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CONTACT NO OF ENGINEER
NEERAJ UPADHYAY: 9871404995/9910005323
Installation Date:
Website : - mail.airtelmail.in
11 Red LED showing power: --- If light not display check your power plug
and modem adaptor.
11 Yellow LED-showing Link: --- If light blink or not Glow Stable checks the
RJ 11 (cable) modem to splitter please plug out / plug it.
11 Green LED showing data transfer: --- If this light not blinking please
ON/OFF the modem.
4 1 Last Green LED showing computer to modem connectivity: -- If light not
display check USB / LAN cable.
(In XP you can enable the LAN/USB connection)
IP 192.168.1.2 to 254
Subnet 255.255.255.0
Gateway 192.168.1.1
DNS 202.56.215.6
202.56.230.6
Do’s
1) Error 691/Authentication failure:
This error comes when data packets not able to reach the airtel server. Power OFF the
Modem/Router and PC and switch ON again.
Note: If you are getting three consecutive error 691/Authentication failures message, fourth time
you will automatically get error 678/PPPoE down. Switch OFF the modem for 3 minutes and try
again.
Ping 192.168.1.1 –t “ If reply comes that means connectivity till modem is fine. If it is
giving
• Request time out , Pls check Lan cable connectivity with Modem and your lan Card
• Destination host unreachable: Check your Lan card, either it is disabled or Lan card
drivers are corrupt.
Command to check DNS Connectivity
Ping 202.56.215.55 –t “ If reply comes that means connectivity till airtel server is fine.
If still problem in browsing, Pls check your browser settings
5) To Check Speed:
Click on “Speed Test” option and it will show you the correct speed.
Assigning IP Address in Lan Card:
Three Ports in the Splitter and their connectivity with RJ11 cables:
11 Line: Main line coming from outside your premise, will connect to this port
11 ADSL: RJ11 from this port will connect to the Modem/Router.
11 Phone: Phone instrument will be connected with this port through RJ11 cable.
http://www.softpedia.com/progDownload/DrTCP-Download-32633.html
• [602/633] Port in use. Port already open. Your modem is being used by another
application.
• [619/629] The port was disconnected by the remote machine
• [645] Dial-Up Networking could not complete the connection to the server. Check your
configuration and try the connection again.
• [650] The remote access server is not responding.
• [678/628/721] The server is not responding. The computer you are dialing is not
answering; try again later. There is no answer. PPP Modem Connect Failure
• [691/718/635] Invalid username or password. Access denied because username and/or
password is invalid on the domain. Remote Server could not authenticate the connection
or Authentication Failed. Dial-up networking could not establish a connection; check your
password and try again.
• [692] Hardware failure in attached device.
• [720] Dial-Up Networking could not negotiate a compatible set of network protocols you
specified in the Server Type settings. Check your network configuration in the Control
Panel and try the connection again. No PPP Protocols configured.
• [745] An Essential File Is Missing
Lock: 124- - - - 4#
------------------------------------------------------------------------------------------*************************************
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http://mail.airtelmail.in
Logon to – http://mail.airtelmail.in
Fill-up the login ID (username) and password then submit
111111111111111111111111111111111111111111111
111111111
11
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