1.

Tourism industry
a. Definition
b. Components of Tourism
c. Types and forms of tourism
d. Unique characterestics of tourism/hospitality products
e. Important countries, capitals and currencies
f. Travel formalities for Foreign Tourists to India

2. Evolution of hospitality Industry

a. Growth and development of hospitality industry
b. Interrelationship between hospitality and tourism

3. Classification of hotels
a. Defining a hotel
b. Need for classification
c. Various bases for classification
d. Types of guest rooms
e. Meal plans

4. Organization of front office department

a. Function areas
b. Sections of front Office
c. Handling guest services
d. Handling group arrival
e. Handling VVIP arrival

5. Tariff Structure
a. Tariff card, rack rate, package rate
b. Basis of charging
c. Special rates
d. Fixing room tariff
e. Methods for fixing room tariff

6. Guest cycle
 a. Various stages of guest cycle
b. Reservation- types, sources and modes
c. Registration
d. Methods of Settlement
7. Front office accounting
a. Types of accounts
b. Vouchers
c. Folios
d. Ledger
e. Front office Accounting Cycle

8. Night auditing
a. Importance of Night Audit
b. Night Audit Process

9. ICT in Hospitality Industry

a. Role of ICT in Hospitality Industry
b. PMS
c. GDS and CRS

10. Evaluating Hotel Performance

a. Methods of measuring hotel performance

11. Yield management

a. Benefits of yield management
b. Elements of yield management
c. Various strategies adopted
d. Measuring yield
e. Tools of revenue maximization

12. Forecasting in front Office

a. Benefits of forecasting
b. Data required for forecasting
c. Records required for forecasting
13. CRM
a. Importance of good customer relations
b. Benefits of retaining a customer
c. Customization in guest service
d. Handling Guest complaints
e. Guest complaints as opportunities

14. Basic facts about India

a. Major points of arrival to India
b. Air connectivity
c. Major ports
d. Travel formalities
e. Tourism in India- Inbound and outbound
f. Major tourism Destinations in India
g. UNESCO World heritage Sites
h. Protected areas in India
i. Ramsar Convention Sites
j. Union council of Ministers

15. Persons in News

a. Indian politics, constitutional, statutory, bureaucrats
b. National commissions
c. Service chiefs
d. Security/Space/ Strategic related
e. Secretaries of Important departments
f. Diplomatic
g. Education
h. International Summits
i. PM/Prez of Important Nations
j. First Women
k. Economy: top Regulators/top bodies
l. Banks- Public Sector, Private
m. Nobel 2013
n. Books in News
o. FIFA World Cup 2014
p. Olympics 2016