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DATE: 26.07.

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EX-NO:1 COMPANY CREATION

Aim:
To create company using Tally software

Procedure:
Step 1: Start – Programs—Tally Software

Step 2: Click Create Company

Step 3: Type the relevant data for the following field


Name
Mailing Name
Address
State
PIN Code
Telephone
Email Address
Currency
Maintain
Financial Year
Book Beginning from
Tally Vault Password
Use Security Control
Use Tally Audit Features ...etc

Step 4: After entered all the details, press enter to accept

Step 5: Now, Company is created

RESULT:

So the company is created and saved in tally

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DATE: 27.07.10
EX-NO:2 LADGER CREATION

AIM:

To create the ledger in Tally Software

Procedure:
Step 1: Start – Programs—Tally Software

Step 2: Click Select Company

Step 3: Gateway of Tally screen will open. Click Account info --- Ledger --- Create

Step 4: Enter the name of the ledger in the name field

Step 5: Select the corresponding group for the ledger in the “Under” field

Step 6: Press “enter” to save the ledger

Step 7: Press “ESC” after creation of the entire ledger

Step 8: Click Display for viewing all ledger

Step 9: Press “ESC” to close the tally window

RESULT:

So the ledger is created and saved in tally

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DATE: 09.08.10
EX-NO:3 Prepare a Profit and Loss Account and Balance Sheet

AIM :

To prepare a Profit and Loss Account and Balance Sheet

Procedure:

Step 1: Start – Programs—Tally Software

Step 2: Click Select Company

Step 3: Gateway of Tally screen will open. Click Account info --- Ledger --- Create

Step 4: Enter the name of the ledger in the name field

Step 5: Select the corresponding group for the ledger in the “Under” field

Step 6: Press “enter” to save the ledger

Step 7: Press “ESC” after creation of the entire ledger

Step 8: Click Accounting Voucher for entering transaction

Step 9: Enter the transaction in corresponding Voucher ( i.e., payment voucher, sales
Voucher, ..etc)

Step 10: After finished the entire voucher, press ESC to go back to the gateway

Step 11: Click Balance sheet, profit and loss A/c report to display the output

Step 12: Press “ESC” to close the tally window

RESULT :

Thus , the Profit and Loss Account and Balance Sheet is created.

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DATE: 16.08.10
EX-NO:4 CREATION OF STOCK GROUP, STOCK CATEGORY
GODOWN, UNITE OF MEASURE

Aim:
To create Stock group, Stock Category, Godown, Unit of Measure in Tally Software

Procedure:

Step 1: Start – Programs—Tally Software

Step 2: Click Select Company

Step 3: Gateway of Tally screen will open. Click inventory info --- stock groups ---
Create

Step 4: Enter the name of the stock group in the name field

Step 5: Select the corresponding group for the ledger in the “Under” field

Step 6: Press “enter” to save the stock group

Step 7: Press “ESC” after creation of the entire stock group

Step 8: Click Display for viewing all stock group

Step 9: Click stock category – enter the name and respected stock group

Step 10: Click godown – enter the name

Step 11: Click stock category – enter the name and respected stock group

Step 12: Click Unit of Measure– enter the unit and symbol

Step 13: Press “ESC” to close the tally window

RESULT :

Thus, Stock group, Stock Category, Godown, Unit of Measure are created in Tally
Software

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DATE: 23.08.10
EX-NO:5 CREATION OF STOCK ITEM

Aim:
To create Stock item in Tally Software

Procedure:
Step 1: Start – Programs—Tally Software

Step 2: Click Select Company

Step 3: Gateway of Tally screen will open. Click inventory info --- stock item ---
Create

Step 4: Enter the name of the stock item in the name field

Step 5: Select the corresponding Stock group, Stock Category, Godown &Unit of
Measure

Step 6: Enter the quantity, rate

Step 7: Press “enter” to save the stock item

Step 8: Press “ESC” after creation of the entire stock item

Step 9: Click Display for viewing all stock item

Step 10: Press “ESC” to close the tally window

RESULT :

Thus, Stock item is created in Tally Software

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DATE: 30.08.10
EX-NO:6 Find out Mean, Median, Mode

AIM:

To find out Mean, Median, Mode, SD & frequency distribution for the data given
below and also draw the relevant graph.

S.No Name of the student Gender UG Degree Percentage

1 Ravi Male BBA 56

2 Ram Male B.Com 78

3 Priya Female B.Com 69

4 Shakthi Female BBA 78

5 Aarthi Female B.Sc 89

6 Muthu Male B.Sc 86

7 Uma Female B.Com 67

8 Kalyan Male B.Com 82

9 Kavitha Female BBA 72

10 Kalai Female BBA 65

Procedure:
Step 1: Click Start – Programs – SPSS

Step 2 : Type all the variable in the variable view


Name, Gender, UG Degree, Percentage

Step 3: Select the type of variable, width, value, measure


Name – String – Nominal
Gender – Numeric – Values 1 male, 2 female – Nominal
UG Degree – Numeric - -- Values – 1 BBA, 2 B.Com, 3 B.Sc
Percentage – Numeric – Scale

Step 4: Enter the data in the data view in the corresponding variable column

Step 5 : Click Analyze – Descriptive Statistics – Frequencies

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Step 6: Select Gender, click ok

Step 7: Output for frequency will appear

Step 8: Click Analyze – Descriptive Statistics – Frequencies

Step 9:Click Statistics in frequencies dialog box – select Mean, Median, Mode, & SD

Step 10: click continue – click ok

Step 11: Output will appear & save the output

Step 12: Save the data file & close the SPSS window

RESULT:
The mean of given data is ....72.20
The median of given data is…75.00
The mode of given data is…78.00
The SD of given data is… 10.26104

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DATE: 06.09.10
EX-NO:7 DATA BASE DESIGN

AIM-: Data base design for the given questionnaire & a study on customer
satisfaction towards Utensil in Big Bazzare

Procedure:
Step 1: Click Start – Programs – SPSS

Step 2 : Type all the variable in the variable view


Name, Gender, UG Degree, Percentage

Step 3: Select the type of variable, width, value, measure


Name – String – Nominal
Gender – Numeric – Values 1 male, 2 female – Nominal
UG Degree – Numeric - -- Values – 1 BBA, 2 B.Com, 3 B.Sc
Percentage – Numeric – Scale

Step 4: Enter the data in the data view in the corresponding variable column

Step 5 : Click Analyze – Descriptive Statistics – Frequencies

Step 6: Select Gender, click ok

Step 7: Output for frequency will appear

Step 8: Click Analyze – Descriptive Statistics – Frequencies

Step 9:Click Statistics in frequencies dialog box – select Mean, Median, Mode, & SD

Step 10: click continue – click ok

Step 11: Output will appear & save the output

Step 12: Save the data file & close the SPSS window

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DATE: 13.09.10
EX-NO:8 QUESTIONNAIRE

A STUDY ON CUSTOMER SATISFACTION TOWARDS UTENSILS IN BIG BAZAAR AT


BANGALORE

1. Name:
2. Your Age: Please tick the relevant box

1) Less than 20 years 2). 21-30 years 3) 31-40 years 4) Above 40

3. Marital status:
1)Married 2) Unmarried
4. Gender:
1)Male 2)Female
5. Your family annual income:

1) less than Rs. 24,000 2) 25,000 - 1 lakh 3). 1 lakh – 3 lakh 4) Above 3 lakhs

6. Educational Qualification:

1) HSC 2) Under Graduation 3)Most Graduation 4)Others

7. Occupation:
1) Pvt Employee 2)Govt Employee 3)Business 4)House wife

8. Family Type:
1)Joint 2)Nuclear
9. How did you know about Big bazaar?

1)Recommended by friends 2)Through Advertisement 3)Reduction Offer


10. How often do you shop?
1)Once in a week 2)Fortnightly 3)Once in a month

11. Do advertisement and promotion influence your shopping decision?


1)Yes 2) No
12. Which form of advertisement do you think is most effective?
1) Television Radio 2) News Paper 3) Banners 4)Wall Painting 5)Window

Display
13. For how long you have become a consumer to Big Bazaar?
1) < 2 yrs 2) 2 to 5 yrs 3) 5 to 10 yrs 4) >10 yrs

14. What was the reason for your loyalty?

1) Price 2)Quality 3) Service

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Please tick the appropriate box to indicate your degree of satisfaction

15. Quality of the Utensils

Q:No Dimensions Excellent Very Good Average To be


Good improved
15a Quality of utensils in Big
Bazaar
15b Design of the Utensils
15c Copper bottom Utensils
15d Utensils with Heat proof
handle
15e Life of the products

16 Variety of the Utensils

Q:No Questions Strongly Agree Neither Disagree Strongly


agree Agree or disagree
Disagree
16a Variety of Kitchen utilities
available in big bazaar
16b Variety of storage &
containers utilities available
in big bazaar
16c Variety of casseroles
available in big bazaar
16d Variety of serve ware
available in big bazaar
16e Variety of Pressure Cookers
available in big bazaar

17 Service

Q:No Dimensions Excellent Very Good Average To be


Good improved
17a Credit Card service
17b Package of Utensils
17c Exchange of Utensils if
needed
17d Parking area

18 Brand

Q:No Dimensions Excellent Very Good Average To be


Good improved
18a Brand image of Big Bazaar
18b Brand awareness of Big
Bazaar
18c Brand loyalty of Big Bazaar

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19 Responsiveness

Q:No Dimensions Excellent Very Good Average To be


Good improved
19a Employees give us special
attention
19b Employees are polite and
patient
19c My requests are handled
promptly
19d Employees give me good
information according to my
needs
19e Employees’ knowledge
speed up my selection
19f The Employees have
enough expert information
in Utensils at Big bazaar

20 Price

Q:No Questions Excellent Very Good Average To be


Good improved
20a Costs of the Utensils in Big
bazaar
20b Comparing with
Competitors
20c Discount offered by big
bazaar
20d Value Pricing in big bazaar
20e Overall satisfaction of price

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DATE: 27.09.10
EX-NO:9 DESCRIPTIVE ANALYSIS

AIM-: To calculate mean, median, Mode, frequency distribution , cross tab for the
data set ex. 7 for all the variable and also to draw relevant graph for each variable.

Procedure:
Step 1: Click Start – Programs – SPSS

Step 2 : Type all the variable in the variable view


Name, Gender, UG Degree, Percentage

Step 3: Select the type of variable, width, value, measure


Name – String – Nominal
Gender – Numeric – Values 1 male, 2 female – Nominal
UG Degree – Numeric - -- Values – 1 BBA, 2 B.Com, 3 B.Sc
Percentage – Numeric – Scale

Step 4: Enter the data in the data view in the corresponding variable column

Step 5 : Click Analyze – Descriptive Statistics – Frequencies

Step 6: Select Gender, click ok

Step 7: Output for frequency will appear

Step 8: Click Analyze – Descriptive Statistics – Frequencies

Step 9:Click Statistics in frequencies dialog box – select Mean, Median, Mode, & SD

Step 10: click continue – click ok

Step 11: Output will appear & save the output

Step 12: Save the data file & close the SPSS window

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DATE: 27.09.10
EX-NO:10 Chi-Square Test
AIM:

1) Using Chi-Square test , analyze the gender ( Qno: 4) and the various form of
advertisement( Qno:12) using the data set (Ex:5) and write the interpretation for the
test

Procedure:
Step 1: Click Start – Programs – SPSS

Step 2 : Click Analyze – Descriptive Statistics – cross tab – click statistics – select
Chi-square

Step 3: Select age groups and form of advertisement and click ok

Step 4: Output will appear & save the output

Step 5: Save the data file & close the SPSS window

In the output screen, check the Sig value

RESULT:

The sign value of chi-square at 1% significant level is .283

ITERPRETATION:

If the Sig is less than .01, then null hypothesis is reject at 1% significant level
If the Sig is greater than .01, then null hypothesis is accept at 1% significant level

Since sign value is .283 which is greater than .01 therefore null hypothesis is accepted
i.e the gender and the various form of advertisement are related with each other.

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DATE: 04.10.10
EX-NO:11 HYPOTHESIS FORMULATION AND ANOVA ANALYSIS

AIM:

1) Using ANOVA, analyze the no: of years of buying the product ( Qno: 13)
and degree of satisfaction level of the quality of the utensil ( Qno: 15) using
the data set (Ex:5) and write the interpretation for the test
2) Using ANOVA , analyze the no: of years of buying the product (Qno: 13) and
degree of satisfaction level of the Variety of the Utensils (Qno: 16) using the data set
(Ex:5) and write the interpretation for the test

PROCEDURES:
Step 1: Click Start – Programs – SPSS

Step 2 : Click Analyze—compared means – One – way ANOVA

Step 3: Select no: of years of buying the product and degree of satisfaction level of
the quality of the utensil and click ok

Step 4: Output will appear & save the output

Step 5: Save the data file & close the SPSS window
In the output screen, check the Sig value

RESULT:

The sign value of ANOVA at 1% level of significance is 0.818 & 0.981

ITERPRETATION:

Null Hypothesis: There is no significance difference between no: of years of buying


the product with regard to the degree of satisfaction level of the quality of the utensil
advertisement
Alternative Hypothesis: There is significance difference between no: of years of
buying the product with regard to the degree of satisfaction level of the quality of the
utensil advertisement

Since the sig value is 0.818 &0.918 both are near to 1 so the hypothesis is highly
accept. i e the no: of years of buying the product and degree of satisfaction level of
the quality of the utensil and the no: of years of buying the product and degree of
satisfaction level of the Variety of the Utensils are related to each other.
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DATE: 11.10.10
EX-NO:12 HYPOTHESIS FORMULATION AND CORRELATION

AIM:
1) Using correlation analysis , analyze the income level (Qno: 5) and degree of
satisfaction level of the quality of the utensil using the data set (Ex:5) and write the
interpretation for the test

2) Using correlation analysis , analyze the income level (Qno: 5) and degree of
satisfaction level of the variety of the utensil using the data set (Ex:5) and write the
interpretation for the test

PROCEDURES:
Step 1: Click Start – Programs – SPSS

Step 2 : Click Analyze – correlate --- bivariete

Step 3: Select no: the income level and degree of satisfaction level of the quality of
the utensil and click ok

Step 4: Output will appear & save the output

Step 5: Save the data file & close the SPSS window

In the output screen, check the Sig value

RESULT:

The sign value of CORRELATION is -0.376 & -0.269

ITERPRETATION:
Null Hypothesis:
There is no correlation between income level and the degree of satisfaction level of
the quality of the utensil
Alternative Hypothesis:
There is no correlation between income level and the degree of satisfaction level of
the quality of the utensil

Since the sig value is -0.376 & -0.269 which is negative so there is no correlation

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between the income level and degree of satisfaction level of the quality of the utensil
and the income level and degree of satisfaction level of the variety of the utensil.

DATE: 19.10.10
EX-NO:13 HYPOTHESIS FORMULATION AND T-TEST

AIM:
1) Using T-test, analyze the gender (Qno: 4) and degree of satisfaction level of the
quality of the utensil using the data set (Ex:5) and write the interpretation for the test

PROCEDURES:
Step 1: Click Start – Programs – SPSS

Step 2 : Click Analyze – descriptive— statistics—T- test

Step 3: Select the gender and degree of satisfaction level of the quality of the utensil
and click ok

Step 4: Output will appear & save the output

Step 5: Save the data file & close the SPSS window

In the output screen, check the Sig value.

RESULT:

The sign value of T-TEST at 95% Confidence interval of the difference is Lower-
1.2599 & 2.3799 , Upper 1.7401 & 3.7201

ITERPRETATION:

Null Hypothesis:
There is no significance difference between male and female with respect to the
degree of satisfaction level of the quality of the utensil
Alternative Hypothesis:
There is significance difference between male and female with respect to the degree
of satisfaction level of the quality of the utensil

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