EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE

PERSONAL DETAILS

Employee Details:
Surname Designation
First Name Department
Middle Name Location
Employee code Level
Grade Date of joining
Contact no Date of birth
Email Id Age (years)
Years of service in organisation
Qualifications & Year of passing

OVERVIEW OF SURVEY
Itemgroup:
Working Conditions
Task Activities
Career Development
Information and Communication
Colleagues and Teamwork
Direct Management
Manager above my direct manager
Quality and the customer
Change and improvement
Company / Strategy / Values
Trust / Dedication / Commitment
Questions for management

Statistics
Does
Applies Does not
Applies 50 - 50 absolutely
Mean Values & Rating Scale fully apply
not apply
1 2 3 4 5
Percentage Values Yes% Undecided% No%
 EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
QUESTIONS
Working Conditions

Does
I have the tools that I need to Does not
Applies fully Applies 50 - 50 absolutely
1 perform well (work tools, apply
not apply
devices, PC / software, etc.).
1 2 3 4 5
My workplace fulfils the Does
necessary conditions in order Does not
Applies fully Applies 50 - 50 absolutely
2 to be able to work well apply
not apply
(cleanliness, lighting, noise
level, ventilation, space, etc.) 1 2 3 4 5
Does
In my team / department, the Does not
Applies fully Applies 50 - 50 absolutely
3 work processes are very well apply
not apply
organized
1 2 3 4 5
Does
I can easily access the Does not
Applies fully Applies 50 - 50 absolutely
4 information I need to complete apply
not apply
my work task efficiently.
1 2 3 4 5
Does
Does not
All in all, I am happy with my Applies fully Applies 50 - 50 absolutely
5 apply
working conditions not apply
1 2 3 4 5

Tasks and activities

Does
Does not
I am aware of the objectives of Applies fully Applies 50 - 50
apply
absolutely
6 not apply
my team / department.
1 2 3 4 5
Does
I know what contribution I Does not
Applies fully Applies 50 - 50 absolutely
7 make to achieving my team / apply
not apply
department objectives
1 2 3 4 5
Does
I have the necessary decision Applies fully Does not
Applies 50 - 50 absolutely
8 - making authority for carrying apply
not apply
out my task & responsibilities.
1 2 3 4 5
Does
Does not
I put my skills and knowledge Applies fully Applies 50 - 50 absolutely
9 apply
to good use at work not apply
1 2 3 4 5
Does
Does not
Applies fully Applies 50 - 50 absolutely
10 I enjoy my work. apply
not apply
1 2 3 4 5
Does
I can combine my professional Applies fully Does not
Applies 50 - 50 absolutely
11 and private / family life well apply
not apply
with my working life.
1 2 3 4 5
Does
All in all, I am happy with the Does not
Applies fully Applies 50 - 50 absolutely
12 tasks I have to do and my apply
not apply
work.
1 2 3 4 5
 EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
Career development

Does
Does not
I am sufficiently trained when Applies fully Applies 50 - 50 absolutely
13 apply
assigned new tasks. not apply
1 2 3 4 5
Does
I am satisfied with the training Applies fully Does not
Applies 50 - 50 absolutely
14 and development offered to apply
not apply
me.
1 2 3 4 5
The better my performance,
the better my chances for Does
Does not
personal further development. Applies fully Applies 50 - 50
apply
absolutely
15 not apply
(interesting tasks, more
responsibility,advancement, 1 2 3 4 5
etc.).
All in all, I am happy with the Does
Does not
opportunity of personal Applies fully Applies 50 - 50 absolutely
16 apply
development at the Shivalik not apply
Group. 1 2 3 4 5

Information and communication

In my team / development Does

Does not
information, knowledge and Applies fully Applies 50 - 50 absolutely
17 apply
experience are very well not apply
exchanged. 1 2 3 4 5
Does
I am informed about the Does not
Applies fully Applies 50 - 50 absolutely
18 background to important apply
not apply
decisions in good time.
1 2 3 4 5
I know the status of my team / Does
department target Does not
Applies fully Applies 50 - 50 absolutely
19 achievement ( e.g. quantities, apply
not apply
quality, manufacturing times,
project progression). 1 2 3 4 5
Does
I feel that I am well informed Does not
Applies fully Applies 50 - 50 absolutely
20 with regards to the economic apply
not apply
situation of my operating unit.
1 2 3 4 5
Does
All in all, I am happy with the Does not
Applies fully Applies 50 - 50 absolutely
21 level of information and apply
not apply
communication.
1 2 3 4 5

Colleagues and teamwork

In my team / department, Does

Does not
associates with various Applies fully Applies 50 - 50 absolutely
22 apply
opinions, backgrounds and not apply
experience are valued. 1 2 3 4 5
Does
Does not
In my team / department, an Applies fully Applies 50 - 50 absolutely
23 apply
excellent team spirit prevails. not apply
1 2 3 4 5
Does
In my team / department, the Does not
Applies fully Applies 50 - 50 absolutely
24 associates trust, support and apply
not apply
respect each other.
1 2 3 4 5
 EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
Does
The cooperation with other Does not
Applies fully Applies 50 - 50 absolutely
25 departments at my location apply
not apply
runs smoothly.
1 2 3 4 5
Does
Does not
The cooperation with other Applies fully Applies 50 - 50 absolutely
26 apply
locations runs smoothly. not apply
1 2 3 4 5
Does
All in all, I am happy with the Does not
Applies fully Applies 50 - 50 absolutely
27 cooperation with my fellow apply
not apply
associates.
1 2 3 4 5

Direct management

My manager makes it clear Does

Does not
how my team / department Applies fully Applies 50 - 50 absolutely
28 apply
contributes to the success of not apply
our business unit 1 2 3 4 5
Does
Does not
My manager agrees clear Applies fully Applies 50 - 50 absolutely
29 apply
objectives with me. not apply
1 2 3 4 5
My manager gives me Does
constructive feedback Does not
Applies fully Applies 50 - 50 absolutely
30 regarding my performance apply
not apply
(clear, on time,
comprehensible) 1 2 3 4 5
Does
When I perform well, I receive Applies fully Does not
Applies 50 - 50 absolutely
31 sufficient praise and apply
not apply
recognition from my manager.
1 2 3 4 5
Does
My manager stands behind Does not
Applies fully Applies 50 - 50 absolutely
32 what he says and keeps his apply
not apply
promises.
1 2 3 4 5
Does
Does not
My manager supports my Applies fully Applies 50 - 50 absolutely
33 apply
professional development not apply
1 2 3 4 5
Does
Does not
All in all, I am happy with my Applies fully Applies 50 - 50 absolutely
34 apply
direct manager not apply
1 2 3 4 5

Manager above my direct manager

This manager creates the Does

Does not
basic conditions so that our Applies fully Applies 50 - 50 absolutely
35 apply
team / department can work not apply
optimally. 1 2 3 4 5
Does
My manager and his manager Applies fully Does not
Applies 50 - 50 absolutely
36 make a concerted effort to apply
not apply
work together.
1 2 3 4 5
 EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
Does
Does not
All in all, I am happy with my Applies fully Applies 50 - 50 absolutely
37 apply
this manager not apply
1 2 3 4 5

Quality and the internal & external customer

In my team / department, we Does

Does not
have basic conditions to Applies fully Applies 50 - 50 absolutely
38 apply
enable us to deliver work of a not apply
high quality. 1 2 3 4 5
Does
Does not
My associates strive to carry Applies fully Applies 50 - 50 absolutely
39 apply
out work of a high quality. not apply
1 2 3 4 5
Does
In my team / department, the Does not
Applies fully Applies 50 - 50 absolutely
40 internal & external customer apply
not apply
benefits are the main focus.
1 2 3 4 5
I receive sufficient information Does
about the satisfaction of the Applies fully Does not
Applies 50 - 50 absolutely
41 end customer with the apply
not apply
products and services of my
operating unit. 1 2 3 4 5

Change and improvement

Does
In my team / department, Does not
Applies fully Applies 50 - 50 absolutely
42 objectives and reason for apply
not apply
changes are explained clearly.
1 2 3 4 5
In my team / department, we Does
Does not
receive the necessary support Applies fully Applies 50 - 50
apply
absolutely
43 not apply
in order to implement changes
successfully. 1 2 3 4 5

In my team / department, there Does

Does not
is an excellent environment for Applies fully Applies 50 - 50
apply
absolutely
44 not apply
the continuous development of
new ideas.
1 2 3 4 5
In my team / department, good Does
Does not
ideas from the associates are Applies fully Applies 50 - 50
apply
absolutely
45 not apply
taken on board and
implemented. 1 2 3 4 5
Does
I have concrete ideas as to Does not
Applies fully Applies 50 - 50 absolutely
46 how my team / department apply
not apply
can further boost performance.
1 2 3 4 5
In my team / department, we Does
do not point the finger if a Does not
Applies fully Applies 50 - 50 absolutely
47 mistake is made but rather apply
not apply
look for a solution to the
problem. 1 2 3 4 5

Company / Strategy / Values

 EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
Does
I know what the long - term Does not
Applies fully Applies 50 - 50 absolutely
48 company aims of the Shivalik apply
not apply
Group are.
1 2 3 4 5
Does
Does not
I can identify with the values of Applies fully Applies 50 - 50
apply
absolutely
49 not apply
the Shivalik Group.
1 2 3 4 5
The Shivalik Group makes Does
Does not
valuable contributions for the Applies fully Applies 50 - 50
apply
absolutely
50 not apply
well - being of the environment
and society. 1 2 3 4 5
I know the strategy of my Does
Does not
operating unit and would be Applies fully Applies 50 - 50
apply
absolutely
51 not apply
able to clearly explain this to a
new colleague. 1 2 3 4 5
Does
Does not
My department is well set up Applies fully Applies 50 - 50 absolutely
52 apply
for challenges of the future. not apply
1 2 3 4 5

Trust / Dedication / Commitment

Does
I can place my trust in the Does not
Applies fully Applies 50 - 50 absolutely
53 management of my apply
not apply
department.
1 2 3 4 5
I involve myself in more that Does
Does not
just the tasks specified for me Applies fully Applies 50 - 50
apply
absolutely
54 not apply
in order to contribute to the
success of my department. 1 2 3 4 5
Does
I would recommend the Does not
Applies fully Applies 50 - 50 absolutely
55 Shivalik Group as a good apply
not apply
employer to people I know.
1 2 3 4 5
Does
Does not
I am proud to work for the Applies fully Applies 50 - 50 absolutely
56 apply
Shivalik Group. not apply
1 2 3 4 5

Questions for management

I know what I must to in order Does

Does not
to successfully implement the Applies fully Applies 50 - 50
apply
absolutely
53 not apply
strategy of our department unit
into my area of responsibility.
1 2 3 4 5
Does
Does not
I fully support the strategy of Applies fully Applies 50 - 50 absolutely
54 apply
our department. not apply
1 2 3 4 5
In our department, important Does
Does not
decisions are always made Applies fully Applies 50 - 50 absolutely
55 apply
with our internal & external not apply
customer mind. 1 2 3 4 5
 EMPLOYEE SATISFACTION SURVEY QUESTIONNAIRE
In our department, everything Does
Does not
is done to find and keep the Applies fully Applies 50 - 50 absolutely
56 apply
best skilled employees and not apply
management.
1 2 3 4 5
SHIVALIK VENTURES PVT. LTD

DIFFERENCES AND LEVEL OF AGREEMENTS

Greatest Positive Differences

Qn.
Description of Question Yes % 50 - 50 % No % Difference
No.

Greatest Negative Differences

Qn.
Description of Question Yes % 50 - 50 % No % Difference
No.

Highest Level of Agreement (Yes %) in Your Team

Qn.
Description of Question Yes % 50 - 50 % No %
No.

Lowest Level of Agreement (Yes %) in Your Team

Qn.
Description of Question Yes % 50 - 50 % No %
No.
SHIVALIK VENTURES PVT. LTD

CORE QUESTIONS ON PREREQUISITES OF PERFORMANCE AND SATISFACTION

Clear Goals & Direction

Qn.
Description of Question Yes % 50 - 50 % No %
No.

Working Conditions

Qn.
Description of Question Yes % 50 - 50 % No %
No.

Feedback

Qn.
Description of Question Yes % 50 - 50 % No %
No.

Rewards

Qn.
Description of Question Yes % 50 - 50 % No %
No.

Climate

Qn.
Description of Question Yes % 50 - 50 % No %
No.

Know - How

Qn.
Description of Question Yes % 50 - 50 % No %
No.

Cooperation

Qn.
Description of Question Yes % 50 - 50 % No %
No.
SHIVALIK VENTURES PVT. LTD

CORE QUESTIONS ON PREREQUISITES OF PERFORMANCE AND SATISFACTION

Change Initiation

Qn.
Description of Question Yes % 50 - 50 % No %
No.