O' BRITISH APTIS TRAINING MATERIAL

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Practice Test 1
Task 1: Fill in the form. You have 3 minutes.

ORDER MNEALS ON LINE - R EGISTRATION FORM

User*r"
PRIYA

ry month year)
Date of Birth (day
14/7/1985
trtr trtrtrtr
Day Month (write in full) Year
City/Town /Villa
lage
IPOH

[Mobile numberJ
016-5958153

addressl
[Delivery address
House: _
102, TAMAN TUN SAMBANTHAN

31100 SUNGAI SIPUT (U)

Street:_

State:
PERAK

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Task 2: You've joined the 'ORDER MEAIS ONLINE'site. Fill in the form. Write in sentences.
Use 2O-30 words. You have 7 minutes.

MEMBER FORM

Please tetl us about your favourite food and time when you prefer to have your meals.

My favourite food will be western and chinese food. Usually I won't take spicy food
and more to diet food since I need to cut down my unnecessary unhealthy food.
I prefer to have my food late evening before 8p.m. everyday.

Task 3: You are a member of MEALS DELIVERY ONLINE. You're talkingto J. in the customer
chat room. Talk to J. using complete sentences. Use 30 to 40 words per answer. You have 10
minutes.

J. Hi! I see you're new here. I joined a year ago after I started living alone. Why did you
join?

You. I am joining this service since I have no time to prepare my own meals cause of my tight
schedule everyday. Moreover, I am living alone here where my parents staying in diffrent
state. Besides, I don't have to think to much on what I eat everyday and I can save lots of time
for some other necessary things.

J. What do you think about the service?

You. Well, I found the service is quite fast delivery, easy to order, not very complicated
and more to friendly user service. Overall, I am very satisfied with the service they
provide. I think I will be continue my orders with them in future.

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J" How do you feel about the recent rise in the price of pizzas? lt was 20% cheaper before.

You. Yes I have noted the news about rise in the price of pizzas. It is quite frustrating
about the increase since pizza was my favourite food and I am quite frequent
order them. I think they should give some discount for their loyal customers.

Task 4: You are a member of 'MEALS DELIVERY ONLINE'. On your last visit to their website you
saw the notice below.

Dear valued customers,

We are sorry to inform you that from next month we have to introduce a fee for the meals'
delivery. lt will constitute L0% of the meal order. We have to introduce this measure to
reduce the high costs involved in delivering the meals.

lf you have any comments or suggestions, please feel free to email us at

customer.service@ mealson li ne.com

Write an email to friend who also uses the MEALS DELIVERY ONLINE service. Write your feelings
a
about the notice and suggest possible alternatives. Write about 50 words. You have 10 minutes.

Dear Sara,

We never write each other an email for long time. How are you there? Hope everthing
is good with you. Lately, I was quite busy with my master's studies and I am really having hard time
to complete it but still I can manage everything here.

The main reason I wrote this email to you is to inform you about the extra charge
which introduce by the Meals Delivery Online service recently. I am sure you aware
about this news since you are loyale customer to them.

I am really disappointed with the extra charge for each orders. It will increase the
price of the meals since the price of most of the food in the market have been
increased due to GST. Plus if they charge for the services, the price of each food will
increased. It will burden us. Therefore, I suggest that they should give some priority and
discount for their loyal customers like us. Hope they consider about this suggestion.

Well Sara, I will catch you up some other time with some other latest news. Stay connected.
Take care. Bye.
Regards, 20
Priya
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Now, write an email to the Customer Service Team, explaining your feelings about the notice
and suggesting possible alternatives. Write 120-150 words. You have 20 minutes.

Dear, Customer Service,

I am Ms Priya from Ipoh and I am your loyal customer and I have been used your services since
three years back. I am really happy with your service untill the news about the charge of each orders
we make came out. Seriously, I am really upset and disappointed with the extra charge.

Since we were burden with the GST lately, most of the prices of food was increased in the market.
If your company charge extra cost for the each order, the price will be more expensive. Just imagine
the customers who having moderate life style with the small salary they earn. It will burden them.
Moreover, there are many loyal customers for your company and this news will make them frustrated
and they might switch to other online meals service. Therefore, I suggest that your company might
consider your loyal and regular customers. Your company maybe can give some special priority or
discount for us. Hope your management will be consider about my suggestion and give some priority
for your loyal customers.

Hope I can get a good feedback from your management. Thank you for your good service for us
and hope you will give us better services in future. Thank you. Hope to hear soon from you.

Sincerely,
Priya

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