09 January 2017

To: PLDT
Ramon Cojuangco Building
Makati Ave. corner Ayala Ave., Legaspi Village
Makati City, Metro Manila, Philippines 1200

From: [insert name]

PLDT Ultera Subscriber
Address: [insert]
Service Reference No. : [insert]
Account Number : [insert]
SOA Number : [insert]

Subject: Wrong Merchant Indicated by the Transacting Bank

Dear Sir or Madam:

I am writing to inform you of a payment error committed last January 5, 2017 in the amount
of [insert amount] to PLDT. The said payment is inaccurate because [insert bank
name] mistakenly indicated the merchant as PLDT instead of SMART which is the
authorized merchant to receive payments for SMART BRO accounts. I am a PLDT
ULTERA subscriber.

I am requesting that the error be corrected as soon as possible because if my status is

still unpaid as of January 10, my PLDT Ultera subscription will be disconnected and I will
be charged a reconnection fee of PHP 500.00, to my inconvenience. I also request that
any finance and other charges related to the disputed amount be credited as well.

Enclosed are copies of my valid IDs, Bank Transaction Slip, and the PLDT Ultera Billing
Statement supporting my position. Please investigate this matter and correct the billing
error as soon as possible.

Thank you very much.

Sincerely,

[name]

Enclosured: Bank Transaction Slip

PLDT Ultera Billing Statement
Valid IDs