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Version 2018 (18.0)
September 2017
Copyright
Copyright © 2003-2017 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved.
Including software, documentation, file formats, and audiovisual displays; may be used pursuant to applicable software license
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product unless the Licensee has a valid signed license for this software product with Intergraph Corporation. If the Licensee has
a valid signed license for this software product with Intergraph Corporation, the valid signed license shall take precedence and
govern the use of this software product and Documentation. Subject to the terms contained within the applicable license
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The information and the software discussed in this document are subject to change without notice and are subject to applicable
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LIABILITY TO THE MAXIMUM EXTENT ALLOWED BY SAID LAW.
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Intergraph Corporation’s commercial-off-the-shelf software products, customized software and/or third-party software, including any
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and/or third-party software, or any derivatives thereof, obtained from Intergraph Corporation, its subsidiaries or distributors must not
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Designated Nationals List, and the United States Department of State Debarred List
(https://build.export.gov/main/ecr/eg_main_023148).
c. To any entity when Customer knows, or has reason to know, the end use of the software product, customized software,
Technical Data and/or third-party software obtained from Intergraph Corporation, its subsidiaries or distributors is related to the
design, development, production, or use of missiles, chemical, biological, or nuclear weapons, or other un-safeguarded or
sensitive nuclear uses.
d. To any entity when Customer knows, or has reason to know, that an illegal reshipment will take place.
Any questions regarding export/re-export of relevant Intergraph Corporation software product, customized software, Technical Data
and/or third-party software obtained from Intergraph Corporation, its subsidiaries or distributors, should be addressed to PPM’s
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and/or damages resulting to PPM or Hexagon Group Company from a breach by Customer.
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Intergraph®, the Intergraph logo®, Intergraph Smart®, SmartPlant®, SmartMarine, SmartSketch®,
SmartPlant Cloud®, PDS®, FrameWorks®, I-Route, I-Export, ISOGEN®, SPOOLGEN, SupportManager®,
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Microsoft, and Windows are registered trademarks of Microsoft Corporation. Oracle, JD Edwards,
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Other brands, and product names are trademarks of their respective owners.
CADWorx Design Review contains Autodesk® RealDWG by Autodesk, Inc., copyright © Autodesk, Inc. All rights reserved.
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extent that the Software Product contains RealDWG, and to the extent that the provisions herein relate to Licensee’s use of the
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Autodesk in addition to Intergraph. BricsCAD is a registered trademark of Bricsys NV. Chapoo is a registered trademark of Chapoo
NV.
Index ........................................................................................................................................................... 68
Conventions
Before reviewing this guide, it is important to understand the terms and conventions used in the
documentation.
Use the information below to identify the convention and the type of information.
[Product Folder] The CADWorx installation folder on your computer, for example,
C:\CADWorx. Substitute your installation folder anywhere this
notation is used.
Command Line Items that need to be typed in or appear at the CAD command
line.
Key + Key Key combinations for which you must press and hold down one
key and then press another, for example, CTRL+P or ALT+F4.
Technical Support
For the latest information on CADWorx Plant, visit Hexagon PPM (https://hexagonppm.com/).
For current on-line support information, including knowledge base, technical tips, and
downloads, visit Intergraph Smart Support (https://smartsupport.intergraph.com).
You can contact Hexagon PPM Technical Support or Sales:
CADWorx & Analysis Solutions Dealer Support
(http://www.coade.com/Support/Dealers.shtml) or CADWorx & Analysis Solutions General
Support (http://support.intergraph.com/Default.asp)
Sales E-mail: sales.cas.ppm@hexagon.com
In order to provide technical support, Hexagon PPM needs to know what version of CADWorx,
AutoCAD or BricsCAD, and what Windows you are using. To determine this information, follow
the steps outlined for the product you are using:
CADWorx Product Steps
Plant, P&ID, or Structure Run the CADWORXABOUT command. A dialog
box opens and displays the version information.
Close the dialog box to send the required
information to the CAD command line.
Copy the information from the command line, and
email it to Hexagon PPM.
Equipment or PV Fabricator Run the EQUIPABOUT command. A dialog box
opens and displays the version information.
Close the dialog box to send the required
information to the CAD command line.
Copy the information from the command line, and
email it to Hexagon PPM.
Internet Publisher Version information is displayed at the CAD command
line when you start the software.
Datasheets Click Help > About to display a dialog box that contains
the required information.
In addition to the information above, the table below lists the additional files that are usually
required to assist Hexagon PPM in resolving your technical issues:
PV Fabricator Email the CAD model drawing (DWG) files and PV Elite
input file (*.PVI).
CADWorx P&ID or CADWorx IP Email the complete P&ID project, which includes
Project.CFG, Database.TBL, Map.TBL, and all the
DWG, and MDB files. Usually, all of these files are
located in one folder.
If the project has many P&ID drawing files, indicate
which P&ID drawings and components you are
having issues with.
If you are experiencing database errors, include the
file [Product
Folder]\P&ID\System\Sql_Error_Log.TXT.
If you are emailing MDB files, use a compression
utility such as WinZIP. Most email servers have
restrictions on transmitting MDB attachments.
If you are attaching large or multiple files to your Smart Support Service Request, use a
compression utility such as WinZIP.
If you cannot attach your drawing files, then try to duplicate the issue in a new drawing with
as few components as possible. If the issue can be duplicated in a new drawing, attach the
duplicate drawing to Hexagon PPM.
For hardware lock issues, first verify that you have an Hexagon PPM hardware lock.
CADWorx Plant Professional, CADWorx P&ID, CADWorx P&ID Professional, CADWorx
Structure use the Hexagon PPM hardware lock for licensing. For more information, see
Licensing in the CADWorx Installation Users Guide or the CADWorx Structure Installation
Guide.
Error Messages
This section lists all the error and warning messages that you are likely to encounter. Error
messages are listed in numerical order by the error number.
Warning 1037
The CAESAR II pipe stress program has been detected on this computer but with a version
number prior to 3.23. Any CAESAR II file exported from CADWorx can only be analyzed on
version 3.23 or later.
Press Ctrl+C, after exiting this screen, to abort this operation. Otherwise the operation will
proceed, but the resulting file will not be processed by the detected version of CAESAR II.
Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.
Technical Support (on page 10)
Warning 1038
The CAESAR II pipe stress program has been detected on this computer but with a version
number prior to 3.24. The CAESAR II file name format (._A) given is for a post-3.24 file. The file
exported from CADWorx can only be analyzed on version 3.24 or later.
Press Ctrl+C, after leaving this screen to abort this operation. Otherwise the operation will
proceed, but the resulting file will not be processed by the detected version of CAESAR II.
Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.
Technical Support (on page 10)
Warning 1039
The CAESAR II pipe stress program has been detected on this computer but with a version
number prior to 4.00. A CAESAR II version 4.00 input file format was requested. The file
exported from CADWorx can only be analyzed on version 4.00 or later.
Press Ctrl+C, after exiting this screen to abort this operation. Otherwise the operation will
proceed, but the resulting file will not be processed by the detected version of CAESAR II.
Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.
Technical Support (on page 10)
4. If the CADWorx 64-bit Wrapper is registered with Windows, the following registry key will be
created:
HKEY_CLASSES_ROOT\TypeLib\{2B5BBD43-47C7-458C-B5FE-25F1DB2F9CE0}
3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error
5007&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ______%0dI am getting Error 5007). Intergraph CAS will respond to your
email with the codes to update your hardware lock. Please make sure to include the
following information in your email:
Your Name: _____________________
Your Company Name: _______________________
Codes generated from your hardware lock: _______________________
What version of CADWorx are you running: CADWorx Version _____
State in your email message that: I am receiving CADWorx Error 5007
4. After receiving the response from Intergraph, start the HL ESL Maintenance Utility. Click
on Enter ESL Re-Authorization Codes, and enter the codes provided in the email in the
text boxes, as shown in figure below.
Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA
Eastern Time.
Technical Support (on page 10)
3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5100
(Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Intergraph CAS
will respond to your email with the codes to update your hardware lock. Please make sure to
include the following information in your email:
Your Name: _____________________
Your Company Name: _______________________
Codes generated from your hardware lock: _______________________
What version of CADWorx are you running: CADWorx Version _____
State in your email message that: I am receiving
CADWorx Error 5007
4. After receiving the response from Intergraph, start the
HASP ESL Maintenance Utility. Click on Specify E-Mail
Authorization Codes, and enter the codes provided in the
email in the text boxes, as shown in figure below.
Emails are processed from Monday to Friday
between 8:00 AM and 5:00 PM, USA Eastern Time.
Technical Support (on page 10)
2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date
does not match the current date at your location, you must reset the Last Access Date.
3. To reset the date on the hardware lock, click on Generate Access Codes.
4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5100
(Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Please make
sure to include the following information in your email, Intergraph CAS will respond to your
email with codes to update your hardware lock.
Your Name: _____________________
Your Company Name: _______________________
Codes generated from your hardware lock: _____________________
What version of CADWorx are you running: CADWorx Version _____
State in your email message that you are receiving CADWorx Error 5100.
5. After receiving a response email from Intergraph, start the HL ESL Maintenance Utility.
Click on Enter ESL Re-Authorization Codes and enter the codes provided in your email in
the text boxes.
Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA
Eastern Time.
Technical Support (on page 10)
3. To reset the date on the hardware lock, click on Generate HASP ESL E-Mail Codes.
4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending
an email to icaslicenserequests@intergraph.com (see CADWorx Sales -
mailto:icaslicenserequests@intergraph.com?subject=I am getting CADWorx Error 5100
(Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name:
____________________%0dMy Hardware Lock Codes: ____________________%0dI am
running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Please make
sure to include the following information in your email, Intergraph CAS will respond to your
email with codes to update your hardware lock.
Your Name: _____________________
Your Company Name: _______________________
Codes generated from your hardware lock: _____________________
What version of CADWorx are you running: CADWorx Version _____
State in your email message that you are receiving CADWorx Error 5100.
5. After receiving a response email from Intergraph, start the HASP ESL Maintenance Utility.
Click on Specify E-Mail Authorization Codes and enter the codes provided in your email
in the text boxes.
Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA
Eastern Time.
Technical Support (on page 10)
The module of CADWorx is not allowed access with the hardware lock in use. Check
Module Access Flags on this hardware lock with the HASP ESL Maintenance Utility.
a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run
Pulse in the [Product Folder]\Support folder.
b. Click on Show ESL Data, and check which modules are active on the hardware lock.
If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only
reads date from one local hardware lock. Please remove one of the hardware locks and try
again.
If you are using both local and network locks, CADWorx always uses the local lock first. If
the module is not authorized on the local lock, you will get this error. CADWorx will not check
the network lock for modules if a local lock is plugged into the computer.
Technical Support (on page 10)
2. Verify that the security settings are appropriate for the license folder:
a. Stand-alone security configuration:
SYSTEM account and User account have Full Control access or
The local Everyone group has Full Control access
3. For CADWorx Steel, delete all files named CADWorxS.* except the CADWorxS.lic file. For
CADWorx Datasheets, delete all files named - CADWorxD.*, except the CADWorxD.lic file.
4. Start Steel_LM.exe or Datasheeet_LM.exe, and email the new Site Code to Intergraph
CAS.
Technical Support (on page 10)
2. After starting the program, retrieve the Site Code as shown on the following dialog. Click on
Copy to copy the number, and send an email.
L
Leica Hardware Lock Error Number 7501 •
67
P
Preface • 9
T
Technical Support • 10
W
Warning 1037 • 19
Warning 1038 • 19
Warning 1039 • 19
What's New in Error Numbers • 12