Kerr Deliveries – Case Study

Table of contents
Executive Summary……………………………………………………………. 1
Introduction……………………………………………………………………… 1
Objectives………………………………………………………………………... 1
Methodology…………………………………………………………………….. 1
Findings and discussions…………………………………………………….. 5
Conclusions…………………………………………………………………….. 4
Recommendations……………………………………………………………… 6
Appendices………………………………………………………………………. 6
Reflection………………………………………………………………………… 7
Executive Summary
In this case study “Kerr Deliveries” is a service-oriented organization. They are doing courier
service. The purpose of this case study is to solve the problem as an IT expert. Without
information technology it is really difficult to develop the business. This modern era is about
globalization. Company should adopt different system for their business to stay safe in the
right track. Robert Kerr is a successful delivery company based on NSW since 1995. I am
working as his assistant. In this report I will recommend which computer to buy for the
company. After researching computer market, I think company should buy Dell desktop,
Toshiba laptop and Samsung PDA. In research report bellow I am going explain why company
should buy those brand computers.

Introduction
In this case study “Kerr Deliveries” is a small company which is operate by Robert Kerr and
his associates. They provide delivery services by bicycles, vans and cars for their clients
across Sydney and regional NSW. Due to business expanding at rapid rate, Robert going to
begin operations in Canberra, Melbourne and Brisbane in three months’ time. He has decided
to replace all existing computers within the business because they are getting old and running
slow. To expand his business in new places Robert wants to spend some money on good
quality computers but he wants cheap and best products. He wants to buy some computers,
laptops and PDAs for his staff. For this he requires a significant portion of budget. So, he wants
to do some analysis of different products of different companies.so he can compare all their
features and prices through which he can buy cheap and best products.

Objectives

 To analyse the needs of Kerr Deliveries in procuring desktops, laptops and PDA for 20
administrative staff, 13 sales staff and 50 delivery personnel with the latest version of
Microsoft Office software and antivirus software.
 To set up the best product specification that answers Kerr Deliveries’ needs.
 To explore the IT market and find the best deal for Kerr Deliveries in terms of product
quality, specification and price.

Methodology

Nowadays, the business environment change rapidly because of globalization. Every

company should keep their information up to date for exist in this competitive market.
Information system can do everything. By this system organization can collect data from out
sourcing and they can store the data for long as well. They can also communicate properly
within as well as outside the organization. They can use different software program for
operating their business. They can improve their payroll system. However, they can collect
data from internet about competitors.

Various searching techniques have been used including searching brands, non-electronic
printing materials and some other electronic based devices. Search about their size, RAM,
hard drive, screen resolution, USB ports and warranty.

After that I make comparison of their prices and qualities and also research about the benefits
given by particular company. As we are replacing old computers with new computers so we
also have to check that whether that company can take old computers at half prices or give
new products at some discounts.

The research method is through online and visiting computer store and getting feedback from
professionals. By gathering information from internet, we could verify the reputation of
computer brand and the user feedback. Gathering information from professional advice will
helps in our final decision of selecting the computers.

Boolean operators were used to operate the search engine which was mainly Google. The
example of Boolean operators used in this research are “laptop” AND “business”, “desktop”
AND “business”, etc.

Since Kerr Deliveries wants to use Microsoft Office, the best operating system would be
Windows 10 as it is included in Microsoft 365 Business. For the hardware to last longer than
four years and able to accommodate new updates, the minimum requirement should be:

 processor: the speed between 2.0-4.0 GHz, i5 or i7 series Intel processor or equivalent
AMD,
 RAM: at least 8 GB,
 Hard drive: 500 GB to 1 TB, SSD recommended for laptops
 Graphic card: and integrated graphic card for basic use, desktops must have
DisplayPort/HDMI or DVI support,
 Communication component: 10/100/1000 Ethernet card, 802.11b/g/n WLAN
(broadband and wireless supported).
 Latest GPS tracking system for PDA

Microsoft 365 Business brings together features from across Microsoft’s offerings in a solution
designed for small and medium-sized businesses. It’s powered by Office 365 and Windows
10, with device management and security features to help ensure our company’s data is
protected. Microsoft offers two Secure Productive Enterprise plans:
  Office 365 Business Premium: $12.50/user/month
 Microsoft 365 Business: $20.00/user/month

Both come with Office applications, 1TB file storage sharing, 50 GB business e-mail, online
meeting, chat application, and applications for business. However, Microsoft 365 Business
comes with security function that helps protect our data and provides backup and device
management function. It also comes with Windows 10 Pro. Microsoft 365 Business is a better
choice though it is more expensive. Data security is utmost important for smooth business
operation.

There are many anti-virus software providers in the market. We should get price quote
from the top providers that are widely used which are McAfee, Norton, Bitedefender,
TRENDMICRO, Avira, BullGuard and Kaspersky. The usual price is about $70 to $140
per five devices per year. For 33 devices we are looking at $490 to $980 per year. This
also depends on level of protection we need from the providers.

Based from this graph, I choose the brand for computer desktop and laptops. For desktop, I
choose that are well known and good in business field nowadays. They are DELL, HP, and
Apple. Let’s compare their characteristics:
 Brand Dell Apple HP
Specification Dell OptiPlex 3050 HP ProDesk 400 G4
Apple Mac mini
Micro Tower
CPU 7th Generation Intel
Intel Core i5 Intel Core i7-7700
Core i3-7100T
RAM 4 GB 4 GB 8GB
Storage 500 GB HDD 500 GB HDD 256GB SSD
Connectivity Gigabit Ethernet,
Gigabit Ethernet Gigabit Ethernet
802.11ac Wi-Fi
Warranty 36 months 12 months 12 months
Price $1,299.00 $779.00 $785.99

References for desktop:

 https://www.techradar.com/au/news/best-business-desktop-pcs
 https://www.uk.insight.com/en-gb/productinfo/desktop-pcs/0006996144
 https://www.apple.com/au/mac-mini/specs/
 https://support.hp.com/au-en/document/c05361522

As for laptops, I choose three brands of laptops that are well known and good in business field
that are Lenovo, Acer and Apple. Let’s compare their characteristics:

Brand Lenovo Apple Acer

Specification Lenovo ThinkPad
13-inch MacBook Air Acer Aspire S 13
X1 Carbon
CPU Intel Core i7-7600U Dual-core Intel Core
Intel Core i7-7500U
vPro i5
RAM 16GB 8GB – 16GB 8GB
Storage 128GB – 1.5TB
1TB SSD 1TB - 2TB
PCIe 3.0 SSD
Screen 14-inch 13.3-inch 13.3 inches
Weight 1,18 Kg 2.06 kg 1.3 Kg
Warranty 36 months 12 months 12 months
Price $2,399.00 $1,449.00 $889.00
References for Laptop:

 https://www.techradar.com/au/news/best-business-laptops
 https://www.techradar.com/reviews/pc-mac/laptops-portable-pcs/laptops-and-
netbooks/lenovo-thinkpad-x1-carbon-review-1207904/review/2
 https://www.techradar.com/reviews/pc-mac/laptops-portable-pcs/laptops-and-
netbooks/macbook-air-1300233/review/2
 https://www.techradar.com/reviews/pc-mac/laptops-portable-pcs/laptops-and-
netbooks/acer-aspire-s-13-1319455/review/2

As for PDA, after searching information in internet and ask the professional staff, I choose two
brands of PDA’s that are well known and good in business field. Those brands are Trimble
and Getac. Both are equipped with the latest GPS tracking system that Robert needs. Let’s
compare their Specification:

Brand Trimble Getac

Specification Trimble Juno t41 Getac Ps336
Processor 800 MHz TI AM3715
RAM 256 MB 512 MB
Storage 8 GB, non-volatile 8 GB
GPS Receiver Yes Yes
Warranty 36 months 36 months
Price $2,588.00 $1,808.00

References for PDA:

 https://www.trimble.com/Mobile-Computing/Juno-T41-X-Product-Page.aspx
 https://www.barcodesinc.com/getac/ps336.htm

Findings and Discussions

For finding perfect computers, I have decided to review three different brand of desktop
computers, three laptops and two PDA smartphones.

What Kerr Deliveries needs are:

 Computer that should contain with the latest version of Microsoft Office software and
antivirus software.
 Lightweight Laptop
 PDAs with the latest GPS tracking system
Before making this report I discuss with my colleagues whose good with IT and professional
staff in computer store about the products and some of them give me different advices
regarding this and we discuss many things about these products. Because it is very
important decision for our company.

Conclusion
Different staff members of Kerr deliveries give their own advices, but I want to stick with
Robert’s decision because his demands are according to company’s needs. Since all existing
computers within business are getting old and running slowly. He also has decided to replace
all existing computers and he is happy to spend money for good quality computers if it means
they will perform better and last longer than cheaper computers.

Robert could gain additional function and these will increase the work performance of his
worker. But the price for these products were higher compare to those basic computers.
Robert could change half of the quantity that he requests to be sure the computers are suitable
in field.

Recommendation

As the product details shows, HP ProDesk 400 G4 Tower had equipped with all the latest
hardware and the price were competitive among each other brand. The hardware of this
desktop meets every requirement to Robert and the software comes with the latest Microsoft
office and antivirus which could help on office works.

For laptop, I recommended Acer Aspire S 13. It had equipped with all the latest hardware and
the price were competitive among each other brand and it is very light.

According to professional from PDA shop, both PDA meets Robert requirements that should
be come with latest GPS tracking system. But, Getac Ps336 comes with more competitive
price and had more speed.

According the result, company will invest around $117,677 for all the desktop, laptops and
PDAs. However, this result is based on internet price. We should get price quote from each
company and compare the result again. We might get some discount from store because we
buy a lot.

Appendices

The information that I used in report is taken from professional websites of companies. And
rest of the report is completed with the help of notes and specifications.
Reflection

Paper files need to be consistently labelled and logically organized. This guidance describes
a best practice to create and describe a paper filing system. This will ensure accurate, prompt
retrieval for as long as the files are required. Every new file should be registered and
maintained in a filing system, with a unique title so that it can always be identified. The
classification system should have a structured referencing system with usually two, and no
more than three, elements. Numbering systems should be applied consistently. Records
contained in paper files should be managed according to business and legal requirements.
This means they should be filed correctly, as soon as possible after receipt or creation.

A data breach may constitute a breach of information security obligations under the Privacy
Act; for example, the obligations imposed by the APPs, the TFN guidelines, or the credit
reporting provisions of the Act. In those circumstances, the breach will be an interference with
an individual’s privacy. Organisations may also be subject to additional obligations through
sector-specific legislation in respect of particular information they hold. Some organisations
may also have common law duties relating to the confidentiality of particular information. So,
in this research is don’t breach or break these obligations or duties.

The main consideration is to make sure that any information collected is done in a way and
for a purpose that is consistent with the Code and complies with freedom of information and
privacy protection legislation. In the interest of effectiveness and efficiency, it is recommended
that efforts be made to collect data that will shed light on issues or opportunities. To protect
the credibility and reliability of data, information should be gathered using accepted data
collection techniques.

Step 1: Identify issues and/or opportunities for collecting data

The first step is to identify issues and/or opportunities for collecting data and to decide what
next steps to take. To do this, it may be helpful to conduct an internal and external assessment
to understand what is happening inside and outside of your organization.

Step 2: Select issue and/or opportunity and set goals

The focus of Step 2 is choosing a priority issue and/or opportunity for collecting data, and then
setting goals and objectives.

The organization reviews the issues and/or opportunities identified from the internal and
external assessment done in Step 1 and picks one or more specific issues and/or opportunities
for starting a data collection project from among the list of priorities.
Data Analysis is the process of systematically applying statistical and logical techniques to
describe and illustrate, condense and recap, and evaluate data.

1. Individual interview

An individual interview is a conversation between two people that has a structure and a
purpose. It is designed to elicit the interviewee’s knowledge or perspective on a topic. These
additional obligations need to be considered by agencies and organisations when taking steps
to prevent or respond to data breaches.

2. Focus group discussions

A focus group discussion is an organised discussion between 6 to 8 people. Focus group

discussions provide participants with a space to discuss a particular topic, in a context where
people are allowed to agree or disagree with each other.

Techniques used for data analysis:

 Quantitative research

Quantitative research typically explores specific and clearly defined questions that examine
the relationship between two events, or occurrences, where the second event is a
consequence of the first event

 Qualitative research

Research following a qualitative approach is exploratory and seeks to explain ‘how’ and ‘why’
a particular phenomenon, or programme, operates as it does in a particular context.