AirAsia flights were missing from Traveloka and

Tiket.com from Feb. 14 to 17. The flights then

reappeared on Feb. 18, but have been missing for
the second time since March 2 on both sites.
(Shutterstock/Jeerapan Jankaew)

AirAsia has withdrawn its tickets from

Traveloka. The move follows an incident in
which the low-cost airline’s flights were
unavailable on the sites of several online travel
agents, namely Traveloka and Tiket.com.

“As a group, AirAsia has discontinued the sales

of all of our tickets on Traveloka. It’s based on
our disappointment with them,” Dendy
Kurniawan, president director of AirAsia
Indonesia, said in a press conference on March
4 in South Jakarta. In the meantime, AirAsia is
still waiting for official clarification from
Tiket.com.

AirAsia flights were missing from Traveloka and

Tiket.com from Feb. 14 to 17. At the time,
Traveloka told tribunnews.com that it was due to
the airline’s system upgrades, while Tiket.com
had remained silent on the matter. However,
Rifai Taberi, AirAsia Indonesia commercial
director, wrote on his Facebook account that it
was not caused by AirAsia’s system.
The flights then reappeared on Feb. 18, but have
been missing for the second time since March 2
on both sites.

“We’ve been patient enough waiting for

Traveloka’s official explanation – despite rumors
that were spread at that time,” said Dendy. “If
[they said] it’s because of the system – come
on, they should’ve anticipated it. They could’ve
contacted us directly.”

Dendy said he had received reports that

Traveloka had not provided a clear explanation
about the unavailability to their customers and
that the online travel agent had not directed
AirAsia customers to the airline’s official
website or app to book tickets. “But they
suggested that people choose other airlines
that were available on their website. We
perceive this as something that hurts our good
business relations with them,” said Dendy.