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in the system
harder if they received added
about their welfare and that
eople acting differently because
• Hawthorn effect: namely, that employees worked
attention, if they thought that managers cared
supervisors paid special attention to them. (Pe
they know that they are being Studied)
• Bank wiring room study:
• Organizations are a social environment, althoug
needs, we are motivated by being liked, respect
finding out where we belong.
• Human Relations: Satisfaction -----------> Perf
• If workers are happy workers, then you have hig
• The link between satisfaction and performance i
• Organizational Behavior: where people and orga
and organizations.
○ Individual differences: Everyone is differen
different.
○ People Persse (Perception): People are diffe
○ Hiring the whole person
○ Nature of people is motivated behavior: The
the people best and utilizes it.
○ Everyone has a desire for involvement: Every
bigger than themselves.(Self efficacy- the b
○ The value of people- people are not tractors
• Organizations are a social system
○ You have two systems:
§ Formal: Rules, regulations, policies.
§ Informal: Beliefs, assumptions, things th
○ Process approach: Break the organizations do
§ Planning
§ Organizing
§ Leading
○ Contingency approach: Looks at management an
used, there is no basic management
○ Productivity approach: tries to break down w
equations
§ Knowledge X Skills = Ability
§ Attitude X Situation= Motivation
harder if they received added
about their welfare and that
eople acting differently because
formance
gh performing workers. It is wrong
is nonexistent
anizations interact. Focus on people
rformance
onal resources= Organizational
ployee growth and development you
leads to more productivity
lytic data to help rise decisions.
urces
orkers to make sure the workers can