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Clinical Review & Education

JAMA Surgery | Review

Association of Emotional Intelligence


With Malpractice Claims
A Review
Daniel Shouhed, MD; Catherine Beni, MD, PhD; Nicholas Manguso, MD;
Waguih William IsHak, MD; Bruce L. Gewertz, MD

IMPORTANCE Approximately 8% of physicians experience a malpractice claim annually. Most


malpractice claims are a result of adverse events, which may or may not be a result of medical
errors. However, not all medicolegal cases are the result of medical errors or negligence, but
rather, may be associated with the individual nature of the patient-physician relationship.
The strength of this relationship may be partially determined by a physician’s emotional
intelligence (EI), or his or her ability to monitor and regulate his or her emotions as well as the
emotions of others. This review evaluates the role of EI in developing the patient-physician
relationship and how EI may influence patient decisions to pursue medicolegal action.

OBSERVATIONS Several physician characteristics are associated with increased medicolegal


risk. Some of these traits, such as sex, age, level of experience, and specialty, are inherent.
Other characteristics, such as patient interaction, patient satisfaction, and prior legal history,
appear to be related to physicians themselves, yet they are modifiable if such physicians can
be identified. Numerous tools exist that provide general measures of different aspects of EI.
Furthermore, identification of those with lower EI and intervention with specific training has
been shown to improve both EI and patient satisfaction.
Author Affiliations: Department of
Surgery, Cedars-Sinai Medical Center,
CONCLUSIONS AND RELEVANCE The study and effect of EI within medicine offers great Los Angeles, California (Shouhed,
opportunity to investigate how physician characteristics may influence one’s EI, as well as Manguso, Gewertz); Department of
Surgery, University of Washington,
medicolegal risk. This review suggests an indirect negative correlation between a physician’s
Seattle (Beni); Department of
level of EI and his or her risk of litigation. Studies directly linking physicians with low EI to Psychiatry, Cedars-Sinai Medical
a higher risk of litigation are lacking and may provide valuable insight. Demonstrating such Center, Los Angeles, California
a correlation should prompt the development of interventions that may enhance a physician’s (IsHak).
level of EI early in his or her career and may limit future legal action. Corresponding Author: Daniel
Shouhed, MD, Department of
Surgery, Cedars-Sinai Medical Center,
JAMA Surg. doi:10.1001/jamasurg.2018.5065 8635 W Third St, Ste 650-W,
Published online January 30, 2019. Los Angeles, CA 90048
(daniel.shouhed@cshs.org).

T
he risk of medical malpractice litigation is a reality that no ment of health care and, by that rationale, all health care profes-
physician can completely escape. It is estimated that ap- sionals are similarly affected. Many hospitals are developing increas-
proximately 8% of physicians experience a malpractice ingly sophisticated systems designed to prevent adverse events from
claim annually.1,2 Opinions have been expressed that fear of litiga- occurring.9 However, despite substantial system improvements, hu-
tion leads to physicians’ reluctance to treat patients with complex man nature ensures that errors can never be eliminated; there will
conditions, earlier physician retirement, and migration away from always be an intrinsic risk of complications, especially with invasive
certain fields, such as surgical specialties.3 Furthermore, the threat operations. Naturally, surgeons have a higher rate of litigation than
of a lawsuit undesirably encourages the ordering of additional tests other physicians because of the potential for complications during
or services in an attempt to preempt any possible medicolegal ac- operations.3,10-14 Therefore, proposing ways to predict and poten-
tion (“defensive medicine”).4,5 Such actions place a substantial eco- tially prevent complications from resulting in litigation would be of
nomic burden on the US health care system, generating an addi- great value to all surgeons.
tional cost of $45 billion annually, or about 5% of total health care Not every adverse event is associated with a lawsuit. Less than
costs.6-8 1.5% of medical errors due to negligence lead to litigation.15,16 Fur-
thermore, it is generally accepted that there are important social and
Medical Malpractice and Adverse Events demographic determinants for the initiation of a lawsuit and that the
Adverse events may or may not be the result of medical errors. Many quality of the patient’s or family’s relationship with the physicians
of these errors reflect systemic deficiencies in the complex environ- involved is critical,17,18 which raises the question of how a lawsuit may

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Clinical Review & Education Review Association of Emotional Intelligence With Malpractice Claims

be prevented once an adverse event occurs. What determines a pa- of scientific standards for determining the accuracy of consensus
tient’s decision to sue? Is it the severity of the complication, the and expert scores, in addition to concerns about how experts are
nature of the patient-physician relationship before the problem, or chosen.26,30 To address some of these concerns, a newer version
how the physician addresses the complication? of the Mayer-Salovey-Caruso Emotional Intelligence Test, the
There is a growing body of literature showing that a minority of Mayer-Salovey-Caruso Emotional Intelligence Test version 2, has
physicians generates the majority of malpractice lawsuits, and that recently been developed and its predictive abilities are currently
physician characteristics are the most important drivers for law- being assessed.31
suits. In one report by Studdert et al,10 1% of physicians accounted There are 2 widely referenced mixed models of EI, each with an
for 32% of paid malpractice claims. Although objective character- associated evaluation tool: the Goleman model, assessed by the
istics, such as medical knowledge, decision making, and technical Emotional Competence Inventory, and the BarOn model, mea-
skill, are crucial to molding a great physician, the so-called softer skills, sured by the BarOn Emotional Quotient Inventory. Both have been
such as interpersonal and communication skills, remain elusive and validated but also have their limitations. Very few independent, peer-
are often overlooked in education and training. The overall assess- reviewed assessments of reliability and validity of Emotional Com-
ment, measurement, and improvement of these other critical skills petence Inventory have been published owing to proprietary re-
fall into the realm of emotional intelligence (EI). strictions. As a consequence, the Emotional Competence Inventory
has not been considered as a serious scale for measurement and as-
Emotional Intelligence sessment of EI and is not favored by researchers.26,27 The BarOn
Emotional intelligence is defined as an individual’s ability to moni- Emotional Quotient Inventory is another self-reported measure,
tor and regulate his or her emotions as well as the emotions of which has limitations similar to those seen in the WLEIS, in that its
others.19,20 Emotional intelligence encompasses the full range of predictive capabilities are primarily accounted for by other per-
interactions between individuals and society, including self- sonal factors beyond EI, such as cognitive ability and personality
awareness, social awareness, self-regulation, and situational traits26,32,33 (Table).24-27,31-33
management.21 Clinicians with high EI possess empathetic capabili- It is our hypothesis that the intrinsic EI of a physician—and the
ties of putting the patient at ease by authentically validating their ability to deliver emotionally responsive care—plays a prominent role
pain, experiences, or loss and providing genuine understanding and in molding the patient-physician relationship and, hence, strongly
comfort. influences a patient’s decision to pursue medicolegal action. In this
The popular acceptance of EI was furthered by Goleman22 in article, we seek to identify and better understand this connection,
his classic 1998 essay “What Makes a Leader?” It is now widely rec- and additionally, aim to demonstrate the potential for EI to serve as
ognized that the concepts Goleman22 articulated reflect a practical a metric for medicolegal risk. To do so, we will present the com-
distillation of a “mixed model” for EI, incorporating both “trait EI” mon, objectively measurable characteristics of physicians as they ap-
and “ability EI.” Trait EI, articulated in 2001 by Petrides and ply to the risk of litigation; the influence of EI on physician perfor-
Furnham,23 is evaluated by one's own reporting and involves one's mance and patient satisfaction; and the role EI may play in mitigating
innate behaviors and abilities. Trait EI is thought to best assess the risk of litigation within the field of medicine.
how individuals perceive and regulate their own emotions and
sustain themselves during stress or conflict. Ability EI, defined in
1990 by Salovey and Mayer,20 instead describes the ability to logi-
cally understand emotions and to use them to strengthen percep-
Methods
tion and thought. That is, ability EI characterizes an individual’s Search Strategy
ability to process emotional information (often expressed by oth- We conducted a literature search of articles in the MEDLINE, Psy-
ers) and how well he or she uses this insight to navigate different cINFO, and Cochrane Database of Systematic Reviews databases
social environments. from their inception to January 2017 using the following key words:
Two tests are available to measure trait EI: The Trait Emo- emotional intelligence, emotion, malpractice, legal, demographics,
tional Intelligence Questionnaire (TEIQue) and the Wong and Law and medic*. The following additional search terms were used to bet-
Emotional Intelligence Scale (WLEIS). The TEIQue, created by ter characterize the effect of demographics: age, gender, and spe-
Petrides,24 is a self-report measure recognized for its ease of cialty. In performing this review, we followed the guidelines of the
comparison with the popular and intuitive Goleman model. The Preferred Reporting Items for Systematic Reviews and Meta-
TEIQue is limited by being a self-reported test, leaving open the Analyses (PRISMA).34
possibility of dishonesty or simply unconscious selection of more
socially desirable responses. This limitation may be addressed by Study Selection Criteria and Methods
the TEIQue 360, in which a test taker’s peers and relatives are Two of us (D.S. and C.B.) independently reviewed the abstracts of
also asked for input. The WLEIS was developed as a rapid self- each article retrieved using the following inclusion criteria: (1) ar-
reported test to assess trait EI.25 It is focused on predicting lead- ticles that were in English or had an available published English trans-
ership capacity among managers.26-29 lation, (2) articles that were published in a peer-reviewed journal,
The Mayer-Salovey-Caruso Emotional Intelligence Test and (3) only primary literature and review articles. We refined our
(MSCEIT) is the primary assessment tool for ability EI. Although it search by excluding articles focusing solely on ancillary medical staff,
has good reliability on its own, its validity is extrapolated from a patients, team-based practice, psychology, or leadership. Addi-
previous version, the Multifactor Emotional Intelligence Scale. tional articles meeting the selection criteria were added from the ref-
Several researchers have expressed concerns about the absence erence lists of the collected articles.

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Association of Emotional Intelligence With Malpractice Claims Review Clinical Review & Education

Table. Emotional Intelligence (EI) Evaluation Methods

Test Name Measurement Method Competencies Measured EI Model Reliability Validity Limitations
Trait Emotional Self-reported Well-being, self-control, Trait Excellent Excellent Self-reporting leads to dishonesty
Intelligence emotionality, and sociability and unconscious selection
Questionnaire24
Wong and Law Self-reported Self-emotional appraisal, Trait Limited Limited Significant overlap with other
Emotional others’ emotional appraisal, personality tests
Intelligence Scale25 self-regulation of emotion,
and emotion to facilitate
performance
Mayer-Salvovey-Caruso Consensus scoring and Perception, understanding, Ability Good Extrapolated Absence of scientific standards
Emotional Intelligence expert scoring knowledge, and management from other for determining the accuracy of
Test31 of emotions tests consensus and expert scores
Emotional Competence Self-rating, peer rating, Self-awareness, social Mixed Limited Limited Very few peer-reviewed
Inventory (ECI)26,27 and supervisor rating awareness, self-management, assessments of reliability and
and social skills validity because of proprietary
restrictions
BarOn Emotional Self-reported Intrapersonal, interpersonal, Mixed Good Good Five competencies are not
Quotient adaptability, general mood, properly weighted; its predictive
Inventory26,32,33 and stress management capabilities are accounted for by
other personal factors beyond EI

Data Extraction and Yield be more likely to take on patients with more complicated condi-
Research methods and key findings were derived from the full text tions. Furthermore, a lower claim rate during the early years of a prac-
and tables of the selected studies. Study design and findings are tice may simply be because a physician has fewer patients. Practice
detailed in the Table. location, type, and care hours did not significantly affect the risk
of malpractice.

Litigation and Physician Characteristics


Results
Four studies showed that physicians with previous malpractice claims
Litigation and Physician Demographics are at substantially increased risk of future claims.3,10,40,41 This as-
Our search totaled 49 articles. Many factors play a role in the risk of sociation appears to be straightforward: one expects that physi-
a physician incurring a malpractice claim, including medical spe- cians who have made clinical errors severe enough to warrant a mal-
cialty, age, sex, and education. Six studies demonstrate that the sur- practice lawsuit would have clinical habits that may place them at
gical specialties (neurosurgery, orthopedic surgery, general sur- risk for subsequent errors. Yet the payment amount of previous
gery, and obstetrics and gynecology) are consistently associated with claims appears to have little association with the risk of future mal-
an increased risk of any malpractice claim.3,10-14 These fields incur practice claims; even a single prior unpaid malpractice claim almost
a risk of malpractice 5 to 12 times that of fields such as internal doubles the risk of any future claims.40 This finding reinforces those
medicine, pediatrics, and psychiatry. The simplest explanation is of Taragin et al,42 who showed minimal variability in award and
that surgeons incur more malpractice claims simply because they “indefensibility” rates when controlling for the severity of the clini-
perform operations, and each operation bears an innate risk of cal error.
complications.3,11 Board certification, class rank in medical school, In an effort to identify this propensity, 3 studies focused on
and prestigious credentials had no association with the risk of a mal- the link between unsolicited patient complaints and risk of
practice claim.3,12 malpractice.43-45 Hickson and colleagues43 showed a direct posi-
Male sex has been associated with an increased risk of medico- tive correlation between the number of complaints generated against
legal action.10,11,13,35 Male physicians experience almost a 3 times a physician and the number of medicolegal events incurred. Their
higher risk of having 1 malpractice claim11 and 1.5 times risk of hav- study also demonstrated that a minority of physicians generates the
ing subsequent claims.10 This increased risk may be associated with majority of patient complaints: 9% of physicians in their study group
the way that men and women differ in their patient interactions. incurred 50% of all patient complaints. Bismark and colleagues44
Women consistently demonstrate higher ratings in humanistic replicated these findings in a study of Australian physicians; 3% of
qualities36 and patients, in general, experience greater satisfaction physicians in their cohort accounted for 49% of all complaints. Their
after interacting with female physicians.37,38 study further showed that physicians who generated unsolicited
Intuitively, one may expect younger physicians to have an in- complaints were more likely to incur subsequent complaints.
creased risk of malpractice because of their inexperience. Surpris- Finally, physicians with low patient satisfaction ratings have a sig-
ingly, multiple studies reveal that middle-aged physicians (age 40-50 nificantly increased risk of malpractice suits brought against them
years) experience the highest risk of incurring a malpractice compared with physicians with high patient satisfaction ratings. Phy-
claim.10-12,39 This observation may be skewed by the fact that a sub- sicians in the lowest tercile of ratings experienced malpractice rates
stantial number of physicians younger than 40 years are still com- 110% higher than their colleagues in the highest tercile.45
pleting their training, especially in surgical specialties. In addition, Although it is plausible to speculate that patient complaints are
an awareness of their own inexperience may lead younger physi- generated because of a lack of adequate medical care or poor clini-
cians to be judicious in selecting patients for procedures. As years cal performance, several studies have shown that physicians with
pass and a physician’s practice and experience grow, he or she may the highest number of lawsuits are more likely to experience pa-

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Clinical Review & Education Review Association of Emotional Intelligence With Malpractice Claims

tient complaints of a more personal nature. The litigated physi- consistent with those of other studies showing that women clini-
cians were identified as being rude or disrespectful, did not return cians demonstrate more favorable humanistic characteristics and
telephone calls, and did not listen to the patient.18,46-48 Specific com- greater patient satisfaction scores, as assessed by other medical
municative behaviors of physicians have been linked to increased professionals36 and patients.38
risk of malpractice. For example, patients reported increased dis-
satisfaction if the physician failed to elicit an opinion from the pa- EI and Physician Performance
tient or family or to discuss the effect of a medical problem on the Elevated stress levels have already been implicated as a key con-
patient or family.18,46,47,49,50 Levinson and colleagues51 found that tributor to poor teamwork and disruptive physician behavior.64
physicians without malpractice claims were more likely to spend Disruptive behavior is not merely a nuisance to colleagues; it di-
more time with patients during a visit, seek patients’ opinions, and rectly jeopardizes patient safety, wears away at the morale of other
use humor regularly than were physicians with malpractice claims. health care professionals, and disrupts the patient-physician
The style of communication and tone of voice also play an impor- relationship.65,66 These behavioral symptoms of stress will likely per-
tant role. Removing content entirely and analyzing solely the tone sist unless physicians and institutions as a whole develop resilient
of voice, one study demonstrated that surgeons speaking to pa- coping tools.67
tients with dominant, unconcerned tones were almost 3 times as Accurately understanding and regulating one’s own emotional
likely to have experienced medicolegal events as their peers with response plays a critical role in how an individual approaches stress-
tones of voice perceived as less domineering.52 When combined with ful situations and counteracts the effects of stress and burnout.68,69
dominance, the lack of anxiety in a physician’s voice may imply in- Reported research to date strongly suggests that individuals with
difference toward a patient, leading to erosion of any trust be- higher EI are better at coping with stressors and mitigating burn-
tween the physician and the patient. This could lower the thresh- out than are individuals with lower EI. Several studies of frontline
old to pursue medicolegal action should an adverse event occur. In health care professionals have shown that EI is positively corre-
summary, 6 studies focused on specialty,3,10-14 4 studies focused on lated with both increased recognition of stress and stressors in the
sex,10,11,13,14 2 studies focused on education,3,12 4 studies focused on workplace and lower rates of depression and greater organiza-
age,10-12,39 2 studies focused on previous malpractice claims,3,10 tional commitment.68,70,71 Among resident physicians, higher lev-
3 studies focused on patient complaints,43-45 and 7 studies fo- els of EI have been correlated with lower levels of burnout.68
cused on patient communication.18,46-48,50-52 Arora et al69 analyzed the effect of EI on stress among resi-
dents performing surgical tasks. Although higher EI was associated
EI and Physician Demographics with higher levels of subjective and objective measures of stress dur-
We found only 1 study that directly examined the link between EI ing the procedures, it also correlated positively with improved stress
and physician specialty. McKinley et al53 measured the EI of 139 resi- management and more rapid recovery times. Trait EI correlates posi-
dents in pathology, pediatrics, and surgery using the TEIQue. When tively with perceived stress but negatively with feelings of burnout.68
compared with the nonphysician population, resident physicians as These findings reinforce the connection between heightened aware-
a group scored higher in impulse control, emotional management, ness of stressors and an increased ability to return to baseline after
empathy, self-motivation, and self-esteem but scored lower in so- exposure to stressors.
cial awareness and adaptability. Only sociability factor, consisting of
the subscales assertiveness, emotion management, social aware- EI and Patient Satisfaction
ness, adaptability, and self-motivation, varied significantly among Studies54,56,72,73 have shown a positive association between higher
the specialties. Residents in pathology scored lower in optimism and EI scores and patient satisfaction in the outpatient setting.54,57 Using
emotion management than both surgical and pediatric resident phy- the WLEIS, the Jefferson Scale of Physician Empathy, and patient
sicians, and lower in social awareness than surgery resident physi- satisfaction questionnaires, Weng and colleagues72 found a statis-
cians. Although these results are consistent with popular beliefs of tically significant positive correlation between attending surgeons
the unique personalities of physicians in particular specialties, the with higher EI scores and patient satisfaction in the preoperative pe-
study is limited by its low response rate, particularly among surgi- riod. Surgeons’ EI had no significant correlation with patient satis-
cal resident physicians. faction in the postoperative period.
At this time, the correlation between EI and clinician age is un- Dugan et al73 also assessed the link between EI and patient sat-
clear. Two studies have found a modest trend toward increasing EI isfaction. Using the BarOn Emotional Quotient Inventory to mea-
with age or experience (R2 between 0.043 and 0.17),53,54 while sure the EI of resident and attending physicians in otolaryngology
2 show no such association.55,56 When expanded to include noncli- across several years, they identified physicians with lower than
nicians, 1 study has shown a small positive correlation between EI average EI scores. These physicians underwent an EI training pro-
and age among undergraduate students,57 while another shows a gram, after which they showed an improvement in their overall
decrease in EI with age among medical students.58 The finding that EI scores. More important, patient satisfaction with the care pro-
EI increases with age is consistent with the fact that personality traits vided by these physicians showed a significant increase from
evolve with age, particularly with most people increasing in consci- before the intervention to after the intervention. Although these
entiousness and agreeableness.59 findings suggest that an individual’s measured EI can change, it
Sex has been consistently shown to play a role in EI among medi- is not clear at this time whether their intrinsic capacity is being
cal professionals.56,58,60-63 Women tend to score higher than men expanded or simply more expertly accommodated for. In
in global EI58,61-63 but lower than men in the specific facets of stress summary, 1 study focused on specialty,53 4 studies focused on
management and emotion management.60 These findings are age,53-56 6 studies focused sex,56,58,60-63 4 studies focused on phy-

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Association of Emotional Intelligence With Malpractice Claims Review Clinical Review & Education

sician performance, 68-7 1 and 4 studies focused on patient


Figure. Emotional Intelligence Litigation Flowsheet
satisfaction.54,56,72,73
Latent failure (systemic errors) Active failure (individual errors)
• Management • Technical skill
• Systems design • Decision making
Discussion
Emotional intelligence is currently used as a predictive tool of
achievement in fields ranging from finance to sports. With the greater
Adverse event
level of accountability in medical practice, there has been interest
in better understanding the role EI plays in physician performance.
Emotional intelligence could be considered a valuable assessment Risk management Emotional intelligence
of the social context of medicine: a quantitative tool by which we
can measure the complex factors that go into the interactions be-
tween physicians, colleagues, and patients. Litigation

Although there have been few, if any, studies that directly


examine the association of physician EI with malpractice claims, Adverse events are the result of both active and latent failures and errors.
Adverse events may or may not result in litigation, depending on the level of risk
our analysis shows that numerous connections can be made indi-
management and a physician's emotional intelligence.
rectly between EI and risk of malpractice claims. Our review shows
that there are important physician characteristics that demon- tions, which occur on a day-to-day basis. Developing and imple-
strate predictable correlations with both EI and the propensity to menting a physician-specific tool may allow for the detection of
be involved in litigation. There is consensus that many of these practitioners with low EI, allowing for early intervention for these
characteristics place a physician at increased risk of litigation. Sev- physicians. Ideally, this intervention would improve patient satis-
eral of these characteristics can be easily assessed: namely, age, faction, decrease patient complaints, and reduce litigation
sex, and specialty. Other characteristics are more indicative of (Figure).
the quality of a physician’s interpersonal interactions: patient satis-
faction ratings, patient complaints, and any prior history of legal Limitations
action. Physicians with any kind of negative interactions—low There are several limitations within this review. Emotional intelli-
satisfaction ratings, increased patient complaints, or a previous gence in the medical field has been addressed by a relatively small
lawsuit—are at a disproportionately higher risk of incurring number of peer-reviewed articles. Several of these articles are
a lawsuit than their colleagues in the same specialty. This is cor- focused on nonphysicians such as medical students. As a conse-
roborated by the consistent observation that only a small number quence, we are hindered in our ability to draw concrete conclu-
of physicians account for the preponderance of negative sions from this limited evidence. At the heart of this constraint is
interactions.43 the lack of consensus on the definition of EI: is EI a personality
There are similar associations between these physician charac- trait, a performance ability, or a combination of the 2? This is cer-
teristics, behaviors, and the evolution of EI. Emotional intelligence tainly not just a conflict in the medical literature; it is an ongoing
trends higher and malpractice risk trends lower with increasing age, battle in the field of EI overall. These distinctions become espe-
female sex, and the practice of nonsurgical specialties. Emotional cially important when proposing interventions to improve EI
intelligence has also been shown to play a substantial role in shap- among medical practitioners.
ing a physician’s interactions and communication with patients, with
physicians with higher EI scores consistently showing an increase
in patient satisfaction. Hence, it is reasonable to assume that the
Conclusions
strong role EI plays in the quality of a physician’s social and profes-
sional interactions may parallel its considerable influence in deter- The study and effect of EI within medicine offers an opportunity to
mining a physician’s risk of litigation. investigate how physician characteristics may influence one’s EI, as
Proving this hypothesis would first require creation of a vali- well as medicolegal risk. This review suggests an indirect negative
dated, medically specific tool that would enable the objective correlation between a physician’s level of EI and his or her risk of liti-
measurement of a physician’s EI. Although several validated tools, gation. Studies directly linking physicians with low EI to a higher risk
such as the TEIQue and WLEIS, are in use today, these question- of litigation are lacking and may provide valuable insight. Demon-
naires lack any reference to patient care or colleague interaction strating such a correlation should prompt the development of in-
within the realm of medicine and may not accurately capture the terventions that may enhance a physician’s level of EI early in his or
complex social aptitude involved with difficult patient interac- her career and may limit future legal action.

ARTICLE INFORMATION Author Contributions: Dr Shouhed had full access Acquisition, analysis, or interpretation of data: All
Accepted for Publication: August 27, 2018. to all the data in the study and takes responsibility authors.
for the integrity of the data and the accuracy of the Drafting of the manuscript: Shouhed, Beni,
Published Online: January 30, 2019. data analysis. Manguso, Gewertz.
doi:10.1001/jamasurg.2018.5065 Concept and design: Shouhed, Beni, IsHak, Critical revision of the manuscript for important
Gewertz. intellectual content: Shouhed, Beni, IsHak, Gewertz.

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Clinical Review & Education Review Association of Emotional Intelligence With Malpractice Claims

Administrative, technical, or material support: hospitalized patients: results of the Harvard V2.0. Emotion. 2003;3(1):97-105. doi:10.1037/1528-
Shouhed, Gewertz. Medical Practice Study I. N Engl J Med. 1991;324(6): 3542.3.1.97
Supervision: Shouhed, IsHak, Gewertz. 370-376. doi:10.1056/NEJM199102073240604 32. Newsome S, Day AL, Catano VM. Assessing the
Conflict of Interest Disclosures: None reported. 16. Localio AR, Lawthers AG, Brennan TA, et al. predictive validity of emotional intelligence. Pers
Relation between malpractice claims and adverse Individ Dif. 2000;29(6):1005-1016. doi:10.1016/
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