A PROJECT REPORT ON

CUSTOMER SATISFACTION IN BIRLA SUN LIFE

INSURANCE COMPANY
SUBMITTED BY
AKSHATA PARSHURAM KADAM
T.Y.BBI SEM - VI
(2018-2019)

UNDER THE GUIDANCE OF

PROF. SHRADDHA SHUKLA

SHAILENDRA EDUCATION SOCIETY’S

ART’S COMMERCE &SCIENCE COLLEGE
(Affiliated to university of Mumbai)
NACCR e-accredited ‘B’ grade with CGPA Score 2.92
Shailendra nagar, dahisar (east),mumbai-400068.
February-2019
 TABLE OF CONTENT

Chapter Topic Page No.

1. Introduction

2. Research & Methodology

3. Review & Literature

4. Detail Study Of Birla sun life insurance company

5. Data Analysis And Interpretation

6. Findings

7. Conclusion

8. Suggestion

9. Bibliography

Annexure
 SHAILENDRA EDUCATION SOCIRTY’S

ART’S, COMMERCE & SCIENCE COLLEGE

Shailendra nagar, dahisar (east) Mumbai - 400068

CERTIFICATE

This is to certify that AKSHATA PARSHURAM KADAM.Of Shailendra College of

commerce Studying in TYBBI bearing ROLLNO- 56 and Examination Seat No -
__________ has Successfully completed the project on entitled “ CONSUMER
BEHAVIOUR TOWARDS PUBLIC & PRIVATE BANKS ” as part of external
assignments under my supervision during the academic year 2018-2019.

--------------------------------- -----------------------------------

Prof. Dr. Swati Pitale

( coordinator) (Principal)

------------------------- --------------------------------

External examiner prof :

 DECLARATION

I MISS AKSHATA PARSHURAM KADAM Student of TY.BCOM-

BANKING & INSURANCE SEMESTER – VI (2018-2019) of
SHAILENDRA DEGREE COLLEGE OF ARTS COMMERCE &
SCIENCE MUMBAI 400068 do here by declare that I have completed
project work titled CUSTOMER SATISFACTION IN BIRLA SUN
LIFEINSURANCE COMPANY as a part of my academic fulfillment

The information contained in this project work is true and original to the
best of my knowledge and belief

DATE: ________________
_________

SIGNATURE OF STUDENT

(AKSHATA KADAM)