EBUSINESS STRATEGIES

Webinar Series

Smart Buildings + Intelligent Solutions

Enable the high-performance workplace

Presenter:
Bob Sawhill, CFM
Housekeeping
• 45 Minute Presentation; 15 Minute Q&A
• Phone lines are muted
• Send all questions through Chat as follows:
– Go to drop down box at top
– Click on “Chat”
– Open Window
– Type question
– Send to Susan Spiers
• Presentation will be uploaded Wednesday on - www.askebiz.com
• Brief evaluation will follow by email
Bob Sawhill, CFM
Practice Lead, Facility Management
EBUSINESS STRATEGIES

35 years in Workplace Management:

• Strategic Facility Planning, Industrial Engineering, Facility Project Management
• Workplace Management Technology Experience:
– Integrated Workplace Solutions Project Manager, Consultant
– IT Program Manager – RE & Workplace Services
– Software Product Manager, Strategist

Professional Association Involvement:

• Certified Facility Manager (CFM)
• IFMA - Chapter President, Information Technology Council leadership
• Open Standards Consortium for Real Estate (OSCRE) Workgroups
• Instructor & Guest Lecturer at Cal State University’s FM Program Course

Past Employers:
Hewlett-Packard, IBM-TRIRIGA, Tektronix, Lockheed, Memorex, USAA
EBUSINESS STRATEGIES
Webinar Series

Smart Buildings + Intelligent Solutions

Enable the high-performance workplace

Presenter:
Bob Sawhill, CFM
Topics Overview

Smart buildings that foster 
Envision
intelligent solutions 

Strategies to drive a
Enable
high‐performance workplace

Leading practices that deliver 
Evolve
optimal transformations 
Learning Objectives
• Understand what a smart building is, and its value
contribution to achieve a high-performance workplace.

• Discover the potential of smart buildings, intelligent

infrastructure and connected communities, and learn
how technology enables leading practices.

• Recognize barriers to success and learn how to manage

successful solutions in a complex, inter-connected, and
cross-functional building technology deployment.
What’s your current situation?

• Do you know how your building is performing?

• Is your building working for you?
• Are the lights on, and nobody’s home?
Are your buildings smart?
Are you in the know?

• What do you know about your building’s performance?

• How do you know your building is operating as efficiently as
possible?
• How do you know there are issues with building operations?
• If your energy cost were to increase 20%:
– Would you know why?
– When would you even know about there was a problem?
• How do you maintain an “energy neutral” future?
Do your buildings create value ?
Are they a strategic asset, or operating expense?

• What do they do to enable workforce productivity?

• How do they optimize asset utilization?
• Do they protect your assets and people?
• Are you buildings serving triple bottom-line?
– people, profit, planet
– environmental sustainability

• What can they do to create new value-add?

– New services in a new way?
– New revenue opportunities?
Business Drivers for Intelligent Solutions

• Reduce Total Cost of Ownership
Financial
• Improve productivity
Performance • Generate revenue

• Optimize operations
Business
• Streamline Services
Process • Enable business intelligence

• Enable mobility & flexibility
Stakeholders
• Provide safety and comfort
& Workforce • Balance work‐life

• Environmental sustainability Create Value

Community
• Social responsibility
Citizen • Brand recognition
Disruptive technologies drive change

Intelligent Infrastructure

• Pervasive connectivity
– Wireless
– Smart devices
– Smart assets
– RFID

• Ubiquitous computing
– the Cloud
– Virtualization
– Mobile devices
IFMA’s 2011 Top 10 Trends & Outlooks
1. Sustainability
2. Complex Building Technology
3. Economic Recession & Aging Buildings
4. Preparedness
5. Quantity and Complexity of FM Data
6. Finding Top Talent
7. Elevating The FM Profession
8. Evolving Skill Set and Business Acumen
9. Enhancing Workplacev Productivity
10. Changing Workplace
What is smart building?
Defined as:
“A building and its infrastructure providing the owner, operator and
occupant with an environment that is flexible, effective, comfortable and
secure through the use of integrated technological building systems,
communications and controls.”

a.k.a.
• Intelligent Building
• Smarter Building
• i-Building
• Connected Real Estate
• High Performance Building
Next Generation Building Infrastructure

Smart buildings that foster 
Envision
intelligent solutions 

Strategies to drive a
Enable
high‐performance workplace

Leading practices that deliver 
Evolve
optimal transformations 
Smart Building’s Solution Architecture

• Information, Intelligence
– Optimize operations
– Enable business

• Connected Components
– Instrumentation, sensors, meters
– Smart devices, assets

• Building Network
– Converged IP Framework
– The 4th Utility
Building Network – the foundation
• Building Information Network
– The 4th utility - connectivity
– Replace disparate wiring with
one converged IP network
– Wired & wireless

• Converged Environments
– Voice, Video, Data
– Integrated Communications
– Building Systems
– Life-safety & security

• Pervasive Connectivity
– Anywhere, anytime
– The Cloud

internet
Smart Devices, Instruments, Assets …
• Mobile Smart Devices
– Personal and business tools

• Instrumented Buildings
– Sensors, meters
– BAS, controllers, actuators
– Video cameras

• Intelligent Assets
– Asset Management Tags
– RFID
– Internet of things
Machine to Machine (M2M)
Efficient Building Performance
Energy Management
BENEFITS
HVAC Building performance
 Environmental sustainability
Lighting  Safety & security 
 Occupant comfort/wellness 
Elevators  Business flexibility

Fire, Life-safety
Access & Security
Water
24/7 Monitoring
FM effectiveness
 Streamlined operations
 Reduced costs
 Reduced energy
 Improved services

internet
 Effective Workforce Enablement
BENEFITS High-speed Internet

Workforce effectiveness Wireless Connectivity

 Collaboration & interaction
 Mobility VPN Access
 Retention & attraction
 Productivity IP Telephony

Smart Devices/Phones
FM effectiveness
 Reduced costs AV Conferencing
 Improved space utilization
 Simplified management Interactive Media
 Increased services opportunities
Digital Signage

internet
Smart Building Integration
Energy Management High-speed Internet

HVAC Wireless Connectivity

Lighting VPN Access

Elevators IP Telephony

Fire, Life-safety Smart Devices/Phones

Access & Security AV Conferencing

Water Interactive Media

24/7 Monitoring Digital Signage

internet
Centralized Management and Remote Services

weather data

Smart grid
Smarter City / Connected Community
Smart Cities – Central Control Center

• Rio de Janeiro –
Smart Building’s Solution Architecture

• Information, Intelligence
– Optimize operations
– Enable business

• Connected Components
– Instrumentation, sensors, meters
– Smart devices, assets

• Building Network
– Converged IP Framework
– The 4th Utility
 BIG Data Challenges

Source: IBM Software, Thought Leadership White Paper
Harness the value of big data to build smarter infrastructures
Transform the management of facilities and assets—and ultimately, the business—using big data analytics
Smart Buildings BIG Data and Analytics

Do the math…
Thousands of end‐points 
• Assimilate Millions of transactions per day

Continuous Commissioning
• Analyze Fault Detection & Diagnostics
Alarm Management

• Act Focused Priorities
Prompt Action
Data‐driven decisions
Information – Building Intelligence
Analysis
Alarm Management & Prioritization
Getting your building to work for you

Smart buildings that foster 
Envision
intelligent solutions 

Strategies to drive a
Enable
high‐performance workplace

Leading practices that deliver 
Evolve
optimal transformations 
Business Drivers for Intelligent Solutions

• Reduce Total Cost of Ownership
Financial
• Improve productivity
Performance • Generate revenue

• Optimize operations
Business
• Streamline Services
Process • Enable business intelligence

• Enable mobility & flexibility
Stakeholders
• Provide safety and comfort
& Workforce • Balance work‐life

• Environmental sustainability Create Value

Community
• Social responsibility
Citizen • Brand recognition
 High-Performance Workplace
• Management support • Energy efficient
• Knowledge  processes • Water efficient
• Capability maturity • Indoor  quality
• Operational excellence • Optimal occupancy
Engaged Sustainable
Workforce Facilities

Technology Intelligent
Enablers Infra-
structure
• Info Management • Smart devices
• Knowledge/social sharing • Smart buildings
• Service Management • Pervasive connectivity
• Orchestration • Anywhere computing

Adapted/improved concepts from High –performance Workplace by Saibal Das Chowdhury 
Intelligent Infrastructure

Disruptive technologies

• Pervasive connectivity
– Wireless
– Smart devices
– Smart assets
– RFID

• Ubiquitous computing
– the Cloud
– Virtualization
– Mobile devices
Case Study: GSA Headquarters, 1800 F Street
Smart Workplace Occupancy + Intelligent Building
• Challenge:
– Aging Inefficient Building
– Federal Mandates & Initiatives: RE reductions,
environmental sustainability, flexible workplaces

• Solution:
– Workplace Transformation
• Office Hoteling & Mobility Solutions
– Intelligent Building Upgrade
– Integrated Solutions
• Hoteling reservations system linked to building and phone systems
• Check-in to room/zone via security system or mobile app
• Phone routed to room, lights on, HVAC on …

• Expected Results:
– Reduce space and associated operating cost by 50%
– Reduce Energy cost and Carbon Footprint by > 50%
– Increase employee productivity
GIS inside
Sensing Occupancy via Wi-Fi
GIS inside
Analyze occupancy, Assist the occupant
• Monitor real-time occupancy
• Analyze occupancy trends
– Graphical floor plan heat maps
– Time-based charts

• Indoor navigation & routing

Case Study: Microsoft’s Smart Campus
A data-driven software solution
• The Challenges
– Buildings built in various eras
– Lacked systems & equipment standards
– Hardware “rip & replace” infeasible
• Excessive cost
• Occupant disruption and displacement

• Key Objectives
– Reduce energy consumption
– Focus resources

• Design Approach
– Data-driven software solution with Microsoft partners
– Collect & aggregate relevant data
– Utilize industry-leading analytics to identify savings
– Display information in a usable form with actionable insights
– Centralize monitoring operations Visionary : Darrell Smith
– Engage the organization Director of Facilities 
– Avoid disruptive change and Energy,  Microsoft

Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx
Case Study: Microsoft’s Smart Campus
Data-driven software solution
• The Solution
– Scope and deployment
• From Lab, to 13 buildings, to entire campus
• 125 buildings, 30,000 pieces of equipment
– Data volume
• 2,000,000 data points
• 500 million data transaction per day
– Analytics
• Fault Detection & Diagnostics (FDD)
• Alarm Management
• Energy Management

Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx
Case Study: Microsoft’s Smart Campus
Data-driven software solution
• The Results
– Value-add practices enabled
• Continuous commissioning
• Prioritized notifications and insights
• Building energy analysis and optimization

– The statistics:
• 48% of faults corrected in 60 seconds
• >10,000 work orders per month
• 6-10% energy savings per year

– Corporate Benefits
• Energy cost savings and 18 month payback
• Industry Recognition
• Potential product and revenue stream

Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx
Cisco Connected Workplace
• Challenge:
– Provide a productive workplace for mobile workers
– Obtain cost savings and environmental sustainability

• Solution (Cisco connected Workplace):

– Re-designed workspace
– Cisco converged network & communications
• VoIP Telephony
• Video- conferencing

• Results:
– Reduce energy consumption
(58% reduction Watts/person)
– Increase space utilization
(42% space reduction)
Data Center Monitoring - SynapSense
Data Center Monitoring - SynapSense
Radio Frequency Identification (RFID)

Health-care example:
• Inventory
• Mobile equipment
• Patients
• Personnel
• Services
Achieve the right results

Smart buildings that foster 
Envision
intelligent solutions 

Strategies to drive a
Enable
high‐performance workplace

Leading practices that deliver 
Evolve
optimal transformations 
What are the implementation challenges?

• It’s not the technology …

• It’s delivery process & stakeholder adoption:

– Traditional AEC Project Management
– Design/Build processes and team roles
– Late adopters, lack of competencies
– Resistance to change
Quote:

“Rapidly evolving electronic technologies are

encouraging both owners and occupants to
reach for the latest technologies, yet the
building and construction industry seems
strangely reluctant to respond.”

From: Technology Roadmap for Intelligent Buildings

by Continental Automated Buildings Association (CABA)
Challenges & Barriers …
• Overall: gap in Smart Building knowledge
– Lack of awareness or understanding of the value propositions
– Don’t know what you don’t know, or don’t know that you don’t know

• Facility Management (CRE ) and IT organization alignment

– Operate in functional silos, inadequate strategic alignment
– Bring IT into building design too late
– Methodologies and process lack integration

• Developer reluctance:
– Prefers lower initial cost, over total cost of ownership
– Perception of higher cost and unproven technologies

• Responsibility, liability, and problem resolution:

– More complex with a converged infrastructure and integrated system
… Challenges & Barriers
• Architect/Engineer/Construction (AEC) industry slow to respond:
– Relatively traditional, conservative, late adopters
– Reluctant to respond, slow to embrace technology

• Design Team methodology paradigm shifts:

– Difficulty in agreeing on approach, coordination, and
integration amongst disciplines.
– Specs organization not oriented to Smart Buildings
– Lack of qualified designers and contractors

• Construction Process Change:

– Resistance to change from traditional specialty trades to consolidated systems

• Supplier Cooperation & Coordination:

– Lack willingness to cooperate with each other
– Proprietary protocols
Solutions, keys to success

• Strategic Alignment

• Change Management

• Project Management

• Design Integration

• Technology Roadmap
Strategic alignment drives value
• Driven by Business value and performance
– Both productivity effectiveness and operations efficiency
– Financials focus on Total Cost of Ownership (full lifecycle)
– Image & brand recognition - environmental sustainability

• Develop partnerships and bridge silos

– Integrated IT and FM is critical to success
– Aligned corporate services: FM, IT, HR, Procurement, Finance, …
– Include all stakeholders: Owner/occupier, AEC, consultants, suppliers, …

• Establish an i-Building Center of Excellence

– Programs to foster expertise and process improvement
– Governance and standards oversight

• An evolution; not a revolution

– Learn and improve: “crawl, walk, run”
– Set realistic expectations
Change Management fosters success
• Evangelize awareness, knowledge, and value propositions
– Cultivate Smart Building champions
– Establish Communities of Practice to enable knowledge sharing
– Leverage consultants, professional organizations, and trade unions

• Embrace a Change Management program

– Establish the role, develop the skills
– Support all stakeholders

• Skills development
– The organization and the individual

• Communicate, communicate, communicate

– Inform, promote, share
Smarter Project Management delivers
intelligent solutions
• Strategy and Project Charter phase
– Principles and integrated approach
– Leadership, coordination, collaboration, information sharing
– Roles, responsibilities, and scope of services/systems
• Technology coordinators and IT solution architects
• Traditional AEC roles, shared responsibilities and accountability

• Improve project process, leverage best-practices

– Example: AIA Integrated Project Delivery Guide
• Legal/Risk Management
– Joint-liability, multi-party, contracts and warrantees:
• Ensure interoperability, reliability, and overall system performance
• Pre-defined testing and validation procedures
• See AIA’s Integrated Project Delivery contracts
– Project Risk Management: develop mitigation & contingency plans
Integrated design builds the right solution
• Special technology roles and coordination
– Establish an Intelligent Building CTO/CIO
(central design roles: technology solution architect, lead integrator)
– Integrated design team
• Collaboration and sharing
– Cross-functional communications and shared tools (i.e. project portal)
– Common design methodology and design tools (i.e. BIM model)
– Sharing of confidential, proprietary, or sensitive information
• Business and functional requirements
– Design team must understand business needs of owner/occupier
• Organization of design specifications
– Adopt newer building specification standards that break-out:
Communications and Integrated Automation (i.e. MasterFormat 2010)
– Adopt BIM models and utilize IFM, Omni-class, and COBie standards
Smarter technology roadmaps optimize
interoperability, reliability and scalability
• Strive for single integrated communications infrastructure
– Converged IT Network foundation
– Building Automation Systems, Life-safety systems

• Leverage technology to deliver additional value

– Deliver the workplace in new ways to enable the workforce
– Optimize performance with business intelligence and analysis
– Think outside of the walls: Smart Grid, Smart Communities

• Create a design criteria foundation and governance process

– Clearly define systems and design responsibilities
• Further information; see CABA publications:
– “Technology Roadmap for Intelligent Buildings”
– “Best-Practices Guide for Evaluating Intelligent Building Technologies”
• Adopt industry interoperability standards and protocols
– See following slides …
Technology standards & protocols
• Building Management System (BMS) integration
– Building Automation and Control Networks (BACnet)
– LonWorks networking platform
– Object Linking and Embedding for Process Control (OPC)
– Modbus communications protocol
– Simple Network Management Protocol (SNMP)

• Internet Protocols (IP)

– IPv4 to IPv6
– open standards: SOAP and XML.

• Emerging standards:
– Open Building Information Exchange (oBIX)
– OPC Unified Architecture (OPC-UA)
Standards & Protocol Groups;
list of standards organizations monitored by CABA.org

• 1394 Trade Association (1394ta) • IEC/ISO JTC1 SC25 Working Group 1 - Home Electronic
• 802.15.4 System (HES)
• Association of Home Appliance Manufacturers (AHAM) • IEEE 1621, IEEE P1675
• The ATM Forum • Jini
• BACnet International • KNX Association
• Bluetooth Special Interest Group • LonMark International
• CableLabs • Multimedia over Coax Alliance (MoCA)
• DALI • NEMA - National Electrical Manufacturers Association
• Digital Living Network Alliance (DLNA) • Open Building Information Xchange (oBIX)
• The Broadband Forum • The Open Mobile Alliance
• Echonet Consortium • OSGi Alliance
• Ethernet Users Alliance • Orthogonal Frequency Division Multiplexing (OFDM)
• High-Definition Audio-Video Network Alliance (HANA) Forum
• Home Audio Video Interoperability (HAVi) • R7 - Consumer Electronics Association (CEA)
• Home Gateway Initiative • Security Industry Association (SIA)
• HomeGrid Forum • The Application Home Initiative (TAHI)
• Home Phoneline Networking Alliance (HomePNA) • Telecommunications Industry Association (TIA)
• HomePlug Powerline Alliance • UPnP Forum
• Insteon • WiMedia Alliance
• International Packet Communications Consortium • Wi-Fi Alliance
• ZigBee Alliance
• Z-Wave Alliance
Summary

Smart buildings that foster 
Envision
intelligent solutions 

Strategies to drive a
Enable
high‐performance workplace

Leading practices that deliver 
Evolve
optimal transformations 
Business drivers and value creation

• Reduce Total Cost of Ownership
Financial
• Improve productivity
Performance • Generate revenue

• Optimize operations
Business
• Streamline Services
Process • Enable business intelligence

• Enable mobility & flexibility
Stakeholders 
• Provide safety and comfort
&  Workforce • Balance work‐life

• Environmental sustainability Create Value

Community
• Social responsibility
Citizen • Brand recognition
 High-Performance Workplace
• Management support • Energy efficient
• Knowledge  processes • Water efficient
• Capability maturity • Indoor  quality
• Operational excellence • Optimal occupancy
Engaged Sustainable
Workforce Facilities

Technology Intelligent
Enablers Infra-
structure
• Info Management • Smart devices
• Knowledge/social sharing • Smart buildings
• Service Management • Pervasive connectivity
• Orchestration • Anywhere computing

Adapted/improved concepts from High –performance Workplace by Saibal Das Chowdhury 
Smart Building Integration
Energy Management High-speed Internet

HVAC Wireless Connectivity

Lighting VPN Access

Elevators IP Telephony

Fire, Life-safety Smart Devices/Phones

Access & Security AV Conferencing

Water Interactive Media

24/7 Monitoring Digital Signage

internet
Smart Building’s Solution Architecture

• Information, Intelligence
– Optimize operations
– Enable business

• Connected Components
– Instrumentation, sensors, meters
– Smart devices, assets

• Building Network
– Converged IP Framework
– The 4th Utility
Solutions to challenges & barriers

• Strategic Alignment

• Change Management

• Project Management

• Design Integration

• Technology Roadmap
 Green i-Buildings Get Results: REDUCE

CO2 Energy Water Space 

Emissions Use Use CO2/person

36% 37% 40%

63%

• Drive green performance

• Improve utilization to reduce space
Source: adapted slide from US Green Building Council & HP Mobility Mandate IFMA WW
Smart Buildings INCREASE performance

High‐performance
Workplace
Workforce  optimization
effectiveness

Operations 
efficiency
Where do you stand?

• Do you know how your building is performing?

• Is your building working for you?
Evolve: to intelligent solutions

Evolution

V
a
l Predict
u
e ‐ Forecast & Anticipate
Optimize ‐ Predictive Modeling
‐ Real‐time Analytics ‐ Scenario Planning
Manage ‐ Decision Making
‐ Monitoring ‐ Benchmarking
‐ Historical Reports
‐ Alerts

Maturity & Sophistication

 Contact Information
Bob Sawhill – Bob.Sawhill@ebsllc.com – 530‐878‐7619
Susan Spiers – Susan.Spiers@ebsllc.com – 612‐859‐0165
1‐888‐647‐Ebiz
Additional Learning Resources
• Continental Automated Buildings Association (CABA)
http://www.caba.org/
• Automated Buildings
http://www.automatedbuildings.com/
• Engineered Systems Magazine
http://www.esmagazine.com/
• BACnet International
http://www.bacnetinternational.org/
• LonMark
http://www.lonmark.org/
• Echelon
http://www.echelon.com/
• OASIS Open Building Information Exchange (oBIX)
https://www.oasis-open.org/committees/tc_home.php?wg_abbrev=obix
• AIA Integrated Project Delivery & Contracts
http://network.aia.org/centerforintegratedpractice/home/
• IBM Smarter Buildings
http://www.ibm.com/smarterplanet/us/en/green_buildings/nextsteps/index.html
• Cisco Smart + Connected Real Estate
http://www.cisco.com/web/strategy/trec/smart_connected_real_estate.html
About EBUSINESS STRATEGIES
EBUSINESS STRATEGIES
Webinar Series

Smart Buildings + Intelligent Solutions

Enable the high-performance workplace

Presenter:
Bob Sawhill, CFM