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Manual Refund
This document demonstrates the required steps to manually process a refund to
a tenant for a non-security deposit related item such as a credit charge or an
overpayment.
Step 1: Process Forms and Send to Revenue Accounting
Revenue Accounting will need the Tenant Account Adjustment Form. Please submit this
form with the necessary support to RevenueAccounting@kilroyrealty.com
Once the check is approved and paid, the tenant ledger will reflect the refund payable
and refund as a debit/credit (net zero) as shown below.