Bajaj Financial Services

Segment: Customers Satisfaction

Vijay Sales: Rohini

Name of Respondent:

Address (Complete):

Mobile:

Customer Type Existing ① Fresh ②

Bajaj Card Number Purchased Product:

Hi, I am ________ from Bajaj Financial Services, We are conducted a survey to know how much customers are
satisfied with the services and products of ours. There is no right or wrong answer, Kindly give your valuable
feedback.

SECTION A

Q.1 How much you are Overall satisfied with the products and services of Bajaj Finserv?

Excellent ① Very Good ② Good ③ Fair ④ Poor ⑤

OE.1a. What are the things you dislike about Bajaj Finserv?

OE.1b. What are the things you like about Bajaj Finserv?

Q.2 .Which of the following words would you use to describe our products and Services?

꙱.Reliable ꙱. Useful ꙱.Good value for Money ꙱.Overpriced ꙱.Unreliable ꙱.Ineffective

Q.3. How well does our EMI plans meet your needs?

Extremely well ① Very well ② Somewhat well ③ Not so well ④ Not at all well ⑤

Q.4. Which options you prefer for the payment of purchased product? Why?

Cash ① Bajaj Finserv ② Capital First ③ HDFC Bank ④ Axis Bank ⑤

Q.5. How likely is it that you would recommend Bajaj Finserv to a friend or colleague?

1 2 3 4 5 6 7 8 9 10
Not at all Likely Extremely Likely

Q.6. Have you ever took consumer durable loan from Bajaj Finserv before?

①. YES ②.NO (Ask Q.6a, If ① coded in Q.6)

Q.6a. How much you are satisfied with the repayment of loan (EMI) services with Bajaj Finserv?

Excellent ① Very Good ② Good ③ Fair ④ Poor ⑤

Q.7. How much you were/are Aware about the Diwali Special offers of Bajaj Finserv?

Extremely well ① Very well ② Somewhat well ③ Not so well ④ Not at all well ⑤

Q.8. How much you are satisfied with the SMS alert, Toll free services and Email services of Bajaj Finserv?

Excellent ① Very Good ② Good ③ Fair ④ Poor ⑤

Q.9. How much you are satisfied with support staff of Bajaj Finserv?

Excellent ① Very Good ② Good ③ Fair ④ Poor ⑤

Q.10. What are the suggestions you would like to give to Bajaj Finserv to help them improve the quality of their
products and services?