5 steps to succeed SLAs

compliance in Project
Management
May 30, 2017 Thaignée Pereda

As foundational arrangements with customers, SLAs are a resourceful system to manage

customers’ expectations and satisfaction. By setting them properly, it is possible to
identify outages or performance issues. Even if SLAs were originally oriented to service
networks, they have now spread to IT Operation Management and Project
Management in order to help measure and justify the figures.

Importance of IT in SLAs
Compliance

To meet all the demands associated with this SLAs compliance, IT teams need to
automate as many support and development tasks as possible. For this reason, the
pressure on IT organizations to provide faster and more efficient services to allow
systems run without interruptions has been steadily increasing.

The integration of IT plays a significant role in SLAs compliance since it optimizes not
only the gathering and review of data but also the time segmentation and calculation of
overall performance percentage. This leads to a greater experience when it comes to
calculating if your SLAs compliance percentage is at risk, missed or just less than the
value specified.

Whether a company merges, grows or experiences a sudden higher demand, in Project

Management, it is mandatory to forestall scenarios in this new business context or
market alternatives to anticipate risks and operational capabilities through intelligent
analysis and exposure to short-term improvements.

Integration of IT for SLAs

Compliance

Nowadays, with the advances of workload automation solutions, it is more feasible for
commercial services to support their processes on a technological infrastructure,since
they provide the option to manage plenty resources in real time to optimize the data
analysis and tasks execution.
Counting on the right IT operation management software adds value to your company,
as it enhances its productivity and disposal. Modern tools like BMC Control-Mpotentiate
your workflow with the main purpose of helping SLAs Compliance by following 5
essential procedures:

1. Providing a wider view of the

company assets:
Whether it is based on a platform, application or database, it gathers relevant information
through an up-to-date interface that manages the workflow.

2. Decreasing business risks:

It counts on predictive trending and analytics to identify difficulties and shortcomings
before they have a negative effect in the business.

3. Simplifying modification in requests:

It organizes batches and workflows and allows the possibility of managing this
information, with practical features that ease the supervision of multiple stakeholders.

4. Engaging the business personnel:

It provides a service mobile app for business users to keep the non-IT personnel
informed with the relevant aspects for their special demands and needs.

5. Ensuring compliance:
It performs a comprehensive auditing that tracks and reports all related data of current
activities, including actions taken and their responsible.

Succeed SLAs compliance

Since SLAs compliance percentage must be reviewed periodically, the advantages of
integrating and relying your company’s tasks on an effective automated solution will save
time and efforts to successfully achieve this process. Moreover, it will guarantee both,
business users and customers, satisfaction due to the tangible improvement in the
company’s environment and overall performance.