A CASE STUDY

THE INSURANCE INDUSTRY

Life insurers struggled in 2018.
Premiums went down 2.7%. The
competition got even more crowded.

The average agent or professional

spends more than 2 hours checking
over 111 email per day, 3 hours for
admin tasks, and they contact leads
max of two times before discarding.

The silver bullet for companies in

2019 is how fast they can adapt to
and leverage from the virtual
workforce of the future.

POTENTIAL
SOLUTION
was looking
for methods to boost case
counts and edge out the
dental lab competition.
One strategy they decided
to try is to go digital by
outsourcing their phone
call to get more client
contact.
Sales Nexus desired growth but
competition, cost of acquiring new
talents, and daily routine tasks
caused them to miss their mark.
In 2018, more clients competitors
who can respond to their needs on
demand and cost less.
Because of these factors, Sales Nexus
decided to explore ways to improve
customer service and gave
outsourcing a shot.
PARTNERING WITH
CREWBLOOM Voice
Non-Voice
Each company started with 2
contractors. The voice role handled
Recruitment
appointment setting, customer service, Specialist
demo calls, training scheduling, and
prospect follow up. Recruitment cost: $0
Hourly Rate:
$8

GETTING INTO THE GROOVE

Within the first two weeks, these are During the last quarter of 2018, the
the stats produced by the remote remote team contribute 65% of the
team under total cases received by

45
AVERAGE TASK COMPLETED PER
68 7696 180
DAY CASES HELD Q4 OF 2018 REACTS

APPOINTMENTS BOOKED

CREWBLOOM CUTS
Hiring Cost =
COSTS
Hiring an outsourced talent can save a company up to
-$4,162 per Hire
$17k in the first year. It can add hours and revenue to Annual Salary =
a professional or company by taking over repetitive
admin tasks, appointment setting, cold calling
-$13,400 per
person
Companies Who Partnered With Us