PROJECT REPORT

ON

“MOTIVATIONAL FACTORS AND EFFICIENCY

IN THE BANKING INDUSTRY”

BACHELOR OF COMMERCE IN BANKING AND INSURANCE

(SEMESTER V)

Under the Guidance of

PROF. REYANA VALEJA

Submitted

In Partial Fulfillment of the requirement for the Award of the degree

of Bachelor of commerce in Banking and insurance

Submitted by:
KANHA PRATAP SAHU
ROLL NO. 1728006

SHRI SIDH THAKURNATH COLLEGEOF ARTS & COMMERCE

ULHASNAGAR – 421 004

UNIVERSITY OF MUMBAI 2017-18.

 DECLARATION

I, KANHA PRATAP SAHU student of TYBCBI (Bachelor of

Commerce in Banking and Insurance) hereby declare that I have completed
the Project on “MOTIVATIONAL FACTORES AND EFFICIENCY IN
THE BANKING INDUSTRY” in the academic year 2017-18.
The information submitted is true and original to the best of my knowledge.

KANHA P. SAHU

{T.Y.BBI}
 ACKNOWLEDGEMENT

My project is a result of the inspiring and thoughtful guidance and supervision of my

project guide PROF. REYANA VALEJA I am deeply indebted to her whose help,
time, support, inspiration, stimulating suggestions and encouragement helped me in all
the times of research and writing of this report.
This project has widened my horizon to various areas under general knowledge regarding
the practical and real aspects of “MOTIVATIONAL FACTORES AND
EFFICIENCY IN THE BANKING INDUSTRY".
I whole heartedly thank all the concerned people at college as well as at university level,
who have given me the chance for preparing this valuable project.
I would further like to thanks our Principal Sir Dr. J.C. Purswani for giving me an
opportunity to complete our Project
Last but not least, this Project has definitely helped me to achieve something which will
be useful to us in near future and hence I am thankful to all persons who have helped in
knowledge.
 EXECUTIVE SUMMARY
The research study is on “motivation and work performance.” The need

for motivation as a tool in improving overall performance in an organization

has become an important part of management discipline as illustrated in the

previous chapters.

Motivation factor definitely does not exist in a vacuum. Each

individual desires are conditioned by physiological needs or by culturally

induced needs. But what people are willing to strive for is also sharpened by

the organizational climate in which they operate. This was illustrated in

chapter two.

It is important to note that motivation depends on, and influences styles

and management practices. Both leaders and managers (who, if effective will

almost certainly be leaders) must respond to the motivation of individuals if

they are to design an environment in which people will perform willingly.

Even the brief analysis of motivation in chapters two and four makes it clear

that it must be based on situations. What a manager does to induce an

individual effort towards accomplishment of enterprise objectives must take

into account the differences

between individuals groups and organizational climates.

Perhaps, it is another way of saying that the problem of understanding

human behaviour, and especially human motivation is indeed formidable and

is not yet completely solved. Some scholars hold the view that the issues are

so complex and that the technical problems of research in this area are so

difficult that it will take a long time before a total breakthrough can be

achieved.

However, managers of enterprise cannot await discovering complete

knowledge. They should be fully aware of the current state of understanding

and apply it as best as they can in the operation for which they are responsible.

Moreover, the fundamentals related to the need for motivation applies

to every kind of enterprises may vary but all that motivation does reply on
 OBJECTIVE
 To established whether the current levels of performance of FBN Plc

are due

to the present motivation of employees.

 To ascertain the adequacy or otherwise of the provision of

motivational

factors for employees by management to FBN PLC.

 To find out what motivation techniques are most appropriate for

FBN

Management to apply so as to achieve higher performance.

 To lay a solid foundation for further research into the study of

Motivation

and organizational performance

 INDEX

SR. CHAPTER NAME Page.

NO No
1. INTRODUCTION

1.1 Background of the study 1

1.2 Statement of the problem 5

1.3 Objective of the Study 6

1.4 Significance of the Study 7

1.5 Scope and Limitations 8

1.6 Statement of Hypothesis 9

1.7 Operational Definitions 10

2 LITERATURE REVIEW

2.1 Historical Background of First Bank PLC 12

2.2 Motivation Defined 15

2.3 Theories Of Motivation 16

2.4 Tools for Motivating Employees 35

2.5 Summary Of Related Literature 36

3 RESEARCH METHODOLOGY

3.1 Area of Study 39

3.2 Research Population 39

3.3 Sample and Sampling Technique 40

3.4 Technique of Data Collection 40

3.5 Data Analysis Technique 42

4 Presentation and Analysis of Data 43

4.1 Summary of Major Findings 59

4.2 Proof of Hypothesis 61

ANNEXURE

QUESTIONARE

CONCLUSION

BIBLIOGRAPHY

WEBLIOGRAPHY