P HILIP S.

D ORSEY – PMP
1200 Edgemont Road | Towson, Maryland 21286 |M: 973.214.3802 | Email: phild1200@gmail.com

PROGRAM/PROJECT MANAGEMENT EXECUTIVE – (INTERIM SECRET CLEARANCE)

Highly focused executive-level candidate offering extensive expertise in Program & Project Management,
Business Process Management, and consulting services, with experience in the conceptualization and
implementation of complex projects. A strategic thinker with ability to see the big picture. A record of
successfully developing and implementing innovative enterprise-wide solutions for the benefit of clients in a
variety of industries. Well versed in the cultivation of collaborative and cooperative relationships with key
stakeholders at all levels of an organization to achieve project management lifecycle goals and milestones.
Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism
and an effective communicator both written and verbal!

CORE SKILLS AND COMPETENCIES

▪ Program Management ▪ Strategic Planning ▪ Budget Administration

▪ Project Management - 1372282 ▪ Video Teleconferencing ▪ Client/Server Applications
▪ Software Development ▪ Service Order Processing ▪ Process Improvement
▪ Credit Card Validation ▪ Federal & State Government exp. ▪ Networking
▪ Quality Assurance/508 Testing ▪ Global Project Implementations ▪ Billing Systems
▪ Human Resources Management ▪ Data Warehousing ▪ Staff Management
▪ Customer Relationships ▪ Financial Ratings ▪ Pharmaceutical Research
▪ Business Analysis ▪ Vendor Management ▪ SLDC Planning

PROFESSIONAL CONSULTING EXPERIENCE

Commonwealth of Pennsylvania - Department of Human Services - Harrisburg PA (6/2018 – Present)
Sr. Program Manager – PeopleSTAT/Performance Management Office
Responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the
planning, design, programming, testing, and implementation of business solutions designed to meet requirements of
various departments in the state, such as process planning, finance. Consulted with the client teams to define needs or
problems, conduct research, perform studies and surveys to obtain data, and analyze problems and advised
recommending solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of
specialization. Managing project development and creating a consolidated self-servicing state licensing portal of child
development and early Learning centers, adult care providers, adult training, drug rehabilitation providers, community
services and children’s behavioral health system providers.

SOCIAL SECURITY ADMINISTRATION - Baltimore, Maryland (11/2017 – 5/2018)

Sr. Program Manager – Client Site Team Manager - Visual Communications Branch (VTC)
Provided oversight and management to ensure that contract requirements were met. Worked with client-based team and
NCC HQ-based resources to ensure timely and accurate invoicing and project tracking. Monitored equipment (VTC
equipment and related network servers) inventory replacement, retirement and maintenance of VTC established project
schedules, utilizing appropriate tools such as Microsoft Excel. Collaborated with the NCC HQ-based Operations team, as
needed, to fulfill equipment (VTC equipment and related network servers) maintenance, integration, and upgrade
requirements for assigned contracts. Managed basic revenue models, P/L, and cost-to-completion projections and made
decisions accordingly (also 508 usability issues). Willingly played various roles, as needed, to ensure that project and
contract goals were achieved.

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DEPARTMENT OF DEFENSE, Linthicum, Maryland (12/2016 – 09/2017)

Sr. Program Analyst/ Strategic Business Project Manager – Defense Security Service
Responsible for Improvement of International Student Programs (ISP) based on critical needs, and business impact.
Provided technical expertise assessing current business management processes and leading the effort of process
improvement, re-engineering, implementation, ETL development, Business Intelligence and monitoring of technical and
business methods. Provided program/project management support to the following programs: student registration
processes, Special Security Access and International Student Programs. Interacted with DoD upper management to
ascertain and define department goals.

SOCIAL SECURITY ADMINISTRATION, Baltimore, Maryland (1/2014 – 6/2016)

Sr. Program Manager – IT Service Management Task (ITSM)
Responsible for all IT services provided under the ITSM Contract and full HCM management authority for all Contractor
personnel assigned to work on this contract. Serving as the primary point of contact for the Contracting Officer Technical
Representative (COTR) in matters concerning the contract and resource management. Managed all administrative
contract matters for all infrastructure, security, CRM, data conversions, QA, Global project implementations, ETL
development, BPM, network storage, server & equipment decommissioning, and level 3 network support contractor
employees and associated report generation. In conjunction with the corporate office, recruiting and HR resource staffing
and change management requests. Resolved performance and personnel issues. Served as a liaison between the
contractor’s corporate management and partnering with the Federal customers maintaining personable, supportive and
amiable relationships with stakeholders, contractor management and IT staff. Responsible for all deliverables related to
the management of the contract (i.e., budget & status reports (using MS Project Server, Visio & Excel), technical/success
progress reports, Integrated Master Schedules, SharePoint Project Folder Mgmt.& invoices). Managed contractor contract
burn rates ($10M yearly), off contract overtime request, staff mentoring and maximization of the contract allowable
billable hours. Managed a Sr. Technical staff of 61 onsite and remotely. Maintained 95% to 97% staffing rate over 18
months. With an ability to be analytical and produce meaningful reports/assessments, working with difficult people and
initially adversarial managers developing allies and valuable resources.

CMS – (Centers for Medicaid & Medicare Services), Baltimore, Maryland (9/2013 – 11/2013)
Senior Program Manager/Project Director – PQRS Data Validation Project
Responsible for initially coordinating a multi-stakeholder project (including government entities, and large subcontractor
companies) to develop charter & implement a Physician Quality Reporting System (PQRS) fraud detection process.
Including a web survey application, and supporting statistical discovery methodology. Developed, managed and
maintained excellent client and accountable sub-contractor business relationships. Provided project management
oversight, specifically managing the WBS, project, status & Integrated Master Schedules, establishing Agile development
processes, providing status updates (using MS, Project, Visio, & Excel), for all team members and upper management,
assessed, managed, reported and tracked risks, developing and implementing risk mitigation strategies. Managed a team
of 15 staff and sub-contractors.

STATE OF DELAWARE, New Castle, Delaware (6/2013 – 9/2013)

Senior Project Manager/Business Analyst – Delaware Health and Human Services
Oversaw the implementation and development of project charter, initiation and planning documents for Race To The Top
(RTTT) projects. Providing day-to-day Business Project Management of the projects, identified issues and risks, and
recommended possible issue and risk mitigation strategies associated with the project. Acted as facilitator between the
client stakeholders and the Deloitte staff, and was responsible for ensuring that work performed under task orders was
within scope, consistent with requirements (using Visio & Excel), and delivered on time and on budget. Also identifying
critical path, tasks, dates, change management, Agile development, UAT testing, ETL development and acceptance
criteria and ensured that the project stayed on track and met all RTTT grant objectives. Provided direction and oversight
of 25 technical and functional staff working on the project towards RFP development.

FIRST DATA CORPORATION, Hunt Valley, Maryland (3/2012-11/2012)

Senior Project Manager / PMO – Data Access Services
Provided senior executive oversight on multiple agile based projects from conception, development, integration,
decommissioning and service delivery of final product, including the deployment of a new applications. Also managing
change with full SDLC (using Agile processes) relating to retail ERP transactions spanning debit/credit cards, data-
analytics, Business Intelligence, Datawarehousing, Global project Dashboards, eBanking mobile applications, and ATMs.
Leveraged proficiency in Clarity, SharePoint, Visio and Microsoft Project to manage tasks, UAT testing, Integrated Master
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Schedules, project amendments, and change requests. Assumed a lead role in the coordination of cross-departmental
meetings to facilitate collaboration and cooperation in highly complex engagements, mentoring junior staff. Managed,
and created charters for 4 projects, with 4 different staffs with 85 technicians and a total cost of 6.5 million. While
working in the First Data PMO, managed four different Digital projects concurrently:
1. Brought about an international BPM marketing web dashboard Agile project, ETL development from various
databases for international analysis and marketing program results.
2. Managed a new portal project combining clients (Amazon & UPS) enabling specific website client account detail,
to cross many internal (First Data) & external data platforms. Negotiated for additional resources, funding and
extending the schedule.
3. Third a managed a migration of a mobile banking app to an outside provider host, decommissioning previous
First Data server & applications , and doing various service & security upgrades along with ETL development
in the process.
4. Fourth managed the migration to a new server & application to capture merchant credit card fraud. This project
involved decommissioning previous server and supporting applications.

SAP AMERICAS, Newtown Square, Pennsylvania (11/2011-2/2012)

Senior Project Manager / PMO – SAP-CRM Global Master Data Management
Tasked with the effective management of all aspects of data-analytics projects for the Global Master Data Management
organization, encompassing project planning, status reporting, and frequent communication and collaboration with key
stakeholders. Contributed to the successful development and fulfillment of requests that included business case
development, value definition, cost assessment, risk-benefit analysis, and resource allocation.

SOCIAL SECURITY ADMINISTRATION, Baltimore, Maryland (10/2007-10/2011)

Senior Project, Program and Operations Manager – Visual Communications Branch - Management
Assumed a lead role in the installation, configuration, integration and service delivery of over 1,200 Polycom &Tandberg
video teleconferencing systems at SSA offices throughout the nation also at public access locations. Engaged in extensive
negotiations with independent vendors to execute near-simultaneous efforts. Ability to be highly focused, thereby
reducing equipment installation schedules to weeks instead of the existing monthly intervals, achieving the agencies
deployment goals quicker than planned. Generated and responded to RFPs for new equipment, decommissioning of
servers and old equipment, Global project implementations, and vendor contracts. Exercised proficiency in eRequester &
JIRA to monitor technical, infrastructure and service issues, as well as billing issues. Effectively managed a full spectrum
of project management functions, including resource management, budgeting, status reports, Integrated Master
Schedules revenue, technical, contractual, and administrative issues (using Visio & Excel), along with on-time strong
project delivery skills. Developing, managing and maintaining excellent client and business relationships. Managed a 4
Year rolling budget average between $96 to $135 million per year. Managed, hired and vetted a staff 45 contract
technicians onsite and remotely nationwide.

NOVARTIS, Florham Park, New Jersey (01/2007-09/2007)

Senior Project Manager – Oncology eMarketing
Collaborated with ad agency vendor and the marketing department of this leading pharmaceutical company to advance
the development of the various corporate websites, implement Search Engine Optimization software, and ensure the
deployment of Agile methodologies across multiple departments. Addressed and resolved maintenance issues relating to
the Novartis Oncology Pharmaceutical family of Interwoven Team Site websites, as well as traffic monitoring, Business
Intelligence Reporting, Business Process Improvement, Clinical analysis reporting, Integrated Master Schedules, data-
analytics, integration, infrastructure, keyword density, UAT testing, ETL development, Global project service delivery
and other technological implementations. $7 million yearly budget managed.

METLIFE, Convent Station, New Jersey (04/2006-01/2007)

Senior Project and Quality Assurance Leader and Site Manager - eServices
Served a lead management role for multiple concurrent eCommerce projects implementing Agile development, Microsoft
Project Server, and Microsoft Excel for this online portal offering account, claims processing, service delivery and policy
management. Exercised full accountability for multiple multi-phase project timelines, Siebel ERP data warehouse
infrastructure applications, Cognos data-analytics, project status, documentation, integration and cost estimates. Wrote,
compiled, and obtained approvals for varied project charters and master test plans, and UAT testing (using Visio &
Excel),. Working with a $15 million rolling budget. Managing a staff of 35.
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Express Scripts, Franklin Lakes, New Jersey (formerly Medco) (07/2005-03/2006)

Project Lead Quality Assurance– Therapeutic Center Protocols
Actively managed the project plan for this enhancement to Medco’s Pharmaceutical ScriptMed application, drafting
charter along with detailed documentation, Integrated Master Schedules and spearheading multi-phase testing efforts
around Oracle WebLogic-based patient information datawarehouse applications. Contributed service as the chair of
weekly status consultations involving key stakeholders that included developers, business owners, and interested parties.
Managed offshore automation staff located in India, while serving as lead tester on an ERP project incorporating
mainframe, DB2, web, security, and automation expertise. 1.5 million budget.

BMW NORTH AMERICA, Woodcliff Lake, New Jersey (10/2004-05/2005)

Senior Project Quality Inventory Assurance Tester
Engaged with business users to define, focus, and clarify business requirements while developing and implementing test
scripts for this leading luxury automotive manufacturer. Worked with developers to define UAT process flows designed
to identify and resolve defects relating to a Siebel-based Vehicle Sales and Incentives application. Tracked defects, tested
applications and wrote requirements, leveraging expertise in Java/J2EE/Server applications, Java Struts, Springhammer
Torque, and SAP datawarehouse & datamarts.

AT&T LABS, Middletown, New Jersey (03/2004-09/2004)

Senior Project Manager – Project Management Office
Charged with managing the District Project Management Office, coordinating all district software and network
development as executed by team project managers. Orchestrated all status meetings, Integrated Master Schedules
compiling cumulative results into Microsoft PowerPoint presentations to guide and inform executive management.
Leveraged expertise in Microsoft Excel to track budget compliance, while performing cost analysis, procuring additional
revenue sources, and reallocating funds and headcount to ensure operational success. 8.5 million budget

BMW NORTH AMERICA, Woodcliff Lake, New Jersey (09/2002-06/2003)

Marketing Project Leader and Senior CRM Project Business Analyst
Envisioned, developed, and deployed business process improvement (BPM) initiatives for the Siebel CRM-Added Value
Program. Achieved a demonstrated record of success and innovation through the establishment of a new service
ordering process, new issue tracking methods, Business Intelligence Reporting (Cognos), WBS, data-analytics and
improved integration processes to ensure vendor compliance with quality standards and strong project & service delivery
skills. Created and generated RFP and negotiated new criteria governing BMW marketing and vendor supplier senior
management. Implemented a national EFT program for CRM-related dealer SAP monthly payments implementing
ISO9001 standards, delivering an average monthly savings of $60,000 in administrative fees. 65 million budget

MORGAN STANLEY, New York, New York (07/2000-10/2001)

Project Leader, Senior Business Analyst, and Senior Web Tester
Served a lead management role for multiple concurrent projects affecting creative web design, sales process development,
billing and order management, and more. Collaborated with clients via Matrix management and marketing department
meetings to create and document Use Cases, data conversion scenarios, Business Intelligence Reporting and functional
technical specifications. Assumed a lead role in multiple short-term projects for maximum benefit, ranging from RUP
creation to deploying Documentum, OO design, template development, e-commerce, ERP & documentation
improvements, ERP software analysis, cost analysis, and more.

INTRALINKS.COM – ASAP 3.0, New York, New York (03/2000-07/2000)

Test Team Manager and Senior Project Business Analyst
Created test procedures, formats, and tracking standards to ensure the successful launch of this company’s newest
product, offering secure messaging, electronic records transfers, Letters of Credit, and online signatures. Exercised
independent initiative to develop system security, OO design, SDLC, password verification protocols, and release
deployment verification. Leveraged the use of PVCS tools to create bug-tracking templates and change management
procedures.
CHASE MELLON, Ridgefield Park, New Jersey (1/2000-03/2000)
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Project Lead, Senior System Web Tester, Securities Business Analyst – Employee Shareholder Services
Instrumental in the establishment of white box testing procedures while creating standard formats for test scripts and
trouble reports. Engaged in extensive testing of web-based applications for call center representatives, as well as
shareholder securities usage scenarios and application scenarios.

HOFFMAN-LAROCHE LABORATORIES, Nutley, New Jersey (02/1999-01/2000)

Senior System Lead Tester, Senior Business Analyst, Lotus Notes Web Development Team
Contributed to the successful development of a Lotus Notes Pharmaceutical marketing tracking and communication
application through the creation and execution of black box testing scenarios. Used Lotus Notes, intranet applications,
and web-based software to monitor the distribution of new software applications. Served as the primary architect of all
documentation and supporting test cases for troubleshooting of clinical trials, data warehouse applications, CFR-11
establishment, and data conversion system validation.

DUN & BRADSTREET, Parsippany, New Jersey (07/1998-02/1999)

Senior Project Leader, Senior System Lotus Notes/Web Tester, Senior Business Analyst
Served a lead project management and testing role for new version of a financial monitoring software product written in
C++. Successfully completed integration, regression, and user-certification testing, while engaging in the review and
approval of all logged procedures, team assignments, call center responses, and reports.

PRIOR WORK HISTORY

TIAA-CREF, New York, New York-,Project Team Lead/Senior Tester (06/1997- 06/1998). MERCK PHARMACEUTICALS,
Rahway, New Jersey,(05/1996-05/1997). Project Leader, LUCENT TECHNOLOGIES, METRIC PRODUCT TEAM, Warren,
New Jersey(04/1996-12/1996) Product Manager, AT&T International (1991-1986)

EDUCATION

COUNTY COLLEGE OF MORRIS

Business Administration

ROBERT MORRIS COLLEGE

Industrial Communications

PROFESSIONAL LICENSES AN D CERTIFICATIONS

Certified Project Management Professional since 10/2010 (#1372282) renewable 10/2019

President of Towson Estates Home Owners Association (2012-2014 & 2017-Ongoing) www.TowsonEstates.org

TECHNICAL PROFICIENCIES
Software and Development Applications
Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Project, Microsoft PowerPoint, Replicon, Clarity, Citrix,
Cognos, VBA, SAP, SharePoint, JIRA, Artemis, RoboHelp, RACF, PowerBuilder, Unanet, C++, Java, Oracle WebLogic,
PERL, xMetal, Documentum, ASP, WebSphere, Rumba, eRequester
Hardware Platforms
PC, Mac, Legacy Systems, AT&T Wireless Platforms, 5ESS, Tandberg Video Systems, NCPs, Cellular Equipment, Centrex,
Cisco/Polycom HDX E20/DX70/4000/9000
Contract Management
Program Management, Vendor Contract Management, RFP Generation, Contract Negotiations, Staffing
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Operating Systems
Microsoft Windows 7, 10, OS/2, MS-DOS, Mac OS X, ICRIS, CRIS, SOMS
Internet Technologies
Internet broadcasting, programming and radio management (Radionomy & Nobex), keyword placement, Twitter &,
Facebook marketing, Mobile app development (Google & Apple) www.TheBocX.com
Testing Tools
WinRunner, SQA Robot, Test Director