going emotional support and short-term TTY Winnipeg: 204-774-8618
counseling TTY Toll Free: 1-800-855-0511
• information on the cycle of violence and Email: protection@gov.mb.ca
how it can be broken Website: www.gov.mb.ca/health/protection
• support throughout the court process
• court preparation and attendance in court Manitoba NETWORK FOR THE
with victims, when possible PREVENTION OF ABUSE
• advising the Crown attorney of concerns OF OLDER ADULTS (MNPAOA)
victims may have about court cases The MNPAOA is a partnership of Manitoba
• information and referrals to community organizations. The network’s goals are to:
resources act as a central point of contact for provincial
• information about the Cellphone efforts, support regional and community
Emergency Limited Link-up/Short Term prevention initiatives; and raise public
Program awareness of elder abuse throughout the
province.

For more information, contact: 1-877-977-0007 or the shelter nearest you:
MNPAOA YWCA Westman Women’s Shelter
c/o Good Neighbours Active Living Centre 148 11th Street
720 Henderson Highway Brandon, MB R7A 4J4
Winnipeg, MB R2K 0Z5 Admin Line: 204-727-3644

Phone: 204-669-7531 Local Crisis Line: 204-727-3644
Email: info@mnpaoa.ca
Website: www.olderadultabuse.mb.ca Parkland Crisis Centre
Box 651
CRISIS ACCOMMODATIONS AND Dauphin, MB R7N 2V4
SUPPORTS CRISIS LINE FOR Admin Line: 204-622-4620
PERSONS WITH DISABILITIES Local Crisis Line: 204-638-9484
Adults with disabilities who have experienced
abuse, or are at risk of abuse and whose Portage Family Abuse
needs cannot be appropriately or effectively Prevention Centre
met by the protocols of existing crisis lines, Box 1541
can be referred here. Portage la Prairie, MB R1N 3P1
Admin Line: 204-239-5234
For more information, contact: Local Crisis Line: 204-239-5233
Crisis Accommodation
and Supports Crisis Line Nova House
Phone: 204-788-8687 Box 337
Selkirk, MB R1A 2B3
DOMESTIC VIOLENCE CRISIS Admin Line: 204-482-7882
AND INFORMATION LINE
Local Crisis Line: 204-482-1200
The Domestic Violence Crisis and
Information Line provides information on
Agape House (Eastman Crisis Centre)
how you can get help to protect yourself and
Box 3130
anyone affected by abuse. The crisis line
Steinbach, MB R5G 1P5
is toll free, province-wide, and available 24
Admin Line: 204-326-6062
hours, seven days a week for calls.
Aurora House
Domestic Violence Crisis
Box 3779
and Information Line
The Pas, MB R9A 1S4
Toll Free: 1-877-977-0007
Admin Line: 204-623-7427
WOMEN’S SHELTERS
There are 10 women’s shelters located
Thompson Crisis Centre
throughout Manitoba that provide short-term
emergency shelter for women of all ages Box 1226
Thompson, MB R8N 1P1
who have experienced family violence.
Admin Line: 204-677-9668
For more information, contact the Domestic Local Crisis Line: 204-778-7273
Violence Crisis and Information Line at Toll Free Crisis Line: 1-800-442-0613

Genesis House This local focus is important, but even
Box 389 more valuable is the need for individuals
Winkler, MB R6W 4A6 to recognize their role in emergency
Admin Line: 204-325-9957 preparedness and to be ready for the
Local Crisis Line: 204-325-9800 unexpected. The response to an emergency
or disaster of any scale begins with you, the
Osborne House prepared individual. It is recommended that
Box 397 you know the risks to your community, have a
Winnipeg, MB R3C 2H6 plan that will help you and your family in the
Admin Line: 204-942-7373 event of an emergency and maintain a basic
Local Crisis Line: 204-942-3052 emergency kit that enables you to be self-
TTY Line: 204-942-5209 sufficient for up to 72 hours.
Ikwe-Widdjitiwin You will find a wealth of information on

Box 1056 the Emergency Measures Organization
Winnipeg, MB R3C 2X4 website www.gov.mb.ca/emo. It covers what
Admin Line: 204-987-2780 you can do to prepare for emergencies,
Local Crisis Line: 204-987-2780 including a brochure on emergency
Toll Free Crisis Line: 1-800-362-3344 information for seniors. For details go to:
www.gov.mb.ca/emo/general/downloads.html.
10.4
For more information:
Community Manitoba Emergency
Emergency Assistance Measures Organization
General Office
Manitoba Emergency 1525 - 405 Broadway
Measures Organization
Winnipeg, MB R3C 3L6
Extreme weather, forest fires, chemical
Phone: 204-945-4772
spills and other unpredictable events can
Toll Free: 1-888-267-8298
happen at any time and are a reminder of the
Email: emo@gov.mb.ca
importance of being prepared. The Manitoba
Emergency Measures Organization works AGAPE TABLE
closely with your municipality and other Agape Table sells low cost groceries, provides
Manitoba government departments, the hot meals and a meeting place for those in
federal government and external agencies. need. Agape Table is open for emergency
They maintain a comprehensive all-hazards and subsidized breakfast Monday to Friday
approach to emergency management mornings from 8:00 a.m. to 10:30 a.m. Low
in Manitoba. Your municipality has an Cost Grocery is open Tuesday, Wednesday
emergency plan municipal office and should and Thursdays 12:00 p.m. to 2:00 p.m. No
be your first point of contact for emergency registration required, just stop by.
preparedness and in case of emergency or
disaster.

For more information, contact: SALVATION ARMY
Agape Table The Salvation Army provides a variety of
(located at the All Saints’ Church) supports to individuals including social
175 Colony Street supports and shelter services.
Winnipeg, MB R3C 1W2

Email: general@agapetable.ca Divisional Headquarters
Website: www.agapetable.ca 204 - 290 Vaughan Street
Winnipeg, MB R3B 2N8
CANADIAN RED CROSS Phone: 204-946-9101
SOCIETY-Manitoba REGION Website:
The Canadian Red Cross offers a number www.salvationarmy.ca/prairie/services/
of programs and services at local offices
throughout the province. Services include:
• disaster assistance-emergency food,
shelter, clothing and personal services
• inquiries and registration of evacuees,
reception and information for evacuees
• injury prevention courses (first aid,
CPR, swimming and water safety
training programs) and SmartStart-injury
prevention training for newcomers
• violence, abuse and bullying prevention
programs
For more information, contact the office

nearest you:
1111 Portage Avenue
Winnipeg, MB R3G 0S8
Phone: 204-982-7330
Toll Free: 1-866-685-4250
Website: www.redcross.ca
Unit 1 – 817 Rosser Avenue

Brandon, MB R7A 0L1
Phone: 204-729-4970

Notes
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11.0
Transportation
11.0 Transportation................................... 133 Manitoba Public Insurance-
Transportation Options Medical Conditions and Driving
Network for Seniors Safety Services Manitoba
Handi-Transit Mature Driving Program
Brandon Handi-Transit Seniors Transportation Programs
Handivan Services- Canadian Cancer Society
Mobility Disadvantaged Driver Program
Transportation Program Winnipeg Transit
Parking Permit Program
11.0 Transportation
11.0
Transportation
TRANSPORTATION OPTIONS Website:

NETWORK FOR SENIORS (TONS) www.winnipegtransit.com/en/handi-transit/
TONS informs and educates Manitobans on
transportation options that enhance quality of BRANDON HANDI-TRANSIT
life and promotes age-friendly communities. All applicants must fill out the Brandon
For more information on their programs, see Transit registration form and be approved
page 5. before using the system. All trip requests
must be made in advance through Handi-
HANDI-TRANSIT Dispatch.
Handi-Transit is the part of Winnipeg’s public
transit system that provides door-to-door For more information, contact:
transportation for people who are unable Brandon Handi-Transit
to use regular transit because they are Brandon, MB
legally blind or have a physical disability that Phone 204-729-2437
significantly impairs their mobility. Website:
• Handi-Transit is a pre-booked, shared www.brandontransit.ca/handi-transit
ride service
• registrants must meet eligibility HANDIVAN SERVICES-MOBILITY
requirements and be approved to ride DISADVANTAGED TRANSPORTATION
• eligibility is determined by the transit PROGRAM (MDTP)
department a functional assessment may The Manitoba government, through MDTP,
be required to determine eligibility provides funding support to communities
(outside Winnipeg) who have established
For more information or to receive an and operate locally initiated handi-transit
application, contact: services for mobility disadvantaged
Handi-Transit residents, including seniors. Provincial
Unit B-414 Osborne Street funding includes an annual operating grant
Winnipeg, MB R3L 2A1 and a one-time capital grant to help buy
Phone: 204-986-5722 a handivan. To qualify for funding, local
TTY: 204-986-5828 municipalities must sponsor the program
and demonstrate a commitment to keep the

service in operation once it is established. with your doctor. Depending on the issue, a
medical or vision report may be requested.
For additional information on the MDTP, Drivers, including seniors, may be required
contact your local Seniors Community to go for a comprehensive assessment of
Resource Council, or: their driving ability. MPI’s Medical Compliance
Manitoba Local Government and Assessments Department reviews
Municipal Finance and Advisory Services recommendations and information on
508 - 800 Portage Avenue medical fitness to drive and makes decisions
Winnipeg, MB R3G 0N4 according to the Medical Standards for
Phone: 204-945-2572 Driving published by the Canadian Council of
Website: Motor Transport Administrators.
www.gov.mb.ca/ia/bldgcomm/mdtp.html
PARKING PERMIT PROGRAM Manitoba Public Insurance
If you, a friend or family member has difficulty Medical Compliance and Assessments
walking more than 50 metres, you can apply Box 6300
for a parking permit that allows you to park in Winnipeg, MB R3C 4A4
specially designated spots at a close distance Phone: 204-985-1900
from the entrance. Toll Free: 1-866-617-6676
Website: www.mpi.mb.ca
For applications, contact your physician, local
municipal office, the MPI Driver and Vehicle SAFETY SERVICES MANITOBA
Licensing Branch or: MATURE DRIVING PROGRAM
Society for Manitobans with Disabilities- The FREE Mature Driver Workshop is a
Parking Permit Program Office perfect way for motorists to refresh their
1857 Notre Dame Avenue driving skills.
Winnipeg, MB R3E 3E7
Toll Free: 1-800-836-5551 Safety Services Manitoba
TTY: 204-975-3239 3-1680 Notre Dame
TTY: 1-800-856-7934 Winnipeg, MB R3H 1H6
Website: www.smd.mb.ca/smd-services/ Phone: 204-949-1085
parking-permit-program Toll Free: 1-800-661-3321
Website: www.safetyservicesmanitoba.ca
Manitoba PUBLIC INSURANCE (MPI)–
MEDICAL CONDITIONS AND DRIVING SENIORS TRANSPORTATION
Getting behind the wheel of a vehicle gives PROGRAMS
us a sense of independence and allows us Many Seniors Community Resource
to be connected to our family, friends and Councils provide transportation programs
community. Unfortunately, our ability to drive in their communities for seniors who need
safely can be diminished by medical factors transportation. This could include rides for
beyond our control. Driving safely requires shopping or medical appointments. A small
excellent physical and mental skills. fee may be charged. For more information,
It is your responsibility to discuss any medical contact the Seniors Community Resource
condition that could affect your ability to drive Council in your community (see pages
9 to 16).

CANADIAN CANCER SOCIETY WINNIPEG TRANSIT
DRIVER PROGRAM Winnipeg Transit regularly operates a fleet
The Canadian Cancer Society co-ordinates of 570 buses, 536 of which are low floor
a driver program that matches volunteer easy access buses. Easy Access buses offer
drivers with ambulatory patients who are kneeling features, priority seating for seniors
receiving treatment and need rides to get and those travelling with mobility devices and
11.0 Transportation
to appointments. A small daily user fee is strollers. All new buses are equipped with
charged. Driver programs are available in wheelchair ramps to allow wheelchair and
Winnipeg, Brandon and some rural areas. scooter access.
• Eligible seniors (age 65 +) can get a
For more information, contact: reduced fare when using Winnipeg
Canadian Cancer Society Driver Transit. A Transit ID or proof of age is
Program required.
675 McDermot Avenue • Transit users who buy monthly passes
Winnipeg, MB R3E 0V9 should keep their passes and receipts
Phone: 204-787-4121 to claim the Transit Tax Credit on their
income taxes.
To find out what time your bus comes, or

to look up low floor easy access service,
contact:
Winnipeg Transit
Transit Info: 311
Telebus: 204-287-7433
BUStxt: 287898
Website: www.winnipegtransit.com
For information on transit services in

Brandon call 204-729-2300.

Contents Index
233-ALLÔ, centre d’information................. ii
55 Plus Games........................................... 26
B
Baptism Certificates...................................117
55 Plus Program - Bed Bug Public Inquiry and
Manitoba Income Supplement.................. 58 Information Line/Email............................... 109
Bed Bug-Bug N Scrub Program................ 109
A Bilingual Service Centres............................ 17
Birth, Marriage and Death Certificates.......118
A Women’s Place...................................... 125
A & O: Support Services Block Parent Program of Winnipeg........... 122
for Older Adults................. 3, 4, 5, 19, 86, 104, Blue Cross, Manitoba.................................. 85
.......................................... 105, 109, 122, 125 Brandon Handi-Transit.............................. 133
Aboriginal Seniors [section 1.3]................... 17 Bureau of Pensions Advocates................... 20
Aboriginal Seniors Resource
Centre of Winnipeg...................................... 17
Abuse of Older Adults [section 10.3]......... 124 C
Accessible Public Library Services.............. 50 Canada Pension Plan
Active Living [section 2.1]............................ 25 Retirement Pension .................................... 56
Active Living and Recreation Centres/ Canada Revenue Agency,
Programs [section 2.2] ............................... 26 Federal Income Tax Inquiries...................... 60
Active Living Coalition for Canadian Cancer Society............................ 92
Older Adults Manitoba (ALCOA-MB) ............ 3 Canadian Cancer Society-
Addictions and Gambling [section 3.0]........ 35 Driver Program.......................................... 135
Addictions Foundation of Manitoba............. 35 Canadian Diabetes Association................... 93
Addictions Information Line, Manitoba........ 35 Canadian Hard of Hearing
Association, Manitoba Chapter................... 51
Addictions Self-Help Groups [section 3.1]... 38
Canadian National Institute for the Blind..... 49
Adult Day Programs [section 7.3]................ 81
Canadian Red Cross Society,
Adult Learning Centres................................ 30 Manitoba Region....................................... 129
Adult Literacy Program, Manitoba............... 30 Canadian Virtual Hospice............................ 42
Agape Table............................................... 128 CancerCare Manitoba................................. 92
Al-Anon/Alateen Central Service................. 38 Caregiver Advisory Committee.................... 41
Alcoholics Anonymous................................ 38 Caregiver Guide.......................................... 41
Allowance.................................................... 56 Caregiver Recognition Day............................v
Allowance for the Survivor........................... 56 Caregiver Support Groups.......................... 42
Alzheimer Society of Manitoba.................... 91 Caregiver Tax Credit.............................. 43, 61
Apartment Rental Options [section 8.3]..... 104 Caregiving and End-of-Life [section 4.0]..... 41
Archives of Manitoba................................... 31 Cell Phone Emergency
Arthritis Society - Manitoba Division............ 92 Limited Link-up Program........................... 125
Assisted Living............................................ 99 Centre on Aging........................................... 32
Audiologists - Private Practice..................... 50 Centre for Community
Oral Health, Dental Clinics.......................... 84
Centre for Community Oral Health-
Home Dental Care Program........................ 84

Chronic Disease [section 7.13].................... 90
City of Winnipeg-Contact Centre.....................i
D
Deaf-Blind Association, Manitoba................ 51
City of Winnipeg-Leisure Guide................... 26 Deaf Centre Manitoba................................. 51
Communication and Deaf-Blind, Resource Centre
Swallowing Problems.................................. 50 for Manitobans Who Are.............................. 52
Communication Disorders [section 5.2]....... 50 Death Benefit, CPP..................................... 57
Community Emergency Assistance Dental Services [section 7.6]....................... 84
[section 10.4]............................................. 128
Dial-a-Dietitian............................................. 70
Community Financial
Counselling Services................................... 62 Diabetes and Chronic Disease Program..... 91
Community Home Services Program........ 108 Disabilities [section 5.0]............................... 47
Community Legal Disability Benefit, CPP................................. 57
Education Association................................113 Disability Tax Credit..................................... 60
Community Resource Councils..................... 9 Domestic Violence Crisis
Community Therapy Services..................... 84 and Information Line.................................. 127
Community Volunteer Domestic Violence Support Services........ 126
Income Tax Program................................... 60 Driving [section 11.0]................................. 133
Compassionate Care Benefits..................... 42 Dystonia Medical Research
Compensation for Victims Foundation Canada..................................... 93
of Crime Program...................................... 123
Condominiums............................................ 99
Congratulatory Messages..............................v E
E-Quality Communication
Congregate Meal Programs, Seniors.......... 90 Centre of Excellence................................... 51
Connect Program - A & O Support Education Property Tax Credit..................... 60
Services for Older Adults............................... 4
Elder Abuse [section 10.3]......................... 124
Conseil des Francophones 55+................... 18
Elder Abuse Prevention Services - A & O:
Consumer Information and Support Services for Older Adults............. 125
Protection [section 6.8]................................ 63
Emergency Measures
Consumer Protection Office........................ 63 Organization, Manitoba............................. 128
Consumer Rights......................................... 63 Emergency Repair Program, Manitoba..... 106
Consumers’ Association of Canada............. 64 Emergency Response Information Kit......... 69
CONTACT Community Information................ii Employment and Retirement
Continuity Care............................................ 49 [section 6.5]................................................. 62
Co-Operative Housing................................. 99 Employment and Income Assistance.......... 58
Counselling [section 7.9]............................. 85 Employment and Income
Counselling Services-A & O: Assistance - Funeral Coverage................... 44
Support Services for Older Adults............... 86 Employment Benefits for
Creative Retirement Manitoba................. 4, 30 Caregivers [section 4.2]............................... 42
Credit Splitting, CPP.................................... 57 Employment Insurance................................ 58
Crisis Accommodation and Supports End-of-Life Care [section 4.3]...................... 42
Crisis Line for Persons with Disabilities..... 127 Entry Program for Older Adult
Immigrants - A & O: Support
Services for Older Adults............................. 19
Eyaa-Keen Healing Centre.......................... 17

Eye Exams for Seniors................................ 80 Guaranteed Income Supplement (GIS)....... 56
Eyeglass Program, Senior........................... 81 Guide for the Caregiver............................... 41
F H
Family Doctor Connecting Program............ 60 Handi-Transit, Brandon/Winnipeg............. 133
Family Tax Benefit, Manitoba...................... 60 Handivan Services, Mobility
Federal Income Security Disadvantaged Transportation Program.... 133
Programs [section 6.1]................................ 55 Hard of Hearing Association,
Federal Income Tax..................................... 60 Canadian-Manitoba Chapter....................... 51
Federal Pension Tax Credit......................... 61 Hard of Hearing Services............................ 50
Financial [section 6.0].................................. 55 Health Access Centres -
Regional Health Authorities......................... 71
Financial Counselling [section 6.6].............. 62
Health and Chronic Diseases
Financial Institutions Regulation Branch..... 64 [section 7.13]............................................... 90
Fishing and Hunting [section 2.3]................ 29 Health and Wellness [section 7.0]............... 69
Fishing Licenses - Manitoba Health Appeal Board, Manitoba................... 78
Conservation & Water Stewardship............. 29
Health Card, Manitoba................................ 80
Fitness and Recreation [section 2.2]........... 26
Health e-Plan............................................... 69
Food Banks................................................. 90
Health Insurance Plan and
Foot Care Services for Seniors................... 85 Benefits [section 7.2]................................... 80
Francophone Seniors [section 1.4].............. 17 Health Links-Info Santé............................... 70
Frequently Called Numbers.............................i Health Services and Supports
Funeral Arrangements [section 4.5]............ 44 [section 7.1]................................................. 71
Funeral Coverage - Employment Healthy Aging Resource Team.................... 78
& Income Assistance................................... 44 Hearing Centres and Services.................... 50
Funeral Service Association, Manitoba....... 44 Hearing Instrument Practitioner................... 50
Heart and Stroke Foundation, Manitoba..... 93
G Home Cancer Drug Program....................... 83
Home Care Program................................... 73
Gamblers Anonymous................................. 38
Gambling [section 3.0]................................. 35 Home Dental Care Program........................ 84
Gambling Helpline....................................... 37 Home Improvement [section 8.5].............. 106
General Council of Winnipeg Home Maintenance [section 8.6]............... 108
Community Centres..................................... 26 Home Maintenance Program
Geriatric Day Hospitals................................ 79 for Seniors - Good Neighbours
Active Living Centre.................................. 108
Geriatric Mental Health Teams.................... 86
Homeowner Renovation
Geriatric Program Assessment Team.......... 78 Assistance Program.................................. 107
Get Better Together..................................... 90 Hospice & Palliative Care Manitoba............ 43
Good Neighbours Active Living Centre- Housing [section 8.0]................................... 99
Home Maintenance Program.................... 108
Housing and Community Development..... 100
Goods and Services
Harmonized Sales Tax Credit...................... 60 Housing Database-
Winnipeg Rental Network.......................... 105
Grandparent and Family Access................113
Housing Directory-Rural -
GST/HST Credit.......................................... 60 Seniors & Healthy Aging Secretariat......... 105

Housing Directory-Winnipeg - Law Phone-In and Lawyer
A & O: Support Services Referral Program........................................113
for Older Adults.......................................... 104 Legal Aid Manitoba.....................................114
Housing Program - A & O: Legal Clinics for Older Adults.....................114
Support Services for Older Adults............. 105
Legal Help Centre......................................114
Housing Options [section 8.1]..................... 99
Legal Information Guide for Seniors...........115
Housing Supports and Resources
[section 8.7]............................................... 109 Legal Matters and Identification
[section 9.0]................................................113
Human Rights [section 9.0]........................113
Legal Services [section 9.0].......................113
Hunting Licenses, Manitoba........................ 29
Legislative Library....................................... 31
Huntington Disease Resource Centre......... 94
Lesbian, Gay, Bisexual, Transgender
and Two-Spirit [section 7.10] ...................... 88
IIdentification [section 9.2]...........................117 Library and Archives Services
[section 2.5]................................................. 31
Lifelong Learning [section 2.4].................... 30
Immigrant Centre Manitoba......................... 19
Life Lease Rental Housing........................ 100
Income Security Programs,
Federal/Provincial [sections 6.1/6.2]..... 55, 58 Liquor and Gaming Authority of Manitoba... 64
Income Tax [section 6.3].............................. 60 Living in Manitoba: A Resource
Guide for Immigrant Women....................... 19
Independent Advisor Program................... 106
Living in Manitoba: A Resource
Independent Living Resource Centre.......... 47 Guide for Women with Disabilities............... 47
Independent Living with Locating Housing [section 8.3].................. 104
Tenant Services (Assisted Living)............... 99
Long Term and Continuing
Insured Benefits.......................................... 80 Care Association of Manitoba.................... 103
Interlake Eastern Regional Long Term Care [section 8.2].................... 103
Health Authority..................................... 71, 74
Lung Association, Manitoba........................ 94
Intergenerational Manitoba............................ 5
International Benefits................................... 57
M
J Manitoba 55 Plus Games............................ 26
Manitoba Addictions Information Line......... 35
Jewish Child and Family Services......... 19, 87
Manitoba Association for
Rights and Liberties....................................115
K Manitoba Association of Senior Centres ...... 5
Manitoba Blue Cross................................... 85
Key Contacts...................................................i
Klinic Community Health Centre................. 87 Manitoba Caregiver Coalition...................... 41
Manitoba Council on Aging............................iv
Manitoba Council on Aging
L Recognition Awards.......................................iv
Manitoba Deaf-Blind Association................. 51
La Fédération des Âinés
Franco-Manitobains..................................... 18 Manitoba Emergency
Landlord and Tenant Relations Measures Organization............................. 128
[section 8.4]............................................... 105 Manitoba Emergency Repair Program...... 106
Language Bank........................................... 19

Manitoba Farm and Mental Health and Counselling
Rural Support Services............................... 88 Services [section 7.9].................................. 85
Manitoba Funeral Service Association........ 44 Mental Health Crisis Centre........................ 85
Manitoba Government Inquiry.........................i Mental Health Services for Seniors............. 86
Manitoba Health – Insurance Plan Metis Culture and Heritage
and Benefits [section 7.2]............................ 80 Resource Centre......................................... 31
Manitoba Health Appeal Board.................... 78 Mood Disorders Association of Manitoba.... 88
Manitoba Health Card................................. 80 Mount Carmel Clinic.................................... 84
Manitoba Home Care Program................... 73 Multicultural/Ethnic Seniors [section 1.5]..... 18
Manitoba Human Rights Commission........115 Multiple Sclerosis Society of Canada.......... 94
Manitoba Hunting Licenses......................... 29
N
Manitoba in Motion...................................... 25
Manitoba Interfaith Immigration Council...... 20
Nature Manitoba.......................................... 27
Manitoba Institute for Patient Safety........... 89
Network for the Prevention of
Manitoba Justice – Victim Services........... 123 Abuse of Older Adults, Manitoba............... 126
Manitoba League of Newcomer Seniors [section 1.6].................. 19
Persons with Disabilities.............................. 47
Nor’ West Foot Care Program..................... 85
Manitoba Legislative Library........................ 31
Northern Health..................................... 71, 74
Manitoba Lung Association......................... 94
Nutrition [section 7.12]................................. 90
Manitoba Network for the
Prevention of Abuse of Older Adults.......... 126
Manitoba Parks........................................... 26
Manitoba Pension Commission................... 62
O
Office of the Superintendent-
Manitoba Pension Income Amount.............. 61 Pension Commission................................... 62
Manitoba Public Insurance - Old Age Security Pension (OAS)................. 56
Medical Conditions and Driving................. 134 Older Victim Services - A & O:
Manitoba Securities Commission................ 65 Support Services for Older Adults............. 122
Manitoba Suicide Line................................. 88 Ombudsman...............................................116
Manitoba Tax Assistance Office................... 60 Operational Stress Injury Social Support.... 20
Manitoba Telecom Services......................... 51 Opportunities for Employment –
Manitoba Victim Services.......................... 123 Mature Worker Program.............................. 62
Mature Driving Program - Osteoporosis Canada –
Safety Services Manitoba.......................... 134 Manitoba Chapter........................................ 95
Mature Women’s Centre.............................. 79
Mature Worker Program.............................. 62
Meal Programs............................................ 90 P
Palliative Care Drug Access Program......... 43
Meals on Wheels......................................... 90
Palliative Care Programs............................. 43
Mediation Services [section 9.1].................116
Parking Permit Program – Society
Medical Equipment and Supplies for Manitobans with Disabilities................. 134
[section 5.3]................................................. 52
Parkinson Society Manitoba........................ 95
Medication Information Line for Everyone... 70
Parks, Manitoba.......................................... 26
Men’s Resource Centre............................... 88
Partners Seeking Solutions with Seniors.... 37
Mensheds Manitoba...................................... 4
Passport Canada........................................117

Patient Safety [section 7.11]........................ 89 Recreation and Regional
Peer Helping Program for Older Adults....... 37 Services Branch.......................................... 25
Pension Commission, Recreation Centres/Programs
Office of the Superintendent........................ 62 [section 2.2]................................................. 26
Pension Income Amount, Manitoba............. 61 Regional Health Authorities................... 71, 73
Pension Sharing, CPP................................. 57 Reh-Fit Centre............................................. 27
Personal Care Homes and Placement ..... 103 RentAid........................................................ 59
Personal Care Home Rental Housing, Subsidized...................... 100
Residential Charges.................................. 104 Research [section 2.6]................................. 32
Personal Emergency Residential Adaptations for Disabilities..... 106
Response Systems [section 10.1]............. 121 Residential Care........................................ 100
Personal Tax Credit..................................... 60 Residential Charges at
Pharmacare Deductible Personal Care Homes............................... 104
Installment Payment Program..................... 82 Residential Tenancies Branch................... 105
Pharmacare Program [section 7.4].............. 81 Resource Centre for Manitobans
Phonebusters & Seniorbusters Who Are Deaf-Blind..................................... 52
Anti-Fraud Program..................................... 65 Resource Councils (see Seniors
Photo Identification.....................................118 Community Resource Councils).................... 9
Pluri-elles Manitoba..................................... 18 Respite Care............................................... 42
Prairie Mountain Health......................... 71, 75 Retirement [section 6.5].............................. 62
PreventFalls.ca Website............................ 124 Royal Canadian Naval Benevolent Fund.... 21
Primary Caregiver Tax Credit................ 43, 61 Rupert’s Land Caregiver Services............... 41
Private Non-Profit Housing........................ 100 Rural and Northern
Private Practice Audiologists....................... 50 Recreation Opportunities............................. 27
Proof of Age................................................117 Rural Housing Directory............................ 105
Protection for Persons in Care Office........ 126
Provincial Income Security
Programs [section 6.2]................................ 58 S
Safe Suite Program - A & O:
Public Health Nursing Services................... 79 Support Services for Older Adults............. 125
Public Library Services................................ 31 SafetyAid Crime & Falls
Public Transit Tax Credit.............................. 61 Prevention Program - A & O:
Public Transportation [section 11.0]........... 133 Support Services for Older Adults............. 122
Public Trustee.............................................. 63 Safety and Security [section 10.0]............. 121
Safety Services Manitoba
(Mature Driving Program).......................... 134
Q Salvation Army.......................................... 129
QuickCare Clinics........................................ 73 Seniors School Tax Rebate......................... 61
School Tax Assistance for
Tenants/Homeowners 55+........................... 61
R Secondary Suites Program....................... 107
Rady Jewish Community Centre................. 27 Self and Family Managed
Rainbow Resource Centre.......................... 88 Home Care Program................................... 78
Recognition Awards, Self-Starting Creative Opportunities
Manitoba Council on Aging............................iv for People in Employment......................... 108

Selkirk Mental Health Centre-
Geriatric Program........................................ 87 T
Tax Assistance Office, Manitoba................. 60
Senior Centre Without Walls-
A & O Support Services for Older Adults....... 5 Tax Credits [section 6.4].............................. 60
Senior Abuse [section 10.3]....................... 124 Telecare Manitoba/TéléSoins Manitoba...... 70
Senior Centres [section 1.1].......................... 5 Therapy and Medical Services
[section 7.5]................................................. 84
Senior Eyeglass Program............................ 81
ThirdQuarter................................................ 62
Seniors Abuse Support Line...................... 124
This Full House Senior Hoarding
Seniors’ and Elders’ Month.............................v Program - A & O: Support Services
Seniors and Healthy Aging Secretariat...........v for Older Adults.......................................... 109
Seniors Community Resource Transit, Winnipeg....................................... 135
Councils [section 1.2].................................... 9 Transportation [section 11.0]..................... 133
Seniors Community Transportation Options
Maintenance Program............................... 108 Network for Seniors............................... 5, 133
Seniors Congregate Meal Programs........... 90 Transportation Programs, Seniors............. 134
Seniors Foot Care Services [section 7.7].... 85 Trustee Services [section 6.7]..................... 63
Seniors Information Line.................................i Turtle Lodge................................................ 17
and Supports [section 1.0]............................. 3
Seniors School Tax Rebate......................... 61
Seniors Transportation Programs.............. 134
U
University of Manitoba-
Seniors With Disabilities [section 5.0]......... 47 Aging Actively Programs............................. 27
Service Canada........................................... 55 University of Manitoba-
Sexual Health and Lesbian, Gay, Faculty of Dentistry...................................... 85
Bisexual, Transgender, and University of Manitoba-
Two-Spirit [section 7.10].............................. 88 Lifelong Learning......................................... 30
Sexuality Education Resource Centre......... 89 University of Winnipeg-
Smokers Helpline........................................ 37 55 Plus Program.......................................... 28
Social Insurance Number...........................117 University of Winnipeg-Continuing
Education 55 Plus Program......................... 30
Social Services Appeal Board..................... 59
Society for Manitobans with Disabilities...... 20
Southern Health.................................... 71, 76
Stroke Recovery Association of Manitoba... 95
V
Veterans [section 1.7].................................. 20
Subsidized Rental Housing....................... 100 Veterans Affairs Canada.............................. 21
Support Groups for Caregivers................... 42 Veterans Independence Program................ 21
Supportive Housing................................... 103 Victim Services, Manitoba Justice............. 123
Supports to Seniors in Group Living.......... 103 Victim Witness Assistance Program.......... 124
Survivor Benefit, CPP.................................. 57 Victoria Lifeline.......................................... 121
Vision Impaired Resource Network............. 49
Visual Impairments [section 5.1].................. 49
Vital Statistics – Birth, Marriage
and Death Certificates................................118
Volunteer Driving Programs
[section 11.0]............................................. 133

W
Wellness Institute........................................ 28
Wheelchair Services – Society
for Manitobans with Disabilities................... 52
Winnipeg Housing Directory
for Older Adults.......................................... 104
Winnipeg Public Library............................... 31
Winnipeg Regional Health Authority...... 72, 77
Winnipeg Rental Network -
Housing Database..................................... 105
Winnipeg Transit........................................ 135
Winnipeg Transition Centre......................... 62
Winnserv..................................................... 48
and Action Fund Manitoba..........................116
Women’s Shelters..................................... 127
World Elder Abuse Awareness Day................v
Y
YMCA-YWCA.............................................. 28
Y Women..................................................... 29

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Does your organization offer programs
and supports for older adults?
If yes, would you like to take advantage of
this new opportunity to place an ad in the
next Manitoba Seniors’ Guide Edition?
The Seniors’ Guide is a resource for Manitobans with useful
information about programs and services for older adults!
Manitoba Seniors
Guide has been
Distribution: printed since
45,000 copies 1984
As the only province-wide resource guide

for older adults, the Manitoba Seniors’
Guide provides vital information to older
adults and their families. This publication
features resources that are available to
all older Manitobans to make informed
decisions which support healthy,
independent, active living.
The Guide is distributed to senior-serving
organizations, physician offices,
pharmacists, as well as by request
through the Seniors Information Line and
at various community based health fairs.
If your organization is interested in
placing an ad, please contact:
Seniors and Healthy Aging Secretariat Only one of Over 9500 hits
Phone: 204-945-6565 its kind in for the guide and
Toll free: 1-800-665-6565 Manitoba publications online
Email: seniors@gov.mb.ca
Age-Friendly Manitoba Initiative helps An Age-Friendly Manitoba…
seniors lead active, socially engaged, Recognizes the diversity
independent lives that contribute to among older Manitobans
healthy aging. Manitoba, led by the
Seniors and Healthy Aging Encourages healthy, active aging
Secretariat, provides many programs Supports the contributions
and services that benefit seniors of older Manitobans
and make us the most Age-Friendly Promotes the participation of seniors
province in Canada. in all aspects of our community
Sign up your community today! Engages stakeholders in building
Contact the Seniors and age-friendly communities
Healthy Aging Secretariat
Visit: www.manitoba.ca/shas Creates accessible, safe
Phone: Winnipeg 204-945-6565; environments for older adults
Toll-Free 1-800-665-6565 Treats people of all ages with respect
To learn about other
Age-Friendly Communities
Visit: www.agefriendlymanitoba.ca

Seniors Guide PDF

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Seniors’ Guide

2.0 Active Living and Lifelong Learning 25

3.0 Addictions and Gambling 35

4.0 Caregiving and End-of-Life 41

5.0 Resources for Seniors with Disabilities 47

7.0 Health and Wellness 69

IMPORTANT INFORMATION: Health Care Directive, Emergency

9.0 Legal Matters and Identification 113

10.0 Safety and Security 121

11.0 Transportation 133

Alphabetical Index.................................................................................................................... 136

About This Guide

Ce guide est aussi disponible en français :

Manitoba Seniors’ Guide i

CONTACT Community Information Manitoba Identification Card

ii Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Welcome to the 2014-2015 edition of the Manitoba Seniors’ Guide.

Sharon Blady, Minister

Manitoba Seniors’ Guide iii

On behalf of the Manitoba Council on Aging, it is my pleasure to

Improving access to information for older Manitobans continues

Manitoba Council on Aging Recognition Awards

For more information, contact the

iv Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Manitoba Seniors’ Guide v

vi Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Manitoba Seniors’ Guide vii

viii Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Manitoba Seniors’ Guide ix

x Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

Manitoba Seniors’ Guide xi

xii Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

ACTIVE LIVING COALITION FOR ALCOA also offers meaningful volunteer

Manitoba Seniors’ Guide 3

4 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

1.0 Seniors Organizations and Supports

Manitoba Seniors’ Guide 5

6 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

8 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

1.0 Seniors Organizations and Supports

Brokenhead Outreach for Seniors

Seniors Community Resource Councils are Eriksdale Community Resource Council

Manitoba Seniors’ Guide 9

10 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

1.0 Seniors Organizations and Supports

Valley Recreation Seniors Access to Independent Living

Manitoba Seniors’ Guide 11

12 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

1.0 Seniors Organizations and Supports

Seniors Helping Hands of Alstone Souris Seniors Organized

Manitoba Seniors’ Guide 13

Seniors Outreach Services of Bren-Win Headingley Seniors’ Services

Seniors Independent Services (SIS) Services Rivière Seine Pour Aîné(e)s/

14 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

1.0 Seniors Organizations and Supports

Services aux Ainés Montcalm Vita and District Resource Council

Manitoba Seniors’ Guide 15

WINNIPEG REGIONAL North Point Douglas Seniors Association

16 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565

EYAA-KEEN HEALING CENTRE 1.4

TURTLE LODGE Bilingual Service Centre-St. Boniface

Manitoba Seniors’ Guide 17

18 Seniors Information Line 204-945-6565 / Toll Free 1-800-665-6565