Académique Documents
Professionnel Documents
Culture Documents
Prepared By
Jill Robbins
Submitted To:
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TABLE OF CONTENTS
TABLE OF CONTENTS 2
EXECUTIVE SUMMARY 3
THE BUSINESS DESCRIPTION 4
MARKET ANALYSIS 4
VISION STATEMENT 7
VISION TRIGGER 7
MISSION STATEMENT 7
BUSINESS OBJECTIVES 8
BUSINESS OPERATIONS 8
MARKETING
9
Product 9
Price 10
Place 11
Promotion 12
COMPETITIVE ANALYSIS 15
LEGAL STRUCTURE 18
MANAGEMENT EXPERTISE 18
SUPPORT PERSONNEL 18
FINANCIAL INFORMATION 19
SUMMARY 25
2
EXECUTIVE SUMMARY
The purpose of this business plan is to support a request for a $30,000 four-year
bank loan to purchase equipment and inventory as part of the financing for a start-up sole
Robbins and will be located in leased space at 123 10th Street in the new Sun View
The business will serve burritos, tacos, enchiladas, and quesadillas to the
generally upscale target market of Springville. Based on the financial and competitive
analysis presented in this plan, Compadre’s Mexican Restaurant will be successful. The
cash flow projection, Exhibit 4, One-Year Cash Flow Projection, indicates break-even
analysis including the owner’s draw of $25,680 for the first year of operations.
established and known throughout the Springville area in the next three years with the
its reputation for a family atmosphere and fast service, plus its slogan, “Compadre’s –
The owner, Jill Robbins, has founded two highly successful food service
businesses in the Springville area. The owner holds an undergraduate business degree
from the School of Management, California State University, Springville. Jill Robbins
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THE BUSINESS DESCRIPTION
leased space at Sun View Centre. A ninety-day option has been taken on this location.
Jill Robbins, who has founded two highly successful restaurants in the area,
during the last ten years, will own the business as a sole proprietorship. Each of the
restaurants started by Jill Robbins reached its break-even point after only nine months
and was sold for a substantial profit. Compadre’s will be an upscale restaurant selling
healthy burritos, enchiladas, tacos, and quesadillas. All of the entrees will be made fresh
demonstrating there is a demand for a Mexican restaurant selling fresh products. It will
be located in the most desirable retail space in the area, and the owner has a ten-year
MARKET ANALYSIS
Market analysis is favorable toward the Mexican restaurant business in the United
States. A web site, www.preparedfoods.com, explains that “theme and ethnic restaurants
have emerged as the most dynamic in many of the key markets as operators attempt to
target expanding niche pockets of demand. Led by the U.S. and Japan with each valued at
more than $200 billion in 1997, the foodservice market has taken on global proportions.”
Restaurants and Institutions, a restaurant industry journal, predicted a 2.6% growth in the
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industry, healthier than the 1.9% projected last year. This will also mark the eighth
market is expected to grow substantially between 1999 and 2004 in this multi-billion
dollar industry. Today, more families are dual income so there is more disposable income
to be spent on entertainment/recreation and dining out. People eat out more because they
are tired from working long hours and they want to save time by picking up dinner on the
way home so they can spend quality time with their family. The 2000 Census of
Springville suggests this style is predominant among both affluent Americans living in
households with incomes of $30,000 or more per year (45%) and less-affluent
Marketing a “fast” and “family” atmosphere is where restaurants are going today.
A growing trend among Americans is value priced plates and large portions of food.
Furthermore, value pricing is in. Compadre’s menu will specialize in value and
combination meals daily. According to the January 1999 issue of Restaurant and
Institutions, “Value is still paramount, but price will become less important than good
food and service.” The customer wants good quality and that is what Compadre’s
In summary, the general industry analysis shows that “fast” and “quality” food
sales are on the increase and will continue to increase. Further, the target market for this
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restaurant is lower and middle-income families. The market analysis also reveals that it
is highly desirable to serve large portions and value meals at Compadre’s Mexican
Restaurant.
Since the market analysis identified lower and middle-income families as desired
target markets, what is the growth pattern in Springville regarding these groups? Table 1
TABLE 1
Table 1 reports two important trends: the total population of Springville and the
number of families in the low and middle-income categories are both increasing at a
income families are clustered generally within a three-mile radius of Sun View Centre.
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TABLE 2
Radius From Sun View Centre Low Income Middle Income High Income
Families Families Families
VISION STATEMENT
throughout the Springville area and expansion plans for a second restaurant will be in the
planning stages.
VISION TRIGGER
know your name!” The vision trigger will emphasize a fun, family atmosphere that
people of all ages can enjoy. This will include quality customer service, authentic food
with hearty servings, stylish décor, and a selection of food and drinks to meet the needs
of individual customers.
MISSION STATEMENT
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We, the employees and management of Compadre’s Mexican Restaurant,
We pledge that we will serve only quality foods that meet the health
We pledge to put safety a high priority so you can visit with friends or
If we do not keep our pledge, your meal for the evening will be free!
BUSINESS OBJECTIVES
Compadre’s Mexican Restaurant will have these business objectives during the
BUSINESS OPERATIONS
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MARKETING
Product
Compadre’s Mexican restaurant will sell the following: burritos, tacos, enchiladas
and quesadillas. Before receiving the main dish, our customers will enjoy chips and
freshly made salsa. This will serve as an appetizer before the main meal. Our featured
product will be our authentic chicken or shredded beef burritos. Our customers will have
the choice of selecting the traditional beef enchiladas. Another selection might be the
tacos with either a hard or soft-shell. These items will also be served with chicken or
beef. Quesadillas are served hot and cheesy, made to everyone’s satisfaction. Large
portions of Spanish rice and refried beans will be served with every main dish. Any of
Jill Robbins will purchase all tortillas, rice, beans, vegetables, and sauces from
Central Valley Mexican Food Distributors, a leading supplier to the Central Valley.
Chicken and beef will be purchased from a primary supplier, The Butcher’s Shop.
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Beverages and Other Food Products
Four imported Mexican beers and six domestic beers will be purchased from
Central Valley Beverage Company. The menu will have five soda choices that will be
supplied by Thirsty Company, a local wholesale beverage distributor in the area. Chips
All foods and beverage suppliers will be subject to change due to poor quality or
Price
The majority of the restaurant sales will come from burrito and taco sales.
Representative prices are as follows: $5.00 for a shredded beef or chicken burrito, $2.50
for two shredded beef or chicken tacos (with lettuce and cheese), $4.50 for two shredded
beef enchiladas, and $3.50 for a quesadilla that includes sour cream and guacamole. The
experienced restaurant owner noted that these prices are fairly competitive to other
Mexican restaurants. Volume costs would include $.51 per burrito, $.43 per taco, $.37
per enchilada, and $.34 per quesadilla. Other volume costs will be as follows: $.068 per
16 oz. plastic cup, $.13 per 32 oz plastic cup, $.11 per plastic take-out plates, $.043 per
plastic fork or spoon. An experienced Mexican restaurant owner, who has been in
A comprehensive survey was made of local restaurants offering beer and soda on
the menu. The general price range for imported Mexican beer was $2.50 to $4.25.
Domestic beer ranged from $2.00 to $4.00. Soda was priced between $.99 to $1.65.
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Compadre’s Mexican Restaurant will charge $3.25 for an imported beer, $2.50 for a
domestic beer, $1.00 for 16oz and $1.50 for a 32-oz soft drink. Soft drinks will include
free refills. Volume costs for imported beer will be $1.25, domestic beer $1.00, and soda
$.32.
Place
The Springville city urban growth statistics indicate the area around Freeway 40
and 10th street has grown rapidly. The East Side of 10th street has exploded due to the
recent population growth from 7,200 to 11,000. A new major shopping complex, Sun
View Centre, has just opened. The current anchor tenants are Ice cream You Scream,
Bullseye, Sports Today, Everyday Wear, and Furnishings 4 You. Two major franchises
are also new additions to Sun View Centre. Burger World and Deep Sea Subs add to all
of the excitement. A new 10 screen movie theatre, The Sun View Centre Cinema, will be
opening its doors at the end of the year. This area has exposure because it has easy
access off Freeway 40 and it is a direct route into town. Springville now has more
national chain stores that attract people from other neighboring communities, bringing
them to Sun View Centre. This causes higher traffic flow toward Compadre’s Mexican
Restaurant. Freeway 40 has an average traffic flow of 58,000 cars per day according to
Springville Police Department. The daily average foot traffic in Sun View Centre is
Customers will enjoy visiting Sun View Centre because of the diversity of the
new anchor stores and the easy access from Freeway 40. Bright colors and beautiful
décor add to the eye pleasing effect of Sun View Centre. All of these factors contribute
to the decision to locate in Sun View Centre, despite the fact that a national Mexican food
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chain restaurant is located 2.5 miles west of the Sun View Centre. The advantage is that
this national chain is located in a shopping complex that is a few years older than Sun
View Centre and two of the five major anchors have moved to Sun View Centre or
Compadre’s Mexican Restaurant will be located in a 2000 sq. foot building that
can possibly be expanded in the future. A real estate broker of Sun View Centre said
monthly lease payments include land rent, plumbing, heating, air conditioning. A build-
to-suit building and landscaping are included in the $2.00 sq. ft., triple-net. The broker
offered a 4-year lease plan that included three months free rent during year 1 and a
maintenance fee of $300 per month. The offer will be effective October 1. A refundable
deposit of first and last lease payments, plus a $4,000 security deposit will be made with
Promotion
methods:
A grand opening will be held with a local Mariachi Band providing the music and
entertainment. Compadre’s will hold their 1st taco eating contest and offer chips and
Compadre’s Mexican Restaurant will sponsor The Springville City Little League
baseball team and will hold “Family Nite Fridays,” where kids eat half price with the
means know your products. The manager must understand that the appearance of all
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menu items is very critical. He also suggests warm and caring service; establish eye
contact and smile, smile, smile. He also suggests that the new trend is to be your
customer’s advocate; follow the rules, and always remember the customer is first. As
restaurant owners head into the new millennium, Moeller also advises that if you
“schmooze and you won’t lose.” Pay close attention to your customer’s needs to
demonstrate their respect and validate their importance. These key ideas will be the
focus of Compadre's and Jill Robbins and her well-trained staff will completely satisfy
the customer.
One of the things that will make Compadre's a success is, with their excellent
customer service, will be the emphasis on the second best marketing tool -- the menu.
Compadre's Mexican restaurant will follow the “dos and don’ts of the millennium”
suggested by Linda Lipsky, an expert in restaurant design. In the 1999 article “Designing
Profitable Menus,” she recommends three colors for headings on the menu and to
highlight certain menu items that are the restaurant’s specialty. Another important
feature is the icons. This is a way to focus on more profitable items on the menu and
choose a symbol that is appropriate to the restaurant’s theme. The theme for Compadre’s
One and three-year sales forecasts are presented in Table 3 together with
TABLE 3
12 month and 3-year Sales Forecasts and Related Promotional Costs
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COMPETITIVE ANALYSIS
Burrito King
Burrito King is a national franchise located 3 miles from Sun View Centre on 10 th
Street and Walnut Ave. (See Exhibit 1, Location of Compadre’s and Main Competitors).
Burrito King specializes in low prices for burritos, tacos, and nachos. The restaurant has
been established in that location for 10 years and has an excellent reputation in the
community.
Burrito King only offers beef in its tacos and burritos whereas Compadre’s offers
beef and chicken. Although Burrito King has low prices, Compadre’s will have more
selection and offer bigger portions of rice and beans. Burrito King does not draw as
many customers because the hours are only from 11am to 7pm. This hurts them on
weekends when customers are looking to stay out later to eat and drink. They do offer a
senior discount, but they do not target the senior citizens of Springville.
La Via
La Via is another Mexican restaurant, located at 9th Street and Old Oak Avenue,
approximately 2.5 miles from Compadre’s. La Via is a family owned restaurant and their
hours are only 12pm to 9pm, 6 days a week. They are closed on Mondays. Due to an
unexpected death in the family a year ago, an inexperienced cousin took over the
restaurant and is trying to keep it in business. The new owner is working to repair the
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reputation because the older uncle created an unfavorable one by serving low quality
food and poor service coupled with high prices. They have only been in business for 5
years. They do have a small loyal customer base, but they are having trouble expanding
as Springville grows.
Their specialties are enchiladas, homemade salsa and guacamole. Their restaurant
is very clean and has a family look as décor. They offer senior discounts, but their only
local marketing strategy is to advertise in the local newspaper, The Springville Times.
El Monte’s
40 from the Sun View Centre. This restaurant has been in business for 6 years and is
owned by a couple in their mid 40’s. They are open 7 days a week from 11am to 10pm.
They have built a fair reputation in the last 5 years. El Monte’s is based on a very
not serve rice with any of their dishes. This could be a liability because people in
Springville expect rice to be served with every meal. Their specialty is combination
plates where the customer can mix and match any items on the menu. This is an
advantage to customers because they will always get exactly what they order.
Salvador’s
Salvador’s is located on southeast corner of Old Oak Avenue and 12th Street.
They specialize in catering to businesses and to the general public such as for weddings
and funerals. Their eating area is approximately 300 sq. ft. so most people order there
and take the entrée home or back to the office. This could hurt the business in the long
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run because most people want to eat their food right when they get it, not take it out.
There is no room for a large group of people to meet because the dining area is so small.
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EXHIBIT 1
7th
North
8th
9th
10th
Old Oak
Walnut
11th
Freeway 40
12th
EXHIBIT 2
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Competitive Analysis
Specialty fast and family low prices salsa and chili rellano catering
atmosphere enchiladas
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LEGAL STRUCTURE
by Jill Robbins.
MANAGEMENT EXPERTISE
The owner has been to many Mexican restaurants. Her father was in the Army
and she traveled around with him to many different countries. She has grown up around
Latin American food all her life and can cook every dish on the menu like it is straight
from San Jose, Costa Rica. The owner holds an undergraduate business degree from the
received many first place prizes for “Cook-Offs” at state fairs across the country.
Jill Robbin’s extensive business activities have used several reputable Springville
professionals who provide services to the business. These include Smith and Associates
CPAs, Easy Insurance, and George and Howard law firm. The owner has had a long
Jill Robbins is a highly regarded chef in the food industry of the Central Valley.
She spends time teaching young children how to cook and hosts a cooking segment on
SUPPORT PERSONNEL
The restaurant will operate using family and high school students as its principal
employees to reflect a youthful, family oriented image consistent with its “Compadre’s—
where we know your name!” vision trigger. The assistant manager will be the founder’s
sister who has worked in Mexican restaurants since the age of 14. A special employee
benefit will include ½ price off meals for their immediate family. Employees will receive
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a book titled How To Keep the Customer Satisfied to help job performance and
politeness. The majority of the employees will be family who will work part-time with a
full-time manager. Three students will also be hired on a part-time basis. Student
employees will work for $6.00/hr. initially with an opportunity for pay increases. The
assistant manager will be paid $11.00 per hour. A policy of promotion from within will
be adopted.
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FINANCIAL INFORMATION
Financial Objectives
The following objectives are for the first two years of Compadre’s Mexican
Restaurant:
Exhibit 3, Monthly Living Expenses – Jill Robbins, show the amount required by
The owner to pay for living expenses and compute the draw.
The items in Exhibit 4, One-Year Cash Flow Projection, have been arranged in a
specific way: sources of cash (cash receipts), cash needed to purchase assets (equipment),
cash needed to pay expenses (rent), cash needed to pay liabilities (payroll taxes), and
owner’s draw.
Sources of Cash
1. Personal Funds. The owner will invest $66,000 into the business.
2. Loan Proceeds. The owner will borrow $30,000 from the Great Bank as a five-year
revolving line of credit at 8.5%. Interest will be charged only on the amount actually
borrowed with principal payments of $8,000. This information was provided by the
Springville Resource Center.
3. Cash Receipts From Business. $180,000 in cash receipts net of sales taxes is
estimated. This projection involves selling 7,200 burritos, 18,000 tacos, 4,000
enchiladas, 5,150 quesadillas, 9,000 16 oz. Soft drinks, 18,000 32 oz. Soft drinks,
2,700 imported beers, and 7,200 domestic beers. This is a very conservative estimate
of cash receipts. A 12 year experienced Mexican restaurant manager estimates that
the industry average cash flow for a start-up Mexican restaurant is $200,000.
EXHIBIT 3
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Monthly Cost of Living - Jill Robbins
Grand total - the minimum monthly draw needed from the business 2140
EXHIBIT 4
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One-Year Cash Flow Projection
Sources of cash
1. Personal Funds 66,000
2. Loan Proceeds 35,000
3. Cash Receipts from Business (Net) 206,000
Uses of Cash
4. Equipment/Supplies 26,500
5. Vehicle Purchase/Lease 3,900
6. Real Estate -
7. Fixtures 11,300
8. Security Deposits (Rent and Utility) 5,000
9. Signs 10,300
10. Leasehold Improvements 5,000
11. Cost of Goods Sold 63,000
12. Telephone and Utilities 8,400
13. Rent 38,700
14. Business License Fee 4,500
15. Insurance Premiums 5,000
16. Office Supplies 800
17. Legal and Accounting 4,446
18. Advertising 4,000
19. Real Estate Taxes 2,600
20. Miscellaneous Expenses 4,481
21. Payroll Taxes and Benefits 9,318
22. Payroll Wages (Excluding Withholdings) 62,300
23. Loan Payments (Principal and Interest) 10,975
24. Owners Draw 25,680
Uses of Cash
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4. Equipment/Supplies. Basic equipment cost is estimated to be $26,000. This
includes counters, refrigerators, freezer, stove, pots, dishwashing equipment and
installation. A national restaurant equipment supplier supplied this information.
5. Vehicle Purchase/Lease. A utility van will be leased at $325/month for three years
from Springville Auto Sales, a total of $3,900 per year.
7. Fixtures. Fixture costs will total $5,000 based on an estimate from Springville
Fixtures and More, Inc. These costs will include purchasing tables, chairs, and all
removable service items.
8. Security Deposits. Security and other deposits will include $3,000 for lease-related
deposits and $2,000 for utility deposits for a total of $5,000.
9. Signs. Compadre’s Mexican Restaurant will have two giant neon lighted signs, one
posted on the front of the building and the other near the road. The signs and
installation will cost $10,300 according to Springville Sign Store.
10. Leasehold Improvements. Net leasehold improvements will total $5,000. This was
provided by Machado Construction of Springville and includes floor and wall
coverings, window treatments, painting and decorating, window decorations, and
miscellaneous minor improvements.
11. Cost of Goods Sold. Cost of goods sold is based on the sales projection of $180,000
and is estimated to be an average of 35% of sales totaling $63,000. A 12 year veteran
Mexican restaurant owner in Springville provided this information.
12. Telephone and Utilities. Springville City Gas, Electric, and Telephone Company
estimates telephone and other utilities at $700/month for an annual total of $8,400.
13. Lease Expense. The first three months are rent-free. There will be a maintenance
fee of $300/month for common areas and rent is $2/sq. ft. for the 2000sq. Ft. building
space. Rent totals $38,700 at Sun View Centre, with $4,300 payments monthly.
14. Business License Fee. This business license fee based on business revenue (2.5% of
gross revenue) will be $4,500 (License and Permits Office, Springville).
16. Office Expense. This item includes all office-related expenses including copying and
paper supplies. The owner will perform all of the office duties. Total is estimated at
$800 annually based on the owner’s previous experience.
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17. Legal and Accounting. Smith and Associates, CPAs, and George and Howard law
firm will provide basic bookkeeping, accounting, and legal services. Smith and
Associates, CPAs has a bookkeeping subsidiary, Business Bookkeeping that
specializes in low cost bookkeeping. This firm will be engaged for the bookkeeping
with Smith and Associates providing tax preparation and other professional services.
The total estimated annual cost is $4,446.
18. Advertising and Promotion. $4,000 will be allocated to the advertising campaign.
This firm will advertise by using flyers, newspapers, and local radio.
19. Real Estate and Other Taxes. Real Estate and Personal Property taxes will total
$2,600/year. The Management Office, Sun View Centre, provided this information.
20. Miscellaneous Expenses. $4,481 has been estimated for miscellaneous expenses
based on information provided by a restaurant owner.
21. Payroll Taxes and Benefits. These total $9,818. Fifteen percent of wages include
FICA, scholarships, and manager benefits.
22. Payroll. Wages total $62,300. This total includes 350 workdays, with 3 employees
working 5 hours a day at $6.00. The manager will work 8-hour days and be paid
$11.00 per hour. Payroll includes manager’s annual salary, employer taxes,
unemployment insurance, and worker’s compensation, but does not include
withholdings.
23. Loan Payments. All of the $35,000 loan allocation will be used during the first year
of operation. Assuming this amount was available at the beginning of the fiscal year,
interest at 8.5% totals $2,975. In addition, according to the loan agreements,
principal payment of $8,000 is also required. The total payment for the first year is
$10,975.
24. Owner’s Draw. This information, obtained from Exhibit 2, Monthly Personal Living
Expenses, is $2140 per month or $25,680 annually.
SUMMARY
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Compadre’s Mexican Restaurant will be successful. The business plan has
documented that the establishment of Compadre's Mexican Restaurant is feasible. All the
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