Employee retention has become an important area of research from both a theoretical and practical

standpoint. It is important from a theoretical perspective, in understanding the strategies of turnover can
provide insights into how to control the phenomenon. However, from a practical standpoint, learning how
to minimize the turnover of skilled employees is crucial in reducing employee replacement costs
(Keaveney, 1992). Also, decreasing employee turnover keeps knowledgeable and experienced employees
working in the organization. A large portion of the employee turnover problems that we have seen in the
recent past can be directly linked to the fact that jobs were plentiful and employees were scarce,
considering overall unemployment was at or near a 30-year low. In this chapter the researcher reviewed a
variety of published literature dealing with employee turnover in general and some more specific to
employee turnover in the retail industry.