1/26/2019 The Study on Consumer Preference Towards Airlines

The Study on Consumer Preference Towards Airlines

Survey

* Required

1. Email address *

2. 1. Name *

3. 2. Reason to Travel : *
Mark only one oval.

Education
Leisure
Defense
Business
Medical emergency
Government Meeting
Other

4. 3. Family income (Annual) Rs. *

Mark only one oval.

1,80,000 – 3,00,000
3 lakh – 5 lakh
5 lakh – 10 lakh
10 lakh and above

5. 4. Which of the following suits you the best *

Mark only one oval.

Student
Employed
Self- employed

Other:

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1/26/2019 The Study on Consumer Preference Towards Airlines

6. 5. Tell us how important of the following was in making your decision to use airline: *
Mark only one oval per row.

very not at all

important neutral unimportant
important important
Departure and / or arrival time
was more convenient
Flight had fewer stops or
better connections
Frequent flyer program
Air fare was better
Inflight services are better
(meals, movies, flight
attendants, etc.)
Ground services are better
(ticketing, baggage handling,
check-in, etc.)
Personal preference
Travel agent / company travel
department recommendation
Aircraft preference

7. 6. How often do you fly? *

Mark only one oval.

Once a week or more

2-3 times a month
Once a month
A few times a year
Once a year or less
Never

8. 7. Please indicate how long you waited in line: *

Check all that apply.

Didn't No 0-5 6-10 11-20 20+

Use wait min. min min min.
Aircraft boarding
Boarding gate counter
Security check point
Ticket counter
Express baggage / seat check-
in counter
For baggage at my destination

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1/26/2019 The Study on Consumer Preference Towards Airlines

9. 8. Please rate the price of ticket for the trip you are taking: *
Check all that apply.

agree disagree N/A

I was planning this trip to this
destination at this time regardless
of the fare
I was planning this trip on another
airline, but switched to "airlines"
because of the fare
I was planning this trip with no
particular airline in mind and
selected "airlines" because of
thefare
I was planning this trip at a later or
earlier time, but changed my plans
to go now because of the fare
I was planning to drive or take the
bus / train to this destination, but
decided to fly because of the fare
I was not planning to take this trip
at all, but decided to go because
of the fare

10. 9. Please rate the in-flight service on "airlines": *

Check all that apply.

Excellent Good poor Bad N/A

Availability of flight attendants
Courtesy of flight crews
Appearance of flight crews
Pilot's communication with
passengers
Quality of food and drinks
Overall service level

11. 10. Please rate the aircraft flown at "airlines": *

Check all that apply.

Excellent Good Poor Bad N/A

Space for luggage storage
Comfort of seating
Seating arrangement of aircraft
Cleanliness of aircraft
Noise level of aircraft

12. 11. Choose from the given Air line service provider on the basis of your preferences *
Mark only one oval.

indigo
spicejet
vistara
air India
jet airways
go air

Other:

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1/26/2019 The Study on Consumer Preference Towards Airlines

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