DHL Express Rate Transit Guide My en

DHL EXPRESS
SERVICE & RATE

GUIDE 2019
MALAYSIA
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DHL Service & Rate Guide 2019: Malaysia 2
50 YEARS OF DELIVERING
FOR OUR CUSTOMERS
An ambitious BEGINNING
In 2019, DHL reaches a milestone we are incredibly proud
of: 50 years of delivering for our customers. We started our
journey in the same year as another famous event – the
1969 moon landings. And in the same pioneering spirit
we started small but with the world in our sights. After 50
years, we are proud of our 120,000 Certified International
Specialists and leading infrastructure spread over more
than 220 countries and territories worldwide – these allow
us to truly be the most global service provider for our
customers. We bring you expertise combined with passion,
a can-do attitude and a desire for speed.
It’s all thanks to our CUSTOMERS

You place your shipments in our hands, and in so doing
you put your trust in us. Every time. In fact, 160 million
times each year. We THANK you and we celebrate YOUR
TRUST over the past 50 years.
An ambitious FUTURE
A company that has always been on the move, DHL Express
is embracing the future. We are committed to remaining
at the forefront of an evolving world – from leading the
way on e-commerce, to our GoGreen commitment, to
deploying the latest technologies to get things First Time
Right and enabling trade in new markets. Cherishing our
pioneering spirit, we look forward with our customers to
the next 50 years – to 2069 and beyond!
Join us on this journey – the best is yet to come!
John Pearson
CEO, DHL Express
THE INTERNATIONAL
SPECIALISTS
DHL Express is the global market leader and specialist in Through our Certified International Specialist Program we
international shipping and courier delivery services. We provide all DHL Express employees with the specialized
have been building and continuously improving our service knowledge they need to do their job competently and
for 50 years. Key to our success is the strength of our global confidently – and that’s good news for both employees and
network, spanning more than 220 countries and territories, customers. As Certified International Specialists you can rely
in which some 120,000 employees provide services to more on DHL Express as the experts in international express.
than 2.5 million customers.
This guide enables you to find out how DHL Express can
What really sets us apart is the international shipping help you with your international shipping needs, and to
expertise of our people. Their knowledge, coupled with see what best fits your needs from our wide range of
their passion and ‘can-do’ attitude, delivers a truly world- products and services. Should you have any questions,
class service and ensures that your shipments get to their please get in touch with your DHL Account Manager or
destination securely and as quickly as possible. visit us at dhl.com.my.
SERVICES
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a
pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL Express 9:00 is
offered to the majority of business centers in Europe, Asia
We deliver reliably and quickly to more global destinations and the Americas. DHL Express 9:00 features a money-
across a single integrated network than any other express back guarantee and is suitable for pieces up to 30kg and
delivery company. shipments up to 300kg.
DHL Express 12:00

With DHL Express 12:00 you will receive your shipments
before 12 noon on the next possible business day. DHL
Express 12:00 offers a money-back guarantee and allows for
heavier pieces up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00

DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30
Service description the next possible on the next possible to the USA) on the next
business day business day possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 82 28
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment - 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.com.my/express for details.

†
A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of
damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the
shipper. These network restrictions are subject to change with 30 days’ notice.
SERVICES
IMPORT SERVICES If you need a faster delivery, our DHL Express 12:00 and DHL
Express 9:00 services are available for import as well. You can
With our DHL Express Worldwide Import product, you can order an import from another country, to be delivered to
import shipments from over 200 countries and territories your country or any other destination, by using our dedicated
in the world. This is more than any other express delivery electronic shipping solution for imports. You will have one
company can offer. What’s more, customers in, say, the USA can account number, one invoice in a single currency and a fixed
order an import from China not just to the USA, but to other price that means you know exactly what you will pay.
destinations as well. We call this a third country shipment.
There is no need for local brokers or forwarders to get

DOMESTIC SERVICES
involved in any part of the process. You are in full control,
If you want to ship documents or goods within your own
and able to manage all aspects of your imports in a very
country, we can offer our DHL Time Definite Domestic
simple way.
products with delivery time guarantees of 12:00 or the end
of the next possible business day.
SERVICES
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

International e-commerce
The explosion in online shopping extends across borders, with
international purchases set to increase threefold by 2020. DHL On Demand Delivery
supports our customers’ international growth with: DHL’s On Demand Delivery tool keeps receivers
informed of shipment progress, allowing them to
n Global reach reschedule, reroute, release or conveniently collect
n Express options from a DHL Service Point. It is an innovative, easy-to-
n Duties and taxes paid options and customs expertise use, mobile-friendly service, especially for private or
n Late pick ups residential deliveries.
n Easy returns solutions
Designed to enhance the online shopper’s
Fast, flexible and easy experience, especially for private or residential
Consumers expect everything ‘on demand’ – anytime, deliveries, the service is available globally, meaning
anywhere. DHL shipping options give customers a distinct consistent service standards and a harmonized user
competitive edge: over 90% of online consumers look at the experience.
available delivery options before going to the checkout,
and their decision is influenced by delivery speed, flexibility
and ease.
Discover and grow

Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers
such as ‘The 21st Century Spice Trade’, customer and trend
research and market intelligence tools can enable you to
better understand your customers and shipping requirements
to take the next step in your e-commerce journey.
Our customers go global with ease and speed, maximizing the

enormous potential of international e-commerce.
SERVICES
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from the DHL standard liability with this service. It provides
non-standard deliveries and billing options to climate coverage and compensation in the case of loss or damage.
neutral shipping. You have the flexibility to choose the best
service for your needs with our express delivery services Direct Signature View charges
worldwide. If you are sending sensitive documents or high value

contents you can request DHL to obtain a direct signature
Duties and Taxes Paid View charges from the consignee or a representative at the delivery
DHL Express can arrange for the shipper or a third party to be address. DHL will ensure your shipment is not re-directed, or
billed for any duties and taxes payable at destination, rather delivered at an alternative address.
than the receiver of the shipment being billed. Charges apply
whenever the shipper requests that duties, taxes or other GoGreen Climate Neutral View charges
regulatory fees be paid outside of the destination country. This service is for customers who need a
reliable method to calculate their annual
Dedicated Pickup/Delivery View charges carbon emissions at a shipment level and
If your business needs a dedicated vehicle to collect/deliver subsequently offset these emissions through approved
unusual shipments or a pickup/delivery outside normal environmental programs. The whole process is verified annually
business hours, we can arrange this for you. by an independent body accredited by the United Nations.
Neutral Delivery View charges DHL can also provide reports for either a high level estimate
An optional delivery service, allowing the shipper or or a detailed carbon footprint. Please contact Customer
importer to maintain confidentiality over the declared value Service or your Sales Representative to learn more.
of the goods. The delivery facility ensures any shipment
documentation that might reveal the value of the goods is
removed before delivery.
Weekend Delivery/Collection View charges
We offer Saturday delivery and collection services from

and to key cities. To check availability, please contact our
Customer Service team on 1800 88 8388.
Shipment Insurance View charges
We recommend this comprehensive protection for your

valuable or personal shipments, giving you peace of mind in
the unlikely event of physical damage or loss.
Extended Liability View charges
If you are sending valuable documents such as passports,

visa applications or regulatory certificates you can extend
For a full list of optional services, please visit our website at dhl.com.my/optionalservices.
SERVICES
SURCHARGES
In order to maintain a consistently high level of service, in Lithium Batteries View charges
specific circumstances DHL Express levies a surcharge for A surcharge may apply per shipment when the handling
exceptional activities, ensuring that these surcharges are fair and transportation of shipments involves Lithium Ion or
for all of our customers. Lithium Metal batteries compliant with the appropriate IATA
Packing Instructions 966, 967, 969 and 970, Section II.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of Address Correction View charges
each shipment and any transportation related surcharges. This fixed surcharge is applied to any shipment that has
It is derived from publicly available fuel oil indices that an incorrect delivery address at the time of pickup and
are also shown on the DHL Express website at dhl.com/ the delivery cannot be fulfilled after making efforts at
fuelsurcharge. The charge is calibrated every month to the destination to determine the correct address. This
the oil price that was current two months prior to the surcharge applies to domestic and international shipments.
billing month. The Fuel Surcharge applies to domestic and
international shipments. Data Entry View charges
This fixed surcharge applies for each shipment consigned

Remote Area View charges with non-electronic, paper based manual waybills. Electronic
This surcharge applies when a shipment is collected from or shipping documentation incurs no additional charges.
delivered to a location that is distant or difficult to serve.
The Remote Area surcharge applies to international and Security Charges View charges
domestic shipments. Additional surcharges may apply when shipping from or to a
destination country where DHL is operating at elevated risk
Oversize Piece View charges due to continuous state of war, civil unrest, or continuous
This fixed surcharge applies to every piece, including a threats from terrorism (Elevated Risk), or when shipping
pallet, that exceeds the scale weight of 70kg or with a single to a destination country that is subject to trade restrictions
dimension in excess of 120cm. The Oversize Piece surcharge imposed by the UN Security Council (Restricted Destination).
applies to domestic and international shipments.
Non-Stackable Pallet View charges
This fixed surcharge is applied to every pallet within a

shipment that cannot be stacked, either on request by the
shipper, or because of its shape, content or packaging. This
surcharge applies to domestic and international shipments.
Dangerous Goods View charges
This surcharge is applied to any shipment that contains

substances or commodities that are classified as hazardous.
It applies to domestic and international shipments.
For a full list of surcharges, please visit our website at dhl.com.my/surcharges.

SERVICES
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with Charges take effect three calendar days after the freight
extensive knowledge and experience of dealing with customs arrival date or broker notification, whichever is later. The
topics worldwide. For your peace of mind, we provide a wide charge applies to the duty and taxes payer.
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is a Bonded Transit View charges
smooth and efficient process, we ensure your shipments arrive A bonded shipment occurs when DHL is requested to move
as quickly as possible, and leave you free to focus on your core non-document foreign-origin goods to a location other than
business. With our online tool (tas.dhl.com) we provide essential the regular DHL gateway at destination. Bonded Transit is
customs information to help you prepare your shipments. normally operated within a country or customs union, and is
necessary prior to final clearance by the importer or designated
*Disbursement View charges broker. Bonded Transit applies to both export and import
At the receiver’s request, DHL credit or cash is used to fund shipments whenever DHL is required to open, manage or report
the clearance, duty and tax charges relating to a shipment any form of transfer under bond using our own guarantee.
or piece, instead of the receiver using their own bond or
credit line. The customs process is accelerated, with DHL Export Declaration View charges
making prompt payment of relevant charges while the Applies in countries where an export declaration is required
receiver defers payment until an agreed date. for shipments containing controlled commodities or
exceeding a certain value threshold or weight. Depending
Temporary Import/Export View charges on origin country, shippers that submit a declaration online
When requested by the shipper or importer, DHL prepares the may avoid the local charge.
merchandise or goods for their temporary export and later
import. Raw or semi-finished materials can be imported into a Release to Broker View charges
Customs’ approved Export Processing Zone or Free Trade Zone At shipper or importer request, the release of a DHL Express
for value-adding activities, providing the finished goods are shipment to the customers designated customs broker of
subsequently exported. choice. DHL will transfer the responsibility for a shipment
and related customs documentation to the customer’s
Broker Notification View charges nominated broker for clearance and last mile delivery.
At the customer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform Clearance Authorization View charges
the import clearance and resume the delivery to the Applies when the designated importer has specifically
final destination once the clearance is completed. DHL requested to be contacted by DHL before customs clearance
is subsequently not responsible for the timeliness of the is initiated. Charges to be applied against any import where
submission to customs or for the release of the shipment. DHL is required to intercept the inbound process and
contact an importer where there is no indication on the
Bonded Storage View charges shipment paperwork or regulatory requirements to do so.
Storage charges apply when the shipment cannot be
released by customs due to inaccurate or missing paperwork.
*Disbursements Fee – In Malaysia, this refers to the fee charged by DHL for the processing of Customs Duties & Taxes relating to a shipment.
For a full list of customs services, please visit our website at dhl.com.my/customsservices.
HOW TO SHIP WITH

DHL EXPRESS
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT

Shipment weight Documentation required
If you are sending a large but lightweight shipment, where Waybill
its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment
divide the total sum by 5,000. from collection through to delivery. Your shipment may also
need to be accompanied by customs documentation, such
as a commercial or proforma invoice, as well as additional
paperwork depending on the contents and value of the
shipment and the country you are sending to.
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
HOW TO SHIP WITH

DHL EXPRESS
Your invoice will require the following details:
1 Bank details 8 Reason for export

These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects.
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
are likely to cause delays. Descriptions should include the

Bank details Date:
1
items, how many there are, what they are made of, and
Waybill number:
what they will be used for. For example, describing items Invoice no:
as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
Tax ID/VAT No:
3 Commodity code Shipment reference:
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
Total Pieces Total gross

weight/ kg(s)
5 Total declared value Type of export: 6

Incoterms: 7
This is the total value of the transaction for customs
Reason for export: 8
purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that
the contents of the shipments are as stated above
value should include freight and insurance charges if the
Position in company: Signature:
seller is responsible for these two elements.
Company stamp
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
HOW TO SHIP WITH

DHL EXPRESS
PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Goods
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage
by DHL. This list includes items which are prohibited for
Packaging guidelines carriage by any law, regulation or statute of any federal,
n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or
old labels and markings are removed through which the items may be carried. For international
n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified
be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion
delay delivery if it becomes separated from your shipment refuse to carry other items not listed below.
n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices
during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal)
is flat and not covered by tape, shrinkwrap or strapping n Cash (legal tender – bank notes, currency notes and coins)
n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives/explosive
and please ensure it does not overlap the corners or devices including inert explosives and test pieces, air guns,
edges of boxes replica and imitation firearms
n Use adequate protective wrapping for fragile or delicate n Human remains or ashes in any form
items and ensure they are packed as far away as possible n Hunting (animal) trophies, animal parts such as ivory
from the corners of boxes and shark’s fin, animal remains or ashes, or animal by-
n To prevent injury to our employees, please pay special products and derived products not intended for human
attention to the packaging of sharp items. There should not consumption, prohibited for movement by the CITES
be any possibility of the contents piercing the packaging Convention and/or local law
n Any individual pieces over 70kg should be placed on a n Illegal goods, such as counterfeit goods and narcotics
pallet. If you are sending a multi-piece shipment, it is not n Live animals (including but not limited to mammals,
necessary to place the individual pieces on a pallet unless reptiles, fish, invertebrates, amphibians, birds, insects,
they exceed 70kg. For example, a shipment comprising larvae and pupae)
four 25kg pieces does not have to be placed on a pallet n Loose lithium metal batteries under IATA PI968 section II
n Loose precious and semi-precious stones (cut or un-cut,
DHL packaging polished or un-polished)
We offer a range of high-quality DHL-branded packaging n Pornographic items
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
For more information please refer to the Packing Guide

available on dhl.com.my/packingguide.
HOW TO SHIP WITH

DHL EXPRESS
Restricted Items Maritime Dangerous Goods (“IMDG”) regulations.

The following items will NOT be accepted for carriage unless Applicable to all shipments valued in excess of EUR 500,000
otherwise agreed to by DHL. To obtain such agreement a n Financial and monetary commodities – examples include
business case will need to be conducted by DHL and the but are not limited to activated SIM cards for mobile
items approved for carriage will be recorded in writing with phones, blank or activated credit or cash dispenser cards,
the Customer. blank cheques, event tickets, lottery tickets, money or
n Air guns, tasers, imitation or replica firearms, firearm postal orders, pre-paid phone cards, tickets (blank stock),
parts and replica ammunition (includes rifle butts, trigger traveller’s cheques, vouchers/tokens, unused stamps etc.
mechanisms, screws/bolts etc which are manufactured for Applicable to all shipments valued in excess of EUR 500,000
the sole purpose of creating a functional firearm) n Furs
n Antiques and works of art with a shipment value in excess n Jewellery and watches and with individual values in excess
of EUR 500,000 of EUR 5,000. The shipment must not exceed EUR 100,000
n Banderols/Tax stickers with a shipment value in excess of n Importation of any items with Country of Origin Israel
EUR 500,000 requires an import permit from Ministry of International
n Cannabis for medicinal purposes from bona fide Trade and Industry
pharmaceutical manufacturers with appropriate licences n Cosmetics/medicine/supplements even for personal
and where lawful to ship, which must be in tablet or liquid consumption may require import permit from the
form, may be carried with an approved business case. The Pharmaceutical Department
value of one shipment must not exceed EUR 10,000
n Cigarettes, cigars, tobacco products and electronic
cigarettes with a shipment value in excess of EUR 500,000 PAYING FOR YOUR SHIPMENT
n Commemorative coins and medals with an individual
value or total shipment value of EUR 2,000 or more are You can pay for DHL Express services either with cash, a
restricted for carriage credit card or by bank transfer. You can open an account
n Dangerous/hazardous goods including but not limited to with DHL Express to pay via bank transfer; and all account
perfumes, aftershaves, aerosols, flammable substances, dry customers receive invoices on a pre-agreed basis. For
ice, biological substances, UN classified dangerous goods more details, please get in touch with a Customer Service
and any goods specified as such under International Air Advisor at your local DHL Express office or go to
Transport Association regulations (“IATA”), the Agreement dhl.com/en/express/shipping/open_account.
on Dangerous Goods by Road (“ADR”) or International

SHIPPING TOOLS
international Specialists
The International specialists Services ship with DHL Express
How to Ship tools
Shipping Tools Zones and
Zones and Rates
rates
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic tools to suit even The all-new MyDHL+ re-imagines the way the
the most demanding requirements. We invest continually in shipping business does business, by combining the
market-leading technologies to make it easier for you to send tools and services our customers use most. With
your shipments around the world. As a result, you have more the new mobile friendly and intuitive interface,
time to focus on your business. customers can now import, export, schedule a
pickup, track shipments and pay bills more quickly
Our electronic solutions cover online and offline options, as than ever – all in one visit, with one password and
well as integrated solutions. In addition, we provide industry- zero headaches. MyDHL+ makes shipping incredibly
specific solutions tailored for the Life Sciences and Technology easy to navigate the complexities of international
sectors. More information about our general capabilities is shipping. Try it out now at mydhl.com.
provided on this page.
dhl.com
Our website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.
Easyship
This is an offline advanced shipment management tool for any DHL eMailShip
organization with large shipping volumes or regular scheduled DHL has created a set of reusable forms to make the shipping
deliveries. DHL Easyship can handle the needs of multinational process as quick and convenient as sending an email. DHL
supply chains or any business with a central shipping function. eMailShip is for any smart business that wants time and cost
It is a Windows-based system, which is easy to use yet very savings when it comes to shipping.
powerful – enabling you to handle everything from regular
mailshots to multi-stage shipping processes. Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides
global shipment tracking while making it faster and easier
to access information about transit times, rates and courier
bookings.
Specific solutions
DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.
ZONES AND RATES
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
CALCULATE THE PRICE OF YOUR SHIPMENT

1. Decide which service best suits your needs 3. D
etermine the rating zone of the origin or destination
(see page 4 for international services and page 5 (see pages 18 and 19)
for domestic services)
4. F ind the rate using the rating zone and weight of your
2. Weigh your shipment (see page 10 and dhl.com/ shipment (see page 20 for exports and page 23 for
volumetricweight) imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment MYR 80.00

International: Min. MYR 100.00
Domestic: Min. MYR 106.00 (inclusive Service Tax) for freight
Dedicated Pickup Per shipment
shipment 0.5 - 30kg,
OR Min. MYR 100.00 for freight shipment above 30kg
International: MYR 80.00
Domestic: MYR 84.80 (inclusive Service Tax) for freight
Neutral Delivery Per shipment
OR MYR 80.00 for freight shipment above 30kg
International: Min. MYR 200.00
Domestic: Min. MYR 212.00 (inclusive Service Tax) for freight
Dedicated Delivery By shipment
OR Min. MYR 200.00 for freight shipment above 30kg
Weekend Delivery By shipment MYR 200.00
MYR 50.00 for item value MYR 5,000 and below OR 1% of
Shipment Insurance By shipment value
shipment value for item value above MYR 5,000
Extended Liability Per shipment MYR 20.00
Domestic: MYR 26.50 (inclusive Service Tax) for freight
Direct Signature Per shipment
International: MYR 0.50 per kg
Domestic: MYR 0.53 per kg (inclusive Service Tax) for freight
GoGreen Climate Neutral By shipment weight
OR MYR 0.50 per kg for freight shipment above 30kg
For a full list of optional services, please visit our website at dhl.com.my/optionalservices.
ZONES AND RATES
SURCHARGES
Surcharges View explanation Charging method Charge
Fuel Surcharge Per shipment As per index

International: Higher of MYR 2.00 per kg or MYR 90.00 per shipment.
Domestic: Higher of MYR 0.32 per kg or MYR15.90 per
Remote Area By shipment weight shipment (inclusive Service Tax) for freight shipment 0.5 - 30kg,
OR higher of MYR 0.30 per kg or MYR 15.00 per shipment for
freight shipment above 30kg
Additional Handling
International: MYR 400.00.

Oversize Piece Per piece Domestic: MYR 132.50 (inclusive Service Tax) for freight shipment
0.5 - 30kg, OR MYR 125.00 for freight shipment above 30kg
Non-Stackable Pallet Per piece Domestic: MYR 392.20 (inclusive Service Tax) for freight shipment
Dangerous Goods
Full Dangerous Goods Per shipment Domestic: MYR 418.70 (inclusive Service Tax) for freight shipment
Lithium Batteries Section II (PI965)
Per shipment Domestic: MYR 418.70 (inclusive Service Tax) for freight shipment
Excepted Quantities Per shipment MYR 25.00
Dry Ice (UN1845) Per shipment Domestic: MYR 53.00 (inclusive Service Tax) for freight shipment
Lithium Batteries
Lithium Batteries Section II (966, 969) Per shipment Domestic: MYR 26.50 (inclusive Service Tax) for freight shipment
Lithium Batteries Section I Per shipment Free of charge
Address Correction Per shipment Domestic: MYR 26.50 (inclusive Service Tax) for freight shipment
Data Entry Per shipment Domestic: MYR 15.90 (inclusive Service Tax) for freight shipment
Security Charges
Elevated Risk Per shipment MYR 85.00
Restricted Destination Per shipment MYR 130.00
Please visit our website for a full list of surcharges.

ZONES AND RATES
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Min. MYR 50.00 OR 3% of Customs Duties and Taxes ,

*Disbursement Per shipment
whichever is higher. This fee is subject to Service Tax 6%
Temporary Import/Export Per shipment MYR 371.00 (inclusive Service Tax)

Broker Notification Per shipment MYR 53.00 (inclusive Service Tax)
Per shipment and per Higher of MYR 10.60 per shipment or MYR 0.53 per kg
Bonded Storage
kg per day (inclusive Service Tax), charged after 3 calendar days

Domestic: MYR 371.00 (inclusive Service Tax)
Bonded Transit Per shipment
for freight shipment 0.5 - 30kg,
Release to Broker Per shipment MYR 212.00 (inclusive Service Tax)

Clearance Authorization Per shipment MYR 53.00 (inclusive Service Tax)
*Disbursements Fee – In Malaysia, this refers to the fee charged by DHL for the processing of Customs Duties & Taxes relating to a shipment.
Please visit our website for a full list of customs services.
ZONES AND RATES
SERVICE CAPABILITY AND RATING ZONES

DHL is pleased to now extend our global network to Turkmenistan
DHL DHL
DHL Express DHL Express DHL Express DHL Express
Country/Territory Zone Express Imports Country/Territory Zone Express Imports
12:00 9:00 12:00 9:00
Worldwide Worldwide
Afghanistan H P P Dominican Republic H P P
Albania G P P Ecuador H P doc P
Algeria H P P Egypt H P P
American Samoa H P P El Salvador H P P
Andorra G P P Eritrea H P P
Angola H P P P Estonia G P P P
Anguilla H P P Ethiopia H P P
Antigua H P P Falkland Islands H P P
Argentina H P P P Faroe Islands H P P
Armenia G P P Fiji H P P
Aruba H P P Finland F P P P
Australia D P P P P France F P P P P
Austria F P P P P French Guyana H P P
Azerbaijan G P P Gabon H P doc P
Bahamas H P P Gambia H P P
Bahrain G P doc P Georgia G P P
Bangladesh F P P Germany F P P P P
Barbados H P P Ghana H P P
Belarus G P P Gibraltar G P P P
Belgium F P P P P Greece G P P P
Belize H P P Greenland G P P
Benin H P P Grenada H P P
Bermuda H P P Guadeloupe H P P
Bhutan C P P Guam H P P
Bolivia H P P Guatemala H P doc P
Bonaire H P P Guernsey G P P doc P
Bosnia and Herzegovina G P P Guinea Republic H P P
Botswana H P P Guinea-Bissau H P P
Brazil H P P P Guinea-Equatorial H P P
Brunei B P P Guyana (British) H P P
Bulgaria G P P P Haiti H P P
Burkina Faso H P P P Honduras H P P
Burundi H P P Hong Kong B P P P P
Cambodia C P doc P Hungary F P P P
Cameroon H P P P Iceland G P P P
Canada E P P P India F P doc P
Canary Islands, The H P P Indonesia B P P
Cape Verde H P P Iran, Islamic Rep. of H P P
Cayman Islands H P P Iraq H P P
Central African Republic H P P Ireland, Rep. of F P P P P
Chad H P P Israel H P P
Chile H P P P Italy F P P P P
China 1* B P doc P Jamaica H P P
China 2* C P doc P Japan D P P P
Colombia H P P P P Jersey G P P doc P
Comoros H P P Jordan G P P
Congo H P P P Kazakhstan H P P P
Congo, Democratic Rep. of H P doc P Kenya H P P P
Cook Islands H P P Kiribati H P P
Costa Rica H P P Korea, D.P.R. of (North) H P P
Cote d’Ivoire H P doc P Korea, Rep. of (South) D P P P
Croatia G P P Kosovo G P P
Cuba H P P Kuwait G P doc P
Curacao H P P Kyrgyzstan H P P
Cyprus G P doc P Lao P.D.R. C P P
Czech Republic, The G P P P P Latvia G P P
Denmark F P P P P Lebanon H P P P
Djibouti H P P Lesotho H P P
Dominica H P P Liberia H P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at
dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply. *1 China (CN) Shenzhen (SZX), Fuzhou (FOC), South China
Area (HAK), Chaoshan & Huizhou (SWA), Zhujiang Delta Area (ZUH), Guangzhou (CAN), Dongguan (DGM), Fujian Province (XMN). *2 China (CN) Rest of China (CN).
ZONES AND RATES
SERVICE CAPABILITY AND RATING ZONES

DHL DHL
DHL Express DHL Express DHL Express DHL Express
Country/Territory Zone Express Imports Country/Territory Zone Express Imports
12:00 9:00 12:00 9:00
Worldwide Worldwide
Libya H P P Saudi Arabia G P doc P
Liechtenstein F P P Senegal H P P P
Lithuania G P doc P Serbia, Rep. of G P P
Luxembourg F P P P P Seychelles H P P
Macau B P doc P Sierra Leone H P P
Macedonia, Rep. of G P P Singapore A P P P P
Madagascar H P P P Slovakia G P P P P
Malawi H P P Slovenia G P P doc P
Maldives F P P Solomon Islands H P P
Mali H P P Somalia H P P
Malta G P P Somaliland, Rep. of (North Somalia) H P P
Marshall Islands H P P South Africa H P P P
Martinique H P P South Sudan H P P
Mauritania H P P Spain F P P doc P
Mauritius H P P Sri Lanka F P P P
Mayotte H P P St. Barthelemy H P P
Mexico H P P St. Eustatius H P P
Micronesia, Fed. States of H P P St. Helena H P P
Moldova, Rep. of G P P St. Kitts H P P
Monaco F P P St. Lucia H P P
Mongolia F P P St. Maarten H P P
Montenegro, Rep. of G P P St. Vincent H P P
Montserrat H P P Sudan H P P
Morocco H P P Suriname H P P
Mozambique H P doc P Swaziland H P P
Myanmar C P P Sweden F P P P P
Namibia H P doc P Switzerland F P P P P
Nauru, Rep. of H P P Syria H P P
Nepal F P doc P Tahiti H P P
Netherlands, The F P P P P Taiwan B P P P P
Nevis H P P Tajikistan H P P
New Caledonia H P P Tanzania H P P
New Zealand D P P P Thailand B P P P P
Nicaragua H P P Timor-Leste H P P
Niger H P P Togo H P P
Nigeria H P P Tonga H P P
Niue H P P Trinidad and Tobago H P P
Northern Mariana Islands H P P Tunisia H P P
Norway F P P P Turkey G P P P
Oman G P doc P Turkmenistan NEW G P P
Pakistan H P doc P Turks and Caicos Islands H P P
Palau H P P Tuvalu H P P
Panama H P P Uganda H P doc P
Papua New Guinea H P P Ukraine G P P
Paraguay H P P P United Arab Emirates G P P
Peru H P doc P United Kingdom F P P P P
Philippines, The B P P P P United States of America E P P *P P
Poland G P P doc P Uruguay H P P
Portugal F P P P P Uzbekistan H P P
Puerto Rico H P P Vanuatu H P P
Qatar G P doc P Vatican City F P P P
Reunion, Island of H P P Venezuela H P P
Romania G P P Vietnam C P doc P
Russian Federation, The G P P Virgin Islands (British) H P P
Rwanda H P P Virgin Islands (US) H P P
Samoa H P P Yemen, Rep. of H P P
San Marino G P P Zambia H P P P
Sao Tome & Principe H P P Zimbabwe H P P P
doc = document contents only P = document and non-document contents

*P For United States of America, no service for DHL Express 9:00, only DHL Express 10:30 is available.
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL Capability Tool at
dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
ZONES AND RATES
Export rates by zone and product
DHL EXPRESS WORLDWIDE

Weight in kg Zone A Zone B Zone C Zone D Zone E Zone F Zone G Zone H
Documents only up to 2kg
0.5 62.00 99.00 110.00 113.00 114.00 173.00 195.00 307.00
1 83.00 133.00 146.00 158.00 168.00 241.00 289.00 466.00
1.5 104.00 167.00 184.00 204.00 224.00 311.00 382.00 626.00
2 125.00 201.00 222.00 250.00 280.00 381.00 475.00 786.00
Documents from 2.5kg and non-documents from 0.5kg
0.5 131.00 202.00 240.00 245.00 256.00 312.00 378.00 474.00
1.0 150.00 230.00 284.00 302.00 315.00 381.00 462.00 620.00
1.5 169.00 258.00 327.00 351.00 378.00 448.00 546.00 766.00
2.0 188.00 286.00 370.00 400.00 441.00 515.00 630.00 912.00
2.5 207.00 315.00 413.00 451.00 504.00 582.00 714.00 1,059.00
3.0 223.00 342.00 450.00 492.00 555.00 657.00 793.00 1,197.00
3.5 239.00 369.00 487.00 533.00 606.00 732.00 872.00 1,335.00
4.0 255.00 396.00 524.00 574.00 657.00 807.00 951.00 1,473.00
4.5 271.00 423.00 561.00 615.00 708.00 882.00 1,030.00 1,611.00
5.0 287.00 450.00 598.00 656.00 759.00 957.00 1,109.00 1,749.00
5.5 295.00 463.00 615.00 673.00 794.00 1,002.00 1,177.00 1,851.00
6.0 303.00 476.00 632.00 690.00 829.00 1,047.00 1,245.00 1,953.00
6.5 311.00 489.00 649.00 707.00 864.00 1,092.00 1,313.00 2,055.00
7.0 319.00 502.00 666.00 724.00 899.00 1,137.00 1,381.00 2,157.00
7.5 327.00 515.00 683.00 741.00 934.00 1,182.00 1,449.00 2,259.00
8.0 335.00 528.00 700.00 758.00 969.00 1,227.00 1,517.00 2,361.00
8.5 343.00 541.00 717.00 775.00 1,004.00 1,272.00 1,585.00 2,463.00
9.0 351.00 554.00 734.00 792.00 1,039.00 1,317.00 1,653.00 2,565.00
9.5 359.00 567.00 751.00 809.00 1,074.00 1,362.00 1,721.00 2,667.00
10.0 367.00 580.00 768.00 826.00 1,109.00 1,407.00 1,789.00 2,769.00
10.5 371.00 591.00 781.00 839.00 1,129.00 1,427.00 1,832.00 2,777.00
Table continues overleaf

ZONES AND RATES

11.0 375.00 602.00 794.00 852.00 1,149.00 1,447.00 1,875.00 2,785.00
11.5 379.00 613.00 807.00 865.00 1,169.00 1,467.00 1,918.00 2,793.00
12.0 383.00 624.00 820.00 878.00 1,189.00 1,487.00 1,961.00 2,801.00
12.5 387.00 635.00 833.00 891.00 1,209.00 1,507.00 2,004.00 2,809.00
13.0 391.00 646.00 846.00 904.00 1,229.00 1,527.00 2,047.00 2,817.00
13.5 395.00 657.00 859.00 917.00 1,249.00 1,547.00 2,090.00 2,825.00
14.0 399.00 668.00 872.00 930.00 1,269.00 1,567.00 2,133.00 2,833.00
14.5 403.00 679.00 885.00 943.00 1,289.00 1,587.00 2,176.00 2,841.00
15.0 407.00 690.00 898.00 956.00 1,309.00 1,607.00 2,219.00 2,849.00
15.5 411.00 701.00 911.00 969.00 1,329.00 1,627.00 2,262.00 2,857.00
16.0 415.00 712.00 924.00 982.00 1,349.00 1,647.00 2,305.00 2,865.00
16.5 419.00 723.00 937.00 995.00 1,369.00 1,667.00 2,348.00 2,873.00
17.0 423.00 734.00 950.00 1,008.00 1,389.00 1,687.00 2,391.00 2,881.00
17.5 427.00 745.00 963.00 1,021.00 1,409.00 1,707.00 2,434.00 2,889.00
18.0 431.00 756.00 976.00 1,034.00 1,429.00 1,727.00 2,477.00 2,897.00
18.5 435.00 767.00 989.00 1,047.00 1,449.00 1,747.00 2,520.00 2,905.00
19.0 439.00 778.00 1,002.00 1,060.00 1,469.00 1,767.00 2,563.00 2,913.00
19.5 443.00 789.00 1,015.00 1,073.00 1,489.00 1,787.00 2,606.00 2,921.00
20.0 447.00 800.00 1,028.00 1,086.00 1,509.00 1,807.00 2,649.00 2,929.00
20.5 456.00 818.00 1,041.00 1,108.00 1,542.00 1,852.00 2,708.00 3,000.00
21.0 465.00 836.00 1,054.00 1,130.00 1,575.00 1,897.00 2,767.00 3,071.00
21.5 474.00 854.00 1,067.00 1,152.00 1,608.00 1,942.00 2,826.00 3,142.00
22.0 483.00 872.00 1,080.00 1,174.00 1,641.00 1,987.00 2,885.00 3,213.00
22.5 492.00 890.00 1,093.00 1,196.00 1,674.00 2,032.00 2,944.00 3,284.00
23.0 501.00 908.00 1,106.00 1,218.00 1,707.00 2,077.00 3,003.00 3,355.00
23.5 510.00 926.00 1,119.00 1,240.00 1,740.00 2,122.00 3,062.00 3,426.00
24.0 519.00 944.00 1,132.00 1,262.00 1,773.00 2,167.00 3,121.00 3,497.00

ZONES AND RATES

24.5 528.00 962.00 1,145.00 1,284.00 1,806.00 2,212.00 3,180.00 3,568.00
25.0 537.00 980.00 1,158.00 1,306.00 1,839.00 2,257.00 3,239.00 3,639.00
25.5 546.00 998.00 1,171.00 1,328.00 1,872.00 2,302.00 3,298.00 3,710.00
26.0 555.00 1,016.00 1,184.00 1,350.00 1,905.00 2,347.00 3,357.00 3,781.00
26.5 564.00 1,034.00 1,197.00 1,372.00 1,938.00 2,392.00 3,416.00 3,852.00
27.0 573.00 1,052.00 1,210.00 1,394.00 1,971.00 2,437.00 3,475.00 3,923.00
27.5 582.00 1,070.00 1,223.00 1,416.00 2,004.00 2,482.00 3,534.00 3,994.00
28.0 591.00 1,088.00 1,236.00 1,438.00 2,037.00 2,527.00 3,593.00 4,065.00
28.5 600.00 1,106.00 1,249.00 1,460.00 2,070.00 2,572.00 3,652.00 4,136.00
29.0 609.00 1,124.00 1,262.00 1,482.00 2,103.00 2,617.00 3,711.00 4,207.00
29.5 618.00 1,142.00 1,275.00 1,504.00 2,136.00 2,662.00 3,770.00 4,278.00
30.0 627.00 1,160.00 1,288.00 1,526.00 2,169.00 2,707.00 3,829.00 4,349.00
For each additional 1kg
30.1 - 70.0 20.00 38.00 43.00 49.00 73.00 88.00 125.00 145.00
70.1 - 300.0 21.00 40.00 44.00 51.00 75.00 90.00 129.00 149.00
300.1 - 1000* 26.00 50.00 55.00 64.00 94.00 114.00 160.00 188.00
East Malaysia - add 10% to West Malaysia rates.
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 82 countries worldwide.
Add 40.00 MYR to the DHL Express Worldwide price.
DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 28
countries worldwide. Add 100.00 MYR to the DHL Express Worldwide price.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in MYR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.com.my/express for details.
*DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.my. These network restrictions are subject to change with 30 days’ notice.
ZONES AND RATES
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT

Documents only up to 2kg
0.5 71.00 114.00 127.00 130.00 131.00 199.00 224.00 353.00
1 95.00 153.00 168.00 182.00 193.00 277.00 332.00 536.00
1.5 119.00 192.00 212.00 235.00 257.00 358.00 439.00 720.00
2 143.00 231.00 256.00 288.00 321.00 439.00 546.00 904.00
Documents from 2.5kg and non-documents from 0.5kg
0.5 151.00 232.00 276.00 282.00 294.00 359.00 435.00 545.00
1.0 173.00 264.00 327.00 348.00 362.00 438.00 532.00 713.00
1.5 195.00 296.00 376.00 404.00 434.00 515.00 629.00 881.00
2.0 217.00 328.00 425.00 460.00 506.00 592.00 726.00 1,049.00
2.5 239.00 361.00 474.00 519.00 578.00 669.00 823.00 1,218.00
3.0 257.00 392.00 517.00 566.00 637.00 755.00 914.00 1,377.00
3.5 275.00 423.00 560.00 613.00 696.00 841.00 1,005.00 1,536.00
4.0 293.00 454.00 603.00 660.00 755.00 927.00 1,096.00 1,695.00
4.5 311.00 485.00 646.00 707.00 814.00 1,013.00 1,187.00 1,854.00
5.0 329.00 516.00 689.00 754.00 873.00 1,099.00 1,278.00 2,013.00
5.5 338.00 531.00 709.00 774.00 913.00 1,151.00 1,356.00 2,130.00
6.0 347.00 546.00 729.00 794.00 953.00 1,203.00 1,434.00 2,247.00
6.5 356.00 561.00 749.00 814.00 993.00 1,255.00 1,512.00 2,364.00
7.0 365.00 576.00 769.00 834.00 1,033.00 1,307.00 1,590.00 2,481.00
7.5 374.00 591.00 789.00 854.00 1,073.00 1,359.00 1,668.00 2,598.00
8.0 383.00 606.00 809.00 874.00 1,113.00 1,411.00 1,746.00 2,715.00
8.5 392.00 621.00 829.00 894.00 1,153.00 1,463.00 1,824.00 2,832.00
9.0 401.00 636.00 849.00 914.00 1,193.00 1,515.00 1,902.00 2,949.00
9.5 410.00 651.00 869.00 934.00 1,233.00 1,567.00 1,980.00 3,066.00
10.0 419.00 666.00 889.00 954.00 1,273.00 1,619.00 2,058.00 3,183.00
10.5 424.00 679.00 904.00 969.00 1,296.00 1,642.00 2,107.00 3,192.00

ZONES AND RATES

11.0 429.00 692.00 919.00 984.00 1,319.00 1,665.00 2,156.00 3,201.00
11.5 434.00 705.00 934.00 999.00 1,342.00 1,688.00 2,205.00 3,210.00
12.0 439.00 718.00 949.00 1,014.00 1,365.00 1,711.00 2,254.00 3,219.00
12.5 444.00 731.00 964.00 1,029.00 1,388.00 1,734.00 2,303.00 3,228.00
13.0 449.00 744.00 979.00 1,044.00 1,411.00 1,757.00 2,352.00 3,237.00
13.5 454.00 757.00 994.00 1,059.00 1,434.00 1,780.00 2,401.00 3,246.00
14.0 459.00 770.00 1,009.00 1,074.00 1,457.00 1,803.00 2,450.00 3,255.00
14.5 464.00 783.00 1,024.00 1,089.00 1,480.00 1,826.00 2,499.00 3,264.00
15.0 469.00 796.00 1,039.00 1,104.00 1,503.00 1,849.00 2,548.00 3,273.00
15.5 474.00 809.00 1,054.00 1,119.00 1,526.00 1,872.00 2,597.00 3,282.00
16.0 479.00 822.00 1,069.00 1,134.00 1,549.00 1,895.00 2,646.00 3,291.00
16.5 484.00 835.00 1,084.00 1,149.00 1,572.00 1,918.00 2,695.00 3,300.00
17.0 489.00 848.00 1,099.00 1,164.00 1,595.00 1,941.00 2,744.00 3,309.00
17.5 494.00 861.00 1,114.00 1,179.00 1,618.00 1,964.00 2,793.00 3,318.00
18.0 499.00 874.00 1,129.00 1,194.00 1,641.00 1,987.00 2,842.00 3,327.00
18.5 504.00 887.00 1,144.00 1,209.00 1,664.00 2,010.00 2,891.00 3,336.00
19.0 509.00 900.00 1,159.00 1,224.00 1,687.00 2,033.00 2,940.00 3,345.00
19.5 514.00 913.00 1,174.00 1,239.00 1,710.00 2,056.00 2,989.00 3,354.00
20.0 519.00 926.00 1,189.00 1,254.00 1,733.00 2,079.00 3,038.00 3,363.00
20.5 529.00 947.00 1,204.00 1,279.00 1,771.00 2,131.00 3,106.00 3,445.00
21.0 539.00 968.00 1,219.00 1,304.00 1,809.00 2,183.00 3,174.00 3,527.00
21.5 549.00 989.00 1,234.00 1,329.00 1,847.00 2,235.00 3,242.00 3,609.00
22.0 559.00 1,010.00 1,249.00 1,354.00 1,885.00 2,287.00 3,310.00 3,691.00
22.5 569.00 1,031.00 1,264.00 1,379.00 1,923.00 2,339.00 3,378.00 3,773.00
23.0 579.00 1,052.00 1,279.00 1,404.00 1,961.00 2,391.00 3,446.00 3,855.00
23.5 589.00 1,073.00 1,294.00 1,429.00 1,999.00 2,443.00 3,514.00 3,937.00
24.0 599.00 1,094.00 1,309.00 1,454.00 2,037.00 2,495.00 3,582.00 4,019.00

ZONES AND RATES

24.5 609.00 1,115.00 1,324.00 1,479.00 2,075.00 2,547.00 3,650.00 4,101.00
25.0 619.00 1,136.00 1,339.00 1,504.00 2,113.00 2,599.00 3,718.00 4,183.00
25.5 629.00 1,157.00 1,354.00 1,529.00 2,151.00 2,651.00 3,786.00 4,265.00
26.0 639.00 1,178.00 1,369.00 1,554.00 2,189.00 2,703.00 3,854.00 4,347.00
26.5 649.00 1,199.00 1,384.00 1,579.00 2,227.00 2,755.00 3,922.00 4,429.00
27.0 659.00 1,220.00 1,399.00 1,604.00 2,265.00 2,807.00 3,990.00 4,511.00
27.5 669.00 1,241.00 1,414.00 1,629.00 2,303.00 2,859.00 4,058.00 4,593.00
28.0 679.00 1,262.00 1,429.00 1,654.00 2,341.00 2,911.00 4,126.00 4,675.00
28.5 689.00 1,283.00 1,444.00 1,679.00 2,379.00 2,963.00 4,194.00 4,757.00
29.0 699.00 1,304.00 1,459.00 1,704.00 2,417.00 3,015.00 4,262.00 4,839.00
29.5 709.00 1,325.00 1,474.00 1,729.00 2,455.00 3,067.00 4,330.00 4,921.00
30.0 719.00 1,346.00 1,489.00 1,754.00 2,493.00 3,119.00 4,398.00 5,003.00
For each additional 1kg
30.1 - 70.0 23.00 44.00 49.00 56.00 84.00 101.00 144.00 167.00
70.1 - 300.0 24.00 46.00 51.00 59.00 86.00 104.00 148.00 171.00
300.1 - 1000* 30.00 58.00 63.00 74.00 108.00 131.00 184.00 216.00
East Malaysia - add 10% to West Malaysia rates.
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 82 countries worldwide.
Add 40.00 MYR to the DHL Express Worldwide price.
DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 28
countries worldwide. Add 100.00 MYR to the DHL Express Worldwide price.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in MYR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.com.my/express for details.
*DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.my. These network restrictions are subject to change with 30 days’ notice.
SERVICE CENTER ADDRESSES AND PHONE NUMBERS
DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd
- Shah Alam - Kuala Lumpur - Seremban - Bayan Lepas
Lot 8, Jalan Pemaju U1/15, Plot 662, Jalan 3, PT No 13757 Jalan Haruan 1, Plot 14, Bayan Lepas Industrial
Hicom Glenmarie Industrial Off Jalan Chan Sow Lin, Oakland Industrial Park, Est,
Park, Sungai Besi, 70200 Seremban, Malaysia. Phase 4, 11900 Bayan Lepas,
40150 Shah Alam, Selangor, 55200 Kuala Lumpur, Malaysia. 606-7611 873 Penang, Malaysia.
Malaysia. 603-2386 7001 607-6150 100
603-5125 0200
DHL Express (Malaysia) Sdn DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd DHL Express (Malaysia) Sdn Bhd
Bhd - Prai - Ipoh - Melaka - Kuantan
2, Lengkok Kikik 1, Taman 13,Laluan Perkilangan Silibin 2, Lot 2873, Jalan PK18, B-38, Jalan Gebeng 2/6,
Inderawasih, 13600 Prai, Kawasan Perkilangan Jelapang, Taman Perindustrian Krubong, Pusat Komersial Gebeng,
Penang, Malaysia. 30020 Ipoh, Perak, Malaysia. 75250 Melaka, Malaysia. 26080 Kuantan, Pahang,
604-3992 127 605-5263 222 606-3341 360 Malaysia.
609-5834 893
- Ayer Hitam - Kuching - Bintulu - Kota Kinabalu
No 37 & 39 Jalan Kirana 1, 6, Jalan Song Thian Cheok, 151, Lot 3437, Lot 40 Bundusan Square,
Taman Kirana 86200, Ayer 93100 Kuching, Sarawak, Parkcity Commercial Square, Jalan Bundusan,
Hitam, Malaysia. Jalan Tun Ahmad Zaidi, 88300, Kota Kinabalu,
Johor, Malaysia. 6082-429 561 97008, Bintulu, Sarawak, Sabah, Malaysia.
607-7715 088 Malaysia. 6088-733 000
6086-332 431
- Langkawi - Sandakan - Tawau - Labuan
Plot 3, Taman Bintang Baru, 1st Floor, Lot 6, Block B, TB 8291, Ground Floor Lot 28C, No. I/R6/04 Ground Floor,
Jalan Penarak, 07000 Langkawi, Old Slipway, Perdana Comm. Square, Mile Wisma Cheng Te, Lot 4 Kg.
Kedah, Malaysia 90000, Sandakan, Sabah, 3 1/2, Batu Arang, 87000, W.P Labuan,
604-9666 745 Malaysia. Jalan Apas, 91008, Tawau, Malaysia.
6089-219 402 Sabah, Malaysia. 6087-416 429
6089-914 848
DHL Express (Malaysia) Sdn Bhd

Level 27, Menara TM
Off Jalan Pantai Bahru
50672 Kuala Lumpur
Malaysia
For contact details of the DHL Express office nearest to you,

please visit our website at dhl.com.my
or call the customer service hotline on 1800 88 8388
Valid: 1st January 2019

DHL Express Rate Transit Guide My en

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DHL EXPRESS

SERVICE & RATE

It’s all thanks to our CUSTOMERS

Join us on this journey – the best is yet to come!

DHL Express 12:00

Our international services at a glance

DHL Express DHL Express 9:00

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 82 28

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum pieces per shipment - 10 10

Maximum shipment weight 1,000kg 300kg 300kg

*Additional terms and conditions apply – see dhl.com.my/express for details.

There is no need for local brokers or forwarders to get

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Discover and grow

Our customers go global with ease and speed, maximizing the

worldwide. If you are sending sensitive documents or high value

Weekend Delivery/Collection View charges

We offer Saturday delivery and collection services from

Shipment Insurance View charges

We recommend this comprehensive protection for your

Extended Liability View charges

If you are sending valuable documents such as passports,

This fixed surcharge applies for each shipment consigned

Non-Stackable Pallet View charges

This fixed surcharge is applied to every pallet within a

Dangerous Goods View charges

This surcharge is applied to any shipment that contains

For a full list of surcharges, please visit our website at dhl.com.my/surcharges.

HOW TO SHIP WITH

PREPARING YOUR SHIPMENT

HOW TO SHIP WITH

Your invoice will require the following details:

1 Bank details 8 Reason for export

are likely to cause delays. Descriptions should include the

as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:

Tax ID/VAT No:

3 Commodity code Shipment reference:

Total Pieces Total gross

5 Total declared value Type of export: 6

HOW TO SHIP WITH

PACKAGING YOUR SHIPMENT

For more information please refer to the Packing Guide

HOW TO SHIP WITH

Restricted Items Maritime Dangerous Goods (“IMDG”) regulations.

Transport Association regulations (“IATA”), the Agreement dhl.com/en/express/shipping/open_account.

on Dangerous Goods by Road (“ADR”) or International

ZONES AND RATES

CALCULATE THE PRICE OF YOUR SHIPMENT

Duties and Taxes Paid Per shipment MYR 80.00

ZONES AND RATES

Fuel Surcharge Per shipment As per index

International: MYR 400.00.

Please visit our website for a full list of surcharges.

ZONES AND RATES

Min. MYR 50.00 OR 3% of Customs Duties and Taxes ,

Temporary Import/Export Per shipment MYR 371.00 (inclusive Service Tax)

International: MYR 125.00

Release to Broker Per shipment MYR 212.00 (inclusive Service Tax)

ZONES AND RATES

SERVICE CAPABILITY AND RATING ZONES

ZONES AND RATES