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Six sigma is a technique and philosophy which is used to remove and resolve buisness problems
and difficulties in easy way and efficiently.
Problem
There is a medical store in a city which was not so popular when it started but with the passage
of time the store become instant hit and their customers increases dramitacally.
They also opened their new branches in different areas of the city.
One problem which the management of medical store is facing is that the the billing system is
manual. Worker just write the price and details of the medicene on a paper and hand it over to
the customer.
Another problem is that the store do not have the database which have all the record of
medicene and products avaliable in the store. If a customer ask worker about different medicene
then the worker have to search all the racks and drawers for that medicene.
Last problem is that the medical store have different branches all over the city and they are not
connected with each other. When one branch have some problem they have to contact with
other branch to find the solution so if they are not connected then they can't do nothing about
it.
Solution
Solving the problem with the help of six sigma technique.This technique have eight steps which
are following.
1- Subject
2-Target
3-Analysis
4-Solution
5-Execution
6-Planning
7-Checking
8-Maintainence
Subject
Target
Target is to make the medical store more effecient and provide more serivces to customers
and staff of the store.
Analysis
When cashier give reciept to customer which is hand written and that hand written reciept is
not saved in any document or file so when the customer comes to return the medicene or
any product then the casheir do not know the exact date and time of purchase.
The branches of medical store are not connected with each other.
Solution
The management decided to arrange a meeting with all branch managers and workers to
solve these issues.
Planning
·12 Tell the software house to make the system user friendly
Execution of plan
·16 Tell them about all the items which are present in the store
·17 Finally tell them about all the locations of branches to make them
interconnected
Checking
·19 Ask the computer operator to check the system weather it works or not
·20 Ask the computer operator to check the system weather if the system is
working effieciently or not
·21 Finally check that all the branches are conntected or not
Maintainence
·23 Update the database when new products comes in the store