RESUME

Ganesh Kumar Appari

Mobile No: +91 99512 02345 Email: gk.appari@yahoo.com

Objective:

In pursuit of challenging assignments that would facilitate the maximum utilization and
application of my broad skills and expertise in making a positive difference to the organization

Certifications:

 ITIL 2011 v3 Certified

 CCNA
 T-200 Module of Fundamentals of Telecommunication
 T-100 Retail Banking Foundation Course Certified
 DRR (Disaster Recovery Representative)

Tools Used:

 IT Service Now
 BMC Remedy (AOTS)
 GPS
 Business Direct
 Business Objects

Professional Experience:

 Current Company: Tata Communications (Chennai- Change and Major Incident for 1yr 5
months)
 Previous Company: Infosys Ltd (Change, Project Coordinator& Major incident manager for 5
yrs)
 Total IT Experience: 6 years 5 months
 Non IT: 3yrs(Suncorp Banking)

Current Role: Major Incident Manager in IT Service Management in Tata communications.

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Incident Manager:

Responsibilities:

 Responsible for planning and coordinating all the activities required to perform, monitor,
and report on the process
 Remediate deviation of a process for its particular division/department/school
 Responsible for communicating with the Incident Process Owner
 Point of contact for all Major Incidents
 Responsible for the effective implementation of the process "Incident Management" and
carries out the respective reporting procedure.
 Represent the first stage of escalation for Incidents
 Monitor the workload per Tier 1 Analyst
 Monitor the incidents to ensure that the Service Level Agreement are respected
 Identify, initiate, schedule and conduct incident reviews
 Ensure the closure of all resolved and end-user confirmed Incident records
 Provide guidance to the Incident Process Coordinators
 Establish continuous process improvement cycles where the process performance,
activities, roles and responsibilities, policies, procedures and supporting technology is
reviewed and enhanced where applicable.
Change Manager Role :
 Having more than 60 Months of IT Service Management Experience
 Manage relationships and coordinate work between different teams (Like Manage
relationships and coordinate work between different teams at different locations) at
different locations
 LAN/WAN/WLAN migrations, TTU’s,Patching,prod-non production servers, site
closures, Add Firewall rules,DHCP/DNS servers Administration.
 Worked in Data Center Management and DHCP, DNS and reboot Troubleshooting skills
and Security and patch management process..
 Experience in defining KPI, SLAs, Reporting, Escalation and Notification procedures
 Experience in establishing service improvement plans and guide, monitor, report and track
Sop’s to closure
 Receive, log and allocate a priority to all requests for change (RFC)

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  Single point of contact for all Planned and Scheduled Maintenance
 Ensure all changes are properly documented, categorized, planned, tested, communicated
and the appropriate back-out plans are in place
 Communicating the status to executives & other stakeholders internally & externally.
 Trouble Ticket Management for the issue reported during the maintenance windows
including RCA/CAPs.
 Involved in Post Implementation Review meetings for other than successful changes
 Preparing reports for both internal management review and client review
Project Manager Role:
 Designing and applying appropriate project management standards for incorporation in the
NI Gateway Review Process
 Managing the production of the required deliverables
 Planning and monitoring the project
 Adopting any delegation and use of project assurance roles within agreed reporting
structures
 Preparing and maintaining project, stage and exception plans as required
 Managing project risks, including the development of contingency plans
 Liaison with programme management (if the project is part of a programme) and related
projects to ensure that work is neither overlooked nor duplicated
 Monitoring overall progress and use of resources, initiating corrective action where
necessary
 Applying change control and configuration management processes
 Reporting through agreed lines on project progress through highlight reports and end-stage
assessments
 maintaining an awareness of potential interdependencies with other projects and their
impact
 Adopting and applying appropriate technical and quality strategies and standards

Achievements:
 Received 3 Spot and 2 Extra-Miler Awards for the excellence in production
 Also received two I-Star awards for the financial years 2011-12, and 2014-15
 Attended the Trainings “Networking, Problem Solving and Decision Making, Presentation
Skills”
 Promoted as Process Specialist

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 Past Experience 1: Loan originator (Suncor bank 2008-2012)

 Project Title : Suncorp Banking - Australian

 Duration : 36 Months
 Team Size : 41
 Project Description:

 Suncorp is 5th largest Bank in Australia and deals in Banking and Insurance products. Data
entry is first stage in the process of Mortgage loans, where the agents completing Data entry
into Loan origination system from an application form received from Brokers and Lenders then
sending files to underwriters for Pre-Decisioning

 Credit card, Debit card &Personal loans, Funding & Balance sheet.

Educational Qualifications:

 Graduation (B.Sc.): DNR College, Bhimavaram from Andhra University with 78.6%
 Intermediate: Junior Modern College, Ramachandrapuram with 90.9%
 SSC: APRS ZPH School, Bhupatipalem with 86.0%

Computer Skills:

Excel, Power Point, MS-Word, MS-Office and DCA etc.

Personal Details:

Name: Ganesh Kumar Appari

Father’s Name: Sita Rama Prasad
Mother’s Name: Venkatalakshmi
Date of Birth: 24-Jun-1988
Languages Known: Telugu, Hindi and English
Married: Yes

Declaration:

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I hereby declare that the information given above is true to the best of my knowledge and belief.

Date :
Place : Signature