Basic Clerical Works Level 1

`
Ethiopian TVET-System
Model Curriculum
Basic Clerical Works

Level - I
Based on
Occupational Standard (OS)
August 2014
Ethiopian TVET System
Model Curriculum
Preface
The reformed Ethiopian TVET-System is an outcome-based system. It utilizes the needs of the labor
market and occupational requirements from the world of work as the benchmark and standard for
TVET delivery. The requirements from the world of work are analyzed and documented – taking into
account international benchmarking – as Ethiopian Occupational Standards (EOS).
In the reformed Ethiopian TVET-System, Curricula and Curriculum Development play an important
role with regard to quality driven TVET-Delivery. Curricula help to facilitate the learning process in a
way, that learners acquire the set of occupational competencies (skills, knowledge and attitude)
required at the working place and defined in the Ethiopian Occupational Standards (EOS).
Responsibility for Curricula and Curriculum Development will be given to the Regional TVET-
Authorities and TVET-Providers.
This curriculum has been developed by a group of experts from different Agricultural TVET Colleges
of Amhara Region based on the Ethiopian Occupational Standard prepared for Basic Clerical
Works Level – I. It has the character of a model curriculum and is an example on how to
transform the occupational requirements as defined in the respective Ethiopian Occupational
Standard in to an adequate curriculum.
The curriculum development process has been actively supported and facilitated by the ANRS
Technical Vocational and Enterprises Development Bureau in line with one of its mandates to
provide technical support to TVET providers and by the TVET-Reform Component of the Engineering
Capacity Building Program. And also the curriculum development revision process will actively
supported and facilitated by the ANRS Technical Vocational and Enterprises Development Bureau.
Version: V1 2012
Basic Clerical Works Level - I Page No.
Copyright Info/Author: ANRS TV Bureau
Model Curriculum
1. TVET-Program Design
TVET-Program Title: Basic Clerical Works Level I
1.1 TVET-Program Description
The Program is designed to develop the necessary knowledge, skills and attitude of the
learners to the standard required by the OS. The contents of this program are in line with the
Occupational Standard (OS). Learners who successfully completed the Program will be
qualified to work as a basic clerk with competencies elaborated in the respective OS.
Graduates of the Program will have the required qualification to work in an office in the field
of Basic Clerical Works.
The prime objective of this training program is to equip the learners with the identified
competences specified in the OS. Graduates are therefore expected to Participate in OHS
Processes, Use Business Equipment and Resources, Work Effectively in a Business
Environment, Operate a Personal Computer, Develop Keyboard Skills, Create and Use
Spreadsheets, Plan Skills Development, Participate in Environmentally Sustainable Work,
Organize and Complete Daily Work Activities, Receive and Respond to Workplace
Communication
Work with Others, Demonstrate Work Values, Apply Quality Standards and Develop
Understanding of Entrepreneurship, Apply 5S Procedures in accordance with the
performance criteria described in the OS.
1.2 TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following
units of competence –
EIS BCW1 01 0812 Participate in OHS Processes

EIS BCW1 02 0812 Use Business Equipment and Resources
EIS BCW1 03 0812 Work Effectively in a Business Environment
EIS BCW1 04 0812 Operate a Personal Computer
EIS BCW1 05 0812 Develop Keyboard Skills
EIS BCW1 06 0812 Create and Use Spreadsheets
EIS BCW1 07 0812 Plan Skills Development
EIS BCW1 08 0812 Participate in Environmentally Sustainable Work Practices
EIS BCW1 09 0812 Organize and Complete Daily Work Activities
EIS BCW1 10 0812 Receive and Respond to Workplace Communication
EIS BCW1 11 0812 Work with Others
EIS BCW1 12 0812 Demonstrate Work Values
EIS BCW1 13 0812 Apply Quality Standards
EIS BCW1 14 0812 Develop Understanding of Entrepreneurship
EIS BCW1 15 0114 Apply 5S Procedures
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1.3 Duration of the TVET-Program

The Program will have duration of 872 hours including cooperative training time.
1.4 Qualification Level and Certification

Based on the descriptors elaborated on the Ethiopian TVET Qualification Framework
(ETQF) the qualification of this specific TVET Program is “Level I”.
The learner can exit after successfully completing the Modules in one level and will be
awarded the equivalent institutional certificate on the level completed. The learner can also
exit after completing any one learning module. However, only certificate of attainment or
attendance (this is institutional discretion) will be awarded.
1.5 Target Groups

Any citizen who meets the entry requirements under items 1.7 and capable of participating in
the learning activities is entitled to take part in the Program.
1.6 Entry Requirements

The prospective participants of this program are required to possess the requirements or
directive of the Ministry of Education.
1.7 Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills.
The mode of delivery is co-operative training. The TVET-institution and identified
companies have forged an agreement to co-operate with regard to implementation of this
program. The time spent by the trainees in the industry will give them enough exposure to
the actual world of work and enable them to get hands-on experience.
The co-operative approach will be supported with lecture-discussion, demonstration,

discovery, inquiry problem solving, role play, gaming, team teaching, field trip peer teaching
and demonstration methods. These modalities will be utilized before the trainees are exposed
to the industry environment.
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1.8 TVET-Program Structure

Duration
Unit of Competence Module Code & Title Learning Outcomes
(In Hours)
EIS BCW1 Participate in OHS EIS BCW1 Participating in OHS  Implement workplace safety requirements 46
01 0812 Processes M01 0814 Processes  Work safely
 Participate in OHS consultative processes
 Follow safety procedures
EIS BCW1 Use Business EIS BCW1 Using Business  Select equipment or resources 25
02 0812 M 02 0814
Equipment and Equipment and  Operate equipment
Resources Resources
 Maintain equipment or resources
EIS BCW1 Work Effectively in a EIS BCW1 Working Effectively  Work within organisational requirements 57
03 0812 M03 0814
Business Environment in a Business  Work in a team
Environment
 Develop effective work habits
EIS BCW1 Operate a Personal EIS BCW1 Operating a Personal  Start computer, system information and features 93
04 0812 M04 0814
Computer Computer  Navigate and manipulate desktop environment
 Organize files using basic directory and folder
structures
 Print information
 Shut down computer
EIS BCW1 Develop Keyboard EIS BCW1 Developing Keyboard  Use safe work practices 149
05 0812 M05 0814
Skills Skills  Identify and develop keyboard skills
 Check accuracy
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Model Curriculum
EIS BCW1 Create and Use EIS BCW1 Creating and Using  Select and prepare resources 138
06 0812 M06 0814
Spreadsheets Spreadsheets  Create simple spreadsheets
 Produce simple charts
 Finalise spreadsheets
EIS BCW1 Plan Skills EIS BCW1 Planning Skills  Seek advice on future career directions 49
07 0812 M07 0814
Development Development  Conduct self assessment of skills
 Prepare portfolio of evidence
EIS BCW1 Participate in EIS BCW1 Participating in  Identify current resource use 52
08 0812 M08 0814
Environmentally Environmentally  Comply with environmental regulations
Sustainable Work Sustainable Work
 Seek opportunities to improve resource efficiency
Practices Practices
EIS BCW1 Organize and Complete EIS BCW1 Organizing and  Organize work schedule 43
09 0812 M09 0814
Daily Work Activities Completing Daily  Complete work tasks
Work Activities
 Review work performance
EIS BCW1 Receive and Respond EIS BCW1 Receiving and  Follow routine spoken messages 30
10 0812 to Workplace M10 0814 Responding to  Perform workplace duties following written notices
Communication Workplace
Communication
EIS BCW1 Work with Others EIS BCW1 Working with Others  Develop effective workplace relationship 30
11 0812 M11 0814  Contribute to work group activities
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EIS BCW1 Demonstrate Work EIS BCW1 Demonstrating Work  Define the purpose of work 30
12 0812 M12 0814
Values Values  Apply work values/ethics
 Deal with ethical problems
 Maintain integrity of conduct in the workplace
EIS BCW1 Apply Quality EIS BCW1 Applying Quality  Assess own work 30
13 0812 Standards M13 0814 Standards  Assess quality of received articles
 Record information
 Study causes of quality deviations
 Complete documentation
EIS BCW1 Develop Understanding EIS BCW1 Developing  Describe and explain the principles, concept and scope 80
14 0812 of Entrepreneurship M14 0814 Understanding of of entrepreneurship
Entrepreneurship  Discuss how to become entrepreneur
 Discuss how to organize an enterprise
 Discuss how to operate an enterprise
 Develop one’s own business plan
EIS BCW1 15 Apply 5S Procedures EIS BCW1 Apply 5S  Develop understanding of quality system
0114 M15 0814 Procedures  Sort needed items from unneeded
 Set workplace in order
20
 Shine work area
 Standardize activities
 Sustain 5S system
*The time duration (Hours) indicated for the module should include all activities in and out of the TVET institution.
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1.9 Institutional Assessment

Two types of evaluation will be used in determining the extent to which learning outcomes
are achieved. The specific learning outcomes are stated in the modules. In assessing them,
verifiable and observable indicators and standards shall be used.
The formative assessment is incorporated in the learning modules and form part of the
learning process. Formative evaluation provides the trainee with feedback regarding success
or failure in attaining learning outcomes. It identifies the specific learning errors that need to
be corrected, and provides reinforcement for successful performance as well. For the teacher,
formative evaluation provides information for making instruction and remedial work more
effective.
Summative Evaluation determines the extent to which competence have been achieved. And,
the result of this assessment decision shall be expressed in the term ‘competent or not yet
competent’.
Techniques or tools for obtaining information about trainees’ achievement include oral or
written test, demonstration and on-site observation.
Institutional assessment and Skill competition are also given before trainees graduation in
order to fill the gaps for COC assessment.
1.10 TVET Trainers Profile

The Trainers conducting this particular TVET Program are at least C Level having COC
assessment Certificate and have satisfactory practical experiences or equivalent
qualifications.
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Model Curriculum
LEARNING MODULE 1 Logo of TVET Provider
TVET PROGRAM TITLE: Basic Clerical Works Level - I
MODULE TITLE: Participate in OHS Processes

MODULE CODE: EIS BCW1 M01 0814
NOMINAL DURATION: 46 Hours
MODULE DESCRIPTION: This module describes the performance outcomes, skills and
knowledge required to participate in workplace occupational health and safety (OHS)
processes to protect workers own health and safety, and that of others.
LEARNING OUTCOMES:
At the end of this module the trainer will be able to
LO1: Work safely
LO2: Implement workplace safety requirements
LO3: Participate in OHS consultative processes
LO4: Follow safety procedures
MODULE CONTENTS:
LO1: Work safely (10 hrs)
1.1 Defining workplace safety
1.2 Following Safety procedures
1.3 Carrying out pre-start systems and equipment checks
LO2: Implement workplace safety requirements (15 hrs)
2.1 Identifying persons Reporting OHS queries and concerns
2.2 Identifying, recording and reporting hazards
2.3 Identifying and implementing workplace procedures and work instructions for
controlling risks
2.4 Reporting emergency incidents and injuries
LO3: Participate in OHS consultative processes( 14 hrs)
3.1 Contributing to meetings, inspections and consulting activities
3.2 Raising OHS issues with designated
3.3 Taking action to eliminate hazards and risks
3.4 Identifying commonly used hazard signs and safety symbols
LO4: Following safety procedures (7 hrs)
4.1 Identifying and reporting emergency incidents
4.2 Following organizational procedures for responding to incidents
LEARNING STRATEGIES/Methods:
 lectures,
 group discussions,
 role plays,
 gaming,
 field trip,
 class projects and
 case studies e.t.c
ASSESSMENT METHODS:
Competence may be assessed through:
 Project
 Case Study
 Observation and Critical Questions
 Questions and Answers
 Works
Basic Clerical Written
Level test
-I
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Page No.
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ASSESSMENT CRITERIA:
LO1: Work safely
 Follow established safety procedures when conducting work
 Carry out pre-start systems and equipment checks in accordance with workplace
procedures
LO2: Implement workplace safety requirements
 Identify designated persons for reporting queries and concerns about safety in the
workplace
 Identify existing and potential hazards in the workplace, report them to designated
persons and record them in accordance with workplace procedures
 Identify and implement workplace procedures and work instructions for controlling
risks
 Report emergency incidents and injuries to designated persons
LO3: Participate in OHS consultative processes
 Contribute to workplace meetings, inspections or other consultative activities
 Raise OHS issues with designated persons in accordance with organizational
procedures
 Take actions to eliminate workplace hazards or to reduce risks
LO4: Follow safety procedures
 Identify and report emergency incidents
 Follow organizational procedures for responding to emergency incidents
Resource Requirements
EIS BCW1 M01 0814

Item Description/ Recommended Ratio
Category/Item Quantity
No. Specifications (Item: Trainee)
A. Learning Materials
CBLM -Trainers’ made
1. Handouts
-
Text Books If Available
2

National and Regional OHS
Polices and Procedures
Labor Proclamation
3
337/2003
Civil Service Proclamation
515/2007
Learning Facilities &
B.
Infrastructure
1. Class Room 6*7m
2 Library
3 Black and/or White Board
C. Consumable Materials
1. White Board Marker
2. Chalk
3. Flip chart
4. Stationary
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D. Tools and Equipment

Samples -International safety
1. signs
and symbols
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Model Curriculum

MODULE TITLE: Using business equipment and resources
MODULE DESCRIPTION: This unit describes the performance outcomes, skills and
knowledge required to choose equipment and resources to complete a variety of tasks under
direct supervision and includes operating equipment, undertaking routine maintenance and
reporting faults to the appropriate person.
LEARNING OUTCOMES:
LO1: Select equipment or resources
LO2: Operate equipment
LO3: Maintain equipment or resources
MODULE CONTENTS:
LO1: Select equipment or resources (7 hrs)
1.1 Identifying and accessing business equipment or resources required to complete task
under direct instructions
1.2 Estimating quantities and resources correctly to complete the task
1.3 Checking equipment for serviceability in accordance with equipment instructions
1.4 Identifying functions of a range of business equipment
LO2: Operate equipment (8 hrs)
2.1 Operating equipment in accordance with manufacturer's specifications and under
direct instructions
2.2 Identifying equipment faults accurately and take action to ensure equipment is
repaired in accordance with manufacturer's specifications
2.3 Reporting repairs outside area of own responsibility to appropriate persons
LO3: Maintain equipment or resources (10 hrs)
3.1 Maintaining equipment or resources
3.2 Undertaking maintenance to ensure equipment meets manufacturer's specifications
3.3 Maintaining records concerning equipment or resources under direct instructions
3.4 Identifying and applying routine maintenance procedure
3.5 Storing equipment and resources under direct instructions
 Discussion
 Demonstration
 Practical exercise
 Company visit
 presentation
ASSESSMENT METHODS:
 written test or oral questioning
 demonstration
 review of records
 case study
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LO1: Select equipment or resources
 Business equipment or resources required are identified and accessed to complete task
under direct instructions
 Quantities and resources are estimated correctly to complete the task
 Equipment is checked for serviceability in accordance with equipment instructions
LO2: Operate equipment
 Equipment is operated in accordance with manufacturer's specifications and under
direct instructions
 Equipment faults are identified accurately and take action to ensure equipment is
repaired in accordance with manufacturer's specifications
 Repairs outside area of own responsibility are reported to appropriate persons
LO3: Maintain equipment or resources
 Equipment or resources are maintained to support completion of tasks under direct
instructions
 Maintenance is undertaken to ensure equipment meets manufacturer's specifications
 Records concerning equipment or resources are maintained under direct instructions
 Equipment and resources are stored under direct instructions
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1
Handouts
2 1:1
3 Outlines
4 OHS Policies and Procedures
5 Model customer complaints
B.
Infrastructure
1. Class Room 6*7m
2 Library
3 White Board
2. Chalk
3. Flip chart
4. Stationary
Office equipment and
resources
Version: V1 2012
Model Curriculum
Logo of TVET
LEARNING MODULE 3
Provider
MODULE TITLE: Work Effectively in a Business Environment
MODULE DESCRIPTION This unit describes the performance outcomes, skills and
knowledge required to work effectively within a commercial or business environment. It
includes identifying the rights and responsibilities of employees and employers and conducting
business in accordance with the organizational goals, values and standards
LEARNING OUTCOMES:
LO1: Work within organizational requirements
LO2: Work in a team
LO3: Develop effective work habits
MODULE CONTENTS:
LO1: Work within organizational requirements (25 hrs)
1.1 Identifying and reading organisation's requirements and responsibilities and seek advice
from appropriate persons.
1.2 Developing and utilising a current working knowledge and understanding of employee
and employer rights and responsibilities
1.3 Complying with relevant duty of care, legal responsibilities and organisational goals and
objectives.
1.4 Identifying roles and responsibilities of colleagues and immediate supervisors.
1.5 Identifying standards and values of an organisation and communicate this through
appropriate channels.
1.6 Identifying, recognizing and following behavior that contributes to a safe work
environment
LO2: Work in a team (15 hrs)
2.1 Displaying courteous and helpful manners at all times
2.2 Completing allocated tasks as required
2.3 Seeking assistance when difficulties arise
2.4 Using questioning techniques to clarify instructions or responsibilities
2.5 Identifying and displaying a non-discriminatory attitude in all contacts with staff,
management or clients
LO3: Develop effective work habits (12 hrs)
3.1 Identifying work and personal priorities and achieve a balance between competing
priorities
3.2 Applying time management strategies to work duties
3.3 Observing appropriate dress and behavior as required by the workplace, job role or
customer contact
 Discussion
 Demonstration
 Group discussion
 presentation Version: V1 2012
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ASSESSMENT METHODS:
 demonstration
LO1: Work within organizational requirements
1.1 Organisation's requirements and responsibilities are identified and read and seek advice
from appropriate persons, where necessary
1.1 Current working knowledge and understanding of employee and employer rights and
responsibilities is developed and utilized
1.2 Comply with relevant duty of care, legal responsibilities and organisational goals and
objectives
1.3 Roles and responsibilities of colleagues and immediate supervisors are identified
1.4 Identify standards and values considered to be detrimental to the organisation and
communicate this through appropriate channels
1.5 Identify, recognize and follow behavior that contributes to a safe work environments
LO2: Work in a team
2.1 courteous and helpful manners are displayed at all times
2.2 allocated tasks are completed as required
2.3 assistance is sought when difficulties arise
2.4 questioning techniques are used to clarify instructions or responsibilities
2.5 a non-discriminatory attitude is identified and displayed in all contacts with staff,
management or clients
LO3: Develop effective work habits
3.1 work and personal priorities are identified and achieve a balance between competing
priorities
3.2 time management strategies are applied to work duties
3.3 appropriate dress and behaviour is observed as required by the workplace, job role or
customer contact

1 Handouts
-
2 1:1
3 outlines
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OHS Polices and Procedures

4
5 Model customer complaints
B.
Infrastructure
1. Class Room 6*7m
2 Library
3 White Board
2. Chalk
3. Flip chart
4. Stationary
Office equipment and
resources
Version: V1 2012
Model Curriculum

MODULE TITLE: Operate a Personal Computer
MODULE DESCRIPTION This module describes the performance outcomes, skills and
knowledge required to start up a personal computer or business computer terminal; to correctly
navigate the desktop environment; and to use a range of basic functions.
LEARNING OUTCOMES:
LO1: Start computer, system information and features
LO2: Navigate and manipulate desktop environment
LO3: Organize files using basic directory and folder structures
LO4: Print information
LO5: Shut down computer
MODULE CONTENTS:
LO1: Start computer, system information and features (28 hrs)
1.1. Adjusting workspace, furniture and equipment to suit ergonomic requirements
1.2.Ensuring that work organization meets organizational occupational health and safety
requirements
1.3.Starting computer or logging on according to user procedures
1.4.Identifying basic functions and features using system information.
1.5.Customising desktop configuration
1.6.Using help functions as required
LO2: Navigate and manipulate desktop environment (15 hrs)
2.1.Opening, closing and accessing features by selecting correct desktop icons
2.2.Opening, resizing and closing desktop windows by using correct window functions and
roles
2.3.Creating shortcuts from the desktop, if necessary, with assistance from appropriate
persons
LO3: Organize files using basic directory and folder structures (38 hrs)
3.1.Creating folders/subfolders with suitable names
3.2.Saving files with suitable names in appropriate folders
3.3.Renaming and moving folders/subfolders and files as required
3.4.Identifying folder/subfolder and file attributes
3.5.Moving folders/subfolders and files using cut and paste, and drag and drop techniques
3.6.Saving folders/subfolders and files to appropriate media where necessary
3.7.Searching for folders/subfolders and files using appropriate software tools
3.8.Restoring deleted folder/subfolders and files as necessary
LO4: Print information (8 hrs)
4.1.Working with printer settings
4.2.Viewing progress of print jobs and delete as required
4.3.Changing default printer if installed and required
LO5: Shut down computer (4 hrs)
5.1. Closing all open applications
5.2. Shutting-down computerVersion:
according
V1
to user procedures
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Learning Strategies
 Flexible
 Off- and on-job-training integrated
 Consideration of both individual vs. group based practices/exercises
 Holistic projects
Learning Methods
 Explanation
 Demonstration
 Discussion
 Project
 Assessment Methods and Schedules
Methods:
o Continuous assessment(test, group work, etc)
o Quiz
o Assignments
o Project work
o Final-exam
Schedules:
o Continuous assessment
o Final examination (theory & practical) at the end of the module
 Assessment Conditions
Aspects of competency, including the attainment of relevant knowledge and skills, may be
assessed in a relevant workplace, a closely simulated work environment, or other appropriate
means that clearly meet industry competency requirements.
LO1 Start the computer
 Peripheral device connections for correct position are checked
 Input voltage for the device based on the OHS standards are checked
 Power at both the power point and computer are switched on
 User name and password are inserted as prompted and noted access, privacy, security
and related conditions of use displayed on introductory screens
 Operating system are navigated to access system information to identify system
configuration and application versions in operation
 On-line help functions are used as required
LO2: Navigate and manipulate desktop environment
 Desktop icons are created and customized
 Desktop icons are selected, opened and closed to access application programs
 Application windows are manipulated and desktop returned to original conditions
LO3: Organize files using basic directory and folder structures

 Directories and subdirectories are created and named
 Attributes of directories are identified
 Subdirectories between directories are moved
 Directories as required are renamed
 Directories and subdirectories
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 System browser are used to search drives for specific files

 Most commonly used types of files in the directories are accessed
 Groups of files are selected, opened and renamed as required
 Files between directories are moved
 Files to disks are copied
 Deleted files are restored as necessary
 Disks are erased and formatted as necessary
LO4: Print information
 Printers are added if required and ensured to have correct printer settings
 Default printer are changed if appropriate
 Information is printed from an installed printer
LO5: Shut down computer
 all open applications are closed
 computer is shutdown according to user procedures
Recommende
d Ratio
Item No. Category/Item Description/ Specifications Quantity
(Item:
Trainee)
 Teacher’s made
handouts
1. CBLM  Job sheet 25 1:1
 Information sheet
 Operation sheet
2. Textbooks 25 1:1
3. Reference Books 1:10
Journals/Publication/Magazine - ICT journals(Monthly)
4. 1:25
s
B.
Infrastructure
- 8x12m; equipped with IT
1 Lecture Room 1:25
equipment and internet
2. Library - Multipurpose
3. Shelves - wooden or metal 5
4. Locker - wooden or metal 2
5. Cabinet - metal 1
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW
- Whiteboard marker,
2. Stationery
printing paper, printer ink
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Model Curriculum
D. Tools and Equipments

1 Samples  Inventory Record
Operating systems -Windows XP, Vista,7, Lnux - -
2
Application Software
 EV-DO
3 ISP Service  Broadband
4 UPS  750 Volt Am per 25

 American socket
5 Divider 13
supporter
- w/15 inch flat monitor and
Desktop Computer including
6 120 GB Hard disk; RAM 25 1:1
its peripherals
size 1GB; 3Gz or above
7 Multimedia projector - LCD 1 Per section
- Capability of A3 printing
8 Printer 1 Per section
- color printing capability
9 Network toolkit - set/case 5 1:5
10 Maintenance toolkit - set/case 5 1:5
11 Scanner - HP 2055 2 1:13
12 Web cam -8piexel and above 2 1:13
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MODULE TITLE: Developing Keyboard Skills
knowledge required to develop basic keyboard skills using touch typing techniques.
LEARNING OUTCOMES:
LO1:Use safe work practices
LO2:Identify and develop keyboard skills
LO3:Check accuracy
MODULE CONTENTS:
LO1:Use safe work practices (9 hrs)
1.1 Adjusting workspace, furniture and equipment to suit user ergonomic requirements
1.2 Ensuring work organisation meets organisational and occupational health and safety
(OHS) requirements for computer operation
LO2:Identifying and Developing keyboard skills (90 hrs)
2.1 Identifying and applying keyboard functions for both alpha and numeric keyboard
functions
2.2 Applying touch typing technique to complete a task
2.3 Developing speed and accuracy in accordance with workplace requirements for level of
responsibility
LO3:Checking accuracy
3.1 Proofreading document carefully to identify errors (50 hrs)
3.2 Amending document, correcting errors and complete a final accuracy check
 Lectures
 Practical Classes/ Demonstrations
 Discussions and explanations
 Assignments
 Exercises
 Models
 Posters
ASSESSMENT METHODS:
 questioning or interview on underpinning knowledge
 project-related conditions (real or simulated) and require evidence of process
LO1:Use safe work practices
 Workspace, furniture and equipment are adjusted to suit user ergonomic requirements
 Work organisations are ensured to meets organisational and occupational health and
safety (OHS) requirements for computer operation.
LO2:Identifying and developing keyboard skills
 Keyboard functions are Identified
Version: V1 and applied for both alpha and numeric keyboard
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functions.
 Touch typing techniques are applied to complete a task.

Speed and accuracy are developed in accordance with workplace requirements for level
of responsibility.
LO3:Checking accuracy
 Documents are Proofread carefully to identify errors.
 Documents are amended, corrected, completed and final accuracy checked.
Version: V1 2012
Model Curriculum

1. Keyboarding Manuals 1:1
CBLM  Teacher’s made
handouts
2  Job sheet 1:1
Operation sheet
3 Reference Books 1:10
B.
Infrastructure
- 8x12m; equipped
1. Lecture Room with IT equipment 1:25
and internet
2 Library - Multipurpose
3 Shelves - wooden or metal 5
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW
2. Stationery printing paper, printer
ink
1. Samples  Inventory Record - -
-Windows XP, Win
2. Software 7, MS- Office, Mavis
Typing Software.
3. UPS  750 Volt Am
25
per
 American
4. Divider socket 13
supporter
5. Desktop Computer including 25 1:1
its peripherals
6. Printer - Capability of A4
1 Per section
printing
Version: V1 2012
Model Curriculum

MODULE TITLE: Creating and Using Spreadsheets
knowledge required to correctly create and use spreadsheets and charts through the use of
spreadsheet software.
LEARNING OUTCOMES:
LO1:Select and prepare resources
LO2:Create simple spreadsheets
LO3:Produce simple charts
LO4:Finalize spreadsheets
MODULE CONTENTS:
LO1: Select and prepare resources (17 hrs)
1.1 Adjust workspace, furniture and equipment to suit user ergonomic, work organisation
and occupational health and safety (OHS) requirements
1.2 Using energy and resource conservation techniques to minimise wastage in accordance
with organisational and statutory requirements
1.3 Identifying spreadsheet task requirements and clarify with relevant personnel as required
LO2:Create simple spreadsheets (64 hrs )
2.1 Ensuring data is entered, checked and amended in accordance with organisational and
task requirements, to maintain consistency of design and layout
2.2 Formatting spreadsheet using software functions, to adjust page and cell layout to meet
information requirements, in accordance with organisational style and presentation
requirements
2.3 Ensuring formulae are used and tested to confirm output meets task requirements, in
consultation with appropriate personnel as required
2.4 Using manuals, user documentation and online help to overcome problems with
spreadsheet design and production
LO3:Produce simple charts (41 hrs)
3.1 Selecting chart type and design that enables valid representation of numerical data and
meets organisational and task requirements
3.2 Creating chart using appropriate data range in the spreadsheet
3.3 Modifying chart type and layout using formatting features
LO4:Finalize spreadsheets (16 hrs)
4.1 Ensuring spreadsheet and any accompanying charts are previewed, adjusted and printed in
accordance with organisational and task requirements
4.2 Ensuring data input meets designated time lines and organizational requirements
for speed and accuracy
4.3.Naming and storing spreadsheet in accordance with organizational requirements
and exit the application without data loss/damage
Version: V1 2012
Model Curriculum
 Lectures
 Practical Classes/ Demonstrations
 Discussions and explanations
 Assignments
 Exercises
 Models
 Posters
ASSESSMENT METHODS:
 questioning or interview on underpinning knowledge
 project-related conditions (real or simulated) and require evidence of process
LO1:Select and prepare resources
 Workspace, furniture and equipment are adjusted to suit user ergonomic, work
organisation and occupational health and safety (OHS) requirements.
 Energy and resource are used appropriately to minimise wastage.
 Spreadsheet task are identified and clarified with relevant personnel as required.
LO2:Create simple spreadsheets
 Data is entered, checked and amended in accordance with organisational and task
requirements.
 Spread sheet are formatted using software functions.
 Formulae are used and tested to confirm output meets task requirements.
 Manuals, user documentation and online help are used to overcome problems with
spreadsheet design and production.
LO3:Produce simple charts
 Chart types and designs are selected to enables valid representation of numerical data
and meets organisational and task requirements
 Charts are created using appropriate data range in the spreadsheet
 Chart types and layouts are modified using formatting features.
LO4:Finalize spreadsheets
 Spreadsheet and any accompanying charts are previewed, adjusted and printed in
accordance with organisational and task requirements.
 Data input meet designated time lines and organisational requirements for speed and
accuracy
 Spreadsheet are named and stored in accordance with organisational requirements and
exit the application without data loss/damage.

1. CBLM  Teacher’s made 25 1:1
Version: V1 2012
Model Curriculum
handouts
 Job sheet
 Operation sheet
2 Reference Books 1:10
B.
Infrastructure
- 8x12m; equipped
1. Demonstration Room 1:25
with IT equipment
2 Library - Multipurpose
3 Shelves - wooden or metal 5
- CD-R/RW
1. Blank Disk 5 1:4
- DVD/CDRW
2. Stationery
printing paper
1. Samples  Inventory Record - -
2. Software -Windows XP,
Vista,7, MS-Excel
3. UPS  750 Volt
25
Am per
 American
4. Divider socket 13
supporter
5. Desktop Computer including 25 1:1
its peripherals
7. Multimedia projector - LCD 1 Per section
- Capability of A4
8. Printer 1 Per section
printing
Version: V1 2012
Model Curriculum

MODULE TITLE: Planning Skills Development
MODULE DESCRIPTION:
LEARNING OUTCOMES:
LO1: Seek advice on future career directions
LO2: Conduct self assessment of skills
LO3: Prepare portfolio of evidence
MODULE CONTENTS:
LO1: Seek advice on future career directions (17 hrs)
1.1 Identifying possible career directions in industry or organization
1.2 Identifying and priorities personal work goal.
1.3 Identifying additional skill requirement.
1.4 Taking to account personal values and attitude.
1.5 Determining appropriate methods to acquire these skills.
LO2: Conduct self assessment of skills (14 hrs)
2.1.Identifying work, life and study experiences relating to business
2.2.Assessing current skills, knowledge and attitudes against a checklist of relevant
Competencies
2.3.Discussing results of self-assessment with trainer or assessor
LO3: Prepare portfolio of evidence (18 hrs)
3.1.Identifying and discussing types of evidence required
3.2.Developing a clear understanding of the purpose of evidence
3.3.Collecting examples of evidence for portfolio
3.4.Complete application for recognition of current competency and/or personal resume with
assistance from assessor
 Lecture/Discussion
 Demonstration
 Individual /group assignment
ASSESSMENT METHODS:
 Written test
 Oral questioning
 Demonstration
LO1: Seek advice on future career directions
 Possible career directions is identified in industry or organisation
 Personal work goals are identified
Version: V1 and prioritized
2012
Model Curriculum
 Future work/career directions are discussed with appropriate people and identify
additional skills requirements
 Personal values and attitudes are taken in to account regarding work and business, in
planning future work/career directions
 Additional skills required are identified and determine appropriate method/s to acquire
these skills
LO2: Conduct self assessment of skills
 Work, life and study experiences relating to business is identified
 Current skills, knowledge and attitudes are assessed against a checklist of relevant
competencies
 Results of self-assessment is discussed with trainer or assessor
 Further skills development needs is identified
LO3: Prepare portfolio of evidence
 Types of evidence required is identified and discussed
 Clear understanding of the purpose of evidence is developed
 Examples of evidence for portfolio are collected
 Complete application for recognition of current competency and/or personal resume
with assistance from assessor
Version: V1 2012
Model Curriculum

1 Handouts
-
2 1:1
3 outlines
4 Model resume
5 career planning resources
OHS Policies and Procedures
6
B.
Infrastructure
1. Class Room 6*7m
2 Library
3 White Board
2. Chalk
3. Flip chart
4. Stationary
office equipment and
1
resources
Version: V1 2012
Model Curriculum

MODULE TITLE: Participate in Environmentally Sustainable Work Practices
MODULE DESCRIPTION This unit describes the performance outcomes, skills and
knowledge required to effectively measure current resource use and to carry out improvements
including reducing the negative environmental impact of work practices.
LEARNING OUTCOMES:
LO1: Identify current resource use
LO2: Comply with environmental regulations
LO3: Seek opportunities to improve resource efficiency
MODULE CONTENTS:
LO1: Identify current resource use (24 hrs)
1.1 Identifying workplace environmental and resource efficiency issues
1.2 Identifying resources used in own work role
1.3 Documenting and measuring current usage of resources using appropriate
techniques,
1.4 Recording and filing documentation measuring current usage, using technology
(such as software systems) where applicable
1.5 Identifying and reporting workplace environmental hazards to appropriate personnel
LO2: Comply with environmental regulations (7 hrs)
2.1 Following workplace procedures to ensure compliance
2.2 Reporting breaches or potential breaches to appropriate personnel
LO3: Seek opportunities to improve resource efficiency 21 hrs)
3.1 Following to improve environmental practices and resource efficiency
3.2 Working as part of a team, to identify possible areas for improvements to work
practices in own work area
3.3 Making suggestions for improvements.
LEARNING STRATEGIES/ Methods:
 Discussion
 Group discussion
 Presentation
 Guest speaker
 Demonstration
ASSESSMENT METHODS:
 practical test
Version: V1 2012
Model Curriculum
LO1: Identify current resource use
1.1.workplace environmental and resource efficiency issues are identified
1.2.resources used in own work role are identified
1.3.Document and measure current usage of resources using appropriate techniques
1.4.Record and file documentation measuring current usage, using technology (such as
software systems) where applicable
1.5.Workplace environmental hazards are identified and reported to appropriate personnel
LO2: Comply with environmental regulations
2.1 Workplace procedures are followed to ensure compliance
2.2 Breaches or potential breaches are reported to appropriate personnel
LO3: Seek opportunities to improve resource efficiency
3.1 Organisational plans are followed to improve environmental practices and resource
efficiency
3.2 Work as part of a team, where relevant, to identify possible areas for improvements to
work practices in own work area
3.3 Suggestions for improvements are made to workplace practices in own work area
Version: V1 2012
Model Curriculum

1. Handouts
-
2 1:1
3 outlines

4
B.
Infrastructure
1. Class Room 6*7m
2 Library
3 White Board
2. Chalk
3. Flip chart
4. Stationary
resources
Version: V1 2012
Model Curriculum
TVET PROGRAM TITLE: Basic Clerical Works (Level – 1)

MODULE TITLE: Organizing and Completing Daily Work Activities
MODULE DESCRIPTION: This module describes the performance outcomes, skills and knowledge
required to organize and complete work activities, and to obtain feedback on work
performance.
Learning Outcomes(Objectives)
At the end of the module the learner will be able to:
LO1 Organize work schedule
LO2 Complete work tasks
LO3 Review work performance
MODULE CONTENTS:
LO1 Organize work schedule (14 hrs)
1.1 Introduction to organizing work
1.1.1. Negotiate and agree upon work goals with assistance from appropriate persons
1.1.2. understanding of the relationship between individual work goals, and organizational
goals
1.1.3. Planning and prioritizing work within allocated time frames
1.1.4. Solving routine problems
LO2 Competing work within designated timelines (16 hrs)
2.1 Identifying organizational requirements for completing work
2.2 Using effective questioning to seek assistance from colleagues when difficulties arise in completing
work.
2.3 Identifying factors affecting work requirements and taking appropriate action
2.4 Understanding relevant legislation from all levels of government that may affect aspects of business
operations
2.5 Using appropriate business technology efficiently and effectively to complete work tasks
2.6 Communicating progress of a work to supervisor and others as required
LO3 Review work performance (13 hrs)
3.1. Importance of feedback on work performance
3.2. Learning types of feedback on performance
3.3. Seeking feedback on work performance from supervisors or colleagues
3.4. Monitoring and adjusting work according to feedback obtained through supervision
3.5. Monitoring and adjusting work according to organizational standards
3.6. Planning to improve work in liaison with colleagues
LEARNING STRATEGY AND METHODS:

LEARNING STRATEGIES
 Learner cantered
 Flexible Version: V1 2012
Model Curriculum
 Off and on-job training integrated

 Consideration of both individual and group based practices / exercises
 Holistic project
LEARNING METHODS
 Lecture/presentation/demonstration
 Lab practice
 Tutorials
 Discussion
 Assignments
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes
with the reference to the performance criteria indicated in the respective EOS for the occupation.
Methods
o Continuous assessment (test, group work, etc)
o Quiz
o Assignment
o Mid exam
o Project work
o Final exam
Schedules
o Mid exam
o Final exam
o Project work
 Assessment conditions
o Classroom
o Home environment
o Work place
o Demonstration room
 Written test
Assessment Criteria
LO1 Organize work schedule
 Work is organized with assistance from appropriate persons
 The relationship between individual work goals, and organizational goals is well understood
 Work is planned and prioritized within allocated time frames
 Routine problems are solved
LO2 Competing work within designated timelines
 Organizational requirements for completing work are identified.
 Effective questioning to seek assistance from colleagues are used to completing work.
 Factors affecting work requirements are identified
 Relevant legislation from all levels of government that may affect aspects of business operations are
understood
 Appropriate business technology are used efficiently and effectively to complete work tasks
LO3 Review work performance
 Importance of feedback on work performance
Version: V1 2012
is understood
Model Curriculum
 Types of feedback on performance are learnt

 Feedback is sought on work performance from supervisors or colleagues
 Work is monitored and adjusted according to feedback obtained through supervision
 Improve work is planned in liaison with colleagues
Version: V1 2012
Model Curriculum
Resource requirements

1. Handouts
-
2 1:1
3 outlines
4 Model workplans
5.
B.
Infrastructure
1. Class Room 6*7m
2 Library
3 White Board
2. Chalk
3. Flip chart
4. Stationary
1
resources
Version: V1 2012
Model Curriculum
TVET PROGRAM TITLE: Basic Clerical Works (Level – 1)

MODULE TITLE: Receiving and Responding to Workplace Communication
MODULE DESCRIPTION: This unit covers the knowledge, skills and attitudes required to receive,
respond and act on verbal and written communication
LO1 follow routine spoken messages
LO2 perform workplace duties following written notices
MODULE CONTENTS:
LO1 Follow routine spoken messages (21 hrs)
1.1.Introduction to work place communication
1.1.1. Organizational Guidelines
1.1.1.1 Information documentation procedures
1.1.1.2 Company policies and procedures
1.1.1.3 Organization manuals
1.1.1.4 Service manual
1.1.2. Ethical work practices in handling communications
1.1.3. Communication process
1.2.Gathering and interpreting required information/instruction
1.3.Recording instructions/information
1.4.Acting up on Instructions Clarification of instruction/information from workplace supervisor
LO2 Perform workplace duties following written notices (9 hrs)
2.1. Reading and interpreting Written notices and instructions
2.1.1. Handwritten and printed material
2.1.2. Internal memos
2.1.3. External communications
2.1.4. Electronic mail
2.1.5. Briefing notes
2.1.6. General correspondence
2.1.7. Marketing materials
2.1.8. Journal articles
2.2. Following routine written instruction
2.3. Giving feedback to workplace supervisor
LEARNING STRATEGIES
 Flexible
Version: V1 2012
Model Curriculum

LEARNING METHODS
 Lab practice
 Tutorials
 Discussion
 Assignments
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes
with the reference to the performance criteria indicated in the respective EOS for the occupation.
Methods
o Continuous assessment (test, group work, etc)
o Quiz
o Assignment
o Mid exam
o Project work
o Final exam
Schedules
o Mid exam
o Final exam
o Project work
o Classroom
o Home environment
o Work place
o Demonstration room
 Written test
Assessment Criteria
LO 1 Follow routine spoken messages
 Required information is gathered by listening attentively and correctly interpreting or understanding
information/ instructions
 Instructions/information are properly recorded
 Instructions are acted upon immediately in accordance with information received
 Clarification is sought from workplace supervisor on all occasions when any instruction/information is not
clear
LO 2 Perform workplace duties following written notices
 Written notices and instructions are read and interpreted correctly in accordance with organizational
guidelines
 Routine written instruction are followed in sequence
 Feedback is given to workplace supervisor based on the instructions/information received
Resource implications
Basic Clerical Works Level - I
Version: V1 2012
Page No.
Model Curriculum
Recommende
d Ratio
(Item:
Trainee)
1. CBLM handouts 25 1:1
2. Textbooks If available 25 1:1

Success in communication
3. Reference Books 5 1:5
(Stuart Sillars)
B.
Infrastructure
1. Lecture Room 1:25
3. (etc.)
- Whiteboard marker, printing
1. Stationery paper, printer ink
Version: V1 2012
Model Curriculum
Logo of TVET
LEARNING MODULE 11 Provider
TVET PROGRAM TITLE: Basic Clerical Works Level I
MODULE TITLE: Working with Others
NOMINAL DURATION: 30 hrs
MODULE DESCRIPTION: This module covers the skills, knowledge and attitudes
required to develop workplace relationship and contribute in workplace activities
 Contribute to work group activities
 Develop effective workplace relationship
MODULE CONTENTS:
LO1 Develop effective workplace relationship
1.1 Over view of Working with others
1.1.1 Legislation that affects operations
1.1.2 Importance of cooperation and good relationships
1.1.3 Identify and prioritize personal development opportunities and options
1.2 Duties and responsibilities
1.2.1 Job description and employment arrangements
1.2.2 Organization’s policy relevant to work role
1.2.3 Organizational structures
1.2.4 Supervision and accountability requirements including OHS
1.2.5 Code of conduct
1.3 Assisting workgroup
1.3.1 Supervisor or manager
1.3.2 Peers/work colleagues
1.3.3 Other members of the organization
1.4 Encouraging, acknowledging and acting upon feedback
1.4.1 Formal/Informal performance appraisal
1.4.2 Obtaining feedback from supervisors, colleagues and clients
1.4.3 Personal, reflective behavior strategies
1.4.4 Routine organizational methods for monitoring service delivery
1.5 Respecting and acknowledging differences in personal values
LO2 Contribute to work group activities
2.1 Providing Support to team members
2.1.1 Explaining/clarifying
2.1.2 Helping colleagues and providing encouragement
2.1.3 Providing feedback to another team member
2.1.4 Undertaking extra tasks if necessary
2.2 Contributions to workgroup goals according to organizational requirements
2.2.1 Goals, objectives, plans, system and processes
2.2.2 Legal and organization policy/guidelines
2.2.3 OHS policies, procedures and programs
2.2.4 Ethical standards
2.2.5 Defined resources parameters
2.2.6 Quality and continuous improvement processes and standards
2.3 Sharing relevant information
Version: V1 2012
Model Curriculum
LEARNING STRATEGIES
 Learner centered
 Flexible
LEARNING METHODS
 Lab practice
 Tutorials
 Discussion
 Assignments
 Co-operative
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the
learning outcomes with the reference to the performance criteria indicated in the respective
EOS for the occupation.
Methods
 Continuous assessment (test, group work, etc)
 Quiz
 Assignment
 Mid exam
 Project work
 Final exam
Schedules
 Mid exam
 Final exam
 Project work
 Classroom
 Home environment
 Work place
 Demonstration room
 Written test
Recommende
Item
Category/Item Description/ Specifications Quantity d Ratio
No.
(Item:
Version: V1 2012
Model Curriculum
Trainee)
1. CBLM handouts 25 1:1

Success in communication
3. Reference Books
(Stuart Sillars)
B.
Infrastructure
3. (etc.)
1. Stationery printing paper, printer ink
Version: V1 2012
Model Curriculum
LEARNING MODULE 12
TVET PROGRAM TITLE: Basic Clerical Works (Level - I )
MODULE TITLE: Demonstrating Work Values
NOMINAL DURATION: 30 Hr
MODULE DESCRIPTION: This unit covers the knowledge, skills, and attitude in
demonstrating proper work values.
LO1 Define the purpose of work
LO2 Apply work values/ethics
LO3 Deal with ethical problems
LO4 Maintain integrity of conduct in the workplace
MODULE CONTENTS:
LO1 Define the purpose of work
1.1 Introduction to Work values/ethics/concepts
1.1.1 Commitment/ Dedication
1.1.2 Sense of urgency
1.1.3 Sense of purpose
1.1.4 Love for work
1.1.5 High motivation
1.1.6 Orderliness
1.1.7 Reliability and Dependability
1.1.8 Competence
1.1.9 Goal-oriented
1.1.10 Sense of responsibility
1.1.11 Being knowledgeable
1.1.12 Loyalty to work/company
1.1.13 Sensitivity to others
1.1.14 Compassion/Caring attitude
1.1.15 Balancing between family and work
1.1.16 Sense of nationalism
1.2 Defining one’s unique sense of purpose for working
1.3 Defining the ‘whys’ of work
1.4 Harmony personal mission with company’s values
LO2 Apply work values/ethics
2.1 Clarifying and affirming work values/ethics/concepts
2.2 Undertaking Work practices
2.2.1 Quality of work
Version: V1 2012
Model Curriculum
2.2.2 Punctuality
2.2.3 Efficiency
2.2.4 Effectiveness
2.2.5 Productivity
2.2.6 Resourcefulness
2.2.7 Innovativeness/Creativity
2.2.8 Cost consciousness
2.2.9 5S
2.2.10 Attention to details
2.3 Conducting Personal behavior and relationships
2.4 Using Company resources
2.4.1 Consumable materials
2.4.2 Equipment/Machineries
2.4.3 Human
2.4.4 Time
2.4.5 Financial resources
LO3 Deal with ethical problems
3.1 Following company ethical standards, organizational policy and guidelines
3.2 Reporting and/or resolving work incidents/situations
3.2.1 Violent/intense dispute or argument
3.2.2 Gambling
3.2.3 Use of prohibited substances
3.2.4 Pilferages
3.2.5 Damage to person or property
3.2.6 Vandalism
3.2.7 Falsification
3.2.8 Bribery
3.2.9 Sexual Harassment
3.2.10 Blackmail
3.3 Using resolution and/or referral of ethical problems identified
LO4 Maintain integrity of conduct in the workplace
4.1 Demonstrating personal work practices and values
4.2 Providing instructions to co-workers
4.2.1 Verbal
4.2.2 Written
4.3. Sharing company values/practices
LEARNING STRATEGIES
 Flexible
Version: V1 2012
Model Curriculum
LEARNING METHODS
 Lab practice
 Tutorials
 Discussion
 Assignments
 Co-operative
MODULE ASSESSMENT:
Assessment of the module should be based on the evaluation of the attainment of the learning
outcomes with the reference to the performance criteria indicated in the respective EOS for the
occupation.
Methods
 Continuous assessment (test, group work, etc)
 Quiz
 Assignment
 Mid exam
 Project work
 Final exam
Schedules
 Mid exam
 Final exam
 Project work
Assessment conditions
 Classroom
 Home environment
 Work place
 Demonstration room
 Written test
 A4 and A3 size Paper
 Transparency paper
 Colors
 Pattern paper ,drawing paper and graph paper
 Marker pen, flip chart ,Check list
 Over head projector /LCD projector
Assessment Criteria
LO 1 Define the purpose of work
 One’s unique sense of purpose for working and the ‘whys’ of work are identified,
reflected on and clearly defined for one’s development as a person and as a member of
society.
 Personal mission is in harmony with company’s values
LO 2 Apply work values/ethics
 Work values/ethics/concepts are classified and reaffirmed in accordance with the
transparent company ethical standards, policies and guidelines.
 Work practices are undertaken in compliance with industry work ethical standards,
organizational policy and guidelines
 Personal behaviour and relationships with co-workers and/or clients are conducted in
Version: V1 2012
Model Curriculum
accordance with ethical standards, policy and guidelines.

 Company resources are used in accordance with transparent company ethical standard,
 Policies and guidelines.
LO 3 Deal with ethical problems
 Company ethical standards, organizational policy and guidelines on the prevention and
reporting of unethical conduct are accessed and applied in accordance with transparent
company ethical standard, policies and guidelines.
 Work incidents/situations are reported and/or resolved in accordance with company
protocol/guidelines.
 Resolution and/or referral of ethical problems identified are used as learning opportunities
LO 4 Maintain integrity of conduct in the workplace
 Personal work practices and values are demonstrated consistently with acceptable ethical
conduct and company’s core values.
 Instructions to co-workers are provided based on ethical, lawful and reasonable directives.
 Company values/practices are shared with co-workers using appropriate behavior and
language.
Resource implications
Recommende
d Ratio
(Item:
Trainee)
1. CBLM 25 1:1
handouts
3. Reference Books
B.
Infrastructure
3. (etc.)
1. Stationery paper, printer ink
Version: V1 2012
Model Curriculum
Version: V1 2012
Model Curriculum
TVET – PROGRAMME TITLE : Basic Clerical Works Level - 1

MODULE TITLE: Applying Quality Standards
NOMINAL DURATION: 30 hrs
MODULE DESCRIPTION: This unit covers the skills and knowledge required in applying quality
standards in providing information technology support service.
LEARNING OUTCOMES (Objectives) At the end of the module the trainees must be able to:
LO1 Assess own work
LO2 Assess quality of received articles
LO3 Record information
LO4 Study causes of quality deviations
LO5 Complete documentation
MODULE CONTENTS
LO1 Assessing own work
1.1 Introduction to the module
1.2 Checking complete work with workplace standards
1.3 Completing work activities
1.4 Identifying and isolating final products with company policies and procedures
1.5 Recording and reporting faults and causes
LO2 Assess quality of received articles
2.1 Chatting materials articles and final products with workplace procedures
2.2 Measuring materials articles and products with workplace procedures
2.3 Identifying and correcting actions
LO3 Record information
3.1 Recording basic information in the quality performance
3.2 Maintaining records of work quality
LO4 Study cause of quality deviations
4.1 Investigating and reporting causes of devastations
4.2 Recommending suitable preventive actions on workplace standards
LO5 Complete documentation
5.1 Recording information on quality and other indictors of production performance
5.2 Recording all production processes and outcomes
LEARNING STRATEGIES AND METHODS

Learning Strategies
 Learner-centred
 Flexible
 Off- and on-job-training integrated
 Consideration of both individual vs. group based practices/exercises
 Holistic projects
Learning Methods
 Discussion
Version: V1 2012
Model Curriculum
 Lecturer
 Demonstration
 Project
MODULE ASSESSMENT
Assessment of the module should be based on the evaluation of the attainment of the learning outcomes with the
reference to the performance criteria indicated in the respective EOS for the occupation.
Competency may be accessed through:

 Practical assessment
o Interview
o Oral
o Observation
 Theoretical exam
Portfolio Assessment (E.g. Certificate from training providers)
Assessment Criteria
LO 1 Assess own work
 Completed work is checked against workplace standards relevant to the operations being
undertaken
 An understanding is demonstrated on how the work activities and completed work relate to the
next process and to the final appearance of the activity.
 Faulty pieces or final products are identified and isolated in accordance with company policies
and procedures
 Faults and any identified causes are recorded and reported in accordance with workplace
procedures
LO 2 Assess quality of received articles
 Received materials, articles or final product are checked against workplace standards.
 Materials, articles or products are measured using the appropriate measuring instruments in accordance
with workplace procedures
 Causes of any identified faults are identified and corrective actions are taken in accordance with
workplace procedures
LO 3 Install or upgrade software
 Basic information on the quality performance is recorded in accordance with workplace
procedures
 Records of work quality are maintained according to the requirements of the company

1. Handouts
-
2 Text Books If Available 1:1
Version: V1 2012
Model Curriculum
3. outlines

6.
B.
Infrastructure
1. Class Room 6*7m
2 Library
3 White Board
2. Chalk
3. Flip chart
4. Stationary
Models
Computers 25 1:1
Version: V1 2012
Model Curriculum

MODULE TITLE: Developing Understanding of Entrepreneurship
MODULE DESCRIPTION: This module covers skills, knowledge and attitude required to
understand the principles, functions, strategies and methods of entrepreneurship. It also covers
identifying and developing the major entrepreneurial competences.
LEARNING OUTCOMES:
At the end of this module the trainee will be able to
LO1:Describe and explain the principles, concept and scope of entrepreneurship
LO2:Discuss how to become entrepreneur
LO3:Discuss how to organize an enterprise
LO4:Discuss how to operate an enterprise
LO5:Develop one’s own business plan
MODULE CONTENTS:
LO1:Describe and explain the principles, concept and scope of entrepreneurship(15 hours)
1.1. Defining enterprising ,enterprises, entrepreneurship and, entrepreneurs
1.2. Common concepts and terminologies of entrepreneurship and enterprising
1.3. Principles of entrepreneurship and enterprising
1.4. Peculiar characteristics of entrepreneurs and enterprises
1.5. Kinds of entrepreneurs and enterprises
1.6. The roles of enterprises and entrepreneurs to the society
1.7. Functions of enterprising and entrepreneurship
1.8. Scope of enterprising and entrepreneurship
LO2:Discuss how to become entrepreneur (10hours)
2.1 Meaning of self employment
2.2 Self employment vs. paid employment
2.3 Advantage and disadvantage of self employment
2.4 How to assess own potential to be future entrepreneurs
2.5 Basic competencies of entrepreneurs
2.6 The motives to become an Entrepreneur
LO3:Elaborate how to organize an enterprise(20 hours)
3.1 Meaning of micro, small and medium businesses
3.2 The importance and role of micro, small and medium business
3.3 Facts about micro, small and medium enterprises
3.4 Key success factor in setting up micro, small and medium business
3.5 Factors affecting the success of micro, small and medium business
3.6 SWOT analysis
3.7 Technology opportunities and threats in micro, small and medium business.
3.8 Generating business ideas
3.8.1. Techniques and steps of generating business idea
3.9 Business opportunities
3.10 identifying and selecting suitable market for business
3.11 Major factors to consider in selecting a location for a business
3.12 Basic types of business ownership
3.13 Financial requirements of business operation
3.14 Sources of finance; advantages and disadvantages of each source
LO4:Discuss how to operate an enterprise(10 hours)
Version: V1 2012
Model Curriculum
4.1 Alternatives means to become an entrepreneur(owner of a business)

4.2 Hiring and managing people
4.3 Time management
4.4 Managing sales
4.5 Supplier evaluation and selection
4.6 Business costs and their management
4.7 Financial record keeping
4.8 self-management and negotiation skills
4.9 Risk assessment and management of business enterprise
LO5:Develop one’s own business plan(25 hours)
5.1. Meaning and concepts of business plan
5.2 The rational for preparing business plan
5.3 Users of a business plan
5.4 Process of preparing/ writing a business plan
5.5 Standard structure and format of a business plan
5.6 Interpreting, assessing and analyzing findings of the business plan
5.7 feasibility study
5.8 Problems that may arise or encounter when starting a business
5.9 Techniques and procedures in obtaining and sourcing information
LEARNING METHODS:
 Discussion
 Demonstration
 Practical exercises
 Role playing
 Presentation
 Small group work
 Case study
 Individual assignment
 Projects and mini enterprises
 Brain storming
 guest speaker
 Games
 CD-ROMs
 Coaching/mentoring
ASSESSMENT METHODS:
 Written test
 Demonstration
 Interview
 Direct Observation with Oral Questioning
LO1: Describe and explain the principles, concept and scope of entrepreneurship
 The principles, concept and terminology of entrepreneurship are analyzed and discussed
 The different / various forms of enterprises in the community are identified and their roles
understood
 The identified enterprises are categorized and classified
 The terms and elements involved in the concept of enterprising, both on a personal level
and in the context of being enterprising in business are identified and interpreted
 Functions of entrepreneurship
Version: in
V1 business
2012 and how the entrepreneurs Page
improved
No.
business and
Model Curriculum
economic environment are explained

LO2: Discuss how to become entrepreneur
 Self-employment as an alternative option for an individual economic independence and
personal growth is discussed and analyzed
 Advantages and disadvantages of self-employment are discussed and explained
 Entrepreneurial characteristics and traits are identified and discussed
 Self-potential is assessed to determine if qualified to become future entrepreneur
 Major competences of successful entrepreneurship are identified and explained
LO3: Discuss how to organize an enterprise
 The importance and role of business entrepreneurship in the society are discussed and
correlated to the operations of the economy
 Facts about small and medium enterprises are discussed, clarified and understood
 Key success factor in setting up small and medium business are identified and explained
 Business opportunities are identified and assessed
 Business ideas are generated using appropriate tools, techniques and steps
 Procedures for identifying suitable market for business are discussed and understood
 Major factors to consider in selecting a location for a business are identified and discussed
 Basic types of business ownership are identified and explained
 Amount of money needed to start an enterprise estimated and distinction between pre
operations and initial operation payments clarified
 Advantages and disadvantages of using various sources of capital to start an enterprise are
identified
LO4: Discuss how to operate an enterprise
 Disadvantages and advantages of three alternative means of becoming an entrepreneur are
identified and understood
 Process of hiring and managing people is discussed and explained
 The importance and techniques of managing time are discussed and understood
 The techniques and procedures of managing sales are discussed and explained
 Factors to consider in selecting suppliers and the steps to follow when doing business with
them are identified and discussed
 Awareness of how new technologies can affect small and medium business are developed
 Characteristics of appropriate technology for use in small and medium business are
identified and explained
 Different types of cost that occur in a business and how to manage them are discussed and
understood
 Factors and procedures in knowing the cost of the enterprise are discussed and understood
 Importance of financial record keeping and preparing simple financial statement are
explained and understood
 The application of self-management skills and negotiation skills are discussed in operating a
business
2. 4.12 Risk assessment and management of business enterprise are performed
LO5: Develop one’s own business plan
 Process of preparing/ writing a business plan is discussed and applied
 Standard structure and format are applied in preparing business plan
 Findings of the business plan are interpreted, assessed and analyzed
 Feasibility of the business idea is made clear and understandable
 Problems that may arise or encounter when starting a business are identified and
understand
 Techniques and procedures in obtaining and sourcing information are discussed and
understood
Version: V1 2012
Page No.
Model Curriculum
Recommended
Item
Category/Item Description/ Specifications Quantity Ratio
No.
(Item: Trainee)
CBLM - Trainer’s made handouts
KAB _Trainee hand books
1. 25 1:1
CEFE
SYB
1. Hisrich, Understanding
Entrepreneurship.
2. Thimons, New Venture
Creation
3. Gupta, Micro and Small
Business Management
4. Hailay G/Tinsae:Small
3. Reference Books 5 1:5
Business Management
5. Gilkerson, self
employment from dream to
reality
6. Woretaw Bezabih
,entrepreneurship(Amharic
version)
B.
Infrastructure
1 Demonstration room 1 1:25
facilities
3. Shelves - wooden or metal 5
4 White Board 1.50 X 1.50 1
5 Cabinet - metal 1
High speed Internet
Connection
6 Internet and Virtual library 1 1:25
Recommended
E-VDO, Broad Band
1 Blank CD - CD-R/RW 5 1:5
2 Stationery
paper, printer ink
3 Flash disk San disk or similar 4GB 5 1:5
 Zope card  hard card/file(claser)
 Flip chart  local
 Marker  white board and
4
 Scotch permenant(all clours)
 Candy
 Chocolate
D. Tools and Equipments
1 Samples  business plan 5 1:5
Version: V1 2012
Model Curriculum
 At least 80 GB, 3.4Ghz, P

2 Computer IV 12 1:2
 With Expandability
3 UPS  750 Volt Ampere 2
4 Divider  American socket supporter 6
5 Multimedia projector - LCD 1 1:25
6 Printer Laser Jet 1
7 Desk jet Printer Color 1 1:25
8 digital Camera Digital 1 1:25
9 Scanner Image and Text support 1 1:25
10 Laptop Toshiba 5 1:5
11 Photo copier canon 1 1:25
12 Dart 5 1:5
Version: V1 2012
Model Curriculum

MODULE TITLE: Applying 5S Procedures
MODULE DESCRIPTION: This unit of competence covers the skills, attitudes and knowledge
required by an employee or worker to apply 5S procedures (structured approach to housekeeping)
to their own job and work area and maintains the housekeeping and other standards set by 5S.
The unit assumes the employee or worker has a particular job and an allocated work area and that
processes in the work area are known by the individual
LEARNING OUTCOMES:
At the end of this module the trainee will be able to
LO1: Develop understanding of quality system
LO2: Sort needed items from unneeded
LO3: Set workplace in order
LO4: Shine work area
LO5: Standardize activities
LO6: Sustain 5S system
MODULE CONTENTS:
1.1 Quality assurance procedures of the enterprise or organization are discussed
1.2 The relationship of quality system and continuous improvement in the workplace is
understood
1.3 Workplace requirements the purpose and elements of quality assurance (QA)
system are identified and related
1.4 The 5S system is explained as part of the quality assurance of the work organization
2.1 All items in the work area are identified
2.2 Essential and non-essential items are distinguished
2.3 Items are sorted to achieve deliverables and value expected by downstream and
final customers
2.4 Items required for regulatory or other required purposes are sorted
2.5 Any non-essential item is placed in an appropriate place other than the workplace
2.6 Regularly check that only essential items are in the work area
3.1 The best location for each essential item is identified
3.2 Each essential item is placed in its assigned location
3.3 After use the item is immediately returned each essential item to its assigned location
3.4 Each essential item is regularly checked in its assigned location and order.
4.1 The work area is kept shine, clean and tidy at all times
4.2 Regular housekeeping activities are conducted during shift
4.3 The work area is ensured to Version:
be neat, V1clean and tidy at both beginning and end of shift
2012
Model Curriculum

5.1 5.1 Procedures are followed
5.2 Checklists are followed for activities, where available
5.3 The work area is kept to the specified standard
6.1 After completion of job and before commencing next job or end of shift are cleaned
up
6.2 Situations are identified where compliance to standards is unlikely and actions
specified in procedures are taken
6.3 Work area is inspected regularly for compliance to specified standard and
sustainability of 5s system
6.4 Improvements are recommended to lift the level of compliance in the workplace

1.5 Quality assurance procedures of the enterprise or organization are discussed
1.6 The relationship of quality system and continuous improvement in the workplace is
understood
1.7 Workplace requirements the purpose and elements of quality assurance (QA)
system are identified and related
1.8 The 5S system is explained as part of the quality assurance of the work organization
2.7 All items in the work area are identified
2.8 Essential and non-essential items are distinguished
2.9 Items are sorted to achieve deliverables and value expected by downstream and
final customers
2.10 Items required for regulatory or other required purposes are sorted
2.11 Any non-essential item is placed in an appropriate place other than the workplace
2.12 Regularly check that only essential items are in the work area
3.5 The best location for each essential item is identified
3.6 Each essential item is placed in its assigned location
3.7 After use the item is immediately returned each essential item to its assigned location
3.8 Each essential item is regularly checked in its assigned location and order.
4.4 The work area is kept shine, clean and tidy at all times
4.5 Regular housekeeping activities are conducted during shift
4.6 The work area is ensured to be neat, clean and tidy at both beginning and end of
shift
Version: V1 2012
Model Curriculum
5.4 5.1 Procedures are followed

5.5 Checklists are followed for activities, where available
5.6 The work area is kept to the specified standard
6.5 After completion of job and before commencing next job or end of shift are cleaned
up
6.6 Situations are identified where compliance to standards is unlikely and actions
specified in procedures are taken
6.7 Work area is inspected regularly for compliance to specified standard and
sustainability of 5s system
6.8 Improvements are recommended to lift the level of compliance in the workplace
LEARNING METHODS:
 Discussion
 Demonstration
 Practical exercises
 Role playing
 Presentation
 Small group work
 Case study
 Individual assignment
 Projects and mini enterprises
 Brain storming
 guest speaker
 Games
 CD-ROMs
 Coaching/mentoring
MODULE ASSESSMENT:
 Written test
 Demonstration
 Interview
 Direct Observation with Oral Questioning
Version: V1 2012
Ethiopia TVET System Model curriculum
Apply 5S Procedures EIS BCW1 M15 0814
Item Recommended Ratio

Category/Item Description/ Specifications Quantity
No. (Item: Trainee)
1. Session plan To be prepared by trainers 1 1:20
2 CBLM To be prepared by trainers 1 1:20
3 Progress chart To be prepared by trainers 1 1:20
4. TRB
B.
Infrastructure
1. Lecture room 10 x 10m 1 1:20
2. Library, 20 x10 1 1:20
3 Chalk board/ white board/
4 Sample documents
Written materials, Reference
5
books,
1. mop 20 1:1
2. apron 10 m 1:2
3 Cleaning tools 20 1:1
4. markers &different colors 20 1:1
5. pencils hb 20 1:1
6. notebooks sinarline 20 1:1
7 largo
8 water
9 Painting materials
1. Visual inspectors Standard
2. checking tools Standard 5 1:4
3. Kiazen board Standard 5 1:4
4 Color pin
Version: V1 2012

Basic Clerical Works Level 1

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Basic Clerical Works

1.2 TVET-Program Learning Outcomes

EIS BCW1 01 0812 Participate in OHS Processes

1.3 Duration of the TVET-Program

1.4 Qualification Level and Certification

1.5 Target Groups

1.6 Entry Requirements

1.7 Mode of Delivery

The co-operative approach will be supported with lecture-discussion, demonstration,

1.8 TVET-Program Structure

1.9 Institutional Assessment

1.10 TVET Trainers Profile

LEARNING MODULE 1 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works Level - I

MODULE TITLE: Participate in OHS Processes

EIS BCW1 M01 0814

D. Tools and Equipment

LEARNING MODULE 2 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works Level - I

Item Description/ Recommended Ratio

Item Description/ Recommended Ratio

OHS Polices and Procedures

LEARNING MODULE 4 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works Level - I

LO3: Organize files using basic directory and folder structures

 System browser are used to search drives for specific files

D. Tools and Equipments

4 UPS  750 Volt Am per 25

LEARNING MODULE 5 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works Level - I

Item Description/ Recommended Ratio

LEARNING MODULE 6 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works Level - I

Item Description/ Recommended Ratio

LEARNING MODULE 7 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works Level - I

Item Description/ Recommended Ratio

LEARNING MODULE 8 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works Level - I

Item Description/ Recommended Ratio

OHS Polices and Procedures

LEARNING MODULE 9 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works (Level – 1)

LEARNING STRATEGY AND METHODS:

 Off and on-job training integrated

 Types of feedback on performance are learnt

Item Description/ Recommended Ratio

LEARNING MODULE 10 Logo of TVET Provider

TVET PROGRAM TITLE: Basic Clerical Works (Level – 1)

 Consideration of both individual and group based practices / exercises

2. Textbooks If available 25 1:1

2. Textbooks If available 25 1:1

accordance with ethical standards, policy and guidelines.

LEARNING MODULE 13 Logo of TVET Provider

TVET – PROGRAMME TITLE : Basic Clerical Works Level - 1

MODULE CODE: EIS BCW1 M13 0814

NOMINAL DURATION: 30 hrs

LEARNING STRATEGIES AND METHODS

Competency may be accessed through:

Item Description/ Recommended Ratio

OHS Polices and Procedures

LEARNING MODULE 14 Logo of TVET Provider