Académique Documents
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On
Marketing of liquid glucose in north india
(Bharat starch industries ltd)
Submitted To
Institute Of Management Studies, Kurukshetra
For partially fulfillment of the requirement of the Degree
of Master of Business Administration (MBA)
Submitted By
Mr.Sachit Gambhir
th
A-V year-9 sem
University Roll No. 47
KURUKSHETRA UNIVERSITY
KURUKSHETRA
CONTENTS
ACKNOWLEDGMENT.
COMPANY PROFILE
PRODUCT RANGE
FEATURES OF BSIL
PRODUCTION PROCESS
PRODUCTION CAPABILITY
ORGANISATION STRUCTURE
OBJECTIVE OF PROJECT.
RESEARCH METHODOLOGY.
LIMITATION OF STUDY.
SWOT ANALYSIS.
FINDINGS.
RECOMENDATIONS.
ACKNOWLEDGEMENT
With great pleasure, I extend my heartiest thanks to major advisor, Mr. Navin Vij,
Senior Manager, Marketing, Bharat Starch Industries, Yamuna Nagar for
assigning me such an interesting and challenging work. I extend my indebt ness for
his able guidance, support and valuable suggestions, which encouraged me to
achieve my goals.
Sachit Gambhir
M.B.A 9th Sem (5 year)
Roll No. 47
COMPANY PROFILE
The Starch business of EICL started out as an agro based Company called “Bharat Starch
Industries”. Bharat Starch Industries (BSI) is a part of “Thapar Group” of companies having
plants in Yamunanagar(Haryana) and Pondicherry. BSI was registered with company law board,
Stock Companies Bengal No.: 4944 AMB/B-2/3152 of 1936-37.Manufacturing unit is located at
Yamunanagar. Unit commenced its production in the year 1938. This company was set up in
1937, with production facility located at Yamuna Nagar (Haryana). It was the first Company in
the organized sector to enter into Starch manufacturing. Bharat Starch Industries started initially
as a Corn Wet Milling Unit with 80 MT per day grinding capacity, manufacturing Native and
Modified products primarily for Food, Paper and Textile Industries. It was subsequently taken
over by English Indian Clays Ltd. in the year 2002. English Indian Clays Ltd., a Company
incorporated in India, was part of the erstwhile Thapar Group. The business maintains
leadership position through product innovation & development, and providing application
support to customers. BSI enjoys leadership position in premium segment in modified starches in
paper industry in India. Company has its own DSIR (Department of Science & Industrial
Research) recognized R & D centre and is ISO 9001:2000 awarded company. Daily operation is
being conducted and recorded by SAP operating system. BSI manufactures starches, modified
starches, corn syrups, refined corn oil and allied products.
Infrastructure facilities have been upgraded and made flexible to enable the
manufacturing of diverse products. The main emphasis of BSI is on production and quality. It
has always produced the products well within the agreed specifications.
Bharat Starch Mill is one of the most famous companies of Thapar Group of
Industries. It is an ISO-9002 Company. It is situated at Yamuna Nagar, 1 km ahead
from Railway Station, Yamuna Nagar. This company was established in 1937. It is
one of the oldest companies in the manufacturing of starch in India. This company
was established for manufacturing of Starch only but today it is providing whole
range of starches like textiles starch, paper grade starch, Modified starch and also
contributing in the manufacturing of Dextose, Glucose, Sorbital and Refined Oil.
The company manufacture a wide range of products that have various application,
as given in the table:-
Amongst all other companies in this industry, it is the only co. in organized
sector.
It is the only co. in this industry to have a wide variety of modified starch.
Cleaning (separators)
VATS
S-water
(Steeping at 48-520C for 30-40 hrs)
Grinding
Starch Slurry
Maize Starch
Maize Starch is a white or creamy powder having various direct and indirect applications.
Our Native Starch is manufactured from selected good quality corn with high brightness and low ash content,
which is very desirable in the Food, Pharmaceuticals and Paper Industries. It finds applications in the Food
Industry as a thickener and emulsifier in the manufacture of Sauces, Puddings.
It is used by the Textile/ Jute Industries in wrap sizing, finishing, back filling and printing. In the Paper
Industry Maize Starch is widely used for sizing and increasing the strength.
It finds usage as an adhesive in the manufacture of Corrugation Board and Paper Boxes. It is even used by the
Laundry as a stiffener of clothes after washing.
Packing : It is available in 50 kgs HDPE bags with moisture proof HMLDPE inner liner.
Storage : The product should be stored in ambient conditions, away from damp surfaces.
Modified Starch
A very wide range of Modified Starches are available for numerous applications such as,
Corn Syrup
Liquid Glucose It is used as a major ingredient in hard/ soft boiled candies/ toffees, used in
jams, jellies, canned fruits, glucose biscuits etc. It also finds use in the
Pharmaceutical Industry for providing body and consistency with mild
sweetness to cough syrups and other syrups or suspensions. It is used to
add softness, weight, flexibility and special texture to leather in the
Tanning Industry.
High Maltose Corn Syrup It is used as a liquid adjunct to brewing Industries. It is also used as major
ingredient in the manufacture of clear candies.
Malto Dextrine Syrup It is used as a bodying agent, thickener and flavour retainer in Food
industry. It does not crystallize or thin down on prolonged storage.
Packing : These products can be supplied in SS tankers. Also available in HDPE/ MS Barrels of 270
kgs, 280 kgs and 300 kgs.
ORGANISATION STRUCTURE AND CO-ORDINATION
BETWEEN DIFFERENT DEPARTMENTS.
MANAGING
DIRECTOR
VICE PRESIDENT
Then according to the demand order (D.O.) sales officers should check the
availability of demanded product. If the demanded product is no available
then information will be given to the production department that, this
product is needed on this date in that much quantity.
Then main work starts on the date of dispatch. When vehicle arrive to the
factory, the driver will come to sales department to get noted the vehicle
number in daily dispatch programme register, and bring the vehicle in side
the factory where security guard at the gate measure the weight of the
vehicle. Then the person maintaining dispatch register will firstly note the
G.R. number in dispatch register.
Then according to the D.O. and Daily Dispatch Register’s entry, challan
cum gate pass will be made, which has three copies for the following.
When the Challan was made, then one will be handed over to the driver so
that loading will be started. At the same time one person start preparing the
invoice. Which also has mainly 3 copies for the following: -
Also there are three extra copies of invoice, these are for following purpose:
-
1. First for Accounts Department.
2. Second for Excise Department.
3. Third for Agent
In Invoice we note the following things which are listed below: -
After making the Invoice, if the consignment is for out of station or its total
amount excide Rs.25000, then VAT form will be filled.
After completing all this procedure the following thing will be handed over
to the transporter: -
LIQUID GLUCOSE sold under the brand name of Glucopep. It is thick syrup
manufactured by hydrolyzing starch with acid/enzymes followed by
multiple stages of refining. It is used foods, confectionary,
Pharmaceuticals, and other such industries. It is also known as Corn
Syrup in Europe and U.S.A. The product is hygroscopic and helps in
keeping various food products soft and fresh. It does not crystallize
on prolonged storage and also prevents crystallization of sucrose in
combined syrups. Glucose syrup is also an excellent food
preservative.
Product Specification
PH 4.8-5.2 4.8-5.2
Special SO2 free Glucose for pharmaceutical industry can be provided for specific
request. The standard syrup is made by acid hydrolysis. However, enzyme
converted syrup is available on specific request.
APPLICATION
Food/Confectionary Industry
with sugar for manufacturing various types of flavored candies, chocolates etc. It is also used
in Glucose Biscuits, Jams, Jellies, and canned Fruits etc. Liquid Glucose, in general prevent
crystallization of sugar and this property is extencively used for the canned fruits, syrup and
Pharmaceutical Industry
SO2 free glucose and normal glucose syrup are used in various
Pharmaceutical formulation such as cough syrup etc. where
Mild sweetness is required besides providing body and
Consistency to syrup
Leather Industry
Liquid Glucose is used as an important ingredient in lather
tanning. It adds softness,weight, flexibility, and special texture
to leather after tanning.
Tobaco Industry
Storage
Glucose barrel should be stored in cool and dry environment, away from sunlight to ensure
maximum self-life. On prolonged storage over 3 months, the product tends to turn slightly
Seek to capacity expansion and thus reducing price by enjoying economies of scale.
Implement a coordination effort by regular visit to the dealer and corporate customer in
order to increase the market share.
OBJECTIVE OF PROJECT
PRIMARY OBJECTIVE
1. To study the awareness and uses patterns of various customers for liquid Glucose
through demand survey.
SECONDARY OBJECTIVE
This research is conclusive one and the design chosen for this research is
case study method.
Along with statistical method, case method is used which will help in
knowing, individual customers reaction. Individual study is necessary to get
individual customers perception, which will help to take further steps in favor of
them.
DATA COLLECTION METHOD
Sources of Data
Customer survey was conducted through personal visit to each customer and
helping them to fill the questionnaire. According to the situation depth interview
was used.
SAMPLING
In this study the universe is liquid glucose segment. The sampling units are
dealers (existing or non existing) and corporate customers.
For this survey northern region is covered. In this region, Delhi, Ghaziabad,
Sahibabad, Gurgaon, Moga, Baddi were covered. Here sample size is 25.
LIMITATION OF STUDY
Aware 25 100
Not Aware 0 0
Total 25 100
2. Customer of BSIL’S Liquid Glucose
Dissatisfied 1 8.33
4. Rate The Quality Of Liquid Glucose Supplied By BSIL
Good 8 66
Average 2 17
Satisfactory 2 17
Poor 0 0
Total 12 100
5. Prime Factor For Which BSIL Product Is Not Excellent
Thus The Market share For Liquid Glucose of BSIL For The Defined 20 Dealers Is
Calculated As
=(202*100)/1310=15.41%
SWOT ANALYSIS
STRENGTH
BSIL product has 100% awareness.
WEAKNESS
BSIL product price is slightly higher than competitors’ product through the
quality of liquid glucose is more or less at par with competitors’
OPPORTUNITY
BSIL is providing a wide variety of modified starches, which has a good
demand in the corporate sector.
THREATS
An increasing number of competitors are selling the same quality product at
cheaper cost.
FINDINGS
67% (approx) existing customers are satisfied with current level of services
provided by BSIL.
Out of 13 non-existing customers, 100% don’t buy BSIL Liquid Glucose for
the reason for high price.
RECOMENDATIONS
In line with the marketing policies of BSIL, the recommendations to increase the
market share are: -
There must be 100% quality consistency both in term of drum and liquid
glucose.
Regular visit to dealers and corporate customers and prompt reaction, in case
of any problem, from the co. need to be improved.
The Company must have there own Godowns in different cities so that there
delivery will be fast.