A STUDY ON CUSTOMER SATISFACTION OF JSW SHEET IN AMK

COMPANY,TRICHY
QUESTIONNAIRE
1) Gender:
a) Male b) Female
2) Age:
a) 20-30 b) 30-40 c) 40-50 d) Above 50
3) Educational Qualification:
a)UG b)PG c)degree/diplomo d)others
4) Occupational Status:
a) Business b)Self-Employe c)Engineer d)Others
5) Income (monthly)
a) Up to Rs.10,000 b)10,000-20,000 c)20,000-30,000 d)Above 30,000
6) Which site of AMK location have u visited?
a) kajapet b)marsingpet c)sangiliandapuram d)mannarpuram
7) Which model jsw sheet do you Purchased?
a) Colour b) Gc
8) Which feature is the best one in Jsw Sheet ?
a)Design b) Price c) Brand d) Style
9) How do you feel Jsw Sheet ?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
10) Are you satisfied with company’s service?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
11) What do you think about JSW customer after sale service
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
12) How do you feel about company’s response towards customer?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
13) Did you receive the product on delivery time?
 a) strongly agree b) agree c) neutral d) disagree e) strongly disagree
14) How do you feel the experience at JSW Shoppe?
a) strongly agree b) agree c) neutral d) disagree e) strongly disagree
15) Have you satisfied with the usage of JSW Sheet?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
16) Are you satisfied with advertisement made by trichy AMK?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
17) Does the company provide you with discount are offers?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
18) Does the company allows you credit period to make payment?
a) strongly agree b) agree c) neutral d) disagree e) strongly disagree
19) How did you come to know about JSW?
a) Magazines b)TV ads c) Friends d) Dealers
20) Rank the Quality of the Sheet compared to other Sheets?
a)highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
21)What do you feel regarding the price of the product in AMK?
a)highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
22) How about the availability of accessories?
a) Always available b) sometimes available c)rarely available
23) How do feel regarding the way company is handling the complaints of customers?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
24) How do you feel the experience at trichy AMK Shoppe?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied
25) Will you recommend jsw product to anybody?
a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied